Recall 013G: Seat Belt Pretensioner – 2023 Genesis G90

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Recall 013G: Seat Belt Pretensioner – Remedy Not Available – Retailer Best Practice March 29, 2023 Document Topic Date • Remedy Not Available 03/29/2023 Recall Description: The subject vehicles are equipped with frontal/rear pyrotechnic-type seat belt pretensioners that could deploy abnormally in certain crashes due to over-pressurization of the pretensioner pipe. An abnormal pyrotechnic pretensioner deployment could increase the risk of injury to vehicle occupants depending on specific vehicle characteristics such as pretensioner load limiter specification, airbag control unit logic, crash duration/severity, and micro-gas generator orientation. An abnormal pyrotechnic pretensioner deployment could increase the risk of injury to vehicle occupants depending on specific vehicle characteristics such as pretensioner load limiter specification, airbag control unit logic, crash duration/severity, and micro-gas generator orientation. Applicable Vehicles: • Certain 2023MY Genesis G90 vehicles produced from 04/21/2022 – 02/21/2023 Remedy Information: The remedy is currently under development and additional information will be provided once it has been developed for release. Training recommendations, if applicable, will also be made available when the remedy is ready. Recommended Alternative Transportation: Retailer should offer service valet to all customers and if customer does not feel safe operating their vehicle until the remedy has been performed. Service Valet is available to the original owner for 3/36. The customer could also get a loaner (CVP) if a recall/warranty repair(s) is needed beyond 3/36 (Service Valet benefit has expired for original owner). As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. Additional Training & Resources: Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by GMA. Parts Parts, if applicable, will be provided once a remedy has been released by GMA. Warranty Warranty information will be updated once remedy has been released by GMA. Customer Talk Tracks “During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle does have an open recall without an available remedy. The recall states that in the event of a crash, an abnormal deployment of the pyrotechnic pretensioner could increase the risk of injury to vehicle occupants. Once a remedy is available, Genesis will notify you via First Class mail advising you to bring your vehicle to a Genesis retailer to have it applied at no cost to you. If you experience any concern(s) related to the seat belt pretensioner of your vehicle on the front (driver/passenger) or rear (back of driver seat/back of passenger seat) of the vehicle, please have your vehicle towed to the nearest Genesis retailer and do not attempt to drive the vehicle until a remedy has been applied.” Best Practice Checklist Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No Reception: Did you offer the customer Alternative Transportation? □ Yes □ No Customer FAQ: Q1: What is the issue? A1: The subject vehicles are equipped with frontal/rear pyrotechnic-type seat belt pretensioners that could deploy abnormally in certain crashes due to over-pressurization of the pretensioner pipe. Q2: What are the affected vehicles? A2: The subject vehicles include: • Certain 2023MY Genesis G90 vehicles produced from April 21, 2022 through February 21, 2023 by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Q3: What is the safety concern? A3: An abnormal pyrotechnic pretensioner deployment could increase the risk of injury to vehicle occupants depending on specific vehicle characteristics such as pretensioner load limiter specification, airbag control unit logic, crash duration/severity, and micro-gas generator orientation. Q4: Have there been any accidents or injuries? A4: As of the date of this filing, Hyundai/Genesis is not aware of any abnormal pretensioner deployment incidents on the subject Genesis vehicles, including fatalities, injuries, crashes and fires globally. Q5: Stop Sale? A5: Dealer: A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers. Port: A “hold” has been issued for all vehicles located at ports. Q6: What will be done during the recall service at the dealer? A6: Once an official remedy is available, all owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis retailer to have the remedy completed free of charge, regardless of whether the affected vehicles are still covered under Genesis’s New Vehicle Limited Warranty. Genesis will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24,2022. Q7: When will owners be notified? A7: Owners will be notified via First Class Mail in late May 2023. Contact Reference: Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Genesis customers. Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELP Line Warranty Prior Approval (PA) Center Service Lane Technology (SLT) Xtime / AutoLoop / CDK Customer Support Genesis Customer Care Genesis Recall /Campaign Website Genesis Roadside Assistance Name 1-844-436-6455 www.GenesisDealerUSA.com Parts > Mobis Parts Portal 1‐800‐325‐6604 1‐877‐446‐2922 warranty@gma.com 1‐844-371-3808 pa@gma.com Support@xtime.com / 1-866-984- 6355 support@autoloop.com / 1-877-850- 2010 Contact Information 1‐844‐340‐9741 customercare@genesis motorsusa.com www.genesis.com/us/recall 1-844-340-9742 Key Reference Information Parts ordering hotline for retailers Vehicle Technical Support for Genesis Warranty Claim questions for Genesis Retailers Warranty Prior Approval (PA) Center for Genesis Retailers Assistance with SLT Appointment: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Description For Genesis Customer Care, Connected Services and Roadside Assistance Updated information for customers related to recall and service campaigns Genesis Roadside Assistance Source Campaign Central Service Valet Appointment Scheduling Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Courtesy Vehicle (CVP) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall /Campaign Website NHTSA Website Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.GenesisdealerUSA.com > Resources > Document Library > Services > Service Valet > Xtime Service Valet Settings Guide 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK As applicable; www.GenesisdealerUSA.com > Resources > Documents Library > Parts > Campaign Parts Management www.GenesisdealerUSA.com > Service tab > CVP Fleet Management www.GenesisdealerUSA.com > Service tab > Tech Info A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.genesis.com/us/recall www.safercar.gov

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-210 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Submission Date : Hyundai Motor America MAR 28, 2023 NHTSA Recall No. : 23V-210 Manufacturer Recall No. : 013G Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 533 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2023 Genesis G90 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The subject population includes 533 model year 2023 Genesis G90 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : APR 21, 2022 – FEB 21, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles are equipped with frontal/rear pyrotechnic-type seat belt pretensioners that could deploy abnormally in certain crashes due to over- pressurization of the pretensioner pipe. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An abnormal pyrotechnic pretensioner deployment could increase the risk of injury to vehicle occupants depending on specific vehicle characteristics such as pretensioner load limiter specification, airbag control unit logic, crash duration/severity, and micro-gas generator orientation. Description of the Cause : The cause of the abnormal seatbelt pretensioner deployment is due to over pressurization of the pretensioner pipe in certain crashes. Identification of Any Warning that can Occur : None. Involved Components : Part 573 Safety Recall Report 23V-210 Page 2 Component Name 1 : S/BELT ASSY-FR P/TENSR 3PT, LH Component Description : Seat belt assembly w/ pretensioner for driver’s side front Component Part Number : 888A0-T4300 Component Name 2 : S/BELT ASSY-FR P/TENSR 3PT, RH Component Description : Seat belt assembly w/ pretensioner for passenger’s side front Component Part Number : 888B0-T4300 Component Name 3 : S/BELT ASSY-RR P/TENSR 3PT, LH Component Description : Seat belt assembly w/ pretensioner for driver’s side rear Component Part Number : 89870-T4500 Component Name 4 : S/BELT ASSY-RR P/TENSR 3PT, RH Component Description : Seat belt assembly w/ pretensioner for passenger’s side rear Component Part Number : 89880-T4500 Supplier Identification : Component Manufacturer Name : Samsong Address : Jungdong St, 62-30 Seongsan-Gu Changwon-City, Gyeongnam Foreign States 51553 Country : Korea, Republic of Chronology : See Attachment A for the requested chronology. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-210 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the seat belt pretensioner’s micro gas generator and delivery pipe secured with a cap to prevent potential abnormal deployment for all four (4) seat belt pretensioners. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out- of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The cap will secure the pretensioner’s micro gas generator and pretensioner pipe during deployment. A vent valve was added to the pretensioner pipe as a production running change beginning March 22, 2023. Recall Schedule : Description of Recall Schedule : Dealers and owners will be notified on the specified dates. Planned Dealer Notification Date : MAY 26, 2023 – MAY 26, 2023 Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023 * NR – Not Reported

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*For supporting chronological events preceding October 2022, please refer to Hyundai’s Part 573 defect information report concerning Recalls 231 and 238. RECALL 013G ATTACHMENT A CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION October 2022 � On October 7, 2022, Hyundai received the agency’s Information Request letter pertaining to RQ22- 003, an investigation into allegations of abnormal seat belt pretensioner deployments in vehicles associated with Recalls 21V-796, 22V-069, 22V-123, 22V-218, 22V-354, and 22V-458*. � On October 24, 2022, NASO convened its North American Safety Decision Authority (“NASDA”) and initiated Recall 22V-816. November – December 2022 � In November 2022, the airbag control unit (“ACU”) from the September 2021, North Carolina incident referenced in earlier chronologies* was recovered for analysis of the crash pulse parameters by HMC and the supplier, Samsong. � On December 7, 2022, Hyundai submitted its response to the agency’s inquiry regarding RQ22-003. Hyundai cited in its response that it was continuing to evaluate vehicles equipped with Samsong pretensioners that had not yet been recalled despite not having received any domestic or foreign reports of the alleged defect involving these vehicles. January – February 2023 � On January 17, 2023, HMC informed NASO of its findings from continued analysis of the ACU crash pulse data recovered from the North Carolina incident. HMC confirmed that the MGG separated despite a lower pretensioner “time-to-fire” when compared to the other known incidents. � On January 26 and February 2, 2023, HMC provided updates regarding its investigation to NASO. HMC confirmed replication of MGG separation during recent sled testing using RS4 (G90) SRS components. The test results prompted a reevaluation of leading factors, such as vehicle-specific “time-to-fire,” previously thought to be potential contributors to over-pressurization of the pretensioner pipe. � On February 9, 2023, NASO convened its NASDA. Although no concern was observed in North American markets, based on the recent findings by HMC, and in an abundance of caution, NASO decided to conduct safety recall 012G (23V-094) of Genesis G80, GV60, GV70, and GV80 vehicles equipped with pretensioners without a vent valve. Recall 012G (23V-094) supersedes Recall 009G, obsoleting all affected population(s) of Recall 211/009G (21V-796). � Hyundai is not aware of any abnormal pretensioner deployment incidents in the global market involving the subject vehicles, including fatalities, injuries, crashes, and fires. March 2023 � On March 1, 2023, NASO met with ODI to review details surrounding Hyundai’s assessment of the open RQ investigation and recent associated recalls. During the review, Hyundai noted that the recent recalls address all U.S. vehicles equipped with the subject Samsong seat belt pretensioner excluding Genesis G90 vehicles, which contain seat belt pretensioners that face outward and away *For supporting chronological events preceding October 2022, please refer to Hyundai’s Part 573 defect information report concerning Recalls 231 and 238. RECALL 013G ATTACHMENT A CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION from occupants instead of inward and toward occupants in the recalled vehicles. Based on recent testing performed by HMC, replication of MGG separation in G90 vehicles did not result in the MGG fragments entering the cabin area due to the outboard orientation of the pretensioner, thus concluding that Genesis G90 vehicles are at significantly lower risk due to the unique orientation of the equipped seat belt pretensioners. � During subsequent discussions with the agency, ODI provided feedback on its assessment of Hyundai’s investigation and recall scope. � Based on the feedback received from the agency, on March 21, 2023, NASO convened its NASDA. Although no concern was observed in North American markets and recent testing by HMC confirmed lower risk of injury due to the unique orientation of the pretensioners, in an abundance of caution, NASO decided to conduct a safety recall (013G) of Genesis G90 vehicles equipped with pretensioners without a vent valve.

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*For supporting chronological events preceding October 2022, please refer to Hyundai’s Part 573 defect information report concerning Recalls 231 and 238. RECALL 013G ATTACHMENT A CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION October 2022 � On October 7, 2022, Hyundai received the agency’s Information Request letter pertaining to RQ22- 003, an investigation into allegations of abnormal seat belt pretensioner deployments in vehicles associated with Recalls 21V-796, 22V-069, 22V-123, 22V-218, 22V-354, and 22V-458*. � On October 24, 2022, NASO convened its North American Safety Decision Authority (“NASDA”) and initiated Recall 22V-816. November – December 2022 � In November 2022, the airbag control unit (“ACU”) from the September 2021, North Carolina incident referenced in earlier chronologies* was recovered for analysis of the crash pulse parameters by HMC and the supplier, Samsong. � On December 7, 2022, Hyundai submitted its response to the agency’s inquiry regarding RQ22-003. Hyundai cited in its response that it was continuing to evaluate vehicles equipped with Samsong pretensioners that had not yet been recalled despite not having received any domestic or foreign reports of the alleged defect involving these vehicles. January – February 2023 � On January 17, 2023, HMC informed NASO of its findings from continued analysis of the ACU crash pulse data recovered from the North Carolina incident. HMC confirmed that the MGG separated despite a lower pretensioner “time-to-fire” when compared to the other known incidents. � On January 26 and February 2, 2023, HMC provided updates regarding its investigation to NASO. HMC confirmed replication of MGG separation during recent sled testing using RS4 (G90) SRS components. The test results prompted a reevaluation of leading factors, such as vehicle-specific “time-to-fire,” previously thought to be potential contributors to over-pressurization of the pretensioner pipe. � On February 9, 2023, NASO convened its NASDA. Although no concern was observed in North American markets, based on the recent findings by HMC, and in an abundance of caution, NASO decided to conduct a safety recall (012G) of Genesis G80, GV60, GV70, and GV80 vehicles equipped with pretensioners without a vent valve. Recall 012G supersedes Recall 009G, obsoleting all affected population(s) of Recall 211/009G (21V-796). � Hyundai is not aware of any abnormal pretensioner deployment incidents in the global market involving the subject vehicles, including fatalities, injuries, crashes, and fires. March 2023 � On March 1, 2023, NASO met with ODI to review details surrounding Hyundai’s assessment of the open RQ investigation and recent associated recalls. During the review, Hyundai noted that the recent recalls address all U.S. vehicles equipped with the subject Samsong seat belt pretensioner excluding Genesis G90 vehicles, which contain seat belt pretensioners that face outward and away *For supporting chronological events preceding October 2022, please refer to Hyundai’s Part 573 defect information report concerning Recalls 231 and 238. RECALL 013G ATTACHMENT A CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION from occupants instead of inward and toward occupants in the recalled vehicles. Based on recent testing performed by HMC, replication of MGG separation in G90 vehicles did not result in the MGG fragments entering the cabin area due to the outboard orientation of the pretensioner, thus concluding that Genesis G90 vehicles are at significantly lower risk due to the unique orientation of the equipped seat belt pretensioners. � During subsequent discussions with the agency, ODI provided feedback on its assessment of Hyundai’s investigation and recall scope. � Based on the feedback received from the agency, on March 21, 2023, NASO convened its NASDA. Although no concern was observed in North American markets and recent testing by HMC confirmed lower risk of injury due to the unique orientation of the pretensioners, in an abundance of caution, NASO decided to conduct a safety recall (013G) of Genesis G90 vehicles equipped with pretensioners without a vent valve.

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