eptember 22, 2023 NHTSA CAMPAIGN NUMBER: 23V651000
ABS Unit May Cause Engine Compartment Fire
An engine compartment fire while parked or driving can increase the risk of injury.
NHTSA Campaign Number: 23V651
Manufacturer Hyundai Motor America
Components SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 1,642,551
Summary
Hyundai Motor America (Hyundai) is recalling certain 2011-2015 Elantra, Genesis Coupe, Sonata Hybrid, 2012-2015 Accent, Azera, Veloster, 2013-2015 Elantra Coupe, Santa Fe, 2014-2015 Equus, 2010-2012 Veracruz, 2010-2013 Tucson, 2015 Tucson Fuel Cell, and 2013 Santa Fe Sport vehicles. The Anti-Lock Brake System (ABS) module may leak brake fluid internally and cause an electrical short, which can result in an engine compartment fire while parked or driving.
Remedy
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the ABS fuse, free of charge. Owner notification letters are expected to be mailed November 21, 2023. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 251.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Hyundai has a Recall
Recall Description
The subject vehicles are equipped with Anti-Lock Brake System (“ABS”) modules that could leak brake fluid internally and cause an electrical short over time. An electrical short could result in significant overcurrent in the ABS module increasing the risk of an engine compartment fire while parked or driving. An electrical short could result in significant overcurrent in the ABS module increasing the risk of an engine compartment fire while parked or driving.
Applicable Vehicles (Certain)
- 2012-15MY Accent (RB) produced from 03/05/2011 – 10/31/2014
- 2012-15MY Azera (HG) produced from 11/29/2011 – 10/31/2014
- 2011-15MY Elantra (MD/UD) produced from 10/29/2010 – 11/13/2014
- 2013-15MY Elantra Coupe (JK) produced from 03/16/2012 – 10/30/2014
- 2014-15MY Equus (VI) produced from 04/12/2013 – 10/29/2014
- 2011-15MY Genesis Coupe (BK) produced from 09/01/2010 – 10/31/2014
- 2013-15MY Santa Fe (NC) produced from 10/17/2012 – 10/31/2014
- 2013MY Santa Fe Sport (AN) produced from 07/12/2012 – 06/15/2013
- 2011-15MY Sonata Hybrid (YF HEV) produced from 12/02/2010 – 10/31/2014
- 2010-13MY Tucson (LM) produced from 12/08/2009 – 08/19/2013
- 2015MY Tucson Fuel Cell (LMFC) produced from 04/28/2014 – 10/23/2014
- 2012-15MY Veloster (FS) produced from 07/02/2011 – 10/31/2014
- 2010-12MY Veracruz (EN) produced from 12/24/2009 – 08/09/2012
IMPORTANT NOTICE: Owners can continue driving these vehicles, however, Hyundai recommends owners to park their vehicles outside and away from structures until the recall remedy is completed.
Remedy Information
This remedy is currently under development and additional information will be provided once it has been developed for release by HMA.
Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers who do not feel safe operating their vehicle until a remedy is available. In addition, a SRC may be required based on any other additional work on the vehicle that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a 3rd Party Rental or Rideshare may be provided.
Customer FAQ
Q1: What is the issue?
A1: The subject vehicles are equipped with Anti-Lock Brake System (“ABS”) modules that could leak brake fluid internally and cause an electrical short over time. An electrical short could result in significant overcurrent in the ABS module increasing the risk of an engine compartment fire while parked or driving.
Q2: What are the affected vehicles?
A2: Affected vehicles include the following models/model years:
- Certain 2012-15MY Accent (RB) produced from 03/05/2011 – 10/31/2014
- 2012-15MY Azera (HG) produced from 11/29/2011 – 10/31/2014
- 2011-15MY Elantra (MD/UD) produced from 10/29/2010 – 11/13/2014
- 2013-15MY Elantra Coupe (JK) produced from 03/16/2012 – 10/30/2014
- 2014-15MY Equus (VI) produced from 04/12/2013 – 10/29/2014
- 2011-15MY Genesis Coupe (BK) produced from 09/01/2010 – 10/31/2014
- 2013-15MY Santa Fe (NC) produced from 10/17/2012 – 10/31/2014
- 2013MY Santa Fe Sport (AN) produced from 07/12/2012 – 06/15/2013
- 2011-15MY Sonata Hybrid (YF HEV) produced from 12/02/2010 – 10/31/2014
- 2010-13MY Tucson (LM) produced from 12/08/2009 – 08/19/2013
- 2015MY Tucson Fuel Cell (LMFC) produced from 04/28/2014 – 10/23/2014
- 2012-15MY Veloster (FS) produced from 07/02/2011 – 10/31/2014
- 2010-12MY Veracruz (EN) produced from 12/24/2009 – 08/09/2012
Q3: What is the safety concern?
A3: An electrical short could result in significant overcurrent in the ABS module increasing the risk of an engine compartment fire while parked or driving.
Q4: Have there been any accidents or injuries?
A4: As of the filing to NHTSA on 09/22/2023, there are no crashes, injuries, or fatalities attributable to this condition. As of 09/22/23, twenty-one (21) related vehicle fires and twenty-two (22) thermal incidents (i.e. smoking, burning, melting, etc) have occurred in the U.S. and two (2) thermal incidents have occurred in Canada.
Q5: Will a Dealer Stop Sale be issued?
A5: No, as the involved vehicles are no longer in production or offered for retail sale.
Q6: What will be done during the recall service at the dealer?
A6: Once an official remedy is available from HMA, all owners of the subject vehicles will be notified by First Class mail with instructions to bring their vehicles to a Hyundai dealer to have the remedy completed at no cost, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022.
Owners can continue driving these vehicles, however, Hyundai recommends owners to park their vehicles outside and away from structures until the recall remedy is completed.
Q7: When will owners be notified?
A7: Owners of the subject vehicles will be notified via First Class mail in late November 2023.
RECALL 251 ATTACHMENT A
CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION
❖ June 2019 – July 2020
On June 5, 2019, HMA received a report of an overheated ABS module in a Hyundai Elantra vehicle located in the U.S. The ABS module was recovered and sent to HMC for analysis on July 12, 2019. HMA began monitoring market data for additional incidents.
On August 29, 2019, HMA received an overheated ABS module of a second overheated ABS module from a model year 2013 Hyundai Accent vehicle located in the U.S. The ABS module was sent to HMC for analysis on October 2, 2019.
HMA received HMC’s parts analysis findings involving the ABS modules from the Elantra and Accent incident vehicles on November 19, 2019, and January 17, 2020, respectively. Both modules were damaged beyond an ability to determine a heat source and possible root cause. HMA continued monitoring market data for additional incidents. No new reports were received from January 2020 through June 2020.
On July 30, 2020, HMA’s NASO received information regarding a new legal matter involving a model year 2015 Hyundai Elantra vehicle in the U.S. The ABS module was recovered and sent to HMC for analysis.
❖ August 2020 – November 2021
With three (3) confirmed incidents over a period of twelve months, NASO opened a formal case investigation (beginning with Elantra vehicles) on August 7, 2020, and initiated full recovery of ABS modules with thermal damage from all vehicles equipped with similar ABS modules in the U.S. market.
On December 4, 2020, NASO received information regarding a new legal matter involving 2013 Elantra vehicle. The ABS module was recovered and sent to HMC for analysis.
On February 8, 2021, NASO received HMC’s findings regarding the July 2020 incident ABS module. According to HMC, evidence of an internal brake fluid leak was found, and additional testing was necessary to confirm possible leak sources in the ABS module componentry.
On April 13, 2021, NASO received a new report involving model year 2013 Hyundai Accent vehicle in Hawaii. Shortly after, on April 26, 2021, NASO received information regarding a new legal matter involving a model year 2013 Hyundai Santa Fe Sport vehicle in the U.S. Both ABS modules involved were recovered for analysis by HMC.
On June 17, 2021, NASO received HMC’s findings regarding the ABS module recovered from the Hyundai Accent incident vehicle from December 2020 and the Hyundai Elantra incident vehicle from July 2020. According to HMC, evidence of an internal brake fluid leak was found in one of the ABS modules; however, a source or probable cause could not be determined in both modules.
On September 9, 2021, NASO shipped three (3) ABS modules received as general warranty part returns to support ongoing parts analysis by HMC.
On September 23, 2021, NASO received information regarding a new legal matter involving a model year 2015 Hyundai Elantra. The ABS module was recovered for analysis by HMC.
On October 22, 2021, NASO received information regarding a new legal matter involving a model year 2013 Hyundai Santa Fe vehicle in the U.S. Shortly after, on October 27, 2021, NASO received information regarding a new legal matter involving an additional model year 2013 Hyundai Elantra vehicle in the U.S. As an alternate means of investigating potential root causes, NASO arranged for recovery of the full incident vehicle for in-depth evaluation by Exponent, a third-party engineering analysis firm.
❖ December 2021 – September 2022
On December 2, 2021, Exponent presented its findings to HMA. According to Exponent, the overheat condition was potentially triggered by an internal brake fluid leak from the ABS module hydraulic circuit. Additional incident and exemplar parts were requested for further confirmation.
From January to September 2022, NASO continued recovering incident and exemplar ABS modules for ongoing analysis by HMC and Exponent. On May 19, 2022, Exponent provided an update indicating new findings regarding an ABS module received from a 2014 Hyundai Elantra incident vehicle. Exponent confirmed the presence of brake fluid on both sides of the O-rings for the ABS module motor shaft. Exponent also noted that the incident O-rings exhibited less hardness compared to the ones found in exemplar parts. Part recovery efforts continued for additional samples to be analyzed by Exponent from June to September 2022.
In August 2022, Exponent performed a review of two exemplar Elantra vehicles intended to confirm possible signs of slow-developing internal leaks in the ABS modules. Exponent reported its findings to NASO on September 16, 2022, confirming the presence of brake fluid on the ABS module controller PCB, possibly through the motor shaft O-ring as previously observed. Exponent requested additional exemplar part samples for further confirmation.
❖ October 2022 – December 2022
From October to December 2022, HMA continued providing incident and exemplar ABS modules for Exponent analysis. On December 2, 2022, Exponent presented their findings regarding ABS modules recovered from two (2) recent incident vehicles. According to Exponent, brake fluid contamination was present on the PCBs of both ABS modules. Additionally, both O-rings were found contaminated with surface debris with one O-ring also displaying signs of deformation as a result. Exponent later confirmed that the motor shaft seals may be gradually losing hardness in a subsequent update provided on December 21, 2022. Exponent requested additional test samples for further testing.
❖ January 2023 – September 2023
From January to September 2023, HMA continued providing incident and exemplar ABS modules for Exponent analysis. During this period, Exponent focused testing on the motor shaft O-ring material durability. In an update provided on May 9, 2023, Exponent reported that foreign contaminants were present in residual brake fluid found inside certain analyzed ABS modules. In an update provided on July 7, 2023, Exponent found the O-rings used in the subject ABS modules consisted of varying rubber material formulations determined through thermogravimetric (“TGA”) analysis. In an update provided on September 6, 2023, Exponent confirmed that certain material formulations used in the O-ring rubber could lose hardness over time. Additionally, the material could be affected by foreign contaminants in the brake fluid, potentially impacting sealing performance. Based on this information, HMC conducted a review of supplier manufacturing records and confirmed a material formulation change to one with increased hardness implemented by the supplier in September 2014 and February 2015 at the Korea and U.S. plants, respectively.
Based on these findings, HMA’s NASO convened its North America Safety Decision Authority on September 15, 2023 and decided to conduct a safety recall of affected vehicles in the U.S. market.
❖ There are no crashes, injuries, or fatalities attributable to this condition. To date, twenty-one (21) related vehicle fires and twenty-two (22) thermal incidents (i.e. smoking, burning, melting, etc) have occurred in the U.S. based on reports received from June 15, 2017 through June 1, 2023.
44 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| HYUNDAI | ACCENT | 2012-2015 |
| HYUNDAI | AZERA | 2012-2015 |
| HYUNDAI | ELANTRA | 2011-2015 |
| HYUNDAI | ELANTRA COUPE | 2013-2015 |
| HYUNDAI | EQUUS | 2014-2015 |
| HYUNDAI | GENESIS COUPE | 2011-2015 |
| HYUNDAI | SANTA FE | 2013-2015 |
| HYUNDAI | SANTA FE SPORT | 2013 |
| HYUNDAI | SONATA HYBRID | 2011-2015 |
| HYUNDAI | TUCSON | 2010-2013 |
| HYUNDAI | TUCSON FUEL CELL | 2015 |
| HYUNDAI | VELOSTER | 2012-2015 |
| HYUNDAI | VERACRUZ | 2010-2012 |
4 Associated Documents
Defect Notice 573 Report
RCLRPT-23V651-6950.PDF 219.886KB
Recall Acknowledgement
RCAK-23V651-3906.pdf 677.189KB
Chronology of Events
RMISC-23V651-5851.pdf 122.954KB
Manufacturer Notices(to Dealers,etc) – 9/29/2023
RCMN-23V651-4592.pdf 260.466KB
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SEOCONTENT-START
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-651 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : SEP 22, 2023 NHTSA Recall No. : 23V-651 Manufacturer Recall No. : 251 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 1,642,551 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2012-2015 Hyundai Accent Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The subject vehicles include 240,589 model year 2012-2015 Hyundai Accent vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : MAR 05, 2011 – OCT 31, 2014 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2012-2015 Hyundai Azera Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The subject vehicles include 29,232 model year 2012-2015 Hyundai Azera vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : NOV 29, 2011 – OCT 31, 2014 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-651 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2011-2015 Hyundai Elantra Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The subject vehicles include 777,145 model year 2011-2015 Hyundai Elantra vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) and Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market. Production Dates : OCT 29, 2010 – NOV 13, 2014 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2013-2015 Hyundai Elantra Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : The subject vehicles include 22,481 model year 2013-2015 Hyundai Elantra Coupe vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : MAR 16, 2012 – OCT 30, 2014 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2014-2015 Hyundai Equus Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The subject vehicles include 6,013 model year 2014-2015 Hyundai Equus vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : APR 12, 2013 – OCT 29, 2014 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2011-2015 Hyundai Genesis Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : The subject vehicles include 51,789 model year 2011-2015 Hyundai Genesis Coupe vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : SEP 01, 2010 – OCT 31, 2014 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-651 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2013-2015 Hyundai Santa Fe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The subject vehicles include 45,322 model year 2013-2015 Hyundai Santa Fe vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : OCT 17, 2012 – OCT 31, 2014 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2013-2013 Hyundai Santa Fe Sport Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The subject vehicles include 75,554 model year 2013 Hyundai Santa Fe Sport vehicles produced on the specified dates by Kia Motors Manufacturing Georgia (“KMMG”) for sale in the U.S. market. Production Dates : JUL 12, 2012 – JUN 15, 2013 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2010-2013 Hyundai Tucson Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The subject vehicles include 170,402 model year 2010-2013 Hyundai Tucson vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : DEC 08, 2009 – AUG 19, 2013 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2015-2015 Hyundai Tucson Fuel Cell Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : CNG/LPG Descriptive Information : The subject vehicles include 60 model year 2015 Hyundai Tucson Fuel Cell vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : APR 28, 2014 – OCT 23, 2014 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-651 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 11 : 2011-2015 Hyundai Sonata Hybrid Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : The subject vehicles include 83,213 model year 2011-2015 Hyundai Sonata HEV (Hybrid)vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : DEC 02, 2010 – OCT 31, 2014 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2012-2015 Hyundai Veloster Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : GAS Descriptive Information : The subject vehicles include 116,911 model year 2012-2015 Hyundai Veloster vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : JUL 02, 2011 – OCT 31, 2014 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2010-2012 Hyundai Veracruz Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The subject vehicles include 23,840 model year 2010-2012 Hyundai Veracruz vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : DEC 24, 2009 – AUG 09, 2012 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles are equipped with Anti-Lock Brake System (“ABS”) modules that could leak brake fluid internally and cause an electrical short over time. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An electrical short could result in significant overcurrent in the ABS module increasing the risk of an engine compartment fire while parked or driving. Description of the Cause : Certain ABS motor shaft O-ring material formulations may be susceptible to physical changes over time due to varying factors, including vehicle ABS Part 573 Safety Recall Report 23V-651 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 specifications and/or the presence of foreign contaminants in the brake fluid, such as moisture, dirt, and dissolved metals, which could affect sealing strength and result in brake fluid leaking onto the ABS controller PCB. Identification of Any Warning that can Occur : 1. Smoke from the engine compartment. 2. Burning/melting odor. 3. Illumination of the MIL and/or ABS light. Involved Components : Component Name 1 : ABS Assembly Component Description : ABS module Component Part Number : 58900-***** Supplier Identification : Component Manufacturer Name : Mando Address : 32, Hamanho-gil, Poseung-eup Foreign States Country : Korea, Republic of Chronology : Please see Attachment A Part 573 Safety Recall Report 23V-651 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners can continue driving these vehicles; however, Hyundai recommends parking their vehicles outside and away from structures until the recall remedy is completed. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for replacement of the ABS fuse. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The remedy fuse is rated at a lower amperage to effectively limit the operating current of the ABS module. Identify How/When Recall Condition was Corrected in Production : The ABS motor shaft O-ring material formulation was changed by the supplier in September 2014 and February 2015 at the Korea and U.S. plants, respectively. Recall Schedule : Description of Recall Schedule : Dealers and owners will be notified by the specified dates. Planned Dealer Notification Date : NOV 21, 2023 – NOV 21, 2023 Planned Owner Notification Date : NOV 21, 2023 – NOV 21, 2023 * NR – Not Reported
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1 Safety Recall 251: ABS Module Overheat – Dealer Best Practice September 26th, 2023 Updates to this Document Date • Remedy Not Available 09/26/2023 Recall Description The subject vehicles are equipped with Anti-Lock Brake System (“ABS”) modules that could leak brake fluid internally and cause an electrical short over time. An electrical short could result in significant overcurrent in the ABS module increasing the risk of an engine compartment fire while parked or driving. An electrical short could result in significant overcurrent in the ABS module increasing the risk of an engine compartment fire while parked or driving. Applicable Vehicles (Certain) • 2012-15MY Accent (RB) produced from 03/05/2011 – 10/31/2014 • 2012-15MY Azera (HG) produced from 11/29/2011 – 10/31/2014 • 2011-15MY Elantra (MD/UD) produced from 10/29/2010 – 11/13/2014 • 2013-15MY Elantra Coupe (JK) produced from 03/16/2012 – 10/30/2014 • 2014-15MY Equus (VI) produced from 04/12/2013 – 10/29/2014 • 2011-15MY Genesis Coupe (BK) produced from 09/01/2010 – 10/31/2014 • 2013-15MY Santa Fe (NC) produced from 10/17/2012 – 10/31/2014 • 2013MY Santa Fe Sport (AN) produced from 07/12/2012 – 06/15/2013 • 2011-15MY Sonata Hybrid (YF HEV) produced from 12/02/2010 – 10/31/2014 • 2010-13MY Tucson (LM) produced from 12/08/2009 – 08/19/2013 • 2015MY Tucson Fuel Cell (LMFC) produced from 04/28/2014 – 10/23/2014 • 2012-15MY Veloster (FS) produced from 07/02/2011 – 10/31/2014 • 2010-12MY Veracruz (EN) produced from 12/24/2009 – 08/09/2012 Remedy Information This remedy is currently under development and additional information will be provided once it has been developed for release by HMA. Recommended Alternative Transportation A Service Rental Vehicle (SRC) should be provided to customers who do not feel safe operating their vehicle until a remedy is available. In addition, a SRC may be required based on any other additional work on the vehicle that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a 3rd Party Rental or Rideshare may be provided. Warranty Information Warranty information will be updated once remedy has been released by HMA. Parts Information Parts, if applicable, will be provided once a remedy has been released by HMA. IMPORTANT NOTICE: Owners can continue driving these vehicles, however, Hyundai recommends owners to park their vehicles outside and away from structures until the recall remedy is completed. Additional Training & Resources Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by HMA. Sample Customer Talk Tracks 1. “If you experience any concern(s) related to the performance of your vehicle, such as illumination of the malfunction indicator lamp and/or ABS (Anti-Lock Brake System) light, please have your vehicle towed to the nearest Hyundai dealer and do not attempt to drive the vehicle until a remedy has been applied.” 2. “During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall without an available remedy. The recall states that it is a condition relating to the anti-lock brake system (ABS) that could leak brake fluid. This condition could create an electrical short, increasing the risk of an engine compartment fire. Once a remedy is available, Hyundai will notify you via First Class mail advising you to bring your vehicle to a Hyundai dealer to have it applied at no cost to you.” Best Practice Checklist Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership if remedy/repair(s) are available. Reception: Did you offer the customer Alternative Transportation? □ Yes □ No – Customer should be offered if they feel unsafe in the operation of their vehicle prior to the release of the official remedy. Customer FAQ Q1: What is the issue? A1: The subject vehicles are equipped with Anti-Lock Brake System (“ABS”) modules that could leak brake fluid internally and cause an electrical short over time. An electrical short could result in significant overcurrent in the ABS module increasing the risk of an engine compartment fire while parked or driving. Q2: What are the affected vehicles? A2: Affected vehicles include the following models/model years: • Certain 2012-15MY Accent (RB) produced from 03/05/2011 – 10/31/2014 • 2012-15MY Azera (HG) produced from 11/29/2011 – 10/31/2014 • 2011-15MY Elantra (MD/UD) produced from 10/29/2010 – 11/13/2014 • 2013-15MY Elantra Coupe (JK) produced from 03/16/2012 – 10/30/2014 • 2014-15MY Equus (VI) produced from 04/12/2013 – 10/29/2014 • 2011-15MY Genesis Coupe (BK) produced from 09/01/2010 – 10/31/2014 • 2013-15MY Santa Fe (NC) produced from 10/17/2012 – 10/31/2014 • 2013MY Santa Fe Sport (AN) produced from 07/12/2012 – 06/15/2013 • 2011-15MY Sonata Hybrid (YF HEV) produced from 12/02/2010 – 10/31/2014 • 2010-13MY Tucson (LM) produced from 12/08/2009 – 08/19/2013 • 2015MY Tucson Fuel Cell (LMFC) produced from 04/28/2014 – 10/23/2014 • 2012-15MY Veloster (FS) produced from 07/02/2011 – 10/31/2014 • 2010-12MY Veracruz (EN) produced from 12/24/2009 – 08/09/2012 Q3: What is the safety concern? 2 A3: An electrical short could result in significant overcurrent in the ABS module increasing the risk of an engine compartment fire while parked or driving. Q4: Have there been any accidents or injuries? A4: As of the filing to NHTSA on 09/22/2023, there are no crashes, injuries, or fatalities attributable to this condition. As of 09/22/23, twenty-one (21) related vehicle fires and twenty-two (22) thermal incidents (i.e. smoking, burning, melting, etc) have occurred in the U.S. and two (2) thermal incidents have occurred in Canada. Q5: Will a Dealer Stop Sale be issued? A5: No, as the involved vehicles are no longer in production or offered for retail sale. Q6: What will be done during the recall service at the dealer? A6: Once an official remedy is available from HMA, all owners of the subject vehicles will be notified by First Class mail with instructions to bring their vehicles to a Hyundai dealer to have the remedy completed at no cost, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. Owners can continue driving these vehicles, however, Hyundai recommends owners to park their vehicles outside and away from structures until the recall remedy is completed. Q7: When will owners be notified? A7: Owners of the subject vehicles will be notified via First Class mail in late November 2023. Contact Reference Please see the list on the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. 3 Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELPREP Line Warranty Prior Approval (PA)Center Xtime Technical Support [email protected] 1-800-545-4515 1‐800‐325‐6604 1‐877‐446‐2922 [email protected] [email protected] 1‐866‐984‐6355 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling: • Appointment / ShopCapacity Management / Campaign Integration / OperationCodes AutoLoop Technical Support [email protected] 1-877-850-2010 Assistance with Car Care Scheduling: • Appointment / ShopCapacity Management / Campaign Integration / OperationCodes CDK Technical Support Customer Support HyundaiCustomer Care Center (Recall/Campaign Questions) HyundaiRecall /Campaign Website Hyundai Customer Care Center(GeneralQuestions) HyundaiRoadside Assistance https://serviceconnect.support.cdk.com/ Contact Information 1‐855‐671‐3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Assistance with Car Care Scheduling: • Appointment / ShopCapacity Management / Campaign Integration / OperationCodes Description Customer questions or concerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related HyundaiRoadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) -Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling Car Care Scheduling(Xtime) -Recall Appointment Notification 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAILFIELD” Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC)Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall www.safercar.gov 4 5 Appendix History Date • Remedy Not Available 09/26/2023
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