Recall 258 – Obstructed Rearview Camera Image – 2024 Hyundai Santa Fe

“This site contains affiliate links for which OEMDTC may be compensated”

Obstructed Rearview Camera Image/FMVSS 111

An obstructed rearview camera image reduces rearward visibility and increases the risk of a crash or injury.

 

NHTSA Campaign Number: 24V246

Manufacturer Hyundai Motor America

Components BACK OVER PREVENTION

Potential Number of Units Affected 18,206

 

Summary

Hyundai Motor America (Hyundai) is recalling certain 2024 Santa Fe vehicles. The rearview camera image may be obstructed by a trailer parking assist message. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

Dealers will update the software for the rearview camera system, free of charge. Owner notification letters are expected to be mailed June 1, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 258.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Hyundai has a Recall

 


Recall Description

Certain 2024MY Santa Fe (MX5A) vehicles may exhibit a Trailer Parking Assist (“TPA”) message upon activation of the rearview camera system by shifting into reverse (“R”). A vehicle CAN communication error may result in obstruction of the rearview image by the TPA message, reducing rearward visibility and increasing the risk of a crash or injury. As such, the affected vehicles fail to comply with the requirements set forth in Federal Motor Vehicle Safety Standard No. 111, “Rear Visibility.” Obstruction of the rearview image during operation reduces rearward visibility and increases the risk of a crash or injury to vulnerable bystanders. Follow the procedure in TSB 24-01-031H to update the ccNC (connected car Navigation Cockpit) or ccNC Lite AVN software, in all affected vehicles.

 

Applicable Vehicles (Certain)

  • 2024MY Hyundai Santa Fe (MX5a) produced from 12/28/2023 – 04/02/2024 by Hyundai Motor Manufacturing Alabama (“HMMA”).

 

Remedy Information

The procedure outlined in TSB 24-01-031H (or latest version) requires an update to the “connected car Navigation Cockpit” AVN software (ccNC) or ccNC Lite via use of a USB stick with preloaded AVN software.

  • Recommended Service Technician Training Level: Hyundai Certified (or higher)

 

Recommended Alternative Transportation

A Service Rental Vehicle (SRC) should be provided to customers who do not feel safe operating their vehicle until a remedy is available. In addition, a SRC may be required based on any other additional work on the vehicle that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a 3rd Party Rental or Rideshare may be provided.

 

Other Notes/Recommendations

  • If a customer arrives to the dealer with no appointment scheduled, it is recommended for the dealer to offer alternative transportation to the customer.
  • Always inquire if the customer will have time for an additional service to be performed if they were originally scheduled for a different service.
  • Offer SRC assistance for customers who may be pressed on time.
  • Be honest with customers on wait times.
  • If the service is taking longer than expected, update the customer.
  • If you are unsure of certain processes, don’t guess. Take time to familiarize yourself with the proper procedures or ask for help/clarity from your teammates or leadership.
  • If you see a team member having trouble addressing the concern, ask if you can provide help.

 

Sample Customer Talk Tracks

  1. For Customers on the phone:

“I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall with an available remedy. The recall states that it is a condition relating to the vehicle’s rear view camera system that could reduce rearward visibility and increase the risk of a crash or injury. You may bring your vehicle to a Hyundai dealer to have it applied at no cost to you. Should you need, we can also arrange for alternate transportation since this may prolong the stay of your vehicle at service. We apologize for the inconvenience.”  Would you like to make an appointment for this recall service?”

 

  1. For Customers in the service lane:

“During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall with an available remedy. The recall states that it is a condition relating to the vehicle’s rear view camera system that could reduce rearward visibility and increase the risk of a crash or injury. If time permits, we would like to perform this recall service for you. This service will be provided to you at no charge and, if necessary, we would like to offer you alternative transportation while we repair your vehicle. We apologize for the inconvenience.”

 

  1. Customer concern with performance of vehicle:

“If you experience any concern(s) related to the performance of your vehicle such as a dialog box of Trailer Park Assist (TPA) obstructing your rear camera view when shifting into reverse, do not attempt to drive the vehicle. Please reach out to your nearest Hyundai dealer for assistance where the recall remedy will be applied to the vehicle at no cost to you.”

 


Customer FAQs

Q1: What is the issue?

A1: Upon activation of the subject vehicles’ rear view camera system by shifting into reverse (“R”), a vehicle CAN communication error may result in obstruction of the rearview image by a Trailer Parking Assist (“TPA”) message, reducing rearward visibility and increasing the risk of a crash or injury. As such, the affected vehicles fail to comply with the requirements set forth in Federal Motor Vehicle Safety Standard No. 111, “Rear Visibility.”

 

Q2: What are the affected vehicles?

A2: Affected vehicles include the following:

  • 2024MY Hyundai Santa Fe (MX5A) produced 12/28/2023 – 04/02/2024 produced by Hyundai Motor Manufacturing Alabama (“HMMA”).

 

Q3: What is the safety concern?

A3: Obstruction of the rear view image during operation reduces rearward visibility and increases the risk of a crash or injury to vulnerable bystanders.

 

Q4: Have there been any accidents or injuries?

A4: As of the filing to NHTSA (04/02/2024), NASO (North American Safety Office) has confirmed two (2) unique incidents through reports received on March 12, 2024, alleging the defect condition in the U.S. market. Hyundai is not aware of any confirmed crashes, injuries or fires related to the noncompliance condition.

 

Q5: Will a Dealer Stop Sale be issued?

A5: Dealer: Yes, a Dealer “stop sale” has been issued in accordance with federal regulation for involved vehicles unsold at dealers. Port: A “hold” has also been issued for all involved vehicles located at ports and vehicle processing centers.

 

Q6: What will be done during the recall service at the dealer?

A6: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the rearview camera system software updated. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 22, 2024.

 

Q7: When will owners be notified?

A7: Owners of the subject vehicles will be notified via First Class mail by early June 2024.

 


Hyundai Recall Campaign 258
Attachment A: Technical Analysis Leading Up to Decision

❖ February – March 2024
On February 28, 2024, HMMA discovered an abnormal condition involving the rearview camera system during routine shipping quality confirmation of a model year 2024 Hyundai Santa Fe vehicle. HMMA noted that, upon shifting the vehicle into reverse, a “pop-up” message regarding the TPA system appeared on the head unit’s AV display, overlaying the rearview camera’s live image. HMMA informed HMC, who quickly deduced erroneous software logic as the primary cause of the errant pop-up message. HMC immediately informed NASO of its findings and requested NASO to analyze the North American market condition for similar reports.

On March 21, 2024, NASO’s Technical Review Committee (“TRC”) met with Hyundai America Technical Center, Inc. (“HATCI”) to review its analysis of HMC’s findings. HATCI and NASO mutually agreed that the subject condition could obstruct the rearview camera image during normal reverse operation, which would result in a failure of the requirements and test condition(s) specified in FMVSS No. 111, “Rear Visibility.” Based on this consensus, NASO convened its North American Safety Decision Authority on March 26, 2024, and decided to file a new noncompliance recall to address the condition in all affected Hyundai Santa Fe vehicles in the U.S. and other affected North American market(s).

❖ As of the date of this filing, Hyundai has identified two (2) unique incidents through reports received on March 12, 2024, alleging the defect condition in the U.S. market. Hyundai is not aware of any confirmed crashes, injuries or fires related to the noncompliance condition.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
HYUNDAI SANTA FE 2024

 


5 Associated Documents

Recall Acknowledgement

RCAK-24V246-9159.pdf 645.263KB

 


Noncompliance Notice 573 Report

RCLRPT-24V246-1564.PDF 214.079KB

 


Chronology Report

RMISC-24V246-8990.pdf 125.293KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [122.36 KB]

 


Manufacturer Notices(to Dealers,etc)

RCMN-24V246-9080.pdf 250.512KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [244.64 KB]

 


Manufacturer Notices(to Dealers,etc)

RCMN-24V246-2848.pdf 355.35KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [347.02 KB]

 


Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V246&docType=RCL

 


 

Hyundai Reprogramming

J2534 Diagnostic & Reprogramming - Hyundai

 

J2534 Reprogramming Software:

The Hyundai Motor America (HMA) J2534 reprogramming software allows for a common method of communication between aPC and a vehicle electronic control unit (ECU). U.S. EPA and CARB regulations mandate that all 2004 and later vehicle powertrain ECUs support emission-related reprogramming.

 

Vehicle Communication Interfaces (VCI)

The Hyundai J2534 Reprogramming and Diagnostic Tool software supports a SAE J2534-1/2 compliant passthru VCI device for use on Hyundai vehicles sold in the US. The devices, firmware, and application programming interfaces listed below have been tested by HMA and under no circumstances do we recommend the use of a non-approved J2534 device. HMA has worked closely with the following J2534 device manufacturers to ensure the hardware and software comply with all J2534-1/2 specifications.

 

Recall 258 - Obstructed Rearview Camera Image - 2024 Hyundai Santa Fe | small light CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
Recall 258 - Obstructed Rearview Camera Image - 2024 Hyundai Santa Fe | small light CarDAQ-Plus
Recall 258 - Obstructed Rearview Camera Image - 2024 Hyundai Santa Fe | small light CarDAQ-M
Recall 258 - Obstructed Rearview Camera Image - 2024 Hyundai Santa Fe | small light SuperGoose-Plus J2534 OEM Vehicle Interface
Recall 258 - Obstructed Rearview Camera Image - 2024 Hyundai Santa Fe | small light Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles
Recall 258 - Obstructed Rearview Camera Image - 2024 Hyundai Santa Fe | small light RAP2 OEM J2534 Remote Reprogramming Tool
Recall 258 - Obstructed Rearview Camera Image - 2024 Hyundai Santa Fe | small light BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
Recall 258 - Obstructed Rearview Camera Image - 2024 Hyundai Santa Fe | small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
Recall 258 - Obstructed Rearview Camera Image - 2024 Hyundai Santa Fe | small light GODIAG J2534

 

https://www.hyundaitechinfo.com/external/j2534_diagnostics_and_programming.aspx

 

www.hyundaitechinfo.com

 


 

Bestseller No. 1
CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
  • ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
  • J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
  • TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
  • J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
  • FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
Bestseller No. 2
Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool, Vehicle Communication Interface,Work with Autel MaxiSYS Elite II, Elite, MS908, MS908S Pro, MK908 Pro II, MS908CV, MK908P and PC
  • 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
  • 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
  • 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
  • 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
  • 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
Bestseller No. 3
Autel MaxiSys Elite II Pro: 2024 Top 2-Years Free Updates Scanner, Same as MS Ultra w/ J2534 ECU Reprogramming & OE Coding, Bidirectional Control, 38+ Reset Service, CANFD& DoIP, FCA Autoauth & SGW
  • 🔥【The King of Cost-Effectiveness From Autel】Fully upgraded from Autel MaxiSys EliteII /MS908S Pro/MK908P, Autel Scanner launched 2023 Newest 🅰🆄🆃🅴🅻 MaxiSys Elite II pro. 👉2 Years Free Update, ECU Programming&Coding, 38+ Service, Bidirectional Control, etc. Auto scanning 2.0 with all hardware parameters upgrade, provide total 8 (5+3)x diagnostic speed ✅CAN FD/ DOIP protocols support GM MY2020+ models, BMW E/F/G, Jaguar, Land Rover makes (Elite II can’t).
  • 🔥【OE-LEVEL J2534 ECU PROGRAMMING & CODING】Enhance your diagnostics with the Elite II Pro J2534 Reprogramming scanner. This cutting-edge auto scanner supports : 1) program the new adaptive data to the on-board modules 2) replace the existing software/firmware in the ECUs 3) match the component control modules after repair or replacement 4) flash the hidden functions and 5) enhance the vehicle features. Experience 5X faster communication with SAE J2534-1 & -2 compliant programming interface.
  • 🔥【38+ Maintenance Functions & High-End Functions】Autel scan tool Elite II Pro shares the same functional and deep service functions with other high-end scanners such as MaxiSys MS909/MS919/Ultra. 38+ special functions such as EPB/SAS/BMS/Oil/ABS/TPMS/Throttle/Injector/Suspension, etc., fix almost all “check engine” light issues. Bi-directional control, guided function, component matching, and scan VIN/license, together offer you effective and convenient diagnostic experiences.
  • 🥇【DOIP& CAN FD Protocol, Top Hardware 5X Lightning Speed】Exclusive J2534 brings same DoIP & CAN FD protocol as Ultra/ MS919: CAN FD for GM MY2020+ Models; DOIP for BMW E/F/G Chassis, Jaguar, Land Rover makes. The improved hardware makes ELITE II PRO run more smoothly, even faster than MS919. It’s build with 8-Core CPU, Android 10.0 OS, 9.7’’ 1536*2048 touchscreen, 4GB&128GB, 11,000mAh battery, 2.4&5GHz dual-band WIFI, surpass Elite II/ Elite/ MS908S Pro II/ MK908 Pro II.
  • 🔥【Free MV108 Assist Repairs】The MV108 digital inspection camera is designed to work with the MaxiSys series and PC, turning your MaxiSys scanner into a video inspection scope, allowing you to examine difficult-to-reach areas normally hidden from sight. It is capable of recording digital still images and videos, which offers you an economical solution to inspect machinery, facilities, and infrastructure quickly. One programmer tool Elite II Pro and one Videoscope MV108 make a perfect match.
Bestseller No. 4
Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool, Multi-Protocol PassThru Interface, Work with Autel MaxiSYS Elite II, Elite, MS908, MS908S Pro, MS908CV, MK908P, MK908 Pro II and PC
  • 🌐【Works with Autel MK908, MS908(S/Pro), MK908P, MaxiSys Elite】Autel J2534 work with these tools to program ECUs on specific BMW/ BENZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘.
  • 🌐【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
  • 🌐【High-speed Transmission Speed】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed to save more times and win more business.
  • 🌐【Multiple Devices Connected with PC】Autel MaxiFlash Elite J2534 also supports multiple device connections to the PC, which can operate diagnostic and reprogramming functions on more than one vehicle at the same time. Autel MaxiFlash Elite J2534 built-in wireless and data storage, which can update via Internet. It also ensures quickly reprogramming even the newest controllers.
  • 🌐【Extensive Compatibility】Autel MaxiFlash J2534 is compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. To check compatibility, please contact 🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
Bestseller No. 5
Latest Version ECUs Programmer SM2Pro J2534VCI Read Write 67IN1 Dongle Suiatble for Efficient ECUs Programming Durable Diagnostic Tool Plastic ECUs Programmer Vehicle Repair Tool Engine Diagnostic
  • Stay up-to-date with thelatest firmware and support of the SM2Pro J2534VCI ECUs programmer, ensuring reliable perform and optimalresults.
  • The SM2Pro J2534VCI ECUs programmer is a trustedtool for professional technicians, offering comprehensive functionality and easy integration into your workflows.
  • The SM2Pro J2534VCI ECUs programmer offersadvanced functionality for efficient and precise ECUs programming.
  • With its 67IN1 without dongle & OBDcompatibility, the SM2Pro J2534VCI ECUs programmer provides a versatilesolution for read and write operations.
  • Experienceseamless ECUs programming with the SM2Pro J2534VCI, designed to streamlines the read and write processes for enhanced efficiency.
Bestseller No. 6
Mongoose-Plus J2534 OEM Vehicle Interface Cable - Ford/Lincoln/Mercury OEM Reprogramming and Diagnostics
  • Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, & VW/Audi.
  • Supports Current & Earlier Vehicles: Enables diagnostics, programming and other “dealer” functions through OEM applications
  • NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
  • Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
  • Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials

Last update on 2024-04-17 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

 


Leave a Comment

Share to...