Recall 258 – Obstructed Rearview Camera Image – 2024 Hyundai Santa Fe

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Obstructed Rearview Camera Image/FMVSS 111

An obstructed rearview camera image reduces rearward visibility and increases the risk of a crash or injury.

 

NHTSA Campaign Number: 24V246

Manufacturer Hyundai Motor America

Components BACK OVER PREVENTION

Potential Number of Units Affected 18,206

 

Summary

Hyundai Motor America (Hyundai) is recalling certain 2024 Santa Fe vehicles. The rearview camera image may be obstructed by a trailer parking assist message. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

Dealers will update the software for the rearview camera system, free of charge. Owner notification letters are expected to be mailed June 1, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 258.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Hyundai has a Recall

 


Recall Description

Certain 2024MY Santa Fe (MX5A) vehicles may exhibit a Trailer Parking Assist (“TPA”) message upon activation of the rearview camera system by shifting into reverse (“R”). A vehicle CAN communication error may result in obstruction of the rearview image by the TPA message, reducing rearward visibility and increasing the risk of a crash or injury. As such, the affected vehicles fail to comply with the requirements set forth in Federal Motor Vehicle Safety Standard No. 111, “Rear Visibility.” Obstruction of the rearview image during operation reduces rearward visibility and increases the risk of a crash or injury to vulnerable bystanders. Follow the procedure in TSB 24-01-031H to update the ccNC (connected car Navigation Cockpit) or ccNC Lite AVN software, in all affected vehicles.

 

Applicable Vehicles (Certain)

  • 2024MY Hyundai Santa Fe (MX5a) produced from 12/28/2023 – 04/02/2024 by Hyundai Motor Manufacturing Alabama (“HMMA”).

 

Remedy Information

The procedure outlined in TSB 24-01-031H (or latest version) requires an update to the “connected car Navigation Cockpit” AVN software (ccNC) or ccNC Lite via use of a USB stick with preloaded AVN software.

  • Recommended Service Technician Training Level: Hyundai Certified (or higher)

 

Recommended Alternative Transportation

A Service Rental Vehicle (SRC) should be provided to customers who do not feel safe operating their vehicle until a remedy is available. In addition, a SRC may be required based on any other additional work on the vehicle that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a 3rd Party Rental or Rideshare may be provided.

 

Other Notes/Recommendations

  • If a customer arrives to the dealer with no appointment scheduled, it is recommended for the dealer to offer alternative transportation to the customer.
  • Always inquire if the customer will have time for an additional service to be performed if they were originally scheduled for a different service.
  • Offer SRC assistance for customers who may be pressed on time.
  • Be honest with customers on wait times.
  • If the service is taking longer than expected, update the customer.
  • If you are unsure of certain processes, don’t guess. Take time to familiarize yourself with the proper procedures or ask for help/clarity from your teammates or leadership.
  • If you see a team member having trouble addressing the concern, ask if you can provide help.

 

Sample Customer Talk Tracks

  1. For Customers on the phone:

“I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall with an available remedy. The recall states that it is a condition relating to the vehicle’s rear view camera system that could reduce rearward visibility and increase the risk of a crash or injury. You may bring your vehicle to a Hyundai dealer to have it applied at no cost to you. Should you need, we can also arrange for alternate transportation since this may prolong the stay of your vehicle at service. We apologize for the inconvenience.”  Would you like to make an appointment for this recall service?”

 

  1. For Customers in the service lane:

“During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall with an available remedy. The recall states that it is a condition relating to the vehicle’s rear view camera system that could reduce rearward visibility and increase the risk of a crash or injury. If time permits, we would like to perform this recall service for you. This service will be provided to you at no charge and, if necessary, we would like to offer you alternative transportation while we repair your vehicle. We apologize for the inconvenience.”

 

  1. Customer concern with performance of vehicle:

“If you experience any concern(s) related to the performance of your vehicle such as a dialog box of Trailer Park Assist (TPA) obstructing your rear camera view when shifting into reverse, do not attempt to drive the vehicle. Please reach out to your nearest Hyundai dealer for assistance where the recall remedy will be applied to the vehicle at no cost to you.”

 


Customer FAQs

Q1: What is the issue?

A1: Upon activation of the subject vehicles’ rear view camera system by shifting into reverse (“R”), a vehicle CAN communication error may result in obstruction of the rearview image by a Trailer Parking Assist (“TPA”) message, reducing rearward visibility and increasing the risk of a crash or injury. As such, the affected vehicles fail to comply with the requirements set forth in Federal Motor Vehicle Safety Standard No. 111, “Rear Visibility.”

 

Q2: What are the affected vehicles?

A2: Affected vehicles include the following:

  • 2024MY Hyundai Santa Fe (MX5A) produced 12/28/2023 – 04/02/2024 produced by Hyundai Motor Manufacturing Alabama (“HMMA”).

 

Q3: What is the safety concern?

A3: Obstruction of the rear view image during operation reduces rearward visibility and increases the risk of a crash or injury to vulnerable bystanders.

 

Q4: Have there been any accidents or injuries?

A4: As of the filing to NHTSA (04/02/2024), NASO (North American Safety Office) has confirmed two (2) unique incidents through reports received on March 12, 2024, alleging the defect condition in the U.S. market. Hyundai is not aware of any confirmed crashes, injuries or fires related to the noncompliance condition.

 

Q5: Will a Dealer Stop Sale be issued?

A5: Dealer: Yes, a Dealer “stop sale” has been issued in accordance with federal regulation for involved vehicles unsold at dealers. Port: A “hold” has also been issued for all involved vehicles located at ports and vehicle processing centers.

 

Q6: What will be done during the recall service at the dealer?

A6: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the rearview camera system software updated. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 22, 2024.

 

Q7: When will owners be notified?

A7: Owners of the subject vehicles will be notified via First Class mail by early June 2024.

 


Hyundai Recall Campaign 258
Attachment A: Technical Analysis Leading Up to Decision

❖ February – March 2024
On February 28, 2024, HMMA discovered an abnormal condition involving the rearview camera system during routine shipping quality confirmation of a model year 2024 Hyundai Santa Fe vehicle. HMMA noted that, upon shifting the vehicle into reverse, a “pop-up” message regarding the TPA system appeared on the head unit’s AV display, overlaying the rearview camera’s live image. HMMA informed HMC, who quickly deduced erroneous software logic as the primary cause of the errant pop-up message. HMC immediately informed NASO of its findings and requested NASO to analyze the North American market condition for similar reports.

On March 21, 2024, NASO’s Technical Review Committee (“TRC”) met with Hyundai America Technical Center, Inc. (“HATCI”) to review its analysis of HMC’s findings. HATCI and NASO mutually agreed that the subject condition could obstruct the rearview camera image during normal reverse operation, which would result in a failure of the requirements and test condition(s) specified in FMVSS No. 111, “Rear Visibility.” Based on this consensus, NASO convened its North American Safety Decision Authority on March 26, 2024, and decided to file a new noncompliance recall to address the condition in all affected Hyundai Santa Fe vehicles in the U.S. and other affected North American market(s).

❖ As of the date of this filing, Hyundai has identified two (2) unique incidents through reports received on March 12, 2024, alleging the defect condition in the U.S. market. Hyundai is not aware of any confirmed crashes, injuries or fires related to the noncompliance condition.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
HYUNDAI SANTA FE 2024

 


5 Associated Documents

Recall Acknowledgement

RCAK-24V246-9159.pdf 645.263KB

 


Noncompliance Notice 573 Report

RCLRPT-24V246-1564.PDF 214.079KB

 


Chronology Report

RMISC-24V246-8990.pdf 125.293KB

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Manufacturer Notices(to Dealers,etc)

RCMN-24V246-9080.pdf 250.512KB

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Manufacturer Notices(to Dealers,etc)

RCMN-24V246-2848.pdf 355.35KB

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Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V246&docType=RCL

 


 

Hyundai Reprogramming

J2534 Diagnostic & Reprogramming - Hyundai

 

J2534 Reprogramming Software:

The Hyundai Motor America (HMA) J2534 reprogramming software allows for a common method of communication between aPC and a vehicle electronic control unit (ECU). U.S. EPA and CARB regulations mandate that all 2004 and later vehicle powertrain ECUs support emission-related reprogramming.

 

Vehicle Communication Interfaces (VCI)

The Hyundai J2534 Reprogramming and Diagnostic Tool software supports a SAE J2534-1/2 compliant passthru VCI device for use on Hyundai vehicles sold in the US. The devices, firmware, and application programming interfaces listed below have been tested by HMA and under no circumstances do we recommend the use of a non-approved J2534 device. HMA has worked closely with the following J2534 device manufacturers to ensure the hardware and software comply with all J2534-1/2 specifications.

 

Recall 258 - Obstructed Rearview Camera Image - 2024 Hyundai Santa Fe | small light CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
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Recall 258 - Obstructed Rearview Camera Image - 2024 Hyundai Santa Fe | small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
GODIAG J2534

 

https://www.hyundaitechinfo.com/external/j2534_diagnostics_and_programming.aspx

 

www.hyundaitechinfo.com

 


 

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Last update on 2024-05-17 / Affiliate links / Images from Amazon Product Advertising API

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