Recall 014G: Rear Driveshaft – 2023 Genesis GV60

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April 26, 2023 NHTSA CAMPAIGN NUMBER: 23V300000

Rear Driveshafts May Fracture

A loss of drive power increases the risk of a crash.

 

NHTSA Campaign Number: 23V300000

Manufacturer HyundaieBay Motor America

Components POWER TRAIN

Potential Number of Units Affected 1,790

 

Summary

HyundaieBay Motor America (HyundaieBay) is recalling certain 2023 GenesiseBay GV60 vehicles equipped with an all-wheel drive powertrain system.  The rear driveshafts may fracture, which can result in a loss of drive power.

 

Remedy

Dealers will replace the left and right rear driveshafts, free of charge.  Owner notification letters are expected to be mailed June 25, 2023.  Owners may contact HyundaieBay customer service at 1-855-371-9460.  HyundaieBay’s number for this recall is 014G.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Genesis has a Recall

 


Recall Description:

The subject vehicles are equipped with all-wheel drive powertrain systems containing rear driveshafts that could potentially fracture due to abnormal stress incurred by improper jig alignment during manufacturing.

 

Applicable Vehicles:

  • Certain 2023MY GenesiseBay GV60 equipped with all-wheel drive produced 06/15/2022 – 02/10/2023

 

Remedy Information:

This remedy is currently under development and additional information will be provided once it has been developed for release.

 

Recommended Alternative Transportation:

Retailer should offer service valet to all customers and if customer does not feel safe operating their vehicle until the remedy has been performed. Service Valet is available to the original owner for 3/36. The customer could also get a loaner (CVP) if a recall/warranty repair(s) is needed beyond 3/36 (Service Valet benefit has expired for original owner).

 

Additional Training & Resources:

Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by GMA.

Parts, if applicable, will be provided once a remedy has been released by GMA.

Warranty information will be updated once remedy has been released by GMA.

 

Customer Talk Tracks

“During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle does have an open recall without an available remedy. The recall states that a fractured driveshaft could result in a sudden reduction of motive power, increase the risk of a crash.

Once a remedy is available, GenesiseBay will notify you via First Class mail advising you to bring your vehicle to a GenesiseBay retailer to have it applied at no cost to you.

If you experience any concern(s) related to the rear driveshaft such as a sudden reduction of motive power, please have your vehicle towed to the nearest GenesiseBay retailer and do not attempt to drive the vehicle until a remedy has been applied.”

 

Customer FAQ:

Q1: What is the issue?

The subject vehicles are equipped with all-wheel drive powertrain systems containing rear driveshafts that could potentially fracture due to abnormal stress incurred by improper jig alignment during manufacturing.

 

Q2: What are the affected vehicles?

The subject vehicles include certain 2023MY GenesiseBay GV60 vehicles equipped with all-wheel drive produced from June 15, 2022 to February 10, 2023.

 

Q3: What is the safety concern?

A fractured driveshaft could result in a sudden reduction of motive power, increasing the risk of a crash.

 

Q4: Have there been any accidents or injuries?

As of the date of this filing (04/26/23), there are no incident(s) related to this condition involving subject vehicles in the U.S., including fatalities, injuries, crashes, and fires.  Globally, GenesiseBay has identified five (5) total incidents involving fractured rear driveshafts in vehicles from Korea and the U.K.

 

Q5: Stop Sale?

A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers. A “hold” has also been issued for all vehicles located at ports.

 

Q6: What will be done during the recall service at the dealer?

Once an official remedy is available, all owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a GenesiseBay retailer to have the remedy completed free of charge, regardless of whether the affected vehicles are still covered under GenesiseBay’s New Vehicle Limited Warranty.

GenesiseBay will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24,2022.

 

Q7: When will owners be notified?

Owners will be notified via First Class Mail in late June 2023.

 


RECALL 014G ATTACHMENT A
CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION

March 2023

❖ On March 9, 2023, NASO’s Data Review Committee initiated a new investigation into rear driveshafts equipped on certain model year 2023 GenesiseBay GV60 vehicles produced by HMC for sale in the U.S. The investigation was based on incident reports of fractured rear driveshafts equipped on substantially similar vehicles sold in Korea and Europe.

❖ On March 10, 2023, HMC began inventory inspections of vehicles retained at ports and vehicle processing centers located in Korea and the U.K. Of the 333 vehicles inspected, 29 vehicles contained driveshafts with suspect damage. The identified driveshafts were produced by the supplier from October 2022 through November 2022.

❖ On March 17, 2023, HMC began testing using driveshaft samples recovered from the inspected vehicles. The driveshafts were analyzed for stress, strength, and durability under various static and dynamic conditions. Test results were shared with NASO on March 30, 3023.

April 2023

❖ Based on HMC’s findings, a new inspection plan was implemented on April 12, 2023, and includes ports and processing centers in the U.S. market. During this time, HMC received an additional incident report from the U.K. involving a damaged driveshaft produced in June 2022, prompting further evaluation of the suspect driveshaft production range. Considering the new findings, NASO requested HMC to assess potential global market field actions addressing vehicles equipped with driveshafts from the current suspect production period, as well as those produced within one month prior for further evaluation of the affected vehicle population.

❖ On April 19, 2023, NASO convened its North America Safety Decision Authority and decided to conduct a safety recall of affected U.S.-specification vehicles potentially equipped with suspect rear driveshafts produced by the supplier from late May 2022 through early December 2022.

❖ At the time of this filing, HyundaieBay is not aware of any incident(s) related to this condition involving subject vehicles in the U.S., including fatalities, injuries, crashes, and fires. Globally, HyundaieBay has identified five (5) total incidents involving fractured rear driveshafts in vehicles from Korea and the U.K.

 


1 Affected Product

Vehicle

MAKEMODELYEAR
GENESISeBayGV602023

 


4 Associated Documents

Defect Notice 573 Report

RCLRPT-23V300-6564.PDF 213.695KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23V300-6638.pdf 286.623KB

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Recall Acknowledgement

RCAK-23V300-7280.pdf 645.189KB

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Attachment A Chronology

RMISC-23V300-2724.pdf 103.113KB

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