“This site contains affiliate links for which OEMDTC may be compensated” |
April 26, 2023 NHTSA CAMPAIGN NUMBER: 23V300000
A loss of drive power increases the risk of a crash.
NHTSA Campaign Number: 23V300000
Manufacturer Hyundai Motor America
Components POWER TRAIN
Potential Number of Units Affected 1,790
Summary
Hyundai Motor America (Hyundai
) is recalling certain 2023 Genesis
GV60 vehicles equipped with an all-wheel drive powertrain system. The rear driveshafts may fracture, which can result in a loss of drive power.
Remedy
Dealers will replace the left and right rear driveshafts, free of charge. Owner notification letters are expected to be mailed June 25, 2023. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai
’s number for this recall is 014G.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Genesis has a Recall
Recall Description:
The subject vehicles are equipped with all-wheel drive powertrain systems containing rear driveshafts that could potentially fracture due to abnormal stress incurred by improper jig alignment during manufacturing.
Applicable Vehicles:
- Certain 2023MY Genesis
GV60 equipped with all-wheel drive produced 06/15/2022 – 02/10/2023
Remedy Information:
This remedy is currently under development and additional information will be provided once it has been developed for release.
Recommended Alternative Transportation:
Retailer should offer service valet to all customers and if customer does not feel safe operating their vehicle until the remedy has been performed. Service Valet is available to the original owner for 3/36. The customer could also get a loaner (CVP) if a recall/warranty repair(s) is needed beyond 3/36 (Service Valet benefit has expired for original owner).
Additional Training & Resources:
Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by GMA.
Parts, if applicable, will be provided once a remedy has been released by GMA.
Warranty information will be updated once remedy has been released by GMA.
Customer Talk Tracks
“During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle does have an open recall without an available remedy. The recall states that a fractured driveshaft could result in a sudden reduction of motive power, increase the risk of a crash.
Once a remedy is available, Genesis will notify you via First Class mail advising you to bring your vehicle to a Genesis
retailer to have it applied at no cost to you.
If you experience any concern(s) related to the rear driveshaft such as a sudden reduction of motive power, please have your vehicle towed to the nearest Genesis retailer and do not attempt to drive the vehicle until a remedy has been applied.”
Customer FAQ:
Q1: What is the issue?
The subject vehicles are equipped with all-wheel drive powertrain systems containing rear driveshafts that could potentially fracture due to abnormal stress incurred by improper jig alignment during manufacturing.
Q2: What are the affected vehicles?
The subject vehicles include certain 2023MY Genesis GV60 vehicles equipped with all-wheel drive produced from June 15, 2022 to February 10, 2023.
Q3: What is the safety concern?
A fractured driveshaft could result in a sudden reduction of motive power, increasing the risk of a crash.
Q4: Have there been any accidents or injuries?
As of the date of this filing (04/26/23), there are no incident(s) related to this condition involving subject vehicles in the U.S., including fatalities, injuries, crashes, and fires. Globally, Genesis has identified five (5) total incidents involving fractured rear driveshafts in vehicles from Korea and the U.K.
Q5: Stop Sale?
A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers. A “hold” has also been issued for all vehicles located at ports.
Q6: What will be done during the recall service at the dealer?
Once an official remedy is available, all owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis retailer to have the remedy completed free of charge, regardless of whether the affected vehicles are still covered under Genesis
’s New Vehicle Limited Warranty.
Genesis will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24,2022.
Q7: When will owners be notified?
Owners will be notified via First Class Mail in late June 2023.
RECALL 014G ATTACHMENT A
CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION
March 2023
❖ On March 9, 2023, NASO’s Data Review Committee initiated a new investigation into rear driveshafts equipped on certain model year 2023 Genesis GV60 vehicles produced by HMC for sale in the U.S. The investigation was based on incident reports of fractured rear driveshafts equipped on substantially similar vehicles sold in Korea and Europe.
❖ On March 10, 2023, HMC began inventory inspections of vehicles retained at ports and vehicle processing centers located in Korea and the U.K. Of the 333 vehicles inspected, 29 vehicles contained driveshafts with suspect damage. The identified driveshafts were produced by the supplier from October 2022 through November 2022.
❖ On March 17, 2023, HMC began testing using driveshaft samples recovered from the inspected vehicles. The driveshafts were analyzed for stress, strength, and durability under various static and dynamic conditions. Test results were shared with NASO on March 30, 3023.
April 2023
❖ Based on HMC’s findings, a new inspection plan was implemented on April 12, 2023, and includes ports and processing centers in the U.S. market. During this time, HMC received an additional incident report from the U.K. involving a damaged driveshaft produced in June 2022, prompting further evaluation of the suspect driveshaft production range. Considering the new findings, NASO requested HMC to assess potential global market field actions addressing vehicles equipped with driveshafts from the current suspect production period, as well as those produced within one month prior for further evaluation of the affected vehicle population.
❖ On April 19, 2023, NASO convened its North America Safety Decision Authority and decided to conduct a safety recall of affected U.S.-specification vehicles potentially equipped with suspect rear driveshafts produced by the supplier from late May 2022 through early December 2022.
❖ At the time of this filing, Hyundai is not aware of any incident(s) related to this condition involving subject vehicles in the U.S., including fatalities, injuries, crashes, and fires. Globally, Hyundai
has identified five (5) total incidents involving fractured rear driveshafts in vehicles from Korea and the U.K.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
GENESIS![]() | GV60 | 2023 |
4 Associated Documents
Defect Notice 573 Report
RCLRPT-23V300-6564.PDF 213.695KB
Manufacturer Notices(to Dealers,etc)
RCMN-23V300-6638.pdf 286.623KB
Recall Acknowledgement
RCAK-23V300-7280.pdf 645.189KB
Attachment A Chronology
RMISC-23V300-2724.pdf 103.113KB
Latest Recalls Documents
- [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
- [Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
- [Get The Right Fix & View Live Data] - Much more than a car code reader, BlueDriver is a diagnostic tool. You’ll get unlimited repair reports with possible causes and fixes, plus real-time health monitoring while you drive with the live data feature.
- [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
- [User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.
- [Easy to Use--Work out of box] + [FOXWELL 2025 New Version] FOXWELL NT604 Elite scan tool is the 2025 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- [5 in 1 Diagnostic Scanner] Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance function.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 【Best Bang For Your Buck!-FOXWELL NT614 Elite】1. 2025 New software-faster than old one. 2. One click lifetime WIFI f-ree update, no need to use the annoying Micro SD card. 3. New Update-No need to register on the FOXWELL website before use, more convenient! 4. More intuitive viewing with new interface, you can find I/M, Battery Test, DTC Lookup directly.
- 【UPGRADE OF NT604-POWERFUL 5 RESETS】Wanna to do maintenance service for your car however the basic 4 system scanner tool can't do it? Then FOXWELL NT614 Elite-the upgraded version of nt604, was born for providing you with 5 special functions-ABS Bleeding/Oil Reset/SAS Calibration/EPB Reset/Throttle Reset. These functions are enough for your daily needs. No need to buy those 300-600 dollors obd2 scanner. Saving your unnecessary repair fee with FOXWELL nt614 car scanner diagnostic tool!
- 【ENGINE/ABS/SRS/TRANSMISSION CODE READER】Don't know what's wrong with your car when the warning light of ABS, transmission, SRS, Engine flashes? NT614 Elite obd2 scanner can pinpoint the problem components. It boasts many functions of engine, abs, srs and transmission such as read & erase fault codes and grapgh live data like engine temp, wheel speed sensor, read transmission temperature, etc. Compared with car repairs, using foxwell nt614 elite is more convenient and a-ffordable.
- 【ABS BLEEDING OBD SCANNER】Do you always feel the brake pedal was slowly sinking to floor or it's loose after doing a complete front & rear brake job? And then you need to take more time than normal to stop your car, which is very dangerous. That's because when you open the brake system to replace components, air gets inside. To get a firm brake pedal, the air need to be removed by bleeding the brakes. NT614 Elite odb2 scanner can do ABS BLEEDING perfectly for your cars.
- 【SMART AUTOVIN & LIFETIME F-REE WIFI UPDATE & PERFECT GIFT CHOICE】With the fantastic AUTOVIN function, this nt614 scan tool can get your VIN and vehicle info rapidly. No need to spend much time in finding your VIN and input it one by one. Also, the lifetime f-ree wifi update is provided for more vehicle coverage, bug fixes, newly added parameters. SAVE AT LEAST 1000+ PER YEAR. And this automotive scanner is a best gift for your Dad, Husband, Boyfriend and Handy Men.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet. To connect the tool to the App, please DO NOT go to device's Bluetooth settings, instead, open RepairSolutions2 App and follow the instructions on the App to pair the BLCKTEC 430.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- Updated New Version AD600S: Discover the improved version of TOPDON AD600S OBD2 scanner. Now immerse yourself in a seamlessly diagnostic experience with Android 11.0 OS. With an upgraded 32G ROM, this scan tool offers ample storage and faster performance. The 5-inch display with 1280x720 resolution offers high-definition clarity, ensuring easy readability for every diagnostic detail
- Professional 4 Systems Diagnostics: For car owners dealing with common issues such as engine, transmission, ABS, and SRS, the TOPDON AD600S code scanner delivers professional diagnostic services. It easily reads and clears fault codes, analyzes data streams and more, ensuring a quick identification of problems. Additionally, the DTC Lookup function provides corresponding fault code analysis
- 9 Hot Reset Functions: Say goodbye to costly trips to the repair shop for resetting after routine maintenance such as changing oil, replacing tires, or installing new brake pads. The AD600S diagnostic tool effortlessly tackles common automotive challenges with just one click. Cut costs and cut the hassle with its 9 reset functions: Oil/BMS/ABS/SAS/EPB/DPF/TPMS/Throttle/injector coding
- Support for 10,000+ Car Models: The upgraded AD600S car scanner now supports 67+ global brands and 10,000+ models, ensuring compatibility with a diverse range of vehicles. Whether American, German, French, or Japanese, the AD600S diagnostic scanner has you covered. (Note: Contact TOPDON customer service for vehicle compatibility inquiries before purchase)
- Life time Free Updates: The AD600S diagnostic tool offers free upgrades with convenient one-click updates via Wi-Fi. Our dedicated TOPDON technical team continuously enhances our product's software, providing users with expanded vehicle support and an improved user experience through regular updates
- 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! Also, the lifetime update is provided for more vehicle coverage, bug fixes. SAVE AT LEAST $1000+ PER YEAR!Get LAUNCH CRP123 V2.0 Elite car diagnostic scanner and give your lover a surprise!*R each us to Get the Extra Gifts :Protective Case Storage Bag.
- 【2025 Newly Added 3 Reset Functions】CRP123 V2.0 obd2 scanner with upgrades it offers Throttle Adaptation,Oil Reset and SAS Reset functions for FREE now!! Optimize your engine performance with Throttle Adaptation, reset your oil life system with ease to save time and money on maintenance, and enhance your vehicle's handling and safety with SAS Reset.Covering more daily repairs,become the most cost-effective product in its price range,save your time and money!
- 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 V2.0 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
- 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 v2.0 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
- 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
- 🎉【2025 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.🚦📢Kindly note: AL619 only supports 2015 or pre-2015 cars. And services are not universal, please send us your car VIN# to check the compatibility before ordering.📩AutelStoreOnline @ outlook . com📩.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 AutelStoreOnline @ outlook . com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- 【2025 UPGRADED VERSION, NEW CHIPS, ADD MORE FUNCTIONS, No Extra Software Fee】Faster! The 2025 CRP123I V2.0 car diagnostic scanner has a new processor, Android 8.1, 32GB of memory, 5-inch touchscreen (720P), 6000mAh rechargeable battery, One-touch Wi-Fi Lifetime Free update for more vehicle coverage, bug fixes,newly added parameters, and functionality to help you access, diagnose and fix more vehicles faster,upgrade of CRP123I.
- 【Newly Added 7 RESET FUNCTIONS】+ 【BATTERY VOLTAGE TEST】2025 New Ver. scan tool CRP123I V2.0 ADDS NEW SPECIAL FUNCTIONS-Throttle Adaptation,Oil Reset,SAS Reset,ABS Bleeding,BMS Reset,EPB Reset, D.P.F Regeneration,to maintain your vehicle system safely and efficiently.Graphing the battery voltage easier and more intuitive for the real-time monitors to check.It does not only reveal what error codes your car is producing,but also erase your vehicle's check engine light after the problem is fixed.
- 【Multi System Diagnostic Tool】LAUNCH CRP123I V2.0 obd2 scanner check ABS/SRS/AT/ENG systems &10 OBD2 modes, read/clear fault codes,Online Google Search, 4 IN 1 Graphing.Store and playback of dynamic data stream help to quick analysis and diagnosis. Generate vehicle health reports with one click and share them with your email via W-ifi which helps avoid blind maintenance. CRP123I costs less, in the long run, saving you up to $2000 each year.
- 【Fre-e Lifetime Update + AutoAuth for FCA SGW+ Auto Vin】This scan tool features One-click w-ifi update and fre-e for fixing more bugs; Realtime battery voltage graphing helps to Judge the state of the battery; Auto Vin,facilitate accurate diagnosis and provide useful information.Besides,CRP123I V2.0 support AutoAuth for FCA SGW,For 2017 and later FCA Vehicles with Secure Gateway Module (SGW),with no limitation.
- 【Cover 10000+ Models & 90+ Car Brands】CRP123I V2.0 Elite launch scanner is capable of diagnosing fault codes on more than 10000+ vehicles from 1996 to 2025 and 90+ car makes worldwide. Support almost all OBDII cars such as SUVs, minivans, light-duty trucks, etc. It's an excellent tool for all types of mechanics from novice to pros. NOTICE: Compatibility will vary on vehicles' model and year, pls c-ontact us via Q&A/message before purchase.
- 【Professional 4 Systems Diagnostics】For DIYers addressing typical concerns like engine, transmission, ABS, and SRS, the TOPDON AD500 vehicle scanner provides specialized diagnostic solutions. It effortlessly interprets and eliminates fault codes and scrutinizes data streams, ensuring the prompt detection of issues.
- 【6 Reset Functions】The AD500 car diagnostic tool offers essential features like Oil Reset, Throttle Adaptation, SAS/TPMS/BMS/EPB Reset. Easily reset oil change indicators, fine-tune throttle response, and recalibrate steering angle sensors for optimal vehicle performance and maintenance convenience.
- 【Works Easier with AD500】The AD500 scanner combines a 5” touchscreen with buttons for easier and seamless operation. Elevate your diagnostic experience with DTC Lookup, Diagnostic data record, and printing diagnostic reports via email. Stay up to date with lifetime free upgrades via Wi-Fi, ensuring your tool is always equipped with the latest features.
- 【Fast Diagnostics, Instant Support】With AutoVIN, instantly obtain crucial vehicle details for expedited diagnostic processes. The AD500 code reader not only facilitates data stream recording for later review but also acts as a battery voltage monitor, providing valuable insights into your vehicle's battery health. If you encounter any diagnostic hurdles, share feedback with TOPDON for prompt professional support.
- 【Unlock FCA Secure Gateway】Supports cutting-edge CAN FD protocol, making it compatible with modern vehicles including 2020+ GM & Chrysler. It bypasses the FCA Secure Gateway to stay up to date with newer models from Chrysler, Jeep, Fiat, and others.
- 【Designed for Volkswagen(VAG) Cars Diagnostics】The VD500 OBD2 scanner is specifically designed to diagnose Volkswagen Group (Fits for VW/Audi/Skoda/ SEAT) 12-volt 16-pin vehicles, but can also be used with other 12-volt (non-Volkswagen) and light trucks (non-electric) vehicles manufactured in 1996 or later that are OBD II -compliant with standard 16-pin OBD II protocols (J1850 VPM, J1850PWM, ISO9141, KWP 2000 and CAN)
- 【Basic + Special Advanced Functions for VAG Vehicle】The ANCEL VD500 scan tool for vw can not only read and clear codes on engine, ABS, transmission, SAS (not all cars), ESP, TPMS and other systems, but also reset the oil, brake pad(epb service) and throttle position adaption. If you don't know how to do it, please con-tact us in time. Include your car model, year and the function you want to do
- 【Plug and Play, No Complex Connection】The ANCEL VD500 is truly plug-and-play—no complicated networking or batteries required. Simply connect it and use it anywhere in your car, anytime. Fast, easy, and convenient
- 【Full Access, No Hidden Costs】Unlike other detectors that charge extra for features, the ANCEL VD500 is 100% no extra additional charges, with no hidden costs. The full functionality is accessible, and the system upgrade is included, a favorite choice among customers
- 【Wide Compatibility for Volkswagen Cars】The VD500 diagnostic scanner for audi offering for Volkswagen vehicles covers the following vehicles: fits for VW (CC, EOS, Golf, GTI, Jetta, Passat, Phaeton, Polo, Rabbit, Sharan, Tiguan, Touran, Touareg); fits for Audi (A3, A4, A6, A7, A8, A5, Q3, Q5, Q7, R8, RS3, TT, RS, RS5, S4, S6); fits for Skoda (Octavia, Rapid, Yeti, Kodiaq, Fabio, Superb); fits for SEAT (Leon, Ateca, Ibiza, Altea, Cushion, Cord, Alhambra) Diagnostics
SEOCONTENT-START
Recall 014G: Rear Driveshaft– Remedy Not Available – Retailer Best Practice April 26th, 2023 Document Topic Date • Remedy Not Available 04/26/2023 Recall Description: The subject vehicles are equipped with all-wheel drive powertrain systems containing rear driveshafts that could potentially fracture due to abnormal stress incurred by improper jig alignment during manufacturing. Applicable Vehicles: • Certain 2023MY Genesis GV60 equipped with all-wheel drive produced 06/15/2022 – 02/10/2023 Remedy Information: This remedy is currently under development and additional information will be provided once it has been developed for release. Recommended Alternative Transportation: Retailer should offer service valet to all customers and if customer does not feel safe operating their vehicle until the remedy has been performed. Service Valet is available to the original owner for 3/36. The customer could also get a loaner (CVP) if a recall/warranty repair(s) is needed beyond 3/36 (Service Valet benefit has expired for original owner). As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. Additional Training & Resources: Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by GMA. Parts, if applicable, will be provided once a remedy has been released by GMA. Warranty information will be updated once remedy has been released by GMA. CustomerTalk Tracks “During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle does have an open recall without an available remedy. The recall states that a fractured driveshaft could result in a sudden reduction of motive power, increase the risk of a crash. Once a remedy is available, Genesis will notify you via First Class mail advising you to bring your vehicle to a Genesis retailer to have it applied at no cost to you. If you experience any concern(s) related to the rear driveshaft such as a sudden reduction of motive power, please have your vehicle towed to the nearest Genesis retailer and do not attempt to drive the vehicle until a remedy has been applied.” Best Practice Checklist Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No Reception: Did you offer the customer Alternative Transportation? □ Yes □ No Customer FAQ: Q1: What is the issue? The subject vehicles are equipped with all-wheel drive powertrain systems containing rear driveshafts that could potentially fracture due to abnormal stress incurred by improper jig alignment during manufacturing. Q2: What are the affected vehicles? The subject vehicles include certain 2023MY Genesis GV60 vehicles equipped with all-wheel drive produced from June 15, 2022 to February 10, 2023. Q3: What is the safety concern? A fractured driveshaft could result in a sudden reduction of motive power, increasing the risk of a crash. Q4: Have there been any accidents or injuries? As of the date of this filing (04/26/23), there are no incident(s) related to this condition involving subject vehicles in the U.S., including fatalities, injuries, crashes, and fires. Globally, Genesis has identified five (5) total incidents involving fractured rear driveshafts in vehicles from Korea and the U.K. Q5: Stop Sale? A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers. A “hold” has also been issued for all vehicles located at ports. Q6: What will be done during the recall service at the dealer? Once an official remedy is available, all owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis retailer to have the remedy completed free of charge, regardless of whether the affected vehicles are still covered under Genesis’s New Vehicle Limited Warranty. Genesis will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24,2022. Q7: When will owners be notified? Owners will be notified via First Class Mail in late June 2023. Contact Reference: Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Genesis guests. Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELP Line Warranty Prior Approval (PA) Center 1-844-436-6455 www.GenesisDealerUSA.com Parts > Mobis Parts Portal 1‐800‐325‐6604 1‐877‐446‐2922 warranty@gma.com 1‐844-371-3808 pa@gma.com ime.com / 1-866-984- Parts ordering hotline for retailers Vehicle Technical Support for Genesis Warranty Claim questions for Genesis Retailers Warranty Prior Approval (PA) Center for Genesis Retailers Assistance with SLT Appointment: Capacity Customer Support Genesis Customer Care Genesis Recall /Campaign Website Genesis Roadside Assistance Name support@autoloop.com / 1-877-850- 2010 Contact Information 1‐844‐340‐9741 customercare@genesis motorsusa.com www.genesis.com/us/recall 1-844-340-9742 Key Reference Information Management / Campaign Integration / Operation Codes Description For Genesis Customer Care, Connected Services and Roadside Assistance Updated information for customers related to recall and service campaigns Genesis Roadside Assistance Source Campaign Central Service Valet Appointment Scheduling Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Courtesy Vehicle (CVP) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall /Campaign Website NHTSA Website Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.GenesisdealerUSA.com > Resources > Document Library > Services >Service Valet >Xtime Service Valet Settings Guide 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK As applicable; www.GenesisdealerUSA.com > Resources > Documents Library > Parts > Campaign Parts Management www.GenesisdealerUSA.com > Service tab > CVP Fleet Management www.GenesisdealerUSA.com > Service tab > Tech Info A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.genesis.com/us/recall www.safercar.gov
**************************************************************************************************************
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-300 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : APR 26, 2023 NHTSA Recall No. : 23V-300 Manufacturer Recall No. : 014G Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 1,790 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2023 Genesis GV60 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : The subject population includes 1,790 model year 2023 Genesis GV60 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : JUN 15, 2022 – FEB 10, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles are equipped with all-wheel drive powertrain systems containing rear driveshafts that could potentially fracture due to abnormal stress incurred during manufacturing. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A fractured driveshaft could result in a sudden reduction of motive power, increasing the risk of a crash. Description of the Cause : Abnormal stress point(s) caused by improper jig alignment during manufacturing. Identification of Any Warning that can Occur : Drivetrain noise while driving. Involved Components : Part 573 Safety Recall Report 23V-300 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : SHAFT ASSY-RR DRIVE AXLE, LH Component Description : Rear Drive Shaft Assembly, LH Component Part Number : 49800-CU000 Component Name 2 : SHAFT ASSY-RR DRIVE AXLE, RH Component Description : Rear Drive Shaft Assembly, RH Component Part Number : 49801-CU000 Supplier Identification : Component Manufacturer Name : HYUNDAI WIA Cor Address : 107, Seongsanpaechongro Seongsan-gu, Changwon Gyeongnam Foreign States Country : Korea, Republic of Chronology : Please see Attachment A for the requested chronology. Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis dealer to replace both left and right rear driveshafts. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The remedy driveshafts were produced using properly aligned jig tooling and fully inspected for abnormalities in manufacturing. Identify How/When Recall Condition was Corrected in Production : The jig alignment was properly aligned during equipment set-up. Additionally, magnetic particle testing was implemented as an end of line inspection test beginning December 12, 2022. Part 573 Safety Recall Report 23V-300 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Dealer and owners will be notified by the specified dates. Planned Dealer Notification Date : JUN 25, 2023 – JUN 25, 2023 Planned Owner Notification Date : JUN 25, 2023 – JUN 25, 2023 * NR – Not Reported
**************************************************************************************************************
**************************************************************************************************************
**************************************************************************************************************
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END
Last update on 2025-05-08 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.