“This site contains affiliate links for which OEMDTC may be compensated” |
March 28, 2022 NHTSA CAMPAIGN NUMBER: 22V196000
Trunk Emergency Release May Fail/FMVSS 401
A person inside the trunk compartment may become trapped, increasing their risk of injury.
NHTSA Campaign Number: 22V196
Manufacturer Hyundai Motor America
Components LATCHES/LOCKS/LINKAGES
Potential Number of Units Affected 63,461
Summary
Hyundai Motor America (Hyundai
) is recalling certain 2020 Sonata and Sonata Hybrid, and 2019 Genesis
G70 vehicles. The trunk latch may become damaged, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, “Internal Trunk Release.”
Remedy
Dealers will inspect the trunk latch and replace the trunk latch base, as necessary, free of charge. Owner notification letters were mailed May 26, 2022. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai
’s number for this recall is 221/010G.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Genesis has a Recall
Description of Campaign:
On certain G70 (IK) vehicles, the trunk latch pawl can thermally contract when exposed to high ambient temperatures. An attempt to release the pawl and open the trunk lid in this condition could result in damage to the pawl, preventing opening of the trunk lid through actuation of the emergency trunk release and presenting risk of injury to an occupant locked in the trunk.
Customer Notification
Owners are expected to be notified in late May 2022 of a remedy available for their vehicles. As of 04/02/2022, NHTSA has posted this recall.
Customer FAQs
Q1: What is the issue?
A1: The trunk latch pawl in the subject vehicles can thermally contract when exposed to high ambient temperature. When engaged under this condition, an attempt to release the pawl and open the trunk lid could result in damage to the pawl.
Q2: What is the safety concern?
A2: A damaged pawl could prevent opening of the trunk lid through actuation of the emergency trunk release, which could increase the risk of injury to occupants. As such, the involved vehicles might not comply with Federal Motor Vehicle Safety Standard No. 401, “Interior Trunk Release.”
Q3: Have there been any accidents or injuries?
A3: As of the date of the filing on 03/28/22, Hyundai/Genesis
has identified 169 reports received from February 22, 2019 – February 10, 2022, alleging the recall condition in the U.S. market. Hyundai
/Genesis
is not aware of any confirmed crashes, injuries, or fires related to the recall condition.
Q4: What will be done during this recall service at the dealer?
A4: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis retailer for an inspection of the trunk latch base, and if necessary, replacement with revised parts. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Genesis
’ New Vehicle Limited Warranty.
Additionally, Genesis will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022.
MAY, 2022
22-01-046G
TRUNK LATCH BASE REPLACEMENT (RECALL 010G)
IMPORTANT
*****RETAIL VEHICLES*****
As required by federal law, dealer must not deliver new vehicle for sale or for lease to customers until all open recalls have been performed. Dealers should also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
Description: On certain G70 (IK) vehicles, the trunk latch pawl can thermally contract when exposed to high ambient temperatures. An attempt to release the pawl and open the trunk lid in this condition could result in damage to the pawl, preventing opening of the trunk lid through actuation of the emergency trunk release and presenting risk of injury to an occupant locked in the trunk. This bulletin describes the procedure to inspect and if necessary, replace the trunk latch base with improved parts.
Applicable Vehicles: Certain 2019MY G70 (IK) vehicles produced between 5/2/2018 – 5/7/2019
Parts Information:
Part Name | Part Number |
Trunk lid latch base | 81231-G9001QQH |
Refer to the QR code or link below for guided video information:
Genesis Service Learning – Recall 010G Service Procedure
Inspection Procedure
1. Open the trunk of the vehicle.
NOTICE
The inspection can be performed without removing any parts.
2. Measure the trunk latch to determine which type it is.
If the trunk latch is approximately 2-3/8″ (58 mm) wide at the base, it is a type A latch and the trunk latch base needs to be replaced. Proceed to the next section for the repair procedures.
If the trunk latch is approximately 4-1/4” (101 mm) wide at the base, it is a type B latch and does not need to be replaced.
No further action is required and the inspection is complete.
Service Procedure
1. Remove the clips (A) on the trunk lid hinge cover and slide the cover downwards.
Repeat on the hinge cover on the opposite side.
2. Remove the screw inside the trunk lid pull handle (B).
NOTICE
Only remove the screw from the trunk lid pull handle. The pull handle can remain attached to the trunk lid trim.
3. Remove the clips of the trunk lid trim and remove the trim.
4. Disconnect the trunk lid latch connector (C).
5. Remove the trunk latch assembly (D).
6. Remove the trunk latch assembly screws.
7. Replace the trunk lid latch base (E) and reuse the actuator (F).
Tightening Torque:
5.1 – 8.0 ft-lb (6.9 – 10.8 Nm)
8. Reinstall all parts in the reverse order of removal.
NOTICE
When reinstalling the latch assembly, install the bolts in the indicated order.
Tightening Torque:
5.8 – 8.7 ft-lb (7.8 – 11.8 Nm)
9. After reassembly, verify that the trunk and emergency release lever both operate properly.
10. The service procedure is now complete.
RECALL 221/010G ATTACHMENT A
CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION [AMENDED]
❖ February 2022
On February 7, 2022, HMA issued a Quality Information Report (“QIR”) to HMC noting a trending rate of claims related to an inability to open the trunk on certain model year Hyundai Sonata and Sonata HEV vehicles. NASO’s Data Review Committee (“DRC”) reviewed the market analysis on February 16, 2022 and decided to escalate the investigation to the Technical Review Committee for further analysis.
❖ March 2022
During routine discussion regarding ongoing safety-related investigations, HMC notified HMA’s NASO that the pawl material used on Sonata-equipped trunk latches was changed in April 2020 as a level-up countermeasure aimed at withstanding thermal contraction and possible breakage when attempting to disengage the pawl. HMC confirmed that similar pawls were installed in certain model year Genesis G70 vehicles equipped with non-powered trunk lids; however powered trunk lids, which use a different pawl design, were installed on all G70 vehicles produced after May 8, 2019. NASO’s TRC noted that a damaged trunk latch pawl could compromise full operation of the trunk’s emergency release lever and result in a noncompliance with FMVSS No. 401 “Interior Trunk Release” referring back to prior investigations and discussion with the agency related to Recall 208, which addressed a similar defect condition. HMC confirmed that the pawls associated with Recall 208 were produced with a different Tier 2 supplier than the pawls in this subject recall, and thus were investigated separately and corrected in production in October 2017.
Based on this information, on March 21, 2022, NASO convened its North American Safety Decision Authority and decided to file a new noncompliance recall to address the condition in all affected Hyundai/Genesis
vehicles in the U.S. and Canada.
As of the date of this filing, Hyundai has identified 169 reports received from February 22, 2019, through February 10, 2022, alleging the defect condition in the U.S. market. Hyundai
is not aware of any confirmed crashes, injuries or fires related to the recall condition.
3 Affected Products
Vehicles
16 Associated Documents
Recall Acknowledgement
Noncompliance Notice 573 Report
RCLRPT-22V196-8450.PDF 216.313KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V196-2268.pdf 261.465KB
Attachment A – Amended Chronology
RMISC-22V196-8710.pdf 101.624KB
Recall 573 Report – May 18, 2022
RCLRPT-22V196-5799.PDF 214.935KB
Remedy Instructions and TSB
RCRIT-22V196-2177.pdf 475.681KB
Remedy Instructions and TSB
RCRIT-22V196-2285.pdf 868.743KB
Owner Notification Letter(Part 577)
RCONL-22V196-8295.pdf 282.392KB
Owner Notification Letter(Part 577)
RCONL-22V196-7612.pdf 269.884KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V196-5774.pdf 317.093KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V196-9470.pdf 245.509KB
Recall Quarterly Report #1, 2022-2
RCLQRT-22V196-3778.PDF 211.156KB
Recall Quarterly Report #2, 2022-3
RCLQRT-22V196-8760.PDF 211.26KB
Recall Quarterly Report #3, 2022-4
RCLQRT-22V196-7410.PDF 211.351KB
ISSUED Renotification Notice
RCRN-22V196-2831.pdf 400.145KB
ISSUED Renotification Notice – Email Notification
RCRN-22V196-4677.pdf 198.914KB
Latest Recalls Documents
- REPLACEMENT VELOSTER REAR HATCH BUTTON WITH CAMERA - Veloster rear hatch switch helps to open the rear hatch at ease. Constructed of premium material for long lasting durability and reliability.
- FIT THE FOLLOWING VEHICLES - 81260-2V010 hatch lock is compatible with 2012-2017 Hyundai
Veloster with 1.6 Liter L4 Engine Gas. Please kindly check the fitment and part number before ordering, Thanks!
- REPLACE PART # - 81260-2V010, 812602V010 | Direct replacement for a proper fit and easy installation, quality materials used, meets or exceeds OEM standards, 100% rigorously tested.
- OEM DESIGN, DIRECT FIT - The swap is super easy for a non professional. Even though this is not a genuine Hyundai
original equipment trunk latch assembly, but it works even better and lasts longer. Save time and hundreds of dollars by replacing veloster trunk release button by yourself 🙂
- WHAT YOU’LL GET - 1 x 81260-2V010 Trunk Button for Veloster , 12-MONTH Warranty and LIFETIME Technical Support. If the truck hatch release button ever fails on your 12 13 14 15 16 17 Hyundai
Veloster, please don’t hesitate to contact us for a replacement or refund. True hassle-free shopping experience 🙂
- Direct replacement - this trunk lid release cable matches the design and function of the original cable on specified vehicles
- Durable design - built to high standards to prevent future failures
- Application specific - reverse engineered from the original design on certain vehicles to provide an exact fit
- Trustworthy quality - backed by team of engineers and inspectors in the United States
- Ensure fit - to make sure this part fits your exact vehicle, input your make, model and trim level into the garage tool
- OEM Part:81260-A5000 81260A5000
- Fitment: Compatible with For Hyundai
i30 GD (2012-2017), Elantra GT (2013-2017), and Avante GT (2013-2017) hatchback models.
- Construction: Made of durable plastic material in a sleek black color for the rear placement on the vehicle.
- Easy Installation: Straightforward replacement part for your Hyundai
or Kia hatchback trunk release switch.
- Package Contents: Includes 1 rear tailgate lock boot release switch for hassle-free replacement.
- ✅ 【Applicable Models】Hyundai
Elantra GT 2013-2017 Kia Ceed 2013-2018
- ✅ 【Replacement OEM#】81260-A5000
- ✅ 【What in the Box】You can get 1 * Trunk Tailgate Handle Release Switch
- ✅ 【Feature】Helps restore your vehicle's rear door handles to normal operation and solves problems such as trunk not opening, latching, locking or remotely unlocking the latch.
- ✅【Services】If you have any questions about it, please don’t hesitate to contact us in first time, we will assist you as soon as possible
- [Part number of Trunk Latch Lock Actuator] 81230-A5000, 81230A5000. Please confirm car make, model, year and OE number before purchase.
- [Fitment of Trunk Tailgate Door Lock Motor ] Fits for Hyundai
Elantra GT Base 1.8L 2013, for Hyundai
Elantra GT Base 2.0L 2014 2015 2016 2017. Please check detail compatible mode on fitment table or description.
- [Function of Rear Trunk Latch] Directly replace broken or damaged rear trunk tailgate lock actuator to bring rear trunk back to work smoothly, resolve problems like door unable to close/open/stay close then affect driving safety and parking privacy.
- [Features of Latch Assembly Trunk Lid Motor] 4-Pin connector for more proper install, solid plastic housing and durable metal material to provide robust latch a long last life, wear-resistant and corrosion-resistant.
- [Package] 1x Tailgate Lock Actuator Motor. Please check relevant replace video when you in doubt.
- Compatibility: Compatible with 2012-2016 Hyundai
Veloster Hatch Release Button; compatible with 2017 Hyundai
Veloster Hatch Release Button with 1.6 Liter L4 Engine Gas. Please kindly check the fitment and part number before ordering, Thanks!
- Perfect Fit: OEM design, direct fit. Very easy to install, according to the original equipment design. Even though this is not a real part, it is just an aftermarket replacement, but it performs better, lasts longer and costs less.
- Replacement Part Number: Displace# 81260-2V010, 812602V010, h 81260 2v010, h 81260-2v010, 81260-2v010 outside hdl lock assembly, handle and lock assembly 81260-2v010, 81260-2v010 hatch button for a proper fit and easy installation, 100% rigorously tested.
- Replacement Outside Hdl Lock Assembly T/Lid With Camera: 81260-2V010 electric sensor button assembly helps to open the rear hatch at ease. High quality materials for improved reliability and longer service life.You can order with confidence
- What You'll Get: 1 x 81260-2V010 Trunk Latch. If you have any questions, please feel free to contact us and we will get back to you as soon as possible. Thank you for your purchase.
- Part Numbers: 81260-B10104X; 81260-B10104X
- Compatible with: Hyundai
Genesis
G80 2015-2020
- Package List: Rear Switch Trunk Release Lid Lock Handle Button
- Function: Enables manual activation of the trunk release for convenient access to the trunk compartment
- When to Replace: Non-responsive button; damaged or broken component; inability to open trunk; frequent trunk access issues; wear and tear evident
- Vehicle Application: This Hatch Button Trunk Latch Compatible with 2012 Hyundai
Veloster Hatch Release Button; 2013 Hyundai
Veloster Hatch Release Button; 2014 Hyundai
Veloster Hatch Release Button; 2015 Hyundai
Veloster Hatch Release Button; 2016 Hyundai
Veloster Hatch Release Button; 2017 Hyundai
Veloster Hatch Release Button with 1.6 Liter L4 Engine Gas.
- Manufacturer Part Number: 81260-2V010, 812602V010, h 81260 2v010, h 81260-2v010, 81260-2v010 outside hdl lock assembly, handle and lock assembly 81260-2v010, 81260-2v010 hatch button, hyundai
velosyer 81260 2v010 | Direct replacement for a proper fit and easy installation, quality materials used, meets or exceeds OEM standards, 100% rigorously tested.
- Installation: Tailgate rear hatch handle release button switch sensor made of high quality materials, which will built to long lasting durability, performance and prevent water and corrosion. The and rear tailgate lock release button installation is super easy and direct fitment and perfect replacement, no modification, cutting, or drilling required, meets or exceeds OEM standards.
- Function: Replace HDL lock T lid tailgate rear hatch handle release button switch sensor will fix your broken or damaged trunk latch lock, the tailgate latch lock makes the trunk work smoothly
- Notice: Please properly verify the Year/Make/Model before purchasing this product, in avoid of unnecessary charges.
- Fit for: for Hyundai
Santa Fe 2013-2019, for Hyundai
Santa Fe Sport 2013-2016, for Hyundai
Santa Fe XL 2019. OE Number:812602W000/812602S000.
- Feature: Tailgate Release Switches can restore proper operation for the vehicle rear door release.
- Advantages: Made of durable ABS plastic, a good replacement for the old or broken one.
- Easy Installation: Release switch is easy to install, no need additional tool. Just Direct replacement for broken tailgate release.
- Package Includes: 1 Pcs Car Trunk Release Switch.
- High Quality: Made of ABS Release switch is lightweight, reliable, and built to last, Long service life
- Compatible with 2012-2017 Hyundai Veloster 1.6 Liter L4 Engine Gas
- Part Number: #81260-2V000, 812602V000, Replace your worn-out liftgate switch with premium-quality, Lightweight, and reliable part, Helps to open the rear hatch at ease.
- Easy To Install: With no complex tools required, Direct replacement for a proper fit, Meets or exceeds OEM standards, Simply plug.
- Please carefully check whether the replacement oe number and applicable vehicles is consistent with your hatch button trunk latch parts to avoid an unpleasant shopping experience!
SEOCONTENT-START
Web version #FIRST_NAME, A Safety Recall has been issued on your 2019 Genesis G70’sTrunk Latch Assembly.Recall 010G Remedy is AvailableThis notice applies to your vehicle, VIN: XXXXXXXXXXXXXXXXX What will Genesis do? Genesis takes our customers’ safety as our highest priority. We want tonotify you that our records indicate that this recall has not beencompleted on your vehicle. Your Genesis retailer will inspect the trunk latch and replace the trunklatch base, if necessary. This procedure will be performed at NO CHARGE . To ensure your safety and the quality of your vehicle, please schedule anappointment with a Genesis retailer as soon as possible to complete theremedy procedure. You may also arrange for a complimentary Service Courtesy vehicleusing Service Valet should you require alternate transportation duringthe service period. What is the problem? The trunk latch may become damaged and disable the emergency trunkrelease. A person inside the trunk latch compartment may becometrapped, which could increase their risk of injury. Additional Information For more information about this critical recall including affected vehiclesor frequently asked questions, you may view the official Genesiscampaign page or visit the NHTSA website . If you require further assistance, such as questions on reimbursement orupdating vehicle ownership, please visit the Genesis CustomerAssistance Center or by calling Genesis Motors America at 1-844-340-9741 . NHTSA.GOV GENESIS.COM PRIVACY You are receiving this notice because our records indicate that you own orlease the vehicle identified by the VIN on this notice. This is an outbound email only. Please do not reply to this email. This message was transmitted by Genesis Motor America, LLC. Genesis is a registered trademark of Genesis Motor Company. Genesis modelnames are registered trademarks of Genesis Motor America. All rights reserved.©2023 Genesis Motor America.
**************************************************************************************************************
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair RECALL 22-01-046G MAY, 2022 G70 (IK) TRUNK LATCH BASE REPLACEMENT (RECALL 010G) Description: On certain G70 (IK) vehicles, the trunk latch pawl can thermally contract when exposed to high ambient temperatures. An attempt to release the pawl and open the trunk lid in this condition could result in damage to the pawl, preventing opening of the trunk lid through actuation of the emergency trunk release and presenting risk of injury to an occupant locked in the trunk. This bulletin describes the procedure to inspect and if necessary, replace the trunk latch base with improved parts. Applicable Vehicles: Certain 2019MY G70 (IK) vehicles produced between 5/2/2018 – 5/7/2019 Parts Information: Trunk lid latch base 81231-G9001QQH Warranty Information: G70 (IK) 21D040R0 Trunk Lid Latch Inspection 0.2 M/H 81231-G9001QQH A32 ZZ3 21D040R1 Trunk Lid Latch Inspection and Partial Replacement 0.4 M/H NOTE 1: Submit Claim on Campaign Claim Entry Screen NOTE 2: If a part that is not covered by this recall is in need of replacement while performing this recall, and the affected part is still under warranty, please submit a separate claim using the same repair order. If the affected part is out of warranty, submit a prior approval request for goodwill consideration prior to performing the work. NOTE 3: The incident parts are subject to callback through the normal Warranty Technical Center (WTC) parts return process. Claim is subject to debit if the part is not returned. ***** RETAIL VEHICLES As required by federal law, dealer must not deliver new vehicle for sale or for lease to customers until all open recalls have been performed. Dealers should also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected veh icle is in the shop for any maintenance or repair. When a vehicle arrives at the Service Department, access Genesis Motor America’s “Vehicle Information screen (VIS)” via WEBDCS to identify open Recalls IMPORTANT TSB #: 22-01-046G Page 2 of 5 SUBJECT: Refer to the QR code or link below for guided video information: Genesis Service Learning – Recall 010G Service Procedure Inspection Procedure 1. Open the trunk of the vehicle. 2. Measure the trunk latch to determine which type it is. If the trunk latch is approximately 2-3/8″ (58 mm) wide at the base, it is a type A latch and the trunk latch base needs to be replaced. Proceed to the next section for the repair procedures. If the trunk latch is approximately 4-1/4” (101 mm) wide at the base, it is a type B latch and does not need to be replaced. No further action is required and the inspection is complete. 2-3/8″ 4-1/4” TYPE A – NOT GOOD TYPE B – GOOD The inspection can be The inspection can be performed without removing performed without removing any parts.any parts. NOTICE NOTICE TSB #: 22-01-016G Page 3 of 5 SUBJECT: Service Procedure 1. Remove the clips (A) on the trunk lid hinge cover and slide the cover downwards. Repeat on the hinge cover on the opposite side. 2. Remove the screw inside the trunk lid pull handle (B). A A A A B B Only remove the screw from the Only remove the screw from the trunk lid pull handle. The pull trunk lid pull handle. The pull handle can handle can remain attached to remain attached to the trunk lid trim.the trunk lid trim. NOTICE NOTICE TSB #: 22-01-046G Page 4 of 5 SUBJECT: 3. Remove the clips of the trunk lid trim and remove the trim. 4. Disconnect the trunk lid latch connector (C). 5. Remove the trunk latch assembly (D). 6. Remove the trunk latch assembly screws. C C D D TSB #: 22-01-016G Page 5 of 5 SUBJECT: 7. Replace the trunk lid latch base (E) and reuse the actuator (F). Tightening Torque: 5.1 – 8.0 ft-lb (6.9 – 10.8 Nm) 8. Reinstall all parts in the reverse order of removal. Tightening Torque: 5.8 – 8.7 ft-lb (7.8 – 11.8 Nm) 9. After reassembly, verify that the trunk and emergency release lever both operate properly. 10. The service procedure is now complete. E E F F 1 1 2 2 When When reinstalling the latch reinstalling the latch assembly, install the bolts in the assembly, install the bolts in the indicated order.indicated order. NOTICE NOTICE
**************************************************************************************************************
NHTSA Recall Number: 22V-196 Genesis Motor America Recall Number: 010G This notice applies to your Genesis vehicle, VIN: XXXXXXXXXXXXXXXXX Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Genesis has decided that certain 2019 model year G70 vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 401, Internal trunk release. Your vehicle, with the VIN shown above is among the impacted vehicles. Genesis is initiating a safety recall to repair a condition involving the trunk latch assembly in the U.S. and Canada. You have received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The trunk latch may become damaged and disable the emergency trunk release. A person inside the trunk compartment may become trapped, which could increase their risk of injury. What will Genesis do? Your Genesis retailer will inspect the trunk latch and replace the trunk latch base, if necessary. This procedure will be performed at NO CHARGE to you. What should you do? Please contact your nearest Genesis dealer to schedule the recall repair as soon as possible. We recommend scheduling a service appointment to minimize inconvenience. You may arrange in advance for a Service Courtesy vehicle using Service Valet should you require alternate transportation during the service period. The actual time required to perform the repair is less than one hour, however your vehicle may be needed longer. If you have other questions If you have any questions or require further assistance, you may contact the Genesis Customer Care Center at 1-844-340-9741. If you are not satisfied that we have remedied this situation without charge, and within a reasonable amount of time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, D.C. 20590, or call their toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov. If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. We urge your prompt attention to this important safety matter and sincerely regret any inconvenience this condition may have caused you. Genesis Motor America, LLC This is an Important Safety Recall. Please contact your nearest Genesis retailer to schedule the repair as soon as possible This repair will be performed at NO CHARGE to you Genesis Customer Care can help with any questions or concerns: 1-844-340-9741 or www.genesis.com/us/recall Genesis Motor America, LLC P.O. Box 20850 Fountain Vall ey, CA 92728 I MPORT recALL 2019 Genesis G70 Trunk Latch Assembly
**************************************************************************************************************
Recall 010G: Trunk Latch Base – Remedy Available – Retailer Best Practice May 26, 2022 Updates to this Document Date • TSB 22-01-046G – Remedy Available 05/26/2022 As required by federal law, dealer must not deliver new vehicle for sale or for lease to customers until all open recalls have been performed. Dealers should also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. Description of Campaign: On certain G70 (IK) vehicles, the trunk latch pawl can thermally contract when exposed to high ambient temperatures. An attempt to release the pawl and open the trunk lid in this condition could result in damage to the pawl, preventing opening of the trunk lid through actuation of the emergency trunk release and presenting risk of injury to an occupant locked in the trunk. Affected Vehicles: • Certain 2019MY G70 (IK) vehicles produced between 05/02/2018 – 05/07/2019 ⮚ To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. ⮚ For this recall, please note that there are no vehicles currently in dealer stock. Remedy Information: Inspect the trunk latch base and if necessary, replace the trunk latch base with revised parts. • Estimated Repair Time: 0.2 M/H for inspection; 0.4 for inspection/replacement • Recommended Technician Training Level: Certified o With 6 months or more experience servicing Genesis vehicles Recommended Alternative Transportation: Retailer should offer service valet to all customers. It is critical to offer, especially for customers that are concerned with the safe operations of their vehicles prior to remedy being on their vehicles. Best Practice Checklist Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No Readiness: Are parts in stock to complete this campaign? □ Yes – Provide customer with ETA □ No – Contact parts and get ETA Reception: Did you explain to the customer the expected repair time based on the repair? □ Yes □ No Reception: Did you offer the customer Alternative Transportation? □ Yes □ No Repair: Did you provide the customer with an eMPI? □ Yes □ No Repair: Does the Technician meet the recommended training requirements to complete this recall/campaign? □ Yes □ No Return: Did you get the customer’s signature on all warranty lines in addition to the final RO? □ Yes □ No Warranty • NOTE 1: Submit claim on Campaign Claim Entry Screen. • NOTE 2: If a part that is not covered by this recall is in need of replacement while performing this recall, and the affected part is still under warranty, please submit a separate claim using the same repair order. If the part is out of warranty, submit a prior approval request for goodwill consideration prior to performing the work. • NOTE 3: The incident parts are subject to callback through the normal Warranty Technical Center (WTC) parts return process. Claim is subject to debit if the part is not returned. Parts ⮚ This Part number is on Campaign Parts Management (CPM); dealers can keep ordering needed parts as long as they submit their corresponding camapign claims. Customer Notification Owners are expected to be notified in late May 2022 of a remedy available for their vehicles. As of 04/02/2022, NHTSA has posted this recall. Customer FAQs Q1: What is the issue? A1: The trunk latch pawl in the subject vehicles can thermally contract when exposed to high ambient temperature. When engaged under this condition, an attempt to release the pawl and open the trunk lid could result in damage to the pawl. Q2: What is the safety concern? A2: A damaged pawl could prevent opening of the trunk lid through actuation of the emergency trunk release, which could increase the risk of injury to occupants. As such, the involved vehicles might not comply with Federal Motor Vehicle Safety Standard No. 401, “Interior Trunk Release.” Q3: Have there been any accidents or injuries? A3: As of the date of the filing on 03/28/22, Hyundai/Genesis has identified 169 reports received from February 22, 2019 – February 10, 2022, alleging the recall condition in the U.S. market. Hyundai/Genesis is not aware of any confirmed crashes, injuries, or fires related to the recall condition. Q4: What will be done during this recall service at the dealer? A4: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis retailer for an inspection of the trunk latch base, and if necessary, replacement with revised parts. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Genesis’ New Vehicle Limited Warranty. Additionally, Genesis will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. Contact Reference Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Genesis customers. Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELP Line Warranty Prior Approval (PA) Center Service Lane Technology (SLT) Xtime / AutoLoop / CDK Customer Support Genesis Customer Care Genesis Recall /Campaign Website Genesis Roadside Assistance Name 1-844-436-6455 www.GenesisDealerUSA.com Parts > Mobis Parts Portal 1‐800‐325‐6604 1‐877‐446‐2922 warranty@gma.com 1‐844-371-3808 pa@gma.com Support@xtime.com / 1-866-984- 6355 support@autoloop.com / 1-877-850- 2010 Contact Information 1‐844‐340‐9741 customercare@genesismotorsu sa.com www.genesis.com/us/recall 1-844-340-9742 Key Reference Information Parts ordering hotline for retailers Vehicle Technical Support for Genesis Warranty Claim questions for Genesis Retailers Warranty Prior Approval (PA) Center for Genesis Retailers Assistance with SLT Appointment: • Appointment / Shop Capacity Management / CampaignIntegration / Operation Codes Description For Genesis Customer Care, Connected Services and Roadside Assistance Updated information for customers related to recall and service campaigns Genesis Roadside Assistance Source Campaign Central Service Valet Appointment Scheduling Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Courtesy Vehicle (CVP) Program Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.GenesisdealerUSA.com > Resources > Document Library > Services > Service Valet > Xtime Service Valet Settings Guide 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK As applicable; www.GenesisdealerUSA.com > Resources > Documents Library > Parts > Campaign Parts Management www.GenesisdealerUSA.com > Service tab > CVP Fleet Management Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall /Campaign Website NHTSA Website www.GenesisdealerUSA.com > Service tab > Tech Info A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.genesis.com/us/recall www.safercar.gov Appendix Updates to this Document Date • Remedy Not Available 04/01/2022
**************************************************************************************************************
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-196 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : MAR 28, 2022 NHTSA Recall No. : 22V-196 Manufacturer Recall No. : 221/010G Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 63,461 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2020-2020 Hyundai Sonata Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Based on manufacturing records, the affected vehicles include 49,336 2020 model year Hyundai Sonata vehicles produced within the specified production date range by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market. Production Dates : OCT 22, 2019 – APR 30, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2020-2020 Hyundai Sonata Hybrid Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : Based on manufacturing records, the affected vehicles include 703 2020 model year Hyundai Sonata HEV vehicles produced within the specified production date range by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : JAN 29, 2020 – APR 10, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-196 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2019-2019 Genesis G70 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Based on manufacturing records, the affected vehicles include 13,422 2019 model year Genesis G70 vehicles equipped with non-powered trunk lids and produced within the specified production date range by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : MAY 02, 2018 – MAY 07, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The trunk latch pawl in the subject vehicles can thermally contract when exposed to high ambient temperature. While engaged under this condition, an attempt to release the pawl and open the trunk lid could result in damage to the pawl. FMVSS 1 : 401 – Internal trunk release FMVSS 2 : NR Description of the Safety Risk : A damaged pawl could prevent opening of the trunk lid through actuation of the emergency trunk release, which could increase the risk of injury to occupants. As such, the involved vehicles might not comply with Federal Motor Vehicle Safety Standard No. 401, “Interior Trunk Release.” Description of the Cause : The pawl material is insufficient at withstanding environmental conditions involving high ambient temperature. Identification of Any Warning that can Occur : The trunk lid may require increased effort to open from the latched position. Involved Components : Component Name 1 : LATCH ASSY-TRUNK LID Component Description : Trunk latch assembly (Sonata) Component Part Number : 81230L0000 Component Name 2 : LATCH ASSY-TRUNK LID Component Description : Trunk latch assembly (Sonata HEV, G70) Component Part Number : 81230G9001 Part 573 Safety Recall Report 22V-196 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Pyeong Hwa Automotive Address : 392 Seongseo4chacheomdan-ro Dalseo-gu Daegu Foreign States Country : Korea, Republic of Chronology : February 2022 On February 7, 2022, HMA issued a Quality Information Report (“QIR”) to HMC noting a trending rate of claims related to an inability to open the trunk on certain model year Hyundai Sonata and Sonata HEV vehicles. NASO’s Data Review Committee (“DRC”) reviewed the market analysis on February 16, 2022 and decided to escalate the investigation to the Technical Review Committee for further analysis. March 2022 During routine discussion regarding ongoing safety-related investigations, HMC notified HMA’s NASO that the pawl material used on Sonata-equipped trunk latches was changed in April 2020 as a level-up countermeasure aimed at withstanding thermal contraction and possible breakage when attempting to disengage the pawl. Additionally, HMC confirmed that similar pawls were installed in certain model year Genesis G70 vehicles equipped with non-powered trunk lids; however powered trunk lids, which use a different pawl design, were installed on all G70 vehicles produced after May 8, 2019. NASO’s TRC noted that a damaged trunk latch pawl could compromise full operation of the trunk’s emergency release lever and result in a noncompliance with FMVSS No. 401 “Interior Trunk Release” referring back to prior investigations and discussion with the agency. Based on this information, NASO convened its North American Safety Decision Authority on March 21, 2022 and decided to file a new noncompliance recall to address the condition in all affected Hyundai/Genesis vehicles in the U.S. and Canada. As of the date of this filing, Hyundai has identified 169 reports received from February 22, 2019 through February 10, 2022 alleging the defect condition in the U.S. market. Hyundai is not aware of any confirmed crashes, injuries or fires related to the recall condition. Part 573 Safety Recall Report 22V-196 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for inspection of the trunk latch and replacement of the trunk latch base, if necessary. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The remedy trunk latch base pawl contains improved material increasing its resistance to thermal contraction. Identify How/When Recall Condition was Corrected in Production : A new urethane-blend pawl was implemented as a running production change on April 10, 2020 for Sonata/Sonata HEV vehicles. An all-metal pawl was implemented on May 8, 2019 for G70 vehicles. Recall Schedule : Description of Recall Schedule : Dealers and owners will be notified in accordance with the dates listed. Planned Dealer Notification Date : MAY 20, 2022 – MAY 20, 2022 Planned Owner Notification Date : MAY 20, 2022 – MAY 20, 2022 * NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-196 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : MAY 18, 2022 NHTSA Recall No. : 22V-196 Manufacturer Recall No. : 221/010G Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 63,461 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2020-2020 Hyundai Sonata Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Based on manufacturing records, the affected vehicles include 49,336 2020 model year Hyundai Sonata vehicles produced within the specified production date range by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market. Production Dates : OCT 22, 2019 – APR 30, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2020-2020 Hyundai Sonata Hybrid Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : Based on manufacturing records, the affected vehicles include 703 2020 model year Hyundai Sonata HEV vehicles produced within the specified production date range by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : JAN 29, 2020 – APR 10, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-196 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2019-2019 Genesis G70 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Based on manufacturing records, the affected vehicles include 13,422 2019 model year Genesis G70 vehicles equipped with non-powered trunk lids and produced within the specified production date range by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : MAY 02, 2018 – MAY 07, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The trunk latch pawl in the subject vehicles can thermally contract when exposed to high ambient temperature. While engaged under this condition, an attempt to release the pawl and open the trunk lid could result in damage to the pawl. FMVSS 1 : 401 – Internal trunk release FMVSS 2 : NR Description of the Safety Risk : A damaged pawl could prevent opening of the trunk lid through actuation of the emergency trunk release, which could increase the risk of injury to occupants. As such, the involved vehicles might not comply with Federal Motor Vehicle Safety Standard No. 401, “Interior Trunk Release.” Description of the Cause : The pawl material is insufficient at withstanding environmental conditions involving high ambient temperature. Identification of Any Warning that can Occur : The trunk lid may require increased effort to open from the latched position. Involved Components : Component Name 1 : LATCH ASSY-TRUNK LID Component Description : Trunk latch assembly (Sonata) Component Part Number : 81230L0000 Component Name 2 : LATCH ASSY-TRUNK LID Component Description : Trunk latch assembly (Sonata HEV, G70) Component Part Number : 81230G9001 Part 573 Safety Recall Report 22V-196 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Pyeong Hwa Automotive Address : 392 Seongseo4chacheomdan-ro Dalseo-gu Daegu Foreign States Country : Korea, Republic of Chronology : Please see Attachment A for the amended chronology of events leading to defect decision. Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for inspection of the trunk latch and replacement of the trunk latch base, if necessary. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The remedy trunk latch base pawl contains improved material increasing its resistance to thermal contraction. Identify How/When Recall Condition was Corrected in Production : A new urethane-blend pawl was implemented as a running production change on April 10, 2020 for Sonata/Sonata HEV vehicles. An all-metal pawl was implemented on May 8, 2019 for G70 vehicles. Recall Schedule : Description of Recall Schedule : Dealers and owners will be notified in accordance with the dates listed. Planned Dealer Notification Date : MAY 20, 2022 – MAY 20, 2022 Planned Owner Notification Date : MAY 20, 2022 – MAY 20, 2022 * NR – Not Reported
**************************************************************************************************************
SEOCONTENT-END
Last update on 2025-04-18 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.