Recall 237 – ABS Unit May Cause Engine Compartment Fire – 2018 Hyundai Santa Fe Sport

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RECALL 237 ATTACHMENT A CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION ❖ August 2022 On August 16, 2022, HMA Legal sent a notification to NASO of a thermal event involving a model year 2018 Santa Fe Sport not included in Recall 218 (22V-056). NASO requested KaGA to clarify the incident vehicle’s inapplicability to Recall 218. On August 22, 2022, KaGA responded that the incident vehicle was equipped with a HECU part number that was not included in the scope of Recall 218 as indicated by HMC. ❖ October 2022 On October 13, 2022, HMA Legal provided a notification to NASO of another thermal event, involving a model year 2018 Santa Fe Sport not included in Recall 218. NASO contacted HMC to clarify a reason for the VIN exclusion of both incident vehicles. On October 19, 2022, HMC communicated that KaGA inadvertently excluded applicable model year 2018 Santa Fe Sport vehicles produced between May 2017 and May 2018. On October 21, 2022, NASO informed ODI of the concern related to the omitted VIN population and discussed immediate and long-term steps, not only to resolve the concern but also to prevent it in the future. On October 24, 2022, NASO met with ODI, and ODI provided a direction to file a new recall for the omitted Santa Fe Sport vehicles. NASO convened its North America Safety Decision Authority and decided to file a new safety recall to address a condition to include the omitted Santa Fe Sport vehicle population from Recall 218. As of the date of this filing, Hyundai has confirmed four (4) unique fire incidents of model year 2018 Santa Fe Sport, produced by KaGA, in the U.S., including two (2) fires noted in Recall 218 (22V-056) Chronology and two (2) fires from the omitted VIN population. There are no confirmed crashes or injuries related to this condition in the U.S. Field information summary (U.S.): ID Crash Thermal Event / Fire Injury Date of Receipt/Repair 5XYZU3LB1JG****** – Y – 8/30/2018 5XYZT3LB6JG****** – Y – 6/4/2021 5XYZT3LB2JG****** – Y – 6/30/2022 5XYZW4LAXJG****** – Y – 9/19/2022

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Recall 237: An S”) – Remedy Not Available – Dealer Best Practice October 28, 2022 Recall Description: Certain model year 2018 Hyundai Santa Fe Sport vehicles produced for sale in the U.S. were omitted from Recall 218 (22V- 056) VIN scope. The subject vehicles are equipped with Anti-Lock Brake System (“ABS”) modules that could malfunction internally and cause an electrical short over time. An electrical short could result in significant overcurrent in the ABS module increasing the risk of an engine compartment fire while parked or driving. Affected Vehicles: Certain 2018 Santa Fe Sport (AN) vehicles not equipped with Smart Cruise Control (“SCC”) and produced from 05/01/2017 – 05/10/2018 by Kia Georgia (“KaGa”) for sale in the U.S. Market. Recommended Alternative Transportation: Customers who are concerned about the safe operation of their vehicle until a remedy is available can request a Service Rental Car (SRC). Customer Talk Tracks: “During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle does have an open recall without an available remedy. The recall states that your vehicle’s anti-lock brake system (ABS) module could malfunction internally and cause an electrical short over time increasing the risk of an engine fire while parked or driving. You will be notified by first class mail to bring your vehicle to a Hyundai dealer to have the remedy completed once one is available. May I verify that your contact information in our system is correct to ensure that you receive the notification? It is safe to continue driving your vehicle until the recall is completed however it is recommended that you park your vehicle outside away from any structures until the recall remedy has been completed.” Best Practice Checklist: Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No Reception: Did you provide the customer Alternative Transportation if requested? □ Yes □ No Customer FAQ: Q1: What is the issue & safety concern? A1: Certain model year 2018 Hyundai Santa Fe Sport vehicles produced for sale in the U.S. were omitted from Recall 218 (22V-056) VIN scope. The subject vehicles are equipped with Anti-Lock Brake System (“ABS”) modules that could malfunction internally and cause an electrical short over time. An electrical short could result in significant overcurrent in the ABS module increasing the risk of an engine compartment fire while parked or driving. Q2: What are the affected vehicles? A2: Certain model year 2018 Hyundai Santa Fe Sport vehicles not equipped with Smart C”) and produced on 05/01/2017 through 05/10/2018 by Kia Georgia (“KaGA”) for sale in the U.S. Market. Q3: What is the safety concern? A3: An electrical short could result in significant overcurrent in the ABS module increasing the risk of an engine compartment fire while parked or driving. Q4: Have there been any accidents or injuries? A4: As of the date of this filing (10/27/22), Hyundai is not aware of any crashes or injuries related to the defect condition in the U.S. Hyundai is aware of four (4) fires involving 2018 Santa Fe Sport vehicles, produced by KaGA, including two (2) fires noted in Recall 218 (22V-056) report and two (2) fires from the omitted VIN population. Q5: Stop Sale? A5: No, a “stop sale” is not being planned as the affected vehicles are no longer in production. Q6: What will be done during the recall service at the dealer? A6: Once an official remedy is available, all owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the remedy completed free of charge, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24,2022. Q7: Can owners continue driving these vehicles? Should they park them outside? A7: Owners may continue driving these vehicles; however, out of an abundance of caution, Hyundai recommends parking them outside and away from structures until the recall remedy is completed. Q8: When will owners be notified? A8: Owners will be notified beginning in late December 2022. Contact Reference: Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELPREPLine Warranty Prior Approval (PA)Center Xtime Technical Support AutoLoop Technical Support CDK Technical Support HyundaiPartsHotline@MobisUSA.com 1-800-545-4515 1‐800‐325‐6604 1‐877‐446‐2922 PA@hmausa.com Support@xtime.com 1‐866‐984‐6355 Support@autoloop.com 1-877-850-2010 https://serviceconnect.support.cdk. com/ Parts ordering hotline Vehicle Technical Supportfor Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling: • Appointment / ShopCapacityManagement / Campaign Integration / OperationCodes Assistance with Car Care Scheduling: • Appointment / ShopCapacityManagement / Campaign Integration / OperationCodes Assistance with Car Care Scheduling: • Appointment / ShopCapacityManagement / Campaign Integration / OperationCodes Customer Support Hyundai Customer Care Center (Recall /Campaign Questions) HyundaiRecall / Campaign Website Hyundai Customer Care Center (GeneralQuestions) Hyundai RoadsideAssistance Contact Information 1‐855‐671‐3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Description Customer questions orconcerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non‐campaignrelated Hyundai RoadsideAssistance Key ReferenceInformation Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Locatedon the service tab homepage in www.HyundaiDealer.com Car CareScheduling(Xtime) – Tutorials Car CareScheduling(Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Service Rental Car(SRC)Program Technical Service Bulletin (TSB) Uncompleted CampaignVINListing Recall CampaignWebsite NHTSAWebsite www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car CareScheduling 1. Log into Xtime 2. Under the menu at thetop left,select ‘CONFIGURE’ 3. Under the dealershiptab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” As applicable; www.HyundaiDealer.com> Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS> SERVICE tab > select UNCOMPLETED CAMPAIGNVIN LISTING – Dealer Stock (New, SRC, CPO, etc.) andRetailed. www.hyundaiusa.com/recall www.safercar.gov

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-810 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : OCT 27, 2022 NHTSA Recall No. : 22V-810 Manufacturer Recall No. : 237 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 44,396 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2018-2018 Hyundai Santa Fe Sport Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The subject vehicles include 44,396 model year 2018 Hyundai Santa Fe Sport vehicles produced on 05/01/2017 through 05/10/2018 by Kia Georgia (“KaGA”) for sale in the U.S. market. Production Dates : MAY 01, 2017 – MAY 10, 2018 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Certain model year 2018 Hyundai Santa Fe Sport vehicles produced for sale in the U.S. were omitted from Recall 218 (22V-056) VIN scope. The subject vehicles are equipped with Anti-Lock Brake System (“ABS”) modules that could malfunction internally and cause an electrical short over time. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An electrical short could result in significant overcurrent in the ABS module increasing the risk of an engine compartment fire while parked or driving. Description of the Cause : Hyundai is actively investigating and will continue efforts recovering incident parts to determine the root cause(s). Identification of Any Warning that can Occur : 1. Smoke from the engine compartment. 2. Burning/melting odor. 3. Illumination of the MIL and/or ABS light. Part 573 Safety Recall Report 22V-810 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : ABS Assembly Component Description : ABS module Component Part Number : 58920-4Z300 Supplier Identification : Component Manufacturer Name : Mando Address : 32, Hamanho-gil Poseung-eup Seoul Foreign States Country : Korea, Republic of Chronology : Please see Attachment A for the requested chronology. Description of Remedy : Description of Remedy Program : Owners can continue driving these vehicles; however, Hyundai recommends parking their vehicles outside and away from structures until the recall remedy is completed. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for repair. The ABS multi-fuse will be replaced with a revised one to mitigate the risk of a fire caused by an internal electrical short. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The remedy ABS multi-fuse is rated at a lower amperage to effectively limit the operating current of the ABS module. Part 573 Safety Recall Report 22V-810 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : N/A Recall Schedule : Description of Recall Schedule : Dealers and owners will be mailed in accordance with the listed dates in this section. Planned Dealer Notification Date : DEC 26, 2022 – DEC 26, 2022 Planned Owner Notification Date : DEC 26, 2022 – DEC 26, 2022 * NR – Not Reported

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Web version #FIRST_NAME, A Safety Recall has been issued on your 2018 Hyundai Santa Fe Sport’s Anti-Lock Brake System (ABS) Module. Recall 237 Remedy is Available This notice applies to your vehicle, VIN:XXXXXXXXXXXXXXXXX What Should You Do? Hyundai would like to notify you that there is a critical safety recall on your vehicle that has not been completed. We have prepared the remedy repair for your vehicle, which will be performed by your Hyundai dealer at NO CHARGE. Due to the potential fire risk related to this recall, Hyundai advises owners to park their vehicles outside and away from structures until the remedy repair is completed. To ensure your safety and the quality of your vehicle, please schedule an appointment with a Hyundai dealer as soon as possible to complete the remedy procedure. Additional Information NHTSA.GOV HYUNDAIUSA.COM PRIVACY You are receiving this notice because our records indicate that you own or lease the vehicle identified by the VIN on this notice. This is an outbound email only. Please do not reply to this email. This message was transmitted by Hyundai Motor America. Hyundai is a registered trademark of Hyundai Motor Company. Hyundai model names are registered trademarks of Hyundai Motor America. All rights reserved. ©2023 Hyundai Motor America. Learn more about the safety concern, remedy repair, and what Hyundai will do for you by visiting our official site or the NHTSA website. If you require further assistance, such as questions on reimbursement or updating vehicle ownership, please visit the Hyundai Consumer Assistance Center or by contacting Hyundai Motor America at 1-855-371-9460. To better assist you during your call please have the last 8 characters of your VIN ready to enter when prompted. Last 8 Characters: JG543900

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1 HMA Recalls Community Notify Outreach Program Script 1. Hyundai Owner a. Message for Connected Calls This is the Hyundai Recall Resolution Team contacting you about a Safety Recall on your Hyundai vehicle. Hyundai has decided that a defect which relates to motor vehicle safety exists in your vehicle. Please do not delay in contacting us. Your Hyundai dealer will fix the recall, at no cost to you. This free repair should take less than an hour to complete, but your Hyundai dealer may require your vehicle for a longer period of time based upon their work schedule. To schedule a recall service repair: • Contact your local Hyundai dealer to schedule your free service appointment; or • Contact us directly toll free at 1.888.899.9293 between 8 a.m. and 7 p.m. Monday – Friday Eastern Standard Time We at Hyundai thank you for your attention to this important safety matter.

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Presort Std US Postage PAID Dallas, TX Permit No. 919 JOHN SMITH 123 STREET RD ANYWHERE, OH 12345-1234 URGENT SAFETY RECALL CAMPAÑA DE SEGURIDAD URGENTE CALL NOW TO SCHEDULE YOUR FREE REPAIR. LLAME AHORA PARA PROGRAMAR SU REPARACIÓN GRATUITA. CALL 1.888.899.9293 LLAME AL 1.888.899.9293 THIS SAFETY RECALL REPAIR IS FREE. ESTA REPARACIÓN DE RETIRO DE SEGURIDAD ES GRATIS. HY-1121-C-02 Hyundai Year Model VIN: 123456789 Recall: SR-14-012 Your Vehicle Has An Outstanding Recall. It Must Be Repaired! Your vehicle is affected by an urgent safety recall. Please make an appointment to have your vehicle repaired, free of charge, at any authorized Hyundai dealership, or contact us toll free at 888.899.9293, between 8 a.m and 7 p.m., Monday – Friday, Eastern Standard time. Additional information regarding this outstanding safety recall may be obtained at hyundaiusa.com/ us/en/owners We care about your safety and ask that you immediately make arrangements to have this FREE repair performed. If you no longer own this vehicle, please call and let us know so the current owner may be contacted. We sincerely apologize for the inconvenience this safety recall may cause you. Thank you for your continued loyalty, Your Hyundai Recall Team Su vehiculo tiene pendiente un retiro de seguridad. Tiene que ser reparado! Su vehiculo es afectacto por un retiro de seguridad urgente. Por favor haga una cita para la reparación de su vehículo, sin costo alguno, en cualquier concesionario autorizado Honda o comuníquese con nosotros al número de llamada sin costo al 888.899.9293, entre las 8 a.m y 7 p.m., Lunes a Viernes, Hora del Este. Información adicional relacionada con esta campaña de seguridad pendiente se puede obtener en hyundaiusa.com/us/en/owners A nosotros nos importa su seguridad y le pedimos que tome acción inmediatamente para que se realice esta reparación GRATIS. Si usted no tiene este vehiculo, porfavor llame y dejenos saver. Para poder contactar al nuevo dueno. Lamentamos cualquier inconveniencia que esto aiga causado. Gracias por su constante lealtad, Su equipo de Hyundai CALL 1.888.899.9293 LLAME AL 1.888.899.9293 Weekdays, 8 AM to 7 PM EDT HABLAMOS ESPAÑOL. VISIT hyundaiusa.com/ us/en/owners to locate your closest Hyundai dealer YOUR VEHICLE INFORMATION INFORMACIÓN DE SU VEHÍCULO Please refer to this information when scheduling your FREE urgent safety recall repair. Consulte esta información al programar su reparación de retiro (recall) GRATIS. ONE QUICK CALL CAN SAVE A LIFE UNA LLAMADA INSTANTÁNEA PUEDE SALVAR UNA VIDA WE OFFER REMOTE CHECK-IN AND CONTACT-FREE SERVICING AT HYUNDAI, GIVING YOU PEACE OF MIND. OFRECEMOS CHECK-IN REMOTO Y SERVICIO SIN CONTACTO EN HYUNDAI, QUE LE BRINDA TRANQUILIDAD. Presort Std US Postage PAID Dallas, TX Permit No. 919 JOHN SMITH 123 STREET RD ANYWHERE, OH 12345-1234 URGENT SAFETY RECALL CAMPAÑA DE SEGURIDAD URGENTE CALL NOW TO SCHEDULE YOUR FREE REPAIR. LLAME AHORA PARA PROGRAMAR SU REPARACIÓN GRATUITA. CALL 1.888.899.9293 LLAME AL 1.888.899.9293 THIS SAFETY RECALL REPAIR IS FREE. ESTA REPARACIÓN DE RETIRO DE SEGURIDAD ES GRATIS. HY-1121-Y-02 Hyundai Year Model VIN: 123456789 Recall: SR-14-012 Your Vehicle Has An Outstanding Recall. It Must Be Repaired! Your vehicle is affected by an urgent safety recall. Please make an appointment to have your vehicle repaired, free of charge, at any authorized Hyundai dealership, or contact us toll free at 888.899.9293, between 8 a.m and 7 p.m., Monday – Friday, Eastern Standard time. Additional information regarding this outstanding safety recall may be obtained at hyundaiusa.com/ us/en/owners We care about your safety and ask that you immediately make arrangements to have this FREE repair performed. If you no longer own this vehicle, please call and let us know so the current owner may be contacted. We sincerely apologize for the inconvenience this safety recall may cause you. Thank you for your continued loyalty, Your Hyundai Recall Team Su vehiculo tiene pendiente un retiro de seguridad. Tiene que ser reparado! Su vehiculo es afectacto por un retiro de seguridad urgente. Por favor haga una cita para la reparación de su vehículo, sin costo alguno, en cualquier concesionario autorizado Honda o comuníquese con nosotros al número de llamada sin costo al 888.899.9293, entre las 8 a.m y 7 p.m., Lunes a Viernes, Hora del Este. Información adicional relacionada con esta campaña de seguridad pendiente se puede obtener en hyundaiusa.com/us/en/owners A nosotros nos importa su seguridad y le pedimos que tome acción inmediatamente para que se realice esta reparación GRATIS. Si usted no tiene este vehiculo, porfavor llame y dejenos saver. Para poder contactar al nuevo dueno. Lamentamos cualquier inconveniencia que esto aiga causado. Gracias por su constante lealtad, Su equipo de Hyundai CALL 1.888.899.9293 LLAME AL 1.888.899.9293 Weekdays, 8 AM to 7 PM EDT HABLAMOS ESPAÑOL. VISIT hyundaiusa.com/ us/en/owners to locate your closest Hyundai dealer YOUR VEHICLE INFORMATION INFORMACIÓN DE SU VEHÍCULO Please refer to this information when scheduling your FREE urgent safety recall repair. Consulte esta información al programar su reparación de retiro (recall) GRATIS. ONE QUICK CALL CAN SAVE A LIFE UNA LLAMADA INSTANTÁNEA PUEDE SALVAR UNA VIDA WE OFFER REMOTE CHECK-IN AND CONTACT-FREE SERVICING AT HYUNDAI, GIVING YOU PEACE OF MIND. OFRECEMOS CHECK-IN REMOTO Y SERVICIO SIN CONTACTO EN HYUNDAI, QUE LE BRINDA TRANQUILIDAD.

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1 From: Hyundai Recall <HyundaiRecall@autosolutionteam.com> Sent: Monday, January 30, 2023 5:40 AM To: #LAST NAME, #FIRST NAME Subject: URGENT SAFETY RECALL NOTICE CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. To view this email as a web page, go here. URGENT SAFETY RECALL NOTICE ADVISO DE RETIRO URGENTE DE SEGURIDAD Schedule Your FREE Repair Schedule your free repair by calling our hotline (Se Habla Español) 1.888.899.9293 CALL NOW Dear #FIRST NAME #LAST NAME This is the Hyundai Customer Service Team contacting you about an urgent safety recall 2 affecting your Hyundai vehicle. Please make an appointment to have your vehicle repaired, free of charge, at any authorized Hyundai dealership, or contact us toll free at 1.888.899.9293 , between 8 a.m. and 7 p.m., Monday – Friday, Eastern Standard time. Additional information regarding this outstanding safety recall may be obtained at www.hyundaiusa.com/us/en/owners What is the problem? Your vehicle has an outstanding recall. It must be repaired! We care about your safety and ask that you immediately make arrangements to have this FREE repair performed. To schedule a recall service repair: 1. Contact your local Hyundai dealer to schedule your free service appointment; or 2. Contact us directly toll free at 1.888.899.9293 between 8 a.m. and 7 p.m. Monday – Friday Eastern Standard Time 3. Visit the Hyundai website for additional information at: www.hyundaiusa.com/us/en/owners Thank you for your continued loyalty, Your Hyundai Customer Service Team 3 Issued in Accordance with Federal Law. Please visit NHTSA.gov/recalls for additional information. Publicado conforme a la Ley Federal. Por favor visite NHTSA.gov/recalls para información adicional. This email was sent to #EMAIL ADDRESS Sedgwick | 6026 Lakeside Blvd. | Indianapolis | IN | 46278 Manage Subscriptions | Update Profile

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Web version #FIRST_NAME, A Safety Recall has been issued on your 2018 Hyundai Santa Fe Sport’sAnti-Lock Brake System (ABS) Module.Recall 237 Remedy is AvailableThis notice applies to your vehicle, VIN:XXXXXXXXXXXXXXXXX What Should You Do? Hyundai would like to notify you that there is a critical safety recall onyour vehicle that has not been completed. We have prepared the remedy repair for your vehicle, which will beperformed by your Hyundai dealer at NO CHARGE . Due to the potential fire risk related to this recall, Hyundai advisesowners to park their vehicles outside and away from structures until theremedy repair is completed. To ensure your safety and the quality of your vehicle, please schedule anappointment with a Hyundai dealer as soon as possible to complete theremedy procedure. Additional Information NHTSA.GOV HYUNDAIUSA.COM PRIVACY You are receiving this notice because our records indicate that you own orlease the vehicle identified by the VIN on this notice. This is an outbound email only. Please do not reply to this email. This message was transmitted by Hyundai Motor America. Hyundai is a registered trademark of Hyundai Motor Company. Hyundai modelnames are registered trademarks of Hyundai Motor America. All rights reserved.©2023 Hyundai Motor America. Learn more about the safety concern, remedy repair, and what Hyundai will do for you by visiting our official site or the NHTSA website. If you require further assistance, such as questions on reimbursement or updating vehicle ownership, please visit the Hyundai Consumer Assistance Center or by contacting Hyundai Motor America at 1-855-371-9460. To better assist you during your call please have the last 8 characters of your VIN ready to enter when prompted. Last 8 Characters: JG543900

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Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair Technical Service Bulletin GROUP NUMBER RECALL 23-01-009H DATE MODEL(S) JANUARY 2023 SANTA FE SPORT (AN) SUBJECT: SANTA FE SPORT (AN) ABS MODULE MULTI-FUSE INSTALLATION (RECALL 237) THIS TSB SUPERSEDES 22-01-085H TO ADD THE QR CODE FOR THE GUIDED INFORMATION VIDEO ON PAGE 2. Description: Certain 2018MY Santa Fe Sport (AN) vehicles may develop an electrical short in the hydraulic unit assembly (HECU) which may increase the risk of an engine compartment fire. This bulletin describes the procedure to install a replacement multi-fuse. Vehicle repairs related to safety recalls are critically important and must be performed properly in accordance with TSB procedures. Review this bulletin in its entirety prior to beginning any repair work. As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. Access the “Vehicle Information” screen (VIS) via WEBDCS to identify open recalls.  IMPORTANT This TSB includes a STUI picture as a requirement. Where indicated, please include the last 6 digits of the VIN and date of repair on a piece of paper. Ensure the VIN and date of repair are clearly visible. Finally, please ensure the captured picture is completed according to the steps in this TSB and uploaded to STUI. All claims submitted that have an illegible, incomplete, missing, or incorrect picture are subject to debit. STUI ABS MODULE MULTI-FUSE INSTALLATION (RECALL 237) TSB #: 23-01-009H Page 2 of 4 SUBJECT: SUBJECT: Applicable Vehicles: • Certain 2018MY Santa Fe Sport (AN) not equipped with Smart Cruise Control (“SCC”) and produced from 05/01/2017 ~ 05/10/2018. Parts Information: Model Part Name Part Number Figure QTY. Santa Fe Sport (AN) Service Kit (Multi-fuse and Upper Cover) 91KIT-4Z000QQH 1 Warranty Information: Model Op. Code Operation Op. Time Causal Part Nature Code Cause Code Santa Fe Sport (AN) 21DG03R0 Multi-Fuse Installation 0.2 M/H 91KIT-4Z000QQH I11 ZZ3 NOTE 1: Submit Claim on Campaign Claim Entry Screen NOTE 2: If a part that is not covered by this recall is found in need of replacement while performing Recall 237 and the affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the work. NOTE 3: Op time includes taking STUI photo and uploading. The STUI photo must include the new multi-fuse installed with a piece of paper displaying the last 6 digits of the VIN and the date of repair. If not included, claim will be subject to debit. NOTE 4: The incident parts are subject to callback through the normal Warranty Technical Center (WTC) parts return process. Claim is subject to debit if the part is not returned. Refer to the QR code or link below for guided video information: Hyundai Service Learning – Recall 237 Service Procedure •If the “ABS”, “ESC” or “Brake” indicator lamps are illuminated, refer to the appropriate section of the repair manual prior to performing this TSB inspection. NOTICE Multi-fuse Upper Cover ABS MODULE MULTI-FUSE INSTALLATION (RECALL 237) TSB #: 23-01-009H Page 3 of 4 SUBJECT: SUBJECT: Service Procedure: 1. If applicable, record the customer’s radio preset stations and turn the ignition switch OFF. 2. Disconnect the battery negative (-) terminal (A) and remove the junction box upper cover (B). Negative (-) Battery Terminal Nut Tightening Torque: 4.0~6.0 N.m (0.4~0.6 kgf.m, 3.0~4.4 lb-ft) 3. Remove the 10 mm nut (C) and lift the junction cable over the stud. Release the locking tab (D) and remove the multi-fuse. A B C D Do not re-use the multi-fuse nor upper cover. A new multi-fuse and upper cover from the service kit must be installed. NOTICE ABS MODULE MULTI-FUSE INSTALLATION (RECALL 237) TSB #: 23-01-009H Page 4 of 4 SUBJECT: SUBJECT: 4. 5. Install the new multi-fuse, placing the junction cable over the multi-fuse mounting tab, and the retaining washer on top. Torque the nut to specification. Junction Cable Nut Tightening Torque: 9.8~11.7 Nm (1.0~1.2 kgf.m, 7.2~8.7 lb-ft) 6. 7. 8. Install the upper fuse cover from the service kit. Reassemble vehicle in the reverse order of removal. Start the engine. Confirm the “ABS”, “ESC” and “Brake” indicator lamps are not illuminated, clear any incidental DTCs and reprogram the customer’s radio preset stations. The service procedure is now complete. Example of STUI Photo Using STUI, take a photo of the installed new multi-fuse with the last 6 digits of the VIN and the date of repair on a piece of paper. Upload the photo to STUI. STUI

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This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2018 model year Santa Fe Sport vehicles. Hyundai is initiating Recall 237 a safety recall to repair a condition involving the Anti-Lock Brake System (ABS) modules in these vehicles in the U.S. Hyundai is conducting this action to ensure the safety of its vehicles for Hyundai customers. Our records indicate that your vehicle is affected by this recall campaign. What is the problem? The subject vehicles are equipped with Anti-Lock Brake System (“ABS”) modules that could malfunction internally and cause an electrical short. An electrical short could result in an engine compartment fire while parked or driving. What will Hyundai do? Your Hyundai dealer will inspect and replace the ABS multi-fuse with a revised one, as necessary. This procedure will be performed at NO CHARGE to you. What should you do? Please contact your nearest Hyundai dealer to schedule this procedure by visiting www.HyundaiUSA.com/dealer-locator or calling 1-855-371-9460. The actual time required to perform this procedure on your vehicle will take less than one hour, however, your vehicle may be needed longer. Furthermore, due to parts availability, we recommend scheduling an appointment in advance with your Hyundai dealer to minimize inconvenience. Owners are strongly recommended to park their vehicles outside and away from structures until the recall remedy is completed. If you have other questions If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you. Hyundai Motor America Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 IMPORTANT SAFETY RECALL 2018 Santa Fe Sport Anti-Lock Brake System (ABS) Module Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8” NHTSA Recall Number: 22V-810 Hyundai Recall Number: 237 This is an important Safety Recall. • Please contact your nearest Hyundai dealer to schedule this procedure as soon as possible. • Owners are strongly recommended to park their vehicles outside and away from structures until the recall remedy is completed. • Due to parts availability, owners are advised to schedule an appointment with their Hyundai dealer ahead of time. The recall will be performed on your vehicle at NO CHARGE to you. • To locate your nearest Hyundai dealer and schedule your appointment please visit: www.HyundaiUSA.com/Campaign237 Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Reimbursement Notification If you paid for repairs related to this recall prior to receiving this notification letter, you may submit your reimbursement request electronically or obtain additional information at https://owners.hyundaiusa.com/content/myhyundai/us/en/contactus/campaign.html; or call 1-855-371-9460. No longer own this vehicle? Changes to your name, address, or if you no longer own this vehicle — Update your information online at: https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/update-vehicle-ownership.html You can easily connect to this web page by using your cell phone to point your camera (or QR code reader app) at the code below. Then select the link which will be displayed on your phone.

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Recall 237: Anti-Lock Brake System (“ABS”) – Remedy Available – Dealer Best Practice January 27, 2023 Updates to this Document Date • Adding QR code for video to TSB (TSB 23-01-009H) 01/27/2023 Recall Description: Certain model year 2018 Hyundai Santa Fe Sport vehicles produced for sale in the U.S. were omitted from Recall 218 (22V- 056) VIN scope. The subject vehicles are equipped with Anti-Lock Brake System (“ABS”) modules that could malfunction internally and cause an electrical short over time. An electrical short could result in significant overcurrent in the ABS module increasing the risk of an engine compartment fire while parked or driving. Affected Vehicles: Certain 2018 Santa Fe Sport (AN) vehicles not equipped with Smart Cruise Control (“SCC”) and produced from 05/01/2017 – 05/10/2018 by Kia Georgia (“KaGa”) for sale in the U.S. Market. Remedy Information: Install a replacement multi-fuse and upper cover at no cost. • Estimated Repair Time: 0.2 M/H • Recommended Technician Training Level: Certified Service Technician with 6 months or more experience repairing Hyundai vehicles using the GDS. • Training: The training video is now available in the latest TSB 23-01-009H or latest version. Recommended Alternative Transportation: Alternative transportation is not necessary for this repair. This repair procedure can be performed while customers wait. Customer Talk Tracks: “During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle does have an open recall and a remedy is now available. The recall states that your vehicle’s anti-lock brake system (ABS) module could malfunction internally and cause an electrical short over time increasing the risk of an engine fire while parked or driving. Do you have time for us to address this during your visit today? Best Practice Checklist: ation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No Readiness: Are parts in stock to complete this campaign? □ Yes – Provide customer with ETA □ No – Contact parts and get ETA Reception: Did you explain to the customer the expected repair time based on the repair? □ Yes □ No Did you explain to customer the warranty requirements? □ Yes □ No Did you offer the customer Alternative Transportation? □ Yes □ No Repair: Was a STUI picture taken of the newly installed multi-fuse with the last 6 digits of the VIN and date of repair per TSB 23-01-009H or latest version? □ Yes □ No Is the service technician Certified (or above) that has 6 or more months experience using the GDS? □ Yes □ No Return: Did you get the customer’s signature on all warranty lines in addition to the final RO? □ Yes □ No Parts Information: • This part number is initially on Campaign Parts Management (CPM) until further notice; dealers can keep ordering needed parts as long as they submit their corresponding campaign claims. If this restriction is lifted, HMA will communicate to the field/dealers. Warranty Information: NOTE 1: Submit Claim on Campaign Claim Entry Screen NOTE 2: If a part that is not covered by this recall is found in need of replacement while performing Recall 237 and the affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the work. NOTE 3: Op time includes taking a picture using STUI. Claim must include a STUI picture of the new multi-fuse installed with a piece of paper displaying the last 6 digits of the VIN and the date of repair. If not included, claim will be subject to debit. NOTE 4: The incident parts are subject to callback through the normal Warranty Technical Center (WTC) parts return process. Claim is subject to debit if the part is not returned. STUI Picture Requirement Ensure a STUI photo of the newly installed multi-fuse with the last 6 digits of the VIN and the date of repair is included & uploaded. Refer to TSB 23-01-009H or latest version. STUI pictures that do not have the last 6 digits of the VIN, date of repair, and newly installed multi-fuse are not acceptable. Acceptable STUI photo of the newly installed multi-fuse below: Customer FAQ: Q1: What is the issue & safety concern? A1: Certain model year 2018 Hyundai Santa Fe Sport vehicles produced for sale in the U.S. were omitted from Recall 218 (22V-056) VIN scope. The subject vehicles are equipped with Anti-Lock Brake System (“ABS”) modules that could malfunction internally and cause an electrical short over time. An electrical short could result in significant overcurrent in the ABS module increasing the risk of an engine compartment fire while parked or driving. Q2: What are the affected vehicles? A2: Certain model year 2018 Hyundai Santa Fe Sport vehicles not equipped with Smart Cruise Control (“SCC”) and produced on 05/01/2017 through 05/10/2018 by Kia Georgia (“KaGA”) for sale in the U.S. Market. Q3: What is the safety concern? A3: An electrical short could result in significant overcurrent in the ABS module increasing the risk of an engine compartment fire while parked or driving. Q4: Have there been any accidents or injuries? A4: As of the date of this filing (10/27/22), Hyundai is not aware of any crashes or injuries related to the defect condition in the U.S. Hyundai is aware of four (4) fires involving 2018 Santa Fe Sport vehicles, produced by KaGA, including two (2) fires noted in Recall 218 (22V-056) report and two (2) fires from the omitted VIN population. Q5: Stop Sale? A5: No, a “stop sale” is not being planned as the affected vehicles are no longer in production. Q6: What will be done during the recall service at the dealer? A6: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for repair. The ABS multi-fuse will be replaced with a revised one to mitigate the risk of a fire caused by an internal electrical short. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24,2022. Q7: Can owners continue driving these vehicles? Should they park them outside? A7: Owners may continue driving these vehicles; however, out of an abundance of caution, Hyundai recommends parking them outside and away from structures until the recall remedy is completed. Q8: When will owners be notified? A8: Owners will be notified beginning in late December 2022 or sooner. Contact Reference Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELPREP Line Warranty Prior Approval (PA) Center Xtime Technical Support AutoLoop Technical Support CDK Technical Support Customer Support Hyundai Customer Care Center (Recall /Campaign Questions) Hyundai Recall /Campaign Website Hyundai Customer Care Center (GeneralQuestions) Hyundai Roadside Assistance HyundaiPartsHotline@MobisUSA.com 1-800-545-4515 1‐800‐325‐6604 1‐877‐446‐2922 PA@hmausa.com Support@xtime.com 1‐866‐984‐6355 Support@autoloop.com 1-877-850-2010 https://serviceconnect.support.cdk. com/ Contact Information 1‐855‐671‐3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Description Customer questions or concerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall www.safercar.gov Appendix History Date • Remedy Available (22-01-085H) 11/08/2022 • Remedy Not Available 10/28/2022

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Recall 237: Anti-Lock Brake System (“ABS”) – Remedy Available – Dealer Best Practice November 08, 2022 Updates to this Document Date • Remedy Available (TSB 22-01-085H) 11/08/2022 Recall Description: Certain model year 2018 Hyundai Santa Fe Sport vehicles produced for sale in the U.S. were omitted from Recall 218 (22V- 056) VIN scope. The subject vehicles are equipped with Anti-Lock Brake System (“ABS”) modules that could malfunction internally and cause an electrical short over time. An electrical short could result in significant overcurrent in the ABS module increasing the risk of an engine compartment fire while parked or driving. Affected Vehicles: Certain 2018 Santa Fe Sport (AN) vehicles not equipped with Smart Cruise Control (“SCC”) and produced from 05/01/2017 – 05/10/2018 by Kia Georgia (“KaGa”) for sale in the U.S. Market. Remedy Information: Install a replacement multi-fuse and upper cover at no cost. • Estimated Repair Time: 0.2 M/H • Recommended Technician Training Level: Certified Service Technician with 6 months or more experience repairing Hyundai vehicles using the GDS. • Training: A training video covering the service procedure outlined in the TSB will be made available in the future. HMA will send a field communication once the video is available for viewing at Hyundaidealer.com. Recommended Alternative Transportation: Alternative transportation is not necessary for this repair. This repair procedure can be performed while customers wait. Customer Talk Tracks: “During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle does have an open recall and a remedy is now available. The recall states that your vehicle’s anti-lock brake system (ABS) module could e an electrical short over time increasing the risk of an engine fire while parked or driving. Do you have time for us to address this during your visit today? Best Practice Checklist: Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No Readiness: Are parts in stock to complete this campaign? □ Yes – Provide customer with ETA □ No – Contact parts and get ETA Reception: Did you explain to the customer the expected repair time based on the repair? □ Yes □ No Did you explain to customer the warranty requirements? □ Yes □ No Did you offer the customer Alternative Transportation? □ Yes □ No Repair: Was a STUI picture taken of the newly installed multi-fuse with the last 6 digits of the VIN and date of repair per TSB 22-01-085H? □ Yes □ No Is the service technician Certified (or above) that has 6 or more months experience using the GDS? □ Yes □ No Return: Did you get the customer’s signature on all warranty lines in addition to the final RO? □ Yes □ No Parts Information: • This part number is initially on Campaign Parts Management (CPM) until further notice; dealers can keep ordering needed parts as long as they submit their corresponding campaign claims. If this restriction is lifted, HMA will communicate to the field/dealers. Warranty Information: NOTE 1: Submit Claim on Campaign Claim Entry Screen NOTE 2: If a part that is not covered by this recall is found in need of replacement while performing Recall 237 and the affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the work. NOTE 3: Op time includes taking a picture using STUI. Claim must include a STUI picture of the new multi-fuse installed with a piece of paper displaying the last 6 digits of the VIN and the date of repair. If not included, claim will be subject to debit. NOTE 4: The incident parts are subject to callback through the normal Warranty Technical Center (WTC) parts return process. Claim is subject to debit if the part is not returned. STUI Picture Requirement Ensure a STUI photo of the newly installed multi-fuse with the last 6 digits of the VIN and the date of repair is included & uploaded. Refer to TSB 22-01-085H. STUI pictures that do not have the last 6 digits of the VIN, date of repair, and newly installed multi-fuse are not acceptable. Acceptable STUI photo of the newly installed multi-fuse below: Customer FAQ: Q1: What is the issue & safety concern? A1: Certain model year 2018 Hyundai Santa Fe Sport vehicles produced for sale in the U.S. were omitted from Recall 218 (22V-056) VIN scope. The subject vehicles are equipped with Anti-Lock Brake System (“ABS”) modules that could malfunction internally and cause an electrical short over time. An electrical short could result in significant overcurrent in the ABS module increasing the risk of an engine compartment fire while parked or driving. Q2: What are the affected vehicles? A2: Certain model year 2018 Hyundai Santa Fe Sport vehicles not equipped with Smart Cruise Control (“SCC”) and produced on 05/01/2017 through 05/10/2018 by Kia Georgia (“KaGA”) for sale in the U.S. Market. Q3: What is the safety concern? A3: An electrical short could result in significant overcurrent in the ABS module increasing the risk of an engine compartment fire while parked or driving. Q4: Have there been any accidents or injuries? A4: As of the date of this filing (10/27/22), Hyundai is not aware of any crashes or injuries related to the defect condition in the U.S. Hyundai is aware of four (4) fires involving 2018 Santa Fe Sport vehicles, produced by KaGA, including two (2) fires noted in Recall 218 (22V-056) report and two (2) fires from the omitted VIN population. Q5: Stop Sale? A5: No, a “stop sale” is not being planned as the affected vehicles are no longer in production. Q6: What will be done during the recall service at the dealer? A6: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for repair. The ABS multi-fuse will be replaced with a revised one to mitigate the risk of a fire caused by an internal electrical short. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24,2022. Q7: Can owners continue driving these vehicles? Should they park them outside? A7: Owners may continue driving these vehicles; however, out of an abundance of caution, Hyundai recommends parking them outside and away from structures until the recall remedy is completed. Q8: When will owners be notified? A8: Owners will be notified beginning in late December 2022 or sooner. Contact Reference Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELPREP Line Warranty Prior Approval (PA) Center Xtime Technical Support AutoLoop Technical Support CDK Technical Support Customer Support Hyundai Customer Care Center (Recall /Campaign Questions) Hyundai Recall /Campaign Website Hyundai Customer Care Center (GeneralQuestions) Hyundai Roadside Assistance HyundaiPartsHotline@MobisUSA.com 1-800-545-4515 1‐800‐325‐6604 1‐877‐446‐2922 PA@hmausa.com Support@xtime.com 1‐866‐984‐6355 Support@autoloop.com 1-877-850-2010 https://serviceconnect.support.cdk. com/ Contact Information 1‐855‐671‐3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Description Customer questions or concerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall www.safercar.gov Appendix History Date • Remedy Not Available 10/28/2022

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