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February 16, 2023 NHTSA CAMPAIGN NUMBER: 23V094000
Seat Belt Pretensioners May Explode
An exploding seat belt pretensioner can project metal fragments into the vehicle, strike vehicle occupants, and result in injury.
NHTSA Campaign Number: 23V094
Manufacturer Hyundai Motor America
Components SEAT BELTS
Potential Number of Units Affected 65,517
Summary
Hyundai Motor America (Hyundai) is recalling certain 2020-2023 Genesis GV80, 2021-2023 Genesis G80, 2022-2023 Genesis GV70, and 2023 Genesis GV60 vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioners may explode upon deployment.
Remedy
Dealers will secure the seat belt pretensioners with a cap, free of charge. Owner notification letters were mailed April 14, 2023. For GV60 owners, Interim notification letters, notifying owners of the safety risk, were mailed April 14, 2023. A second notice will be sent once the final remedy is available. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 012G. This recall supersedes and expands recall number 21V-796. Vehicles previously repaired under recall 21V-796 will need to have the new remedy completed.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Genesis has a Recall
23-01-022G-1
MAY 2023
FRONT SEAT BELT PRETENSIONER PROTECTION CAP INSTALLATION (RECALL 012G)
This TSB supersedes 23-01-022G to add GV60 (JW1), its related service procedure (pages 5-14), and update the corresponding warranty information and op code for GV60.
Description: The front seat belt pretensioner may deploy abnormally in the vehicles described below, causing the MGG (Micro Gas Generator) to detach from the assembly. This bulletin describes the procedure to install front seat belt pretensioner anti-separation protection caps.
NOTICE
This recall campaign for GV60 (JW1) can only be performed by EV certified Genesis retailers.
Applicable Vehicles (Certain):
- 2023MY GV60 (JW1) produced from 02/04/2022 – 12/27/2022
- 2022-2023MY GV70 (JK1) produced from 03/10/2021 – 01/11/2023
- 2021-2023MY GV80 (JX1) produced from 07/27/2020 – 12/29/2022
- 2021-2023MY G80 (RG3) produced from 07/25/2020 – 01/25/2023
Click on the link below for video information on the procedure in this Campaign.
Genesis Service Learning – Recall 012G Service Procedure
Recall 012G: Front Seat Belt Pretensioner Cap Installation – Retailer Best Practice
May 17, 2023
Updates to this Document | Date |
|
05/17/2023 |
As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS.
Important Notice regarding Related Recall 009G:
Recall 012G superseded recall 009G as outlined below and has been deactivated.
- All VINs have been removed from 009G, effective 03/24/2023.
- TSB 22-01-017G has been removed from GenesisDealerUSA.com
- Any repairs performed in accordance with the respective 009G TSBs must have had a repair order (RO) open date prior to 03/24/2023.
- All ROs with an RO open date on or after 03/24/2023 will not be accepted.
- Labor operation codes applicable to the superseded recall and vehicle models have been deactivated and related claims must have been submitted by 03/30/2023.
Recall # | TSB # | Applicable Vehicles Prior to 03/24/2023 | Applicable Vehicles 03/24/2023 Going Forward |
009G | 22-01-017G | 2021MY GV80 2022 GV70 | N/A – Deactivated |
Recall Description:
The front seat belt pretensioner may deploy abnormally in the certain GV60, GV70, GV80, and G80 vehicles, causing the MGG (Micro Gas Generator) to detach from the assembly. TSB 23-01-022G-1 describes the procedure to install front seat belt pretensioner anti-separation protection caps. For GV60 vehicles, an inspection of the front seat belt assemblies is required prior to cap installation as some vehicles may already be equipped with revised seat belt pretensioners.
Affected Vehicles:
- Certain 2022-23MY GV70 (JK1) produced from 03/10/2021 – 01/11/2023
- Certain 2021-23MY GV80 (JX1) produced from 07/27/2020 – 12/29/2022
- Certain 2021-23MY G80 (RG3) produced from 07/25/2020 – 01/25/2023
- Certain 2023MY GV60 (JW1) produced from 02/04/2022 – 12/27/2022
Remedy Information:
Install front seat belt pretensioner anti-separation protection caps. An inspection of the GV60 front seat belt assemblies is also needed prior to potential installation of the caps.
- Recommended Technician Training Level: Genesis Certified Service Technician or higher
Recommended Alternative Transportation:
Retailer should offer service valet to all customers and if the customer does not feel safe operating their vehicle until the remedy has been performed. Service Valet is available to the original owner for 3/36.
Please refer to TSB 23-01-022G-1 (or latest version) for additional details.
Parts Information:
- Please refer to TSB 23-01-022G-1 (or latest version) for the latest parts information.
- Please note the following:
- Pretensioner Cap Kit (88820-AACAPQQH): On CPM (Campaign Parts Management); retailers can keep ordering needed parts as long as they submit their corresponding campaign claims. Please ensure corresponding claims are submitted to avoid any delays in ordering. If this restriction is lifted, GMA will communicate to the field/dealers.
- Each GMA retailer was previously sent 3 pcs. of 88820-AACAPQQH for the start of this recall. Parts arrived to retailers starting 03/24/2023. o Pretensioner Cap Kit (88810-CUCAPQQH) for GV60 ONLY: On CSP (Critical Parts Supply), VIN restrictive. Dealer will require a valid recall 012G VIN to order the part. Due to a limited quantity of parts inventory, this will assure affected customer vehicles encompassed in the campaign receive priority part allocation.
Customer Mailing:
- Owners of the subject GV70, GV80, & G80 vehicles were notified via First Class mail in April 2023 of a remedy available for their vehicles.
- Owners of the subject GV60 vehicles are expected to be notified via First Class mail starting in June 2023 of a remedy available for their vehicles.
Customer Talk Tracks
Sample (customer already at dealership): “During your visit we checked to see if your vehicle has any open recalls. We found that Recall 012G for the front seat belt pretensioners is open on your vehicle. We would inspect and/or install front seat belt pretensioner anti-separation protection caps to prevent abnormal deployment of the pretensioners at no cost to you. An abnormal pyrotechnic pretensioner deployment could cause mental fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants.”
Sample (customer calling in): “During your call-in, we checked to see if your vehicle has any open recalls. We found that Recall 012G for the front seat belt pretensioners is open on your vehicle. We’d like to schedule an appointment with you to bring your vehicle in so we can complete this safety recall. We would inspect and/or install front seat belt pretensioner anti-separation protection caps to prevent abnormal deployment of the pretensioners at no cost to you. An abnormal pyrotechnic pretensioner deployment could cause mental fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants.
If you experience issues with the seat belt pretensioner prior to your arrival at the retailer, please have your vehicle towed to the nearest Genesis retailer and do not attempt to drive the vehicle until a remedy has been applied.”
Customer FAQ:
Q1: What is the issue?
A1: The front driver and/or passenger side seat belt pretensioners in the subject vehicles were installed containing pyrotechnic-type pretensioners that may deploy abnormally during a crash. An abnormal pyrotechnic pretensioner deployment could cause metal fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants. The potential for this condition is dependent on vehicle characteristics, pretensioner load limiter specification, airbag control unit logic, crash duration and severity.
Q2: What are the affected vehicles? A2: The following include:
- Certain 2022-23MY GV70 (JK1) vehicles produced from 03/10/2021 – 01/11/2023
- Certain 2021-23MY GV80 (JX1) vehicles produced from 07/27/2020 – 12/29/2022
- Certain 2021-23MY G80 (RG3) vehicles produced from 07/25/2020 – 01/25/2023
- Certain 2023MY GV60 (JW1 EV) vehicles produced from 02/04/2022 – 12/27/2022
Q3: What is the safety concern?
A3: An abnormal pyrotechnic pretensioner deployment could cause metal fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants.
Q4: Have there been any accidents or injuries?
A4: As of the date of this filing (02/16/23), Genesis is not aware of any abnormal pretensioner deployment incidents, including fatalities, injuries, crashes and fires, involving the subject vehicles in any global market.
Q5: Will a stop sale be issued?
A5: Dealer: A dealer “stop sale” was issued in accordance with federal regulation for affected vehicles unsold at dealers.
Port: As of the date of the filing (02/16/23), a hold had been placed for vehicles affected at the ports. Affected vehicles will be repaired at the port and released once remedy has been completed.
Q6: What will be done during the recall service at the retailer?
A6: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis retailer to have the seat belt pretensioner’s micro gas generator and delivery pipe secured with a cap to prevent potential abnormal deployment. For GV60 vehicles, the front seat belt assemblies will be inspected prior to installation of the caps. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Genesis’s New Vehicle Limited Warranty. Additionally, Genesis will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022.
Genesis will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022.
Q7: When will owners be notified?
A7: Owners of the subject GV70, GV80, & G80 vehicles were notified via First Class mail in April 2023 of a remedy available for their vehicles.
Owners of the subject GV60 vehicles are expected to be notified via First Class mail starting in June 2023 of a remedy available for their vehicles.
RECALL 012G ATTACHMENT A (AMENDED – 2023.05.12)
CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION
October 2022
❖ On October 7, 2022, Hyundai received the agency’s Information Request letter pertaining to RQ22003, an investigation into allegations of abnormal seat belt pretensioner deployments in vehicles associated with Recalls 21V-796, 22V-069, 22V-123, 22V-218, 22V-354, and 22V-458*.
❖ On October 24, 2022, NASO convened its North American Safety Decision Authority (“NASDA”) and initiated Recall 22V-816.
November – December 2022
❖ In November 2022, the airbag control unit (“ACU”) from the September 2021, North Carolina incident referenced in earlier chronologies* was recovered for analysis of the crash pulse parameters by HMC and the supplier, Samsong.
❖ On December 7, 2022, Hyundai submitted its response to the agency’s inquiry regarding RQ22-005. Hyundai cited in its response that it was continuing to evaluate vehicles equipped with Samsong pretensioners that had not yet been recalled despite not having received any domestic or foreign reports of the alleged defect involving these vehicles.
January – February 2023
❖ On January 17, 2023, HMC informed NASO of its findings from continued analysis of the ACU crash pulse data recovered from the North Carolina incident. HMC confirmed that the MGG separated despite a lower pretensioner “time-to-fire” when compared to the other known incidents.
❖ On January 26 and February 2, 2023, HMC provided updates regarding its investigation to NASO. HMC confirmed replication of MGG separation during recent sled testing using RS4 (G90) SRS components. The test results prompted a reevaluation of leading factors, such as vehicle-specific “time-to-fire,” previously thought to be potential contributors to over-pressurization of the pretensioner pipe.
❖ On February 9, 2023, NASO convened its NASDA. Although no concern was observed in North American markets, based on the recent findings by HMC, and in an abundance of caution, NASO decided to conduct a safety recall (012G) of Genesis G80, GV60, GV70, and GV80 vehicles equipped with pretensioners without a vent valve. Recall 012G supersedes Recall 009G, obsoleting all affected population(s) of Recall 211/009G (21V-796).
❖ Hyundai is not aware of any abnormal pretensioner deployment incidents in the global market involving the subject vehicles, including fatalities, injuries, crashes, and fires.
May 2023
❖ On May 8, 2023, HMC informed NASO that the affected recall population may include certain GV60 vehicles already equipped with remedy seat belt pretensioners.
❖ Based on HMC’s information, on May 12, 2023, Hyundai is submitting amended information regarding its remedy plan to inspect all affected GV60 vehicles prior to securing the seat belt pretensioners with the remedy cap, if necessary.
*For supporting chronological events preceding October 2022, please refer to Hyundai’s Part 573 defect information report concerning Recalls 231 and 238.
Recall 009G Seat Belt Pretensioner May Explode – 2021 Genesis GV80 & 2022 Genesis GV70
Recall 009G Seat Belt Pretensioner May Explode – 2021 Genesis GV80 & 2022 Genesis GV70
10 Affected Products
Vehicles
MAKE | MODEL | YEAR |
GENESIS | G80 | 2021-2023 |
GENESIS | GV60 | 2023 |
GENESIS | GV70 | 2022-2023 |
GENESIS | GV80 | 2020-2023 |
17 Associated Documents
Recall Acknowledgement
RCAK-23V094-1397.pdf 645.306KB
Defect Notice 573 Report
RCLRPT-23V094-8676.PDF 216.599KB
Attachment A – Chronology
RMISC-23V094-1815.pdf 103.827KB
Manufacturer Notices(to Dealers,etc)
RCMN-23V094-3010.pdf 244.312KB
Amended Attachment A – Chronology
RMISC-23V094-7107.pdf 106.781KB
Remedy Instructions and TSB
RCRIT-23V094-8249.pdf 2473.606KB
Manufacturer Notices(to Dealers,etc)
RCMN-23V094-5198.pdf 803.077KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-23V094-6122.pdf 258.284KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V094-5626.pdf 263.523KB
Recall 573 Report – May 12, 2023
RCLRPT-23V094-7030.PDF 216.649KB
Attachment A – Chronology Amended
RMISC-23V094-0469.pdf 109.013KB
Remedy Instructions and TSB
RCRIT-23V094-3368.pdf 3781.783KB
Manufacturer Notices(to Dealers,etc)
RCMN-23V094-9294.pdf 410.539KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V094-3058.pdf 261.056KB
Recall Quarterly Report #1, 2023-2
RCLQRT-23V094-1390.PDF 211.149KB
Recall Quarterly Report #2, 2023-3
RCLQRT-23V094-1954.PDF 211.389KB
Recall Quarterly Report #3, 2023-4
RCLQRT-23V094-4695.PDF 211.482KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V094&docType=RCL
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SEOCONTENT-START
NHTSA Recall Number: 23V-094
Genesis Motor America Recall Number: 012G
This notice applies to your Genesis vehicle, VIN: XXXXXXXXXXXXXXXXX
Dear
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Genesis has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 model year GV60 vehicles. Genesis is initiating a safety recall to repair a
condition involving the front seat belt pretensioners in these vehicles in the U.S. Your vehicle, with the VIN shown above is among the impacted vehicles.
The purpose of this letter is to explain what the recall is about and to keep you informed of Genesis’ recall implementation plan. We are currently making preparations to implement the safety recall remedy which when available, will be performed at no cost to you. We will send you another notification when the remedy is available.
What is the problem?
The front seat belt pretensioners may deploy abnormally in the subject vehicles, causing the MGG (Micro Gas Generator) to detach from the assembly. An abnormal pyrotechnic pretensioner deployment could cause the pretensioner to explode, and project metal fragments into the vehicle occupant compartment, which may result in injury to vehicle occupants.
What should you do in the interim?
We appreciate your patience. Genesis is currently making preparations to implement the recall remedy to secure the seat belt pretensioners with a cap. You will receive a second notification letter when the remedy is available.
If you have other questions
If you have any questions or require further assistance, you may contact the Genesis Customer Care Center at 1-855-769-2064. To stay updated on the repair remedy for this recall please visit: www.genesis.com/recall
You can easily connect to this web page by pointing your cell phone camera (or QR code reader) here
and clicking on the link that will be displayed on your phone.
Additional information
If you are not satisfied that we have remedied this situation without charge, and within a reasonable amount of time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, D.C. 20590, or call their toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov.
We urge your prompt attention to this important safety matter and sincerely regret any inconvenience this condition may have caused you.
Genesis Motor America, LLC
This is an Important Safety Recall.
We are currently preparing the remedy. We will notify you when the remedy is ready.
Genesis Customer Care can help with any questions or concerns:
1-855-769-2064 or www.genesis.com/recall
Genesis Motor America, LLC
P.O. Box 20850
Fountain Vall ey, CA 92728
I
MPORT recALL
2023 Genesis GV60
Seat Belt Pretensioner
185PRESORTEDFIRST-CLASS MAILU.S. POSTAGEPAIDHYUNDAISAFETY RECALL NOTICE2021 G80, 2021 GV70 SEAT BELT PRETENSIONERGENESIS MOTOR AMERICA, LLCP.O. BOx 2704HUNTINGTON BEACH, CA 92647
Genesis Motor America, LLC
P.O. Box 20850
Fountain Vall ey, CA 92728
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within ten days.
No longer own this vehicle?
You received this notification because U.S. federal regulations require automotive manufacturers to notify last known owners of recalled vehicles based on current owner records. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
**************************************************************************************************************
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
RECALL
23-01-022G-1
MAY 2023
GV60 (JW1)
GV70 (JK1)
GV80 (JX1)
G80 (RG3)
FRONT SEAT BELT PRETENSIONER PROTECTION
CAP INSTALLATION (RECALL 012G)
This TSB supersedes 23-01-022G to add GV60 (JW1), its related service procedure (pages 5-14), and update the corresponding warranty information and op code for GV60.
Description: The front seat belt pretensioner may deploy abnormally in the vehicles described below, causing the MGG (Micro Gas Generator) to detach from the assembly. This bulletin describes the procedure to install front seat belt pretensioner anti-separation protection caps.
All claims require
VIN and Mileage validation through VCI correction or photo capture (STUI or
otherwise). Additionally, this TSB includes Repair photos as a requirement. Where indicated,
please ensure the captured photos is completed according to the steps in the TSB . All claims
submitted that have incomplete, illegible, or missing documentation are subject to debit.
STUI
Vehicle repairs related to safety recalls are critically important and must be performed properly in
accordance with TSB procedures. Review this bulletin in its entirety prior to starting any repair work.
As required by federal law, dealers must not deliv
er new vehicles for sale or for lease to customers
until all open recalls have been performed . Dealers must also perform all open recalls on used
vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an
affected vehicle i s in the shop for any maintenance or repair.
Access
the “Vehicle Information” screen via WEBDCS to identify open
IMPORTANT
T
his recall campaign for GV60 (JW1) can only be p erformed by EV certified Genesis retailers.
NOTICE
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 2 of 32
SUBJECT:
Applicable Vehicles (Certain): • 2023MY GV60 (JW1) produced from 02/04/2022 – 12/27/2022 • 2022-2023MY GV70 (JK1) produced from 03/10/2021 – 01/11/2023 • 2021-2023MY GV80 (JX1) produced from 07/27/2020 – 12/29/2022 • 2021-2023MY G80 (RG3) produced from 07/25/2020 – 01/25/2023
Parts Information: Model Kit Part Number Part Name Figure QTY
GV60 (JW1)
88810-CUCAPQQH
Cap A
2
Cap B
2
Bolt*
9
Pad
2
GV70 (JK1) GV80 (JX1)
G80 (RG3)
88820-AACAPQQH
Cap A
2
Cap B
2
Bolt*
9
*One bolt will be extra.
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 3 of 32
SUBJECT:
Warranty Information: Model Op. Code Operation Op. Time Causal Part Nature Code Cause Code
GV70 (JK1)
GV80 (JX1)
G80 (RG3)
31D015R0
Front Seat Belt Pretensioner Cap Installation (LH and RH)
0.7 M/H
88820-AACAPQQH
I14
ZZ3
GV60 (JW1)
31D015R1
Front Seat Buckle Inspection & Front Seat Belt Pretensioner Cap Installation (Both LH and RH)
0.8 M/H
88810-CUCAPQQH
GV60
(JW1)
31D015R2
Front Seat Belt Buckle Tongue Inspection (Both LH and RH)
0.2 M/H
88810-CUCAPQQH
I14
ZZ3
NOTE 1: Submit claim on Claim Entry Screen as “Campaign” type.
NOTE 2: If a part that is not covered by this recall is in need of replacement while performing this recall, and the affected part is still under warranty, please submit a separate claim using the same repair order. If the affected part is out of warranty, submit a prior approval request for goodwill consideration prior to performing the work.
NOTE 3: Op times include VIN and Mileage validation through VCI connection or photo capture (STUI or otherwise). Additionally, this TSB includes Repair photos as a requirement. The Repair photos must be captured according to the steps in this TSB and must include a piece of paper displaying the last 6 digits of the VIN and date of the repair. All claims submitted that have incomplete, illegible, or missing documentation are subject to debit.
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 4 of 32
SUBJECT:
How to classify the cap (A/B) by type: Part Name Identification Method Remarks Before Installation After Installation
Cap A
(JK1, JX1, RG3)
Caps (A/B) are classified by type according to the marking groove position of the cap.
Cap B
(JK1, JX1, RG3)
Cap B
(JW1)
Cap B does not have a marking groove.
Cap A
(JW1)
Marking Groove
Cap B
Cap A
Marking Groove
Cap B
Cap A
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 5 of 32
SUBJECT:
Click on the link below for video information on the procedure in this Campaign.
Genesis Service Learning – Recall 012G Service Procedure
Service Procedure (Same for Driver Side as Passenger Side):
• GV60 (JW1), See pages 5 – 14.
• GV70 (JK1), See pages 15 – 20.
• GV80 (JX1), See pages 21 – 26.
• G80 (RG3), See pages 27 – 32.
Front Seat Belt Pretensioner Protection Cap Installation – GV60 (JW1)
1.
For GV60 (JW1) only, inspect both front seat buckle tongue (left and right).
Check the date code on the front seat belt buckle tongue. If the date code is on or after 5/20/2022 (20220520 labeled on the buckle tongue), seat belt pretensioner caps installation is not needed. Proceed to step 2.
If the date code is before 5/20/2022 (20220520 labeled on the buckle tongue), continue the cap installation process at step 3 below.
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 6 of 32
SUBJECT:
2.
Recall procedure for this GV60 (JW1) is completed only if date code is on or after 5/20/2022 (20220520).
3.
If applicable, record the customer’s radio
preset stations for AM / FM / SXM.
Move the front/rear switch (A) seat of the
seat as far forward as possible.
Press the seat back switch (B) to move as far forward as possible.
Turn OFF the ignition key of the vehicle.
4.
Disconnect the negative (–) battery
terminal. Battery is located under luggage board.
Tightening Torque:
lb-ft 6.5
lb-in 78
N.m 8.8
E16
12V Battery Sensor (2Blk)
A
A
B
B
Using STUI, please take photos
Using STUI, please take photos of both of both sides (LH and RH) sides (LH and RH) of the of the seat belt seat belt buckle tongue with the date codebuckle tongue with the date code. . Within the picture, Within the picture, ensure date code is ensure date code is legible, legible, include a piece of paper with include a piece of paper with the last 6 digits of the VIN, date of the the last 6 digits of the VIN, date of the repair, and Driver (LH) side or repair, and Driver (LH) side or Passenger (RH) side.Passenger (RH) side.
Upload the photos to STUI
Upload the photos to STUI of the seat of the seat belt buckle tongue.belt buckle tongue.
STUI
STUI
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 7 of 32
SUBJECT:
5.
Partially remove the front door body side
weather strip (C).
6.
Remove the front door scuff trim (D) using the trim tool.
7.
Partially remove the rear door body side
weather strip (E).
Be careful not to damage trims and
Be careful not to damage trims and panels.panels.
NOTICE
NOTICE
C
C
D
D
E
E
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 8 of 32
SUBJECT:
8.
Partially remove the rear door scuff (F)
using the trim tool.
9.
Remove the center pillar lower trim (G).
Refer to the shop manual:
• Body (Interior and Exterior) > Interior Trim > Center Pillar Trim
Take care
Take care notnot to damage the to damage the pretensioner when removing or installing pretensioner when removing or installing the seat belt.the seat belt.
NOTICE
NOTICE
Take care
Take care notnot to damage the to damage the fasteners.fasteners.
NOTICE
NOTICE
F
F
G
G
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 9 of 32
SUBJECT:
10.
Press the lock pins (H) to disconnect the
front seat belt pretensioner connectors (I).
H
H
H
H
I
I
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 10 of 32
SUBJECT:
11.
Loosen the mounting bolts (J & K) and
remove the front seat belt pretensioner.
Tightening Torque – Bolt (J):
Tightening Torque – Bolt (K):
lb-ft 7.3
lb-in 87
N.m 9.8
lb-ft 39
N.m 53
J
J
K
K
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 11 of 32
SUBJECT:
12.
Disconnect the ARL connector (L).
13.
Attach the pad.
Make sure the installation direction
Make sure the installation direction matches the photo at right.matches the photo at right.
CAUTIONCAUTION
!
!
L
L
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 12 of 32
SUBJECT:
14.
Install Cap B (M).
15.
Install Cap A (N).
Make sure the installation direction of the
Make sure the installation direction of the cap matches the photo at right.cap matches the photo at right.
CAUTIONCAUTION
!
!
M
M
Make sure the installation direction of the
Make sure the installation direction of the cap matches the photo at right.cap matches the photo at right.
CAUTIONCAUTION
!
!
N
N
Cap A
Cap B
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 13 of 32
SUBJECT:
16.
Tighten the cap top bolts (O).
Tightening Torque:
17.
Tighten the cap bottom bolts (P).
Tightening Torque:
lb-ft 1.7
lb-in 21
N.m 2.4
lb-ft 1.7
lb-in 21
N.m 2.4
When
When tighteningtightening the bolts, hold the the bolts, hold the bottom of the capbottom of the cap securelysecurely by handby hand..
InformationInformation
ii
P
P
P
P
O
O
O
O
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 14 of 32
SUBJECT:
18.
Mark all 4 bolts with paint after installing.
19.
Torque the seat belt pretensioner mounting bolts (Q & R) to specifications.
Tightening Torque – Bolt (Q):
Tightening Torque – Bolt (R):
20.
Install seat belt pretensioner in the reverse order of removal. Be sure to install all connectors securely.
21.
Repeat procedure steps 3-17 on the passenger’s side.
Reprogram the customer’s preset radio stations if needed.
22.
Turn ignition switch ON and confirm that the warning light comes ON and then turns OFF after about 6 seconds. lb-ft 7.3
lb-in 87
N.m 9.8
lb-ft 39
N.m 53
Using STUI, please take photos of the
Using STUI, please take photos of the completed pretensioner assembly with completed pretensioner assembly with the caps installed. Within the picture, the caps installed. Within the picture, include a piece of include a piece of paper with the last 6 paper with the last 6 digits of the VIN, date of the repair, and digits of the VIN, date of the repair, and Driver (LH) side or Passenger (RH) Driver (LH) side or Passenger (RH) side.side.
Upload the photos to STUI with the
Upload the photos to STUI with the caps installed.caps installed.
STUI
STUI
Q
Q
R
R
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 15 of 32
SUBJECT:
Front Seat Belt Pretensioner Protection Cap Installation – GV70 (JK1)
1.
If applicable, record the customer’s radio
preset stations for AM / FM / SXM.
Move the front/rear switch (A) seat of the
seat as far forward as possible.
Press the seat back switch (B) to move as far forward as possible.
Turn off the ignition key of the vehicle.
2.
Disconnect the negative (–) battery terminal. Battery is located under luggage board.
Tightening Torque:
3.
Partially remove the front door body side
weather strip (C).
lb-ft 6.5
lb-in 78
N.m 8.8
A
A
B
B
C
C
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 16 of 32
SUBJECT:
4.
Remove the front door scuff trim (D) using the trim tool.
5.
Partially remove the rear door body side
weather strip (E).
6.
Remove the rear door scuff (F) using the
trim tool.
D
D
Be careful not to damage trims and
Be careful not to damage trims and panels.panels.
NOTICE
NOTICE
E
E
Be careful not to damage pretensioner
Be careful not to damage pretensioner when removing or installing the seat belt.when removing or installing the seat belt.
NOTICE
NOTICE
F
F
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 17 of 32
SUBJECT:
7. Remove the center pillar lower trim (G).
Refer to the shop manual:
• Body (Interior and Exterior) >
Interior Trim > Center Pillar Trim
8. Press the lock pins (H) to disconnect the
front seat belt pretensioner connector (I).
Take care not to damage the fasteners.
NOTICE
G
H
H
I
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 18 of 32
SUBJECT:
9.
Loosen the mounting bolts (J & K) and remove the front seat belt pretensioner.
Tightening Torque – Bolt (J):
Tightening Torque – Bolt (K):
10.
Install Cap A (L).
lb-ft 7.3
lb-in 87
N.m 9.8
lb-ft 35
N.m 47
J
J
K
K
L
L
Make sure the installation direction of the
Make sure the installation direction of the cap matches the cap matches the diagram at right.diagram at right.
CAUTIONCAUTION
!
!
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 19 of 32
SUBJECT:
11.
Install Cap B (M).
12.
Tighten the cap top bolts (N).
Tightening Torque:
13.
Tighten the cap bottom bolts (O).
Tightening Torque:
lb-ft 1.7
lb-in 21
N.m 2.4
lb-ft 1.7
lb-in 21
N.m 2.4
Make sure the installation direction of the
Make sure the installation direction of the cap matches the diagram at right.cap matches the diagram at right.
CAUTIONCAUTION
!
!
M
M
When
When tighteningtightening the bolts, hold the the bolts, hold the bottom of the capbottom of the cap securelysecurely by handby hand..
InformationInformation
ii
N
N
O
O
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 20 of 32
SUBJECT:
14.
Mark all 4 bolts with paint after installing.
15.
Torque the seat belt pretensioner mounting bolts (P & Q) to specifications.
Tightening Torque – Bolt (P):
Tightening Torque – Bolt (Q):
16.
Install seat belt pretensioner in the reverse order of removal. Be sure to install all connectors securely.
17.
Repeat procedure steps 5-16 on the passenger’s side.
Reprogram the customer’s preset radio stations if needed.
18.
Turn ignition switch ON and confirm that the warning light comes ON and then turns OFF after about 6 seconds. lb-ft 7.3
lb-in 87
N.m 9.8
lb-ft 35
N.m 47
Using STUI, please take
Using STUI, please take photos of the photos of the completed pretensioner assembly with completed pretensioner assembly with the caps installed. Within the picture, the caps installed. Within the picture, include a piece of paper with the last 6 include a piece of paper with the last 6 digits of the VIN, date of the repair, and digits of the VIN, date of the repair, and Driver (LH) side or Passenger (RH) Driver (LH) side or Passenger (RH) side.side.
Upload the photos to STUI with the
Upload the photos to STUI with the caps installed.caps installed.
STUI
STUI
P
P
Q
Q
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 21 of 32
SUBJECT:
Front Seat Belt Pretensioner Protection Cap Installation – GV80 (JX1)
1.
If applicable, record the customer’s radio
preset stations for AM / FM / SXM.
Move the front/rear switch (A) seat of the
seat as far forward as possible.
Press the seat back switch (B) to move as far forward as possible.
Turn OFF the ignition key of the vehicle.
2.
Disconnect the negative (–) battery terminal. Battery is located under luggage board.
Tightening Torque:
3.
Partially remove the front door body side
weather strip (C).
lb-ft 6.5
lb-in 78
N.m 8.8
A
A
B
B
F12 Battery Sensor (2Blk)
BAT-A Battery Junction Block (5-WHT)
C
C
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 22 of 32
SUBJECT:
4.
Remove the front door scuff trim (D) using the trim tool.
5.
Partially remove the rear door body side
weather strip (E).
6.
Remove the rear door scuff (F) using the
trim tool.
A
A
Be careful not to damage trims and
Be careful not to damage trims and panels.panels.
NOTICE
NOTICE
E
E
Be careful not to damage pretensioner
Be careful not to damage pretensioner when removing or installing the seat belt.when removing or installing the seat belt.
NOTICE
NOTICE
F
F
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 23 of 32
SUBJECT:
7. Remove the center pillar lower trim (G).
Refer to the shop manual:
• Body (Interior and Exterior) >
Interior Trim > Center Pillar Trim
8. Press the lock pins (H) to disconnect the
front seat belt pretensioner connector (I).
Take care not to damage the fasteners.
NOTICE
G
H
H
I
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 24 of 32
SUBJECT:
9.
Loosen the mounting bolts (J & K) and remove the front seat belt pretensioner.
Tightening Torque – Bolt (J):
Tightening Torque – Bolt (K):
10.
Install Cap A (L).
lb-ft 7.3
lb-in 87
N.m 9.8
lb-ft 35
N.m 47
J
J
K
K
Make sure the installation direction of the
Make sure the installation direction of the cap matches the cap matches the diagram at right.diagram at right.
CAUTIONCAUTION
!
!
L
L
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 25 of 32
SUBJECT:
11.
Install Cap B (M).
12.
Tighten the cap top bolts (N).
Tightening Torque:
13.
Tighten the cap bottom bolts (O).
Tightening Torque:
lb-ft 1.7
lb-in 21
N.m 2.4
lb-ft 1.7
lb-in 21
N.m 2.4
Make sure the installation direction of the
Make sure the installation direction of the cap matches the diagram at right.cap matches the diagram at right.
CAUTIONCAUTION
!
!
M
M
When
When tighteningtightening the bolts, hold the the bolts, hold the bottom of the capbottom of the cap securelysecurely by handby hand..
InformationInformation
ii
N
N
O
O
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 26 of 32
SUBJECT:
14.
Mark all 4 bolts with paint after installing.
15.
Torque the seat belt pretensioner mounting bolts (P & Q) to specifications.
Tightening Torque – Bolt (P):
Tightening Torque – Bolt (Q):
16.
Install seat belt pretensioner in the reverse order of removal. Be sure to install all connectors securely.
17.
Repeat procedure steps 3-16 on the passenger’s side.
Reprogram the customer’s preset radio stations if needed.
18.
Turn ignition switch ON and confirm that the warning light comes ON and then turns OFF after about 6 seconds. lb-ft 7.3
lb-in 87
N.m 9.8
lb-ft 35
N.m 47
Using STUI,
Using STUI, please take photos of the please take photos of the completed pretensioner assembly with completed pretensioner assembly with the caps installed. Within the picture, the caps installed. Within the picture, include a piece of paper with the last 6 include a piece of paper with the last 6 digits of the VIN, date of the repair, and digits of the VIN, date of the repair, and Driver (LH) side or Passenger (RH) Driver (LH) side or Passenger (RH) side.side.
Upload the photos to
Upload the photos to STUI with the STUI with the caps installed.caps installed.
STUI
STUI
P
P
Q
Q
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 27 of 32
SUBJECT:
Front Seat Belt Pretensioner Protection Cap Installation – G80 (RG3)
1.
If applicable, record the customer’s radio
preset stations for AM / FM / SXM.
Move the front/rear switch (A) seat of the
seat as far forward as possible.
Press the seat back switch (B) to move as far forward as possible.
Turn OFF the ignition key of the vehicle.
2.
Disconnect the negative (–) battery terminal. Battery is located under luggage board.
Tightening Torque:
3.
Partially remove the front door body side
weather strip (C).
lb-ft 6.5
lb-in 78
N.m 8.8
A
A
B
B
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 28 of 32
SUBJECT:
4.
Remove the front door scuff trim (D) using the trim tool.
5.
Partially remove the rear door body side
weather strip (E).
6.
Remove the rear door scuff (F) using the
trim tool.
Be careful not to damage trims and
Be careful not to damage trims and panels.panels.
NOTICE
NOTICE
Be careful not to damage pretensioner
Be careful not to damage pretensioner when removing or installing the seat belt.when removing or installing the seat belt.
NOTICE
NOTICE
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 29 of 32
SUBJECT:
7. Remove the center pillar lower trim (G).
Refer to the shop manual:
• Body (Interior and Exterior) >
Interior Trim > Center Pillar Trim
8. Press the lock pins (H) to disconnect the
front seat belt pretensioner connectors (I).
Take care not to damage the fasteners.
NOTICE
H
H
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 30 of 32
SUBJECT:
9.
Loosen the mounting bolts (J & K) and remove the front seat belt pretensioner.
Tightening Torque – Bolt (J):
Tightening Torque – Bolt (K):
10.
Install Cap A (L).
lb-ft 7.3
lb-in 87
N.m 9.8
lb-ft 35
N.m 47
Make sure the installation direction of the
Make sure the installation direction of the cap matches the diagram at right.cap matches the diagram at right.
CAUTIONCAUTION
!
!
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 31 of 32
SUBJECT:
11.
Install Cap B (M).
12.
Tighten the cap top bolts (N).
Tightening Torque:
13.
Tighten the cap bottom bolts (O).
Tightening Torque:
lb-ft 1.7
lb-in 21
N.m 2.4
lb-ft 1.7
lb-in 21
N.m 2.4
When
When tighteningtightening the bolts, hold the the bolts, hold the bottom of the capbottom of the cap securelysecurely by handby hand..
InformationInformation
ii
N
N
O
O
FRONT SEAT BELT PRETENSIONER CAP INSTALLATION (RECALL 012G)
TSB #: 23-01-022G-1 Page 32 of 32
SUBJECT:
14.
Mark all 4 bolts with paint after installing.
15.
Torque the seat belt pretensioner mounting bolts (P & Q) to specifications.
Tightening Torque – Bolt (P):
Tightening Torque – Bolt (Q):
16.
Install seat belt pretensioner in the reverse order of removal. Be sure to install all connectors securely.
17.
Repeat procedure steps 3-16 on the passenger’s side.
Reprogram the customer’s preset radio stations if needed.
18.
Turn ignition switch ON and confirm that the warning light comes ON and then turns OFF after about 6 seconds.
lb-ft 7.3
lb-in 87
N.m 9.8
lb-ft 35
N.m 47
Using STUI,
Using STUI, please take photos of the please take photos of the completed pretensioner assembly with completed pretensioner assembly with the caps installed. Within the picture, the caps installed. Within the picture, include a piece of paper with the last 6 include a piece of paper with the last 6 digits of the VIN, date of the repair, and digits of the VIN, date of the repair, and Driver (LH) side or Passenger (RH) Driver (LH) side or Passenger (RH) side.side.
Upload the photos to STUI w
Upload the photos to STUI with the ith the caps installed.caps installed.
STUI
STUI
**************************************************************************************************************
NHTSA Recall Number: 23V-094
Genesis Motor America Recall Number: 012G
This notice applies to your Genesis vehicle, VIN: XXXXXXXXXXXXXXXXX
Dear
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Genesis has decided that a defect, which relates to motor vehicle safety exists in certain 2021 – 2023 model year G80, 2022 – 2023 model year GV70 and 2020 – 2023 model year GV80 vehicles. Genesis is initiating a safety recall to repair a condition involving the front seat belt pretensioners in these vehicles in the U.S. Your vehicle, with the VIN shown above is among the impacted vehicles.
You have received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.
What is the problem?
The front seat belt pretensioners may deploy abnormally in the subject vehicles, causing the MGG (Micro Gas Generator) to detach from the assembly. An abnormal pyrotechnic pretensioner deployment could cause the pretensioner to explode, and project metal fragments into the vehicle occupant compartment, which may result in injury to vehicle occupants.
What will Genesis do?
Your Genesis retailer will install front seat belt pretensioner anti-separation protection caps. This procedure will be performed NO CHARGE to you.
What should you do?
Please contact your nearest Genesis retailer to schedule the recall repair as soon as possible. The actual time required to perform the repair is less than one hour; however, your vehicle may be needed longer. To locate your nearest Genesis dealer please visit: www.genesis.com/us/en/genesis-retailer-location.html or scan this QR code with your smartphone camera for quick access.
We recommend scheduling a service appointment to minimize inconvenience. You may also arrange in advance for a Service Courtesy vehicle using Service Valet should you require alternate transportation during the service period.
Additional information
If you have any questions or require further assistance, you may contact the Genesis Customer Care Center at 1-855-769-2064. If you are not satisfied that we have remedied this situation without charge, and within a reasonable amount of time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, D.C. 20590, or call their toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov.
We urge your prompt attention to this important safety matter and sincerely regret any inconvenience this condition may have caused you.
Genesis Motor America, LLC
This is an Important Safety Recall.
Failure to complete this recall repair could lead to abnormal seat belt pretensioner deployment in a crash, which could result in injury to vehicle occupants.
Please contact your nearest Genesis retailer to schedule the repair as soon as possible.
This repair will be performed at NO CHARGE to you.
Genesis Customer Care can help with any questions or concerns:
1-855-769-2064 or www.genesis.com/recall
Genesis Motor America, LLC
P.O. Box 20850
Fountain Vall ey, CA 92728
I
MPORT recALL
[Model year] Genesis [Model]
Seat Belt Pretensioner
185PRESORTEDFIRST-CLASS MAILU.S. POSTAGEPAIDHYUNDAISAFETY RECALL NOTICE2021 G80, 2021 GV70 SEAT BELT PRETENSIONERGENESIS MOTOR AMERICA, LLCP.O. BOx 2704HUNTINGTON BEACH, CA 92647
Genesis Motor America, LLC
P.O. Box 20850
Fountain Vall ey, CA 92728
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within ten days.
Reimbursement notification
If you have previously paid for a repair that addresses the issue described in this letter, you may be eligible for reimbursement. Use the link shown or call to obtain additional information at www.genesismotorsusa.com/campaign or 1-855-769-2064.
No longer own this vehicle?
You received this notification because U.S. federal regulations require automotive manufacturers to notify last known owners of recalled vehicles based on current owner records. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
**************************************************************************************************************
NHTSA Recall Number: 23V-094
Genesis Motor America Recall Number: 012G
This notice applies to your Genesis vehicle, VIN: XXXXXXXXXXXXXXXXX
Dear
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Genesis has decided that a defect, which relates to motor vehicle safety exists in certain 2023 model year GV60 vehicles. Genesis is initiating a safety recall to repair a condition involving the front seat belt pretensioners in these vehicles in the U.S. Your vehicle, with the VIN shown above is among the impacted vehicles.
You have received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.
What is the problem?
The front seat belt pretensioners may deploy abnormally in the subject vehicles, causing the MGG (Micro Gas Generator) to detach from the assembly. An abnormal pyrotechnic pretensioner deployment could cause the pretensioner to explode, and project metal fragments into the vehicle occupant compartment, which may result in injury to vehicle occupants.
What will Genesis do?
Your Genesis retailer will inspect the seat belt and install front seat belt pretensioner anti-separation protection caps, if necessary. This procedure will be performed at NO CHARGE to you.
What should you do?
Please contact your nearest Genesis retailer to schedule the recall repair as soon as possible. The actual time required to perform the repair is less than one hour; however, your vehicle may be needed longer. To locate your nearest Genesis retailer, please visit:
www.genesis.com/us/en/genesis-retailer-location.html.
We recommend scheduling a service appointment to minimize inconvenience. You may also arrange in advance for a Service Courtesy vehicle using Service Valet should you require alternate transportation during the service period.
Additional information
If you have any questions or require further assistance, you may contact the Genesis Customer Care Center at 1-855-769-2064. If you are not satisfied that we have remedied this situation without charge, and within a reasonable amount of time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, D.C. 20590, or call their toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov.
We urge your prompt attention to this important safety matter and sincerely regret any inconvenience this condition may have caused you.
Genesis Motor America, LLC
This is an Important Safety Recall.
Failure to complete this recall repair could lead to abnormal seat belt pretensioner deployment in a crash, which could result in injury to vehicle occupants.
Please contact your nearest Genesis retailer to schedule the repair as soon as possible.
This repair will be performed at NO CHARGE to you.
Genesis Customer Care can help with any questions or concerns:
1-855-769-2064 or www.genesis.com/us/recall
Genesis Motor America, LLC
P.O. Box 20850
Fountain Vall ey, CA 92728
I
MPORT recALL
2023 Genesis GV60
Seat Belt Pretensioner
185PRESORTEDFIRST-CLASS MAILU.S. POSTAGEPAIDHYUNDAISAFETY RECALL NOTICE2021 G80, 2021 GV70 SEAT BELT PRETENSIONERGENESIS MOTOR AMERICA, LLCP.O. BOx 2704HUNTINGTON BEACH, CA 92647
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within ten days.
Reimbursement notification
If you have previously paid for a repair that addresses the issue described in this letter, you may be eligible for reimbursement. To obtain additional information, use the link owners.genesis.com/us/en/contactus/campaign.html or call 1-855-769-2064.
No longer own this vehicle?
You received this notification because U.S. federal regulations require automotive manufacturers to notify last known owners of recalled vehicles based on current owner records. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
NHTSA Recall Number: 23V-094
Genesis Motor America Recall Number: 012G
Genesis Motor America, LLC
P.O. Box 20850
Fountain Vall ey, CA 92728
**************************************************************************************************************
Recall 012G: Front Seat Belt Pretensioner Cap Installation – Retailer Best Practice
May 17, 2023
Updates to this Document Date • Recall 012G: Front Seat Belt Buckle Inspection/Cap Installation for GV60 (TSB 23-01-022G-1) – Remedy Available 05/17/2023
Important Notice regarding Related Recall 009G:
Recall 012G superseded recall 009G as outlined below and has been deactivated.
• All VINs have been removed from 009G, effective 03/24/2023.
• TSB 22-01-017G has been removed from GenesisDealerUSA.com
• Any repairs performed in accordance with the respective 009G TSBs must have had a repair order (RO) open date prior to 03/24/2023.
• All ROs with an RO open date on or after 03/24/2023 will not be accepted.
• Labor operation codes applicable to the superseded recall and vehicle models have been deactivated and related claims must have been submitted by 03/30/2023. Recall #
009G Recall Description: TSB #
22-01-017G Applicable Vehicles Prior to 03/24/2023 2021MY GV80
2022 GV70 Applicable Vehicles 03/24/2023 Going Forward
N/A – Deactivated The front seat belt pretensioner may deploy abnormally in the certain GV60, GV70, GV80, and G80 vehicles, causing the MGG (Micro Gas Generator) to detach from the assembly. TSB 23-01-022G-1 describes the procedure to install front seat belt pretensioner anti-separation protection caps. For GV60 vehicles, an inspection of the front seat belt assemblies is required prior to cap installation as some vehicles may already be equipped with revised seat belt pretensioners.
Affected Vehicles:
• Certain 2022-23MY GV70 (JK1) produced from 03/10/2021 – 01/11/2023
• Certain 2021-23MY GV80 (JX1) produced from 07/27/2020 – 12/29/2022
• Certain 2021-23MY G80 (RG3) produced from 07/25/2020 – 01/25/2023
• Certain 2023MY GV60 (JW1) produced from 02/04/2022 – 12/27/2022
As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. Remedy Information:
Install front seat belt pretensioner anti-separation protection caps. An inspection of the GV60 front seat belt assemblies is also needed prior to potential installation of the caps.
• Recommended Technician Training Level: Genesis Certified Service Technician or higher Recommended Alternative Transportation:
Retailer should offer service valet to all customers and if the customer does not feel safe operating their vehicle until the remedy has been performed. Service Valet is available to the original owner for 3/36. Warranty Information:
This recall campaign pays 0.7 M/H for front seat belt pretensioner protection cap installation for both left and right hand (driver and passenger) sides.
• Op times include marking all 4 bolts with paint and to take and upload STUI pictures of the pretensioners with the caps installed. The STUI photo(s) must include the caps installed on both sides and marked with paint along with a piece of paper displaying the last 6 digits of the VIN, date of the repair, and indicating driver (LH) or passenger (RH) side. If not included, claim will be subject to debit.
• For affected GV60 vehicles ONLY, an inspection of the front seat belt assemblies is required prior to cap installation as some vehicles may already be equipped with revised seat belt pretensioners. Acceptable STUI Photo of bolts marked with paint with side noted, last 6 digits of VIN & date of repair Acceptable STUI Photo of the Seat Belt Buckle Assembly with side noted, last 6 digits of VIN & date of repair (inspection passed, for GV60 vehicles ONLY) Please refer to TSB 23-01-022G-1 (or latest version) for additional details. Parts Information:
• Please refer to TSB 23-01-022G-1 (or latest version) for the latest parts information.
• Please note the following:
o Pretensioner Cap Kit (88820-AACAPQQH): On CPM (Campaign Parts Management); retailers can keep ordering needed parts as long as they submit their corresponding campaign claims. Please ensure corresponding claims are submitted to avoid any delays in ordering. If this restriction is lifted, GMA will communicate to the field/dealers.
o Each GMA retailer was previously sent 3 pcs. of 88820-AACAPQQH for the start of this recall. Parts arrived to retailers starting 03/24/2023.
o Pretensioner Cap Kit (88810-CUCAPQQH) for GV60 ONLY: On CSP (Critical Parts Supply), VIN restrictive. Dealer will require a valid recall 012G VIN to order the part. Due to a limited quantity of parts inventory, this will assure affected customer vehicles encompassed in the campaign receive priority part allocation. Customer Mailing:
• Owners of the subject GV70, GV80, & G80 vehicles were notified via First Class mail in April 2023 of a remedy available for their vehicles.
• Owners of the subject GV60 vehicles are expected to be notified via First Class mail starting in June 2023 of a remedy available for their vehicles. Customer Talk Tracks
Sample (customer already at dealership): “During your visit we checked to see if your vehicle has any open recalls. We found that Recall 012G for the front seat belt pretensioners is open on your vehicle. We would inspect and/or install front seat belt pretensioner anti-separation protection caps to prevent abnormal deployment of the pretensioners at no cost to you. An abnormal pyrotechnic pretensioner deployment could cause mental fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants.” Sample (customer calling in): “During your call-in, we checked to see if your vehicle has any open recalls. We found that Recall 012G for the front seat belt pretensioners is open on your vehicle. We’d like to schedule an appointment with you to bring your vehicle in so we can complete this safety recall. We would inspect and/or install front seat belt pretensioner anti-separation protection caps to prevent abnormal deployment of the pretensioners at no cost to you. An abnormal pyrotechnic pretensioner deployment could cause mental fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants. If you experience issues with the seat belt pretensioner prior to your arrival at the retailer, please have your vehicle towed to the nearest Genesis retailer and do not attempt to drive the vehicle until a remedy has been applied.” Best Practice Checklist Reservation:
Did you check WebDCS for additional campaigns or recalls?
□ Yes
□ No Readiness:
Are protection caps in stock to complete this campaign?
□ Yes – Provide customer with ETA
□ No – Contact parts and get ETA Reception:
Did you explain to the customer the expected repair time based on the repair and set the expectation for a status update?
□ Yes
□ No
Did you offer the customer Alternative Transportation?
□ Yes
□ No Repair:
Were STUI pictures taken of the installed caps on the driver (LH) & passenger (RH) sides with the last 6 digits of the VIN, date of repair, and side indicated (LH or RH) or pictures taken of the seat belt buckle assembly (for GV60 ONLY) if production date lot was on or after 05/20/2023 per TSB 23-01-022G-1 (or latest version)?
□ Yes
□ No Repair: Is the technician certified (or above)?
□ Yes
□ No Return:
Did you get the customer’s signature on all warranty lines in addition to the final RO?
□ Yes
□ No Customer FAQ:
Q1: What istheissue?
A1: The front driver and/or passenger side seat belt pretensioners in the subject vehicles were installed containing pyrotechnic-type pretensioners that may deploy abnormally during a crash. An abnormal pyrotechnic pretensioner deployment could cause metal fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants. The potential for this condition is dependent on vehicle characteristics, pretensioner load limiter specification, airbag control unit logic, crash duration and severity. Q2: Whataretheaffectedvehicles? A2: The following include:
• Certain 2022-23MY GV70 (JK1) vehicles produced from 03/10/2021 – 01/11/2023
• Certain 2021-23MY GV80 (JX1) vehicles produced from 07/27/2020 – 12/29/2022
• Certain 2021-23MY G80 (RG3) vehicles produced from 07/25/2020 – 01/25/2023
• Certain 2023MY GV60 (JW1 EV) vehicles produced from 02/04/2022 – 12/27/2022 Q3: What is thesafety concern?
A3: An abnormal pyrotechnic pretensioner deployment could cause metal fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants. Q4: Have therebeen anyaccidents or injuries?
A4: As of the date of this filing (02/16/23), Genesis is not aware of any abnormal pretensioner deployment incidents, including fatalities, injuries, crashes and fires, involving the subject vehicles in any global market. Q5: Will a stop sale be issued?
A5: Dealer: A dealer “stop sale” was issued in accordance with federal regulation for affected vehicles unsold at dealers.
Port: As of the date of the filing (02/16/23), a hold had been placed for vehicles affected at the ports. Affected vehicles will be repaired at the port and released once remedy has been completed. Q6: What will be doneduringtherecall service attheretailer?
A6: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis retailer to have the seat belt pretensioner’s micro gas generator and delivery pipe secured with a cap to prevent potential abnormal deployment. For GV60 vehicles, the front seat belt assemblies will be inspected prior to installation of the caps. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Genesis’s New Vehicle Limited Warranty. Additionally, Genesis will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. Genesis will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. Q7: Whenwillownersbe notified?
A7: Owners of the subject GV70, GV80, & G80 vehicles were notified via First Class mail in April 2023 of a remedy available for their vehicles. Owners of the subject GV60 vehicles are expected to be notified via First Class mail starting in June 2023 of a remedy available for their vehicles. Contact Reference:
Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to our Genesis guests. Key Contact Information
Dealer Support Contact Information Description Parts Techline
Warranty HELPLine Warranty Prior Approval (PA) Center
Service Lane Technology (SLT)
Xtime / AutoLoop / CDK
Customer Support
Genesis Customer Care GenesisRecall /Campaign Website
GenesisRoadside Assistance 1-844-436-6455
www.GenesisDealerUSA.com Parts > Mobis Parts Portal 1‐800‐325‐6604
1‐877‐446‐2922
warranty@gma.com 1‐844-371-3808
pa@gma.com
Support@xtime.com / 1-866-984-
6355
support@autoloop.com / 1-877-850-
2010
Contact Information 1‐844‐340‐9741
customercare@genesismotorsu sa.com www.genesis.com/us/recall 1-844-340-9742 Parts ordering hotline for retailers Vehicle Technical Support for Genesis
Warranty Claim questions for Genesis Retailers
Warranty Prior Approval (PA) Center for Genesis Retailers
Assistance with SLT Appointment:
• Appointment / Shop Capacity Management / CampaignIntegration / Operation Codes
Description For Genesis Customer Care,
Connected Services and Roadside Assistance
Updated information for customers related to recall and service campaigns
Genesis Roadside Assistance Key Reference Information
Name Source Campaign Central Service Valet Appointment Scheduling Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure
Courtesy Vehicle (CVP) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall /Campaign Website NHTSAWebsite Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in
www.GenesisdealerUSA.com > Resources > Document Library > Services > Service Valet > Xtime Service Valet Settings Guide
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK
As applicable; www.GenesisdealerUSA.com > Resources > Documents Library > Parts > Campaign Parts Management
www.GenesisdealerUSA.com > Service tab > CVP Fleet Management www.GenesisdealerUSA.com > Service tab > Tech Info
A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.genesis.com/us/recall www.safercar.gov Appendix
History Date • Recall 012G: Front Seat Belt Buckle Inspection/Cap Installation for GV60 (TSB 23-01-022G-1) – Remedy Available
• Recall 012G: Front Seat Belt Pretensioner Cap Installation (TSB 23-01-022G) for GV70, GV80, & G80 vehicles
• Remedy for GV60 vehicles is still under development
• Remedy Not Available 05/17/2023 03/23/2023 02/17/2023
**************************************************************************************************************
Recall 012G: Front Seat Belt Pretensioner Cap Installation –Retailer Best Practice
March 23, 2023
Updates to this Document Date • Recall 012G:Front Seat Belt Pretensioner Cap Installation (TSB 23-01-022G) for GV70, GV80, & G80 vehicles
• Remedy for GV60 vehicles is still under development 03/23/2023
Important Notice regarding Related Recall 009G:
Recall 012G supersedes recall 009G as outlined below and will be deactivated.
• All VINs will be removed from 009G, effective 03/24/2023.
• TSB 22-01-017G will be removed from GenesisDealerUSA.com
• Any repairs performed in accordance with the respective 009G TSB must have a repair order (RO) open date prior to 03/24/2023.
• All ROs with an RO open date on or after 03/24/2023 will not be accepted.
• Labor operation codes applicable to the superseded recall and vehicle models will be deactivated and related claims must be submitted by 03/30/2023. Recall #
009G TSB #
22-01-017G Applicable Vehicles Prior to 03/24/2022 2021MY GV80
2022MY GV70 Applicable Vehicles 03/24/2022 Going Forward
N/A – Deactivated Recall Description: The front seat belt pretensioner may deploy abnormally in certain GV70, GV80, and G80 vehicles, causing the MGG (Micro Gas Generator) to detach from the assembly. TSB 23-01-022G describes the procedure to install front seat belt pretensioner anti-separation protection caps.
Affected Vehicles:
• Certain 2022-23MY GV70 (JK1) produced from 03/10/2021 – 01/11/2023
• Certain 2021-23MY GV80 (JX1) produced from 07/27/2020 – 12/29/2022
• Certain 2021-23MY G80 (RG3) produced from 07/25/2020 – 01/25/2023
As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS.
NOTICE: The remedy for affected GV60 (JW1 EV) vehicles is still under development. Additional
information will be provided once a remedy becomes available. • Warranty Information: • Parts Information:
• Please refer to TSB 23-01-022G (or latest version) for the latest parts information.
• Please note the following:
o Pretensioner Cap Kit (88820-AACAPQQH): On CPM (Campaign Parts Management); retailers can keep ordering needed parts as long as they submit their corresponding campaign claims. Please ensure corresponding claims are submitted to avoid any delays in ordering. If this restriction is lifted, GMA will communicate to the field/dealers.
o Each GMA retailer has been sent 3 pcs. of 88820-AACAPQQH for the start of this recall. Parts are expected to arrive to the retailer beginning 03/24/2023. Customer Mailing:
• Owners of the subject GV70, GV80, & G80 vehicles are expected to be notified via First Class mail starting in April 2023 of a remedy available for their vehicle.
• Owners of the subject GV60 vehicles are expected to be notified via First Class mail that remedy for their vehicles is under development. Customer Talk Tracks
Sample (customer already at dealership): “During your visit we checked to see if your vehicle has any open recalls. We found that Recall 012G for the front seat belt pretensioners is open on your vehicle. We are going to install front seat belt pretensioner anti-separation protection caps to prevent abnormal deployment of the pretensioners at no cost to you. An abnormal pyrotechnic pretensioner deployment could cause mental fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants.” Sample (customer calling in): “During your call-in, we checked to see if your vehicle has any open recalls. We found that Recall 012G for the front seat belt pretensioners is open on your vehicle. We’d like to schedule an appointment with you to bring your vehicle in so we can complete this safety recall. We would install front seat belt pretensioner anti-separation protection caps to prevent abnormal deployment of the pretensioners at no cost to you. An abnormal pyrotechnic pretensioner deployment could cause mental fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants. If you experience issues with the seat belt pretensioner prior to your arrival at the retailer, please have your vehicle towed to the nearest Genesis retailer and do not attempt to drive the vehicle until a remedy has been applied.” ◻
◻ ◻
◻ ◻
◻ ◻
◻ ◻
◻ ◻
◻ ◻
◻ • Certain 2022-23MY GV70 (JK1) vehicles produced from 03/10/2021 – 01/11/2023
• Certain 2021-23MY GV80 (JX1) vehicles produced from 07/27/2020 – 12/29/2022
• Certain 2021-23MY G80 (RG3) vehicles produced from 07/25/2020 – 01/25/2023
• Certain 2023MY GV60 (JW1 EV) vehicles produced from 02/04/2022 – 12/27/2022 Owners of the subject GV70, GV80, & G80 vehicles are expected to be notified via First Class mail starting in April 2023 of a remedy available for their vehicle.
Owners of the subject GV60 vehicles are expected to be notified via First Class mail that remedy for their vehicles is under development. Key Contact Information
Dealer Support Contact Information Description Parts Techline
Warranty HELP Line Warranty Prior Approval (PA) Center
Service Lane Technology (SLT)
Xtime / AutoLoop / CDK
Customer Support
Genesis Customer Care GenesisRecall /Campaign Website
GenesisRoadside Assistance 1-844-436-6455
www.GenesisDealerUSA.com Parts > Mobis Parts Portal 1‐800‐325‐6604
1‐877‐446‐2922
warranty@gma.com 1‐844-371-3808
pa@gma.com
Support@xtime.com / 1-866-984-
6355
support@autoloop.com / 1-877-850-
2010
Contact Information 1‐844‐340‐9741
customercare@genesismotorsu sa.com www.genesis.com/us/recall 1-844-340-9742 Parts ordering hotline for retailers Vehicle Technical Support for Genesis
Warranty Claim questions for Genesis Retailers
Warranty Prior Approval (PA) Center for Genesis Retailers
Assistance with SLT Appointment:
• Appointment / Shop Capacity Management / CampaignIntegration / OperationCodes
Description For Genesis Customer Care,
Connected Services and Roadside Assistance
Updated information for customers related to recall and service campaigns
Genesis Roadside Assistance Key Reference Information
Name Source Campaign Central Service Valet Appointment Scheduling Car Care Scheduling(Xtime) -Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure
Courtesy Vehicle (CVP) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall /Campaign Website NHTSAWebsite Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in
www.GenesisdealerUSA.com > Resources > Document Library > Services > Service Valet > Xtime Service Valet Settings Guide
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAILCOMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK
As applicable; www.GenesisdealerUSA.com > Resources > Documents Library > Parts > Campaign Parts Management
www.GenesisdealerUSA.com > Service tab > CVP Fleet Management www.GenesisdealerUSA.com > Service tab > Tech Info
A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.genesis.com/us/recall www.safercar.gov Appendix
History Date • Recall 012G: Front Seat Belt Pretensioner Cap Installation (TSB 23-01-022G) for GV70, GV80, & G80 vehicles
• Remedy for GV60 vehicles is still under development
• Remedy Not Available 03/23/2023 02/17/2023
**************************************************************************************************************
GMA Recall 012G: SEAT BELTPRETENSIONER – Remedy NotAvailable –
Retailer Best Practice
February 17, 2023
Recall Description:
The front driver and/or passenger side seat belt pretensioners in the subject vehicles were installed containing pyrotechnic-type pretensioners that may deploy abnormally during a crash. An abnormal pyrotechnic pretensioner deployment could cause metal fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants. The potential for this condition is dependent on vehicle characteristics, pretensioner load limiter specification, airbag control unit logic, crash duration and severity. Applicable Vehicles:
• Certain 2023MY Genesis GV60 vehicles produced from 02/04/2022 – 12/27/2022
• Certain 2022-23MY Genesis GV70 vehicles produced from 03/10/2021 – 01/11/2023
• Certain 2021-23MY Genesis GV80 vehicles produced from 07/27/2020 – 12/29/2022
• Certain 2021-23MY Genesis G80 vehicles produced from 07/25/2020 – 01/25/2023 Remedy Information:
The remedy is currently under development and additional information will be provided once it has been developed for release.
Training recommendations, if applicable, will also be made available when the remedy is ready. Recommended Alternative Transportation:
Retailer should offer service valet to all customers and if customer does not feel safe operating their vehicle until the remedy has been performed. Service Valet is available to the original owner for 3/36. The customer could also get a loaner (CVP) if a recall/warranty repair(s) is needed beyond 3/36 (Service Valet benefit has expired for original owner).
As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. To check vehicle specific recall applicability, access the “Vehicle Information” screen via
WebDCS. Customer Talk Tracks
“During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle does have an open recall without an available remedy. The recall states that in the event of a crash, an abnormal deployment of the pyrotechnic pretensioner could cause metal fragments to enter the vehicle occupant compartment, resulting in potential injury to vehicle occupants. Once a remedy is available, Genesis will notify you via First Class mail advising you to bring your vehicle to a Genesis retailer to have it applied at no cost to you. If you experience any concern(s) related to the seat belt pretensioner of your vehicle on the driver and/or passenger’s side, please have your vehicle towed to the nearest Genesis retailer and do not attempt to drive the vehicle until a remedy has been applied.” Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls?
□ Yes
□ No
Reception: Did you offer the customer Alternative Transportation?
□ Yes
□ No Additional Training & Resources:
Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by GMA. Parts
Parts, if applicable, will be provided once a remedy has been released by GMA. Warranty
Warranty information will be updated once remedy has been released by GMA. Customer FAQ:
Q1: What istheissue?
A1: The front driver and/or passenger side seat belt pretensioners in the subject vehicles were installed containing pyrotechnic-type pretensioners that may deploy abnormally during a crash. An abnormal pyrotechnic pretensioner deployment could cause metal fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants. The potential for this condition is dependent on vehicle characteristics, pretensioner load limiter specification, airbag control unit logic, crash duration and severity. Q2: Whataretheaffectedvehicles?
A2: The affected vehicles are the following produced by Hyundai Motor Company (“HMC”):
• Certain 2023MY Genesis GV60 vehicles produced from 02/04/2022 – 12/27/2022
• Certain 2022-23MY Genesis GV70 vehicles produced from 03/10/2021 – 01/11/2023 • Certain 2021-23MY Genesis GV80 vehicles produced from 07/27/2020 – 12/29/2022
• Certain 2021-23MY Genesis G80 vehicles produced from 07/25/2020 – 01/25/2023 Q3: What isthesafety concern?
A3: An abnormal pyrotechnic pretensioner deployment could cause metal fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants. Q4: Have therebeen anyaccidents or injuries?
A4: As of the date of this filing (02/16/23), Hyundai/Genesis is not aware of any abnormal pretensioner deployment incidents for the affected vehicles, including fatalities, injuries, crashes and fires globally. Q5: Stop Sale?
A5: Dealer: A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at retailers. The stop sale commenced with the filing of the 573 to NHTSA.
Port: A “hold” has been issued for all vehicles located at ports. Q6: What will be doneduringthe recallservice at theretailer?
A6: Once an official remedy is available, all owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis retailer to have the remedy completed free of charge, regardless of whether the affected vehicles are still covered under Genesis’s New Vehicle Limited Warranty.
Genesis will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24,2022. Q7: Whenwillowners be notified?
A7: Owners will be notified via First Class Mail in mid-April 2023. Contact Reference:
Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Genesis customers. Key Contact Information
Dealer Support Contact Information Description Parts Techline
Warranty HELP Line Warranty Prior Approval (PA) Center 1-844-436-6455
www.GenesisDealerUSA.com Parts > Mobis Parts Portal 1‐800‐325‐6604
1‐877‐446‐2922
warranty@gma.com 1‐844-371-3808
pa@gma.com Parts ordering hotline for retailers Vehicle Technical Support for Genesis
Warranty Claim questions for Genesis Retailers
Warranty Prior Approval (PA) Center for Genesis Retailers LT) Xtime / AutoLoop / CDK
Customer Support
Support@xtime.com / 1-866-984-
6355
support@autoloop.com / 1-877-850-
2010
Contact Information
Assistance with SLT Appointment:
• Appointment / Shop Capacity Management / Campaign Integration
/ Operation Codes
Description Genesis Customer Care Genesis Recall /Campaign Website
Genesis Roadside Assistance Name 1‐844‐340‐9741
customercare@genesis motorsusa.com www.genesis.com/us/recall 1-844-340-9742
Key Reference Information For Genesis Customer Care, Connected Services and Roadside Assistance
Updated information for customers related to recall and service campaigns
Genesis Roadside Assistance Source Campaign Central Service Valet Appointment Scheduling Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure
Courtesy Vehicle (CVP) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall /Campaign Website NHTSA Website Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in
www.GenesisdealerUSA.com > Resources > Document Library > Services > Service Valet > Xtime Service Valet Settings Guide
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK
As applicable; www.GenesisdealerUSA.com > Resources > Documents Library > Parts > Campaign Parts Management
www.GenesisdealerUSA.com > Service tab > CVP Fleet Management www.GenesisdealerUSA.com > Service tab > Tech Info
A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.genesis.com/us/recall www.safercar.gov
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-094
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Hyundai Motor America FEB 16, 2023 NHTSA Recall No. : 23V-094 Manufacturer Recall No. : 012G Manufacturer Information :
Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue
Fountain Valley CA 92708
Company phone : 800-633-5151
Population :
Number of potentially involved : 65,517 Estimated percentage with defect : 1 %
Vehicle Information :
Vehicle 1 : 2021-2023 Genesis G80 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : The subject population includes 9,720 model year 2021-2023 Genesis G80 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the
U.S. market.
Production Dates : JUL 25, 2020 – JAN 25, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2023-2023 Genesis GV60 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : The subject population includes 940 model year 2023 Genesis GV60 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the
U.S. market.
Production Dates : FEB 04, 2022 – DEC 27, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-094 Page 2 Vehicle 3 : 2022-2023 Genesis GV70 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : The subject population includes 21,917 model year 2022-2023 Genesis GV70 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the
U.S. market.
Production Dates : MAR 10, 2021 – JAN 11, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2020-2023 Genesis GV80 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : The subject population includes 32,940 model year 2020-2023 Genesis GV80 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the
U.S. market.
Production Dates : JUL 27, 2020 – DEC 29, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The subject vehicles are equipped with driver/passenger pyrotechnic-type seat belt pretensioners that may deploy abnormally in certain crashes due to over- pressurization of the pretensioner pipe. The potential for this condition is dependent on vehicle characteristics, pretensioner load limiter specification, airbag control unit logic, crash duration and severity.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : An abnormal pyrotechnic pretensioner deployment could cause metal
fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants.
Description of the Cause : The cause of the abnormal seatbelt pretensioner deployment is due to over pressurization of the pretensioner pipe in certain crashes. Identification of Any Warning NR
that can Occur : Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-094 Page 3 Component Name 1 : S/BELT ASSY-FR P/TENSR 3PT LH/RH
Component Description : Seat belt assembly w/ pretensioner for driver’s side (G80) Component Part Number : 888A0-T1500 Component Name 2 : S/BELT ASSY-FR P/TENSR 3PT LH/RH
Component Description : Seat belt assembly w/ pretensioner for passenger’s side (G80) Component Part Number : 888B0-T1500 Component Name 3 : S/BELT ASSY-FR P/TENSR 3PT LH/RH
Component Description : Seat belt assembly w/ pretensioner for driver’s side (GV70) Component Part Number : 888A0-AR500, 88810-AR500 Component Name 4 : S/BELT ASSY-FR P/TENSR 3PT LH/RH
Component Description : Seat belt assembly w/ pretensioner for passenger’s side (GV70) Component Part Number : 888B0-AR500, 88820-AR500 Component Name 5 : S/BELT ASSY-FR P/TENSR 3PT LH/RH
Component Description : Seat belt assembly w/ pretensioner for driver’s side (GV60) Component Part Number : 888A0-CU500, 88810-CU500 Component Name 6 : S/BELT ASSY-FR P/TENSR 3PT LH/RH
Component Description : Seat belt assembly w/ pretensioner for passenger’s side (GV60) Component Part Number : 888B0-CU500, 88820-CU500 Component Name 7 : S/BELT ASSY-FR P/TENSR 3PT LH/RH
Component Description : Seat belt assembly w/ pretensioner for driver’s side (GV80) Component Part Number : 888A0-T6500 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-094 Page 4 Component Name 8 : S/BELT ASSY-FR P/TENSR 3PT LH/RH
Component Description : Seat belt assembly w/ pretensioner for passenger’s side (GV80) Component Part Number : 888B0-T6500 Supplier Identification : Component Manufacturer
Name : Samsong
Address : Jungdong St, 62-30, Seongsan-Gu
Changwon-City Gyeongnam Foreign States 51553 Country : Korea, Republic of Chronology :
Please see Attachment A for the requested chronology of events leading up to the defect decision. Description of Remedy :
Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with
instructions to bring their vehicles to a Genesis dealer to have the seat belt pretensioner’s micro gas generator and delivery pipe secured with a cap to prevent potential abnormal deployment. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Genesis’s New Vehicle Limited Warranty. Additionally, Genesis will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The cap will secure the pretensioner’s micro gas generator and pretensioner pipe during deployment.
Genesis G80, GV60, GV70, and GV80 vehicles are equipped with a vent valve in the pretensioner pipe beginning August 9, 2022, October 2, 2022,
September 4, 2022, and October 5, 2022, respectively. Recall Schedule :
Description of Recall Schedule : Dealers and owners will be notified in accordance with the specified
dates.
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-094
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573 Planned Dealer Notification Date : APR 17, 2023 – APR 17, 2023 Planned Owner Notification Date : APR 17, 2023 – APR 17, 2023
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-094
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Hyundai Motor America MAY 12, 2023 NHTSA Recall No. : 23V-094 Manufacturer Recall No. : 012G Manufacturer Information :
Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue
Fountain Valley CA 92708
Company phone : 800-633-5151
Population :
Number of potentially involved : 65,517 Estimated percentage with defect : 1 %
Vehicle Information :
Vehicle 1 : 2021-2023 Genesis G80 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : The subject population includes 9,720 model year 2021-2023 Genesis G80 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the
U.S. market.
Production Dates : JUL 25, 2020 – JAN 25, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2023-2023 Genesis GV60 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : The subject population includes 940 model year 2023 Genesis GV60 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the
U.S. market.
Production Dates : FEB 04, 2022 – DEC 27, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-094 Page 2 Vehicle 3 : 2022-2023 Genesis GV70 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : The subject population includes 21,917 model year 2022-2023 Genesis GV70 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the
U.S. market.
Production Dates : MAR 10, 2021 – JAN 11, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2020-2023 Genesis GV80 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : The subject population includes 32,940 model year 2020-2023 Genesis GV80 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the
U.S. market.
Production Dates : JUL 27, 2020 – DEC 29, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The subject vehicles are equipped with driver/passenger pyrotechnic-type seat belt pretensioners that may deploy abnormally in certain crashes due to over- pressurization of the pretensioner pipe. The potential for this condition is dependent on vehicle characteristics, pretensioner load limiter specification, airbag control unit logic, crash duration and severity.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : An abnormal pyrotechnic pretensioner deployment could cause metal
fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants.
Description of the Cause : The cause of the abnormal seatbelt pretensioner deployment is due to over pressurization of the pretensioner pipe in certain crashes. Identification of Any Warning NR
that can Occur : Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-094 Page 3 Component Name 1 : S/BELT ASSY-FR P/TENSR 3PT LH/RH
Component Description : Seat belt assembly w/ pretensioner for driver’s side (G80) Component Part Number : 888A0-T1500 Component Name 2 : S/BELT ASSY-FR P/TENSR 3PT LH/RH
Component Description : Seat belt assembly w/ pretensioner for passenger’s side (G80) Component Part Number : 888B0-T1500 Component Name 3 : S/BELT ASSY-FR P/TENSR 3PT LH/RH
Component Description : Seat belt assembly w/ pretensioner for driver’s side (GV70) Component Part Number : 888A0-AR500, 88810-AR500 Component Name 4 : S/BELT ASSY-FR P/TENSR 3PT LH/RH
Component Description : Seat belt assembly w/ pretensioner for passenger’s side (GV70) Component Part Number : 888B0-AR500, 88820-AR500 Component Name 5 : S/BELT ASSY-FR P/TENSR 3PT LH/RH
Component Description : Seat belt assembly w/ pretensioner for driver’s side (GV60) Component Part Number : 888A0-CU500, 88810-CU500 Component Name 6 : S/BELT ASSY-FR P/TENSR 3PT LH/RH
Component Description : Seat belt assembly w/ pretensioner for passenger’s side (GV60) Component Part Number : 888B0-CU500, 88820-CU500 Component Name 7 : S/BELT ASSY-FR P/TENSR 3PT LH/RH
Component Description : Seat belt assembly w/ pretensioner for driver’s side (GV80) Component Part Number : 888A0-T6500 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-094 Page 4 Component Name 8 : S/BELT ASSY-FR P/TENSR 3PT LH/RH
Component Description : Seat belt assembly w/ pretensioner for passenger’s side (GV80) Component Part Number : 888B0-T6500 Supplier Identification : Component Manufacturer
Name : Samsong
Address : Jungdong St, 62-30, Seongsan-Gu
Changwon-City Gyeongnam Foreign States 51553 Country : Korea, Republic of Chronology :
Please see Attachment A for the requested chronology of events leading up to the defect decision. Description of Remedy :
Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with
instructions to bring their vehicles to a Genesis dealer for inspection of the seat belt assembly. If necessary, the dealer will secure the seat belt pretensioner’s micro gas generator and delivery pipe with a cap to prevent potential abnormal deployment. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Genesis’s New Vehicle Limited Warranty.
Additionally, Genesis will reimburse owners of affected vehicles for out-of- pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The cap will secure the pretensioner’s micro gas generator and pretensioner pipe during deployment.
Genesis G80, GV60, GV70, and GV80 vehicles are equipped with a vent valve in the pretensioner pipe beginning August 9, 2022, October 2, 2022,
September 4, 2022, and October 5, 2022, respectively. Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-094
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Recall Schedule : Dealers and owners will be notified in accordance with the specified
dates.
Planned Dealer Notification Date : APR 17, 2023 – APR 17, 2023
Planned Owner Notification Date : APR 17, 2023 – APR 17, 2023
* NR – Not Reported
SEOCONTENT-END