Recall 250 – Rear Seat Belts May Not Operate – 2024 Hyundai Kona

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-650 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : SEP 22, 2023 NHTSA Recall No. : 23V-650 Manufacturer Recall No. : 250 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 2,354 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2024-2024 Hyundai Kona Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The subject population includes approximately 2,354 model year 2024 Hyundai Kona vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : JUN 19, 2023 – SEP 02, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The rear lefthand and righthand seat belt assemblies in the subject vehicles may have undergone improper pin installation, potentially inhibiting extension of the seat belt webbing. An inability to fasten the seat belt in an occupied seat poses a failure to comply with Federal Motor Vehicle Safety Standard (“FMVSS”) number 208, “Occupant Crash Protection,” and FMVSS number 209, “Seat Belt Assemblies,” increasing the risk of injury in a crash. FMVSS 1 : 208 – Occupant crash protection FMVSS 2 : 209 – Seat belt assemblies Description of the Safety Risk : An inability to fasten the seat belt in an occupied seat could increase the risk of injury to occupant(s) during a crash. Description of the Cause : The pin used to fasten the retainer cover to the seatbelt retractor might not have been installed properly by the supplier. Identification of Any Warning that can Occur : Noise when extending the seat belt webbing. Part 573 Safety Recall Report 23V-650 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : S/BELT ASSY-2ND Component Description : Rear Seatbelt Assembly Component Part Number : 89870-BE200, 89880-BE200 Supplier Identification : Component Manufacturer Name : Joyson Safety Systems Korea Address : 22, Jangangongdan 6-gil, Jangan-myeon Hwaseong-si Gyeonggi-do Foreign States Country : Korea, Republic of Chronology : On August 24, 2023, HMA’s port quality team issued a Quality Information Report (“QIR”) indicating a seatbelt assembly on a model year 2024 Hyundai Kona vehicle that partially separated resulting in an inability to extend/retract the seat belt webbing. HMA’s Data Review Committee (“DRC”) and Technical Review Committee (“TRC”) conducted assessments of frequency and risk regarding the potential defect condition from August 30, 2023 through September 15, 2023. Additionally, vehicle/component inventory audits performed by HMC and the supplier found thirty-one (31) additional defective retractors for use in model year 2024 Hyundai Kona vehicles. On September 15, 2023, NASO quickly convened its North America Safety Decision Authority to review its investigation findings and determined that the inability to properly use the rear seat belts poses a failure to comply with the requirements set forth in FMVSS No. 208, “Occupant Class Protection,” and No. 209 “Seat Belt Assemblies.” Based on this review, NASO decided to conduct a noncompliance recall of all affected vehicles in the U.S. Part 573 Safety Recall Report 23V-650 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for inspection of the seat belt retractor and replacement, if necessary. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The remedy seat belt retractor contains properly installed fastening pins for the retainer cover. Identify How/When Recall Condition was Corrected in Production : The supplier changed the equipment used to fasten the retainer cover pins to an automated machine. Recall Schedule : Description of Recall Schedule : Dealers and owners will be notified by the specified dates. Planned Dealer Notification Date : NOV 21, 2023 – NOV 21, 2023 Planned Owner Notification Date : NOV 21, 2023 – NOV 21, 2023 * NR – Not Reported

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Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair Technical Service Bulletin GROUP NUMBER RECALL 23-01-081H DATE MODEL(S) SEPTEMBER 2023 KONA (SX2) SUBJECT: REAR SEAT BELT RETRACTOR RETAINER FASTENER PIN INSPECTION AND REPLACEMENT (RECALL 250) Description: The rear lefthand and righthand seat belt assemblies in the subject vehicles may have undergone improper pin installation, potentially inhibiting extension of the seat belt webbing. An inability to fasten the seat belt in an occupied seat poses a failure to comply with Federal Motor Vehicle Safety Standard (“FMVSS”) number 208, “Occupant Crash Protection,” and FMVSS number 209, “Seat Belt Assemblies,” increasing the risk of injury in a crash. This bulletin provides the service procedure to inspect the retainer fastener pins and replace the rear seat belt assembly if necessary. Applicable Vehicles (Certain): • 2024MY Kona (SX2) vehicles produced between 6/19/2023 – 9/02/2023. Vehicle repairs related to safety recalls are critically important and must be performed properly in accordance with TSB procedures. Review this bulletin in its entirety prior to beginning any repair work. As required by federal law, dealers must not deliver new vehicles for sale o r for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any main tenance or repair. Access the “Vehicle Information” screen via WEBDCS to identify open recalls.  IMPORTANT REAR SEAT BELT RETRACTOR RETAINER FASTENER PIN INSPECTION AND REPLACEMENT (RECALL 250) TSB #: 23-01-081H Page 2 of 12 SUBJECT: SUBJECT: Parts Information: Part Name Figure Part Number Remarks REAR SEAT BELT 89870BE-200NNB (LH) – 1EA – LH 89880BE-200NNB (RH) – 1EA – RH REAR SEAT BUSH 89396-BE000 – 2EA – Replace only if needed, per step 16 on page 10. SST Information: Tool Name Part Number Figure Remarks Borescope G0DKDNN039 This is an essential tool that has already been shipped to dealers. If dealer has broken or missing components or need a replacement borescope, please contact GITA America at (888) – 437-0308. Warranty Information: Model Op. Code Operation Op. Time Nature Code Cause Code Kona (SX2) 31D114R0 REAR SEAT BELT RETRACTOR RETAINER FASTENER PIN CHECK 0.4 M/H I92 ZZ7 31D114R1 REAR SEAT BELT RETRACTOR RETAINER FASTENER PIN CHECK AND LH REAR SEAT BELT REPLACEMENT 0.7 M/H 31D114R2 REAR SEAT BELT RETRACTOR RETAINER FASTENER PIN CHECK AND RH REAR SEAT BELT REPLACEMENT 0.7 M/H 31D114R3 REAR SEAT BELT RETRACTOR RETAINER FASTENER PIN CHECK AND LH/RH REAR SEAT BELT REPLACEMENT 1.1 M/H NOTE 1: Submit Claim on Claim Entry Screen as “Campaign” type. REAR SEAT BELT RETRACTOR RETAINER FASTENER PIN INSPECTION AND REPLACEMENT (RECALL 250) TSB #: 23-01-081H Page 3 of 12 SUBJECT: SUBJECT: NOTE 2: If a part is found in need of replacement while performing this recall and the affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the work. NOTE 3: This TSB includes Repair validation photos. Op times include VIN, Mileage, and Repair validation photos as outlined in the Digital Documentation Policy. NOTE 4: The incident parts are subject to callback through the normal Warranty Technical Center (WTC) parts return process. Claim is subject to debit if the part is not returned. SERVICE PROCEDURE: I. REAR SEAT BELT RETRACTOR RETAINER FASTENER PIN INSPECTION 1. Connect the VCI-II into the vehicle’s DLC connector under the driver side instrument panel and connect to the VCI-II on STUI to take pictures using the borescope (A). Before starting the procedure, make certain that the battery of the Tablet and the borescope are sufficiently charged. P/N: G0DKDNN039 This TSB includes Repair validation This TSB includes Repair validation photos. Refer to the latest Warranty Digital Documentation photos. Refer to the latest Warranty Digital Documentation Policy for requirements.Policy for requirements. STUI STUI Review the “STUI Borescope Guide” on Review the “STUI Borescope Guide” on hyundaitechinfo.com for connection hyundaitechinfo.com for connection instructions. instructions. Diagnostic Tools > GDS and STUI Tips Diagnostic Tools > GDS and STUI Tips > No. 687 STUI Borescope Guide> No. 687 STUI Borescope Guide InformationInformation ii A A For technical assistance or replacement For technical assistance or replacement parts, contact GIT America at (888) 437parts, contact GIT America at (888) 437–03080308.. InformationInformation ii REAR SEAT BELT RETRACTOR RETAINER FASTENER PIN INSPECTION AND REPLACEMENT (RECALL 250) TSB #: 23-01-081H Page 4 of 12 SUBJECT: SUBJECT: 2. Remove the center covering shelf (B). 3. Remove the luggage covering mat and luggage board (C) and the rear transverse trim (D). 4. Fold the LH/RH rear seat as shown on the right (E). B B C C D D Wear gloves to prevent injuries Wear gloves to prevent injuries to to hands.hands. Be careful not to damage the parts when Be careful not to damage the parts when using a trim remover.using a trim remover. Be careful not to bend or scratch the Be careful not to bend or scratch the panels.panels. NOTICE NOTICE E E REAR SEAT BELT RETRACTOR RETAINER FASTENER PIN INSPECTION AND REPLACEMENT (RECALL 250) TSB #: 23-01-081H Page 5 of 12 SUBJECT: SUBJECT: 5. Remove the LH luggage side trim fixing screws (F). 6. Remove the RH luggage side trim fixing screws (G). 7. Open the LH luggage side trim as shown in the picture on the right to check the mounting of the retainer fastener pin (H) with the borescope camera. F G H Replace damaged clip(s) with new one(s). NOTICE Attach the 90 degree camera lens on the borescope for best view of the fastener pins. There were two camera lenses (a straight and a 90 degree lens) included in the initial borescope kit to dealers. i Information REAR SEAT BELT RETRACTOR RETAINER FASTENER PIN INSPECTION AND REPLACEMENT (RECALL 250) TSB #: 23-01-081H Page 6 of 12 SUBJECT: SUBJECT: 8. Using the borescope camera, check the LH rear seat retainer fastener pin (I) is mounted. I I Good No good Only Only one of the three retainer fastener one of the three retainer fastener pins pins need to be checked on each side tneed to be checked on each side to o determine determine if it’s if it’s good good oror no goodno good.. InformationInformation ii Take a Take a photophoto of the of the LH rear seat LH rear seat retainer faster pinretainer faster pin using using the the borescopeborescope and upload to STUI.and upload to STUI. STUI STUI View to the fastener pin is partially View to the fastener pin is partially obstructed by the seat beltobstructed by the seat belt webbingwebbing when fully retracted.when fully retracted. E Extendingxtending seat bseat belt out elt out will provide will provide better visibility to better visibility to the the fastener pin.fastener pin. InformationInformation ii REAR SEAT BELT RETRACTOR RETAINER FASTENER PIN INSPECTION AND REPLACEMENT (RECALL 250) TSB #: 23-01-081H Page 7 of 12 SUBJECT: SUBJECT: 9. If retainer fastener pins are installed, then reassemble in the reverse order to complete the procedure for the LH. If fastener pins are missing, follow procedure in Step II to replace the rear seat belt after inspection of RH seat belt fastener pins. 10. Open the RH luggage side trim as shown in the picture on the right and check the mounting of the retainer fastener pin (J) with borescope camera. 11. Check the installation of the RH rear seat retainer fastener pin (K) using the borescope camera. J J Replace damaged clip Replace damaged clip((ss)) with new with new oneone(s)(s).. NOTICE NOTICE K K Fastener pins Fastener pins areare facing facing the the exterior of exterior of the vehicle the vehicle so camera should so camera should point point towardstowards the interior trim.the interior trim. Use Use the 90 degree camerathe 90 degree camera lenslens on the on the borescopeborescope for best view of the fastener for best view of the fastener pins.pins. InformationInformation ii REAR SEAT BELT RETRACTOR RETAINER FASTENER PIN INSPECTION AND REPLACEMENT (RECALL 250) TSB #: 23-01-081H Page 8 of 12 SUBJECT: SUBJECT: 12. If retainer fastener pins are installed, then reassemble in the reverse order to complete the inspection procedure. Continue to Step II to replace the rear seat belt(s) if necessary. Take a Take a photophoto of the of the RRH rear seat H rear seat retainer faster pinretainer faster pin using using the the borescopeborescope and upload to STUI.and upload to STUI. STUI STUI Good No good REAR SEAT BELT RETRACTOR RETAINER FASTENER PIN INSPECTION AND REPLACEMENT (RECALL 250) TSB #: 23-01-081H Page 9 of 12 SUBJECT: SUBJECT: II. REAR SEAT BELT REPLACEMENT PROCEDURE This procedure shows replacement for the LH side. RH side is the same. 13. Disconnect the battery (-) terminal (A). Tightening Torque: 14. Remove the rear seat cushion assembly (B). Refer to Shop Manual: • Body (Interior / Exterior / Electrical) > Rear Seat > Rear Seat Cushion Cover Assembly 5.8 lb-ft ~ 7.2 kgf.m 0.8 ~ 1.0 N.m 7.8 ~ 9.8 B B Be careful not to damage Be careful not to damage, bend, or , bend, or scratchscratch the parts when using the parts when using trim trim remover.remover. NOTICE NOTICE A A REAR SEAT BELT RETRACTOR RETAINER FASTENER PIN INSPECTION AND REPLACEMENT (RECALL 250) TSB #: 23-01-081H Page 10 of 12 SUBJECT: SUBJECT: 15. Remove the bolt and remove the rear seat back assembly (C). Refer to Shop Manual: • Body (Interior / Exterior / Electrical) > Rear Seat > Rear Seat Back Cover Assembly Tightening Torque: 16. Remove the LH/RH rear seat to the side by lifting it in the direction of the right arrow on the picture (D). lb-ft 32.5~39.8 kgf.m 4.5 ~ 5.5 N.m 44.1~53.9 C C 1 1 2 2 1 1 D D 2 E E When removing When removing the the seat back seat back assembly,assembly, be careful not to damage the be careful not to damage the rear seat bush (E).rear seat bush (E). R Replace with eplace with a a new supplied new supplied rear seat rear seat bushbush if it is damaged during removal.if it is damaged during removal. CAUTIONCAUTION ! ! REAR SEAT BELT RETRACTOR RETAINER FASTENER PIN INSPECTION AND REPLACEMENT (RECALL 250) TSB #: 23-01-081H Page 11 of 12 SUBJECT: SUBJECT: 17. Remove the luggage side trim. Refer to Shop Manual: • Body (Interior / Exterior / Electrical) > Luggage Trim > Luggage Side Trim Remove the mounting bolt and remove the rear seat belt lower anchor (F). Tightening Torque: 18. Disconnect the rear seat belt retractor connector (G). 19. Loosen the mounting bolts and remove the rear seat belt retractor (H). lb-ft 32.5~39.8 kgf.m 4.5 ~ 5.5 N.m 44.1~53.9 F F G G H H REAR SEAT BELT RETRACTOR RETAINER FASTENER PIN INSPECTION AND REPLACEMENT (RECALL 250) TSB #: 23-01-081H Page 12 of 12 SUBJECT: SUBJECT: 20. Replace with supplied rear seat belt retractor. Tightening Torque: 21. Reinstall in reverse order of removal and repeat procedure for RH side if necessary. Reconnect battery (-) terminal and check functionality of the rear seat belt(s) to complete procedure. lb-ft 32.5~39.8 kgf.m 4.5 ~ 5.5 N.m 44.1~53.9 Usign STUI, t Usign STUI, take a ake a photophoto of the of the rear rear seat belt seat belt retractor retractor showingshowing the the fastener pinfastener pin with with the last 6 digits of the last 6 digits of the VIN and the date of repair on a the VIN and the date of repair on a piece of paper.piece of paper. U Upload pload the photo the photo to STUI.to STUI. STUI STUI

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1 Safety Recall 250: Rear Seat Belt Retractor Retainer Fastener Pin Inspection and Replacement – Dealer Best Practice September 28, 2023 Updates to this Document Date • Remedy Available – Technical Service Bulletin (TSB) 23-01-081H published 09/28/2023 Recall Description The rear lefthand and righthand seat belt assemblies in the subject vehicles may have undergone improper pin installation, potentially inhibiting extension of the seat belt webbing. An inability to fasten the seat belt in an occupied seat poses a failure to comply with Federal Motor Vehicle Safety Standard (“FMVSS”) number 208, “Occupant Crash Protection,” and FMVSS number 209, “Seat Belt Assemblies,” increasing the risk of injury in a crash. This bulletin provides the service procedure to inspect the retainer fastener pins and replace rear seat belt assemblies, if necessary. Applicable Vehicles (Certain) • 2024MY Kona (SX2) produced from 06/19/2023 – 09/02/2023 for sale in the U.S. Remedy Information The procedure provided in TSB 23-01-081H (or latest version) provides the recall’s service procedure to inspect the retainer fastener pins and replace the rear seat belt(s), if necessary. • Recommended Service Technician Training Level: Hyundai Certified (or higher) who has also reviewed the SST – Borescope Tool – Video (SVCDSSTBORESCOPEW23_1226). Other Notes/Recommendations: • Most vehicles are expected to pass the inspection without any replacement required. • If a vehicle does not pass the inspection for either side, it is recommended for dealer to park the vehicle away from the service bay to allow them to focus on other work on that bay. • Dealer should offer alternative transportation while parts are on their way for the seat belt assembly. Recommended Alternative Transportation A Service Rental Vehicle (SRC) should be provided to customers who do not feel safe operating their vehicle until the remedy is complete. In addition, a SRC may be required based on any other additional work on the vehicle that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a 3rd Party Rental or Rideshare may be provided. IMPORTANT: As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. Warranty Information • This recall campaign pays for the following scenarios: o 0.4 M/H for inspection of the retainer fastener pins on both sides o 0.7 M/H for inspection of the retainer fastener pins on both sides and replacement of the left or right-side seat belt assembly o 1.1 M/H for inspection of the retainer fastener pins on both sides and replacement of both seat belt assemblies • Photos: Please refer to TSB 23-01-081H (or latest version) for repair validation sample photo(s) and additional details regarding specific digital documentation requirements. Parts Information All Parts: 89870-BE200NNB (LH Seat Belt Assy.), 89880-BE200NNB (RH Seat Bel Assy.), 89396-BE000 (Seat Bush) • Before ordering any parts, please ensure inspection of vehicle is completed first. • On Critical Supply Parts (CSP) restriction: Dealer will require a valid recall 250 VIN to order the part(s). Due to a limited quantity of parts inventory, this will assure affected customer vehicles encompassed in the recall receive priority parts allocation. If the restriction is lifted, there will be a field communication sent. • As needed, dealers can order the part(s) from the facing PDC through the normal ordering process in WebDCS. • Refer to TSB 23-01-081H (or latest version) for the latest parts information. Special Service Tools Information • The integrated borescope kit (including the borescope) is G0DKDNN039. • Please review the “STUI Borescope Guide” on hyundaitechinfo.com for connection instructions. (Diagnostic tools > GDS and STUI Tips > No. 687 STUI Borescope Guide). • Please Note: This is an essential tool that was shipped to all dealers during Quarter 4 of 2022. • For any additonal orders of the borescope, kit components, questions, or product support for the Borescope, please contact GITA (Global Information Technology America): o E-mail: [email protected] o Phone: 1-888-437-0308 Part Name Figure Part Number BORESCOPE KIT G0DKDNN039 Sample Customer Talk Tracks 1. “If you experience any concern(s) related to the performance of your rear seat belts, such an abnormal noise when extending the seat belt webbing or inability to extend the seat belt webbing, please have your vehicle towed to the nearest Hyundai dealer and do not attempt to drive the vehicle until a remedy has been applied.” 2 2. “During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall with an available remedy. The recall states that it is a condition relating to the rear left and right seat belt assemblies that may have undergone improper pin installation, potentially prevent extension of the seat belt webbing. This condition may impact seat belt function, increasing the risk of injury in a crash. The inspection of your vehicle, plus any possible applicable repairs, may add additional time to your visit with us. If you need or would like alternative transportation, we would be happy to provide you with options. We would like to perform the service for you today and it will be provided to you at no cost.” Best Practice Checklist Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership if remedy/repair(s) are available. Readiness: Are parts in stock to complete this recall? □ Yes □ No – Most vehicles are expected to pass the inspection. Only vehicles requiring replacement should have parts ordered. Reception: Did the customer provide authorization to perform repairs? □ Yes □ No – Customer should be given an estimated time of when his/her vehicle is completed so the customer can plan the rest of their day away from the dealership. Did you explain to the customer the expected repair time based on the repair and set the expectation for a status update? □ Yes □ No – Customer should be given an estimated time of when his/her vehicle is completed so the customer can plan the rest of their day away from the dealership. Did you offer the customer Alternative Transportation? □ Yes □ No – Customer should be offered alternative transportation if they feel uncomfortable in the operation of their vehicle prior to the remedy being completed on his/her vehicle. In addition, a SRC may be required based on the recall repair procedure duration and any other additional work on the vehicle that may need to be addressed during customer’s visit. Repair: Did you provide & review the customer with an eMPI? □ Yes □ No – Service Consultant should review the MPI with the customer. Does the Technician meet the recommended training requirements (certified level or above who has completed the SST borescope training as previously mentioned) to complete this recall/campaign? □ Yes □ No – Please ensure a Technician with the recommended training level and training requirement completes this critical safety recall. 3 Were the appropriate picture(s) taken as outlined in TSB 23-01-081H (or latest version)? □ Yes □ No – Please ensure appropriate picture(s) are taken for the dealership to be paid. See TSB 23-01-081H (or latest version) for sample photos. Refer to the latest Warranty Digital Documentation Policy for requirements. Return: Did you get the customer’s signature on all warranty lines in addition to the final RO? □ Yes □ No – Customer should be signing the final invoice upon delivery of the vehicle. Customer FAQ Q1: What is the issue? A1: The rear lefthand and righthand seat belt assemblies in the subject vehicles may have undergone improper pin installation, potentially inhibiting extension of the seat belt webbing. An inability to fasten the seat belt in an occupied seat poses a failure to comply with Federal Motor Vehicle Safety Standard (“FMVSS”) number 208, “Occupant Crash Protection,” and FMVSS number 209, “Seat Belt Assemblies,” increasing the risk of injury in a crash. Q2: What are the affected vehicles? A2: Affected vehicles include certain 2024MY Kona (SX2) produced from 06/19/2023 – 09/02/2023. Q3: What is the safety concern? A3: An inability to fasten the seat belt in an occupied seat could increase the risk of injury to occupant(s) during a crash. Q4: Have there been any accidents or injuries? A4: As of the date of this filing (09/22/2023) to NHTSA, there are no related crashes, injuries, fires, or reported incidents. Q5: Will a Dealer/Port Stop Sale be issued? A5: Yes, a Dealer “Stop Sale” (hold) has been issued in accordance with federal regulation for affected vehicles unsold at dealers. A Port “hold” has been issued for all involved vehicles located at ports and vehicle processing centers in accordance with federal regulation preventing the sale of vehicles requiring a recall remedy in the U.S. Q6: What will be done during the recall service at the dealer? A6: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for inspection of the rear seat belt retractors and replacement, if necessary. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. Q7: When will owners be notified? A7: Owners will be notified via First Class Mail in late November 2023. Contact Reference Please see the list on the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. 4 Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELPREP Line Warranty Prior Approval (PA)Center Xtime Technical Support [email protected] 1-800-545-4515 1‐800‐325‐6604 1‐877‐446‐2922 [email protected] [email protected] 1‐866‐984‐6355 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling: • Appointment / ShopCapacity Management / Campaign Integration / OperationCodes AutoLoop Technical Support [email protected] 1-877-850-2010 Assistance with Car Care Scheduling: • Appointment / ShopCapacity Management / Campaign Integration / OperationCodes CDK Technical Support Customer Support HyundaiCustomer Care Center (Recall/Campaign Questions) HyundaiRecall /Campaign Website Hyundai Customer Care Center(GeneralQuestions) HyundaiRoadside Assistance https://serviceconnect.support.cdk.com/ Contact Information 1‐855‐671‐3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Assistance with Car Care Scheduling: • Appointment / ShopCapacity Management / Campaign Integration / OperationCodes Description Customer questions or concerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related HyundaiRoadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) -Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling Car Care Scheduling(Xtime) -Recall Appointment Notification 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAILFIELD” Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC)Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall www.safercar.gov 5 6 Appendix History Date • Remedy Available – Technical Service Bulletin (TSB) 23-01-081H published 09/28/2023 • Remedy Not Available 09/25/2023

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