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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-246
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Hyundai Motor America APR 02, 2024 NHTSA Recall No. : 24V-246 Manufacturer Recall No. : 258 Manufacturer Information :
Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue
Fountain Valley CA 92708
Company phone : 800-633-5151
Population :
Number of potentially involved : 18,206 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2024-2024 Hyundai Santa Fe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Based on manufacturing records, the affected vehicles include certain model year 2024 Hyundai Santa Fe vehicles produced within the specified production date range by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market.
Production Dates : DEC 28, 2023 – APR 02, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance :
Description of the Noncompliance :
Upon activation of the subject vehicles’ rearview camera system by shifting into reverse (“R”), a vehicle CAN communication error may result in obstruction of the rearview image by a Trailer Parking Assist (“TPA”) message, reducing rearward visibility and increasing the risk of a crash or injury. As such, the affected vehicles fail to comply with the requirements set forth in Federal Motor Vehicle Safety Standard No. 111, “Rear Visibility.” FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR
Description of the Safety Risk : Obstruction of the rearview image during operation reduces rearward
visibility and increases the risk of a crash or injury to vulnerable bystanders.
Description of the Cause : The rearview camera system software logic may cause a vehicle CAN communication error resulting in a TPA “pop-up” message on the rearview camera display when shifting into reverse. Identification of Any Warning
that can Occur : Part 573 Safety Recall Report 24V-246 Page 2 Involved Components : Component Name 1 : HEAD UNIT ASSY-AVN Component Description : ccNC AVN
Component Part Number : 96560-R6050 Component Name 2 : HEAD UNIT ASSY-AVN Component Description : ccNC AVN
Component Part Number : 96560-R6060 Component Name 3 : HEAD UNIT ASSY-AVN Component Description : ccNC AVN
Component Part Number : 96560-R6240 Component Name 4 : HEAD UNIT ASSY-AVN Component Description : ccNC AVN
Component Part Number : 96560-R6260 Supplier Identification : Component Manufacturer
Name : MOBIS Address : 95 Sayang 2-gil
Munbaek-myeon, Jincheon-gun Chungcheongbuk-do Foreign States
Country : Korea, Republic of Chronology :
Please see attached information regarding technical analysis leading up to the noncompliance decision. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-246
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with
instructions to bring their vehicles to a Hyundai dealer to have the rearview camera system software updated. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 22, 2024. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The revised software eliminates the logic causing the TPA to appear during rearview camera system operation.
The revised software was implemented as a running production change beginning March 6, 2024 at the vehicle assembly plant. Recall Schedule :
Description of Recall Schedule : Dealers will be notified electronically on the specified dates.
Owners will be notified via certified mail on the specified dates.
Planned Dealer Notification Date : JUN 01, 2024 – JUN 01, 2024
Planned Owner Notification Date : JUN 01, 2024 – JUN 01, 2024
* NR – Not Reported

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Safety Recall Campaign 258: Rearview Camera System – Dealer Best Practice
April 3, 2024 Document Topic Date
• Remedy Not Available 04/03/2024
Recall Description
Upon activation of the subject vehicles’ rearview camera system by shifting into reverse (“R”), a vehicle CAN communication error may result in obstruction of the rearview image by a Trailer Parking Assist (“TPA”) message, reducing rearward visibility and increasing the risk of a crash or injury. As such, the affected vehicles fail to comply with the requirements set forth in Federal Motor Vehicle Safety Standard No. 111, “Rear Visibility.”
Applicable Vehicles (Certain)
• 2024MY Hyundai Santa Fe (MX5a) produced from 12/28/2023 – 04/02/2024 by Hyundai Motor Manufacturing Alabama (“HMMA”)
Remedy Information
This remedy is currently under development and additional information will be provided once it has been developed for release by HMA.
Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers who do not feel safe operating their vehicle until a remedy is available. In addition, a SRC may be required based on any other additional work on the vehicle that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a 3rd Party Rental or Rideshare may be provided.
Warranty Information
Warranty information will be updated once remedy has been released by HMA.
Parts Information
Parts, if applicable, will be provided once a remedy has been released by HMA.
Additional Training & Resources
Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by HMA.
IMPORTANT: As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. Sample Customer Talk Tracks
1. For Customers on the phone:
“I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall without an available remedy. The recall states that it is a condition relating to the vehicle’s rearview camera system that could reduce rearward visibility and increase the risk of a crash or injury. Once a remedy is available, Hyundai will notify you via First Class mail advising you to bring your vehicle to a Hyundai dealer to have it applied at no cost to you.”
2. For Customers in the service lane:
“During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall without an available remedy. The recall states that it is a condition relating to the vehicle’s rearview camera system that could reduce rearward visibility and increase the risk of a crash or injury. Once a remedy is available, Hyundai will notify you via First Class mail advising you to bring your vehicle to a Hyundai dealer to have it applied at no cost to you.” 3. Customer concern with performance of vehicle:
“If you experience any concern(s) related to the performance of your vehicle such as a dialog box of Trailer Park Assist (“TPA”) obstructing your rear camera view when shifting into reverse (“R”), do not attempt to drive the vehicle further until a remedy is applied and reach out to your nearest Hyundai dealer for assistance.”
Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls?
□ Yes
□ No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership if remedy/repair(s) are available.
Reception: Did you offer the customer Alternative Transportation?
□ Yes
□ No – Customer should be offered if they feel unsafe in the operation of their vehicle prior to the release of the official remedy.
Customer FAQs
Q1: What is the issue?
A1: Upon activation of the subject vehicles’ rearview camera system by shifting into reverse (“R”), a vehicle CAN communication error may result in obstruction of the rearview image by a Trailer Parking Assist (“TPA”) message, reducing rearward visibility and increasing the risk of a crash or injury. As such, the affected vehicles fail to comply with the requirements set forth in Federal Motor Vehicle Safety Standard No. 111, “Rear Visibility.”
Q2: What are the affected vehicles?
A2: Affected vehicles include the following:
• 2024MY Hyundai Santa Fe (MX5A) produced 12/28/2023 – 04/02/2024 produced by Hyundai Motor Manufacturing Alabama (“HMMA”)
Q3: What is the safety concern?
A3: Obstruction of the rearview image during operation reduces rearward visibility and increases the risk of a crash or injury to vulnerable bystanders.
Q4: Have there been any accidents or injuries?
A4: NASO has confirmed two (2) unique incidents through reports received on March 12, 2024, alleging the defect condition in the U.S. market. Hyundai is not aware of any confirmed crashes, injuries or fires related to the
2 noncompliance condition.
Q5: Will a Dealer Stop Sale be issued?
A5: Dealer: Yes, a Dealer “stop sale” will be issued in accordance with federal regulation for involved vehicles unsold at dealers.
Port: A “hold” will also be issued for all involved vehicles located at ports and vehicle processing centers. Q6: What will be done (planned remedy) during the recall service at the dealer?
A6: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the rearview camera system software updated. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 22, 2024.
Q7: When will owners be notified?
A7: Owners of the subject vehicles will be notified via First Class mail by early June 2024.
Contact Reference
Please see the list below for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. 3 4
Key Contact Information
Dealer Support Contact Information Description Parts Techline Warranty HELP Line
Warranty Prior Approval (PA)Center Xtime Technical Support [email protected] 1-800-545-4515
1‐800‐325‐6604 1‐877‐446‐2922
[email protected]
[email protected] 1‐866‐984‐6355 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling:
• Appointment / ShopCapacity Management / Campaign Integration / OperationCodes AutoLoop Technical Support [email protected] 1-877-850-2010 Assistance with Car Care Scheduling:
• Appointment / ShopCapacity Management / Campaign Integration / OperationCodes CDK Technical Support Customer Support
Hyundai Customer Care Center (Recall /Campaign Questions)
Hyundai Recall /Campaign Website Hyundai Customer Care Center(GeneralQuestions)
HyundaiRoadside Assistance https://serviceconnect.support.cdk.com/ Contact Information 1‐855‐671‐3059
www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Assistance with Car Care Scheduling:
• Appointment / ShopCapacity Management / Campaign Integration / OperationCodes
Description
Customer questions or concerns related to recall or service campaigns
Updated information related to the specific recall or service campaign
Customers general questions, non‐campaign related HyundaiRoadside Assistance
Key Reference Information
Name Source
Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) -Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling Car Care Scheduling (Xtime) -Recall Appointment Notification 1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAILFIELD” Parts – Campaign Parts Management (CPM) Procedure
Service Rental Car (SRC)Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall
www.safercar.gov

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Safety Recall 258: AVN Update for Trailer Parking Assist (TPA) Message in Rear View Camera – Dealer Best Practice
April 9, 2024 Document Topic Date
• Technical Service Bulletin (TSB) 24-01-031H – Remedy Available 04/09/2024
Recall Description
Certain 2024MY Santa Fe (MX5A) vehicles may exhibit a Trailer Parking Assist (“TPA”) message upon activation of the rearview camera system by shifting into reverse (“R”). A vehicle CAN communication error may result in obstruction of the rearview image by the TPA message, reducing rearward visibility and increasing the risk of a crash or injury. As such, the affected vehicles fail to comply with the requirements set forth in Federal Motor Vehicle Safety Standard No. 111, “Rear Visibility.” Obstruction of the rearview image during operation reduces rearward visibility and increases the risk of a crash or injury to vulnerable bystanders. Follow the procedure in TSB 24-01-031H to update the ccNC (connected car Navigation Cockpit) or ccNC Lite AVN software, in all affected vehicles.
Applicable Vehicles (Certain)
• 2024MY Hyundai Santa Fe (MX5a) produced from 12/28/2023 – 04/02/2024 by Hyundai Motor Manufacturing Alabama (“HMMA”).
Remedy Information
The procedure outlined in TSB 24-01-031H (or latest version) requires an update to the “connected car Navigation Cockpit” AVN software (ccNC) or ccNC Lite via use of a USB stick with preloaded AVN software.
• Recommended Service Technician Training Level: Hyundai Certified (or higher)
Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers who do not feel safe operating their vehicle until a remedy is available. In addition, a SRC may be required based on any other additional work on the vehicle that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a 3rd Party Rental or Rideshare may be provided.
Other Notes/Recommendations
• If a customer arrives to the dealer with no appointment scheduled, it is recommended for the dealer to offer alternative transportation to the customer.
• Always inquire if the customer will have time for an additional service to be performed if they were originally scheduled for a different service.
IMPORTANT: As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. • Offer SRC assistance for customers who may be pressed on time.
• Be honest with customers on wait times.
• If the service is taking longer than expected, update the customer.
• If you are unsure of certain processes, don’t guess. Take time to familiarize yourself with the proper procedures or ask for help/clarity from your teammates or leadership.
• If you see a team member having trouble addressing the concern, ask if you can provide help.
Warranty Information
Per TSB 24-01-031H (or latest version), the recall campaign pays the following:
• 0.5 M/H to perform the ccNC or ccNC Lite AVN Software update on the vehicle
o The time above includes taking a photo of the ‘Software Info/Update’ screen showing the updated S/W version installed.
• Photos: This TSB includes Repair validation photos. Op times include VIN, Mileage, and Repair validation photo(s) as outlined in the Digital Documentation Policy.
Parts Information
• Initial shipment:
o Each dealer has been initially shipped 1 pc. of part number NP001SCTBT (AVN Update USB).
o Additional information regarding allocation of this initial shipment to dealers and additional orders can be found in the parts bulletin posted on Hyundaidealer.com > Parts Tab > Documents Library
> Reference Materials > Parts Bulletins > Recall 258
o Delivery: Dealers are expected to receive their USB stick starting Wednesday, 04/10/24; However, some may receive them as soon as Tuesday, 04/09/24. Sample Customer Talk Tracks
1. For Customers on the phone:
“I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall with an available remedy. The recall states that it is a condition relating to the vehicle’s rear view camera system that could reduce rearward visibility and increase the risk of a crash or injury. You may bring your vehicle to a Hyundai dealer to have it applied at no cost to you. Should you need, we can also arrange for alternate transportation since this may prolong the stay of your vehicle at service. We apologize for the inconvenience.” Would you like to make an appointment for this recall service?”
2. For Customers in the service lane:
“During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall with an available remedy. The recall states that it is a condition relating to the vehicle’s rear view camera system that could reduce rearward visibility and increase the risk of a crash or injury. If time permits, we would like to perform this recall service for you. This service will be provided to you at no charge and, if necessary, we would like to offer you alternative transportation while we repair your vehicle. We apologize for the inconvenience.” 3. Customer concern with performance of vehicle: 2 “If you experience any concern(s) related to the performance of your vehicle such as a dialog box of Trailer Park Assist (TPA) obstructing your rear camera view when shifting into reverse, do not attempt to drive the vehicle. Please reach out to your nearest Hyundai dealer for assistance where the recall remedy will be applied to the vehicle at no cost to you.” Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls?
□ Yes
□ No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership if remedy/repair(s) are available.
Readiness: Are parts in stock to complete this recall? Has the initial USB stick arrived to the dealership?
□ Yes
□ No – Please ensure the USB stick has been delivered and arrived for dealer use. The recall cannot be performed without this USB stick.
Reception: Did the customer provide authorization to perform repairs?
□ Yes
□ No – Customer should be given an estimated time of when his/her vehicle is completed so the customer can plan the rest of their day away from the dealership. Reception: Did you explain to the customer the expected repair time based on the repair and set the expectation for a status update?
□ Yes
□ No – Customer should be given an estimated time of when his/her vehicle is completed so the customer can plan the rest of their day away from the dealership.
Reception: Did you offer the customer Alternative Transportation?
□ Yes
□ No – Customer should be offered alternative transportation if they feel uncomfortable in the operation of their vehicle prior to the remedy being completed on his/her vehicle. In addition, a SRC may be required based on the recall repair procedure duration and any other additional work on the vehicle that may need to be addressed during customer’s visit.
Repair: Did you provide & review the customer with an eMPI?
□ Yes
□ No – Service Consultant should review the MPI with the customer.
Repair: Does the Technician meet the recommended training requirements (Certified Level or above) to complete this recall/campaign?
□ Yes
□ No – Please ensure a Technician with the recommended training level and training requirement completes this critical safety recall.
Repair: Were the appropriate picture(s) taken as outlined in TSB 24-01-031H (or latest version)?
□ Yes
□ No – Please ensure appropriate picture(s) are taken for the dealership to be paid. See TSB 24-01-031H (or latest version) for sample photos. Refer to the latest Warranty Digital Documentation Policy for requirements. 3 Customer FAQs
Q1: What is the issue?
A1: Upon activation of the subject vehicles’ rear view camera system by shifting into reverse (“R”), a vehicle CAN communication error may result in obstruction of the rearview image by a Trailer Parking Assist (“TPA”) message, reducing rearward visibility and increasing the risk of a crash or injury. As such, the affected vehicles fail to comply with the requirements set forth in Federal Motor Vehicle Safety Standard No. 111, “Rear Visibility.”
Q2: What are the affected vehicles?
A2: Affected vehicles include the following:
• 2024MY Hyundai Santa Fe (MX5A) produced 12/28/2023 – 04/02/2024 produced by Hyundai Motor Manufacturing Alabama (“HMMA”).
Q3: What is the safety concern?
A3: Obstruction of the rear view image during operation reduces rearward visibility and increases the risk of a crash or injury to vulnerable bystanders.
Q4: Have there been any accidents or injuries?
A4: As of the filing to NHTSA (04/02/2024), NASO (North American Safety Office) has confirmed two (2) unique incidents through reports received on March 12, 2024, alleging the defect condition in the U.S. market. Hyundai is not aware of any confirmed crashes, injuries or fires related to the noncompliance condition.
Q5: Will a Dealer Stop Sale be issued?
A5: Dealer: Yes, a Dealer “stop sale” has been issued in accordance with federal regulation for involved vehicles unsold at dealers. Port: A “hold” has also been issued for all involved vehicles located at ports and vehicle processing centers. Q6: What will be done during the recall service at the dealer?
A6: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the rearview camera system software updated. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 22, 2024.
Q7: When will owners be notified?
A7: Owners of the subject vehicles will be notified via First Class mail by early June 2024.
Contact Reference
Please see the list below for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. 4 Key Contact Information
Dealer Support Contact Information Description Parts Techline Warranty HELP Line
Warranty Prior Approval (PA)Center Xtime Technical Support [email protected] 1-800-545-4515
1‐800‐325‐6604 1‐877‐446‐2922
[email protected]
[email protected] 1‐866‐984‐6355 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling:
• Appointment / ShopCapacity Management / Campaign Integration / OperationCodes AutoLoop Technical Support [email protected] 1-877-850-2010 Assistance with Car Care Scheduling:
• Appointment / ShopCapacity Management / Campaign Integration / OperationCodes CDK Technical Support Customer Support
Hyundai Customer Care Center (Recall /Campaign Questions)
Hyundai Recall /Campaign Website Hyundai Customer Care Center(GeneralQuestions)
HyundaiRoadside Assistance https://serviceconnect.support.cdk.com/ Contact Information 1‐855‐671‐3059
www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Assistance with Car Care Scheduling:
• Appointment / ShopCapacity Management / Campaign Integration / OperationCodes
Description
Customer questions or concerns related to recall or service campaigns
Updated information related to the specific recall or service campaign
Customers general questions, non‐campaign related HyundaiRoadside Assistance Key Reference Information
Name Source
Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) -Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling Car Care Scheduling (Xtime) -Recall Appointment Notification 1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAILFIELD” Parts – Campaign Parts Management (CPM) Procedure
Service Rental Car (SRC)Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall
www.safercar.gov 5 6
Appendix
Update History Date
• Remedy Not Available 04/03/2024

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