016G – Low-Pressure Fuel Pump Assembly – 2021-2022 Genesis G80, GV80, & 2022 Genesis GV70

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September 11, 2023 NHTSA CAMPAIGN NUMBER: 23V630000

Loss of Drive Power from Fuel Pump Failure

A loss of drive power can increase the risk of a crash.

 

NHTSA Campaign Number: 23V630000

Manufacturer Hyundai Motor America

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 19,272

 

Summary

Hyundai Motor America (Hyundai) is recalling certain 2021-2022 Genesis G80, GV80, and 2022 Genesis GV70 vehicles. The fuel pump may fail, which can result in a loss of drive power.

 

Remedy

Dealers will replace the fuel pump, free of charge. Owner notification letters are expected to be mailed November 10, 2023. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 016G.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Genesis has a Recall

 


Recall Description

The low-pressure fuel pump assemblies in the subject vehicles may contain impellers that do not meet current material characteristic specifications, potentially leading to deformation under certain environmental conditions, such as high ambient temperature. Deformation of the impeller could cause the impeller to interfere with the fuel pump housing, resulting in a mechanical resistance that could lead to a shutdown of the fuel pump.

A shutdown of the fuel pump could restrict fuel flow to the engine, resulting in a sudden reduction or loss of motive power, increasing the risk of a crash.

 

Applicable Vehicles (Certain)

  • 2022MY GV70 (JK1) produced from 06/01/2021 – 01/19/2022
  • 2021-22MY GV80 (JX1) produced from 06/09/2021 – 12/03/2021
  • 2021-22MY G80 (RG3) produced from 06/01/2021 – 12/14/2021

 

Remedy Information:

This remedy is currently under development and additional information will be provided once it has been developed for release.

 

Recommended Alternative Transportation

A Courtesy Vehicle Program (CVP) vehicle or Service Valet should be provided to guests at the guest’s request and if the guest does not feel safe operating his/her vehicle until the remedy is available and completed.

  • Please note that the Service Valet is available to the original owner for 3/36 ONLY.
  • A CVP vehicle can be offered if vehicle is within or outside of 3/36.
  • A Service Valet or CVP may also be required based on any other additional work on the vehicle that may need to be addressed during the guest’s visit.

 

Warranty Information

Warranty information will be updated once remedy has been released by GMA.

 

Parts Information

Parts, if applicable, will be provided once a remedy has been released by GMA.

 

Guest Talk Tracks

  1. “If you experience any concern(s) related to the low-pressure fuel pump assembly not operating properly such as incurring rough idling or hesitation of the engine or the Malfunction Indicator Lamp (MIL) turned on, please have your vehicle towed to the nearest Genesis retailer and do not attempt to drive the vehicle until a remedy has been applied.

 

  1. “During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall without an available remedy. The recall states that low pressure fuel pump assembly’s impellers may interfere with the fuel pump housing, causing the fuel pump to shut down.  A shutdown of the fuel pump leads to the increased risk of a crash. Once a remedy is available, Genesis will notify you via First Class mail advising you to bring your vehicle to a Genesis retailer to have it applied at no cost to you.”   

 

Guest FAQ:

Q1: What is the issue?

A1: The low-pressure fuel pump assemblies in the subject vehicles may contain impellers that do not meet current material characteristic specifications, potentially leading to deformation under certain environmental conditions, such as high ambient temperature. Deformation of the impeller could cause the impeller to interfere with the fuel pump housing, resulting in a mechanical resistance that could lead to a shutdown of the fuel pump.

 

Q2: What are the affected vehicles?

A2: Affected vehicle models include the following:

  • 2022MY GV70 (JK1) produced from 06/01/2021 – 01/19/2022
  • 2021-22MY GV80 (JX1) produced from 06/09/2021 – 12/03/2021
  • 2021-22MY G80 (RG3) produced from 06/01/2021 – 12/14/2021

 

Q3: What is the safety concern?

A3:  A shutdown of the fuel pump could restrict fuel flow to the engine, resulting in a sudden reduction or loss of motive power, increasing the risk of a crash.

 

Q4: Have there been any accidents or injuries?

A4: As of the date of the filing to NHTSA (09/11/2023), there are no confirmed crashes, fires, or injuries related to this condition.

 

Q5: Will a Stop Sale be issued?

A5:  No, a “stop sale” is not planned as the affected vehicles are no longer in production.

 

Q6: What will be done during the recall service at the retailer?

A6: Once an official remedy is available from GMA, all owners of the subject vehicles will be notified by First Class mail with instructions to bring their vehicles to a Genesis retailer to have the remedy completed at no cost, regardless of whether the affected vehicles are still covered under Genesis’s New Vehicle Limited Warranty. Additionally, Genesis will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022.

 

Q7: When will owners be notified?

A7: Owners will be notified via First Class Mail in early November 2023.

 


RECALL 016G ATTACHMENT A
CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION

September – December 2022
❖ On September 2, 2022, HMA received a warranty claim indicating a stall/hesitation condition involving a model year 2022 Genesis GV70 vehicle. NASO’s Data Analysis team began monitoring the U.S. market for similar incidents beginning October 13, 2022.

❖ On November 4, 2022, a warranty part returns request was initiated to support analysis into suspected causes. After confirmation of similar incidents in the U.S. market, DA decided to escalate the investigation to the Data Review Committee on November 7, 2022, for further evaluation.

❖ On December 19, 2022, the DRC confirmed DA’s findings and decided to escalate the investigation to the Technical Review Committee for study into root cause and potential field action. NASO’s TRC began review of U.S. market field data and continued the collection of warranty part returns for analysis.

January – May 2023
❖ NASO’s TRC began review of U.S. market field data and continued the collection of warranty part returns for analysis. By May 2023, five (5) fuel pumps were recovered from incident vehicles and forwarded to HMC for evaluation and testing. During this time, NASO regularly reported its findings to the NHTSA’s Office of Defects Investigation during its monthly review of Hyundai’s top safety investigations from January through May 2023.

June – August 2023
❖ On June 26, 2023, HMC informed NASO that it had successfully replicated the condition affecting drivability on three (3) of the five fuel pumps received. According to HMC, dimensional tolerance study through CT scans revealed potential interference between the impeller and its housing causing impeller impediment. HMC confirmed its findings with the supplier and learned of a suspect production lot of fuel pump assemblies that were produced with insufficient impeller material potentially affecting vehicles produced from June 2021 through December 2021.

❖ During this time, NASO updated ODI on the status of its investigation during its monthly safety reviews in June, July, and August 2023.

❖ Based on HMC’s findings and an increase in reports received during the latter months of this time period, on September 1, 2023, NASO convened its North America Safety Decision Authority and decided to conduct a safety recall of all affected vehicles in the U.S. and Canadian markets.

❖ As of the date of this filing, Hyundai is aware of 879 unique incidents received from July 1, 2021 through August 22, 2023 related to the subject defect condition in the U.S. Additionally, there are no confirmed crashes, fires, or injuries related to this condition.

 


5 Affected Products

Vehicles

MAKE MODEL YEAR
GENESIS G80 2021-2022
GENESIS GV70 2022
GENESIS GV80 2021-2022

 


5 Associated Documents

Defect Notice 573 Report

RCLRPT-23V630-8360.PDF 215.189KB

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ATTACHMENT A- Chronology

RMISC-23V630-0046.pdf 105.513KB

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Manufacturer Notices(to Dealers,etc

)RCMN-23V630-1620.pdf 166.208KB

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Recall Acknowledgement

RCAK-23V630-9533.pdf 645.2KB

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Recall 573 Report – September 14, 2023R

CLRPT-23V630-7997.PDF 215.32KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V630&docType=RCL

 


 

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Last update on 2024-03-27 / Affiliate links / Images from Amazon Product Advertising API

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