Recall 241 Roof Moldings May Detach – 2022 Hyundai Tucson & 2022-2023 Santa Cruz

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January 31, 2023 NHTSA CAMPAIGN NUMBER: 23V038000

Roof Moldings May Detach

A detached roof molding could become a road hazard, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V038

Manufacturer Hyundai Motor America

Components STRUCTURE

Potential Number of Units Affected 16,104

 

Summary

Hyundai Motor America (Hyundai) is recalling certain 2022 Tucson and 2022-2023 Santa Cruz vehicles. The roof moldings may detach.

 

Remedy

Dealers will inspect and replace, or secure the roof moldings, as necessary, free of charge. Owner notification letters were mailed March 30, 2023. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 241.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Hyundai has a Recall

 


23-01-029H
MARCH, 2023

ROOF MOLDING INSPECTION AND REPLACEMENT (RECALL 241)

Description: The roof moldings on certain 2022MY Tucson and 2022 – 2023MY Santa Cruz vehicles may detach during operation due to insufficient retention between the roof flange and mounting clips. A detached roof molding could create a road hazard for other vehicles, increasing the risk of a crash. This bulletin describes the procedure to inspect, and if necessary, replace the affected roof moldings.

 

Applicable Vehicles:

  • Certain 2022MY Tucson (NX4A) vehicles produced between 2/3/2021 – 9/25/2021 (VINs beginning with “5NM”). •
  • Certain 2022 – 2023MY Santa Cruz (NXT) vehicles produced between 6/8/2021 – 8/10/2022 (VINs beginning with “5NT”).

 

Parts Information:

PART NAME MODEL PART NUMBER REMARKS
Moulding Assy – Roof, LH Tucson (NX4A) 87230-CW100QQH QQH part already includes roof molding clips
Santa Cruz (NXT) 87230-K5100QQH
Moulding Assy – Roof, RH Tucson (NX4A) 87240-CW100QQH
Santa Cruz (NXT) 87240-K5100QQH
3M Flexiclear Body Seam Sealant Both 3M part number: 08405 Approx. 1 tube per 10 vehicles

NOTE: 3M Flexiclear Body Seam Sealant can be purchased at local or online retailers.

 

Refer to the QR code or link below for guided video information:
Hyundai Service Learning – Recall 241 Service Procedure

 

Inspection Procedure:

1. Use a thin plastic trim removal tool to inspect the roof moldings (A).

Gently pry up on the roof moldings (A) to measure the gap between the roof body panel.

Inspect both roof moldings (A) at the front, middle, and rear sections.

Information

Do not use excessive force when prying up on the roof molding. If the roof molding comes loose during inspection, it must be replaced.

 

2. If the gaps between the roof moldings (A) and roof body panel are measured to be less than 5 mm (3/16 in) along all front, middle, and rear sections, no further action is required.

If the gaps between the roof moldings (A) and roof body panel are measured to be more than 5 mm (3/16 in.) in any section, the affected roof molding(s) must be replaced. Proceed to the next page.

 

Service Procedure:

1. Remove the affected roof molding(s) (A) using a plastic trim removal tool.

2. Inspect the roof body panel flanges (B) for any damage, abnormal shape, or excessive seam sealer.

3. If a flange(s) (B) is found to be damaged or has an abnormal shape, repair the flange(s) back to its original shape using the appropriate body repair manual procedures.

4. If the base of a flange(s) (B) has excessive body seam sealer (C), remove the excessive amount using an appropriate sanding tool and disc.

NOTICE

Removing too much sealer may cause a water leak into the cabin. Remove only the necessary amount of sealer to prevent interference when installing the roof molding clips.

5. Before installing the new roof molding(s), ensure all clips are present and fully secure.

Information

Tucson (NX4A) has 7 clips per molding. Santa Cruz (NXT) has 6 clips per molding.

6. Use a caulk gun to apply 3M Flexiclear Body Seam Sealer to the top of all flanges (B).

7. Install the new roof molding(s) (A) onto the vehicle.

Secure the front clip first, the rear clip second, then the remaining clips afterwards.

Information

To ensure the clips are fully secured, apply pressure until a click sound is heard.

Information

The roof molding(s) should be installed underneath the upper windshield molding.

8. Wait 10 minutes for the sealant to cure.

9. The service procedure is now complete.

 

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Recall 241: Roof Moldings Inspection/Replacement – Dealer Best Practice 

March 22, 2023

 

As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.

 

To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS.

 

Recall Description:

The roof moldings on certain 2022MY Tucson and 2022 – 2023MY Santa Cruz vehicles may detach during operation due to insufficient retention between the roof flange and mounting clips. A detached roof molding could create a road hazard for other vehicles, increasing the risk of a crash. TSB 23-01-029H (or latest version) describes the procedure to inspect, and if necessary, replace the affected roof moldings.

 

Affected Vehicles:

  • Certain 2022MY Hyundai Tucson (NX4A) vehicles produced between 02/02/2021 – 09/25/2021
  • Certain 2022-23MY Hyundai Santa Cruz (NXT) vehicles produced between 06/08/2021 – 08/10/2022

 

Remedy Information:

Inspect, and if necessary, replace the affected roof moldings.

  • Recommended Technician Training Level: Hyundai Certified Service Technician (or above)

 

Recommended Alternative Transportation:

A Service Rental Car (SRC) will not be needed for this recall.

 

Please refer to TSB 23-01-029H (or latest version) for additional details.

 

Parts Information:

  • Please refer to TSB 23-01-029H (or latest version) for the latest parts information.
  • Please consider the following:
    • Roof Molding Part Numbers (87230-CW100QQH, 82740-CW100QQH, 82730-K5100QQH, 82740-

K5100QQH): On CSP (Critical Supply Parts). Dealer will require a valid recall 241 VIN to order the parts.

  • 3M Flexiclear Body Seam Sealant – Can be purchased at local or online retailers.

 

Customer Mailing:

  • Owners of the subject vehicles are expected to be notified via First Class mail starting in early April 2023 of a remedy available for their vehicle.

 

Customer Talk Tracks

Sample (customer already at dealership): “During your visit we checked to see if your vehicle has any open recalls. We found that Recall 241 for the roof moldings inspection is open on your vehicle. We are going to inspect the roof moldings to determine if they need replacement or not. If the inspection does not pass, we will replace the roof moldings for you at no cost. The inspection and replacement of the roof moldings, if necessary, is important as a detached roof molding could create a road hazard for other vehicles, increasing the risk of a crash.”

Sample (customer calling in): “During your call-in, we checked to see if your vehicle has any open recalls. We found that Recall 241 for the roof moldings inspection is open on your vehicle. We’d like to schedule an appointment with you to bring your vehicle in so we can complete this safety recall. We would inspect the roof moldings to determine if they need replacement or not. If the inspection does not pass, we will replace the roof moldings at no cost to you. The inspection and replacement of the roof moldings, if necessary, is important as a detached roof molding could create a road hazard for other vehicles, increasing the risk of a crash.

 

If you experience a detached or loose roof molding(s) related to the recall prior to your arrival at the dealership, please have your vehicle towed to the nearest Hyundai dealership and do not attempt to drive the vehicle until a remedy has been applied.”

 


Customer FAQs: 

Q1: What is the issue?

A1: The roof moldings on the subject vehicles may detach during operation due to insufficient retention between the roof flange and mounting clips.

 

Q2: What are the affected vehicles?

A2: 1) Certain 2022 model year Hyundai Tucson vehicles produced on February 3, 2021 through September 25, 2021 by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market.

2) Certain 2022-23 model year Hyundai Santa Cruz vehicles produced on June 8, 2021 through August 10, 2022 by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market.

 

Q3: What is the safety concern?

A3: A detached roof molding could create a road hazard for other vehicles, increasing the risk of a crash.

 

Q4: Have there been any accidents or injuries?

A4: As of the date of the filing (01/31/23), Hyundai has confirmed 336 related incidents involving Hyundai Tucson vehicles, and 106 related incidents involving Santa Cruz vehicles, from reports received by Hyundai from April 5, 2021 to December 1, 2022. There are no confirmed crashes, injuries, or fires related to this condition.

 

Q5: Stop Sale?

A5: Dealer: A dealer “stop sale” was issued in accordance with federal regulation for affected vehicles unsold at dealers.  Port: As of the date of the filing (01/31/23), there are no affected vehicles located at ports.

 

Q6: What will be done during the recall service at the dealer?

A6: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to inspect and secure/replace the roof moldings, if necessary. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty.

 

Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022.

 

Q7: When will owners be notified?

A7: Owners will be notified in early April 2023.

 


RECALL 241 ATTACHMENT A

CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION

 

❖February 2022

On February 1, 2022, HMA’S NASO received a social media complaint regarding a model year 2022 Santa Cruz vehicle on which the roof moldings appeared to have become loose/detached from the vehicle body.  NASO gathered preliminary field data to measure incident frequency in the U.S.

 

❖March 2022 – July 2022

NASO’s Data Review Committee (“DRC”) actively monitored new reports of the subject condition.  An increasing trend of complaints was confirmed in July 2022 prompting escalation of the matter to the Technical Review Committee (“TRC”) as a new investigation.

 

❖August 2022 – September 2022

NASO’s TRC conducted a review of U.S. market field information and confirmed an increasing trend of loose/detached roof moldings on Hyundai Tucson and Santa Cruz vehicles produced by HMMA.  U.S. specification Tucson/Santa Cruz vehicles produced by HMC did not exhibit a similar trend.  NASO issued a summary of its findings to HMC on August 16, 2022.

In September 2022, HMC provided information identifying inconsistent application and thickness of paint sealer applied to the roof flange of Tucson/Santa Cruz vehicles assembled by HMMA.  According to HMC, paint sealer application speed was addressed in production for both models and a redesigned roof flange was implemented in production of Santa Cruz vehicles by HMMA in August 2022.  For affected Hyundai Tucson vehicles, which employ a longer roof molding of similar design, the mounting clips retaining the roof molding within the roof channel were redesigned and implemented by HMMA in August 2021.

 

❖October – December 2022

HMC and HMMA jointly evaluated the interface between the vehicle’s roof flange and associated roof molding mounting clips.  HMC validated the effectiveness of the retention countermeasures to the roof molding assemblies for both Tucson and Santa Cruz vehicles.  Additionally, HMC concluded Tucson vehicles produced in Korea do not exhibit similar claim trends due to different body production and molding installation procedures, including paint sealer application during vehicle body assembly.

 

❖January 2023

Based on the information provided by HMC and TRC’s final assessment, on January 24, 2023, NASO convened its North America Safety Decision Authority and decided to conduct a recall of all affected model year 2022 Hyundai Tucson and 2022-2023 Santa Cruz vehicles produced for sale in the U.S.

As of the date of this filing, Hyundai has confirmed 336 related incidents involving Hyundai Tucson vehicles, and 106 related incidents involving Santa Cruz vehicles, from reports received by Hyundai from April 5, 2021 to December 1, 2022.  There are no confirmed crashes, injuries, or fire related to this condition.

 


3 Affected Products

Vehicles

MAKE MODEL YEAR
HYUNDAI SANTA CRUZ 2022-2023
HYUNDAI TUCSON 2022

 


11 Associated Documents

Recall Acknowledgement

RCAK-23V038-8261.pdf 645.423KB

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Defect Notice 573 Report

RCLRPT-23V038-5662.PDF 214.124KB

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Attachment A – Chronology

RMISC-23V038-3466.pdf 102.875KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23V038-5244.pdf 294.318KB

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Remedy Instructions and TSB

RCRIT-23V038-1190.pdf 912.332KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23V038-8989.pdf 335.49KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-23V038-5348.pdf 243.428KB

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Recall Quarterly Report #1, 2023-1

RCLQRT-23V038-4578.PDF 211.127KB

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Recall Quarterly Report #2, 2023-2

RCLQRT-23V038-2904.PDF 211.236KB

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ISSUED Renotification Notice – 09/27/2023

RCRN-23V038-0204.pdf 285.003KB

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Recall Quarterly Report #3, 2023-3

RCLQRT-23V038-1577.PDF 211.46KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V038&docType=RCL

 


 

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