Recall 243 Windshield Wipers May Fail – 2021-2023 Hyundai Palisade

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-180 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : MAR 17, 2023 NHTSA Recall No. : 23V-180 Manufacturer Recall No. : 243 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 167,085 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2023 Hyundai Palisade Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : The subject population includes 167,085 model year 2021-2023 Hyundai Palisade vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : DEC 01, 2020 – NOV 22, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles are equipped with a windshield wiper system that could function intermittently or stop functioning when impeded by accumulation of snow and/or ice. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash. Description of the Cause : Accumulation of snow and/or ice between the driver side wiper arm and cowl can cause circuit breaker activation within the wiper motor resulting in temporary inoperability. Wiper operation resumes once the circuit breaker resets and/or the windshield is cleared of obstructions. Identification of Any Warning that can Occur : None. Part 573 Safety Recall Report 23V-180 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Windshield Wiper Arm, Driver Component Description : Windshield Wiper Arm, Driver Component Part Number : 98311-S8000 Supplier Identification : Component Manufacturer Name : Denso Korea Address : Jangan-Gongdan 5gil 9 Jangan-Myeon, Hwaseong-si Gyeonggi-do Foreign States Country : Korea, Republic of Chronology : Please see Attachment A for the requested chronology. Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for replacement of the driver-side windshield wiper arm. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The updated windshield wiper arm improves windshield wiper operation by allowing additional snow accumulation between the wiper arm and cowl, reducing the possibility of circuit breaker activation. Identify How/When Recall Condition was Corrected in Production : The re-designed wiper arm was implemented as a production running change on November 22, 2022. Recall Schedule : Part 573 Safety Recall Report 23V-180 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : Dealers and owners will be notified in accordance with the specified dates. Planned Dealer Notification Date : MAY 16, 2023 – MAY 16, 2023 Planned Owner Notification Date : MAY 16, 2023 – MAY 16, 2023 * NR – Not Reported

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Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair Technical Service Bulletin GROUP RECALL DATE MARCH, 2023 NUMBER 23-01-026H MODEL(S) PALISADE (LX2) SUBJECT: DRIVER’S SIDE WIPER ARM REPLACEMENT (RECALL 243) Description: Certain Palisade (LX2) vehicles are equipped with a windshield wiper motor that could function intermittently and/or become inoperable when impeded by the accumulation of snow and/or ice at the wiper arm. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash. This bulletin describes the procedure to replace the driver’s side windshield wiper arm with a revised part. Applicable Vehicles: Certain 2021 – 2023MY Palisade (LX2) vehicles produced from 12/1/2020 – 11/22/2022. Parts Information: PART NAME BEFORE AFTER Windshield wiper arm – Driver’s side 98311-S8200QQH Vehicle repairs related to safety recalls are critically important and must be performed properly in accordance with TSB procedures. Review this bulletin in its entirety prior to beginning any repair work. As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. Access the “Vehicle Information” screen via WEBDCS to identify open recalls. 🞳 ANT This TSB includes a STUI picture as a requirement. Where indicated, please include the last 6 digits of the VIN and date of repair on a piece of paper. Ensure the VIN and date of repair are clearly visible. Finally, please ensure the captured picture is completed according to the steps in this TSB and uploaded to STUI. All claims submitted that have illegible, incomplete, missing, or incorrect picture(s) are subject to debit. STUI SUBJECT: DRIVER’S SIDE WIPER ARM REPLACEMENT (RECALL 243) Warranty Information: MODEL OP. CODE OPERATION OP. TIME CAUSAL PART NATURE CODE CAUSE CODE Palisade (LX2) 31D023R0 Driver’s Side Wiper Arm Replacement 0.3 M/H 98311-S8200QQH I12 ZZ6 NOTE 1: Submit Claim on Campaign Claim Entry Screen NOTE 2: If a part is found in need of replacement while performing this recall and the affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the work. NOTE 3: Op time includes taking a picture using STUI. Claim must include a STUI picture of the new wiper arm installed with a piece of paper displaying the last 6 digits of the VIN and the date of repair. If not included, claim will be subject to debit. NOTE 4: The incident parts are subject to callback through the normal Warranty Technical Center (WTC) parts return process. Claim is subject to debit if the part is not returned. Refer to the QR code or link below for guided video information: Hyundai Service Learning – Recall 243 Service Procedure Service Procedure: 1. Open the hood (A). i Information • Leave the windshield wipers in the down position. A 2. Remove the driver’s side wiper arm plug (B) and the wiper arm nut (C). Tightening Torque: 16.6 – 19.5 lb-ft (22.6 – 26.5 Nm) B C TSB #: 23-01-026H Page 2 of 3 DRIVER’S SIDE WIPER ARM REPLACEMENT (RECALL 243) TSB #: 23-01-026H Page 3 of 3 SUBJECT: 3. Remove the wiper arm from the vehicle and remove the existing wiper blade (D) by pressing the wiper blade clip as shown. 4. Install the existing wiper blade onto the new wiper arm. Old wiper arm New wiper arm 5. Reinstall all parts in the reverse order of removal. Example of acceptable STUI photo 6. Test the wiper operation for proper function and auto stop position. 7. The service procedure is now complete. D • Ensure the driver’s side wiper arm and wiper blade are reinstalled in the proper auto stop position. i Information • Ensure the wiper blade is firmly attached before installing the new wiper arm. If the wiper blade is missing or improperly installed, the new wiper arm may cause damage to the windshield. NOTICE Using STUI, take a photo of the new driver’s side wiper arm after it is installed on the vehicle. Include in the photo a piece of paper containing the last 6 digits of the VIN and the date of the repair. Upload the photo to STUI. STUI

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Recall 243: Driver’s Side Wiper Arm Replacement – Dealer Best Practice – Remedy Available March 20, 2023 Document Topic Date • Recall 243: Driver’s Side Wiper Arm Replacement (TSB 23-01-026H) 03/20/2023 A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers. Recall Description: Certain Palisade (LX2) vehicles are equipped with a windshield wiper motor that could function intermittently and/or become inoperable when impeded by the accumulation of snow and/or ice at the wiper arm. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash. TSB 23-01-026H (or latest version) describes the procedure to replace the driver’s side windshield wiper arm with a revised part. Affected Vehicles: • Certain 2021-2023MY (LX2) Palisade Vehicles produced from 12/01/2020 – 11/22/2022 Remedy Information: Replace the driver’s side wiper arm with a revised part. • Estimated Repair Time: 0.3 M/H • Recommended Technician Training Level: Hyundai Certified Technician or greater. Recommended Alternative Transportation: A Service Rental Car (SRC) will not be needed for this remedy based on the time to complete. Customer Talk Tracks: Sample (customer already at dealership): “Every time you bring your vehicle to our dealership for service we check for open campaigns and recalls. We found that your vehicle has an open recall which requires replacement of the driver’s windshield arm with a revised part. Hyundai found that certain Palisade vehicles equipped with a windshield wiper motor that could function intermittently and/or become inoperable when impeded by the accumulation of snow or ice at the wiper arm. We will install the revised wiper arm during your visit today which should only add about 20 minutes to your visit.” As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. Sample (additional background and general practice/care of wipers): “Although the windshield wipers do a great job of clearing your windshield of snow and rain, they have limitations. If possible, it is always a good idea to clear your windshield with an ice scrapper/brush or leaf blower prior to beginning your drive as clearing excess snow using the windshield wipers alone can cause damage to them rendering them inoperable. As an extra measure against wiper arm damage caused by snow and ice accumulation, we are going to install a revised driver’s windshield wiper arm during your visit today.” Warranty Information: This recall campaign pays 0.3 M/H for driver’s side windshield wiper are replacement. • Op times include taking STUI pictures where necessary and uploading. The STUI photos must include new driver’s side wiper arm installed with a piece of paper displaying the last 6 digits of the VIN and date of the repair. If not included, claim will be subject to debit. Please refer to TSB 23-01-026H (or latest version) for additional details. Parts Information: • This part number is initially on Campaign Parts Management (CPM) until further notice; dealers can keep ordering needed parts as long as they submit their corresponding campaign claims. Please ensure corresponding claims are submitted to avoid any delays in ordering. If this restriction is lifted, HMA will communicate to the field/dealers. Customer Mailing: • Owners of the subject vehicles are expected to be notified via First Class mail starting in mid-May 2023 or sooner of a remedy available for their vehicle. Best Practice Checklist Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No Reservation: Did you explain the total time to preform repair to each customer? □ Yes □ No Readiness: Are parts in stock to complete this campaign? □ Yes – Provide customer with ETA □ No – Contact parts and get ETA Reception: Did you explain to the customer the expected repair time based on the repair? □ Yes □ No Reception: Did you explain to customer the warranty requirements? □ Yes □ No Repair: Did you provide the customer with an eMPI? □ Yes □ No Repair: Does the Technician meet the recommended training requirements to complete this recall/campaign? □ Yes □ No Return: Did you get the customer’s signature on all warranty lines in addition to the final RO? □ Yes □ No FAQs: Q1: What is the issue? A1: The subject vehicles are equipped with a windshield wiper system that could function intermittently or stop functioning when impeded by accumulation of snow and/or ice. Q2: What are the affected vehicles? A2: Certain 2021-2023MY Palisade vehicles produced from 12/01/2020 – 11/22/2022 by Hyundai Motor Company (“HMC”) for sale in the U.S. Market. Q3: What is the safety concern? A3: Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash. Q4: Have there been any accidents or injuries? A4: As of the date of the filing (03/17/2023), Hyundai has confirmed 20 unique incidents received from November 18, 2021 to March 9, 2023 in the U.S. There are no confirmed crashes or injuries related to this condition. Q5: Stop Sale? A5: Dealer: A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers. Port: As of the date of this filing (03/17/2023), the appropriate port campaign hold affecting certain Palisades has been issued. Affected vehicles will be repaired at the port and released once remedy has been completed Q6: What will be done during the recall service at the dealer? A6: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for replacement of the driver-side windshield wiper arm. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. Q7: When will owners be notified? A7: Owners will be notified in mid-May 2023 or sooner. Contact Reference Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. Parts Dealer Support Contact Information HyundaiPartsHotline@MobisUSA.com 1-800-545-4515 Parts ordering hotline Description Techline Warranty HELPREP Line Warranty Prior Approval (PA) Center Xtime Technical Support AutoLoop Technical Support CDK Technical Support Customer Support Hyundai Customer Care Center (Recall /Campaign Questions) Hyundai Recall /Campaign Website Hyundai Customer Care Center (GeneralQuestions) Hyundai Roadside Assistance 1‐800‐325‐6604 1‐877‐446‐2922 PA@hmausa.com Support@xtime.com 1‐866‐984‐6355 Support@autoloop.com 1-877-850-2010 https://serviceconnect.support.cdk. com/ Contact Information 1‐855‐671‐3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Description Customer questions or concerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall www.safercar.gov Appendix History Date • Recall 243: Driver’s Side Wiper Arm Replacement (TSB 23-01-026H) 03/20/2023

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