020G – Transmission Harness May Short and Cause Roll Away – 2024 Genesis GV70

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March 15, 2024 NHTSA CAMPAIGN NUMBER: 24V205000

Transmission Harness May Short and Cause Roll Away

An unexpected shift from Park to Neutral can cause a vehicle roll away and increase the risk of a crash or injury.

 

NHTSA Campaign Number: 24V205

Manufacturer Hyundai Motor America

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 15,645

 

Summary

Hyundai Motor America (Hyundai) is recalling certain 2024 Genesis GV70 vehicles. Water may leak into the transmission control harness, which can cause a short circuit and unexpectedly shift the transmission from Park to Neutral.

 

Remedy

Owners are advised to turn off the ignition and use the emergency parking brake after parking their vehicles. Dealers will inspect the transmission control harness and repair the connector, or replace the harness and internal wiring, as necessary, free of charge. Owner notification letters are expected to be mailed May 14, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 020G.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Genesis has a Recall

 


Recall Description

Certain GV70 vehicles may be equipped with control wiring harness connectors that may be susceptible to water inflow due to incorrect installation of the connector blanking pins at the supplier. Water inflow could lead to an electrical short, resulting in an abnormal signal, Malfunction Indicator Light (MIL) ON, and/or the system to shift the transmission to Neutral when the vehicle is in Park. Unexpected vehicle movement can increase the risk of a crash or injury.

 

Follow the service procedure outlined in this bulletin to inspect the E-module connector and transmission control harness connector for corrosion. If no corrosion is found, complete the rework outlined for the blanking pin.

 

If corrosion is found on either the E-module connector and/or the control harness connector, reassemble the components such as to provide a means of placing the vehicle in Neutral (N) gear. Safely move the vehicle to a suitable location until a remedy procedure for harness and E-module replacement is available.

 

Applicable Vehicles (Certain)

  • 2024MY GV70 (JK1a) produced 05/10/2023 – 02/25/2024

 

Remedy Information

The procedure provided in TSB 24-01-022G (or latest version) provides the recall’s service procedure to inspect the e-module connector and transmission control harness connector for corrosion.

  • If corrosion is not found, complete the rework outlined in the TSB for the blanking pin.
  • If corrosion is found on either the E-module connector and/or the control harness connector, reassemble the components such as to provide a means of placing the vehicle in Neutral (N) gear. Safely move the vehicle to a suitable location until a remedy procedure for harness & E-module replacement is available.
  • Recommended Service Technician Training Level: Genesis Expert or higher

IMPORTANT NOTICE: Owners can continue driving these vehicles, however, Genesis strongly recommends turning off the ignition and applying the parking brake after parking their vehicles.

 

Other Notes/Recommendations

  • If a guest arrives to the retailer with no appointment scheduled, it is recommended for the retailer to down the vehicle and offer alternative transportation to the guest.
  • Always inquire if the guest will have time for an additional service to be performed if they were originally scheduled for a different service.
  • Offer CVP assistance for guests who may be pressed on time.
  • Be honest with guests on wait times.
  • If the service is taking longer than expected, update the guest.
  • If you see a team member having trouble addressing the concern, ask if you can provide some help.

 

Recommended Alternative Transportation:

A Courtesy Vehicle Program (CVP) vehicle or Service Valet should be provided to guests at the guest’s request.

  • Please note that the Service Valet is available to the original owner for 3 years /36,000 miles ONLY.
  • A CVP vehicle can be offered if vehicle is within or outside of 3 years/36,000 miles.
  • A Service Valet or CVP may also be required based on the repair procedure duration/wait and any other additional work on the vehicle that may need to be addressed during the guest’s visit.

 

Guest FAQ:

Q1: What is the issue?

A1: The transmission control harness connector in the subject vehicles may be susceptible to water inflow due to incorrect installation of blanking pins in the connectors at the supplier. Water inflow could lead to an electrical short, resulting in an abnormal signal, malfunction indicator lamp (“MIL”) ON, and/or the system to shift the transmission to Neutral when the vehicle is in Park.

 

Q2: What are the affected vehicles?

A2: Affected vehicles include certain model year 2024 Genesis G70 vehicles equipped produced 05/10/2023 – 02/25/2024 by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market.

 

Q3: What is the safety concern?

A3: Unexpected vehicle movement can increase the risk of a crash or injury.

 

Q4: Have there been any accidents or injuries?

A4: As of the date of filing to NHTSA on 03/15/24, Genesis is aware of one (1) confirmed crash and one (1) confirmed injury from one (1) unique vehicle. There are no fires or fatalities related to this condition.

 

Q5: Will a Retailer Stop Sale or Port Hold be issued?

A5:  Retailer: A retailer “stop sale” will be issued in accordance with federal regulation for involved vehicles unsold at retailers.

Port: A “hold” has been issued for all involved vehicles located at ports and vehicle processing centers.

Vehicles will be remedied before being released from the hold.

 

Q6: What will be done (planned remedy) during the recall service at the retailer?

A6: Owners can continue driving these vehicles; however, Genesis strongly recommends turning off the ignition and applying the parking brake after parking their vehicles.  All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis retailer to inspect the control harness connection and rework the blanking pin of the harness connector or replace the control harness and transmission internal wiring, if necessary. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Genesis New Vehicle Limited Warranty.  Additionally, HMNA will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 22, 2024.

 

Q7: When will owners be notified?

A7: Owners of the subject vehicles will be notified via First Class mail in early May 2024.

 


24-01-022G-1

MARCH 2024

TRANSMISSION CONTROL HARNESS/E-MODULE CONNECTOR & PIN REWORK (RECALL 020G)

Description: Certain GV70 vehicles may be equipped with control wiring harness connectors that may be susceptible to water inflow due to incorrect installation of the connector blanking pins at the supplier. Water inflow could lead to an electrical short, resulting in an abnormal signal, Malfunction Indicator Light (MIL) ON, and/or the system to shift the transmission to Neutral when the vehicle is in Park. Unexpected vehicle movement can increase the risk of a crash or injury.

Follow the service procedure outlined in this bulletin to inspect the E-module connector and transmission control harness connector for corrosion. If no corrosion is found, complete the rework outlined for the blanking pin.

If corrosion is found on either the E-module connector and/or the control harness connector, reassemble the components such as to provide a means of placing the vehicle in Neutral (N) gear. Safely move the vehicle to a suitable location until a remedy procedure for harness and E-module replacement is available.

 

Applicable Vehicles (Certain):

  • 2024MY GV70 (JK1a) produced from 05/10/2023 – 02/25/2024

 

Parts Information:

Model Part Name Part Number
GV70 (JK1a)
2.5T & 3.5T
Blanking Pin GV70CAMPPIN

 

Suggested Tool:

Name Part Number Remarks
GIT Borescope G0DKDNN039 This suggested tool, in conjuncti on with the STUI application, will be utilized to inspect and capture an image of the male E-Modul e connector as it is in an out-of-view location.

This tool is available for purchas e through GIT America at (833) 681-3926.

If a borescope is not used for this case, a mirror and camera can be used as an alternative.

Long Clip Tool This suggested and locally sourced tool will be utilized to

detach/secure a hard-to-reach  harness clip on top of the transmission housing.

 

Refer to the QR code or link below for guided video information:

https://vimeo.com/920589165/22e1468e6a

 

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Genesis Recall Campaign 020G

Attachment A: Chronology of Events Leading Up to Decision

 

February 2024

On February 8, 2024, a model year 2024 Genesis GV70 vehicle experienced a rollaway condition at a Hyundai/Genesis dealership.

On February 14, 2024, HMNA NASO’s Data Analysis (“DA”) team was notified by Speak Up For Safety (“SUFS”) program of the same incident, and a new case was created. DA began a preliminary review of U.S. market field data to confirm related incident(s) and any market trends.

On February 16, 2024, HMMA and HMA conducted a joint inspection of the incident vehicle at the dealership.

On February 22, 2024, the investigation was escalated to the Technical Review Committee (“TRC”) for further review, based on the severity of the incident. HMMA continued the investigation and inspected the affected vehicles. HMMA was able to duplicate the defect condition in one vehicle in the factory.

HMMA’s investigation observed moisture and corrosion in the transmission control harness connector resulted in an abnormal signal, MIL On (DTC P0713), and a transmission shifting error.

On February 29, 2024, HMMA notified HMA that the connector blanking pins used for empty connector cavities have been installed incorrectly since the start of the production, leading to a potential water leak into the connector.

 

March 2024

On March 5, 2024, NASO’s TRC reviewed North American market field data, confirming no other incidents.

On March 6, 2024, HMC notified TRC of the supplier’s incorrect blanking pin installation due to incorrect work instructions and provided the dates of corrective countermeasures. HMC also confirmed that the vehicles built in Korea were not affected by this condition.

Based on HMC and TRC’s findings, HMNA’s NASO convened its North America Safety Decision Authority (“NASDA”) on March 8, 2024, and decided to conduct a safety recall of affected Genesis GV70 vehicles in the U.S. market.

 

As of the date of this filing, HMNA has confirmed 1 incident occurred on February 8, 2024, resulting in one (1) crash and one (1) injury in the S. market. There are no fatalities or fires related to the recall condition.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
GENESIS GV70 2024

 


7 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-24V205-5045.pdf 395.512KB

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Recall Acknowledgement

RCAK-24V205-7941.pdf 645.435KB

 


Defect Notice 573 Report

RCLRPT-24V205-8644.PDF 213.967KB

 


Remedy Instructions and TSB

RCRIT-24V205-5112.pdf 1247.416KB

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Attachment A Chronology Report

RMISC-24V205-6260.pdf 152.256KB

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Manufacturer Notices(to Dealers,etc)

RCMN-24V205-3003.pdf 487.773KB

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Remedy Instructions and TSB

RCRIT-24V205-5328.pdf 1276.558KB

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Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V205&docType=RCL

 


 

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