016G – Low-Pressure Fuel Pump Assembly – 2021-2022 Genesis G80, GV80, & 2022 Genesis GV70

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1 Safety Recall 016G: Low-Pressure Fuel Pump Assembly – Retailer Best Practice September 15th, 2023 Document Topic Date • Remedy Not Available 09/15/2023 Recall Description The low-pressure fuel pump assemblies in the subject vehicles may contain impellers that do not meet current material characteristic specifications, potentially leading to deformation under certain environmental conditions, such as high ambient temperature. Deformation of the impeller could cause the impeller to interfere with the fuel pump housing, resulting in a mechanical resistance that could lead to a shutdown of the fuel pump. A shutdown of the fuel pump could restrict fuel flow to the engine, resulting in a sudden reduction or loss of motive power, increasing the risk of a crash. Applicable Vehicles (Certain) • 2022MY GV70 (JK1) produced from 06/01/2021 – 01/19/2022 • 2021-22MY GV80 (JX1) produced from 06/09/2021 – 12/03/2021 • 2021-22MY G80 (RG3) produced from 06/01/2021 – 12/14/2021 Remedy Information: This remedy is currently under development and additional information will be provided once it has been developed for release. Recommended Alternative Transportation A Courtesy Vehicle Program (CVP) vehicle or Service Valet should be provided to guests at the guest’s request and if the guest does not feel safe operating his/her vehicle until the remedy is available and completed. • Please note that the Service Valet is available to the original owner for 3/36 ONLY. • A CVP vehicle can be offered if vehicle is within or outside of 3/36. • A Service Valet or CVP may also be required based on any other additional work on the vehicle that may need to be addressed during the guest’s visit. Warranty Information Warranty information will be updated once remedy has been released by GMA. Parts Information Parts, if applicable, will be provided once a remedy has been released by GMA. Guest Talk Tracks 1. “If you experience any concern(s) related to the low-pressure fuel pump assembly not operating properly such as incurring rough idling or hesitation of the engine or the Malfunction Indicator Lamp (MIL) turned on, please have your vehicle towed to the nearest Genesis retailer and do not attempt to drive the vehicle until a remedy has been applied. 2. “During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall without an available remedy. The recall states that low pressure fuel pump assembly’s impellers may interfere with the fuel pump housing, causing the fuel pump to shut down. A shutdown of the fuel pump leads to the increased risk of a crash. Once a remedy is available, Genesis will notify you via First Class mail advising you to bring your vehicle to a Genesis retailer to have it applied at no cost to you.” Best Practice Checklist Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No Reception: Did you offer the guest alternative transportation? □ Yes □ No Guest FAQ: Q1: What is the issue? A1: The low-pressure fuel pump assemblies in the subject vehicles may contain impellers that do not meet current material characteristic specifications, potentially leading to deformation under certain environmental conditions, such as high ambient temperature. Deformation of the impeller could cause the impeller to interfere with the fuel pump housing, resulting in a mechanical resistance that could lead to a shutdown of the fuel pump. Q2: What are the affected vehicles? A2: Affected vehicle models include the following: • 2022MY GV70 (JK1) produced from 06/01/2021 – 01/19/2022 • 2021-22MY GV80 (JX1) produced from 06/09/2021 – 12/03/2021 • 2021-22MY G80 (RG3) produced from 06/01/2021 – 12/14/2021 Q3: What is the safety concern? A3: A shutdown of the fuel pump could restrict fuel flow to the engine, resulting in a sudden reduction or loss of motive power, increasing the risk of a crash. Q4: Have there been any accidents or injuries? A4: As of the date of the filing to NHTSA (09/11/2023), there are no confirmed crashes, fires, or injuries related to this condition. Q5: Will a Stop Sale be issued? A5: No, a “stop sale” is not planned as the affected vehicles are no longer in production. Q6: What will be done during the recall service at the retailer? A6: Once an official remedy is available from GMA, all owners of the subject vehicles will be notified by First Class mail with instructions to bring their vehicles to a Genesis retailer to have the remedy completed at no cost, regardless of whether the affected vehicles are still covered under Genesis’s New Vehicle Limited Warranty. Additionally, Genesis will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. 2 Q7: When will owners be notified? A7: Owners will be notified via First Class Mail in early November 2023. Contact Reference: Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to our Genesis guests. 3 4 Key Contact Information Dealer Support Contact Information Description Parts Techline WarrantyHELPLine Warranty Prior Approval(PA) Center Service Lane Technology (SLT) Xtime / AutoLoop / CDK Customer Support Genesis Customer Care GenesisRecall /Campaign Website GenesisRoadside Assistance Name 1-844-436-6455 www.GenesisDealerUSA.com Parts > Mobis Parts Portal 1‐800‐325‐6604 1‐877‐446‐2922 [email protected] 1‐844-371-3808 [email protected] [email protected] / 1-866-984- 6355 [email protected] / 1-877-850- 2010 Contact Information 1‐844‐340‐9741 customercare@genesis motorsusa.com www.genesis.com/us/recall 1-844-340-9742 Key Reference Information Parts ordering hotline for retailers Vehicle Technical Support for Genesis WarrantyClaimquestionsfor Genesis Retailers Warranty Prior Approval(PA) Center for Genesis Retailers Assistance with SLT Appointment: • Appointment / Shop Capacity Management / Campaign Integration / OperationCodes Description For Genesis Customer Care, Connected Services and Roadside Assistance Updated information for customers related to recall and service campaigns Genesis Roadside Assistance Source Campaign Central Service Valet Appointment Scheduling Car Care Scheduling (Xtime) -Recall AppointmentNotification Parts – Campaign Parts Management (CPM) Procedure Courtesy Vehicle (CVP)Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall /Campaign Website NHTSAWebsite Consolidated repository of recall and service campaign retailer best practices. Located on the service tab homepage in www.GenesisdealerUSA.com > Resources > Document Library > Services>ServiceValet>XtimeServiceValetSettingsGuide 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK As applicable; www.GenesisdealerUSA.com > Resources > Documents Library > Parts > Campaign Parts Management www.GenesisdealerUSA.com > Service tab > CVP Fleet Management www.GenesisdealerUSA.com > Service tab > Tech Info A listing of vehicles is located on WEBDCS> SERVICEtab> select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New,SRC, CPO,etc.) and Retailed. www.genesis.com/us/recall www.safercar.gov

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-630 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : SEP 11, 2023 NHTSA Recall No. : 23V-630 Manufacturer Recall No. : 016G Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 19,272 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2022 Genesis G80 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The subject population includes 1897 model year 2021-2022 Genesis G80 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : JUN 01, 2021 – DEC 29, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2022 Genesis GV80 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The subject population includes 7283 model year 2021-2022 Genesis GV80 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : JUN 09, 2021 – DEC 03, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-630 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Genesis GV70 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The subject population includes 10092 model year 2022 Genesis GV70 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : JUN 01, 2021 – JAN 19, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The low-pressure fuel pump assemblies in the subject vehicles may contain impellers that do not meet current material characteristic specifications, potentially leading to deformation. Deformation of the impeller could cause the impeller to interfere with the fuel pump housing, resulting in a mechanical resistance that could lead to a shutdown of the fuel pump. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A shutdown of the fuel pump could restrict fuel flow to the engine, resulting in a sudden reduction or loss of motive power, increasing the risk of a crash. Description of the Cause : The fuel pump impeller might not meet material/durability specifications due to a deviation in the production process of a Tier 2 supplier. Identification of Any Warning that can Occur : a. MIL ON b. Rough idle c. Engine stumbling d. Engine hesitation Involved Components : Component Name 1 : Fuel Pump Module Component Description : Fuel pump assembly for G80 Component Part Number : 31120 T1000 Component Name 2 : Fuel Pump Module Component Description : Fuel pump assembly for GV80 Component Part Number : 31120 T6000 Part 573 Safety Recall Report 23V-630 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 3 : Fuel Pump Module Component Description : Fuel pump assembly for GV70 Component Part Number : 31120 AR000 Supplier Identification : Component Manufacturer Name : Hyundam Industrial Co, Ltd Address : 29, Yeongni-gil Yeongin-myeon Asan-si Chung Cheong Nam-Do Foreign States Country : Korea, Republic of Chronology : Please see Attachment A. Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis dealer for replacement of the fuel pump. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for outof- pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The remedy fuel pump assemblies contain impellers manufactured to the correct material specification. Identify How/When Recall Condition was Corrected in Production : The proper material was introduced into supplier production on January 1, 2022. Recall Schedule : Description of Recall Schedule : Dealers and owners will be notified by the specified dates. Planned Dealer Notification Date : NOV 10, 2023 – NOV 10, 2023 Planned Owner Notification Date : NOV 10, 2023 – NOV 10, 2023 Part 573 Safety Recall Report 23V-630 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-630 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : SEP 14, 2023 NHTSA Recall No. : 23V-630 Manufacturer Recall No. : 016G Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 19,272 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2022 Genesis G80 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The subject population includes 1897 model year 2021-2022 Genesis G80 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : JUN 01, 2021 – DEC 29, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2022 Genesis GV80 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The subject population includes 7283 model year 2021-2022 Genesis GV80 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : JUN 09, 2021 – DEC 03, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-630 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Genesis GV70 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The subject population includes 10092 model year 2022 Genesis GV70 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : JUN 01, 2021 – JAN 19, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The low-pressure fuel pump assemblies in the subject vehicles may contain impellers that do not meet current material characteristic specifications, potentially leading to deformation under certain environmental conditions, such as high ambient temperature. Deformation of the impeller could cause the impeller to interfere with the fuel pump housing, resulting in a mechanical resistance that could lead to a shutdown of the fuel pump. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A shutdown of the fuel pump could restrict fuel flow to the engine, resulting in a sudden reduction or loss of motive power, increasing the risk of a crash. Description of the Cause : The fuel pump impeller might not meet material/durability specifications under certain environmental conditions, such as high ambient temperature due to a deviation in the production process of a Tier 2 supplier. Identification of Any Warning that can Occur : a. MIL ON b. Rough idle c. Engine stumbling d. Engine hesitation Involved Components : Component Name 1 : Fuel Pump Module Component Description : Fuel pump assembly for G80 Component Part Number : 31120 T1000 Part 573 Safety Recall Report 23V-630 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 2 : Fuel Pump Module Component Description : Fuel pump assembly for GV80 Component Part Number : 31120 T6000 Component Name 3 : Fuel Pump Module Component Description : Fuel pump assembly for GV70 Component Part Number : 31120 AR000 Supplier Identification : Component Manufacturer Name : Hyundam Industrial Co, Ltd Address : 29, Yeongni-gil Yeongin-myeon Asan-si Chung Cheong Nam-Do Foreign States Country : Korea, Republic of Chronology : Please see Attachment A. Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis dealer for replacement of the fuel pump. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for outof- pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The remedy fuel pump assemblies contain impellers manufactured to the correct material specification. Identify How/When Recall Condition was Corrected in Production : The proper material was introduced into supplier production on January 1, 2022. Part 573 Safety Recall Report 23V-630 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Dealers and owners will be notified by the specified dates. Planned Dealer Notification Date : NOV 10, 2023 – NOV 10, 2023 Planned Owner Notification Date : NOV 10, 2023 – NOV 10, 2023 * NR – Not Reported
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