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March 15, 2024 NHTSA CAMPAIGN NUMBER: 24V205000
Transmission Harness May Short and Cause Roll Away
An unexpected shift from Park to Neutral can cause a vehicle roll away and increase the risk of a crash or injury.
NHTSA Campaign Number: 24V205
Manufacturer Hyundai Motor America
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 15,645
Summary
Hyundai Motor America (Hyundai
) is recalling certain 2024 Genesis
GV70 vehicles. Water may leak into the transmission control harness, which can cause a short circuit and unexpectedly shift the transmission from Park to Neutral.
Remedy
Owners are advised to turn off the ignition and use the emergency parking brake after parking their vehicles. Dealers will inspect the transmission control harness and repair the connector, or replace the harness and internal wiring, as necessary, free of charge. Owner notification letters are expected to be mailed May 14, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai
’s number for this recall is 020G.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Genesis has a Recall
Recall Description
Certain GV70 vehicles may be equipped with control wiring harness connectors that may be susceptible to water inflow due to incorrect installation of the connector blanking pins at the supplier. Water inflow could lead to an electrical short, resulting in an abnormal signal, Malfunction Indicator Light (MIL) ON, and/or the system to shift the transmission to Neutral when the vehicle is in Park. Unexpected vehicle movement can increase the risk of a crash or injury.
Follow the service procedure outlined in this bulletin to inspect the E-module connector and transmission control harness connector for corrosion. If no corrosion is found, complete the rework outlined for the blanking pin.
If corrosion is found on either the E-module connector and/or the control harness connector, reassemble the components such as to provide a means of placing the vehicle in Neutral (N) gear. Safely move the vehicle to a suitable location until a remedy procedure for harness and E-module replacement is available.
Applicable Vehicles (Certain)
- 2024MY GV70 (JK1a) produced 05/10/2023 – 02/25/2024
Remedy Information
The procedure provided in TSB 24-01-022G (or latest version) provides the recall’s service procedure to inspect the e-module connector and transmission control harness connector for corrosion.
- If corrosion is not found, complete the rework outlined in the TSB for the blanking pin.
- If corrosion is found on either the E-module connector and/or the control harness connector, reassemble the components such as to provide a means of placing the vehicle in Neutral (N) gear. Safely move the vehicle to a suitable location until a remedy procedure for harness & E-module replacement is available.
- Recommended Service Technician Training Level: Genesis
Expert or higher
IMPORTANT NOTICE: Owners can continue driving these vehicles, however, Genesis strongly recommends turning off the ignition and applying the parking brake after parking their vehicles.
Other Notes/Recommendations
- If a guest arrives to the retailer with no appointment scheduled, it is recommended for the retailer to down the vehicle and offer alternative transportation to the guest.
- Always inquire if the guest will have time for an additional service to be performed if they were originally scheduled for a different service.
- Offer CVP assistance for guests who may be pressed on time.
- Be honest with guests on wait times.
- If the service is taking longer than expected, update the guest.
- If you see a team member having trouble addressing the concern, ask if you can provide some help.
Recommended Alternative Transportation:
A Courtesy Vehicle Program (CVP) vehicle or Service Valet should be provided to guests at the guest’s request.
- Please note that the Service Valet is available to the original owner for 3 years /36,000 miles ONLY.
- A CVP vehicle can be offered if vehicle is within or outside of 3 years/36,000 miles.
- A Service Valet or CVP may also be required based on the repair procedure duration/wait and any other additional work on the vehicle that may need to be addressed during the guest’s visit.
Guest FAQ:
Q1: What is the issue?
A1: The transmission control harness connector in the subject vehicles may be susceptible to water inflow due to incorrect installation of blanking pins in the connectors at the supplier. Water inflow could lead to an electrical short, resulting in an abnormal signal, malfunction indicator lamp (“MIL”) ON, and/or the system to shift the transmission to Neutral when the vehicle is in Park.
Q2: What are the affected vehicles?
A2: Affected vehicles include certain model year 2024 Genesis G70 vehicles equipped produced 05/10/2023 – 02/25/2024 by Hyundai
Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market.
Q3: What is the safety concern?
A3: Unexpected vehicle movement can increase the risk of a crash or injury.
Q4: Have there been any accidents or injuries?
A4: As of the date of filing to NHTSA on 03/15/24, Genesis is aware of one (1) confirmed crash and one (1) confirmed injury from one (1) unique vehicle. There are no fires or fatalities related to this condition.
Q5: Will a Retailer Stop Sale or Port Hold be issued?
A5: Retailer: A retailer “stop sale” will be issued in accordance with federal regulation for involved vehicles unsold at retailers.
Port: A “hold” has been issued for all involved vehicles located at ports and vehicle processing centers.
Vehicles will be remedied before being released from the hold.
Q6: What will be done (planned remedy) during the recall service at the retailer?
A6: Owners can continue driving these vehicles; however, Genesis strongly recommends turning off the ignition and applying the parking brake after parking their vehicles. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis
retailer to inspect the control harness connection and rework the blanking pin of the harness connector or replace the control harness and transmission internal wiring, if necessary. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Genesis
New Vehicle Limited Warranty. Additionally, HMNA will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 22, 2024.
Q7: When will owners be notified?
A7: Owners of the subject vehicles will be notified via First Class mail in early May 2024.
24-01-022G-1
MARCH 2024
TRANSMISSION CONTROL HARNESS/E-MODULE CONNECTOR & PIN REWORK (RECALL 020G)
Description: Certain GV70 vehicles may be equipped with control wiring harness connectors that may be susceptible to water inflow due to incorrect installation of the connector blanking pins at the supplier. Water inflow could lead to an electrical short, resulting in an abnormal signal, Malfunction Indicator Light (MIL) ON, and/or the system to shift the transmission to Neutral when the vehicle is in Park. Unexpected vehicle movement can increase the risk of a crash or injury.
Follow the service procedure outlined in this bulletin to inspect the E-module connector and transmission control harness connector for corrosion. If no corrosion is found, complete the rework outlined for the blanking pin.
If corrosion is found on either the E-module connector and/or the control harness connector, reassemble the components such as to provide a means of placing the vehicle in Neutral (N) gear. Safely move the vehicle to a suitable location until a remedy procedure for harness and E-module replacement is available.
Applicable Vehicles (Certain):
- 2024MY GV70 (JK1a) produced from 05/10/2023 – 02/25/2024
Parts Information:
Model | Part Name | Part Number |
GV70 (JK1a) 2.5T & 3.5T | Blanking Pin | GV70CAMPPIN |
Suggested Tool:
Name | Part Number | Remarks |
GIT Borescope | G0DKDNN039 | This suggested tool, in conjuncti on with the STUI application, will be utilized to inspect and capture an image of the male E-Modul e connector as it is in an out-of-view location.
This tool is available for purchas e through GIT America at (833) 681-3926. If a borescope is not used for this case, a mirror and camera can be used as an alternative. |
Long Clip Tool | – | This suggested and locally sourced tool will be utilized to
detach/secure a hard-to-reach harness clip on top of the transmission housing. |
Refer to the QR code or link below for guided video information:
Genesis
Recall Campaign 020G
Attachment A: Chronology of Events Leading Up to Decision
❖ February 2024
On February 8, 2024, a model year 2024 Genesis GV70 vehicle experienced a rollaway condition at a Hyundai
/Genesis
dealership.
On February 14, 2024, HMNA NASO’s Data Analysis (“DA”) team was notified by Speak Up For Safety (“SUFS”) program of the same incident, and a new case was created. DA began a preliminary review of U.S. market field data to confirm related incident(s) and any market trends.
On February 16, 2024, HMMA and HMA conducted a joint inspection of the incident vehicle at the dealership.
On February 22, 2024, the investigation was escalated to the Technical Review Committee (“TRC”) for further review, based on the severity of the incident. HMMA continued the investigation and inspected the affected vehicles. HMMA was able to duplicate the defect condition in one vehicle in the factory.
HMMA’s investigation observed moisture and corrosion in the transmission control harness connector resulted in an abnormal signal, MIL On (DTC P0713), and a transmission shifting error.
On February 29, 2024, HMMA notified HMA that the connector blanking pins used for empty connector cavities have been installed incorrectly since the start of the production, leading to a potential water leak into the connector.
❖ March 2024
On March 5, 2024, NASO’s TRC reviewed North American market field data, confirming no other incidents.
On March 6, 2024, HMC notified TRC of the supplier’s incorrect blanking pin installation due to incorrect work instructions and provided the dates of corrective countermeasures. HMC also confirmed that the vehicles built in Korea were not affected by this condition.
Based on HMC and TRC’s findings, HMNA’s NASO convened its North America Safety Decision Authority (“NASDA”) on March 8, 2024, and decided to conduct a safety recall of affected Genesis GV70 vehicles in the U.S. market.
❖ As of the date of this filing, HMNA has confirmed 1 incident occurred on February 8, 2024, resulting in one (1) crash and one (1) injury in the S. market. There are no fatalities or fires related to the recall condition.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
GENESIS![]() | GV70 | 2024 |
7 Associated Documents
Manufacturer Notices(to Dealers,etc)
RCMN-24V205-5045.pdf 395.512KB
Recall Acknowledgement
RCAK-24V205-7941.pdf 645.435KB
Defect Notice 573 Report
RCLRPT-24V205-8644.PDF 213.967KB
Remedy Instructions and TSB
RCRIT-24V205-5112.pdf 1247.416KB
Attachment A Chronology Report
RMISC-24V205-6260.pdf 152.256KB
Manufacturer Notices(to Dealers,etc)
RCMN-24V205-3003.pdf 487.773KB
Remedy Instructions and TSB
RCRIT-24V205-5328.pdf 1276.558KB
Latest Recalls Documents
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RECALL
24-01-022G
MARCH 2024
GV70 (JK1a)
TRANSMISSION CONTROL HARNESS/E-MODULE CONNECTOR & PIN REWORK (RECALL 020G)
Description: Certain GV70 vehicles may be equipped with control wiring harness connectors that may be susceptible to water inflow due to incorrect installation of the connector blanking pins at the supplier. Water inflow could lead to an electrical short, resulting in an abnormal signal, Malfunction Indicator Light (MIL) ON, and/or the system to shift the transmission to Neutral when the vehicle is in Park. Unexpected vehicle movement can increase the risk of a crash or injury.
Follow the service procedure outlined in this bulletin to inspect the E-module connector and transmission control harness connector for corrosion. If no corrosion is found, complete the rework outlined for the blanking pin.
If corrosion is found on either the E-module connector and/or the control harness connector, reassemble the components such as to provide a means of placing the vehicle in Neutral (N) gear. Safely move the vehicle to a suitable location until a remedy procedure for harness and E-module replacement is available. Applicable Vehicles (Certain):
• 2024MY GV70 (JK1a) produced from 05/10/2023 – 02/25/2024
Vehicle repairs related to safety recalls are critically important and must be performed properly in accordance with TSB procedures. Review this bulletin in its entirety prior to beginning any repair work.
As required by federal law, retailers must not deliver new vehicles for sale or for lease to guests until all open recalls have been performed. Retailers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into guest use and whenever an affected vehicle is in the shop for any maintenance or repair.
Access the “Vehicle Information” screen via WebDCS to identify open recalls.
IMPORTANT
TSB #: 24-01-022G Page 2 of 13
SUBJECT:
Suggested Tool:
GIT Borescope
G0DKDNN039
This suggested tool, in conjunction with the STUI application, will be utilized to inspect and capture an image of the male E-Module connector as it is in an out-of-view location.
This tool is available for purchase through GIT America at (833) 681-3926.
If a borescope is not used for this case, a mirror and camera can be used as an alternative.
Long Clip Tool
–
This suggested and locally sourced tool will be utilized to detach/secure a hard-to-reach harness clip on top of the transmission housing.
Warranty Information:
GV70
(JK1a)
41DA03R0
Corrosion Inspection & Connector Pin Rework
1.2 M/H
91400-IY070
B33
ZZ7
NOTE 1: Submit claim on Claim Entry Screen as “Campaign” type.
NOTE 2: If a part is found in need of replacement while performing this recall and the affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the work.
NOTE 3: This TSB includes Repair validation photos. Op times include VIN, Mileage, and Repair validation photos as outlined in the Digital Documentation Policy.
TSB #: 24-01-022G Page 3 of 13
SUBJECT:
Service Procedure:
1.
Move the vehicle to a hoist.
Disconnect the negative (-) battery cable.
Raise the vehicle on a hoist.
Remove the clips and remove the lower engine cover (A) to access the transmission area.
2.
Remove the bolts and remove the undercover below the transmission (B).
This TSB includes Repair validation photos. Refer to the latest Warranty Digital Documentation Policy for requirements.
STUI
Refer to the QR code or link below for guided video information:
https://vimeo.com/920589165/22e1468e6a
Information
i
A
A
B
B
TSB #: 24-01-022G Page 4 of 13
SUBJECT:
3.
Remove the bolts for the exhaust hanger(s) (C).
•
2.5T: 1 hanger
•
3.5T: 2 hangers
Tightening Torque:
4.
Remove the crossbar support (D).
Tightening Torque:
5.
Remove the center exhaust section (E) as defined by the illustrations below.
Tightening Torque:
lb-ft 25
N.m 34
lb-ft 25
N.m 34
lb-ft 39
N.m 53
C
C
C
C
D
D
TSB #: 24-01-022G Page 5 of 13
SUBJECT:
6.
Remove the heat shield over the propeller shaft (F) to access the propeller shaft support.
7.
Remove the bolts securing the propeller shaft support (G). This will allow the propeller shaft to lower slightly to enable lowering the transmission.
Tightening Torque:
lb-ft 42
N.m 56
E
E
3.5T
F
F
G
G
2.5T
G
G
E
E
TSB #: 24-01-022G Page 6 of 13
SUBJECT:
8.
Use a transmission jack or screw jack and position it under the cross member.
Remove the bolts (H) securing the transmission cross member.
Tightening Torque:
Lower the transmission about 2~3 inches to allow for removal of components and to access the harness for inspection and rework.
9.
Disconnect the park switch connector (I).
10.
Insert a pin, allen/hex key or suitable bolt (J) to prevent lever movement. Remove the retaining nut and washer (K). Remove the lever.
Tightening Torque:
Remove 2 bolts (L). Remove the park switch.
Tightening Torque:
lb-ft 49
N.m 66
lb-ft 15
N.m 21
lb-ft 8
N.m 11
H
H
H
H
I
I
J
J
K
K
L
L
L
L
TSB #: 24-01-022G Page 7 of 13
SUBJECT:
11.
Disconnect the park actuator connector (M).
Remove the 3 bolts and remove the park actuator.
Tightening Torque:
12.
Reach up the side on the transmission and push in the tab (N) on the lever.
Pull up on the lever (O) and disconnect the E-Module connector.
13.
Reach up on top of the transmission and use a long clip tool to pinch the tab (P).
Disconnect the harness from the bracket. This will allow additional slack in the harness for connector access.
NOTE: This harness mounting clip is difficult to access due to the location on top of the transmission housing. A long clip tool is suggested to aid in removal/installation.
lb-ft 8
N.m 11
Rotate the park actuator counterclockwise to provide enough clearance for removal.
Information
i
M
M
O
O
N
N
P
P
Suggested Tool:
Long Clip Tool
TSB #: 24-01-022G Page 8 of 13
SUBJECT:
14.
Gently maneuver the E-module female connector (Q) down and inspect for corrosion on pins.
Using a mirror or borescope, inspect the E-module male connector (R) for corrosion on pins.
15.
E-module Male Connector
OK – No corrosion
NG – Corrosion
Inspect the male connector for corrosion as shown to the right.
E-module Female Connector (Harness)
OK – No corrosion
NG – Corrosion
Inspect the female connector for corrosion as shown to the right.
Refer to the examples in Step 15 below.
Information
i
Q
Q
R
R
TSB #: 24-01-022G Page 9 of 13
SUBJECT:
If any corrosion is found on either of the E-module connectors shown above:
Reassemble the components such as to provide a means of placing the vehicle in Neutral (N) gear. Safely move the vehicle to a suitable location until a remedy procedure for harness and E-module replacement is available.
If corrosion is not found on both of the E-module connectors shown above: Go to steps 16~20 and complete the Pin Rework Procedure.
NOTICE
If corrosion is found on either connector, both connectors must be replaced. This requires replacement of the control harness and E-module. The remedy procedure for replacement will be provided once available.
Information
i
Using STUI, take a photo of the
E-Module female connector with the last 6 digits of the VIN and the date of repair on a piece of paper.
Upload the photo to STUI.
STUI
Using STUI, take a photo with either a borescope or camera and mirror of the E-module male connector with the last 6 digits of the VIN and the date of repair on a piece of paper.
HINT: Attach the sticky note to a mirror with the VIN and date of repair and take a photo of the E-module male connector on top of the transmission.
Upload the photo to STUI.
STUI
TSB #: 24-01-022G Page 10 of 13
SUBJECT:
Pin Rework Procedure:
16.
Use a small screwdriver to disconnect 2 locking tabs (S).
Rotate the connector and disconnect 2 more locking tabs.
Remove the cover for the connector.
17.
Follow the steps below to remove and correctly reinstall the blanking pin (T).
18.
From the connector side, push the plastic blanking pin out of the connector.
Remove the plastic blanking pin by pulling it out of the back of connector as shown.
T
T
S
S
S
S
TSB #: 24-01-022G Page 11 of 13
SUBJECT:
19.
Confirm the blanking pin (T) is installed with the tab facing the brown wire in the opposing corner of the connector.
20.
Push the blanking pin down until it clicks and is flush with the top of the connector.
21.
Verify proper repair by referencing the correctly installed pin (T) in the image to the right.
T
T
T
T
TSB #: 24-01-022G Page 12 of 13
SUBJECT:
22.
23.
Use compressed air to blow out any debris or residual moisture in both the E-Module male and female connectors. Reconnect E-Module.
24.
Reinstall all remaining parts in the reverse order of removal. Observe Step #10 and ensure the park switch is reassembled in the original orientation by aligning the fastener markings with the mounting bolts.
Tightening Torque (K):
Tightening Torque (L):
lb-ft 15
N.m 21
lb-ft 8
N.m 11
T
T
Using STUI, take a photo of the harness connector wiring side with the blanking pin (T) correctly installed.
Include the last 6 digits of the VIN and the date of repair on a piece of paper.
Upload the photo to STUI.
STUI
L
L
L
L
K
K
TSB #: 24-01-022G Page 13 of 13
SUBJECT:
25.
After completion, clear DTC(s) using GDS diagnostic scan tool.
26.
The service procedure is complete.
The procedure described above may have caused DTC(s) to set.
Information
i
**************************************************************************************************************
1
Safety Recall Campaign 020G: Transmission Control Harness Connector/E-Module Connector Inspection & Pin Rework – Retailer Best Practice
March 15, 2024
Document Topic Date
• Technical Service Bulletin (TSB) 24-01-022G – Remedy Available (Inspection ONLY) 03/15/2024
Recall Description
Certain GV70 vehicles may be equipped with control wiring harness connectors that may be susceptible to water inflow due to incorrect installation of the connector blanking pins at the supplier. Water inflow could lead to an electrical short, resulting in an abnormal signal, Malfunction Indicator Light (MIL) ON, and/or the system to shift the transmission to Neutral when the vehicle is in Park. Unexpected vehicle movement can increase the risk of a crash or injury. Follow the service procedure outlined in this bulletin to inspect the E-module connector and transmission control harness connector for corrosion. If no corrosion is found, complete the rework outlined for the blanking pin. If corrosion is found on either the E-module connector and/or the control harness connector, reassemble the components such as to provide a means of placing the vehicle in Neutral (N) gear. Safely move the vehicle to a suitable location until a remedy procedure for harness and E-module replacement is available.
Applicable Vehicles (Certain)
• 2024MY GV70 (JK1a) produced 05/10/2023 – 02/25/2024
Remedy Information
The procedure provided in TSB 24-01-022G (or latest version) provides the recall’s service procedure to inspect the e-module connector and transmission control harness connector for corrosion.
• If corrosion is not found, complete the rework outlined in the TSB for the blanking pin.
• If corrosion is found on either the E-module connector and/or the control harness connector, reassemble the components such as to provide a means of placing the vehicle in Neutral (N) gear. Safely move the vehicle to a suitable location until a remedy procedure for harness and E-module replacement is available.
• Recommended Service Technician Training Level: Genesis Expert or higher
IMPORTANT: As required by federal law, retailers must not deliver new vehicles for sale or for lease to guests until all open recalls have been performed. Retailers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into guest use and whenever an affected vehicle is in the shop for any maintenance or repair.
To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. IMPORTANT NOTICE: Owners can continue driving these vehicles, however, Genesis strongly recommends turning off the ignition and applying the parking brake after parking their vehicles. Other Notes/Recommendations
• If a guest arrives to the retailer with no appointment scheduled, it is recommended for the retailer to down the vehicle and offer alternative transportation to the guest.
• Always inquire if the guest will have time for an additional service to be performed if they were originally scheduled for a different service.
• Offer CVP assistance for guests who may be pressed on time.
• Be honest with guests on wait times.
• If the service is taking longer than expected, update the guest.
• If you see a team member having trouble addressing the concern, ask if you can provide some help. Recommended Alternative Transportation:
A Courtesy Vehicle Program (CVP) vehicle or Service Valet should be provided to guests at the guest’s request.
• Please note that the Service Valet is available to the original owner for 3 years /36,000 miles ONLY.
• A CVP vehicle can be offered if vehicle is within or outside of 3 years/36,000 miles.
• A Service Valet or CVP may also be required based on the repair procedure duration/wait and any other additional work on the vehicle that may need to be addressed during the guest’s visit. Warranty Information:
This recall campaign pays for the following:
• 1.2 M/H for Corrosion inspection (of 2 connectors) & Connector pin Rework (inspection passes ONLY)
• The time above includes taking 3 photos: 1) The e-module male connector, 2) the control harness connector, and 3) the pin reworked with a piece of paper with the last 6 digits of the VIN & date of repair for each.
• Photos: Refer to TSB 24-01-022G (or latest version) for repair validation sample photo(s) and additional details regarding specific digital documentation requirements.
• Claim Submission:
o If the inspection passes, please ensure to submit the campaign claim for the vehicles as soon as possible so the retailer is reimbursed for its performed work.
o If the inspection fails with corrosion found on either or both of the connectors, do not submit a campaign claim for the vehicle until parts replacements are completed. Parts Information:
Parts information will be released once the procedure for harness and e-module replacement is available. GMA plans to provide each retailer one (1) control harness and one (1) e-module prior to procedure release. 2 Suggested Tools:
Per TSB 24-01-022G (or latest version), it is suggested to use the following tools to perform this service procedure (if available at retailer):
Tool Name Part Number Figure Remarks
This suggested tool, in conjunction with the STUI application, will be utilized to inspect and capture an image of the male E-Module connector as it is in an out-of-view GIT
Borescope G0DKDNN039 location. This tool is available for purchase through GIT America at (833) 681-3926. If a borescope is not used for this case, a mirror and camera can be used as an alternative. Long Clip N/A This suggested and locally sourced tool will be utilized to detach/secure a hard-to-reach harness clip on top of the transmission housing. Sample Guest Talk Tracks:
1. For Guests on the phone:
“I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall with an available remedy. The recall states that it is a condition relating to the transmission control harness connector, which may be susceptible to water inflow due to incorrect installation of a pin. Water inflow could lead to an electrical short and result in an abnormal signal, the Malfunction Indicator (MIL) Lamp ON, or cause the system to shift the transmission to Neutral when its currently in park. The recall’s remedy is to inspection for corrosion and rework the pin.
We apologize for the inconvenience and will provide this service at no cost to you. If necessary, we would like to offer you a courtesy vehicle or service valet while we perform this recall and any other related work that your vehicle may require.” Genesis also strongly recommends turning off the ignition and applying the parking brake after parking when parking your vehicle. 2. For Guest in the service lane:
“During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall with an available remedy. The recall states it is a condition relating to the transmission control
3 harness connector, which may be susceptible to water inflow due to incorrect installation of a pin. Water inflow could lead to an electrical short and result in an abnormal signal, the Malfunction Indicator (MIL) Lamp ON, or cause the system to shift the transmission to Neutral when its currently in park. The recall’s remedy is to inspection for corrosion and rework the pin. This service, of course, will be provided at no charge to you. We apologize for the severe inconvenience.” Genesis also strongly recommends turning off the ignition and applying the parking brake after parking when parking your vehicle.” 3. Guest concern with performance of vehicle:
“If you experience any concern(s) related to the performance of your vehicle or see the Malfunction Indicator Lamp (MIL) ON, please have your vehicle towed to the nearest Genesis retailer and do not attempt to drive the vehicle until the remedy has been applied.” Best Practice Checklist:
Reservation: Did you check WebDCS for additional campaigns or recalls?
□ Yes
□ No – Please ensure all open campaign(s)/recall(s) are identified & completed by the retailer. Readiness: Are the parts in stock to complete this recall?
□ Yes
□ No – The parts procedure is still being developed, hence parts are not available. If corrosion is found on either of the connectors, reassemble the components such as to provide a means of placing the vehicle in Neutral (N) gear. Safely move the vehicle to a suitable location until a remedy procedure//parts for harness and E-module replacement are available. Reception: Did you guest provide authorization to perform repairs on the vehicle?
□ Yes
□ No – Retailer should not perform unauthorized repairs, please obtain authorization from guest before proceeding. Did you explain to the guest the expected repair time and set the expectation for a status update?
□ Yes
□ No – Guest should be given an estimated time of when his/her vehicle is completed so the he/she can plan the rest of their day away from the retailer. Did you offer the guest Alternative Transportation?
□ Yes
□ No – Guest should be offered if they feel uncomfortable in the operation of his/her vehicle prior to the remedy being completed on his/her vehicle. In addition, Courtesy vehicle or Service Valet may be needed based on the recall procedure duration and any other additional work on the vehicle that may need to be addressed during the guest’s visit. Repair: Did you provide the guest with an eMPI? Did you review the eMPI with the guest?
□ Yes
□ No Does the technician meeting the recommended training requirements (Expert or above) to complete this
4 recall campaign?
□ Yes
□ No – Please ensure a technician with the recommendation above completes this repair. Were the appropriate picture(s) taken as outlined in TSB 24-01-022G (or latest version)?
□ Yes
□ No – Please ensure appropriate picture(s) are taken for the retailer to be paid. See TSB 24-01- 022G (or latest version) for sample photo(s). Refer to the latest Warranty Digital Documentation Policy for requirements. Return: Did you get the guest’s signature on all warranty lines in addition to the final RO?
□ Yes
□ No Guest FAQ:
Q1: What is the issue?
A1: The transmission control harness connector in the subject vehicles may be susceptible to water inflow due to incorrect installation of blanking pins in the connectors at the supplier. Water inflow could lead to an electrical short, resulting in an abnormal signal, malfunction indicator lamp (“MIL”) ON, and/or the system to shift the transmission to Neutral when the vehicle is in Park. Q2: What are the affected vehicles?
A2: Affected vehicles include certain model year 2024 Genesis G70 vehicles equipped produced 05/10/2023 – 02/25/2024 by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market. Q3: What is the safety concern?
A3: Unexpected vehicle movement can increase the risk of a crash or injury. Q4: Have there been any accidents or injuries?
A4: As of the date of filing to NHTSA on 03/15/24, Genesis is aware of one (1) confirmed crash and one (1) confirmed injury from one (1) unique vehicle. There are no fires or fatalities related to this condition. Q5: Will a Retailer Stop Sale or Port Hold be issued?
A5: Retailer: A retailer “stop sale” will be issued in accordance with federal regulation for involved vehicles unsold at retailers.
Port: A “hold” has been issued for all involved vehicles located at ports and vehicle processing centers. Vehicles will be remedied before being released from the hold. Q6: What will be done (planned remedy) during the recall service at the retailer?
A6: Owners can continue driving these vehicles; however, Genesis strongly recommends turning off the ignition and applying the parking brake after parking their vehicles. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis retailer to inspect the control harness connection and rework the blanking pin of the harness connector or replace the control harness and transmission internal wiring, if necessary. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Genesis New Vehicle Limited Warranty. Additionally, HMNA will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 22, 2024. 5 Q7: When will owners be notified?
A7: Owners of the subject vehicles will be notified via First Class mail in early May 2024. Contact Reference:
Please see the list below for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Genesis guests. 6 7
Key Contact Information Retailer Support Contact Information Description Parts Techline
WarrantyHELPLine Warranty Prior Approval(PA) Center
Service Lane Technology (SLT)
Xtime / AutoLoop / CDK Customer Support Genesis Customer Care GenesisRecall /Campaign Website
GenesisRoadside Assistance Name 1-844-436-6455
www.GenesisDealerUSA.com Parts > Mobis Parts Portal 1‐800‐325‐6604
1‐877‐446‐2922
warranty@gma.com
1‐844-371-3808
pa@gma.com
Support@xtime.com / 1-866-984-
6355
support@autoloop.com / 1-877-850-
2010
Contact Information
1‐844‐340‐9741
customercare@genesis motorsusa.com www.genesis.com/us/recall 1-844-340-9742
Key Reference Information Parts ordering hotline for retailers Vehicle Technical Support for Genesis
WarrantyClaimquestionsfor Genesis Retailers
Warranty Prior Approval(PA) Center for Genesis Retailers
Assistance with SLT Appointment:
• Appointment / Shop Capacity Management / Campaign Integration
/ OperationCodes
Description For Genesis Customer Care,
Connected Services and Roadside Assistance
Updated information for customers related to recall and service campaigns
Genesis Roadside Assistance Source Service Valet Appointment Scheduling Car Care Scheduling (Xtime) -Recall AppointmentNotification Parts – Campaign Parts Management (CPM) Procedure
Courtesy Vehicle (CVP)Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall /Campaign Website NHTSAWebsite www.GenesisdealerUSA.com> Resources > Document Library > Services>ServiceValet>XtimeServiceValetSettingsGuide
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK
As applicable; www.GenesisdealerUSA.com > Resources > Documents Library > Parts > Campaign Parts Management
www.GenesisdealerUSA.com > Service tab > CVP Fleet Management www.GenesisdealerUSA.com > Service tab > Tech Info
A listing of vehicles is located on WEBDCS> SERVICEtab> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New,SRC, CPO,etc.) and Retailed.
www.genesis.com/us/recall www.safercar.gov
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-205
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Hyundai Motor America MAR 15, 2024 NHTSA Recall No. : 24V-205 Manufacturer Recall No. : 020G Manufacturer Information :
Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue
Fountain Valley CA 92708
Company phone : 800-633-5151
Population :
Number of potentially involved : 15,645 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2024-2024 Genesis GV70 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : The affected vehicles include 15,645 model year 2024 Genesis GV70 vehicles equipped with turbocharged 2.5-liter four-cylinder and twin-turbo 3.5-liter V6 engines and produced on the specified dates by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S.
Production Dates : MAY 10, 2023 – FEB 25, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The transmission control harness connector in the subject vehicles may be susceptible to water inflow due to incorrect installation of blanking pins in the connectors at the supplier. Water inflow could lead to an electrical short, resulting in an abnormal signal, malfunction indicator lamp (“MIL”) ON, and/or the system to shift the transmission to Neutral when the vehicle is in Park.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Unexpected vehicle movement can increase the risk of a crash or injury.
Description of the Cause : The blanking pins in the connectors were installed incorrectly at the supplier due to incorrect work instructions and insufficient air leak testing. Identification of Any Warning
that can Occur : MIL On.
Involved Components : Part 573 Safety Recall Report 24V-205 Page 2 Component Name 1 : Wiring Assy- Control Component Description : Control Wiring Assembly Component Part Number : 91400-IY070 & 91410-IY070 Supplier Identification : Component Manufacturer
Name : Kyungshin Lear Address : 100 Smothers Rd
Montgomery Alabama 36117
Country : United States Chronology :
Please see Attachment A for the requested chronology of events leading up to defect decision. Description of Remedy :
Description of Remedy Program : Owners can continue driving these vehicles; however, Genesis strongly
recommends turning off the ignition and applying the parking brake after parking their vehicles. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis retailer to inspect the control harness connection and repair the control harness connector or replace the control harness and transmission internal wiring, if necessary. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Genesis New Vehicle Limited Warranty.
Additionally, HMNA will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 22, 2024. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The remedy control harness connectors have undergone correct installation of blanking pins and sufficient air leak testing.
The supplier corrected work instructions on February 23, 2024 and implemented sufficient air leak testing on February 26, 2024. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-205
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule :
Description of Recall Schedule : Dealers and owners will be notified via certified mail according to the
specified dates.
Planned Dealer Notification Date : MAY 14, 2024 – MAY 14, 2024
Planned Owner Notification Date : MAY 14, 2024 – MAY 14, 2024
* NR – Not Reported
**************************************************************************************************************
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
RECALL
24-01-022G-1
MARCH 2024
GV70 (JK1a)
TRANSMISSION CONTROL HARNESS/E-MODULE CONNECTOR & PIN REWORK (RECALL 020G)
This TSB supersedes TSB #24-01-022G to add the blanking pin to the Parts Information table on page 2, and update step 17 on page 10 to add instructions to replace the blanking pin if missing.
Description: Certain GV70 vehicles may be equipped with control wiring harness connectors that may be susceptible to water inflow due to incorrect installation of the connector blanking pins at the supplier. Water inflow could lead to an electrical short, resulting in an abnormal signal, Malfunction Indicator Light (MIL) ON, and/or the system to shift the transmission to Neutral when the vehicle is in Park. Unexpected vehicle movement can increase the risk of a crash or injury.
Follow the service procedure outlined in this bulletin to inspect the E-module connector and transmission control harness connector for corrosion. If no corrosion is found, complete the rework outlined for the blanking pin.
If corrosion is found on either the E-module connector and/or the control harness connector, reassemble the components such as to provide a means of placing the vehicle in Neutral (N) gear. Safely move the vehicle to a suitable location until a remedy procedure for harness and E-module replacement is available. Applicable Vehicles (Certain):
• 2024MY GV70 (JK1a) produced from 05/10/2023 – 02/25/2024
Vehicle repairs related to safety recalls are critically important and must be performed properly in accordance with TSB procedures. Review this bulletin in its entirety prior to beginning any repair work.
As required by federal law, retailers must not deliver new vehicles for sale or for lease to guests until all open recalls have been performed. Retailers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into guest use and whenever an affected vehicle is in the shop for any maintenance or repair.
Access the “Vehicle Information” screen via WebDCS to identify open recalls.
IMPORTANT
TSB #: 24-01-022G-1 Page 2 of 13
SUBJECT:
Parts Information:
GV70 (JK1a)
2.5T & 3.5T
Blanking Pin
GV70CAMPPIN
NOTE: A bag of 5 blanking pins have been sent to each retailer for this recall. Additional pins can be ordered through the normal WEBDCS ordering process.
Suggested Tool:
GIT Borescope
G0DKDNN039
This suggested tool, in conjunction with the STUI application, will be utilized to inspect and capture an image of the male E-Module connector as it is in an out-of-view location.
This tool is available for purchase through GIT America at (833) 681-3926.
If a borescope is not used for this case, a mirror and camera can be used as an alternative.
Long Clip Tool
–
This suggested and locally sourced tool will be utilized to detach/secure a hard-to-reach harness clip on top of the transmission housing.
Warranty Information:
GV70
(JK1a)
41DA03R0
Corrosion Inspection & Connector Pin Rework
1.2 M/H
91400-IY070
B33
ZZ7
NOTE 1: Submit claim on Claim Entry Screen as “Campaign” type.
NOTE 2: If a part is found in need of replacement while performing this recall and the affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the work.
NOTE 3: This TSB includes Repair validation photos. Op times include VIN, Mileage, and Repair validation photos as outlined in the Digital Documentation Policy.
TSB #: 24-01-022G-1 Page 3 of 13
SUBJECT:
Service Procedure:
1.
Move the vehicle to a hoist.
Disconnect the negative (-) battery cable.
Raise the vehicle on a hoist.
Remove the clips and remove the lower engine cover (A) to access the transmission area.
2.
Remove the bolts and remove the undercover below the transmission (B).
This TSB includes Repair validation photos. Refer to the latest Warranty Digital Documentation Policy for requirements.
STUI
Refer to the QR code or link below for guided video information:
https://vimeo.com/920589165/22e1468e6a
Information
i
A
A
B
B
TSB #: 24-01-022G-1 Page 4 of 13
SUBJECT:
3.
Remove the bolts for the exhaust hanger(s) (C).
•
2.5T: 1 hanger
•
3.5T: 2 hangers
Tightening Torque:
4.
Remove the crossbar support (D).
Tightening Torque:
5.
Remove the center exhaust section (E) as defined by the illustrations below.
Tightening Torque:
lb-ft 25
N.m 34
lb-ft 25
N.m 34
lb-ft 39
N.m 53
C
C
C
C
D
D
TSB #: 24-01-022G-1 Page 5 of 13
SUBJECT:
6.
Remove the heat shield over the propeller shaft (F) to access the propeller shaft support.
7.
Remove the bolts securing the propeller shaft support (G). This will allow the propeller shaft to lower slightly to enable lowering the transmission.
Tightening Torque:
lb-ft 42
N.m 56
E
E
3.5T
F
F
G
G
2.5T
G
G
E
E
TSB #: 24-01-022G-1 Page 6 of 13
SUBJECT:
8.
Use a transmission jack or screw jack and position it under the cross member.
Remove the bolts (H) securing the transmission cross member.
Tightening Torque:
Lower the transmission about 2~3 inches to allow for removal of components and to access the harness for inspection and rework.
9.
Disconnect the park switch connector (I).
10.
Insert a pin, Allen/hex key or suitable bolt (J) to prevent lever movement. Remove the retaining nut and washer (K). Remove the lever.
Tightening Torque:
Remove 2 bolts (L). Remove the park switch.
Tightening Torque:
lb-ft 49
N.m 66
lb-ft 15
N.m 21
lb-ft 8
N.m 11
H
H
H
H
I
I
J
J
K
K
L
L
L
L
TSB #: 24-01-022G-1 Page 7 of 13
SUBJECT:
11.
Disconnect the park actuator connector (M).
Remove the 3 bolts and remove the park actuator.
Tightening Torque:
12.
Reach up the side on the transmission and push in the tab (N) on the lever.
Pull up on the lever (O) and disconnect the E-Module connector.
13.
Reach up on top of the transmission and use a long clip tool to pinch the tab (P).
Disconnect the harness from the bracket. This will allow additional slack in the harness for connector access.
NOTE: This harness mounting clip is difficult to access due to the location on top of the transmission housing. A long clip tool is suggested to aid in removal/installation.
lb-ft 8
N.m 11
Rotate the park actuator counterclockwise to provide enough clearance for removal.
Information
i
M
M
O
O
N
N
P
P
Suggested Tool:
Long Clip Tool
TSB #: 24-01-022G-1 Page 8 of 13
SUBJECT:
14.
Gently maneuver the E-module femaleconnector (Q) down and inspect for corrosionon pins.
Using a mirror or borescope, inspect theE-module male connector (R) for corrosionon pins.
15.
E-module Male Connector
OK – No corrosion
NG – Corrosion
Inspect the male connector for corrosion as shown to the right.
E-module Female Connector (Harness)
OK – No corrosion
NG – Corrosion
Inspect the female connector for corrosion as shown to the right.
Refer to the examples in Step 15 below.
Information
i
Q
R
TSB #: 24-01-022G-1 Page 9 of 13
SUBJECT:
If any corrosion is found on either of the E-module connectors shown above:
Reassemble the components such as to provide a means of placing the vehicle in Neutral (N) gear. Safely move the vehicle to a suitable location until a remedy procedure for harness and E-module replacement is available.
If corrosion is not found on both of the E-module connectors shown above: Go to steps 16~20 and complete the Pin Rework Procedure.
NOTICE
If corrosion is found on either connector, both connectors must be replaced. This requires replacement of the control harness and E-module. The remedy procedure for replacement will be provided once available.
Information
i
Using STUI, take a photo of the
E-Module female connector with thelast 6 digits of the VIN and the date ofrepair on a piece of paper.
Ensure the photo is clear and upload to STUI.
STUI
Using STUI, take a photo with either a borescope or camera and mirror of the E-module male connector with the last6 digits of the VIN and the date ofrepair on a piece of paper.
HINT: Attach the sticky note to a mirror with the VIN and date of repair and take a photo of the E-module male connector on top of the transmission.
Ensure the photo is clear and upload to STUI
STUI
Review photo before submitting to STUI to ensure photo is captured clearly.
NOTICE
TSB #: 24-01-022G-1 Page 10 of 13
SUBJECT:
Pin Rework Procedure:
16.
Use a small screwdriver to disconnect 2locking tabs (S).
Rotate the connector and disconnect 2 morelocking tabs.
Remove the cover for the connector.
17.
Follow the steps below to remove andcorrectly reinstall the blanking pin (T). If theblanking pin is missing, replace it with a newone.
18.
From the connector side, push the plasticblanking pin out of the connector.
Remove the plastic blanking pin by pulling itout of the back of connector as shown.
T
S
S
Order part number GV70CAMPPIN for additional blanking pins.
Information
i
TSB #: 24-01-022G-1 Page 11 of 13
SUBJECT:
19.
Confirm the blanking pin (T) is installed withthe tab facing the brown wire in the opposingcorner of the connector.
20.
Push the blanking pin down until it clicks and isflush with the top of the connector.
21.
Verify proper repair by referencing thecorrectly installed pin (T) in the image to theright.
T
T
TSB #: 24-01-022G-1 Page 12 of 13
SUBJECT:
22.
23. Use compressed air to blow out any debris orresidual moisture in both the E-Module male and female connectors. Reconnect E-Module.
24.
Reinstall all remaining parts in the reverse order of removal. Observe Step #10 and ensure thepark switch is reassembled in the original orientation by aligning the fastener markings with themounting bolts.
Tightening Torque (K):
Tightening Torque (L):
lb-ft 15
N.m 21
lb-ft 8
N.m 11
Using STUI, take a photo of the harness connector wiring side with the blanking pin (T) correctly installed. Include the last 6 digits of the VIN and the date of repair on a piece of paper. Ensure the photo is clear and upload the photo to STUI.
STUI
L
L
K
TSB #: 24-01-022G-1 Page 13 of 13
SUBJECT:
25.
After completion, clear DTC(s) using GDS diagnostic scan tool.
26.
The service procedure is complete.
The procedure described above may have caused DTC(s) to set.
Information
i
**************************************************************************************************************
1
Safety Recall Campaign 020G: Transmission Control Harness Connector/E-Module Connector Inspection & Pin Rework – Retailer Best Practice
March 29, 2024
Document Updates Date • Technical Service Bulletin (TSB) 24-01-022G-1; supersedes 24-01-022G
• Adding Blanking pin information on page 2 & location of initial allocation of blanking pints to retailers (Yellow highlights) 03/29/2024
Recall Description
Certain GV70 vehicles may be equipped with control wiring harness connectors that may be susceptible to water inflow due to incorrect installation of the connector blanking pins at the supplier. Water inflow could lead to an electrical short, resulting in an abnormal signal, Malfunction Indicator Light (MIL) ON, and/or the system to shift the transmission to Neutral when the vehicle is in Park. Unexpected vehicle movement can increase the risk of a crash or injury. Follow the service procedure outlined in this bulletin to inspect the E-module connector and transmission control harness connector for corrosion. If no corrosion is found, complete the rework outlined for the blanking pin. If corrosion is found on either the E-module connector and/or the control harness connector, reassemble the components such as to provide a means of placing the vehicle in Neutral (N) gear. Safely move the vehicle to a suitable location until a remedy procedure for harness and E-module replacement is available.
Applicable Vehicles (Certain)
• 2024MY GV70 (JK1a) produced 05/10/2023 – 02/25/2024
Remedy Information
The procedure provided in TSB 24-01-022G (or latest version) provides the recall’s service procedure to inspect the e-module connector and transmission control harness connector for corrosion.
• If corrosion is not found, complete the rework outlined in the TSB for the blanking pin.
• If corrosion is found on either the E-module connector and/or the control harness connector, reassemble the components such as to provide a means of placing the vehicle in Neutral (N) gear. Safely move the vehicle to a suitable location until a remedy procedure for harness & E-module replacement is available.
• Recommended Service Technician Training Level: Genesis Expert or higher
IMPORTANT: As required by federal law, retailers must not deliver new vehicles for sale or for lease to guests until all open recalls have been performed. Retailers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into guest use and whenever an affected vehicle is in the shop for any maintenance or repair.
To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. IMPORTANT NOTICE: Owners can continue driving these vehicles, however, Genesis strongly recommends turning off the ignition and applying the parking brake after parking their vehicles. Other Notes/Recommendations
• If a guest arrives to the retailer with no appointment scheduled, it is recommended for the retailer to down the vehicle and offer alternative transportation to the guest.
• Always inquire if the guest will have time for an additional service to be performed if they were originally scheduled for a different service.
• Offer CVP assistance for guests who may be pressed on time.
• Be honest with guests on wait times.
• If the service is taking longer than expected, update the guest.
• If you see a team member having trouble addressing the concern, ask if you can provide some help. Recommended Alternative Transportation:
A Courtesy Vehicle Program (CVP) vehicle or Service Valet should be provided to guests at the guest’s request.
• Please note that the Service Valet is available to the original owner for 3 years /36,000 miles ONLY.
• A CVP vehicle can be offered if vehicle is within or outside of 3 years/36,000 miles.
• A Service Valet or CVP may also be required based on the repair procedure duration/wait and any other additional work on the vehicle that may need to be addressed during the guest’s visit. Warranty Information:
This recall campaign pays for the following:
• 1.2 M/H for Corrosion inspection (of 2 connectors) & Connector pin Rework (inspection passes ONLY)
• The time above includes taking 3 photos: 1) The e-module male connector, 2) the control harness connector, and 3) the pin reworked with a piece of paper with the last 6 digits of the VIN & date of repair for each.
• Photos: Refer to TSB 24-01-022G (or latest version) for repair validation sample photo(s) and additional details regarding specific digital documentation requirements.
• Claim Submission:
o If the inspection passes, please ensure to submit the campaign claim for the vehicles as soon as possible so the retailer is reimbursed for its performed work.
o If the inspection fails with corrosion found on either or both of the connectors, do not submit a campaign claim for the vehicle until parts replacements are completed. Parts Information:
• Blanking Pins (Part Number: GV70CAMPPIN)
o Each retailer has been sent an initial bag of 5 blanking pins for this recall.
o Please note that the pins are being sent as a precaution in the case of rare scenarios of becoming lost during the rework or if vehicle does not. There should not be any additional orders unless absolutely necessary.
o Please refer to the Recall 020G parts bulletin for additional details. Posted under GenesisdealerUSA.com: Resources > Documents Library > Parts > Parts Bulletins. 2 • Parts information will be released once the procedure for harness and e-module replacement is available. These are not currently mentioned in the aforementioned parts bulletin. Suggested Tools:
Per TSB 24-01-022G (or latest version), it is suggested to use the following tools to perform this service procedure (if available at retailer):
Tool Name Part Number Figure Remarks
This suggested tool, in conjunction with the STUI application, will be utilized to inspect and capture an image of the male E-Module connector as it is in an out-of-view GIT
Borescope G0DKDNN039 location. This tool is available for purchase through GIT America at (833) 681-3926. If a borescope is not used for this case, a mirror and camera can be used as an alternative. Long Clip N/A This suggested and locally sourced tool will be utilized to detach/secure a hard-to-reach harness clip on top of the transmission housing. Sample Guest Talk Tracks:
1. For Guests on the phone:
“I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall with an available remedy. The recall states that it is a condition relating to the transmission control harness connector, which may be susceptible to water inflow due to incorrect installation of a pin. Water inflow could lead to an
3 electrical short and result in an abnormal signal, the Malfunction Indicator (MIL) Lamp ON, or cause the system to shift the transmission to Neutral when its currently in park. The recall’s remedy is to inspection for corrosion and rework the pin.
We apologize for the inconvenience and will provide this service at no cost to you. If necessary, we would like to offer you a courtesy vehicle or service valet while we perform this recall and any other related work that your vehicle may require.” Genesis also strongly recommends turning off the ignition and applying the parking brake after parking when parking your vehicle. 2. For Guest in the service lane:
“During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall with an available remedy. The recall states it is a condition relating to the transmission control harness connector, which may be susceptible to water inflow due to incorrect installation of a pin. Water inflow could lead to an electrical short and result in an abnormal signal, the Malfunction Indicator (MIL) Lamp ON, or cause the system to shift the transmission to Neutral when its currently in park. The recall’s remedy is to inspection for corrosion and rework the pin. This service, of course, will be provided at no charge to you. We apologize for the severe inconvenience.” Genesis also strongly recommends turning off the ignition and applying the parking brake after parking when parking your vehicle.” 3. Guest concern with performance of vehicle:
“If you experience any concern(s) related to the performance of your vehicle or see the Malfunction Indicator Lamp (MIL) ON, please have your vehicle towed to the nearest Genesis retailer and do not attempt to drive the vehicle until the remedy has been applied.” Best Practice Checklist:
Reservation: Did you check WebDCS for additional campaigns or recalls?
□ Yes
□ No – Please ensure all open campaign(s)/recall(s) are identified & completed by the retailer. Readiness: Are the parts in stock to complete this recall?
□ Yes
□ No – The parts procedure is still being developed, hence parts are not available. If corrosion is found on either of the connectors, reassemble the components such as to provide a means of placing the vehicle in Neutral (N) gear. Safely move the vehicle to a suitable location until a remedy procedure//parts for harness and E-module replacement are available. Reception: Did you guest provide authorization to perform repairs on the vehicle?
□ Yes
□ No – Retailer should not perform unauthorized repairs, please obtain authorization from guest before proceeding. Did you explain to the guest the expected repair time and set the expectation for a status update?
□ Yes
□ No – Guest should be given an estimated time of when his/her vehicle is completed so the he/she can plan the rest of their day away from the retailer.
4 Did you offer the guest Alternative Transportation?
□ Yes
□ No – Guest should be offered if they feel uncomfortable in the operation of his/her vehicle prior to the remedy being completed on his/her vehicle. In addition, Courtesy vehicle or Service Valet may be needed based on the recall procedure duration and any other additional work on the vehicle that may need to be addressed during the guest’s visit. Repair: Did you provide the guest with an eMPI? Did you review the eMPI with the guest?
□ Yes
□ No Does the technician meeting the recommended training requirements (Expert or above) to complete this recall campaign?
□ Yes
□ No – Please ensure a technician with the recommendation above completes this repair. Were the appropriate picture(s) taken as outlined in TSB 24-01-022G (or latest version)?
□ Yes
□ No – Please ensure appropriate picture(s) are taken for the retailer to be paid. See TSB 24-01- 022G (or latest version) for sample photo(s). Refer to the latest Warranty Digital Documentation Policy for requirements. Return: Did you get the guest’s signature on all warranty lines in addition to the final RO?
□ Yes
□ No Guest FAQ:
Q1: What is the issue?
A1: The transmission control harness connector in the subject vehicles may be susceptible to water inflow due to incorrect installation of blanking pins in the connectors at the supplier. Water inflow could lead to an electrical short, resulting in an abnormal signal, malfunction indicator lamp (“MIL”) ON, and/or the system to shift the transmission to Neutral when the vehicle is in Park. Q2: What are the affected vehicles?
A2: Affected vehicles include certain model year 2024 Genesis G70 vehicles equipped produced 05/10/2023 – 02/25/2024 by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market. Q3: What is the safety concern?
A3: Unexpected vehicle movement can increase the risk of a crash or injury. Q4: Have there been any accidents or injuries?
A4: As of the date of filing to NHTSA on 03/15/24, Genesis is aware of one (1) confirmed crash and one (1) confirmed injury from one (1) unique vehicle. There are no fires or fatalities related to this condition. Q5: Will a Retailer Stop Sale or Port Hold be issued?
A5: Retailer: A retailer “stop sale” will be issued in accordance with federal regulation for involved vehicles unsold at retailers.
Port: A “hold” has been issued for all involved vehicles located at ports and vehicle processing centers.
5 Vehicles will be remedied before being released from the hold. Q6: What will be done (planned remedy) during the recall service at the retailer?
A6: Owners can continue driving these vehicles; however, Genesis strongly recommends turning off the ignition and applying the parking brake after parking their vehicles. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis retailer to inspect the control harness connection and rework the blanking pin of the harness connector or replace the control harness and transmission internal wiring, if necessary. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Genesis New Vehicle Limited Warranty. Additionally, HMNA will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 22, 2024. Q7: When will owners be notified?
A7: Owners of the subject vehicles will be notified via First Class mail in early May 2024. Contact Reference:
Please see the list below for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Genesis guests. 6 Key Contact Information Retailer Support Contact Information Description Parts Techline
Warranty HELPLine Warranty PriorApproval(PA) Center
Service Lane Technology (SLT)
Xtime / AutoLoop / CDK Customer Support Genesis Customer Care GenesisRecall /Campaign Website
GenesisRoadside Assistance Name 1-844-436-6455
www.GenesisDealerUSA.com Parts > Mobis Parts Portal 1‐800‐325‐6604
1‐877‐446‐2922
warranty@gma.com
1‐844-371-3808
pa@gma.com
Support@xtime.com / 1-866-984-
6355
support@autoloop.com / 1-877-850-
2010
Contact Information
1‐844‐340‐9741
customercare@genesis motorsusa.com www.genesis.com/us/recall 1-844-340-9742
Key Reference Information Parts ordering hotline for retailers Vehicle Technical Support for Genesis
WarrantyClaimquestionsforGenesis Retailers
Warranty Prior Approval(PA) Center for Genesis Retailers
Assistance with SLT Appointment:
• Appointment / Shop Capacity Management / Campaign Integration
/ OperationCodes
Description For Genesis Customer Care,
Connected Services and Roadside Assistance
Updated information for customers related to recall and service campaigns
Genesis Roadside Assistance Source Service Valet Appointment Scheduling Car Care Scheduling(Xtime) -Recall AppointmentNotification Parts – Campaign Parts Management (CPM) Procedure
Courtesy Vehicle (CVP)Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall /Campaign Website NHTSAWebsite www.GenesisdealerUSA.com> Resources > Document Library > Services>ServiceValet>XtimeServiceValetSettingsGuide
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click“EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired inthe “PARTS DESK
As applicable; www.GenesisdealerUSA.com> Resources > Documents Library > Parts > Campaign Parts Management
www.GenesisdealerUSA.com > Service tab > CVP Fleet Management www.GenesisdealerUSA.com > Service tab > Tech Info
A listing of vehiclesislocated on WEBDCS>SERVICEtab> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New,SRC,CPO,etc.)and Retailed.
www.genesis.com/us/recall www.safercar.gov 7 8
Appendix
Document History Date
• Technical Service Bulletin (TSB) 24-01-022G – Remedy Available (Inspection ONLY) 03/15/2024
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Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
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