Recall 233 – Windshield Wipers May Fail – 2020-2021 Hyundai Palisade

August 15, 2022 NHTSA CAMPAIGN NUMBER: 22V627000

Windshield Wipers May Fail

Windshield wiper failure can reduce visibility, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V627

Manufacturer Hyundai Motor America

Components VISIBILITY

Potential Number of Units Affected 122,919

 

Summary

Hyundai Motor America (Hyundai) is recalling certain 2020-2021 Palisade vehicles. The windshield wiper motor may become inoperative, causing the wipers to fail.

 

Remedy

The remedy is currently under development. Owner notification letters are expected to be mailed October 14, 2022. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 233.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Hyundai has a Recall

 


Customer Notification

As of 08/15/2022, NHTSA has been notified of this recall. Owners will be notified in October 2022.

 

FAQs:  

Q1: What is the issue?

A1: The subject vehicles are equipped with a windshield wiper motor that could function intermittently or stop functioning when impeded by accumulation of snow and/or ice.

 

Q2: What is the safety concern?

A2: Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash.

 

Q3: Have there been any accidents or injuries?

A3: As of the date of the filing (08/15/22) to NHTSA, there are no related crashes, injuries, or reported incidents in the U.S.

 

Q4: What will be done during this recall service at the dealer?

A4: Once an official remedy is available, all owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the remedy completed free of charge, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty.

 

Q5: What if the owner incurred out-of-pocket expenses for obtaining a remedy for the recall condition?

A5: Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24,2022.

 

Q6: Will a Stop Sale be issued? 

A6: No, a stop sale will not be issued as there are no new affected vehicles in dealership inventory.

 


RECALL 232 ATTACHMENT A

CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION

 

❖ August 2020 – October 2021

On August 11, 2020, HMA’s NASO issued a Quality Information Report (“QIR”) to HMC based on an increasing number of warranty claims for windshield wiper-related concerns on certain model year 2020-2021 Hyundai Palisade vehicles in the U.S.  NASO began monitoring incoming claims for similar reports and potential part recovery for subsequent analysis by HMC and the supplier.

 

❖ November 2021

On November 5, 2021, NASO received HMC’s response to the QIR.  HMC confirmed the growing trend of wiper-related claims and requested active monitoring of new incidents to boost warranty part returns for additional analysis and study.

On November 24, 2021, NASO reviewed its initial investigation into windshield wiper performance on 2020-2021 Palisade vehicles during a recurring monthly review of top safety-related topics with the NHTSA’s Office of Defect Investigations (“ODI”).

By November 29, 2021, NASO received seven (7) new incidents related to the subject condition and shipped ten (10) P63H wiper motors to HMC for analysis.

 

❖ December 2021 – January 2022

By January 25, 2022, NASO received four (4) new incidents related to the subject condition and shipped six (6) additional P63H wiper motors to HMC for analysis.

On January 26, 2022, NASO provided a second update regarding its investigation to NHTSA’s ODI during its recurring monthly review of safety-related topics.

 

❖ February 2022

On February 22, 2022, HMC provided tentative findings of its part returns analysis.  According to HMC, out of six (6) components that were analyzed, two (2) were found inoperative while the remaining four (4) were confirmed to be working as designed.  HMC noted that root cause could not be determined at that time and would require further testing.  HMC also noted that the supplier discontinued the P63H wiper motor in December 2020 replacing it with a new version (PS56) that was already in-use across multiple vehicle platforms.

On February 23, 2022, NASO provided a third update on its investigation to NHTSA’s ODI during its recurring monthly review of safety-related topics.

 

❖ March 2022

HMC informed NASO of new findings suggesting that the P63H wiper motor’s internal gear could become damaged when subjected to external forces and/or obstructions during operation.  For  CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION assistance in identifying a root cause, HMC requested that the ongoing part recovery request be modified to include complete wiper arm, linkage, and motor sub-assemblies.

On March 23, 2022, NASO provided a fourth update on its investigation to NHTSA’s ODI during its recurring monthly review of safety-related topics.

 

❖ April – May 2022

On April 27, 2022, HMC provided updated findings of its part returns analysis.  According to HMC, out of eighteen (18) total wiper motors that were analyzed, fourteen (14) were found inoperative due to broken gears or stripped gear teeth, while the remaining four (4) were confirmed to be working as designed.

On April 27, 2022, and May 25, 2022, respectively, NASO provided fifth and sixth updates on its investigation to NHTSA’s ODI during its recurring monthly review of safety-related topics.

 

❖ June – July 2022

By June 10, 2022, ten (10) additional wiper motors were shipped to HMC.  HMC initiated a request to collect working, in-use parts for further study.  HMC also confirmed that the wiper motor used by the subject Palisade vehicles employed automatic overload protection via a circuit breaker and snow clutch.  NASO analyzed VOQ’s provided by the agency and identified a peak in VOQ’s submitted in February 2021 that appeared to be influenced by multiple reports from a single internet forum alleging inoperative/intermittent wiper performance due to heavy snow/ice accumulation.

On June 22, 2022, and July 27, 2022, respectively, NASO provided seventh and eighth updates on its investigation to NHTSA’s ODI during its recurring monthly review of safety-related topics.  During these discussions, NASO reviewed its analyses of internal Hyundai field data and VOQ’s, including comparisons of claim data associated with wiper motor types P63H and PS56 and additional VOQ studies confirming most reports alleging intermittent wiper operation did have an associated warranty repair involving replacement of the wiper motor.   NASO also reviewed competitor benchmark testing performed by HMC confirming that the alleged wiper condition was not unique to Hyundai Palisade vehicles.

 

❖ August 2022

Hyundai and NHTSA’s ODI met on August 3, 2022, and August 11, 2022, to discuss Hyundai’s findings from its investigation into the subject condition on 2020-2021 Palisade vehicles equipped with the P63H wiper motorHyundai informed the agency of its intent to continue investigating potential root causes and other causal factors that may contribute to the onset of an intermittent wiper condition through review of substantially similar vehicle platforms including, but not limited to, motor specification, wiper hardware arm/linkage etc.

Based on HMC’s findings, on August 8, 2022, NASO convened its North America Safety Decision Authority and decided to file a new safety recall to address the condition of intermittent wiper operation on 2020-2021 Palisade vehicles equipped with the P63H wiper motor. The root cause and a potential remedy are under investigation.

On August 16, 2022, HMC informed NASO of revisions to the affected vehicle population initially reported in Hyundai’s filing of Recall 233 based on further analysis and confirmation with U.S. territory distributors. Hyundai is submitting these revisions as amended information to the initial Part 573 report for Recall 233.

As of the date of this filing, Hyundai has confirmed 57 unique incidents received from July 31, 2019, through June 8, 2022, in the U.S.  There are no confirmed crashes or injuries related to this condition in either market.

 


2 Affected Products

Vehicle

MAKE MODEL YEAR
HYUNDAI PALISADE 2020-2021

 


6 Associated Documents

Attachment A Chronology

RMISC-22V627-6643.pdf 111.318KB

RMISC-22V627-6643

 


Defect Notice 573 Report

RCLRPT-22V627-3441.PDF 213.623KB

RCLRPT-22V627-3441

 


Recall Acknowledgement

RCAK-22V627-6406.pdf 645.526KB

RCAK-22V627-6406

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V627-7957.pdf 247.801KB

RCMN-22V627-7957

 


Recall 573 Report – August 25, 2022

RCLRPT-22V627-2559.PDF 213.786KB

RCLRPT-22V627-2559

 


Amended Chronology Report

RMISC-22V627-8811.pdf 111.895KB

RMISC-22V627-8811

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V627&docType=RCL

 


 

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