Recall 022G – Loss of Drive Power from Fuel Pump Failure – 2022-2023 Genesis GV70, GV80, G80, & G90

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-282
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Hyundai Motor America APR 19, 2024 NHTSA Recall No. : 24V-282 Manufacturer Recall No. : 022G Manufacturer Information :
Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue
Fountain Valley CA 92708
Company phone : 800-633-5151
Population :
Number of potentially involved : 31,440 Estimated percentage with defect : 1 %
Vehicle Information :
Vehicle 1 : 2022-2023 Genesis GV70 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : The affected vehicles include 12,763 model year 2022-2023 Genesis GV70 vehicles produced on the specified dates by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S.
Production Dates : DEC 28, 2021 – SEP 03, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2023 Genesis GV80 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : The affected vehicles include 14,414 model year 2021-2023 Genesis GV80 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S.
Production Dates : NOV 04, 2021 – SEP 13, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-282 Page 2 Vehicle 3 : 2022-2023 Genesis G80 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : The affected vehicles include 2,899 model year 2021-2023 Genesis G80 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S.
Production Dates : JAN 03, 2022 – SEP 17, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2022-2023 Genesis G90 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : The affected vehicles include 1,364 model year 2022-2023 Genesis G90 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S.
Production Dates : JUN 02, 2021 – SEP 14, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The low-pressure fuel pump assemblies in the subject vehicles may contain impellers that can deform under certain environmental conditions, such as high ambient temperature. Deformation of the impeller could cause the impeller to interfere with the fuel pump housing, resulting in a mechanical resistance that could lead to a shutdown of the fuel pump.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A shutdown of the fuel pump could restrict fuel flow to the engine, resulting in a sudden reduction or loss of motive power, increasing the risk of a crash.
Description of the Cause : The fuel pump impeller might not meet material/durability specifications under certain environmental conditions, such as high ambient temperature, due to a deviation in the production process of the Tier 2 supplier. Identification of Any Warning NR
that can Occur : Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-282 Page 3 Component Name 1 : Fuel Pump Module
Component Description : Low-pressure fuel pump for GV70 Component Part Number : 31110-AR000 Component Name 2 : Fuel Pump Module
Component Description : Low-pressure fuel pump for GV80 Component Part Number : 31110-T6000 Component Name 3 : Fuel Pump Module
Component Description : Low-pressure fuel pump for G80 equipped with Theta engine Component Part Number : 31110-T1000 Component Name 4 : Fuel Pump Module
Component Description : Low-pressure fuel pump for G80 equipped with Lambda engine Component Part Number : 31110-T1050 Component Name 5 : Fuel Pump Module
Component Description : Low-pressure fuel pump for G90 equipped with Theta engine Component Part Number : 31110-D2000 Component Name 6 : Fuel Pump Module
Component Description : Low-pressure fuel pump for G90 equipped with Lambda engine Component Part Number : 31110-T1050 Supplier Identification : Component Manufacturer
Name : Hyundam Address : 29 Yeongni-gri
Yeongin-myeon, Asan-si Chungcheongnam-do Foreign States The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-282
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573 Country : Korea, Republic of
Chronology :
Please see attached.
Description of Remedy :
Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with
instructions to bring their vehicles to a Genesis retailer to inspect and replace the low-pressure fuel pump assembly. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Genesis New Vehicle Limited Warranty. Additionally, HMNA will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 22, 2024. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The remedy fuel pumps contain impellers manufactured to the correct material specifications.
The raw material used for impeller production was changed in September 2022 by the supplier. Recall Schedule :
Description of Recall Schedule : Dealers will be notified electronically on the specified dates.
Owners will be notified by certified mail on the specified dates.
Planned Dealer Notification Date : JUN 18, 2024 – JUN 18, 2024
Planned Owner Notification Date : JUN 18, 2024 – JUN 18, 2024
* NR – Not Reported

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Safety Recall 022G: Low Pressure Fuel Pump Assembly – Retailer Best Practice
April 23, 2024
Document Topic Date
• Remedy Not Available 04/23/2024
RecallDescription
The low-pressure fuel pump assemblies in the subject vehicles may contain impellers that can deform under certain environmental conditions, such as high ambient temperature. Deformation of the impeller could cause the impeller to interfere with the fuel pump housing, resulting in a mechanical resistance that could lead to a shutdown of the fuel pump. A shutdown of the fuel pump could restrict fuel flow to the engine, resulting in a sudden reduction or loss of motive power, increasing the risk of a crash.
Applicable Vehicles (Certain)
• 2022-23MY GV70 (JK1) produced from 12/28/2021 – 09/03/2022
• 2022-23MY GV80 (JX1) produced from 11/04/2021 – 09/13/2022
• 2022-23MY G80 (RG3) produced from 01/03/2022 – 09/17/2022
• 2022-23MY G90 (HI/RS4) produced 06/02/2021 – 09/14/2022
Remedy Information
This remedy is currently under development and additional information will be provided once it has been developed for release. Recommended Alternative Transportation:
A Courtesy Vehicle Program (CVP) vehicle or Service Valet should be provided to guests at the guest’s request and if the guest does not feel safe operating his/her vehicle until the remedy is available and completed.
• Please note that the Service Valet is available to the original owner for 3 years /36,000 miles ONLY.
• A CVP vehicle can be offered if vehicle is within or outside of 3 years/36,000 miles.
• A Service Valet or CVP may also be required based on the repair procedure duration/wait and any other additional work on the vehicle that may need to be addressed during the guest’s visit.
Warranty Information:
Warranty information will be updated once remedy has been released by GMA.
IMPORTANT: As required by federal law, retailers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Retailers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. Parts Information:
Parts, if applicable, will be provided once a remedy has been released by GMA. Guest Talk Tracks:
1. “If you experience any concern(s) related to the low-pressure fuel pump assembly not operating properly such as incurring rough idling, hesitation of the engine, or check engine light (CEL) on, do not attempt to drive the vehicle and reach out to your nearest Genesis retailer for assistance.” 2. During guest’s visit/phone call in to GMA: “During your visit/call today, I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall without an available remedy. The recall states that the low pressure fuel pump assembly’s impellers may interfere with the fuel pump housing, causing the fuel pump to shut down. A shutdown of the fuel pump may cause the vehicle to lose power, increasing the risk of a crash. Once a remedy is available, Genesis will notify you via First Class mail advising you to bring your vehicle to a Genesis retailer to have it applied at no cost to you.” Best Practice Checklist:
Reservation: Did you check WebDCS for additional campaigns or recalls?
□ Yes
□ No – Please ensure all open campaign(s)/recall(s) are identified & completed by the retailer. Reception: Did you offer the guest Alternative Transportation?
□ Yes
□ No – Guest should be offered if they feel uncomfortable in the operation of his/her vehicle prior to the remedy being completed on his/her vehicle. In addition, Courtesy vehicle or Service Valet may be needed based on the recall procedure duration and any other additional work on the vehicle that may need to be addressed during the guest’s visit. Guest FAQ:
Q1: What is the issue?
A1: The low-pressure fuel pump assemblies in the subject vehicles may contain impellers that can deform under certain environmental conditions, such as high ambient temperature. Deformation of the impeller could cause the impeller to interfere with the fuel pump housing, resulting in a mechanical resistance that could lead to a shutdown of the fuel pump. Q2: What are the affected vehicles?
A2: Affected vehicle model years/ models include the following:
• Certain 2022-23MY GV70 (JK1) produced from 12/28/2021 – 09/03/2022
• Certain 2022-23MY GV80 (JX1) produced from 11/04/2021 – 09/13/2022
• Certain 2022-23MY G80 (RG3) produced from 01/03/2022 – 09/17/2022
• Certain 2022-23MY G90 (HI/RS4) produced from 06/02/2021 – 09/14/2022 Q3: What is the safety concern?
A3: A shutdown of the fuel pump could restrict fuel flow to the engine, resulting in a sudden reduction or loss of motive power, increasing the risk of a crash. Q4: Have there been any accidents or injuries?
A4: As of the date of filing to NHTSA (04/19/24), Genesis Motor North America has confirmed 463 unique incidents involving the subject vehicles received from July 27, 2022, through February 13, 2024. There are no crashes, injuries, fatalities, or fires related to the recall condition in the U.S. market. Q5: Will a Retailer Stop Sale or Port Hold be issued?
A5: Retailer: Yes, a Retailer “stop sale” will be issued in accordance with federal regulation for involved vehicles unsold at retailers.
Port: No port is required as all affected vehicles are beyond the port. Q6: What will be done (planned remedy) during the recall service at the retailer?
A6: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis retailer to inspect and replace the low-pressure fuel pump assembly. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Genesis New Vehicle Limited Warranty. Additionally, Genesis will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 22, 2024. Q7: When will owners be notified?
A7: Owners will be notified via First Class Mail in mid-June 2024. Contact Reference:
Please see the following page for commonly referred to contacts.
Thank you for your prompt attention to this important safety matter and continued commitment to our Genesis guests. Key Contact Information
Retailer Support Contact Information Description Parts Techline
WarrantyHELPLine Warranty PriorApproval (PA) Center
Service Lane Technology (SLT)
Xtime / AutoLoop / CDK
Customer Support
Genesis Customer Care GenesisRecall/Campaign Website
GenesisRoadside Assistance Name 1-844-436-6455
www.GenesisDealerUSA.com Parts > Mobis Parts Portal 1‐800‐325‐6604
1‐877‐446‐2922
warranty@gma.com
1‐844-371-3808
pa@gma.com
Support@xtime.com / 1-866-984-
6355
support@autoloop.com / 1-877-850-
2010
Contact Information
1‐844‐340‐9741
customercare@genesis motorsusa.com www.genesis.com/us/recall 1-844-340-9742
Key Reference Information Parts orderinghotline for retailers Vehicle Technical Support for Genesis
WarrantyClaimquestionsforGenesis Retailers
Warranty Prior Approval(PA) Center for Genesis Retailers
Assistancewith SLT Appointment:
• Appointment / Shop Capacity Management / Campaign Integration
/ OperationCodes
Description For Genesis Customer Care,
Connected Services and Roadside Assistance
Updated information for customers related to recall and service campaigns
Genesis Roadside Assistance Source Campaign Central Service Valet Appointment Scheduling CarCareScheduling (Xtime) -Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure
Courtesy Vehicle (CVP)Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall /Campaign Website NHTSAWebsite Consolidated repository of recall and service campaign retailer best practices. Located on the service tab homepage in
www.GenesisdealerUSA.com > Resources > Document Library> Services >ServiceValet > XtimeServiceValetSettingsGuide
1. Log into Xtime
2. Under themenu at thetopleft, select ‘CONFIGURE’
3. Under the dealershiptab, click“EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the“PARTS DESK
As applicable; www.GenesisdealerUSA.com > Resources > Documents Library > Parts > Campaign Parts Management
www.GenesisdealerUSA.com > Service tab > CVP Fleet Management www.GenesisdealerUSA.com > Service tab > Tech Info
A listingofvehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New,SRC,CPO, etc.)and Retailed.
www.genesis.com/us/recall www.safercar.gov

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