Recall 244 Tow Hitch Harness Fire – 2019-2023 Hyundai Santa Fe, 2021-2023 Santa Fe HEV, 2022-2023 Santa Fe Plug-in HEV & Santa Cruz

SEOCONTENT-START

Dear
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 – 2023 Model Year Santa Cruz, 2019 – 2023 Model Year Santa Fe, 2021 – 2023 Model Year Santa Fe Hybrid, and 2022 – 2023 Model Year Santa Fe Plug-in vehicles. We are initiating Safety Recall 244 to repair a condition involving the Trailer Tow Hitch Harness on these vehicles in the U.S. Our records indicate that your vehicle is affected by this action.
The purpose of this letter is to inform owners of general details regarding Recall 244 (NHTSA Recall 23V-181) and to keep you informed of Hyundai’s remedy plan.
What is the problem?
On vehicles equipped with a Genuine Hyundai Accessory trailer tow hitch and wire harness, debris and moisture accumulation on the tow hitch wire harness module could cause an electrical short circuit, increasing the risk of a fire while driving or while the vehicle is parked with the ignition off.
What should you do?
A reply card with pictures has been included with this notification to help you verify whether your vehicle is equipped with a Genuine Hyundai Accessory trailer tow hitch and 4-pin wire harness. Please fill out the postage-paid reply card based on your findings and return it to us promptly. You can also visit your nearest Hyundai dealer for further assistance with the verification.
If your vehicle HAS a Genuine Hyundai Accessory trailer tow hitch and 4-pin wire harness installed
Owners are advised to park their vehicles outside and away from structures until the recall remedy is completed.
We are currently preparing to implement the recall remedy to install a 15A fuse and new wire extension kit, if necessary, free of charge. In the meantime, please notify Hyundai using the included reply card. You will receive a second notification letter when the remedy is available.
If you experience a malfunction with the trailer tow hitch harness, you should seek service at your Hyundai dealer as soon as possible. If you have further questions regarding this recall or notice, you can reach out to Hyundai Motor America by calling 1-855-371-9460. For updated information regarding this recall, please visit:
www.hyundaiusa.com/campaign244
If your vehicle DOES NOT HAVE a Genuine Hyundai Accessory trailer tow hitch and 4-pin wire harness installed
Please notify Hyundai using the included reply card and Hyundai will close out the recall on your vehicle. No further action is required.
Additional information
If you believe that the dealer or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
This is an important Safety Recall.
Please see the included reply card on how to best identify the following:
If your vehicle does not have a Genuine Hyundai Accessory trailer tow hitch and 4-pin wire harness installed:
• Please notify Hyundai using the included reply card and Hyundai will close out the recall on your vehicle. No further action is required.
• If you are still unsure, please visit your nearest Hyundai dealer to verify.
If your vehicle has both a Genuine Hyundai Accessory trailer tow hitch and 4-pin wire harness installed:
• We are currently preparing the recall remedy. In the meantime, please notify Hyundai using the included reply card. We will notify you when the final remedy is available.
• Due to potential fire risk, you are strongly advised to park your vehicle outside and away from structures.
• For updated information, you can visit:
www.hyundaiusa.com/campaign244
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “7”
NHTSA Recall Number: 23V-181
Hyundai Recall Number: 244
IMPORTANT SAFETY RECALL
Trailer Tow Hitch Harness
This notice applies to your [Model Year] Hyundai [Model] vehicle, VIN: XXXXXXXXXXXXXXXXX
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
NHTSA Recall Number: 23V-181
Hyundai Recall Number: 244
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Do you want to learn more about this Safety Recall?
To learn more about this safety recall, including remedy repair status and other commonly asked questions, please visit:
www.hyundaiusa.com/campaign244
No longer own this vehicle?
You received this notification because U.S. federal regulations require automotive manufacturers to notify last known owners of recalled vehicles based on current owner records. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
IMPORTANT SAFETY RECALL
REPLY CARD
Important Safety Recall: Trailer Tow Hitch Harness
1. Genuine Hyundai Accessory Trailer Tow Hitch with 4-Pin
Wire Harness — Equipped
3. No Tow Hitch and Wire Harness — NOT equipped
2. Genuine Hyundai Accessory Trailer Tow Hitch with 7-Pin
Wire Harness — NOT equipped
Steps to Help You Identify:
 Inspect the rear of your
vehicle.
 Look for a Genuine Hyundai
Accessory Trailer Tow Hitch
and 4-Pin Wire Harness.
(Figure 1)
 Fill out the card below based
on your findings and return it.
 If uncertain, please visit
your nearest Hyundai Dealer
to verify.
TO RETURN CARD:
 Fold in half,
moisten lower edges
and close
Fold in half 
We are currently preparing the Recall remedy.
For further updated information, you can visit:
www.hyundaiusa.com/campaign244
My Hyundai vehicle is:
Equipped with a Genuine Hyundai Accessory Trailer Tow Hitch and 4-Pin Wire Harness.
(Figure 1)
NOT equipped with a Genuine Hyundai Accessory Trailer Tow Hitch and 4-Pin Wire Harness.
(Figure 2 or 3)
[Name]
[Address 1]
[Address 2]
VIN:
“This proofed copy contains a USPS intelligent mail barcode.
Due to the nature of the encoded data it is critical that the code be
approved before printing. By approving this proof you are certifying
that the barcode, and the encoded data, is correct.”
“This proofed copy contains a USPS intelligent mail barcode.
Due to the nature of the encoded data it is critical that the code be
approved before printing. By approving this proof you are certifying
that the barcode, and the encoded data, is correct.”
proofed copy contains a USPS intelligent mail barcode.
the nature of the encoded data it is critical that the code be
approved before printing. By approving this proof you are certifying
the barcode, and the encoded data, is correct.”

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Presort Std
US Postage
PAID
Dallas, TX
Permit No. 919
JOHN SMITH
123 STREET RD
ANYWHERE, OH 12345-1234
URGENT SAFETY RECALL
CAMPAÑA DE SEGURIDAD URGENTE
CALL NOW TO SCHEDULE YOUR FREE REPAIR.
LLAME AHORA PARA PROGRAMAR SU REPARACIÓN GRATUITA.
CALL 1.888.899.9293
LLAME AL 1.888.899.9293
THIS SAFETY RECALL REPAIR IS FREE.
ESTA REPARACIÓN DE RETIRO DE SEGURIDAD ES GRATIS.
HY-1121-C-02
Hyundai Year Model
VIN: 123456789
Recall: SR-14-012
Your Vehicle Has An Outstanding Recall. It Must Be Repaired!
Your vehicle is affected by an urgent safety recall. Please make an appointment to have your vehicle repaired, free of charge, at any authorized Hyundai dealership, or contact us toll free at 888.899.9293, between 8 a.m and 7 p.m., Monday – Friday, Eastern Standard time. Additional information regarding this outstanding safety recall may be obtained at hyundaiusa.com/
us/en/owners
We care about your safety and ask that you immediately make arrangements to have this FREE repair performed. If you no longer own this vehicle, please call and let us know so the current owner may be contacted. We sincerely apologize for the inconvenience this safety recall may cause you.
Thank you for your continued loyalty,
Your Hyundai Recall Team
Su vehiculo tiene pendiente un retiro de seguridad. Tiene que ser reparado!
Su vehiculo es afectacto por un retiro de seguridad urgente. Por favor haga una cita para la reparación de su vehículo, sin costo alguno, en cualquier concesionario autorizado Honda o comuníquese con nosotros al número de llamada sin costo al 888.899.9293, entre las 8 a.m y 7 p.m., Lunes a Viernes, Hora del Este. Información adicional relacionada con esta campaña de seguridad pendiente se puede obtener en hyundaiusa.com/us/en/owners
A nosotros nos importa su seguridad y le pedimos que tome acción inmediatamente para que se realice esta reparación GRATIS. Si usted no tiene este vehiculo, porfavor llame y dejenos saver. Para poder contactar al nuevo dueno. Lamentamos cualquier inconveniencia que esto aiga causado.
Gracias por su constante lealtad,
Su equipo de Hyundai
CALL
1.888.899.9293
LLAME AL 1.888.899.9293
Weekdays, 8 AM to 7 PM EDT
HABLAMOS ESPAÑOL.
VISIT
hyundaiusa.com/
us/en/owners
to locate your closest
Hyundai dealer
YOUR VEHICLE INFORMATION
INFORMACIÓN DE SU VEHÍCULO
Please refer to this information when scheduling your FREE urgent safety recall repair.
Consulte esta información al programar su reparación de retiro (recall) GRATIS.
ONE QUICK CALL CAN SAVE A LIFE
UNA LLAMADA INSTANTÁNEA PUEDE SALVAR UNA VIDA
WE OFFER REMOTE CHECK-IN AND CONTACT-FREE SERVICING AT HYUNDAI, GIVING YOU PEACE OF MIND.
OFRECEMOS CHECK-IN REMOTO Y SERVICIO SIN CONTACTO
EN HYUNDAI, QUE LE BRINDA TRANQUILIDAD.
Presort Std
US Postage
PAID
Dallas, TX
Permit No. 919
JOHN SMITH
123 STREET RD
ANYWHERE, OH 12345-1234
URGENT SAFETY RECALL
CAMPAÑA DE SEGURIDAD URGENTE
CALL NOW TO SCHEDULE YOUR FREE REPAIR.
LLAME AHORA PARA PROGRAMAR SU REPARACIÓN GRATUITA.
CALL 1.888.899.9293
LLAME AL 1.888.899.9293
THIS SAFETY RECALL REPAIR IS FREE.
ESTA REPARACIÓN DE RETIRO DE SEGURIDAD ES GRATIS.
HY-1121-Y-02
Hyundai Year Model
VIN: 123456789
Recall: SR-14-012
Your Vehicle Has An Outstanding Recall. It Must Be Repaired!
Your vehicle is affected by an urgent safety recall. Please make an appointment to have your vehicle repaired, free of charge, at any authorized Hyundai dealership, or contact us toll free at 888.899.9293, between 8 a.m and 7 p.m., Monday – Friday, Eastern Standard time. Additional information regarding this outstanding safety recall may be obtained at hyundaiusa.com/
us/en/owners
We care about your safety and ask that you immediately make arrangements to have this FREE repair performed. If you no longer own this vehicle, please call and let us know so the current owner may be contacted. We sincerely apologize for the inconvenience this safety recall may cause you.
Thank you for your continued loyalty,
Your Hyundai Recall Team
Su vehiculo tiene pendiente un retiro de seguridad. Tiene que ser reparado!
Su vehiculo es afectacto por un retiro de seguridad urgente. Por favor haga una cita para la reparación de su vehículo, sin costo alguno, en cualquier concesionario autorizado Honda o comuníquese con nosotros al número de llamada sin costo al 888.899.9293, entre las 8 a.m y 7 p.m., Lunes a Viernes, Hora del Este. Información adicional relacionada con esta campaña de seguridad pendiente se puede obtener en hyundaiusa.com/us/en/owners
A nosotros nos importa su seguridad y le pedimos que tome acción inmediatamente para que se realice esta reparación GRATIS. Si usted no tiene este vehiculo, porfavor llame y dejenos saver. Para poder contactar al nuevo dueno. Lamentamos cualquier inconveniencia que esto aiga causado.
Gracias por su constante lealtad,
Su equipo de Hyundai
CALL
1.888.899.9293
LLAME AL 1.888.899.9293
Weekdays, 8 AM to 7 PM EDT
HABLAMOS ESPAÑOL.
VISIT
hyundaiusa.com/
us/en/owners
to locate your closest
Hyundai dealer
YOUR VEHICLE INFORMATION
INFORMACIÓN DE SU VEHÍCULO
Please refer to this information when scheduling your FREE urgent safety recall repair.
Consulte esta información al programar su reparación de retiro (recall) GRATIS.
ONE QUICK CALL CAN SAVE A LIFE
UNA LLAMADA INSTANTÁNEA PUEDE SALVAR UNA VIDA
WE OFFER REMOTE CHECK-IN AND CONTACT-FREE SERVICING AT HYUNDAI, GIVING YOU PEACE OF MIND.
OFRECEMOS CHECK-IN REMOTO Y SERVICIO SIN CONTACTO
EN HYUNDAI, QUE LE BRINDA TRANQUILIDAD.

**************************************************************************************************************

1
From: Hyundai Recall <HyundaiRecall@autosolutionteam.com>
Sent: Monday, January 30, 2023 5:40 AM
To: #LAST NAME, #FIRST NAME
Subject: URGENT SAFETY RECALL NOTICE
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless
you recognize the sender and know the content is safe.
To view this email as a web page, go here.
URGENT SAFETY RECALL NOTICE
ADVISO DE RETIRO URGENTE DE SEGURIDAD
Schedule Your FREE Repair
Schedule your free repair by calling our hotline
(Se Habla Español)
1.888.899.9293
CALL NOW
Dear #FIRST NAME #LAST NAME
This is the Hyundai Customer Service Team contacting you about an urgent safety recall
2
affecting your Hyundai vehicle. Please make an appointment to have your vehicle
repaired, free of charge, at any authorized Hyundai dealership, or contact us toll free at
1.888.899.9293 , between 8 a.m. and 7 p.m., Monday – Friday, Eastern Standard time.
Additional information regarding this outstanding safety recall may be obtained at
www.hyundaiusa.com/us/en/owners
What is the problem?
Your vehicle has an outstanding recall. It must be repaired! We care about your safety and
ask that you immediately make arrangements to have this FREE repair performed.
To schedule a recall service repair:
1. Contact your local Hyundai dealer to schedule your free service appointment; or
2. Contact us directly toll free at 1.888.899.9293 between 8 a.m. and 7 p.m.
Monday – Friday Eastern Standard Time
3. Visit the Hyundai website for additional information at:
www.hyundaiusa.com/us/en/owners
Thank you for your continued loyalty,
Your Hyundai Customer Service Team
3
Issued in Accordance with Federal Law.
Please visit NHTSA.gov/recalls for additional information.
Publicado conforme a la Ley Federal. Por favor visite NHTSA.gov/recalls para información adicional.
This email was sent to #EMAIL ADDRESS
Sedgwick | 6026 Lakeside Blvd. | Indianapolis | IN | 46278
Manage Subscriptions | Update Profile

**************************************************************************************************************

From:
Sent:
To:
Subject:
Hyundai Recall <HyundaiRecall@autosolutionteam.com>
Friday, February 16, 2024 8:15 AM
whitney.arnettsmith@sedgwick.com
[Test]:URGENT SAFETY RECALL NOTICE
I You don’t often get email from hyundairecall@autosolutionteam.com. Learn why this is important
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless
you recognize the sender and know the content is safe …
To view this email as a web page, go here.
~HIYlJn □ RI
URGENT SAFETY RECALL NOTICE
ADVISO DE RETIRO URGENTE DE SEGURIDAD
Schedule Your FREE Repair
Schedule your free repair by call ing our hotline
(Se Habla Espanol)
1.888.899.9293
CALL NOW
Dear %%First Name%% %%Last Name%%
This is the Hyundai Customer Service Team contacting you about an urgent safety
1
recall affecting your Hyundai vehicle. Please make an appointment to have your
vehicle repaired, free of charge, at any authorized Hyundai dealership, or contact
us toll free at 1.888.899.9293 , between 8 a.m. and 7 p.m., Monday – Friday,
Eastern Standard time. Additional information regarding this outstanding safety
recall may be obtained at www.hyundaiusa.com/us/en/owners
What is the problem?
Your vehicle has an outstanding recall. It must be repaired! We care about your
safety and ask that you immediately make arrangements to have this FREE repair
performed.
To schedule a recall service repair:
1. Contact your local Hyundai dealer to schedule your free service appointment; or
2. Contact us directly toll free at 1.888.899.9293 between 8 a.m. and 7 p.m.
Monday – Friday Eastern Standard Time
3. Visit the Hyundai website for additional information at:
www.hyundaiusa.com/us/en/owners
Thank you for your continued loyalty,
Your Hyundai Customer Service Team
This email was sent to %%emailaddr%%
2
3
Sedgwick | 6026 Lakeside Blvd. | Indianapolis | IN | 46278
Manage Subscriptions | Update Profile

**************************************************************************************************************

(B)HYUnDRI
Web version
##SM FMT PROPERCASE[\customer _first_name ]##,
A Safety Recall has been issued on your
##model_year##
##SMFMT_PROPERCASE[\model_short_name]##’s
Trailer Tow Hitch Harness.
Recall ##campaign_number## Remedy is Available
This notice applies to your vehicle,
VIN: ##VIN##
What will Hyundai do?
Your Hyundai dealer will install a 15A fuse and new wire extension kit, if
necessary. This procedure will be performed at
NO CHARGE.
To ensure your safety and the quality of your vehicle, please schedule
an appointment with a Hyundai dealer as soon as possible to
complete the remedy procedure.
Schedule appointment
What is the problem?
On vehicles equipped with a Genuine Hyundai Accessory trailer tow
hitch and wire harness, debris and moisture accumulation on the tow
hitch wire harness module could cause an electrical short circuit,
increasing the risk of a fire while driving or while the vehicle is parked
with the ignition off.
Our records indicate that your vehicle is affected.
——- Additional Information
For more information about this critical recall including affected vehicles
or frequently asked questions, you may view HY.undai’s official camP-aign
P-agg or visit the NHTSA website.
If you require further assistance, including info on reimbursement or
updating ownership, please visit the HY.undai Consumer Assistance
Center or by calling the Hyundai Motor America Virtual Assistant at
1-855-3 71 -9460.
To better assist you during your call please have the last 8 characters of
your VIN ready to enter when prompted.
Last 8 Characters: ##last_8_ vin##
(8>HYUnDRI
NHTSA.GOV HYUNDAIUSA.COM PRIVACY
OGOO
You are receiving this notice because our records indicate that you own or
lease the vehicle identified by the VIN on th is notice.
This is an outbound email only. Please do not reply to this email.
This message was transmitted by Hyundai Motor America.
Hyundai is a registered trademark of Hyundai Motor Company. Hyundai model
names are registered trademarks of Hyundai Motor America.
All rights reserved. ©2023 Hyundai Motor America.

**************************************************************************************************************

1
HMA Recalls
Community Notify Outreach Program Script
1. Hyundai Owner
a. Message for Connected Calls
This is the Hyundai Recall Resolution Team contacting you about a Safety Recall on your Hyundai vehicle. Hyundai has decided that a defect which relates to motor vehicle safety exists in your vehicle. Please do not delay in contacting us.
Your Hyundai dealer will fix the recall, at no cost to you. This free repair should take less than an hour to complete, but your Hyundai dealer may require your vehicle for a longer period of time based upon their work schedule.
To schedule a recall service repair:
• Contact your local Hyundai dealer to schedule your free service appointment; or
• Contact us directly toll free at 1.888.899.9293 between 8 a.m. and 7 p.m. Monday – Friday Eastern Standard Time
We at Hyundai thank you for your attention to this important safety matter.

**************************************************************************************************************

Circulate To: General Manager, Service Manager, Sales Manager, Parts Manager, Warranty
Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair
Technical Service Bulletin
GROUP
NUMBER
RECALL
24-01-008H
DATE
MODEL(S)
JANUARY 2024
SANTA CRUZ (NXT)
SANTA FE (TM)
SANTA FE HYBRID
(TM HEV)
SANTA FE PLUG-IN
(TM PHEV)
SUBJECT:
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
This TSB supersedes 23-01-027H-1 to add remedy repair for Santa Cruz vehicles. Please see
pages 6-7 for Table of Contents for specific steps and process flow regarding Santa Cruz.
Description: Certain 2022-2023MY Santa Cruz, 2019-2023MY Santa Fe, 2021-2023MY Santa Fe Hybrid, and 2022-2023MY Santa Fe Plug-in vehicles may be equipped with a Genuine Hyundai Accessory tow hitch assembly supplied by and available for purchase through Hyundai as a Port Installed Option (PIO), as a Dealer Installed Option (DIO) or through over the counter part sale. Certain tow hitch harness modules may develop an electrical short circuit. An electrical short could increase the risk of a tow hitch harness module fire while driving or while the vehicle is parked with the ignition off.
This bulletin provides the inspection procedure for vehicles NOT equipped with the trailer tow hitch and wire harness or only have the 7-PIN harness installed. For vehicles EQUIPPED with the 4-PIN wire harness, this bulletin provides the details for the 4-PIN extension/replacement, and the fuse replacement.
Applicable Vehicles (Certain):
• 2022-2023MY Santa Cruz (NXT) produced 05/26/2021 – 03/20/2023
• 2019-2023MY Santa Fe (TM) produced 05/23/2018 – 03/20/2023
• 2021-2023MY Santa Fe Hybrid (TM HEV) produced 12/18/2020 – 03/20/2023
• 2022-2023MY Santa Fe Plug-in (TM PHEV) produced 05/13/2021 – 03/03/2023
Vehicle repairs related to safety recalls are critically important and must be performed properly in accordance with TSB procedures. Review this bulletin in its entirety prior to beginning any repair work.
As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
Access the “Vehicle Information” screen (VIS) via WEBDCS to identify open recalls.
 IMPORTANT
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 2 of 49
SUBJECT:
SUBJECT:
Parts Information:
Model
Part Name
Part Number
Image
SANTA CRUZ
(NXT)
JUMPER HARNESS ASSY
Includes:
1) Harness
2) 2 Zip ties
K5F67-ACD00-QQH
SANTA FE
(TM),
SANTA FE HYBRID
(TM HEV),
SANTA FE PLUG-IN
(TM PHEV)
SANTA CRUZ
(NXT)
EXTENSION WIRE
KIT
Includes:
1) Extension Wire
2) 2 Zip Ties
3) Butt Splice
S8F67-AC900-QQH
FUSE ASSY-TRAILER
Includes:
1) Fuse Label
2) 15A fuse
18790-04930-QQH
TOW HITCH
HARNESS
Includes:
1) Harness
2) Zip Ties
3) Caution card
S2F67-AC700
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 3 of 49
SUBJECT:
SUBJECT:
Required Supplies and SST:
DESCRIPTION
IMAGE
4 Pins Mini-Tester
Electrical Tape
Heat Gun
Insulated Terminal Crimping Tool
3005CR
Multimeter Test Tool
(Set to read current in mA)
0.002a = 2mA
Tester Light
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 4 of 49
SUBJECT:
SUBJECT:
Torque Wrench and 3/8” Socket
General Crimping Tool
NOTE: Other crimp tools can be used (e.g. general crimping tool above), as long as it is intended for insulated wire terminals (nylon terminal).
Warranty Information:
Model
Op. Code
Operation
Op. Time
Causal Part
Nature
Cause
Santa Cruz
(NXT)
Santa Fe
(TM)
Santa Fe HYBRID
(TM HEV)
Santa Fe PLUG-IN
(TM PHEV)
RC244HY1
TRAILER TOW HITCH INSPECTION – NO 4-PIN WIRE HARNESS INSTALLED
0.2 M/H
S2F67-AC000
I11
ZZ3
RC244HY2
S2F67-AC100
RC244HY3
S2F67-AC101
RC244HY4
S2F67-AC400
Santa Fe
(TM)
Santa Fe HYBRID
(TM HEV)
Santa Fe PLUG-IN
(TM PHEV)
RC244HY5
INSPECTION, EXTENSION WIRE HARNESS REPAIR AND FUSE REPLACEMENT
0.7 M/H
S2F67-AC400
I11
ZZ3
RC244HY6
INSPECTION, TOW HITCH HARNESS ASSEMBLY AND FUSE REPLACEMENT
0.4 M/H
S2F67-AC400
I11
ZZ3
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 5 of 49
SUBJECT:
SUBJECT:
Santa Cruz (NXT)
RC244HY7
JUMPER HARNESS INSTALLATION, INSPECTION, EXTENSION WIRE HARNESS REPAIR AND FUSE REPLACEMENT
1.0 M/H
S2F67-AC400
I11
ZZ3
RC244HY8
JUMPER HARNESS INSTALLATION, INSPECTION, TOW HITCH HARNESS ASSEMBLY AND FUSE REPLACEMENT
0.7 M/H
S2F67-AC400
I11
ZZ3
NOTE 1: Submit Claim on Claim Entry Screen as “Campaign” type.
NOTE 2: Vehicle not equipped with Genuine Hyundai Accessory trailer tow hitch and 4-PIN wire harness installed – Claim must include a STUI picture of the rear center lower bumper clearly visible along with a piece of paper displaying the last 6 digits of the VIN and date of the inspection. If not included, claim will be subject to debit.
NOTE 3: Vehicle equipped with Genuine Hyundai Accessory trailer tow hitch and 4-PIN wire harness installed (Santa Fe, Santa Fe Hybrid, Santa Fe Plug-in) – Claim must include three (3) STUI pictures of the following: (1) wire splicing of the replaced Genuine Hyundai Accessory trailer tow harness pigtail or removed harness assembly, (2) Multimeter reading result, and (3) newly installed 15A fuse, along with a piece of paper displaying the last 6 digits of the VIN and date of the repair for each one. If not included, claim will be subject to debit.
NOTE 4: Vehicles equipped with Genuine Hyundai Accessory trailer tow hitch and 4-PIN wire harness installed (Santa Cruz) – Claim must include four (4) pictures: (1) Picture of jumper harness installed, (2) multimeter reading result, (3) wire splicing of the replaced Genuine Hyundai Accessory trailer tow harness pigtail or removed harness assembly, (4) newly installed 15A fuse, along with a piece of paper displaying the last 6 digits of the VIN/date of repair for each.
NOTE 5: If a part is found in need of replacement while performing this recall and the affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the work.
NOTE 6: This TSB includes Repair validation photos. Op times include VIN, Mileage and Repair validation photos as outlined in the Digital Documentation Policy.
NOTE 7: The incident parts are subject to callback through the normal Warranty Technical Center (WTC) parts return process. Claim is subject to debit if the part is not returned. Service Procedure:
Refer to the link below for guided video information:
Hyundai Service Learning – Recall 244 Service Procedure
This TSB includes Repair validation photos. Refer to the latest Warranty Digital Documentation Policy for requirements.
STUI
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 6 of 49
SUBJECT:
SUBJECT:
Table of Contents
Trailer Tow Hitch Inspection (All Models)
Page 7
Confirm Multimeter Test Tool is Working as Designed
Page 9
Multimeter Reading to Determine Harness Repair
(For Santa Fe, Santa Fe Hybrid, and Santa Fe Plug-In)
Page 10
Wire Harness Repair (Extension Wire Kit), Fuse Replacement, and Fuse Label Attachment (For Santa Fe, Santa Fe Hybrid, and Santa Fe Plug-In)
Page 12
Tow Hitch Harness Assembly Replacement, Fuse Replacement, And Fuse Label Attachment (For Santa Fe, Santa Fe Hybrid, and Santa Fe Plug-In)
Page 23
Jumper Harness Installation and Multimeter reading to determine harness repair (Santa Cruz Only)
Page 28
Wire Harness Repair (Extension Wire Kit), Fuse Replacement, and Fuse label Attachment (Santa Cruz Only)
Page 34
Tow Hitch Harness Assembly Replacement, Fuse Replacement, And Fuse Label
Attachment (Santa Cruz Only)
Page 44
PROCESS FLOW FOR SANTA FE, SANTA FE HYBRID, & SANTA FE PLUG-IN
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 7 of 49
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PROCESS FLOW FOR SANTA CRUZ
TRAILER TOW HITCH INSPECTION (ALL MODELS)
1.
Visually inspect the center rear lower bumper for thefollowing:
•Genuine Hyundai Accessory trailer tow hitchand 4-PIN wire harness installed.
•Genuine Hyundai Accessory trailer tow hitchand 7-PIN wire harness installed.
•Genuine Hyundai Accessory trailer tow hitchinstalled, but no visible harness connectioninstalled.
•No trailer tow hitch installed
1A.
If the vehicle is equipped with a Genuine Hyundai Accessory trailer tow hitch and 4-PIN wire harness, please proceed to page 9 for Santa Fe, Santa Fe Hybrid, and Santa Fe Plug-in; and page 28 for Santa Cruz vehicles and continue this service bulletin.
4-PIN Wire Harness
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 8 of 49
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1B.
If the vehicle is equipped with a Genuine Hyundai Accessory trailer tow hitch and 7-PIN wire harness, proceed to step 2 to complete the procedure.
1C.
If the vehicle is not equipped with a Genuine Hyundai Accessory trailer tow hitch, then proceed to step 2 to complete the procedure.
1D.
If the vehicle is equipped with a Genuine Hyundai Accessory trailer tow hitch, but there is no visible wire harness installed, then proceed to step 2 to complete the procedure.
Santa Fe PHEV
Santa Fe HEV
Santa Fe
7-PIN Wire Harness
Santa Cruz
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 9 of 49
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2.
Write the last six digits of the VIN and date ofinspection onto a piece of paper and place it nearthe center of the rear bumper.
Example to the right is a picture of a vehicle not equipped with the Genuine Hyundai Accessory trailer tow hitch.
3.
Procedure complete.
CONFIRM MULTIMETER TEST TOOL IS WORKING AS DESIGNED
NOTE: In some cases the multimeter test tool may have a blown fuse, and may not provide an accurate reading.
•To verify the multimeter test tool is operational, perform the steps listed below.
•Tester will require test light.
1.
Connect the tester light to the positive terminal onthe battery.
Utilizing the multimeter test tool, connect the blackprobe to the battery’s black terminal, and red probeto tester light as shown in example photo.
2.
If electrical reading is 47mA, and the test light is on,the multimeter is ready for use, and proceed to thenext step.
If electrical reading is anything other than 47mA,consider checking the fuse.
Using STUI, take a picture of the rear center lower bumper with the last six digits of the VIN and date of the inspection included. Upload the photo to STUI.
STUI
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 10 of 49
SUBJECT:
SUBJECT:
MULTIMETER READING TO DETERMINE HARNESS REPAIR
(FOR SANTA FE, SANTA FE HYBRID, SANTA FE PLUG-IN ONLY)
NOTE: This procedure only applies to vehicles equipped with Genuine Hyundai Accessory trailer tow hitch and 4-PIN wire harness.
1.
Align the vehicle to the vehicle lift position. Do NOT lift the vehicle.
2.
Open the hood and remove the 30A trailer fuse inside the junction box.
Vehicle should be OFF with the key removed.
Information
i
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 11 of 49
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3.
Measure both terminals where the fuse was with a multimeter probe.
4.
Check whether the multimeter is reading above, equal to, or below 13mA. Take a picture of the results.
If reading is below 13mA, proceed to step 5 to perform wire harness repair with extension wire kit, install an updated fuse, and fuse label.
If reading is equal to or above 13mA, the accessory harness assembly must be removed and replaced. An updated fuse must also be installed with a new fuse label. Proceed to page 23 for tow hitch harness assembly removal and replacement procedure.
Vehicle should be OFF with the key removed.
Information
i
Using STUI, take a picture of the multimeter reading with the last 6 digits of the VIN and
date of the repair on a piece of paper. Ensure picture is clear before taking. Upload the photo to STUI.
STUI
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 12 of 49
SUBJECT:
SUBJECT:
WIRE HARNESS REPAIR (EXTENSION WIRE KIT), FUSE REPLACEMENT, AND FUSE LABEL ATTACHMENT
(FOR SANTA FE, SANTA FE HYBRID, SANTA FE PLUG-IN)
5.
A) Record any pre-set radio stations, if applicable.
B) Open the vehicle’s hood.
C) Remove the cap from the negative (-) battery cable, if applicable.
D) Disconnect and isolate the vehicle’s negative (-) battery cable.
6.
Lift the vehicle.
7.
Remove rear bumper under cover by removing the three plastic push clips under the driver side plastic cover.
Loosen the two plastic nuts and lower the driver side plastic cover panel and dislodge the 12-Pin connector clip.
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 13 of 49
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8.
Release the 4-Pin connector fixing bolts (x4) and remove the connector from the outer and inner bracket plate.
Technician will need a torque wrench and 3/8” socket to complete this task.
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 14 of 49
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9.
Cut two cable ties and separate the 4-Pin connector.
10.
Pull out the 4-Pin connector to mark where to cut.
The purpose of this step is to give the Technician enough room to measure the Extension Wire Kit.
Information
i
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 15 of 49
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11.
Cut the harness to match the length of the extension wire.
12.
Cut off about 10 cm of the corrugated tube and pull out the wires.
13.
Strip the sheath of the wires. Expose 8-10mm of the wiring.
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 16 of 49
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14.
Match the wires by color and crimp them.
15.
Blow hot air onto the butt splice / quick connector until it shrinks (350℃/650℉).
16.
Using STUI, take a picture of the wire spliced with the last 6 digits of the VIN and date of the repair on a piece of paper. Upload the photo to STUI.
STUI
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 17 of 49
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17.
Raise the corrugated tube up to the mark and seal both ends with electrical tape.
18.
Install the connector behind the hitch connector bracket by:
1. Inserting the 4-Pin connector into the inner bracket
2. Placing the connector through the hitch connector bracket
3. Install the outer bracket to the inner bracket by and tightening the bracket bolts. Make sure to apply dust cover to connector.
4-Pin connector tightening nut:
2.2 Nꞏm (0.22 kgfꞏm, 19.5 lbfꞏin).
1
2
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 18 of 49
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19.
Fasten and secure harness with cable ties that were previously cut.
Examples shown in the photo.
3
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 19 of 49
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20.
Reinstall rear bumper under cover.
21.
Lower the vehicle.
22.
A) Reconnect the vehicle’s negative (-) battery cable.
Torque to:
5.0 ~ 6.0 Nm (0.5 ~ 0.6 kgf.m, 45 ~ 52 lb-in).
B) Reinstall the cap from the negative (-) battery cable, if applicable.
C) Close the vehicle’s hood.
D) Reprogram any pre-set radio stations, if applicable.
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 20 of 49
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23.
Replace the trailer fuse (same as step 2 on page 10) and attach the 15A sticker to the junction box cover.
24.
Take a photo using STUI.
Using STUI, take a picture of the engine.
fuse box with the 15A fuse installed and the last 6 digits of the VIN and
date of the repair on a piece of paper.
Ensure picture is clear before taking.
Upload the photo to STUI.
STUI
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 21 of 49
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25.
Connect the 4 pins mini tester to the trailer hitch 4 pins connector.
A second person is required to confirm the 4 pins mini-tester validation.
Perform the validation following the table on the next page.
The verification lights are on the opposite side of the mini tester. To validate this process, the Technician must view lights, either by utilizing a mirror, their mobile device, or getting down to eye level by taking a knee or laying down.
Information
i
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 22 of 49
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4 Pins Mini-Tester Light Validation
NOTE: The three lights are TAIL, LT, and RT
Activate From Vehicle
Light Output From Mini-Tester
Engine Off
Engine On
Right Turn Signal ON
No light
RT light flashes
Left Turn Signal ON
No light
LT light flashes
Hazard On
LT and RT light flashes
LT and RT light flashes
Brake Depressed
LT and RT light constantly ON
LT and RT light constantly ON
Turn Light Switch to ON position
TAIL light constantly ON
TAIL light constantly ON
Turn Light Switch to ON position and Hazard ON
TAIL light constantly ON and LT and RT light flashes
TAIL light constantly ON and LT and RT light flashes
Turn Light Switch to ON position and Brake Depressed
TAIL light constantly ON and LT and RT light constantly ON
TAIL light constantly ON and LT and RT light constantly ON
26.
Procedure complete.
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 23 of 49
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TOW HITCH HARNESS ASSEMBLY, FUSE REPLACEMENT, AND FUSE LABEL ATTACHMENT
(FOR SANTA FE, SANTA FE HYBRID, AND SANTA FE PLUG-IN)
1.
A) Record any pre-set radio stations, if applicable.
B) Open the vehicle’s hood.
C) Remove the cap from the negative (-) battery cable, if applicable.
D) Disconnect and isolate the vehicle’s negative (-) battery cable.
2.
Lift the vehicle.
3.
Remove rear bumper under cover by removing the three plastic push clips under the driver side plastic cover.
Loosen the two plastic nuts and lower the driver side plastic cover panel and dislodge the 12-Pin connector clip.
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 24 of 49
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4.
Release the 4-pin connector fixing bolts.
5.
Cut the cable ties and separate the 4-Pin connector.
6.
Locate the factory 12-Pin harness connector on
the driver’s side rear quarter panel area.
NOTE: Disconnect and remove the original 12-pin harness with connector from the vehicle factory connector.
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 25 of 49
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7.
Connect the replacement Tow Hitch Harness 12-Pin Connector to the vehicle factory connector as shown.
Using two (2) cable ties, secure the Tow Hitch Module to the factory harness connector as shown.
Using one (1) cable tie, secure the two (2) Tow Hitch Harness leads to the factory harness as shown.
Trim excess cable tie material.
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 26 of 49
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8.
Route the Tow Hitch Harness behind the rear bumper as shown. Using two (2) cable ties, secure the Tow Hitch Harness to vehicle’s steel mounting holes as shown.
NOTE: The tape on the harness must located be at the left cable tie on the vehicle’s steel mounting hole (closest hole to the center of the vehicle).
Continue to route the harness along the rear bumper beam as shown.
Using one (1) cable tie, secure the Tow Hitch Harness to the bumper bracket as shown.
Trim excess cable tie material.
9.
Repeat Steps 18 through 26 on pages 17-22.
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 27 of 49
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10.
11.
Place the tow hitch harness caution card into theglove box.
12.
The procedure is complete.
Using STUI, take a picture of the removed harness with the last 6 digits of the VIN and date of the repair on a piece of paper.
Ensure picture is clear before taking.
Upload the photo to STUI.
STUI
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 28 of 49
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SUBJECT:
JUMPER HARNESS INSTALLATION AND MULTIMETER READING
TO DETERMINE HARNESS REPAIR (SANTA CRUZ ONLY)
1.
A) Record any pre-set radio stations, if applicable.
B)Open the vehicle’s hood.
C)Remove the cap from the negative (-) batterycable, if applicable.
D)Disconnect and isolate the vehicle’s negative (-)battery cable.
2.
Lift the vehicle.
3.
Remove rear bumper under cover by removing thethree plastic push clips under the driver side plasticcover.
Loosen the two plastic nuts and lower the driverside plastic cover panel and dislodge the 12-Pinconnector clip.
Jumper harness must be installed prior to performing the multimeter reading.
NOTICE
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 29 of 49
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4.
Cut the cable tie that is securing the 12-Pin towhitch harness connector, as demonstrated inphotos to the right.
NOTE: Yellow cable ties are shown only fordemonstration purposes. Cable ties provided areblack.
5.
Disconnect 12 pin connector from the 4-Pin towhitch harness.
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 30 of 49
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6.
Install the new jumper harness, by connecting the corresponding connectors as shown in photos to the right.
7.
Secure jumper harness with two cable ties by bundling the harness leads as demonstrated in the corresponding photos provided.
Trim excess cable tie material.
NOTE: The two orange cable ties are for demonstration purposes. Cable ties provided are black.
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 31 of 49
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8.
9.
Lower the vehicle to perform the multimeter reading to determine harness repair or replacement.
Using STUI, take a picture of the jumper harness installed with the last 6 digits of the VIN and date of the repair on a piece of paper. Ensure picture is clear before taking. Upload the photo to STUI.
STUI
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 32 of 49
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10.
A) Reconnect the vehicle’s negative (-) battery cable.
Torque to:
5.0 ~ 6.0 Nm (0.5 ~ 0.6 kgf.m, 45 ~ 52 lb-in).
B) Reinstall the cap from the negative (-) battery cable, if applicable.
MULTIMETER READING TO DETERMINE HARNESS REPAIR
(FOR SANTA CRUZ ONLY)
NOTE: This procedure only applies to vehicles equipped with Genuine Hyundai Accessory trailer tow hitch and 4-PIN wire harness.
1.
Open the hood and remove the 30A trailer fuse inside the junction box (fuse number 2).
Vehicle should be OFF with the key removed.
Information
i
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 33 of 49
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2.
Measure both terminals where the fuse was with a multimeter probe.
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 34 of 49
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3.
Check whether the multimeter is reading above,equal to, or below 13mA. Take a picture of theresults.
If reading is below 13mA, proceed to step 4 to perform wire harness repair with extension wire kit, install an updated fuse, and fuse label.
If reading is equal to or above 13mA, the accessory harness assembly must be removed and replaced. An updated fuse must also be installed with a new fuse label. Proceed to page 44 for tow hitch harness assembly removal and replacement procedure.
WIRE HARNESS REPAIR (EXTENSION WIRE KIT), FUSE REPLACEMENT, AND FUSE LABEL ATTACHMENT
(FOR SANTA CRUZ ONLY)
4.
A) Remove the cap from the negative (-) batterycable, if applicable.
B)Disconnect and isolate the vehicle’s negative (-)battery cable.
Using STUI, take a picture of the multimeter reading with the last 6 digits of the VIN and
date of the repair on a piece of paper. Ensure picture is clear before taking. Upload the photo to STUI.
STUI
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 35 of 49
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5.
Lift the vehicle.
6.
Release the 4-Pin connector fixing bolts (x2) and remove the connector from the bracket plate.
Technician will need a torque wrench and 3/8” socket to complete this task.
7.
Cut two cable ties and separate the 4-Pin connector.
The purpose of this step is to give the Technician enough room to measure the Extension Wire Kit.
Information
i
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 36 of 49
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8.
Pull out the 4-Pin connector to mark where to cut.
9.
Cut the harness to match the length of the extension wire.
10.
Cut off about 10 cm of the corrugated tube and pull out the wires.
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 37 of 49
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11.
Strip the sheath of the wires. Expose 8-10mm of the wiring.
12.
Match the wires by color and crimp them.
13.
Blow hot air onto the butt splice / quick connector until it shrinks (350℃/650℉).
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 38 of 49
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14.
15.
Raise the corrugated tube up to the mark and seal both ends with electrical tape.
16.
Install the connector behind the hitch connector bracket by:
1. Insert the 4-Pin connector through the hitch connector bracket with the dust cover on the right side.
2. Secure the connector by tightening the 2 bracket bolts.
3. Apply dust cover to connector.
4-Pin connector tightening nut:
2.2 Nꞏm (0.22 kgfꞏm, 19.5 lbfꞏin).
Using STUI, take a picture of the wire spliced with the last 6 digits of the VIN and date of the repair on a piece of paper. Upload the photo to STUI.
STUI
1
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 39 of 49
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17.
Fasten and secure harness with cable ties that were previously cut.
Examples shown in the photo.
2
3
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 40 of 49
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18.
Reinstall rear bumper under cover.
19.
Lower the vehicle.
20.
A) Reconnect the vehicle’s negative (-) battery cable.
Torque to:
5.0 ~ 6.0 Nm (0.5 ~ 0.6 kgf.m, 45 ~ 52 lb-in).
B) Reinstall the cap from the negative (-) battery cable, if applicable.
C) Reprogram any pre-set radio stations, if applicable.
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 41 of 49
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21.
Replace the trailer fuse (same as step 2 on page 33) and attach the 15A sticker to the junction box cover.
Take a photo using STUI.
Using STUI, take a picture of the engine
fuse box with the 15A fuse installed and the last 6 digits of the VIN and
date of the repair on a piece of paper.
Ensure picture is clear before taking.
Upload the photo to STUI.
STUI
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 42 of 49
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22.
Connect the 4 pins mini tester to the trailer hitch 4 pins connector.
A second person is required to confirm the 4 pins mini-tester validation.
Perform the validation following the table on the next page.
The verification lights are on the top of the mini tester. To validate this process, the Technician must view lights, either by utilizing a mirror, their mobile device, or getting down to eye level by taking a knee or laying down.
Information
i
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 43 of 49
SUBJECT:
SUBJECT:
4 Pins Mini-Tester Light Validation
NOTE: The three lights are TAIL, LT, and RT
Activate From Vehicle
Light Output From Mini-Tester
Engine Off
Engine On
Right Turn Signal ON
No light
RT light flashes
Left Turn Signal ON
No light
LT light flashes
Hazard On
LT and RT light flashes
LT and RT light flashes
Brake Depressed
LT and RT light constantly ON
LT and RT light constantly ON
Turn Light Switch to ON position
TAIL light constantly ON
TAIL light constantly ON
Turn Light Switch to ON position and Hazard ON
TAIL light constantly ON and LT and RT light flashes
TAIL light constantly ON and LT and RT light flashes
Turn Light Switch to ON position and Brake Depressed
TAIL light constantly ON and LT and RT light constantly ON
TAIL light constantly ON and LT and RT light constantly ON
23.
Procedure complete.
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 44 of 49
SUBJECT:
SUBJECT:
TOW HITCH HARNESS ASSEMBLY REPLACEMENT, FUSE REPLACEMENT,
AND FUSE LABEL ATTACHMENT (FOR SANTA CRUZ ONLY)
1.
A) Remove the cap from the negative (-) battery cable, if applicable.
B) Disconnect and isolate the vehicle’s negative (-) battery cable.
2.
Lift the vehicle.
4.
Release the 4-pin connector fixing bolts (2 bolts on top).
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 45 of 49
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5.
Cut the cable ties and separate the 4-Pin connector.
6.
Locate the factory 12-Pin harness connector on
the driver’s side rear quarter panel area.
NOTE: Disconnect and remove the original 12-pin harness with connector from the vehicle factory connector.
7.
Connect the replacement Tow Hitch Harness 12-Pin Connector to the vehicle factory connector as shown.
Using two (2) cable ties, secure the Tow Hitch Module to the factory harness connector as shown.
Using one (1) cable tie, secure the two (2) Tow Hitch Harness leads to the factory harness as shown.
Trim excess cable tie material.
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 46 of 49
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8.
Route the Tow Hitch Harness behind the rear bumper as shown. Using two (2) cable ties, secure the Tow Hitch Harness to vehicle’s steel mounting holes as shown.
NOTE: The tape on the harness must located be at the left cable tie on the vehicle’s steel mounting hole (closest hole to the center of the vehicle).
Continue to route the harness along the rear bumper beam as shown.
Using one (1) cable tie, secure the Tow Hitch Harness to the bumper bracket as shown.
Trim excess cable tie material.
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 47 of 49
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9.
Install the connector behind the hitch connector bracket by:
1. Insert the 4-Pin connector through the hitch connector bracket with the dust cover on the right side.
2. Secure the connector by tightening the 2 bracket bolts.
3. Apply dust cover to connector.
4-Pin connector tightening nut:
2.2 Nꞏm (0.22 kgfꞏm, 19.5 lbfꞏin).
1
2
3
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 48 of 49
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10.
Reinstall rear bumper under cover.
11.
12.
Lower the vehicle.
Using STUI, take a picture of the removed harness with the last 6 digits of the VIN and date of the repair on a piece of paper.
Ensure picture is clear before taking.
Upload the photo to STUI.
STUI
TRAILER TOW HITCH HARNESS INSPECTION AND
4 PIN PIGTAIL HARNESS/FUSE (RECALL 244)
TSB #: 24-01-008H Page 49 of 49
SUBJECT:
SUBJECT:
13.
Place the tow hitch harness caution card into the glove box.
14.
The procedure is complete.

**************************************************************************************************************

Circulate To: General Manager, Service Manager, Sales Manager, Parts Manager, Warranty
Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair
Technical Service Bulletin
GROUP
NUMBER
RECALL
23-01-027H
DATE
MODEL(S)
MARCH, 2023
SANTA CRUZ (NXT)
SANTA FE (TM)
SANTA FE HYBRID
(TM HEV)
SANTA FE PLUG-IN (TM PHEV)
SUBJECT:
TRAILER TOW HITCH HARNESS INSPECTION
(RECALL 244)
Description: Certain 2022-2023MY Santa Cruz, 2019-2023MY Santa Fe, 2021-2023MY Santa Fe Hybrid, and 2022-2023MY Santa Fe Plug-in vehicles may be equipped with a Genuine Hyundai Accessory tow hitch assembly supplied by and available for purchase through Hyundai as a Port Installed Option (PIO), as a Dealer Installed Option (DIO) or through over the counter part sale. Certain tow hitch harness modules may develop an electrical short circuit. An electrical short could increase the risk of a tow hitch harness module fire while driving or while the vehicle is parked with the ignition off.
This bulletin provides the inspection procedure for vehicles NOT equipped with the trailer tow hitch and wire harness or only have the 7-PIN harness installed.
IMPORTANT NOTE:
If the vehicle is equipped with a trailer tow hitch and 4-PIN wire harness, please refer to the Recall 244 Dealer Best Practice document for any additional interim instruction. Additional remedy instruction will be provided when available. Do not perform the inspection procedure outlined below.
Vehicle repairs related to safety recalls are critically important and must be performed
properly in
accordance with TSB procedures. Review this bulletin in its entirety prior to beginning any repair work.
As required by federal law, dealers must not
deliver new vehicles for sale or for lease to customers
until all open recalls have been performed. Dealers must also perform all open recalls on used
vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected
veh icle is in the shop for any maintenance or repair.
A
ccess the “Vehicle Information” screen VIS via WEBDCS to identify open r ecalls.

IMPORTANT
This TSB includes STUI pictur
e s as a requirement. Where indicated, p lease include the last 6
digits of the VIN and date of inspection on a piece of paper . Ensure the VIN and date of inspection
are clearly visible. Finally, please ensure all captured picture s are completed according to t he steps in
this TSB and uploaded to STUI. All claims submitted that have illegible incomplete , missing or
incorrect picture(s) are subject to debit.
STUI
TRAILER TOW HITCH HARNESS INSPECTION
(RECALL 244)
TSB #: 23-01-027H Page 2 of 4
SUBJECT:
SUBJECT:
Applicable Vehicles: • Certain 2022-2023MY Santa Cruz (NXT) • Certain 2019-2023MY Santa Fe (TM) • Certain 2021-2023MY Santa Fe Hybrid (TM HEV) • Certain 2022-2023MY Santa Fe Plug-in (TM PHEV)
Warranty Information: MODEL OP. CODE OPERATION OP. TIME CAUSAL PART NATURE CAUSE
Santa Cruz
(NXT)
Santa Fe
(TM)
Santa Fe HYBRID
(TM HEV)
Santa Fe PLUG-IN
(TM PHEV)
RC244HY1
TRAILER TOW HITCH INSPECTION – NO WIRE HARNESS OR 7-PIN HARNESS INSTALLED ONLY
0.2 M/H
S2F67-AC000
I11
ZZ3
RC244HY2
S2F67-AC100
RC244HY3
S2F67-AC101
RC244HY4
S2F67-AC400
NOTE 1: The following service procedure ONLY applies to vehicles not equipped with the Genuine Hyundai Accessory trailer tow hitch, equipped with tow hitch and 7-PIN Harness installed, or equipped with the Genuine Hyundai Accessory trailer tow hitch but without wire harness installed.
NOTE 2: Submit Claim on Campaign Claim Entry Screen.
NOTE 3: Claim must include a STUI picture of the rear center lower bumper clearly visible along with a piece of paper displaying the last 6 digits of the VIN and date of the inspection. If not included, claim will be subject to debit.
Service Procedure:
1.
Visually inspect the center rear lower bumper for the following:
• Genuine Hyundai Accessory trailer tow hitch and 4-PIN wire harness installed.
• Genuine Hyundai Accessory trailer tow hitch and 7-PIN wire harness installed.
• Genuine Hyundai Accessory trailer tow hitch installed, but no visible harness connection installed.
• No trailer tow hitch installed
TRAILER TOW HITCH HARNESS INSPECTION
(RECALL 244)
TSB #: 23-01-027H Page 3 of 4
SUBJECT:
SUBJECT:
1A.
If the vehicle is equipped with a Genuine Hyundai Accessory trailer tow hitch and 4-PIN wire harness, please refer to the Recall 244 Dealer Best Practice document for any additional interim instruction. Additional remedy instruction will be provided when available.
If the vehicle is equipped with a Genuine Hyundai Accessory trailer tow hitch and 7-PIN wire harness, proceed to step 2.
1B.
If the vehicle is not equipped with a Genuine Hyundai Accessory trailer tow hitch, then proceed to the next step to complete the procedure.
1C.
If the vehicle is equipped with a Genuine Hyundai Accessory trailer tow hitch, but there is no visible wire harness installed, then proceed to the next step to complete the procedure.
Santa Fe PHEV
Santa Fe HEV
Santa Fe
Santa Cruz
4-PIN Wire Harness
7-PIN Wire Harness
TRAILER TOW HITCH HARNESS INSPECTION
(RECALL 244)
TSB #: 23-01-027H Page 4 of 4
SUBJECT:
SUBJECT:
2.
Write the last six digits of the VIN and date of inspection onto a piece of paper and place it near the center of the rear bumper.
Example to the right is a picture of a vehicle not equipped with the Genuine Hyundai Accessory trailer tow hitch.
3.
Procedure complete.
Using STUI, take a picture of the
Using STUI, take a picture of the rear center rear center lower bumperlower bumper with the last six digits of the with the last six digits of the VIN and date of the inspection includedVIN and date of the inspection included. . Upload the photo to STUI.Upload the photo to STUI.
STUI
STUI

**************************************************************************************************************

Circulate To: General Manager, Service Manager, Sales Manager, Parts Manager, Warranty
Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair
Technical Service Bulletin
GROUP
NUMBER
RECALL
23-01-027H-1
DATE
MODEL(S)
JUNE 2023
SANTA CRUZ (NXT)
SANTA FE (TM)
SANTA FE HYBRID
(TM HEV)
SANTA FE PLUG-IN (TM PHEV)
SUBJECT:
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
This TSB supersedes 23-01-027H to add remedy repair for Santa Fe, Santa Fe Hybrid, & Santa Fe Plug-in vehicles.
Description: Certain 2022-2023MY Santa Cruz, 2019-2023MY Santa Fe, 2021-2023MY Santa Fe Hybrid, and 2022-2023MY Santa Fe Plug-in vehicles may be equipped with a Genuine Hyundai Accessory tow hitch assembly supplied by and available for purchase through Hyundai as a Port Installed Option (PIO), as a Dealer Installed Option (DIO) or through over the counter part sale. Certain tow hitch harness modules may develop an electrical short circuit. An electrical short could increase the risk of a tow hitch harness module fire while driving or while the vehicle is parked with the ignition off.
This bulletin provides the inspection procedure for vehicles NOT equipped with the trailer tow hitch and wire harness or only have the 7-PIN harness installed. For vehicles EQUIPPED with the 4-PIN wire harness, this bulletin provides the details for the 4-PIN extension/replacement, and the fuse replacement.
IMPORTANT NOTE:
The harness repair, both the extension and replacement, is ONLY applicable to Santa Fe, Santa Fe Hybrid, and Santa Fe Plug-in. Directions to address 4-PIN harness for Santa Cruz will be provided at a later date.
Vehicle repairs related to safety
recalls are critically important and must be performed properly in
accordance with TSB procedures. Review this bulletin in its entirety prior to beginning any repair work.
As required by federal law, dealers must not deliver new vehicles for sale or for l
ease to customers
until all open recalls have been performed. Dealers must also perform all open recalls on used
vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected
vehicle is in the shop for any maintenance or repair.
Access the “Vehicle Information” screen (VIS) via WEBDCS to identify open recalls.

IMPORTANT
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 2 of 29
SUBJECT:
SUBJECT:
Applicable Vehicles (Certain): • 2022-2023MY Santa Cruz (NXT) produced 05/26/2021 – 03/20/2023 • 2019-2023MY Santa Fe (TM) produced 05/23/2018 – 03/20/2023 • 2021-2023MY Santa Fe Hybrid (TM HEV) produced 12/18/2020 – 03/20/2023 • 2022-2023MY Santa Fe Plug-in (TM PHEV) produced 05/13/2021 – 03/03/2023
Parts Information: MODEL PART NAME PART NUMBER IMAGE
SANTA FE (TM), SANTA FE HYBRID (TM HEV), SANTA FE PLUG-IN (TM PHEV)
EXTENSION WIRE KIT
S8F67-AC900-QQH
FUSE ASSY-TRAILER
18790-04930-QQH
EXTENSION HARNESS ASSY KIT
S2F67-AC700
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 3 of 29
SUBJECT:
SUBJECT:
SST Information:
DESCRIPTION IMAGE
4 Pins Mini-Tester
Electrical Tape
Heat Gun
Insulated Terminal Crimping Tool
3005CR
Multimeter Test Tool
(Set to read current in mA)
0.002a = 2mA
Tester Light
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 4 of 29
SUBJECT:
SUBJECT:
Torque Wrench and 3/8” Socket
General Crimping Tool
NOTE: Other crimp tools can be used (e.g. general crimping tool above), as long as it is intended for insulated wire terminals (nylon terminal).
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 5 of 29
SUBJECT:
SUBJECT:
Warranty Information: MODEL OP. CODE OPERATION OP. TIME CAUSAL PART NATURE CAUSE
Santa Cruz
(NXT)
Santa Fe
(TM)
Santa Fe HYBRID
(TM HEV)
Santa Fe PLUG-IN
(TM PHEV)
RC244HY1
TRAILER TOW HITCH INSPECTION – NO 4-PIN WIRE HARNESS INSTALLED
0.2 M/H
S2F67-AC000
I11
ZZ3
RC244HY2
S2F67-AC100
RC244HY3
S2F67-AC101
RC244HY4
S2F67-AC400
Santa Fe
(TM)
Santa Fe HYBRID
(TM HEV)
Santa Fe PLUG-IN
(TM PHEV)
RC244HY5
INSPECTION, EXTENSION WIRE HARNESS REPAIR AND FUSE REPLACEMENT
0.7 M/H
S2F67-AC400
I11
ZZ3
Santa Fe
(TM)
Santa Fe HYBRID
(TM HEV)
Santa Fe PLUG-IN
(TM PHEV)
RC244HY6
INSPECTION, EXTENSION HARNESS ASSEMBLY AND FUSE REPLACEMENT
0.4 M/H
S2F67-AC400
I11
ZZ3
NOTE 1: Submit Claim on Claim Entry Screen as “Campaign” type.
NOTE 2: Vehicle not equipped with Genuine Hyundai Accessory trailer tow hitch and 4-PIN wire harness installed – Claim must include a STUI picture of the rear center lower bumper clearly visible along with a piece of paper displaying the last 6 digits of the VIN and date of the inspection. If not included, claim will be subject to debit.
NOTE 3: Vehicle equipped with Genuine Hyundai Accessory trailer tow hitch and 4-PIN wire harness installed – Claim must include three (3) STUI pictures of the following: (1) wire splicing of the replaced Genuine Hyundai Accessory trailer tow harness pigtail or removed harness assembly, (2) Multimeter reading result, and (3) newly installed 15A fuse, along with a piece of paper displaying the last 6 digits of the VIN and date of the repair for each one. If not included, claim will be subject to debit.
NOTE 4: The incident parts are subject to callback through the normal Warranty Technical Center
(WTC) parts return process. Claim is subject to debit if the part is not returned.
NOTE 5: Op times include VIN, Mileage, and Part (if applicable) validation. All claims submitted that have incomplete, illegible,or missing documentation are subject to debit.
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 6 of 29
SUBJECT:
SUBJECT:
Service Procedure:
PROCESS FLOW FOR SANTA CRUZ
Refer to the link below for guided video information:
Hyundai Service Learning – Recall 244 Service Procedure
As outlined in the Digital Documentation Policy, all claims require
As outlined in the Digital Documentation Policy, all claims require VINVIN and and MileageMileage validation validation through VCI connection or photo capture, AND photo capture(s) of the inspection/repair through VCI connection or photo capture, AND photo capture(s) of the inspection/repair PartPart according to the steps in the TSB. according to the steps in the TSB. All claims submitted that have incomplete, illegible, or All claims submitted that have incomplete, illegible, or missing documentation are subject to debit.missing documentation are subject to debit.
STUI
STUI
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 7 of 29
SUBJECT:
SUBJECT:
PROCESS FLOW FOR SANTA FE, SANTA FE HYBRID, & SANTA FE PLUG-IN
TRAILER TOW HITCH INSPECTION (ALL MODELS)
1.
Visually inspect the center rear lower bumper for the following:
• Genuine Hyundai Accessory trailer tow hitch and 4-PIN wire harness installed.
• Genuine Hyundai Accessory trailer tow hitch and 7-PIN wire harness installed.
• Genuine Hyundai Accessory trailer tow hitch installed, but no visible harness connection installed.
• No trailer tow hitch installed
1A.
If the vehicle is equipped with a Genuine Hyundai Accessory trailer tow hitch and 4-PIN wire harness, please proceed to page 10 and continue this Service Bulletin.
4-PIN Wire Harness
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 8 of 29
SUBJECT:
SUBJECT:
1B.
If the vehicle is equipped with a Genuine Hyundai Accessory trailer tow hitch and 7-PIN wire harness, proceed to step 2 to complete the procedure.
1C.
If the vehicle is not equipped with a Genuine Hyundai Accessory trailer tow hitch, then proceed to step 2 to complete the procedure.
1D.
If the vehicle is equipped with a Genuine Hyundai Accessory trailer tow hitch, but there is no visible wire harness installed, then proceed to step 2 to complete the procedure.
Santa Fe PHEV
Santa Fe HEV
Santa Fe
7-PIN Wire Harness
Santa Cruz
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 9 of 29
SUBJECT:
SUBJECT:
2.
Write the last six digits of the VIN and date of inspection onto a piece of paper and place it near the center of the rear bumper.
Example to the right is a picture of a vehicle not equipped with the Genuine Hyundai Accessory trailer tow hitch.
3.
Procedure complete.
Using STUI, take a picture of the
Using STUI, take a picture of the rear rear center lower bumper with the last six center lower bumper with the last six digits of the VIN and date of the inspection digits of the VIN and date of the inspection includedincluded. . Upload the photo to STUI.Upload the photo to STUI.
STUI
STUI
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 10 of 29
SUBJECT:
SUBJECT:
CONFIRM MULTIMETER TEST TOOL IS WORKING AS DESIGNED
NOTE: In some cases the multimeter test tool may have a blown fuse, and may not provide an accurate reading.
• To verify the multimeter test tool is operational, perform the steps listed below.
• Tester will require test light.
1.
Connect the tester light to the positive terminal on the battery.
Utilizing the multimeter test tool, connect the black probe to the battery’s black terminal, and red probe to tester light as shown in example photo.
2.
If electrical reading is 47mA, and the test light is on, the multimeter is ready for use, and proceed to the next step.
If electrical reading is anything other than 47mA, consider checking the fuse.
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 11 of 29
SUBJECT:
SUBJECT:
MULTIMETER READING TO DETERMINE HARNESS REPAIR
(FOR SANTA FE, SANTA FE HYBRID, SANTA FE PLUG-IN ONLY)
NOTE: This procedure only applies to vehicles equipped with Genuine Hyundai Accessory trailer tow hitch and 4-PIN wire harness.
1.
Align the vehicle to the vehicle lift position. Do not lift the vehicle.
2.
Open the hood and remove the 30A trailer fuse inside the junction box.
Vehicle should be OFF, with key
Vehicle should be OFF, with key removed.removed.
InformationInformation
ii
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 12 of 29
SUBJECT:
SUBJECT:
3.
Measure both terminals where the fuse was with a multimeter probe.
4.
Check whether the multimeter is reading above, equal to, or below 13mA. Take a picture of the results.
If reading is below 13mA, proceed to step 5 to perform wire harness repair with extension wire kit, install an updated fuse, and fuse label.
If reading is equal to or above 13mA, the accessory harness assembly must be removed and replaced. An updated fuse must also be installed with a new fuse label. Proceed to page 25 for harness assembly removal and replacement procedure.
Vehicle should be OFF, with key
Vehicle should be OFF, with key removed.removed.
InformationInformation
ii
Using STUI, take a picture of the multimeter
Using STUI, take a picture of the multimeter readingreading with the last 6 digits of the VIN andwith the last 6 digits of the VIN and
date of the repair on a piece of paper
date of the repair on a piece of paper. . Ensure picture is clear before taking. Ensure picture is clear before taking. Upload the photo to STUI.Upload the photo to STUI.
STUI
STUI
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 13 of 29
SUBJECT:
SUBJECT:
WIRE HARNESS REPAIR (EXTENSION WIRE KIT), FUSE REPLACEMENT, AND FUSE LABEL ATTACHMENT
(FOR SANTA FE, SANTA FE HYBRID, SANTA FE PLUG-IN)
5.
A) Record any pre-set radio stations, if applicable.
B) Open the vehicle’s hood.
C) Remove the cap from the negative (-) battery cable, if applicable.
D) Disconnect and isolate the vehicle’s negative (-) battery cable.
6.
Lift vehicle.
7.
Remove rear bumper under cover by removing the three plastic push clips under the driver side plastic cover.
Loosen the two plastic nuts and lower the driver side plastic cover panel and dislodge the 12-Pin connector clip.
8.
Release the 4-Pin connector fixing bolts (x4) and remove the connector from the outer and inner bracket plate.
Technician will need a torque wrench and 3/8” socket to complete this task.
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 14 of 29
SUBJECT:
SUBJECT:
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 15 of 29
SUBJECT:
SUBJECT:
9.
Cut two cable ties and separate the 4-Pin connector.
10.
Pull out the 4-Pin connector to mark where to cut.
The purpose of this step is to give the
The purpose of this step is to give the Technician enough room to measure the Technician enough room to measure the Extension Wire KitExtension Wire Kit. .
InformationInformation
ii
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 16 of 29
SUBJECT:
SUBJECT:
11.
Cut the harness to match the length of the extension wire.
12.
Cut off about 10 cm of the corrugated tube and pull out the wires.
13.
Strip the sheath of the wires. Expose 8-10mm of the wiring.
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 17 of 29
SUBJECT:
SUBJECT:
14.
Match the wires by color and crimp them.
15.
Blow hot air onto the butt splice / quick connector until it shrinks (350℃/650℉).
16.
Using STUI, take a picture of the
Using STUI, take a picture of the wire wire spliced with spliced with the last 6 digits of the VIN and the last 6 digits of the VIN and date of the repair on a piece of paper.date of the repair on a piece of paper. Upload the photo to STUI.Upload the photo to STUI.
STUI
STUI
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 18 of 29
SUBJECT:
SUBJECT:
17.
Raise the corrugated tube up to the mark and seal both ends with electrical tape.
18.
Install the connector behind the hitch connector bracket by:
1. Inserting the 4-Pin connector into the inner bracket
2. Placing the connector through the hitch connector bracket
3. Install the outer bracket to the inner bracket by and tightening the bracket bolts. Make sure to apply dust cover to connector.
4-Pin connector tightening nut:
2.2 Nꞏm (0.22 kgfꞏm, 19.5 lbfꞏin).
1
2
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 19 of 29
SUBJECT:
SUBJECT:
19.
Fasten and secure harness with cable ties that were previously cut.
Examples shown in photo.
3
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 20 of 29
SUBJECT:
SUBJECT:
20.
Reinstall rear bumper under cover.
21.
Lower vehicle.
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 21 of 29
SUBJECT:
SUBJECT:
22.
A) Reconnect the vehicle’s negative (-) battery cable.
Torque to:
5.0 ~ 6.0 Nm (0.5 ~ 0.6 kgf.m, 45 ~ 52 lb-in).
B) Reinstall the cap from the negative (-) battery cable, if applicable.
C) Close the vehicle’s hood.
D) Reprogram any pre-set radio stations, if applicable.
23.
Replace the trailer fuse (same as step 2 on page 11) and attach the 15A sticker to the junction box cover.
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 22 of 29
SUBJECT:
SUBJECT:
24.
Take a photo using STUI.
Using STUI, take a picture of the engine
Using STUI, take a picture of the engine
fuse box with the 15A fuse installed and
fuse box with the 15A fuse installed and the last 6 digits of the VIN andthe last 6 digits of the VIN and
date of the
date of the repair on a piece of paper.repair on a piece of paper.
Ensure picture is clear before taking.
Ensure picture is clear before taking.
Upload the photo to STUI.
Upload the photo to STUI.
STUI
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 23 of 29
SUBJECT:
SUBJECT:
25.
Connect the 4 pins mini-tester to the trailer hitch 4 pins connector.
A second person is required to confirm the 4 pins mini-tester validation.
Perform the validation following the table on the next page.
T
The he verification verification lights are on the opposite side of lights are on the opposite side of the mini tester. the mini tester. To validate this process, the To validate this process, the Technician must Technician must view lights, either by utilizing a view lights, either by utilizing a mirror, their mobile device, or getting down to mirror, their mobile device, or getting down to eye level by taking a knee or laying down.eye level by taking a knee or laying down.
InformationInformation
ii
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 24 of 29
SUBJECT:
SUBJECT:
4 Pins Mini-Tester Light Validation
NOTE: The three lights are TAIL, LT, and RT
Activate From Vehicle
Light Output From Mini-Tester
Engine Off
Engine On
Right Turn Signal ON
No light
RT light flashes
Left Turn Signal ON
No light
LT light flashes
Hazard On
LT and RT light flashes
LT and RT light flashes
Brake Depressed
LT and RT light constantly ON
LT and RT light constantly ON
Turn Light Switch to ON position
TAIL light constantly ON
TAIL light constantly ON
Turn Light Switch to ON position and Hazard ON
TAIL light constantly ON and LT and RT light flashes
TAIL light constantly ON and LT and RT light flashes
Turn Light Switch to ON position and Brake Depressed
TAIL light constantly ON and LT and RT light constantly ON
TAIL light constantly ON and LT and RT light constantly ON
26.
Procedure complete.
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 25 of 29
SUBJECT:
SUBJECT:
EXTENSION HARNESS ASSEMBLY, FUSE REPLACEMENT, AND FUSE LABEL ATTACHMENT
(FOR SANTA FE, SANTA FE HYBRID, AND SANTA FE PLUG-IN)
1.
A) Record any pre-set radio stations, if applicable.
B) Open the vehicle’s hood.
C) Remove the cap from the negative (-) battery cable, if applicable.
D) Disconnect and isolate the vehicle’s negative (-) battery cable.
2.
Lift vehicle.
3.
Remove rear bumper under cover by removing the three plastic push clips under the driver side plastic cover.
Loosen the two plastic nuts and lower the driver side plastic cover panel, and dislodge the 12-Pin connector clip.
4.
Release the 4-pin connector fixing bolts.
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 26 of 29
SUBJECT:
SUBJECT:
5.
Cut the cable ties and separate the 4-Pin connector.
6.
Locate the factory 12-Pin harness connector on
the driver’s side rear quarter panel area.
NOTE: Disconnect and remove the original 12-pin harness with connector from the vehicle factory connector.
7.
Connect the replacement Tow Hitch Harness 12-Pin Connector to the vehicle factory connector as shown.
Using two (2) cable ties, secure the Tow Hitch Module to the factory harness connector as shown.
Using one (1) cable tie, secure the two (2) Tow Hitch Harness leads to the factory harness as shown.
Trim excess cable tie material.
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 27 of 29
SUBJECT:
SUBJECT:
8.
Route the Tow Hitch Harness behind the rear bumper as shown. Using two (2) cable ties, secure the Tow Hitch Harness to vehicle’s steel mounting holes as shown.
NOTE: The tape on the harness must located be at the left cable tie on the vehicle’s steel mounting hole (closest hole to the center of the vehicle).
Continue to route the harness along the rear bumper beam as shown.
Using one (1) cable tie, secure the Tow Hitch Harness to the bumper bracket as shown.
Trim excess cable tie material.
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 28 of 29
SUBJECT:
SUBJECT:
9.
Repeat Steps 18 through 26 on pages 18-24.
10.
Using STUI, take a picture of the removed harness with the last 6 digits of the VIN and date of the repair on a piece of paper.
Ensure picture is clear before taking.
Upload the photo to STUI.
STUI
TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL
HARNESS/FUSE REPLACEMENT (RECALL 244)
TSB #: 23-01-027H-1 Page 29 of 29
SUBJECT:
SUBJECT:
11.
Place the tow hitch harness caution card into the glove box.
12.
The procedure is complete.

**************************************************************************************************************

Dear
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2019 – 2023 Model Year Santa Fe, 2021 – 2023 Model Year Santa Fe Hybrid, and
2022 – 2023 Model Year Santa Fe Plug-in vehicles. Hyundai is initiating Safety Recall 244 to repair a condition involving the Trailer Tow Hitch Harness on these vehicles in the U.S. Our records indicate that your vehicle is affected by this recall.
What is the problem?
On vehicles equipped with a Genuine Hyundai Accessory trailer tow hitch and wire harness, debris and moisture accumulation on the tow hitch wire harness module could cause an electrical short circuit, increasing the risk of a fire while driving or while the vehicle is parked with the ignition off.
What will Hyundai do?
Your Hyundai dealer will install a 15A fuse and new wire extension kit, if necessary. This procedure will be performed at NO CHARGE to you.
What should you do?
Owners are advised to park their vehicles outside and away from structures until the recall remedy is completed.
Please contact your nearest Hyundai dealer to schedule this procedure.
The actual time required to perform this procedure on your vehicle will take less than one hour, however, your vehicle may be needed longer. To find your Hyundai dealer to schedule an appointment:
• Visit www.hyundaiusa.com/dealer-locator and enter your zip code to locate a nearby Hyundai dealer.
• Contact Hyundai Motor America at 1-855-371-9460 and select Option 2 for the Dealer Locator.
– When calling, please have available the last 8 characters of your VIN (written in bold characters at the top of this notice).
Additional information
If you believe that the dealer or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
IMPORTANT SAFETY RECALL
Trailer Tow Hitch Harness
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “7”
NHTSA Recall Number: 23V-181
Hyundai Recall Number: 244
This is an important Safety Recall.
• The recall remedy is available. The recall procedure will be performed on your vehicle at
NO CHARGE to you.
• Failure to complete this recall repair could lead to potential fire risk.
• Due to potential fire risk, you are strongly advised to park your vehicle outside and away from structures until the recall remedy is completed.
• Hyundai recommends contacting your preferred dealer and scheduling an appointment in advance to avoid any inconvenience. To locate your nearest Hyundai dealer and schedule your appointment please visit:
www.hyundaiusa.com/campaign244
This notice applies to your [Model Year] Hyundai [Model] vehicle, VIN: XXXXXXXXXXXXXXXXX
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
NHTSA Recall Number: 23V-181
Hyundai Recall Number: 244
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Do you want to learn more about this Safety Recall and schedule your appointment?
To learn more about this safety recall, including the remedy repair, and other commonly asked questions, and how best to schedule your appointment, please visit:
www.hyundaiusa.com/campaign244
Have you previously paid for this repair?
If you have previously paid for a repair that addresses the problem described in this letter, you may be eligible for a reimbursement. Use the link below to submit your reimbursement request or to obtain additional information, call 1-855-371-9460.
owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/campaign.html
No longer own this vehicle?
You received this notification because U.S. federal regulations require automotive manufacturers to notify last known owners of recalled vehicles based on current owner records. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
IMPORTANT SAFETY RECALL

**************************************************************************************************************

Dear
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 – 2023 Model Year Santa Cruz vehicles. Hyundai is initiating Safety Recall 244 to repair a condition involving the Trailer Tow Hitch Harness on these vehicles in the U.S. Our records indicate that your vehicle is affected by this action.
What is the problem?
On vehicles equipped with a Genuine Hyundai Accessory trailer tow hitch and wire harness, debris and moisture accumulation on the tow hitch wire harness module could cause an electrical short circuit, increasing the risk of a fire while driving or while the vehicle is parked with the ignition off.
What should you do?
A reply card with pictures has been included with this notification to help you verify whether your vehicle is equipped with a Genuine Hyundai Accessory trailer tow hitch and 4-pin wire harness. You can also visit your nearest Hyundai dealer for further assistance with the verification.
If your vehicle HAS a Genuine Hyundai Accessory trailer tow hitch and 4-pin wire harness installed
Owners are advised to park their vehicles outside and away from structures until the recall remedy is completed.
The recall remedy is available. Your Hyundai dealer will install a 15A fuse and new wire extension kit, if necessary. This procedure will be performed at NO CHARGE to you.
Please contact your nearest Hyundai dealer to schedule this procedure.
The actual time required to perform this procedure on your vehicle will take less than one hour, however, your vehicle may be needed longer. To schedule an appointment with your preferred Hyundai Dealer:
1. Visit www.hyundaiusa.com/campaignhome
2. Enter your 17-digit VIN from the top of this letter and click the “Search” button
3. Click “Schedule Appointment” button and follow the onscreen prompts.
If your vehicle DOES NOT HAVE a Genuine Hyundai Accessory trailer tow hitch and 4-pin wire harness installed
Please notify Hyundai using the included reply card and Hyundai will close out the recall on your vehicle. No further action is required.
Additional information
If you believe that the dealer or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
This is an important Safety Recall.
Please see the included reply card on how to best identify the following:
If your vehicle has BOTH a Genuine Hyundai Accessory trailer tow hitch AND 4-pin wire harness installed:
• The recall remedy is available. The recall procedure will be performed at NO CHARGE to you.
• Failure to complete this recall repair could lead to fire risk.
• Due to fire risk, you are strongly advised to park your vehicle outside and away from structures until the recall remedy is completed.
• Hyundai recommends contacting your preferred dealer and scheduling an appointment in advance to avoid any inconveniences. To locate your nearest Hyundai dealer and schedule your appointment, please visit:
www.hyundaiusa.com/campaign244
If your vehicle DOES NOT have a Genuine Hyundai Accessory trailer tow hitch and 4-pin wire harness installed:
• Your vehicle is still affected by this recall and requires further action.
• Please notify Hyundai using the included reply card and Hyundai will close out the recall on your vehicle. No further action is required.
• If you are still unsure, please visit your nearest Hyundai dealer to verify and complete
the recall.
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “1”
NHTSA Recall Number: 23V-181
Hyundai Recall Number: 244
IMPORTANT SAFETY RECALL
Trailer Tow Hitch Harness
This notice applies to your [Model Year] Hyundai Santa Cruz vehicle, VIN: XXXXXXXXXXXXXXXXX
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
NHTSA Recall Number: 23V-181
Hyundai Recall Number: 244
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Have you previously paid for this repair?
If you have previously paid for a repair that addresses the problem described in this letter, you may be eligible for a reimbursement. To submit for reimbursement:
1. Visit www.hyundaiusa.com/campaignhome
2. Click this icon in the top right of the webpage
3. Click “Contact Us”
4. Click the “Campaign Reimbursement” tile and follow the onscreen directions to submit.
You can also call to obtain additional information at 1-855-371-9460.
No longer own this vehicle?
You received this notification because U.S. federal regulations require automotive manufacturers to notify last known owners of recalled vehicles based on current owner records. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
IMPORTANT SAFETY RECALL

**************************************************************************************************************

Dear
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 – 2023 Model Year Santa Cruz vehicles. Hyundai is initiating Safety Recall 244 to repair a condition involving the Trailer Tow Hitch Harness on these vehicles in the U.S. Our records indicate that your vehicle is affected by this recall.
What is the problem?
On vehicles equipped with a Genuine Hyundai Accessory trailer tow hitch and wire harness, debris and moisture accumulation on the tow hitch wire harness module could cause an electrical short circuit, increasing the risk of a fire while driving or while the vehicle is parked with the ignition off.
What will Hyundai do?
Your Hyundai dealer will install a 15A fuse and new wire extension kit, if necessary. This procedure will be performed at NO CHARGE to you.
What should you do?
Owners are advised to park their vehicles outside and away from structures until the recall remedy is completed.
Please contact your nearest Hyundai dealer to schedule this procedure.
The actual time required to perform this procedure on your vehicle will take less than one hour, however, your vehicle may be needed longer. To schedule an appointment with your preferred Hyundai Dealer:
1. Visit www.hyundaiusa.com/campaignhome
2. Enter your 17-digit VIN from the top of this letter and click the “Search” button
3. Click “Schedule Appointment” button and follow the onscreen prompts.
Additional information
If you believe that the dealer or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
IMPORTANT SAFETY RECALL
Trailer Tow Hitch Harness
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “1”
NHTSA Recall Number: 23V-181
Hyundai Recall Number: 244
This is an important Safety Recall.
• The recall remedy is available. The recall procedure will be performed on your vehicle at
NO CHARGE to you.
• Failure to complete this recall repair could lead to potential fire risk.
• Due to potential fire risk, you are strongly advised to park your vehicle outside and away from structures until the recall remedy is completed.
• Hyundai recommends contacting your preferred dealer and scheduling an appointment in advance to avoid any inconvenience. To locate your nearest Hyundai dealer and schedule your appointment please visit:
www.hyundaiusa.com/campaign244
This notice applies to your [Model Year] Hyundai Santa Cruz vehicle, VIN: XXXXXXXXXXXXXXXXX
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
NHTSA Recall Number: 23V-181
Hyundai Recall Number: 244
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Have you previously paid for this repair?
If you have previously paid for a repair that addresses the problem described in this letter, you may be eligible for a reimbursement. To submit for reimbursement:
1. Visit www.hyundaiusa.com/campaignhome
2. Click this icon in the top right of the webpage
3. Click “Contact Us”
4. Click the “Campaign Reimbursement” tile and follow the onscreen directions to submit.
You can also call to obtain additional information at 1-855-371-9460.
No longer own this vehicle?
You received this notification because U.S. federal regulations require automotive manufacturers to notify last known owners of recalled vehicles based on current owner records. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
IMPORTANT SAFETY RECALL

**************************************************************************************************************

Dear
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2019 – 2023 Model Year Santa Fe, 2021 – 2023 Model Year Santa Fe Hybrid, and
2022 – 2023 Model Year Santa Fe Plug-in vehicles. Hyundai is initiating Safety Recall 244 to repair a condition involving the Trailer Tow Hitch Harness on these vehicles in the U.S. Our records indicate that your vehicle is affected by this action.
What is the problem?
On vehicles equipped with a Genuine Hyundai Accessory trailer tow hitch and wire harness, debris and moisture accumulation on the tow hitch wire harness module could cause an electrical short circuit, increasing the risk of a fire while driving or while the vehicle is parked with the ignition off.
What should you do?
A reply card with pictures has been included with this notification to help you verify whether your vehicle is equipped with a Genuine Hyundai Accessory trailer tow hitch and 4-pin wire harness. You can also visit your nearest Hyundai dealer for further assistance with
the verification.
If your vehicle HAS a Genuine Hyundai Accessory trailer tow hitch and 4-pin wire harness installed
Owners are advised to park their vehicles outside and away from structures until the recall remedy is completed.
The recall remedy is available. Your Hyundai dealer will install a 15A fuse and new wire extension kit, if necessary. This procedure will be performed at NO CHARGE to you.
Please contact your nearest Hyundai dealer to schedule this procedure.
The actual time required to perform this procedure on your vehicle will take less than one hour, however, your vehicle may be needed longer. To find your Hyundai dealer to schedule an appointment:
• Visit www.hyundaiusa.com/dealer-locator and enter your zip code to locate a nearby Hyundai dealer.
• Contact Hyundai Motor America at 1-855-371-9460 and select Option 2 for the Dealer Locator.
– When calling, please have available the last 8 characters of your VIN (written in bold characters at the top of this notice).
If your vehicle DOES NOT HAVE a Genuine Hyundai Accessory trailer tow hitch and 4-pin wire harness installed
Please notify Hyundai using the included reply card and Hyundai will close out the recall on your vehicle. No further action is required.
Additional information
If you believe that the dealer or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
This is an important Safety Recall.
Please see the included reply card on how to best identify the following:
If your vehicle has BOTH a Genuine Hyundai Accessory trailer tow hitch AND 4-pin wire harness installed:
• The recall remedy is available. The recall procedure will be performed at NO CHARGE to you.
• Failure to complete this recall repair could lead to potential fire risk.
• Due to potential fire risk, you are strongly advised to park your vehicle outside and away from structures until the recall remedy is completed.
• Hyundai recommends contacting your preferred dealer and scheduling an appointment in advance to avoid any inconveniences. To locate your nearest Hyundai dealer and schedule your appointment, please visit:
www.hyundaiusa.com/campaign244
If your vehicle DOES NOT have a Genuine Hyundai Accessory trailer tow hitch and 4-pin wire harness installed:
• Your vehicle is still affected by this recall and requires further action.
• Please notify Hyundai using the included reply card and Hyundai will close out the recall on your vehicle. No further action is required.
• If you are still unsure, please visit your nearest Hyundai dealer to verify and complete
the recall.
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “7”
NHTSA Recall Number: 23V-181
Hyundai Recall Number: 244
IMPORTANT SAFETY RECALL
Trailer Tow Hitch Harness
This notice applies to your [Model Year] Hyundai [Model] vehicle, VIN: XXXXXXXXXXXXXXXXX
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
NHTSA Recall Number: 23V-181
Hyundai Recall Number: 244
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Do you want to learn more about this Safety Recall and schedule your appointment?
To learn more about this safety recall, including remedy repair, and other commonly asked questions, and how best to schedule your appointment please visit:
www.hyundaiusa.com/campaign244
Have you previously paid for this repair?
If you have previously paid for a repair that addresses the problem described in this letter, you may be eligible for a reimbursement. Use the link below to submit your reimbursement request or to obtain additional information, call 1-855-371-9460.
owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/campaign.html
No longer own this vehicle?
You received this notification because U.S. federal regulations require automotive manufacturers to notify last known owners of recalled vehicles based on current owner records. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
IMPORTANT SAFETY RECALL
GLUE STRIP / GLUE STRIP / GLUE STRIP / GLUE STRIP / GLUE STRIP / GLUE STRIP GLUE STRIP / GLUE STRIP / GLUE STRIP
GLUE STRIP / GLUE STRIP / GLUE STRIP
REPLY CARD
Important Safety Recall: Trailer Tow Hitch Harness
1. Genuine Hyundai Accessory Trailer Tow Hitch with 4-Pin
Wire Harness — Action Required
3. No Tow Hitch and Wire Harness — NOT equipped
2. Genuine Hyundai Accessory Trailer Tow Hitch with 7-Pin
Wire Harness — NOT equipped
Steps to Help You Identify:
 Inspect the rear of your vehicle.
 Look for a Genuine Hyundai
Accessory Trailer Tow Hitch and
4-Pin Wire Harness. (Figure 1)
 If NOT equipped (Figure 2 or 3):
Check the box below and
return this reply card.
 If uncertain, please visit
your nearest Hyundai Dealer
to verify.
My Hyundai vehicle is:
NOT equipped with a Genuine Hyundai Accessory Trailer Tow Hitch and 4-Pin Wire Harness.
(Figure 2 or 3)
 Fold in half  TO RETURN CARD:  Fold in half, 
moisten lower edges and close
Action Required:
• Please make a service
appointment with your
local dealership
• Do NOT return card
[Name]
[Address 1]
[Address 2]
VIN:
“This proofed copy contains a USPS intelligent mail barcode.
Due to the nature of the encoded data it is critical that the code be
approved before printing. By approving this proof you are certifying
that the barcode, and the encoded data, is correct.”
“This proofed copy contains a USPS intelligent mail barcode.
Due to the nature of the encoded data it is critical that the code be
approved before printing. By approving this proof you are certifying
that the barcode, and the encoded data, is correct.”
proofed copy contains a USPS intelligent mail barcode.
the nature of the encoded data it is critical that the code be
approved before printing. By approving this proof you are certifying
the barcode, and the encoded data, is correct.”

**************************************************************************************************************

1
Recall 244: Trailer Tow Hitch Harness Inspection and 4 PIN Pigtail Harness/Fuse – Dealer Best Practice
January 25th, 2024 Document Topic Date • Technical Service Bulletin (TSB 24-01-008H) published – Remedy Available for Santa Cruz (NXT); supersedes TSB 23-01-027H-1
• All updates/revisions are in yellow highlight addressing the Santa Cruz 01/25/2024
Recall Description
Certain 2022-2023MY Santa Cruz, 2019-2023MY Santa Fe, 2021-2023MY Santa Fe Hybrid, and 2022-2023MY Santa Fe Plug-in vehicles may be equipped with a Genuine Hyundai Accessory tow hitch assembly supplied by and available for purchase through Hyundai as a Port Installed Option (PIO), as a Dealer Installed Option (DIO) or through over the counter part sale. Certain tow hitch harness modules may develop an electrical short circuit. An electrical short could increase the risk of a tow hitch harness module fire while driving or while the vehicle is parked with the ignition off. TSB 24-01-008H provides the inspection procedure for vehicles NOT EQUIPPED with the trailer tow hitch and wire harness or only have the 7-PIN harness installed. For vehicles EQUIPPED with the 4-PIN wire harness, the service procedure also provides the details for the 4-PIN extension wire harness repair or full harness replacement, and the fuse replacement.
Applicable Vehicles (Certain)
• 2022-2023MY Santa Cruz (NXT) produced 05/26/2021 – 03/20/2023
• 2019-2023MY Santa Fe (TMa) produced 05/23/2018 – 03/20/2023
• 2021-2023MY Santa Fe Hybrid (TM HEV/TMa HEV) produced 12/18/2020 – 03/20/2023
• 2022-2023MY Santa Fe Plug-in (TM PHEV) produced 05/31/2021 – 03/03/2023 Remedy Information
• Recommended Service Technician Training Level: Expert Level or above
• Please see TSB 24-01-008H for full service procedure details and workflow by model.
• The procedure provided in TSB 24-01-008H (or latest version) provides the recall’s steps to inspect if the vehicle is equipped with a 4-PIN harness and to either replace the tow hitch harness or install the extension wire depending on the result of the multimeter reading. For the Santa Cruz ONLY, a jumper
IMPORTANT: As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS.
NOTICE: Hyundai recommends wners to park their vehicles outside and away from structures until
the recall remedy is completed. harness must be installed prior to the multimeter reading. Inspection examples/Scenarios:
• Inspect the vehicle as per TSB 24-01-008H (or latest version) to determine if the vehicle is equipped with a 4-PIN wire harness. VIN: 123456
Date: 06/05/23 VIN: 123456
Date: 06/05/23 NOT AFFECTED
The vehicle does not have a Genuine Hyundai Accessory trailer tow hitch or tow hitch harness installed. NOT AFFECTED
The vehicle has a Genuine Hyundai Accessory trailer tow hitch but does not have a tow hitch harness. VIN: 123456
Date: 06/05/23 NOT AFFECTED
The vehicle has a 7-PIN wire harness installed. Service Tips/Training 4-PIN Wire Harness
AFFECTED
Equipped with the 4-PIN wire harness. Please follow TSB for further repair workflow/details. • If a customer arrives to the dealer with no appointment scheduled and parts are required for the repair, it is recommended for the dealer to offer alternative transportation to the customer while part(s) are ordered.
• If customer schedules an appointment in advance, order the parts if possible ahead of time to prevent any delays.
• Always inquire if the customer will have time for an additional service to be performed if they were originally scheduled for a different service.
• Offer SRC assistance for customers who may be pressed on time.
• Be honest with customers on wait times.
• If the service is taking longer than expected, update the customer.
• If you are unsure of certain processes, don’t guess. Take time to familiarize yourself with the proper procedures or ask for help/clarity from your teammates or leadership.
• If you see a team member having trouble addressing the concern, ask if you can provide some help. Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers who do not feel safe operating their vehicle until the remedy is complete. In addition, a SRC may be required based on any other additional work on the vehicle that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a 3rd Party Rental or Rideshare may be provided. 2 Warranty Information
• This recall campaign pays for the following according to the table below: Model ALL
Santa Fe (TM) Santa Fe Hybrid (TM HEV/TMa HEV)
Santa Fe Plug-in (TM PHEV)
Santa Cruz (NXT) Op Time 0.2 M/H
0.7 M/H
0.4 M/H 1.0 M/H
0.7 M/H Vehicle has 4-PIN
(Yes/No)
No Yes Yes Yes Yes Multimeter Result (mA) N/A Below 13
Equal to or
Above 13 Below 13 Equal to or Above 13 Jumper Harness N/A N/A N/A Yes Yes Wire Ext. Install N/A Yes No Yes No Tow Hitch Replace N/A No Yes No Yes Photos: Refer to TSB 24-01-008H (or latest version) for repair validation sample photo and additional details regarding specific digital documentation requirements. Parts Information
• Please refer to the Recall 244 Parts Bulletin for the latest parts information (HD.com/Parts/Documents Library/Reference Materials/Parts Bulletin) for the latest information.
• Please note the following:
o On CPM (Campaign Parts Management): Dealers can keep ordering needed parts as long as they submit their corresponding campaign claims. Please ensure corresponding claims are submitted to avoid any delays in ordering. If this restriction is lifted, HMA will communicate to the field/dealers.
▪ Extension Wire Kit (S8F67-AC900QQH)
▪ Fuse Assy (18790-04930QQH)
▪ Jumper Harness (K5F67-ACD00QQH)
o On Critical Supply Parts (CSP) restriction: Dealer will require a valid recall 244 VIN to order the following part number. Due to a limited quantity of parts inventory, this will ensure affected vehicles encompassed in this campaign receive priority parts allocation. If the restriction is lifted, there will be notification via WEBDCS.
▪ Tow Hitch Harness Assembly (S2F67-AC700)
• 4-PIN Mini-Testers can be sourced via your local retailer if not already on hand (e.g. Amazon, Home Depot)
• Dealers may use existing multimeters currently on-hand if repair of the vehicle is required. 3 Sample Customer Talk Track
1. For customer with an appointment, but recall not part of the originally scheduled services: “I see that your vehicle has an open recall campaign that we would like to take care of for you while you are here today. This Recall Campaign 244 relates to the 4-PIN Genuine Hyundai tow hitch wire harness. We will inspect your vehicle for the 4-PIN wire harness and repair the vehicle, as necessary. This service, of course, will be provided at no charge to you. If necessary, we would like to offer you an SRC while we repair your vehicle. We apologize for the severe inconvenience.” 2. For Walk-in Customer: “During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall with an available remedy. The recall states it is a condition related to the Genuine Hyundai 4-PIN tow hitch wire harness. 3. For customers over the phone: “While I have you on the line and verifying your current appointment, I ran your VIN and see that your vehicle has an open recall that relates to the Genuine Hyundai 4-PIN wire harness. The recall’s remedy is to inspect for a 4-PIN wire harness on the vehicle and repair the vehicle, as necessary. This service, of course, will be provided at no charge to you.
If time permits, we can address this recall during your current appointment and it will be at no cost to you. Should you need transportation assistance during this time, we can help arrange an SRC since this may prolong the stay of your vehicle at service. Hyundai recommends owners to park their vehicles 4 outside and away from structures until the recall remedy is completed. We apologize for the inconvenience.” Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls? Did you check for any decline services from previous visits?
□ Yes
□ No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership. Also ask customer if he/she would like to have any of the previous declined services performed. □
Readiness: Are the required parts & supplies in stock to complete this campaign?
□ Yes
□ No – If possible, please have parts/supplies on-hand if customer has made appointment beforehand and to minimize dealership traffic. Obtain an estimated time of arrival (ETA) as soon as possible. Reception: Did the customer provide authorization to perform repairs?
□ Yes
□ No – Please ensure you obtain the written signature and/or verbal confirmation from the customer. Did you explain to the customer the expected repair time and an expectation for a status update?
□ Yes
□ No – Customer should be given an estimated time of when his/her vehicle is completed so the customer can plan the rest of their day away from the dealership. Did you offer the customer Alternative Transportation if requested?
□ Yes
□ No – Customer should be offered alternative transportation if they feel uncomfortable in the operation of their vehicle prior to the remedy being completed on his/her vehicle. In addition, a SRC may be required based on the recall repair procedure duration and any other additional work on the vehicle that may need to be addressed during customer’s visit. Did you provide the customer with an eMPI?
□ Yes
□ No Repair: Does the Technician meet the recommended training requirements (expert level or above) to complete this recall/campaign?
□ Yes
□ No – Please ensure a technician with a Certified level (or higher) completes this repair. Were the VIN/mileage captured and appropriate picture(s) taken based on the inspection and/or repair need as outlined in TSB 24-01-008H (or latest version)?
□ Yes
□ No – Please ensure the VIN/mileage & appropriate picture(s) are taken in order for the dealership to be paid. See TSB 24-01-008H (or latest version) for specific requirements as related to digital documentation required. 5 Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
□ Yes
□ No Customer FAQ
Q1: What is the issue?
A1: The subject vehicles may be equipped with a genuine Hyundai accessory tow hitch assembly available for purchase through Hyundai as a Port Installed Option (PIO), as a Dealer Installed Option (DIO) or through over the counter part sale. The printed circuit board (“PCB”) in the trailer tow hitch harness module may be susceptible to water inflow through the trailer tow hitch wiring harness connector, resulting in an electrical short circuit. An electrical short could increase the risk of a tow hitch harness module fire while driving or while the vehicle is parked with the ignition off. Q2: What are the affected vehicles? A2: They include the following:
• 2019-2023MY Santa Fe (TM) produced 05/23/2018 – 03/20/2023
• 2021-2023MY Santa Fe Hybrid (TM HEV/TMa HEV) produced 12/18/2020 – 03/20/2023
• 2022-2023MY Santa Fe Plug-in (TM PHEV) produced 05/13/2021 – 03/03/2023
• 2022-2023MY Santa Cruz (NXT) produced 05/26/2021 – 03/20/2023 Q3: What is the safety concern?
A3: A vehicle fire increases the risk of injury to occupants or bystanders. Q4: Have there been any accidents or injuries?
A4: As of the date of the filing to NHTSA (03/17/2023), Hyundai identified three (3) report(s) of fires that may relate to the defect condition in the U.S. There are no confirmed crashes or injuries related to this condition.
Q5: Will a Dealer Stop Sale be issued?
A5: A dealer “stop sale” has been issued in accordance with federal regulation for involved vehicles unsold at dealers. Q6: What will be done during the recall service at the dealer?
A6: Owners can continue driving these vehicles; however, Hyundai recommends owners parking their vehicles outside and away from structures until the recall remedy is completed. Owners of the subject vehicles will be notified by First Class Mail with instructions to bring their vehicles to a Hyundai dealer for inspection of the Genuine Hyundai Accessory trailer tow hitch and 4-PIN wire harness and remedy, if necessary. If the vehicle is found to be equipped with a Genuine Hyundai Accessory trailer tow hitch and 4-PIN wire harness, the vehicle will be further evaluated for either a wire extension harness repair or full to hitch harness assembly replacement. An updated 15A fuse and label to the junction box will also be installed on the vehicle. For Santa Cruz vehicles ONLY, a jumper harness will also be installed. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. Q7: When will owners be notified?
A7: Owners of the subject vehicles were previously provided an interim letter in late May 2023 via First Class Mail with a reply card that gave them an option to notify Hyundai if their vehicle is equipped or not equipped
6 with a Genuine Hyundai Accessory trailer tow hitch & 4-PIN wire harness. For Santa Fe, Santa Fe Hybrid, & Santa Fe Plug-in vehicles: Owners were notified via First Class Mail in July 2023 of a remedy available for their vehicle.
For Santa Cruz vehicles: Owners are expected to be notified via First Class Mail in early February 2024 of a remedy available for their vehicle. Contact Reference
Please see the list on the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. 7 Key Contact Information
Dealer Support Contact Information Description Parts Techline Warranty HELPREP Line
Warranty Prior Approval (PA)Center Xtime Technical Support HyundaiPartsHotline@MobisUSA.com 1-800-545-4515
1‐800‐325‐6604 1‐877‐446‐2922
PA@hmausa.com
Support@xtime.com 1‐866‐984‐6355 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling:
• Appointment / ShopCapacity Management / Campaign Integration / OperationCodes AutoLoop Technical Support Support@autoloop.com 1-877-850-2010 Assistance with Car Care Scheduling:
• Appointment / ShopCapacity Management / Campaign Integration / OperationCodes CDK Technical Support Customer Support
HyundaiCustomer Care Center (Recall/Campaign Questions)
HyundaiRecall /Campaign Website Hyundai Customer Care Center(GeneralQuestions)
HyundaiRoadside Assistance https://serviceconnect.support.cdk.com/ Contact Information
1‐855‐671‐3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Assistance with Car Care Scheduling:
• Appointment / ShopCapacity Management / Campaign Integration / OperationCodes
Description
Customer questions or concerns related to recall or service campaigns
Updated information related to the specific recall or service campaign
Customers general questions, non‐campaign related HyundaiRoadside Assistance Key Reference Information
Name Source
Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) -Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling Car Care Scheduling(Xtime) -Recall Appointment Notification 1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAILFIELD” Parts – Campaign Parts Management (CPM) Procedure
Service Rental Car (SRC)Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall
www.safercar.gov 8 9
Appendix
History Date • Technical Service Bulletin (TSB 23-01-027H-1) revised to include remedy for Santa Fe, Santa Fe Hybrid, & Santa Fe Plug-in vehicles
• Recall 244: Inspection Procedure (TSB 23-01-027H) has been published 06/07/2023 03/20/2023

**************************************************************************************************************

Recall 244: Trailer Tow Hitch Harness Accessory Inspection – Dealer Best Practice
March 20, 2023
Document Topic Date
• Recall 244 inspection procedure (TSB #23-01-027H) has been published 03/20/2023
A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers.
Description of Campaign:
Certain 2022-2023MY Santa Cruz, 2019-2023MY Santa Fe, Santa Fe Hybrid, Santa Fe Plug-in vehicles may be equipped with a Genuine Hyundai Accessory tow hitch assembly supplied by and available for purchase through Hyundai as a Port Installed Option (PIO), as a Dealer Installed Option (DIO) or through over the counter part sale. Certain tow hitch harness modules may develop an electrical short circuit. An electrical short could increase the risk of a tow hitch harness module fire while driving or while the vehicle is parked with the ignition off.
Affected Vehicles:
• Certain 2022-2023MY Santa Cruz vehicles
• Certain 2019-2023MY Santa Fe vehicles
• Certain 2021-2023MY Santa Fe Hybrid vehicles
• Certain 2022-2023MY Santa Fe Plug-in vehicles Inspection: Visually inspect the center rear lower bumper for the following:
✓ It has a 4pin trailer hitch wire harness – The vehicle is affected by this recall. The remedy is not yet available. Dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Owners can continue driving these vehicles; however, Hyundai recommends parking their vehicles outside and away from structures until the recall remedy or interim repair is available and completed.
As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS.
4 pin-harness
Vehicle IN
Inspection:
✓ 4-PIN Harness
Inspection:
✓ Hitch & 7-PIN Harness
✓ No harness or hitch
✓ Hitch, but no harness
The vehicle is affected by Recall
244. Remedy is currently not available. The vehicle is not affected by Recall 244. Submit claim according to 244 TSB & release
vehicle. ✓ It does not have a hitch wire harness installed or it has a 7pin trailer hitch wire harness – The vehicle is not affected by the recall and can be operated as normal. Take the required STUI photos as per TSB 23-01-027H and file the campaign claim to complete the recall. Not Affected (no harness) Not Affected (7pin harness) Recommended Alternative Transportation: A Service Rental Vehicle (SRC) should be provided to customers who have a Genuine Hyundai Accessory trailer hitch and 4pin harness who do not feel safe operating their vehicle until a remedy is available. Customer Talk Tracks:
• No hitch or harness: Your vehicles has an open Recall 244. This recall affects the trailer hitch harness on vehicles with Genuine Hyundai towing hitch and harness installed. Certain vehicles have experienced electrical shorts in the trailer hitch control module resulting in an increased risk of fire. We inspected your vehicle, and it does not have a Genuine Hyundai towing hitch or harness installed therefore your vehicles is not affected by the recall. • Yes hitch, no harness: Your vehicles has an open Recall 244. This recall affects the trailer hitch harness on vehicles with Genuine Hyundai towing hitch and harness installed. Certain vehicles have experienced electrical shorts in the trailer hitch control module resulting in an increased risk of fire. We inspected your vehicle, and it does have a Genuine Hyundai towing hitch, however it does not have a trailer hitch harness installed therefore your vehicles is not affected by the recall. • Yes hitch & 4-pin harness: Your vehicles has an open Recall 244. This recall affects the trailer hitch harness on vehicles with Genuine Hyundai towing hitch and harness installed. Certain vehicles have experienced electrical shorts in the trailer hitch control module resulting in an increased risk of fire. We inspected your vehicle, and it does have a Genuine Hyundai towing hitch and 4-pin harness installed, there is currently no remedy available however you can continue driving the vehicle, but it is recommended that you park the vehicle outside until a remedy has been performed. • Yes hitch & 7-pin harness: Your vehicles has an open Recall 244. This recall affects the trailer hitch harness on vehicles with Genuine Hyundai towing hitch and harness installed. Certain vehicles have experienced electrical shorts in the trailer hitch control module resulting in an increased risk of fire. We inspected your vehicle, and it does have a Genuine Hyundai towing hitch however it also has a 7-pin trailer hitch harness installed therefore your vehicles is not affected by the recall. Best Practice Checklist: Reservation: Did you check WebDCS for additional campaigns or recalls?
□ Yes
□ No Reception: Did you inspect the customer’s hitch harness connector to see if it is affected by the Recall? □ Yes
□ No Repair: Did you provide the customer with an eMPI?
□ Yes
□ No Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
□ Yes
□ No Additional Training & Resources:
Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by HMA. Warranty Information:
MODEL OP. CODE OPERATION OP. TIME CAUSAL PART NATURE CAUSE Santa Cruz (NXT)
Santa Fe (TM)
Santa Fe HYBRID (TM HEV)
Santa Fe PLUG-IN (TM PHEV) RC244HY1 RC244HY2 RC244HY3 RC244HY4 TRAILER TOW HITCH INSPECTION – NO WIRE HARNESS OR 7-PIN HARNESS INSTALLED ONLY 0.2 M/H S2F67-AC000 S2F67-AC100 S2F67-AC101 S2F67-AC400 I11 ZZ3 NOTE 1: The following service procedure ONLY applies to vehicles not equipped with the Genuine Hyundai Accessory trailer tow hitch, equipped with tow hitch and 7-PIN Harness installed, or equipped with the Genuine Hyundai Accessory trailer tow hitch but without wire harness installed.
NOTE 2: Submit Claim on Campaign Claim Entry Screen.
NOTE 3: Claim must include a STUI picture of the rear center lower bumper clearly visible along with a piece of paper displaying the last 6 digits of the VIN and date of the inspection. If not included, claim will be subject to debit. Parts
Parts, if applicable, will be provided once a remedy has been released by HMA. Please refer to Parts Bulletin for Recall 244 located on Hyundaidealer.com for additional information regarding a parts stop sale on affected harness part numbers: Parts Tab > Documents Library > Reference Materials > Parts Bulletins > HMA Parts Bulletin – Recall 244 – Tow Hitch Wiring Harness The four (4) affected harnesses on hold include the following part numbers:
• S2F67-AC000
• S2F67-AC100
• S2F67-AC101
• S2F67-AC400 Customer FAQ:
Q1: What is the issue? A1: The subject vehicles may be equipped with an accessory trailer tow hitch assembly available for purchase through Hyundai or other authorized retailers. The printed circuit board (“PCB”) in the trailer tow hitch harness module may be susceptible to water inflow through the trailer tow hitch wiring harness connector, resulting in an electrical short circuit. An electrical short could increase the risk of a trailer tow hitch harness module fire while driving or while the vehicle is parked with the ignition off/on. Q2: What are the affected vehicles? A2: The following will be included:
• Certain 2019-2023MY Santa Fe vehicles
• Certain 2021-2023MY Santa Fe Hybrid vehicles
• Certain 2022-2023MY Santa Fe Plug-in vehicles
• Certain 2022-23MY Santa Cruz vehicles Q3: What is the safety concern?
A3: A vehicle fire increases the risk of injury to occupants or bystanders. Q4: Have there been any accidents or injuries?
A4: As of the date of this filing (03/17/2023), Hyundai has identified three (3) report(s) of fires that may relate to the defect condition in the U.S. There are no confirmed crashes or injuries related to this condition.. Q5: Stop Sale?
A5: Dealer: A dealer “stop sale” has been issued in accordance with federal regulation for involved vehicles unsold at dealers.
Port: A “hold” has been issued for all involved vehicles located at ports and vehicle processing centers. Q6: What will be done during the recall service at the dealer?
A6: Once an official remedy is available, all owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the remedy completed free of charge, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24,2022. Q7: When will owners be notified?
A7: Owners will be notified via First Class Mail in mid-May 2023. Contact Reference
Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. Key Contact Information
Dealer Support Contact Information Description Parts Techline Warranty HELPREP Line
Warranty Prior Approval (PA) Center Xtime Technical Support AutoLoop Technical Support CDK Technical Support Customer Support
Hyundai Customer Care Center (Recall /Campaign Questions)
Hyundai Recall /Campaign Website
Hyundai Customer Care Center (GeneralQuestions)
Hyundai Roadside Assistance HyundaiPartsHotline@MobisUSA.com 1-800-545-4515
1‐800‐325‐6604 1‐877‐446‐2922
PA@hmausa.com
Support@xtime.com 1‐866‐984‐6355 Support@autoloop.com
1-877-850-2010 https://serviceconnect.support.cdk. com/ Contact Information
1-855-671-3059 www.hyundaiusa.com/recall 1‐800‐633‐5151
1-800-243-7766 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Description
Customer questions or concerns related to recall or service campaigns
Updated information related to the specific recall or service campaign
Customers general questions, non-campaign related Hyundai Roadside Assistance Key Reference Information
Name Source
Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials
Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure
Service Rental Car (SRC) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall
www.safercar.gov Appendix
History Date
• Recall 244 inspection procedure (TSB #23-01-027H) has been published 03/20/2023

**************************************************************************************************************

1
Recall 244: Trailer Tow Hitch Harness Inspection and 4 Pins Pigtail Extension Wire & Harness/Fuse Replacement – Dealer Best Practice
June 07, 2023 Updates to this Document Date • Technical Service Bulletin (TSB 23-01-027H-1) revised to include remedy for Santa Fe, Santa Fe Hybrid, & Santa Fe Plug-in vehicles 06/07/2023
Recall Description:
Certain 2022-2023MY Santa Cruz, 2019-2023MY Santa Fe, 2021-2023MY Santa Fe Hybrid, and 2022-2023MY Santa Fe Plug-in vehicles may be equipped with a Genuine Hyundai Accessory tow hitch assembly supplied by and available for purchase through Hyundai as a Port Installed Option (PIO), as a Dealer Installed Option (DIO) or through over the counter part sale. Certain tow hitch harness modules may develop an electrical short circuit. An electrical short could increase the risk of a tow hitch harness module fire while driving or while the vehicle is parked with the ignition off. TSB 23-01-027H-1 provides the inspection procedure for vehicles NOT EQUIPPED with the trailer tow hitch and wire harness or only have the 7-PIN harness installed. For vehicles EQUIPPED with the 4-PIN wire harness, the service procedure provides the details for the 4-PIN extension wire harness repair or full harness replacement, and the fuse replacement.
Affected Vehicles (Certain):
• 2022-2023MY Santa Cruz (NXT) produced 05/26/2021 – 03/20/2023
• 2019-2023MY Santa Fe (TMa) produced 05/23/2018 – 03/20/2023
• 2021-2023MY Santa Fe Hybrid (TM HEV/TMa HEV) produced 12/18/2020 – 03/20/2023
• 2022-2023MY Santa Fe Plug-in (TM PHEV) produced 05/31/2021 – 03/03/2023
As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS.
NOTICE for Santa Cruz (NXT) vehicles: The remedy repair for affected Santa Cruz (NXT) vehicles is still under development. For now, only inspection is available if there is a Genuine Hyundai Accessory trailer tow hitch & 4-PIN wire harness present or not. Additional information will be provided once a remedy becomes available. Hyundai recommends owners to park their vehicles outside and away from structures until the recall
remedy is completed. Service Procedure Flowchart:
SANTA FE VEHICLES: SANTA CRUZ VEHICLES: 2 Examples of Inspection:
• Inspect the vehicle as per TSB 23-01-027H-1 (or latest version) to determine if the vehicle is equipped with a 4-PIN wire harness. VIN: 123456
Date: 06/05/23 VIN: 123456
Date: 06/05/23 NOT AFFECTED
The vehicle does not have a Genuine Hyundai Accessory trailer tow hitch or tow hitch harness installed. NOT AFFECTED
The vehicle has a Genuine Hyundai Accessory trailer tow hitch but does not have a tow hitch harness. VIN: 123456
Date: 06/05/23 NOT AFFECTED
The vehicle has a 7-PIN wire harness installed. 4-PIN Wire Harness
AFFECTED
Equipped with the 4-PIN wire harness. Recommended Alternative Transportation:
All vehicles excluding Santa Cruz – A Service Rental Car (SRC) may be required based on the recall procedure repair duration. It is recommended for the dealer to have the parts on-hand prior to customer arrival if customer has made an appointment ahead of time to minimize customer inconvenience. For Santa Cruz – If the affected vehicle has a Genuine Hyundai Accessory trailer tow hitch and 4-PIN wire harness installed, Hyundai recommends owners to park their vehicles outside and away from structures until the recall remedy is completed. Warranty Information:
All vehicles excluding Santa Cruz: This recall pays from 0.4 M/H or 0.7 M/H if vehicle is equipped with Genuine Hyundai Accessory trailer tow hitch and 4-PIN wire harness and if repairs are needed:
• Inspection, Extension Wire Harness Repair, and Fuse Replacement – 0.7 M/H
• Inspection, Extension Harness Assembly, and Fuse Replacement – 0.4 M/H For all vehicles: Upon inspection, if there is no Genuine Hyundai Accessory trailer to hitch and 4-PIN wire harness on the vehicle, proceed with submission of the op code ‘Trailer Tow Hitch Inspection – No 4-PIN wire harness’.
• Trailer Tow Hitch Inspection (No 4-PIN wire harness installed) – 0.2 M/H Please refer to TSB 23-01-027H-1 (or latest version) for the specific Digital Documentation Policy requirements and additional details. Parts Information:
• Please refer to the Recall 244 Parts Bulletin for the latest parts information (HD.com/Parts/Documents Library/Reference Materials/Parts Bulletin). 3 • Please note the following:
o Extension Wire Kit (S8F67-AC900QQH) & Fuse Assy (18790-04930QQH, including fuse and sticker): On CPM (Campaign Parts Management); Dealers can keep ordering needed parts as long as they submit their corresponding campaign claims. Please ensure corresponding claims are submitted to avoid any delays in ordering. If this restriction is lifted, HMA will communicate to the field/dealers.
o Dealers may use existing multimeters currently on-hand if repair of the vehicle is required.
o 4-PIN Mini-Testers can be sourced via your local retailer if not already on hand (e.g. Amazon, Home Depot) Best Practice Checklist: Reservation: Did you check WebDCS for additional campaigns or recalls?
□ Yes
□ No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
Readiness: Are parts in stock to complete this campaign?
□ Yes
□ No – It is highly recommended to have parts on-hand when customer arrives to the dealership, especially if customer has made appointment beforehand and to minimize dealership traffic. Order parts and obtain an estimated time of arrival (ETA) as soon as possible.
Reception: Did you explain to the customer the expected repair time based on the repair?
□ Yes
□ No – Customer should be given an estimated time of when his/her vehicle is completed so the customer can plan the rest of their day away from the dealership.
Repair: Did you provide the customer with an eMPI?
□ Yes
□ No
Repair: Does the Technician meet the recommended training requirements (expert level or above) to complete this recall/campaign?
□ Yes
□ No – Please ensure a technician with an expert level (or higher) completes this repair as it is a critical recall involving safety.
Repair: Were the VIN/mileage captured and appropriate picture(s) taken based on the inspection and/or repair need as outlined in TSB 23-01-027H-1 (or latest version)?
□ Yes
□ No – Please ensure the VIN/mileage & appropriate picture(s) are taken in order for the dealership to be paid. See TSB 23-01-027H-1 (or latest version) for specific requirements as related to digital documentation required.
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
□ Yes
□ No Sample Customer Talk Tracks: “If you experience issues with the Genuine Hyundai Accessory trailer tow hitch and 4-PIN wire harness such as inoperative trailer lights or a burning smell from the rear of the vehicle prior to your arrival at the dealer, please have your vehicle towed to the nearest Hyundai dealer and do not attempt to drive the vehicle until the remedy has been applied.” Santa Cruz vehicles ONLY: 4 “We checked to see if your vehicle has any open recalls. We found that Recall 244 for the Genuine Hyundai Accessory trailer tow hitch and wire harness is open on your vehicle. Currently, the remedy for the Santa Cruz is not available and is under development. Hyundai recommends owners to park their vehicles outside and away from structures until the recall remedy is completed.” Customer FAQ:
Q1: What is the issue?
A1: The subject vehicles may be equipped with a genuine Hyundai accessory tow hitch assembly available for purchase through Hyundai as a Port Installed Option (PIO), as a Dealer Installed Option (DIO) or through over the counter part sale. The printed circuit board (“PCB”) in the trailer tow hitch harness module may be susceptible to water inflow through the trailer tow hitch wiring harness connector, resulting in an electrical short circuit. An electrical short could increase the risk of a tow hitch harness module fire while driving or while the vehicle is parked with the ignition off. Q2: What are the affected vehicles? A2: They include the following:
• 2019-2023MY Santa Fe (TM) produced 05/23/2018 – 03/20/2023
• 2021-2023MY Santa Fe Hybrid (TM HEV/TMa HEV) produced 12/18/2020 – 03/20/2023
• 2022-2023MY Santa Fe Plug-in (TM PHEV) produced 05/13/2021 – 03/03/2023
• 2022-2023MY Santa Cruz (NXT) produced 05/26/2021 – 03/20/2023 Q3: What is the safety concern?
A3: A vehicle fire increases the risk of injury to occupants or bystanders. Q4: Have there been any accidents or injuries?
A4: As of the date of the filing to NHTSA (03/17/2023), Hyundai has identified three (3) report(s) of fires that may relate to the defect condition in the U.S. There are no confirmed crashes or injuries related to this condition.
Q5: Will a Dealer Stop Sale be issued?
A5: A dealer “stop sale” has been issued in accordance with federal regulation for involved vehicles unsold at dealers. Q6: What will be done during the recall service at the dealer?
A6: Owners can continue driving these vehicles; however, Hyundai recommends owners parking their vehicles outside and away from structures until the recall remedy is completed. Owners of the subject Santa Fe, Santa Fe Hybrid, and Santa Fe Plug-in vehicles will be notified by First Class Mail with instructions to bring their vehicles to a Hyundai dealer for inspection of the Genuine Hyundai Accessory trailer tow hitch and 4-PIN wire harness and remedy, if necessary. If the vehicle is found to be equipped with a Genuine Hyundai Accessory trailer tow hitch and 4-PIN wire harness, the vehicle will be further evaluated for either a wire extension harness repair or full harness assembly replacement. An updated 15A fuse and label to the junction box will also be installed on the vehicle. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. 5 Owners of the subject Santa Cruz vehicles will also be notified by First Class Mail once the remedy is available for these vehicles. The remedy is currently under development by Hyundai. Q7: When will owners be notified?
A7: Owners of the subject vehicles were previously provided an interim letter in late May 2023 via First Class Mail with a reply card that gave them an option to notify Hyundai if their vehicle is equipped or not equipped with a Genuine Hyundai Accessory trailer tow hitch & 4-PIN wire harness. For Santa Fe, Santa Fe Hybrid, & Santa Fe Plug-in vehicles: Owners are expected to be notified via First Class Mail starting this summer 2023 of a remedy available for their vehicles.
For Santa Cruz vehicles: Owners are expected to be notified via First Class Mail once the remedy is available for their vehicles. It is currently under development by Hyundai. Contact Reference:
Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. 6 Key Contact Information
Dealer Support Contact Information Description Parts Techline Warranty HELPREP Line
Warranty Prior Approval (PA)Center Xtime Technical Support HyundaiPartsHotline@MobisUSA.com 1-800-545-4515
1‐800‐325‐6604 1‐877‐446‐2922
PA@hmausa.com
Support@xtime.com 1‐866‐984‐6355 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling:
• Appointment / ShopCapacity Management / Campaign Integration / OperationCodes AutoLoop Technical Support Support@autoloop.com 1-877-850-2010 Assistance with Car Care Scheduling:
• Appointment / ShopCapacity Management / Campaign Integration / OperationCodes CDK Technical Support Customer Support
HyundaiCustomer Care Center (Recall/Campaign Questions)
HyundaiRecall /Campaign Website Hyundai Customer Care Center(GeneralQuestions)
HyundaiRoadside Assistance https://serviceconnect.support.cdk.com/ Contact Information
1‐855‐671‐3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Assistance with Car Care Scheduling:
• Appointment / ShopCapacity Management / Campaign Integration / OperationCodes
Description
Customer questions or concerns related to recall or service campaigns
Updated information related to the specific recall or service campaign
Customers general questions, non‐campaign related HyundaiRoadside Assistance Key Reference Information
Name Source
Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) -Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling Car Care Scheduling(Xtime) -Recall Appointment Notification 1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAILFIELD” Parts – Campaign Parts Management (CPM) Procedure
Service Rental Car (SRC)Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed. Recall Campaign Website NHTSAWebsite www.hyundaiusa.com/recall www.safercar.gov
7 8
Appendix
History Date • Technical Service Bulletin (TSB 23-01-027H-1) revised to include remedy for Santa Fe, Santa Fe Hybrid, & Santa Fe Plug-in vehicles
• Recall 244: Inspection Procedure (TSB 23-01-027H) has been published 06/07/2023 03/20/2023

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-181
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Hyundai Motor America MAY 12, 2023 NHTSA Recall No. : 23V-181 Manufacturer Recall No. : 244 Manufacturer Information :
Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue
Fountain Valley CA 92708
Company phone : 800-633-5151
Population :
Number of potentially involved : 584,784 Estimated percentage with defect : 1 %
Vehicle Information :
Vehicle 1 : 2019-2023 Hyundai Santa Fe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : To identify all vehicles equipped with potentially affected tow hitch harnesses, 498,184 model year 2021-2023 Santa Fe vehicles produced from start of production (SOP) through March 20, 2023 for sale in the U.S. are expected to be involved in this recall.
Production Dates : MAY 23, 2018 – MAR 20, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2023 Hyundai Santa Fe HEV Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : To identify all vehicles equipped with potentially affected tow hitch harnesses, 20,687 model year 2021-2023 Santa Fe Hybrid vehicles produced from start of production (SOP) through March 20, 2023 for sale in the U.S. are expected to be involved in this recall.
Production Dates : DEC 18, 2020 – MAR 20, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-181 Page 2 Vehicle 3 : 2022-2023 Hyundai Santa Fe Plug-in HEV Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : To identify all vehicles equipped with potentially affected tow hitch harnesses, 6,113 model year 2022-2023 Santa Fe Plug-in Hybrid vehicles produced from start of production (SOP) through March 3, 2023 for sale in the U.S. are expected to be involved in this recall.
Production Dates : MAY 13, 2021 – MAR 03, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2022-2023 Hyundai Santa Cruz Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : To identify all vehicles equipped with potentially affected tow hitch harnesses, 59,800 model year 2022-2023 Santa Cruz vehicles produced from start of production (SOP) through March 20, 2023 for sale in the U.S. are expected to be involved in this recall.
Production Dates : MAY 26, 2021 – MAR 20, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The subject vehicles may be equipped with an accessory tow hitch assembly available for purchase through Hyundai or other authorized retailers. The printed circuit board (“PCB”) in the tow hitch harness module could be susceptible to water ingress through the 4-pin tow hitch harness connector, which could cause an electrical short. An electrical short could increase the risk of a trailer tow hitch harness module fire while driving or while the vehicle is parked with the ignition off.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A vehicle fire increases the risk of injury to occupants or bystanders.
Description of the Cause : Water ingress into the tow hitch harness module through the 4-pin tow hitch harness connector. Identification of Any Warning
that can Occur : None. Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-181 Page 3 Component Name 1 : Tow Hitch Harness
Component Description : Tow hitch module & wiring harness Component Part Number : S2F67-AC000 Component Name 2 : Tow Hitch Harness
Component Description : Tow hitch module & wiring harness Component Part Number : S2F67-AC100 Component Name 3 : Tow Hitch Harness
Component Description : Tow hitch module & wiring harness Component Part Number : S2F67-AC101 Component Name 4 : Tow Hitch Harness
Component Description : Tow hitch module & wiring harness Component Part Number : S2F67-AC400 Supplier Identification : Component Manufacturer
Name : SEGI Korea
Address : 301, Bupyeong-daero
Bupyeong-gu Incheon Foreign States Country : Korea, Republic of Chronology :
Please see Attachment A for the requested chronology. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-181
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Owners can continue driving these vehicles; however, Hyundai
recommends parking their vehicles outside and away from structures until the recall remedy is completed. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for verification of an equipped Hyundai accessory trailer tow hitch assembly and installation of a 15A fuse and new wire extension kit, if necessary. All associated repairs and remedies will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will reimburse owners of affected vehicles for out- of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The improved connector is manufactured with waterproof material to prevent water ingress.
The remedy tow hitch harness will be available for purchase through Hyundai or other authorized retailers. Recall Schedule :
Description of Recall Schedule : Dealers and owners will be notified in accordance with the specified
dates.
Planned Dealer Notification Date : MAY 16, 2023 – MAY 16, 2023
Planned Owner Notification Date : MAY 16, 2023 – MAY 16, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-181
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Hyundai Motor America MAR 17, 2023 NHTSA Recall No. : 23V-181 Manufacturer Recall No. : 244 Manufacturer Information :
Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue
Fountain Valley CA 92708
Company phone : 800-633-5151
Population :
Number of potentially involved : 567,912 Estimated percentage with defect : 1 %
Vehicle Information :
Vehicle 1 : 2019-2023 Hyundai Santa Fe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Approximately 40,659 tow hitch harnesses were included with an accessory tow hitch or sold as a service part for use in model year 2019-2023 Santa Fe, model year 2021-2023 Santa Fe Hybrid, model year 2022-2023 Santa Fe Plug-in, and model year 2022-2023 Santa Cruz vehicles in the U.S. To identify all vehicles equipped with potentially affected tow hitch harnesses, all applicable vehicles produced from start of production (SOP) through March 13, 2023 for sale in the U.S. are expected to be involved in this recall.
Production Dates : MAY 23, 2018 – MAR 13, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2023 Hyundai Santa Fe HEV Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : Approximately 40,659 tow hitch harnesses were included with an accessory tow hitch or sold as a service part for use in model year 2019-2023 Santa Fe, model year 2021-2023 Santa Fe Hybrid, model year 2022-2023 Santa Fe Plug-in, and model year 2022-2023 Santa Cruz vehicles in the U.S. To identify all vehicles equipped with potentially affected tow hitch harnesses, all applicable vehicles produced from start of production (SOP) through March 13, 2023 for sale in the U.S. are expected to be involved in this recall.
Production Dates : DEC 18, 2020 – MAR 13, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-181 Page 2 Vehicle 3 : 2022-2023 Hyundai Santa Fe Plug-in HEV Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : Approximately 40,659 tow hitch harnesses were included with an accessory tow hitch or sold as a service part for use in model year 2019-2023 Santa Fe, model year 2021-2023 Santa Fe Hybrid, model year 2022-2023 Santa Fe Plug-in, and model year 2022-2023 Santa Cruz vehicles in the U.S. To identify all vehicles equipped with potentially affected tow hitch harnesses, all applicable vehicles produced from start of production (SOP) through March 13, 2023 for sale in the U.S. are expected to be involved in this recall.
Production Dates : MAY 13, 2021 – MAR 13, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2022-2023 Hyundai Santa Cruz Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Approximately 40,659 tow hitch harnesses were included with an accessory tow hitch or sold as a service part for use in model year 2019-2023 Santa Fe, model year 2021-2023 Santa Fe Hybrid, model year 2022-2023 Santa Fe Plug-in, and model year 2022-2023 Santa Cruz vehicles in the U.S. To identify all vehicles equipped with potentially affected tow hitch harnesses, all applicable vehicles produced from start of production (SOP) through March 13, 2023 for sale in the U.S. are expected to be involved in this recall.
Production Dates : MAY 26, 2021 – MAR 13, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The subject vehicles may be equipped with an accessory tow hitch assembly available for purchase through Hyundai or other authorized retailers. The printed circuit board (“PCB”) in the tow hitch harness module could be susceptible to water ingress through the 4-pin tow hitch harness connector, which could cause an electrical short. An electrical short could increase the risk of a trailer tow hitch harness module fire while driving or while the vehicle is parked with the ignition off.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A vehicle fire increases the risk of injury to occupants or bystanders.
Description of the Cause : Water ingress into the tow hitch harness module through the 4-pin tow hitch harness connector. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-181 Page 3 Identification of Any Warning
that can Occur : None. Involved Components : Component Name 1 : Tow Hitch Harness
Component Description : Tow hitch module & wiring harness Component Part Number : S2F67-AC000 Component Name 2 : Tow Hitch Harness
Component Description : Tow hitch module & wiring harness Component Part Number : S2F67-AC100 Component Name 3 : Tow Hitch Harness
Component Description : Tow hitch module & wiring harness Component Part Number : S2F67-AC101 Component Name 4 : Tow Hitch Harness
Component Description : Tow hitch module & wiring harness Component Part Number : S2F67-AC400 Supplier Identification : Component Manufacturer
Name : SEGI Korea
Address : 301, Bupyeong-daero
Bupyeong-gu Incheon Foreign States Country : Korea, Republic of Chronology : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-181
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Please see Attachment A for the requested chronology.
Description of Remedy :
Description of Remedy Program : Owners can continue driving these vehicles; however, Hyundai
recommends parking their vehicles outside and away from structures until the recall remedy is completed. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for verification of an equipped Hyundai accessory trailer tow hitch assembly and installation of a 15A fuse and new wire extension kit, if necessary. As an additional, separate level of protection, Hyundai plans to remove the fuse to the tow hitch module to address the fire risk while in operation and parked, in all affected vehicles until the remedy is available and completed. All associated repairs and remedies will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The improved connector is manufactured with waterproof material to prevent water ingress.
The remedy tow hitch harness will be available for purchase through Hyundai or other authorized retailers. Recall Schedule :
Description of Recall Schedule : Dealers and owners will be notified in accordance with the specified
dates.
Planned Dealer Notification Date : MAY 16, 2023 – MAY 16, 2023
Planned Owner Notification Date : MAY 16, 2023 – MAY 16, 2023
* NR – Not Reported

SEOCONTENT-END