Recall 243 Windshield Wipers May Fail – 2021-2023 Hyundai Palisade

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March 17, 2023 NHTSA CAMPAIGN NUMBER: 23V180000

Windshield Wipers May Fail

Windshield wiper failure can reduce visibility, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V180000

Manufacturer Hyundai Motor America

Components VISIBILITY/WIPER

Potential Number of Units Affected 167,085

 

Summary

Hyundai Motor America (Hyundai) is recalling certain 2021-2023 Palisade vehicles. The windshield wiper motor may operate intermittently or fail to operate due to snow or ice buildup on the windshield, causing the wipers to fail.

 

Remedy

Dealers will replace the driver-side windshield wiper arm, free of charge. Owner notification letters were mailed May 15, 2023. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 243. This recall is an expansion of recall number 22V-627.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Hyundai has a Recall

 


23-01-026H
MARCH, 2023

DRIVER’S SIDE WIPER ARM REPLACEMENT (RECALL 243)

 

IMPORTANT

Vehicle repairs related to safety recalls are critically important and must be performed properly in accordance with TSB procedures. Review this bulletin in its entirety prior to beginning any repair work.

As required by federal law, dealer s must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.

 

Description: Certain Palisade (LX2) vehicles are equipped with a windshield wiper motor that could function intermittently and/or become inoperable when impeded by the accumulation of snow and/or ice at the wiper arm. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash. This bulletin describes the procedure to replace the driver’s side windshield wiper arm with a revised part.

 

STUI

This TSB includes a STUI picture as a requirement. Where indicated, please include the last 6 digits of the VIN and date of repair on a piece of paper. Ensure the VIN and date of repair are clearly visible. Finally, please ensure the captured picture is completed according to the steps in this TSB and uploaded to STUI. All claims submitted that have illegible, incomplete, missing, or incorrect picture(s) are subject to debit.

 

Applicable Vehicles: Certain 2021 – 2023MY Palisade (LX2) vehicles produced from 12/1/2020 – 11/22/2022.

 

Refer to the QR code or link below for guided video information:
Hyundai Service Learning – Recall 243 Service Procedure

 

Service Procedure:

1. Open the hood (A).

Information

 

2. Remove the driver’s side wiper arm plug (B) and the wiper arm nut (C).

Tightening Torque:
16.6 – 19.5 lb-ft (22.6 – 26.5 Nm)

 

3. Remove the wiper arm from the vehicle and remove the existing wiper blade (D) by pressing the wiper blade clip as shown.

 

4. Install the existing wiper blade onto the new wiper arm.

NOTICE

  • Ensure the wiper blade is firmly attached before installing the new wiper arm. If the wiper blade is missing or improperly installed, the new wiper arm may cause damage to the windshield.

 

5. Reinstall all parts in the reverse order of removal.

Information

  • Ensure the driver ’s side wiper arm and wiper blade are reinstalled in the proper auto stop position.

STUI

Using STUI, take a photo of the new driver’s side wiper arm after it is installed on the vehicle. Include in the photo a piece of paper containing the last 6 digits of the VIN and the date of the repair.

Upload the photo to STUI.

6. Test the wiper operation for proper function and auto stop position.

7. The service procedure is now complete.

 

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Recall 243: Drivers Side Wiper Arm Replacement Dealer Best Practice – Remedy Available

March 20, 2023

Document Topic Date
  • Recall 243: Driver’s Side Wiper Arm Replacement (TSB 23-01-026H)
03/20/2023

As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. 

To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS.

A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers.

 

Recall Description:

Certain Palisade (LX2) vehicles are equipped with a windshield wiper motor that could function intermittently and/or become inoperable when impeded by the accumulation of snow and/or ice at the wiper arm. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash.

TSB 23-01-026H (or latest version) describes the procedure to replace the driver’s side windshield wiper arm with a revised part.

 

Affected Vehicles:

  • Certain 2021-2023MY (LX2) Palisade Vehicles produced from 12/01/2020 – 11/22/2022

 

Remedy Information:

Replace the driver’s side wiper arm with a revised part.

  • Estimated Repair Time: 3 M/H
  • Recommended Technician Training Level: Hyundai Certified Technician or greater.

 

Recommended Alternative Transportation:

A Service Rental Car (SRC) will not be needed for this remedy based on the time to complete.

 

Customer Talk Tracks:

Sample (customer already at dealership): “Every time you bring your vehicle to our dealership for service we check for open campaigns and recalls. We found that your vehicle has an open recall which requires replacement of the driver’s windshield arm with a revised part. Hyundai found that certain Palisade vehicles equipped with a windshield wiper motor that could function intermittently and/or become inoperable when impeded by the accumulation of snow or ice at the wiper arm. We will install the revised wiper arm during your visit today which should only add about 20 minutes to your visit.”

Sample (additional background and general practice/care of wipers): “Although the windshield wipers do a great job of clearing your windshield of snow and rain, they have limitations. If possible, it is always a good idea to clear your windshield with an ice scrapper/brush or leaf blower prior to beginning your drive as clearing excess snow using the windshield wipers alone can cause damage to them rendering them inoperable. As an extra measure against wiper arm damage caused by snow and ice accumulation, we are going to install a revised driver’s windshield wiper arm during your visit today.”

 

Parts Information:

  • This part number is initially on Campaign Parts Management (CPM) until further notice; dealers can keep ordering needed parts as long as they submit their corresponding campaign claims. Please ensure corresponding claims are submitted to avoid any delays in ordering. If this restriction is lifted, HMA will communicate to the field/dealers.

 

Customer Mailing:

  • Owners of the subject vehicles are expected to be notified via First Class mail starting in mid-May 2023 or sooner of a remedy available for their vehicle.

 

FAQs:

Q1: What is the issue?

A1: The subject vehicles are equipped with a windshield wiper system that could function intermittently or stop functioning when impeded by accumulation of snow and/or ice.

 

Q2: What are the affected vehicles?

A2: Certain 2021-2023MY Palisade vehicles  produced from 12/01/2020 – 11/22/2022 by Hyundai Motor Company (“HMC”) for sale in the U.S. Market.

 

Q3: What is the safety concern?

A3: Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash.

 

Q4: Have there been any accidents or injuries?

A4: As of the date of the filing (03/17/2023), Hyundai has confirmed 20 unique incidents received from November 18, 2021 to March 9, 2023 in the U.S. There are no confirmed crashes or injuries related to this condition.

 

Q5: Stop Sale?

A5: Dealer: A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers.

Port: As of the date of this filing (03/17/2023), the appropriate port campaign hold affecting certain Palisades has been issued. Affected vehicles will be repaired at the port and released once remedy has been completed

 

Q6: What will be done during the recall service at the dealer?

A6: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for replacement of the driver-side windshield wiper arm. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty.  Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022.

 

Q7: When will owners be notified?

A7: Owners will be notified in mid-May 2023 or sooner.

 


RECALL 243 ATTACHMENT A
CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION

December 2022
❖ On December 2, 2022, NHTSA’s Office of Defects Investigation (“ODI”) opened Recall Query RQ22-005, an investigation into the scope of affected vehicles involved in Recall 22V-627, a safety recall initiated to address allegations of windshield wiper failures due to the accumulation of snow and/or ice while driving in certain model year 2021-2023 Hyundai Palisade vehicles in the U.S. market.

❖ On December 16, 2022, Hyundai received the agency’s Information Request letter pertaining to RQ22-005.

January – February 2023
❖ On January 25, 2023, Hyundai reviewed the status of safety recall 233 (22V-627) with ODI in its monthly review of safety-related investigations and topics.

❖ On February 10, 2023, Hyundai submitted its response to the Information Request letter regarding RQ22-005. Hyundai cited in its response that, although the frequency of intermittent wiper failures on vehicles equipped with the PS56 motor was significantly less than that of the recalled population using the P63H motor, it was continuing to monitor field data and performance related to the alleged defect and subject vehicles for scope.

March 2023
❖ On March 10, 2023, NASO convened its North America Safety Decision Authority and decided to conduct a recall of all affected model year 2021-2023 Palisade vehicles equipped with the PS56 wiper motor with the original wiper arm design.

❖ As of the date of the initial filing, Hyundai has confirmed 20 unique incidents received from November 18, 2021 to March 9, 2023 in the U.S. There are no confirmed crashes or injuries related to this condition.

[1] For further details, refer to Hyundai’s Part 573 Defect Information Report concerning Recall 233 (22V-627).

 


Recall 233 – Windshield Wipers May Fail – 2020-2021 Hyundai Palisade

 

Recall 233 – Windshield Wipers May Fail – 2020-2021 Hyundai Palisade

 


3 Affected Products

Vehicle

MAKE MODEL YEAR
HYUNDAI PALISADE 2021-2023

 


17 Associated Documents

Defect Notice 573 Report

RCLRPT-23V180-1275.PDF 213.643KB

 


Recall Acknowledgement

RCAK-23V180-8917.pdf 645.146KB

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Remedy Instructions and TSB

RCRIT-23V180-3533.pdf 487.536KB

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ATTACHMENT A Chronology

RMISC-23V180-4936.pdf 101.545KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23V180-0443.pdf 471.082KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-23V180-0121.pdf 219.654KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-23V180-0766.pdf 216.298KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-23V180-0597.pdf 219.654KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-23V180-1248.pdf 219.654KB

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Recall Quarterly Report #1, 2023-2

RCLQRT-23V180-8054.PDF 211.143KB

 


ISSUED Renotification Notice – 09/28/2023

RCRN-23V180-3616.pdf 256.203KB

 


Recall Quarterly Report #2, 2023-3

RCLQRT-23V180-7884.PDF 211.389KB

 


Recall Quarterly Report #3, 2023-4

RCLQRT-23V180-9510.PDF 211.485KB

 


ISSUED Renotification Notice

RCRN-23V180-1862.pdf 160.287KB

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ISSUED Renotification Notice

RCRN-23V180-4053.pdf 105.251KB

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ISSUED Renotification Notice

RCRN-23V180-5346.pdf 353.37KB

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ISSUED Renotification Notice

RCRN-23V180-0496.pdf 223.923KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V180&docType=RCL

 


1 Associated Investigation

Windshield Wiper Failure
NHTSA ID: RQ22005
Dated opened: December 2, 2022

On August 15, 2022, Hyundai Motor America (Hyundai) notified the Office of Defects Investigation (ODI) of a safety recall (NHTSA Recall No. 22V-627) on Model Year (MY) 2020-2021 Hyundai Palisade vehicles that were built up to November 30, 2020. This safety recall addressed windshield wipers that may function intermittently or stop functioning when impeded by the accumulation of snow and/or ice at the bottom of the windshield. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash. The root cause is under investigation and the recall remedy is unknown at the time of the opening of this investigation.

ODI has received 6 complaints alleging windshield wiper failures while driving during wintry precipitation in MY 2021 Hyundai Palisade vehicles (3), MY 2022 Hyundai Palisade vehicles (2) and MY 2023 Hyundai Palisade vehicles (1). These vehicles were excluded from the cited recall. A Recall Query has been opened to assess the scope and remedy of Recall 22V-627.

The ODI complaints cited above can be viewed at NHTSA.gov under the following ODI identification numbers: 11494119, 11458548, 11450975, 11450045, 11449381 and 11443330.

 


 

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Last update on 2024-03-21 / Affiliate links / Images from Amazon Product Advertising API

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