Recall 244 Tow Hitch Harness Fire – 2019-2023 Hyundai Santa Fe, 2021-2023 Santa Fe HEV, 2022-2023 Santa Fe Plug-in HEV & Santa Cruz

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-181 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : MAR 17, 2023 NHTSA Recall No. : 23V-181 Manufacturer Recall No. : 244 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 567,912 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2019-2023 Hyundai Santa Fe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Approximately 40,659 tow hitch harnesses were included with an accessory tow hitch or sold as a service part for use in model year 2019-2023 Santa Fe, model year 2021-2023 Santa Fe Hybrid, model year 2022-2023 Santa Fe Plug-in, and model year 2022-2023 Santa Cruz vehicles in the U.S. To identify all vehicles equipped with potentially affected tow hitch harnesses, all applicable vehicles produced from start of production (SOP) through March 13, 2023 for sale in the U.S. are expected to be involved in this recall. Production Dates : MAY 23, 2018 – MAR 13, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2023 Hyundai Santa Fe HEV Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : Approximately 40,659 tow hitch harnesses were included with an accessory tow hitch or sold as a service part for use in model year 2019-2023 Santa Fe, model year 2021-2023 Santa Fe Hybrid, model year 2022-2023 Santa Fe Plug-in, and model year 2022-2023 Santa Cruz vehicles in the U.S. To identify all vehicles equipped with potentially affected tow hitch harnesses, all applicable vehicles produced from start of production (SOP) through March 13, 2023 for sale in the U.S. are expected to be involved in this recall. Production Dates : DEC 18, 2020 – MAR 13, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-181 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2023 Hyundai Santa Fe Plug-in HEV Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : Approximately 40,659 tow hitch harnesses were included with an accessory tow hitch or sold as a service part for use in model year 2019-2023 Santa Fe, model year 2021-2023 Santa Fe Hybrid, model year 2022-2023 Santa Fe Plug-in, and model year 2022-2023 Santa Cruz vehicles in the U.S. To identify all vehicles equipped with potentially affected tow hitch harnesses, all applicable vehicles produced from start of production (SOP) through March 13, 2023 for sale in the U.S. are expected to be involved in this recall. Production Dates : MAY 13, 2021 – MAR 13, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2022-2023 Hyundai Santa Cruz Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Approximately 40,659 tow hitch harnesses were included with an accessory tow hitch or sold as a service part for use in model year 2019-2023 Santa Fe, model year 2021-2023 Santa Fe Hybrid, model year 2022-2023 Santa Fe Plug-in, and model year 2022-2023 Santa Cruz vehicles in the U.S. To identify all vehicles equipped with potentially affected tow hitch harnesses, all applicable vehicles produced from start of production (SOP) through March 13, 2023 for sale in the U.S. are expected to be involved in this recall. Production Dates : MAY 26, 2021 – MAR 13, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles may be equipped with an accessory tow hitch assembly available for purchase through Hyundai or other authorized retailers. The printed circuit board (“PCB”) in the tow hitch harness module could be susceptible to water ingress through the 4-pin tow hitch harness connector, which could cause an electrical short. An electrical short could increase the risk of a trailer tow hitch harness module fire while driving or while the vehicle is parked with the ignition off. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A vehicle fire increases the risk of injury to occupants or bystanders. Description of the Cause : Water ingress into the tow hitch harness module through the 4-pin tow hitch harness connector. Part 573 Safety Recall Report 23V-181 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : None. Involved Components : Component Name 1 : Tow Hitch Harness Component Description : Tow hitch module & wiring harness Component Part Number : S2F67-AC000 Component Name 2 : Tow Hitch Harness Component Description : Tow hitch module & wiring harness Component Part Number : S2F67-AC100 Component Name 3 : Tow Hitch Harness Component Description : Tow hitch module & wiring harness Component Part Number : S2F67-AC101 Component Name 4 : Tow Hitch Harness Component Description : Tow hitch module & wiring harness Component Part Number : S2F67-AC400 Supplier Identification : Component Manufacturer Name : SEGI Korea Address : 301, Bupyeong-daero Bupyeong-gu Incheon Foreign States Country : Korea, Republic of Chronology : Part 573 Safety Recall Report 23V-181 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Please see Attachment A for the requested chronology. Description of Remedy : Description of Remedy Program : Owners can continue driving these vehicles; however, Hyundai recommends parking their vehicles outside and away from structures until the recall remedy is completed. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for verification of an equipped Hyundai accessory trailer tow hitch assembly and installation of a 15A fuse and new wire extension kit, if necessary. As an additional, separate level of protection, Hyundai plans to remove the fuse to the tow hitch module to address the fire risk while in operation and parked, in all affected vehicles until the remedy is available and completed. All associated repairs and remedies will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The improved connector is manufactured with waterproof material to prevent water ingress. Identify How/When Recall Condition was Corrected in Production : The remedy tow hitch harness will be available for purchase through Hyundai or other authorized retailers. Recall Schedule : Description of Recall Schedule : Dealers and owners will be notified in accordance with the specified dates. Planned Dealer Notification Date : MAY 16, 2023 – MAY 16, 2023 Planned Owner Notification Date : MAY 16, 2023 – MAY 16, 2023 * NR – Not Reported

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Circulate To: General Manager, Service Manager, Sales Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair Technical Service Bulletin GROUP RECALL DATE MARCH, 2023 NUMBER 23-01-027H MODEL(S) SANTA CRUZ (NXT) SANTA FE (TM) SANTA FE HYBRID (TM HEV) SANTA FE PLUG-IN (TM PHEV) SUBJECT: TRAILER TOW HITCH HARNESS INSPECTION (RECALL 244) Description: Certain 2022-2023MY Santa Cruz, 2019-2023MY Santa Fe, 2021-2023MY Santa Fe Hybrid, and 2022-2023MY Santa Fe Plug-in vehicles may be equipped with a Genuine Hyundai Accessory tow hitch assembly supplied by and available for purchase through Hyundai as a Port Installed Option (PIO), as a Dealer Installed Option (DIO) or through over the counter part sale. Certain tow hitch harness modules may develop an electrical short circuit. An electrical short could increase the risk of a tow hitch harness module fire while driving or while the vehicle is parked with the ignition off. This bulletin provides the inspection procedure for vehicles NOT equipped with the trailer tow hitch and wire harness or only have the 7-PIN harness installed. IMPORTANT NOTE: If the vehicle is equipped with a trailer tow hitch and 4-PIN wire harness, please refer to the Recall 244 Dealer Best Practice document for any additional interim instruction. Additional remedy instruction will be provided when available. Do not perform the inspection procedure outlined below. Vehicle repairs related to safety recalls are critically important and must be performed properly in accordance with TSB procedures. Review this bulletin in its entirety prior to beginning any repair work. As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. Access the “Vehicle Information” screen (VIS) via WEBDCS to identify open recalls. 🞳 ANT This TSB includes STUI picture(s) as a requirement. Where indicated, please include the last 6 digits of the VIN and date of inspection on a piece of paper. Ensure the VIN and date of inspection are clearly visible. Finally, please ensure all captured pictures are completed according to the steps in this TSB and uploaded to STUI. All claims submitted that have illegible, incomplete, missing, or incorrect picture(s) are subject to debit. STUI SUBJECT: TRAILER TOW HITCH HARNESS INSPECTION (RECALL 244) Applicable Vehicles: • Certain 2022-2023MY Santa Cruz (NXT) • Certain 2019-2023MY Santa Fe (TM) • Certain 2021-2023MY Santa Fe Hybrid (TM HEV) • Certain 2022-2023MY Santa Fe Plug-in (TM PHEV) Warranty Information: MODEL OP. CODE OPERATION OP. TIME CAUSAL PART NATURE CAUSE Santa Cruz (NXT) Santa Fe (TM) Santa Fe HYBRID (TM HEV) Santa Fe PLUG-IN (TM PHEV) RC244HY1 RC244HY2 RC244HY3 RC244HY4 TRAILER TOW HITCH INSPECTION – NO WIRE HARNESS OR 7-PIN HARNESS INSTALLED ONLY 0.2 M/H S2F67-AC000 S2F67-AC100 S2F67-AC101 S2F67-AC400 I11 ZZ3 NOTE 1: The following service procedure ONLY applies to vehicles not equipped with the Genuine Hyundai Accessory trailer tow hitch, equipped with tow hitch and 7-PIN Harness installed, or equipped with the Genuine Hyundai Accessory trailer tow hitch but without wire harness installed. NOTE 2: Submit Claim on Campaign Claim Entry Screen. NOTE 3: Claim must include a STUI picture of the rear center lower bumper clearly visible along with a piece of paper displaying the last 6 digits of the VIN and date of the inspection. If not included, claim will be subject to debit. Service Procedure: 1. Visually inspect the center rear lower bumper for the following: • Genuine Hyundai Accessory trailer tow hitch and 4-PIN wire harness installed. • Genuine Hyundai Accessory trailer tow hitch and 7-PIN wire harness installed. • Genuine Hyundai Accessory trailer tow hitch installed, but no visible harness connection installed. • No trailer tow hitch installed TSB #: 23-01-027H Page 2 of 4 SUBJECT: TRAILER TOW HITCH HARNESS INSPECTION (RECALL 244) 1A. If the vehicle is equipped with a Genuine Hyundai Accessory trailer tow hitch and 4-PIN wire harness, please refer to the Recall 244 Dealer Best Practice document for any additional interim instruction. Additional remedy instruction will be provided when available. If the vehicle is equipped with a Genuine Hyundai Accessory trailer tow hitch and 7-PIN wire harness, proceed to step 2. 1B. If the vehicle is not equipped with a Genuine Hyundai Accessory trailer tow hitch, then proceed to the next step to complete the procedure. 4-PIN Wire Harness 7-PIN Wire Harness Santa Cruz Santa Fe Santa Fe HEV Santa Fe PHEV 1C. If the vehicle is equipped with a Genuine Hyundai Accessory trailer tow hitch, but there is no visible wire harness installed, then proceed to the next step to complete the procedure. TSB #: 23-01-027H Page 3 of 4 TRAILER TOW HITCH HARNESS INSPECTION (RECALL 244) TSB #: 23-01-027H Page 4 of 4 SUBJECT: 2. Write the last six digits of the VIN and date of inspection onto a piece of paper and place it near the center of the rear bumper. Example to the right is a picture of a vehicle not equipped with the Genuine Hyundai Accessory trailer tow hitch. 3. Procedure complete. Using STUI, take a picture of the rear center lower bumper with the last six digits of the VIN and date of the inspection included. Upload the photo to STUI. STUI

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Recall 244: Trailer Tow Hitch Harness Accessory Inspection – Dealer Best Practice March 20, 2023 Document Topic Date • Recall 244 inspection procedure (TSB #23-01-027H) has been published 03/20/2023 A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers. Description of Campaign: Certain 2022-2023MY Santa Cruz, 2019-2023MY Santa Fe, Santa Fe Hybrid, Santa Fe Plug-in vehicles may be equipped with a Genuine Hyundai Accessory tow hitch assembly supplied by and available for purchase through Hyundai as a Port Installed Option (PIO), as a Dealer Installed Option (DIO) or through over the counter part sale. Certain tow hitch harness modules may develop an electrical short circuit. An electrical short could increase the risk of a tow hitch harness module fire while driving or while the vehicle is parked with the ignition off. Affected Vehicles: • Certain 2022-2023MY Santa Cruz vehicles • Certain 2019-2023MY Santa Fe vehicles • Certain 2021-2023MY Santa Fe Hybrid vehicles • Certain 2022-2023MY Santa Fe Plug-in vehicles Inspection: Visually inspect the center rear lower bumper for the following: ✓ It has a 4pin trailer hitch wire harness – The vehicle is affected by this recall. The remedy is not yet available. Dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Owners can continue driving these vehicles; however, Hyundai recommends parking their vehicles outside and away from structures until the recall remedy or interim repair is available and completed. As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. 4 pin-harness Vehicle IN Inspection: ✓ 4-PIN Harness Inspection: ✓ Hitch & 7-PIN Harness ✓ No harness or hitch ✓ Hitch, but no harness The vehicle is affected by Recall 244. Remedy is currently not available. The vehicle is not affected by Recall 244. Submit claim according to 244 TSB & release vehicle. ✓ It does not have a hitch wire harness installed or it has a 7pin trailer hitch wire harness – The vehicle is not affected by the recall and can be operated as normal. Take the required STUI photos as per TSB 23-01-027H and file the campaign claim to complete the recall. Not Affected (no harness) Not Affected (7pin harness) Recommended Alternative Transportation: A Service Rental Vehicle (SRC) should be provided to customers who have a Genuine Hyundai Accessory trailer hitch and 4pin harness who do not feel safe operating their vehicle until a remedy is available. Customer Talk Tracks: • No hitch or harness: Your vehicles has an open Recall 244. This recall affects the trailer hitch harness on vehicles with Genuine Hyundai towing hitch and harness installed. Certain vehicles have experienced electrical shorts in the trailer hitch control module resulting in an increased risk of fire. We inspected your vehicle, and it does not have a Genuine Hyundai towing hitch or harness installed therefore your vehicles is not affected by the recall. • Yes hitch, no harness: Your vehicles has an open Recall 244. This recall affects the trailer hitch harness on vehicles with Genuine Hyundai towing hitch and harness installed. Certain vehicles have experienced electrical shorts in the trailer hitch control module resulting in an increased risk of fire. We inspected your vehicle, and it does have a Genuine Hyundai towing hitch, however it does not have a trailer hitch harness installed therefore your vehicles is not affected by the recall. • Yes hitch & 4-pin harness: Your vehicles has an open Recall 244. This recall affects the trailer hitch harness on vehicles with Genuine Hyundai towing hitch and harness installed. Certain vehicles have experienced electrical shorts in the trailer hitch control module resulting in an increased risk of fire. We inspected your vehicle, and it does have a Genuine Hyundai towing hitch and 4-pin harness installed, there is currently no remedy available however you can continue driving the vehicle, but it is recommended that you park the vehicle outside until a remedy has been performed. • Yes hitch & 7-pin harness: Your vehicles has an open Recall 244. This recall affects the trailer hitch harness on vehicles with Genuine Hyundai towing hitch and harness installed. Certain vehicles have experienced electrical shorts in the trailer hitch control module resulting in an increased risk of fire. We inspected your vehicle, and it does have a Genuine Hyundai towing hitch however it also has a 7-pin trailer hitch harness installed therefore your vehicles is not affected by the recall. Best Practice Checklist: Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No Reception: Did you inspect the customer’s hitch harness connector to see if it is affected by the Recall? □ Yes □ No Repair: Did you provide the customer with an eMPI? □ Yes □ No Return: Did you get the customer’s signature on all warranty lines in addition to the final RO? □ Yes □ No Additional Training & Resources: Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by HMA. Warranty Information: MODEL OP. CODE OPERATION OP. TIME CAUSAL PART NATURE CAUSE Santa Cruz (NXT) Santa Fe (TM) Santa Fe HYBRID (TM HEV) Santa Fe PLUG-IN (TM PHEV) RC244HY1 RC244HY2 RC244HY3 RC244HY4 TRAILER TOW HITCH INSPECTION – NO WIRE HARNESS OR 7-PIN HARNESS INSTALLED ONLY 0.2 M/H S2F67-AC000 S2F67-AC100 S2F67-AC101 S2F67-AC400 I11 ZZ3 NOTE 1: The following service procedure ONLY applies to vehicles not equipped with the Genuine Hyundai Accessory trailer tow hitch, equipped with tow hitch and 7-PIN Harness installed, or equipped with the Genuine Hyundai Accessory trailer tow hitch but without wire harness installed. NOTE 2: Submit Claim on Campaign Claim Entry Screen. NOTE 3: Claim must include a STUI picture of the rear center lower bumper clearly visible along with a piece of paper displaying the last 6 digits of the VIN and date of the inspection. If not included, claim will be subject to debit. Parts Parts, if applicable, will be provided once a remedy has been released by HMA. Please refer to Parts Bulletin for Recall 244 located on Hyundaidealer.com for additional information regarding a parts stop sale on affected harness part numbers: Parts Tab > Documents Library > Reference Materials > Parts Bulletins > HMA Parts Bulletin – Recall 244 – Tow Hitch Wiring Harness The four (4) affected harnesses on hold include the following part numbers: • S2F67-AC000 • S2F67-AC100 • S2F67-AC101 • S2F67-AC400 Customer FAQ: Q1: What is the issue? A1: The subject vehicles may be equipped with an accessory trailer tow hitch assembly available for purchase through Hyundai or other authorized retailers. The printed circuit board (“PCB”) in the trailer tow hitch harness module may be susceptible to water inflow through the trailer tow hitch wiring harness connector, resulting in an electrical short circuit. An electrical short could increase the risk of a trailer tow hitch harness module fire while driving or while the vehicle is parked with the ignition off/on. Q2: What are the affected vehicles? A2: The following will be included: • Certain 2019-2023MY Santa Fe vehicles • Certain 2021-2023MY Santa Fe Hybrid vehicles • Certain 2022-2023MY Santa Fe Plug-in vehicles • Certain 2022-23MY Santa Cruz vehicles Q3: What is the safety concern? A3: A vehicle fire increases the risk of injury to occupants or bystanders. Q4: Have there been any accidents or injuries? A4: As of the date of this filing (03/17/2023), Hyundai has identified three (3) report(s) of fires that may relate to the defect condition in the U.S. There are no confirmed crashes or injuries related to this condition.. Q5: Stop Sale? A5: Dealer: A dealer “stop sale” has been issued in accordance with federal regulation for involved vehicles unsold at dealers. Port: A “hold” has been issued for all involved vehicles located at ports and vehicle processing centers. Q6: What will be done during the recall service at the dealer? A6: Once an official remedy is available, all owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the remedy completed free of charge, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24,2022. Q7: When will owners be notified? A7: Owners will be notified via First Class Mail in mid-May 2023. Contact Reference Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELPREP Line Warranty Prior Approval (PA) Center Xtime Technical Support AutoLoop Technical Support CDK Technical Support Customer Support Hyundai Customer Care Center (Recall /Campaign Questions) Hyundai Recall /Campaign Website Hyundai Customer Care Center (GeneralQuestions) Hyundai Roadside Assistance HyundaiPartsHotline@MobisUSA.com 1-800-545-4515 1‐800‐325‐6604 1‐877‐446‐2922 PA@hmausa.com Support@xtime.com 1‐866‐984‐6355 Support@autoloop.com 1-877-850-2010 https://serviceconnect.support.cdk. com/ Contact Information 1-855-671-3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Description Customer questions or concerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non-campaign related Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall www.safercar.gov Appendix History Date • Recall 244 inspection procedure (TSB #23-01-027H) has been published 03/20/2023

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