Recall 240 Fuel Tank – 2022 Hyundai Santa Fe Plug-In Hybrid

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-028 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : JAN 25, 2023 NHTSA Recall No. : 23V-028 Manufacturer Recall No. : 240 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 326 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 Hyundai Santa Fe Plug-in Hybrid Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : Based on the suspect build range of the subject components and associated vehicle production records, the subject population includes 326 model year 2022 Hyundai Santa Fe Plug-In Hybrid vehicles produced on April 11, 2022, through July 21, 2022, by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : APR 11, 2022 – JUL 21, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The fuel tanks may have been improperly manufactured, resulting in a fuel leak at the seam between the tank halves. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A fuel leak in the presence of an ignition source can increase the risk of a fire. Description of the Cause : Insufficient molding caused by a malfunction of the material grinder prior to mold extrusion. Identification of Any Warning that can Occur : Occupants might detect a fuel smell and/or visible fuel leak associated with this condition. Involved Components : Part 573 Safety Recall Report 23V-028 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : TANK ASSY-FUEL Component Description : Fuel Tank Assembly Component Part Number : 31150-P4800 Supplier Identification : Component Manufacturer Name : TI Automotive Address : 51, 3 Gongdan 3-ro Seobuk-gu, Cheonan-si Chungcheongnamdo Foreign States Country : Korea, Republic of Chronology : Please see Attachment A for the requested chronology. Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to inspect the fuel tank and replace it, if necessary. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The remedied fuel tank is produced with sufficient molding and seam integrity. Identify How/When Recall Condition was Corrected in Production : The material grinder equipment settings input by the supplier were corrected and reset upon resumption of fuel tank production on April 23, 2022. Recall Schedule : Description of Recall Schedule : Dealers and owners will be notified in accordance with the dates listed in this report. Planned Dealer Notification Date : MAR 26, 2023 – MAR 26, 2023 Part 573 Safety Recall Report 23V-028 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : MAR 26, 2023 – MAR 26, 2023 * NR – Not Reported

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HMA Recall 240: Fuel Tank Inspection/Replacement – Remedy Not Available – Dealer Best Practice January 26, 2023 Updates to this Document Date • Recall 240: Fuel Tank – Remedy Not Available 01/26/2023 Recall Description: The fuel tanks may have been improperly manufactured resulting in a fuel leak at the seam between the tank halves. A fuel leak in the presence of an ignition source can increase the risk of a fire. Occupants might detect a fuel smell and/or visible fuel leak associated with this condition. Affected Vehicles: • Certain 2022MY Hyundai Santa Fe Plug-In Hybrid (TM PHEV) vehicles produced from 04/11/2022 – 07/21/2022 Remedy Information: The remedy is currently under development and additional information will be provided once it has been developed for release. Training recommendations, if applicable, will also be made available when the remedy is ready. Recommended Alternative Transportation: It is recommended that Service Rental Cars (SRCs) are made available for customers that are concerned with the safe operation of their vehicle prior to release of remedy. Customer Talk Tracks “The fuel tanks may have been improperly manufactured resulting in a fuel leak at the seam between the tank halves. If this were to occur, you might detect a fuel smell and/or visible fuel leak. The fuel leak in the presence of an ignition source can increase the risk of a fire. Once a remedy is available, Hyundai will notify you via First Class mail advising you to bring your vehicle to a Hyundai dealership to have it applied at no cost to you. If you experience any of the aforementioned symptoms of the recall, please have your vehicle towed to the nearest Hyundai dealership and do not attempt to drive the vehicle until a remedy has been applied.” Best Practice Checklist: Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No Reception: Did you offer the customer Alternative Transportation if requested? □ Yes □ No As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. Additional Training & Resources: Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by HMA. Parts Parts, if applicable, will be provided once a remedy has been released by HMA. Warranty Warranty information will be updated once remedy has been released by HMA. Customer FAQs: Q1: What is the issue? A1: The fuel tanks may have been improperly manufactured, resulting in a fuel leak at the seam between the tank halves. Q2: What are the affected vehicles? A2: Certain 2022 model year Hyundai Santa Fe Plug-In Hybrid vehicles produced on April 11, 2022, through July 21, 2022, by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Q3: What is the safety concern? A3: A fuel leak in the presence of an ignition source can increase the risk of a fire. Occupants might detect a fuel smell and/or visible fuel leak associated with this condition. Q4: Have there been any accidents or injuries? A4: As of the date of this filing (01/25/23), Hyundai has confirmed no unique incident reporting a fuel leak in the U.S. There are no confirmed crashes, injuries, or fire related to this condition. This recall was decided based on three (3) incidents occurring in Europe. Q5: Will a Stop Sale be issued? A5: No, a stop sale will not be issued as there are no new affected vehicles in dealership inventory. Q6: What will be done during this recall service at the dealer? A6: Once an official remedy is available, all owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the remedy completed free of charge, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24,2022. Q7: When will owners be notified? A7: All owners of the subject vehicles will be notified by First Class mail in late March 2023. Contact Reference Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. Parts Dealer Support Contact Information HyundaiPartsHotline@MobisUSA.com 1-800-545-4515 Parts ordering hotline Description Techline Warranty HELPREP Line Warranty Prior Approval (PA) Center Xtime Technical Support AutoLoop Technical Support CDK Technical Support Customer Support Hyundai Customer Care Center (Recall /Campaign Questions) Hyundai Recall /Campaign Website Hyundai Customer Care Center (GeneralQuestions) Hyundai Roadside Assistance 1‐800‐325‐6604 1‐877‐446‐2922 PA@hmausa.com Support@xtime.com 1‐866‐984‐6355 Support@autoloop.com 1-877-850-2010 https://serviceconnect.support.cdk. com/ Contact Information 1‐855‐671‐3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Description Customer questions or concerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall www.safercar.gov Appendix History Date • Recall 240: Fuel Tank – Remedy Not Available 01/26/2023

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