Recall 220 – Seat Belt Pretensioner May Explode – 2022 Hyundai Elantra & Elantra HEV

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This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX Dear <FirstName LastName,> This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 model year Elantra and 2022 model year Elantra Hybrid vehicles. Your vehicle, with the VIN shown above, is among the impact vehicles. Hyundai is initiating a safety recall to repair a condition involving the seat belt pretensioners in the U.S. and Canada. The purpose of this letter is to explain what the recall is about and to keep you informed of Hyundai’s recall implementation plan. We are currently preparing to implement the safety recall remedy which when available, will be performed at no cost to you. We will send you another notification when the remedy is available. What is the problem? The front passenger-side seat belt pretensioners in the subject vehicles were installed from a suspect production lot containing pyrotechnic-type pretensioners that may deploy abnormally during a crash. An abnormal pyrotechnic pretensioner deployment could cause the pretensioner to explode, and project metal fragments into the vehicle occupant compartment, which may result in injury to vehicle occupants. What should you do in the interim? We appreciate your patience. Hyundai is currently preparing to implement the recall remedy. You will receive a second notification letter when the remedy is available. For updated information regarding this recall, please visit: www.HyundaiUSA.com/Campaign220 If you have other questions If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer and/or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you. Hyundai Motor America Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 IMPORTANT SAFETY RECALL (INTERIM NOTICE) 2022 Elantra and 2022 Elantra Hybrid Seat Belt Pretensioner This is an important Safety Recall. • We are currently preparing the remedy. We will notify you when the remedy is ready. • For updated information, you can visit: www.HyundaiUSA.com/Campaign220 Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8” NHTSA Recall Number: 21V-796 Hyundai Recall Number: 220

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This notice applies to your Hyundai, VIN: Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 model year Elantra and 2022 model year Elantra Hybrid vehicles. Hyundai is initiating Recall Campaign 220, a safety recall to repair a condition involving the seat belt pretensioners in these vehicles in the U.S. and Canadian markets. Hyundai is conducting this action to ensure the safety of its vehicles for Hyundai customers. Our records indicate that your vehicle is affected by this recall campaign. What is the problem? The passenger-side seat belt pretensioners in the subject vehicles were installed from a suspect production lot containing pyrotechnic-type pretensioners that may deploy abnormally during a crash. An abnormal pyrotechnic pretensioner deployment could cause the pretensioner to explode, and project metal fragments into the vehicle occupant compartment, which may result in injury to vehicle occupants. What will Hyundai do? Your Hyundai dealer will replace the seat belt pretensioner(s). This procedure will be performed at NO CHARGE to you. What should you do? Please contact your nearest Hyundai dealer to schedule this procedure by visiting www.HyundaiUSA.com/us/en/dealer-locator or calling 1-855-371-9460. The actual time required to perform this procedure on your vehicle will approximately take less than one hour, however, your vehicle may be needed longer. Therefore, we recommend scheduling a service appointment to minimize inconvenience. If you have other questions If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you. Hyundai Motor America Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 IMPORTANT SAFETY RECALL 2022 Elantra and 2022 Elantra Hybrid Seat Belt Pretensioner Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8” NHTSA Recall Number: 22V-354 Hyundai Recall Number: 220 This is an important Safety Recall. • Please contact your nearest Hyundai dealer to schedule this procedure as soon as possible. • The recall will be performed on your vehicle at NO CHARGE to you. • To locate your nearest Hyundai dealer and schedule your appointment please visit: www.HyundaiUSA.com/Campaign220

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Recall 220 – FRONT SEAT BELT PRETENSIONER REPLACEMENT- REMEDY NOT AVAILABLE – Dealer Best Practice March 07, 2022 Updates to this Document Date • Remedy Not Available 03/07/2022 As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. Description of Campaign: Hyundai is initiating a safety recall to repair a condition involving the passenger’s seat belt pretensioners in certain Hyundai vehicles produced for sale in the U.S. and Canada. Hyundai is conducting this action to ensure the safety of its vehicles for Hyundai customers while continuing its investigation into possible root cause(s). The front passenger-side seat belt pretensioners in the subject vehicles were installed from a certain production lot containing pyrotechnic-type pretensioners that may deploy abnormally during a crash. An abnormal pyrotechnic pretensioner deployment could cause metal fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants. At the time of this filing, the cause of the abnormal deployment is unknown. Hyundai is recalling vehicles equipped with pretensioners produced within a certain production lot to conduct a detailed part return analysis. The part inspections and investigation will actively continue to determine if a specific root cause or trend exists. Applicable Vehicles: • Certain 2022MY Hyundai Elantra vehicles produced from July 5, 2021 to November 22, 2021 by Hyundai Motor Company (“HMC”) for sale in the U.S. market. • Certain 2022MY Hyundai Elantra Hybrid vehicles produced from July 5, 2021 to July 14, 2021 by Hyundai Motor Company (“HMC”) for sale in the U.S. market. ⮚ To check vehicle specific recall and campaign applicability, access the “Vehicle Information” screen via WebDCS. ⮚ For this recall, please note that there are no new vehicles currently in dealer stock. Remedy Information: Remedy currently in development. Additional details will be provided once remedy is available. Recommended Alternative Transportation: It is recommended that Service Rental Cars (SRCs) are made available for customers that are concerned with the safe operation of their vehicle prior to release of final remedy. Best Practice Checklist Reservation: Did you check WebDCS for additional campaigns or recalls? ◻ Yes ◻ No Reception: Did you offer the customer Alternative Transportation? ◻ Yes ◻ No Additional Training & Resources Hyundai Learning Portal Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by HMA. Hyundaidealer.com A WebDCS announcement will be provided on Hyundaidealer.com informing dealers of a remedy not yet available for this recall. Warranty Additional warranty information will be provided once a remedy has been released by HMA. Parts Parts, if applicable, will be provided once a remedy has been released by HMA. Customer Notification NHTSA has been notified of this recall. Owners will be mailed notification letters in early May 2022. Customer FAQs Q1: What is the issue? A1: The front passenger-side seat belt pretensioners in the subject vehicles were installed from a certain production lot containing pyrotechnic-type pretensioners that may deploy abnormally during a crash. At the time of this filing, the cause of the abnormal deployment is unknown. Hyundai is recalling vehicles equipped with pretensioners produced within a certain production lot to conduct a detailed part return analysis. The part inspections and investigation will actively continue to determine if a specific root cause or trend exists. Q2: What is the safety concern? A2: An abnormal pyrotechnic pretensioner deployment could cause metal fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants. Q3: Have there been any accidents or injuries? A3: As of the date of the recall’s filing to NHTSA, Hyundai is aware of one (1) related injury from one (1) crash event(s) in Singapore received on February 15, 2022. Q4: What will be done during the recall service at the dealer? A4: Hyundai Motor America plans to notify owners of affected vehicles by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the seat belt pretensioner(s) replacement remedy performed. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. Contact Reference Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELPREP Line Warranty Prior Approval (PA) Center Xtime Technical Support AutoLoop Technical Support CDK Technical Support Customer Support Hyundai Customer Care Center (Recall /Campaign Questions) Hyundai Recall /Campaign Website Hyundai Customer Care Center (General Questions) Hyundai Roadside Assistance [email protected] 1-800-545-4515 1‐800‐325‐6604 1‐877‐446‐2922 [email protected] [email protected] 1‐866‐984‐6355 [email protected] 1-877-850-2010 https://serviceconnect.support.cdk. com/ Contact Information 1‐855‐671‐3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Description Customer questions or concerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC) Program www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSA Website www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall www.safercar.gov

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-123 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : MAR 03, 2022 NHTSA Recall No. : 22V-123 Manufacturer Recall No. : 220 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 140 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 Hyundai Elantra Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The subject population includes 129 2022 model year Elantra vehicles produced for sale in the U.S. market on July 5, 2021, through November 22, 2021, by Hyundai Motor Company (“HMC”). Production Dates : JUL 05, 2021 – NOV 22, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Hyundai Elantra HEV Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : The subject population includes 11 2022 model year Elantra HEV vehicles produced for sale in the U.S. market on July 5, 2021, through July 14, 2021, by Hyundai Motor Company (“HMC”). Production Dates : JUL 05, 2021 – JUL 14, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-123 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The front passenger seat belt pretensioners in the subject vehicles were installed from a suspect production lot containing pyrotechnic-type pretensioners that may deploy abnormally during a crash. At the time of this filing, the cause of the abnormal deployment is unknown. Hyundai is recalling vehicles equipped with pretensioners produced from the same production lot to conduct a detailed part return analysis. The part inspections and continuing active investigation will determine if a specific root cause and defect trend exists. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An abnormal pyrotechnic pretensioner deployment in the event of a crash could cause metal fragments to enter the vehicle occupant compartment, that may cause injury to vehicle occupants. Description of the Cause : Hyundai is actively investigating root cause. Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : S/BELT ASSY-FR P/TENSR 3PT RH Component Description : Seat belt assembly w/ pretensioner for passenger’ side Component Part Number : 88820-AA500 Supplier Identification : Component Manufacturer Name : Samsong Address : 62-30 Jungdong St Seongsan-gu Changwon-City, Gyeongnam Foreign States 51553 Country : Korea, Republic of Chronology : Please see Attachment A for the requested chronology of events. Part 573 Safety Recall Report 22V-123 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Hyundai Motor America plans to notify owners of affected vehicles by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the seat belt pretensioner(s) replacement remedy performed. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. All returned pretensioners will be collected for further analysis into root cause. How Remedy Component Differs from Recalled Component : N/A Identify How/When Recall Condition was Corrected in Production : N/A Recall Schedule : Description of Recall Schedule : Dealers and owners will be notified in accordance with the schedule provided with this report. Planned Dealer Notification Date : MAY 02, 2022 – MAY 02, 2022 Planned Owner Notification Date : MAY 02, 2022 – MAY 02, 2022 * NR – Not Reported

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