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March 28, 2022 NHTSA CAMPAIGN NUMBER: 22V196000
Trunk Emergency Release May Fail/FMVSS 401
A person inside the trunk compartment may become trapped, increasing their risk of injury.
NHTSA Campaign Number: 22V196
Manufacturer Hyundai Motor America
Components LATCHES/LOCKS/LINKAGES
Potential Number of Units Affected 63,461
Summary
Hyundai Motor America (Hyundai) is recalling certain 2020 Sonata and Sonata Hybrid, and 2019 Genesis G70 vehicles. The trunk latch may become damaged, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, “Internal Trunk Release.”
Remedy
Dealers will inspect the trunk latch and replace the trunk latch base, as necessary, free of charge. Owner notification letters were mailed May 26, 2022. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 221/010G.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Genesis has a Recall
Description of Campaign:
On certain G70 (IK) vehicles, the trunk latch pawl can thermally contract when exposed to high ambient temperatures. An attempt to release the pawl and open the trunk lid in this condition could result in damage to the pawl, preventing opening of the trunk lid through actuation of the emergency trunk release and presenting risk of injury to an occupant locked in the trunk.
Customer Notification
Owners are expected to be notified in late May 2022 of a remedy available for their vehicles. As of 04/02/2022, NHTSA has posted this recall.
Customer FAQs
Q1: What is the issue?
A1: The trunk latch pawl in the subject vehicles can thermally contract when exposed to high ambient temperature. When engaged under this condition, an attempt to release the pawl and open the trunk lid could result in damage to the pawl.
Q2: What is the safety concern?
A2: A damaged pawl could prevent opening of the trunk lid through actuation of the emergency trunk release, which could increase the risk of injury to occupants. As such, the involved vehicles might not comply with Federal Motor Vehicle Safety Standard No. 401, “Interior Trunk Release.”
Q3: Have there been any accidents or injuries?
A3: As of the date of the filing on 03/28/22, Hyundai/Genesis has identified 169 reports received from February 22, 2019 – February 10, 2022, alleging the recall condition in the U.S. market. Hyundai/Genesis is not aware of any confirmed crashes, injuries, or fires related to the recall condition.
Q4: What will be done during this recall service at the dealer?
A4: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis retailer for an inspection of the trunk latch base, and if necessary, replacement with revised parts. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Genesis’ New Vehicle Limited Warranty.
Additionally, Genesis will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022.
MAY, 2022
22-01-046G
TRUNK LATCH BASE REPLACEMENT (RECALL 010G)
IMPORTANT
*****RETAIL VEHICLES*****
As required by federal law, dealer must not deliver new vehicle for sale or for lease to customers until all open recalls have been performed. Dealers should also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
Description: On certain G70 (IK) vehicles, the trunk latch pawl can thermally contract when exposed to high ambient temperatures. An attempt to release the pawl and open the trunk lid in this condition could result in damage to the pawl, preventing opening of the trunk lid through actuation of the emergency trunk release and presenting risk of injury to an occupant locked in the trunk. This bulletin describes the procedure to inspect and if necessary, replace the trunk latch base with improved parts.
Applicable Vehicles: Certain 2019MY G70 (IK) vehicles produced between 5/2/2018 – 5/7/2019
Parts Information:
Part Name | Part Number |
Trunk lid latch base | 81231-G9001QQH |
Refer to the QR code or link below for guided video information:
Genesis Service Learning – Recall 010G Service Procedure
Inspection Procedure
1. Open the trunk of the vehicle.
NOTICE
The inspection can be performed without removing any parts.
2. Measure the trunk latch to determine which type it is.
If the trunk latch is approximately 2-3/8″ (58 mm) wide at the base, it is a type A latch and the trunk latch base needs to be replaced. Proceed to the next section for the repair procedures.
If the trunk latch is approximately 4-1/4” (101 mm) wide at the base, it is a type B latch and does not need to be replaced.
No further action is required and the inspection is complete.
Service Procedure
1. Remove the clips (A) on the trunk lid hinge cover and slide the cover downwards.
Repeat on the hinge cover on the opposite side.
2. Remove the screw inside the trunk lid pull handle (B).
NOTICE
Only remove the screw from the trunk lid pull handle. The pull handle can remain attached to the trunk lid trim.
3. Remove the clips of the trunk lid trim and remove the trim.
4. Disconnect the trunk lid latch connector (C).
5. Remove the trunk latch assembly (D).
6. Remove the trunk latch assembly screws.
7. Replace the trunk lid latch base (E) and reuse the actuator (F).
Tightening Torque:
5.1 – 8.0 ft-lb (6.9 – 10.8 Nm)
8. Reinstall all parts in the reverse order of removal.
NOTICE
When reinstalling the latch assembly, install the bolts in the indicated order.
Tightening Torque:
5.8 – 8.7 ft-lb (7.8 – 11.8 Nm)
9. After reassembly, verify that the trunk and emergency release lever both operate properly.
10. The service procedure is now complete.
RECALL 221/010G ATTACHMENT A
CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION [AMENDED]
❖ February 2022
On February 7, 2022, HMA issued a Quality Information Report (“QIR”) to HMC noting a trending rate of claims related to an inability to open the trunk on certain model year Hyundai Sonata and Sonata HEV vehicles. NASO’s Data Review Committee (“DRC”) reviewed the market analysis on February 16, 2022 and decided to escalate the investigation to the Technical Review Committee for further analysis.
❖ March 2022
During routine discussion regarding ongoing safety-related investigations, HMC notified HMA’s NASO that the pawl material used on Sonata-equipped trunk latches was changed in April 2020 as a level-up countermeasure aimed at withstanding thermal contraction and possible breakage when attempting to disengage the pawl. HMC confirmed that similar pawls were installed in certain model year Genesis G70 vehicles equipped with non-powered trunk lids; however powered trunk lids, which use a different pawl design, were installed on all G70 vehicles produced after May 8, 2019. NASO’s TRC noted that a damaged trunk latch pawl could compromise full operation of the trunk’s emergency release lever and result in a noncompliance with FMVSS No. 401 “Interior Trunk Release” referring back to prior investigations and discussion with the agency related to Recall 208, which addressed a similar defect condition. HMC confirmed that the pawls associated with Recall 208 were produced with a different Tier 2 supplier than the pawls in this subject recall, and thus were investigated separately and corrected in production in October 2017.
Based on this information, on March 21, 2022, NASO convened its North American Safety Decision Authority and decided to file a new noncompliance recall to address the condition in all affected Hyundai/Genesis vehicles in the U.S. and Canada.
As of the date of this filing, Hyundai has identified 169 reports received from February 22, 2019, through February 10, 2022, alleging the defect condition in the U.S. market. Hyundai is not aware of any confirmed crashes, injuries or fires related to the recall condition.
3 Affected Products
Vehicles
MAKE | MODEL | YEAR |
GENESIS | G70 | 2019 |
HYUNDAI | SONATA | 2020 |
HYUNDAI | SONATA HYBRID | 2020 |
16 Associated Documents
Recall Acknowledgement
Noncompliance Notice 573 Report
RCLRPT-22V196-8450.PDF 216.313KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V196-2268.pdf 261.465KB
Attachment A – Amended Chronology
RMISC-22V196-8710.pdf 101.624KB
Recall 573 Report – May 18, 2022
RCLRPT-22V196-5799.PDF 214.935KB
Remedy Instructions and TSB
RCRIT-22V196-2177.pdf 475.681KB
Remedy Instructions and TSB
RCRIT-22V196-2285.pdf 868.743KB
Owner Notification Letter(Part 577)
RCONL-22V196-8295.pdf 282.392KB
Owner Notification Letter(Part 577)
RCONL-22V196-7612.pdf 269.884KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V196-5774.pdf 317.093KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V196-9470.pdf 245.509KB
Recall Quarterly Report #1, 2022-2
RCLQRT-22V196-3778.PDF 211.156KB
Recall Quarterly Report #2, 2022-3
RCLQRT-22V196-8760.PDF 211.26KB
Recall Quarterly Report #3, 2022-4
RCLQRT-22V196-7410.PDF 211.351KB
ISSUED Renotification Notice
RCRN-22V196-2831.pdf 400.145KB
ISSUED Renotification Notice – Email Notification
RCRN-22V196-4677.pdf 198.914KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V196&docType=RCL
- REPLACEMENT VELOSTER HATCH RELEASE BUTTON WITH CAMERA - 81260-2V010 outside hdl & lock assembly helps to open the rear hatch at ease. Constructed of premium material for long lasting durability and reliability.
- FITS THE FOLLOWING VEHICLES - For 2012 2013 2014 2015 2016 2017 Hyundai Veloster with 1.6 Liter L4 Engine Gas. REPLACE PART # - 81260-2V010, 812602V010. Please kindly check the fitment and part number before ordering, Thanks!
- WHAT YOU’LL GET - 1 x 81260-2V010 Hatch Button Trunk Latch with Camera, 12-MONTH Warranty and LIFETIME Technical Support. If the trunk button replacement ever fails on your Veloster including years 12 13 14 15 16 17 wih 1.6 Liter Engine, please don’t hesitate to contact us for a replacement. True hassle-free shopping experience 🙂
- OE Number: 81260-A5000, 81260A5000. Please check you part number before placing an order, to ensure a proper fit.
- Fitment: Tailgate release switch for Hyundai Elantra GT Base 1.8L L4 - Gas 2013, for Hyundai Elantra GT Base 2.0L L4 - Gas 2014-2017
- Material: Tailgate door handle is made from durable plastic materials, reliable performance, not easy to deform, and long service life.
- Function: Rear liftgate handle switch will help your vehicle rear door handle restore normal operation, solve the trunk cannot open, latch, lock or remotely unlock latch and other issues.
- Easy installation: Secure fit connector is plug and play, directly replace your defective or broken rear door handle.
- Fitment: for Hyundai Sonata 2015 2016 2017.Please make sure your car model before purchasing.
- Replace Part Number:81260C1010,81260-C1010,81260 C1010, 812 60C 10 10, 81 26 0C 10 10, 812 60 C10 10.Please double check the part number of your own one.
- Function:The trunk cover outer lock handle helps to easily open the rear door, and the trunk lock keeps the trunk or tailgate locked for protection.
- Note:The screw holes are only suitable for 2mm self-tapping screws. If the size of the car screw parts is too large, please replace them with suitable size screws for installation.
- Easy to install:Directly replace the damaged outside trunk lid lock handle with just a few tools and a few minutes of your time.
- Compatibility: Compatible with 2012 2013 2014 2015 2016 2017 Hyundai Veloster with 1.6 Liter L4 Engine Gas. Please kindly check the fitment and part number before ordering, Thanks!
- Perfect Fit: OEM design, direct fit. Very easy to install, according to the original equipment design. Even though this is not a real part, it is just an aftermarket replacement, but it performs better, lasts longer and costs less,save time and hundreds of dollars by replacing back hatch button by yourself
- Replacement Part Number: Displace# 81260-2V000, 812602V000 | Direct replacement for a proper fit and easy installation, quality materials used, 100% rigorously tested.
- Replacement hatch release button without camera replacement hatch release button without camera, high quality materials for improved reliability and longer service life. You can order with confidence
- What You'll Get: 1 x 81260-2V000 Trunk Release Button. If you have any questions, please feel free to contact us and we will get back to you as soon as possible. Thank you for your purchase.
- [Part Number] 81260-A5000
- [Fitment] for Hyundai Elantra GT 2013 Base 1.8L L4-Gas, for Hyundai Elantra GT 2014-2017 Base 2.0L L4-Gas
- [Function] Control the closing and opening of the tailgate.
- [Package] 1 pcs Trunk Tailgate Handle Release Switch
- [Note] Please confirm the OE Number and fitment table before placing order.
- Replacement Rear Trunk Latch Lock Actuator - The power trunk lid door actuator integrated with latch enables you to remotely lock or unlock your Sonata's trunk. If the trunk on your vehicle will not latch, lock or unlock remotely a bad latch actuator is likely the problem.
- Compatible Replacement for Hyundai Sonata Vehicles - 2009, 2010, 2011, 2012, 2013, 2014, 2015 Sonata |. This is an integrated trunk lock actuator that fits Sonata from years 2009-2015 with . The integrated power trunk latch can be easily located at the trunk lid of your vehicle and can be accessed by removing the trunk lid panel.
- Replaces Part# 81230-3Q000, 812303Q000. This replacement trunk lid latch actuator from AA Ignition returns the proper operation of your Sonata's power trunk lock equipped with a redesigned high quality motor that will last for years of operation.
- OEM Fit, Quality, Finish - The rear trunk lid latch actuator is manufactured to the same specifications as the factory actuators if not better. The trunk latch actuator features a robust plastic housing to ensure it lasts longer than the factory part. While this is not a genuine OEM part, it is a direct replacement.
- Lifetime Warranty - This trunk latch power actuator comes complete with a lifetime warranty. Save hundreds of dollars off of dealer prices and restore the proper function of your trunk. If the latch every fails on your Sonata simply contact us for a replacement.
- 【COMPATIBLE】This Rear Hatch Button Assembly Without Camera fits 2012 2013 2014 2015 2016 2017 Hyundai Veloster, Make sure this fits by entering your model number
- 【OEM PART NUMBERS】81260-2V000, 812602V000, Please check your old part against the picture and also check its OEM Part Number before placing order to make sure this parts will fits on your vehicle
- 【FUNCTION】 The door lock actuator is a key part to lock or unlock your vehicle remotely. Once it is down, then you will have problem with opening and closing doors. It should be checked regularly
- 【FEATURES】①Easy installation, Direct replacement②Constructed from high quality material.③No vehicle modifications required for installation④Installs the same as factory unit, Same dimensions as OE part⑤Manufactured with precision to meet OE standards⑥Symptoms of a Bad or Failing Trunk Lock Actuator
- 【SERVICE】This Hatch Button Assembly is manufactured to the highest production standards which is made of ABS plastic .If the actuator fails, cracks, stops working or any other problems,simply contact us for giving you a satisfactory solution.And we offer 12 Months Warranty, true worry-free shopping experience,pls buy with confidence!
- Compatible to OEM#: 81230-2V000, 812302V000
- Match the OEM part number if you know your original one. Or send us the car information to confirm compatibility, we'll respond within 24 hrs.
- Warranty: We offer 1-year warranty on all our products! Warranty is for REPLACEMENT of the parts only. Warranty does not cover shipping, labor, towing, rentals, storage, legal fees, lost wages or any other incidental fees.
- Communication: Please send us message for any questions. If you are not satisfied with our product or service, please contact us before you write any review. We will be more than happy to assist you.
- [Vehicle Fitment]: This trunk latch fits for 2011 Hyundai Elantra, 2012 Hyundai Elantra, 2013 Hyundai Elantra, 2014 Hyundai Elantra, 2015 Hyundai Elantra, 2016 Hyundai Elantra
- [Reference Number]: Replaces 81230-3X010, 812303X010, 81230-3X030, 812303X030. Replacement for Hyundai Elantra 2011 2012 2013 2014 2015 2016, L4 1.8L, L4 2.0L, Sedan
- [Easy to Install]: Reliable replacement with plug and play design; Manufactured according to OE specifications; Enable proper door locking function
- [Function]: The A-Premium trunk lock actuator is made of sturdy plastic and high-density metal, which improves the durability and reliability of the product. The first-class design and technologies applied to the actuator make it meet or even exceed OE specifications and prevent deformation. Replace the rear trunk latch to restore the normal tailgate lock functions by solving locking and unlocking problems and control your liftgate sensitively
- [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted rear tailgate trunk latch lock actuator. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind.
Last update on 2024-04-23 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
Web version #FIRST_NAME, A Safety Recall has been issued on your 2019 Genesis G70’sTrunk Latch Assembly.Recall 010G Remedy is AvailableThis notice applies to your vehicle, VIN: XXXXXXXXXXXXXXXXX What will Genesis do? Genesis takes our customers’ safety as our highest priority. We want tonotify you that our records indicate that this recall has not beencompleted on your vehicle. Your Genesis retailer will inspect the trunk latch and replace the trunklatch base, if necessary. This procedure will be performed at NO CHARGE . To ensure your safety and the quality of your vehicle, please schedule anappointment with a Genesis retailer as soon as possible to complete theremedy procedure. You may also arrange for a complimentary Service Courtesy vehicleusing Service Valet should you require alternate transportation duringthe service period. What is the problem? The trunk latch may become damaged and disable the emergency trunkrelease. A person inside the trunk latch compartment may becometrapped, which could increase their risk of injury. Additional Information For more information about this critical recall including affected vehiclesor frequently asked questions, you may view the official Genesiscampaign page or visit the NHTSA website . If you require further assistance, such as questions on reimbursement orupdating vehicle ownership, please visit the Genesis CustomerAssistance Center or by calling Genesis Motors America at 1-844-340-9741 . NHTSA.GOV GENESIS.COM PRIVACY You are receiving this notice because our records indicate that you own orlease the vehicle identified by the VIN on this notice. This is an outbound email only. Please do not reply to this email. This message was transmitted by Genesis Motor America, LLC. Genesis is a registered trademark of Genesis Motor Company. Genesis modelnames are registered trademarks of Genesis Motor America. All rights reserved.©2023 Genesis Motor America.
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Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair RECALL 22-01-046G MAY, 2022 G70 (IK) TRUNK LATCH BASE REPLACEMENT (RECALL 010G) Description: On certain G70 (IK) vehicles, the trunk latch pawl can thermally contract when exposed to high ambient temperatures. An attempt to release the pawl and open the trunk lid in this condition could result in damage to the pawl, preventing opening of the trunk lid through actuation of the emergency trunk release and presenting risk of injury to an occupant locked in the trunk. This bulletin describes the procedure to inspect and if necessary, replace the trunk latch base with improved parts. Applicable Vehicles: Certain 2019MY G70 (IK) vehicles produced between 5/2/2018 – 5/7/2019 Parts Information: Trunk lid latch base 81231-G9001QQH Warranty Information: G70 (IK) 21D040R0 Trunk Lid Latch Inspection 0.2 M/H 81231-G9001QQH A32 ZZ3 21D040R1 Trunk Lid Latch Inspection and Partial Replacement 0.4 M/H NOTE 1: Submit Claim on Campaign Claim Entry Screen NOTE 2: If a part that is not covered by this recall is in need of replacement while performing this recall, and the affected part is still under warranty, please submit a separate claim using the same repair order. If the affected part is out of warranty, submit a prior approval request for goodwill consideration prior to performing the work. NOTE 3: The incident parts are subject to callback through the normal Warranty Technical Center (WTC) parts return process. Claim is subject to debit if the part is not returned. ***** RETAIL VEHICLES As required by federal law, dealer must not deliver new vehicle for sale or for lease to customers until all open recalls have been performed. Dealers should also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected veh icle is in the shop for any maintenance or repair. When a vehicle arrives at the Service Department, access Genesis Motor America’s “Vehicle Information screen (VIS)” via WEBDCS to identify open Recalls IMPORTANT TSB #: 22-01-046G Page 2 of 5 SUBJECT: Refer to the QR code or link below for guided video information: Genesis Service Learning – Recall 010G Service Procedure Inspection Procedure 1. Open the trunk of the vehicle. 2. Measure the trunk latch to determine which type it is. If the trunk latch is approximately 2-3/8″ (58 mm) wide at the base, it is a type A latch and the trunk latch base needs to be replaced. Proceed to the next section for the repair procedures. If the trunk latch is approximately 4-1/4” (101 mm) wide at the base, it is a type B latch and does not need to be replaced. No further action is required and the inspection is complete. 2-3/8″ 4-1/4” TYPE A – NOT GOOD TYPE B – GOOD The inspection can be The inspection can be performed without removing performed without removing any parts.any parts. NOTICE NOTICE TSB #: 22-01-016G Page 3 of 5 SUBJECT: Service Procedure 1. Remove the clips (A) on the trunk lid hinge cover and slide the cover downwards. Repeat on the hinge cover on the opposite side. 2. Remove the screw inside the trunk lid pull handle (B). A A A A B B Only remove the screw from the Only remove the screw from the trunk lid pull handle. The pull trunk lid pull handle. The pull handle can handle can remain attached to remain attached to the trunk lid trim.the trunk lid trim. NOTICE NOTICE TSB #: 22-01-046G Page 4 of 5 SUBJECT: 3. Remove the clips of the trunk lid trim and remove the trim. 4. Disconnect the trunk lid latch connector (C). 5. Remove the trunk latch assembly (D). 6. Remove the trunk latch assembly screws. C C D D TSB #: 22-01-016G Page 5 of 5 SUBJECT: 7. Replace the trunk lid latch base (E) and reuse the actuator (F). Tightening Torque: 5.1 – 8.0 ft-lb (6.9 – 10.8 Nm) 8. Reinstall all parts in the reverse order of removal. Tightening Torque: 5.8 – 8.7 ft-lb (7.8 – 11.8 Nm) 9. After reassembly, verify that the trunk and emergency release lever both operate properly. 10. The service procedure is now complete. E E F F 1 1 2 2 When When reinstalling the latch reinstalling the latch assembly, install the bolts in the assembly, install the bolts in the indicated order.indicated order. NOTICE NOTICE
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NHTSA Recall Number: 22V-196 Genesis Motor America Recall Number: 010G This notice applies to your Genesis vehicle, VIN: XXXXXXXXXXXXXXXXX Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Genesis has decided that certain 2019 model year G70 vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 401, Internal trunk release. Your vehicle, with the VIN shown above is among the impacted vehicles. Genesis is initiating a safety recall to repair a condition involving the trunk latch assembly in the U.S. and Canada. You have received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The trunk latch may become damaged and disable the emergency trunk release. A person inside the trunk compartment may become trapped, which could increase their risk of injury. What will Genesis do? Your Genesis retailer will inspect the trunk latch and replace the trunk latch base, if necessary. This procedure will be performed at NO CHARGE to you. What should you do? Please contact your nearest Genesis dealer to schedule the recall repair as soon as possible. We recommend scheduling a service appointment to minimize inconvenience. You may arrange in advance for a Service Courtesy vehicle using Service Valet should you require alternate transportation during the service period. The actual time required to perform the repair is less than one hour, however your vehicle may be needed longer. If you have other questions If you have any questions or require further assistance, you may contact the Genesis Customer Care Center at 1-844-340-9741. If you are not satisfied that we have remedied this situation without charge, and within a reasonable amount of time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, D.C. 20590, or call their toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov. If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. We urge your prompt attention to this important safety matter and sincerely regret any inconvenience this condition may have caused you. Genesis Motor America, LLC This is an Important Safety Recall. Please contact your nearest Genesis retailer to schedule the repair as soon as possible This repair will be performed at NO CHARGE to you Genesis Customer Care can help with any questions or concerns: 1-844-340-9741 or www.genesis.com/us/recall Genesis Motor America, LLC P.O. Box 20850 Fountain Vall ey, CA 92728 I MPORT recALL 2019 Genesis G70 Trunk Latch Assembly
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Recall 010G: Trunk Latch Base – Remedy Available – Retailer Best Practice May 26, 2022 Updates to this Document Date • TSB 22-01-046G – Remedy Available 05/26/2022 As required by federal law, dealer must not deliver new vehicle for sale or for lease to customers until all open recalls have been performed. Dealers should also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. Description of Campaign: On certain G70 (IK) vehicles, the trunk latch pawl can thermally contract when exposed to high ambient temperatures. An attempt to release the pawl and open the trunk lid in this condition could result in damage to the pawl, preventing opening of the trunk lid through actuation of the emergency trunk release and presenting risk of injury to an occupant locked in the trunk. Affected Vehicles: • Certain 2019MY G70 (IK) vehicles produced between 05/02/2018 – 05/07/2019 ⮚ To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. ⮚ For this recall, please note that there are no vehicles currently in dealer stock. Remedy Information: Inspect the trunk latch base and if necessary, replace the trunk latch base with revised parts. • Estimated Repair Time: 0.2 M/H for inspection; 0.4 for inspection/replacement • Recommended Technician Training Level: Certified o With 6 months or more experience servicing Genesis vehicles Recommended Alternative Transportation: Retailer should offer service valet to all customers. It is critical to offer, especially for customers that are concerned with the safe operations of their vehicles prior to remedy being on their vehicles. Best Practice Checklist Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No Readiness: Are parts in stock to complete this campaign? □ Yes – Provide customer with ETA □ No – Contact parts and get ETA Reception: Did you explain to the customer the expected repair time based on the repair? □ Yes □ No Reception: Did you offer the customer Alternative Transportation? □ Yes □ No Repair: Did you provide the customer with an eMPI? □ Yes □ No Repair: Does the Technician meet the recommended training requirements to complete this recall/campaign? □ Yes □ No Return: Did you get the customer’s signature on all warranty lines in addition to the final RO? □ Yes □ No Warranty • NOTE 1: Submit claim on Campaign Claim Entry Screen. • NOTE 2: If a part that is not covered by this recall is in need of replacement while performing this recall, and the affected part is still under warranty, please submit a separate claim using the same repair order. If the part is out of warranty, submit a prior approval request for goodwill consideration prior to performing the work. • NOTE 3: The incident parts are subject to callback through the normal Warranty Technical Center (WTC) parts return process. Claim is subject to debit if the part is not returned. Parts ⮚ This Part number is on Campaign Parts Management (CPM); dealers can keep ordering needed parts as long as they submit their corresponding camapign claims. Customer Notification Owners are expected to be notified in late May 2022 of a remedy available for their vehicles. As of 04/02/2022, NHTSA has posted this recall. Customer FAQs Q1: What is the issue? A1: The trunk latch pawl in the subject vehicles can thermally contract when exposed to high ambient temperature. When engaged under this condition, an attempt to release the pawl and open the trunk lid could result in damage to the pawl. Q2: What is the safety concern? A2: A damaged pawl could prevent opening of the trunk lid through actuation of the emergency trunk release, which could increase the risk of injury to occupants. As such, the involved vehicles might not comply with Federal Motor Vehicle Safety Standard No. 401, “Interior Trunk Release.” Q3: Have there been any accidents or injuries? A3: As of the date of the filing on 03/28/22, Hyundai/Genesis has identified 169 reports received from February 22, 2019 – February 10, 2022, alleging the recall condition in the U.S. market. Hyundai/Genesis is not aware of any confirmed crashes, injuries, or fires related to the recall condition. Q4: What will be done during this recall service at the dealer? A4: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis retailer for an inspection of the trunk latch base, and if necessary, replacement with revised parts. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Genesis’ New Vehicle Limited Warranty. Additionally, Genesis will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. Contact Reference Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Genesis customers. Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELP Line Warranty Prior Approval (PA) Center Service Lane Technology (SLT) Xtime / AutoLoop / CDK Customer Support Genesis Customer Care Genesis Recall /Campaign Website Genesis Roadside Assistance Name 1-844-436-6455 www.GenesisDealerUSA.com Parts > Mobis Parts Portal 1‐800‐325‐6604 1‐877‐446‐2922 warranty@gma.com 1‐844-371-3808 pa@gma.com Support@xtime.com / 1-866-984- 6355 support@autoloop.com / 1-877-850- 2010 Contact Information 1‐844‐340‐9741 customercare@genesismotorsu sa.com www.genesis.com/us/recall 1-844-340-9742 Key Reference Information Parts ordering hotline for retailers Vehicle Technical Support for Genesis Warranty Claim questions for Genesis Retailers Warranty Prior Approval (PA) Center for Genesis Retailers Assistance with SLT Appointment: • Appointment / Shop Capacity Management / CampaignIntegration / Operation Codes Description For Genesis Customer Care, Connected Services and Roadside Assistance Updated information for customers related to recall and service campaigns Genesis Roadside Assistance Source Campaign Central Service Valet Appointment Scheduling Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Courtesy Vehicle (CVP) Program Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.GenesisdealerUSA.com > Resources > Document Library > Services > Service Valet > Xtime Service Valet Settings Guide 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK As applicable; www.GenesisdealerUSA.com > Resources > Documents Library > Parts > Campaign Parts Management www.GenesisdealerUSA.com > Service tab > CVP Fleet Management Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall /Campaign Website NHTSA Website www.GenesisdealerUSA.com > Service tab > Tech Info A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.genesis.com/us/recall www.safercar.gov Appendix Updates to this Document Date • Remedy Not Available 04/01/2022
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-196 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : MAR 28, 2022 NHTSA Recall No. : 22V-196 Manufacturer Recall No. : 221/010G Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 63,461 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2020-2020 Hyundai Sonata Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Based on manufacturing records, the affected vehicles include 49,336 2020 model year Hyundai Sonata vehicles produced within the specified production date range by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market. Production Dates : OCT 22, 2019 – APR 30, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2020-2020 Hyundai Sonata Hybrid Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : Based on manufacturing records, the affected vehicles include 703 2020 model year Hyundai Sonata HEV vehicles produced within the specified production date range by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : JAN 29, 2020 – APR 10, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-196 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2019-2019 Genesis G70 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Based on manufacturing records, the affected vehicles include 13,422 2019 model year Genesis G70 vehicles equipped with non-powered trunk lids and produced within the specified production date range by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : MAY 02, 2018 – MAY 07, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The trunk latch pawl in the subject vehicles can thermally contract when exposed to high ambient temperature. While engaged under this condition, an attempt to release the pawl and open the trunk lid could result in damage to the pawl. FMVSS 1 : 401 – Internal trunk release FMVSS 2 : NR Description of the Safety Risk : A damaged pawl could prevent opening of the trunk lid through actuation of the emergency trunk release, which could increase the risk of injury to occupants. As such, the involved vehicles might not comply with Federal Motor Vehicle Safety Standard No. 401, “Interior Trunk Release.” Description of the Cause : The pawl material is insufficient at withstanding environmental conditions involving high ambient temperature. Identification of Any Warning that can Occur : The trunk lid may require increased effort to open from the latched position. Involved Components : Component Name 1 : LATCH ASSY-TRUNK LID Component Description : Trunk latch assembly (Sonata) Component Part Number : 81230L0000 Component Name 2 : LATCH ASSY-TRUNK LID Component Description : Trunk latch assembly (Sonata HEV, G70) Component Part Number : 81230G9001 Part 573 Safety Recall Report 22V-196 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Pyeong Hwa Automotive Address : 392 Seongseo4chacheomdan-ro Dalseo-gu Daegu Foreign States Country : Korea, Republic of Chronology : February 2022 On February 7, 2022, HMA issued a Quality Information Report (“QIR”) to HMC noting a trending rate of claims related to an inability to open the trunk on certain model year Hyundai Sonata and Sonata HEV vehicles. NASO’s Data Review Committee (“DRC”) reviewed the market analysis on February 16, 2022 and decided to escalate the investigation to the Technical Review Committee for further analysis. March 2022 During routine discussion regarding ongoing safety-related investigations, HMC notified HMA’s NASO that the pawl material used on Sonata-equipped trunk latches was changed in April 2020 as a level-up countermeasure aimed at withstanding thermal contraction and possible breakage when attempting to disengage the pawl. Additionally, HMC confirmed that similar pawls were installed in certain model year Genesis G70 vehicles equipped with non-powered trunk lids; however powered trunk lids, which use a different pawl design, were installed on all G70 vehicles produced after May 8, 2019. NASO’s TRC noted that a damaged trunk latch pawl could compromise full operation of the trunk’s emergency release lever and result in a noncompliance with FMVSS No. 401 “Interior Trunk Release” referring back to prior investigations and discussion with the agency. Based on this information, NASO convened its North American Safety Decision Authority on March 21, 2022 and decided to file a new noncompliance recall to address the condition in all affected Hyundai/Genesis vehicles in the U.S. and Canada. As of the date of this filing, Hyundai has identified 169 reports received from February 22, 2019 through February 10, 2022 alleging the defect condition in the U.S. market. Hyundai is not aware of any confirmed crashes, injuries or fires related to the recall condition. Part 573 Safety Recall Report 22V-196 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for inspection of the trunk latch and replacement of the trunk latch base, if necessary. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The remedy trunk latch base pawl contains improved material increasing its resistance to thermal contraction. Identify How/When Recall Condition was Corrected in Production : A new urethane-blend pawl was implemented as a running production change on April 10, 2020 for Sonata/Sonata HEV vehicles. An all-metal pawl was implemented on May 8, 2019 for G70 vehicles. Recall Schedule : Description of Recall Schedule : Dealers and owners will be notified in accordance with the dates listed. Planned Dealer Notification Date : MAY 20, 2022 – MAY 20, 2022 Planned Owner Notification Date : MAY 20, 2022 – MAY 20, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-196 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : MAY 18, 2022 NHTSA Recall No. : 22V-196 Manufacturer Recall No. : 221/010G Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 63,461 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2020-2020 Hyundai Sonata Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Based on manufacturing records, the affected vehicles include 49,336 2020 model year Hyundai Sonata vehicles produced within the specified production date range by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market. Production Dates : OCT 22, 2019 – APR 30, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2020-2020 Hyundai Sonata Hybrid Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : Based on manufacturing records, the affected vehicles include 703 2020 model year Hyundai Sonata HEV vehicles produced within the specified production date range by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : JAN 29, 2020 – APR 10, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-196 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2019-2019 Genesis G70 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Based on manufacturing records, the affected vehicles include 13,422 2019 model year Genesis G70 vehicles equipped with non-powered trunk lids and produced within the specified production date range by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : MAY 02, 2018 – MAY 07, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The trunk latch pawl in the subject vehicles can thermally contract when exposed to high ambient temperature. While engaged under this condition, an attempt to release the pawl and open the trunk lid could result in damage to the pawl. FMVSS 1 : 401 – Internal trunk release FMVSS 2 : NR Description of the Safety Risk : A damaged pawl could prevent opening of the trunk lid through actuation of the emergency trunk release, which could increase the risk of injury to occupants. As such, the involved vehicles might not comply with Federal Motor Vehicle Safety Standard No. 401, “Interior Trunk Release.” Description of the Cause : The pawl material is insufficient at withstanding environmental conditions involving high ambient temperature. Identification of Any Warning that can Occur : The trunk lid may require increased effort to open from the latched position. Involved Components : Component Name 1 : LATCH ASSY-TRUNK LID Component Description : Trunk latch assembly (Sonata) Component Part Number : 81230L0000 Component Name 2 : LATCH ASSY-TRUNK LID Component Description : Trunk latch assembly (Sonata HEV, G70) Component Part Number : 81230G9001 Part 573 Safety Recall Report 22V-196 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Pyeong Hwa Automotive Address : 392 Seongseo4chacheomdan-ro Dalseo-gu Daegu Foreign States Country : Korea, Republic of Chronology : Please see Attachment A for the amended chronology of events leading to defect decision. Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for inspection of the trunk latch and replacement of the trunk latch base, if necessary. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The remedy trunk latch base pawl contains improved material increasing its resistance to thermal contraction. Identify How/When Recall Condition was Corrected in Production : A new urethane-blend pawl was implemented as a running production change on April 10, 2020 for Sonata/Sonata HEV vehicles. An all-metal pawl was implemented on May 8, 2019 for G70 vehicles. Recall Schedule : Description of Recall Schedule : Dealers and owners will be notified in accordance with the dates listed. Planned Dealer Notification Date : MAY 20, 2022 – MAY 20, 2022 Planned Owner Notification Date : MAY 20, 2022 – MAY 20, 2022 * NR – Not Reported
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