Recall 216 – Inadequate Windshield Bonding – 2020-2021 Hyundai Santa Fe, 2021 Sonata, & Elantra

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This notice applies to your Hyundai, VIN: Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 Elantra, 2020 – 2021 Santa Fe, and 2021 Sonata vehicles in the U.S. and Canada. This includes your vehicle, with the VIN shown above. Hyundai is initiating this safety recall to repair a condition involving the windshield assemblies. The purpose of this letter is to explain what the recall is about and to keep you informed of Hyundai’s recall implementation plan. We are currently preparing to implement the safety recall remedy which when available, will be performed at no cost to you. We will send you another notification when the remedy is available. What is the problem? The subject vehicles may have been assembled with non-conforming clear coat paint which could lead to inadequate adhesion of the front windshield to the vehicle structure. A windshield that is not adequately retained may detach in a crash, which could increase the risk of an injury. What should you do in the interim? We appreciate your patience. Hyundai is currently preparing to implement the recall remedy. You will receive a second notification letter when the remedy is available. For updated information regarding this recall, please visit: www.HyundaiUSA.com/Campaign216 If you have other questions If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer and/ or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you. Hyundai Motor America Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 IMPORTANT SAFETY RECALL (INTERIM NOTICE) 2021 Elantra, 2020 – 2021 Santa Fe, and 2021 Sonata Windshield Mounting This is an important Safety Recall. • We are currently preparing the remedy. We will notify you when the remedy is ready. • For updated information, you can visit: www.HyundaiUSA.com/Campaign216 Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8” NHTSA Recall Number: 21V-00M Hyundai Recall Number: 216

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This notice applies to your Hyundai, VIN: Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 Elantra, 2020 – 2021 Santa Fe, and 2021 Sonata vehicles in the U.S. and Canada. This includes your vehicle, with the VIN shown above. Hyundai is initiating this safety recall to repair a condition involving the windshield assemblies. The purpose of this letter is to explain what the recall is about and to keep you informed of Hyundai’s recall implementation plan. We are currently preparing to implement the safety recall remedy which when available, will be performed at no cost to you. We will send you another notification when the remedy is available. What is the problem? The subject vehicles may have been assembled with non-conforming clear coat paint which could lead to inadequate adhesion of the front windshield to the vehicle structure. A windshield that is not adequately retained may detach in a crash, which could increase the risk of an injury. What should you do in the interim? We appreciate your patience. Hyundai is currently preparing to implement the recall remedy. You will receive a second notification letter when the remedy is available. For updated information regarding this recall, please visit: www.HyundaiUSA.com/Campaign216 If you have other questions If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer and/ or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you. Hyundai Motor America Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 IMPORTANT SAFETY RECALL (INTERIM NOTICE) 2021 Elantra, 2020 – 2021 Santa Fe, and 2021 Sonata Windshield Mounting This is an important Safety Recall. • We are currently preparing the remedy. We will notify you when the remedy is ready. • For updated information, you can visit: www.HyundaiUSA.com/Campaign216 Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8” NHTSA Recall Number: 21V-00M Hyundai Recall Number: 216

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Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair Technical Service Bulletin GROUP NUMBER RECALL 22-01-051H DATE MODEL(S) MAY, 2022 ELANTRA (CN7A) SANTA FE (TMA) SUBJECT: WINDSHIELD GLASS REPAIR (RECALL 216) Description: Certain 2021MY Elantra (CN7A) and 2020 – 2021MY Santa Fe (TMA) vehicles may have been built with nonconforming clear coat paint, which may lead to inadequate front windshield adhesion to the vehicle body. The windshield may not stay adequately retained in a crash, which may increase the risk of injury to an occupant. This bulletin describes the procedures to repair this condition. Applicable Vehicles: Certain 2021MY Elantra (CN7A) vehicles (VINs starting with “5NP”) produced between 10/29/2020 and 1/8/2021. Certain 2020 – 2021MY Santa Fe (TMA) vehicles (VINs starting with “5NM”) produced between 10/29/2020 and 12/7/2020. *** Dealer Stock & Retail Vehicles *** As required by federal law, dealer must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and when ever an affected vehicle is in the shop for any maintenance or repair When a vehicle arrives at the Service Department, access Hyundai Motor America’s “Vehicle Information s creen (VIS) via WEBDCS to identify open Recalls  IMPORTANT The windshield is intended to be reused as part of this procedure. Some of the procedures may involve sublet to glass companies or body shops NOTICE WINDSHIELD GLASS REPAIR (RECALL 216) TSB #: 22-01-051H Page 2 of 11 SUBJECT: SUBJECT: Parts Information: MODEL PART NAME PART NUMBER REMARKS Elantra (CN7A) GLASS ASSY-WINDSHIELD 86110-AB020QQH The windshield glass is intended to be reused. If a new windshield is required, please refer to the parts catalog for the applicable part number to your vehicle. Parts for this recall have an additional ‘QQH’ added to the part number in the parts catalog. The glass pads are only required if the windshield is reused. They are already included with a new windshield. The upper molding must be replaced, regardless if the windshield is new or reused. 86110-AB025QQH 86110-AB045QQH PAD-WINDSHIELD GLASS 86114-3D000 MOLDING-WINDSHIELD, UPPER 86121-AB000 Santa Fe (TMA) GLASS ASSY-WINDSHIELD 86110-S2120QQH 86110-S2140QQH 86110-S2160QQH 86110-S2280QQH 86110-S2290QQH 86110-S2300QQH 86110-S2310QQH PAD-WINDSHIELD GLASS 86114-3D000 MOLDING-WINDSHIELD, UPPER 86121-S1000 SST Information DESCRIPTION IMAGE REMARK Urethane scraper tool N/A Pneumatic angle die grinder N/A 3M Scotch-Brite Roloc Disc 180 – 240 grit (Super Fine or Very Fine) Sandpaper 180 grit Collision or window guard wrap N/A NOTE: Tools can be purchased at local or online retailers. WINDSHIELD GLASS REPAIR (RECALL 216) TSB #: 22-01-051H Page 3 of 11 SUBJECT: SUBJECT: Warranty Information: MODEL DESCRIPTION NEW WINDSHIELD? OP CODE OP TIME WINDSHIELD (QTY: 1) UPPER MOLDING (QTY: 1) GLASS PADS (QTY: 10) Elantra (CN7A) Admin & Front Camera Calibration (New Windshield) Yes 11DA31A0 0.8 M/H 86110-AB020QQH 86121-AB000 N/A 11DA31A1 86110-AB025QQH 11DA31A2 86110-AB045QQH Admin & Front Camera Calibration (Existing Windshield) No 11DA31A3 N/A 86114-3D000 Santa Fe (TMA) Admin & Front Camera Calibration (New Windshield) Yes 11DA31A9 86110-S2120QQH 86121-S1000 N/A 11DA31B0 86110-S2140QQH 11DA31B1 86110-S2160QQH 11DA31B2 86110-S2280QQH 11DA31B3 86110-S2290QQH 11DA31B4 86110-S2300QQH 11DA31B5 86110-S2310QQH Admin & Front Camera Calibration (Existing Windshield) No 11DA31B6 N/A 86114-3D000 NOTE 1: Submit 2 or 3 claims as needed: 1. Submit one claim as Campaign from the op code table listed above. The Campaign claim will include reimbursement of the following: • Camera calibration (existing or new windshield) • Administrative time • If existing windshield is used: Glass pads (QTY: 10) & upper molding (QTY: 1) • If new windshield is used: Windshield (QTY: 1) & upper molding (QTY: 1) 2. Submit the 2nd claim as Warranty using the same repair order as the Campaign claim. Include all sublet items under op code 86110AZZ with the following information: Repair Order OP Code Sublet Code Nature Code Causal Code Causal Part Same as Campaign claim 86110AZZ G1 I11 ZZ8 QQH or OE windshield The Warranty claim will include the following: • Labor for windshield glass removal • Labor for pinch weld flange surface preparation • Labor for existing/new windshield glass preparation & installation • Any miscellaneous materials for repair (sealant, shop supplies, etc.) 3. If a rental is needed, use the same repair order as the Campaign claim and submit as a separate claim. NOTE 2: If a part that is not covered by this recall is in need of replacement while performing this recall, and the affected part is still under warranty, please submit a separate claim using the same repair order. If the part is out of warranty, submit a prior approval request for goodwill consideration prior to performing the work. This claim must be submitted separately from the one noted above in Note 1, #2. Do not combine them. WINDSHIELD GLASS REPAIR (RECALL 216) TSB #: 22-01-051H Page 4 of 11 SUBJECT: SUBJECT: Service Procedure: A. Repair Procedure Overview Refer to the QR code or link below for guided video information: Hyundai Service Learning – Recall 216 Service Procedure Windshield glass removal Windshield glass removal ( (recommended to recommended to sublet to glass company)sublet to glass company) P Pinch weld inch weld flangeflange surfacesurface preparationpreparation ( (performed by dealer performed by dealer OROR sublet to body shop)sublet to body shop) Existing w Existing windshield glass preparationindshield glass preparation//iinstallationnstallation with with new glass pads and uppernew glass pads and upper moldingmolding ( (recommended to recommended to sublet to glass company)sublet to glass company) Front camera calibration Front camera calibration ( (performed by performed by dealer)dealer) Pinch weld flange surface preparation Pinch weld flange surface preparation (performed by dealer OR sublet to body shop) (performed by dealer OR sublet to body shop) Windshield glass preparation/ Windshield glass preparation/installation with installation with new windshield and upper moldingnew windshield and upper molding ( (recommended to recommended to sublet to glass company)sublet to glass company) Front camera calibration Front camera calibration (performed by dealer) (performed by dealer) Glass Glass NOTNOT damageddamaged Glass damaged Glass damaged WINDSHIELD GLASS REPAIR (RECALL 216) TSB #: 22-01-051H Page 5 of 11 SUBJECT: SUBJECT: B. Windshield Glass Removal (Recommended to Sublet to Glass Company) 1. It is recommended to sublet the vehicle to an automotive glass company to perform the windshield glass removal. 2. Remove the windshield glass using a rotating wire removal tool to minimize damage to the glass. Refer to the shop manual for the complete windshield removal procedure: Body (Interior and Exterior) > Windshield Glass > Repair Procedures The existing windshield is The existing windshield is intended to be reused as part of intended to be reused as part of this procedure.this procedure. Be extremely Be extremely careful not to damage the careful not to damage the windshield during removal.windshield during removal. NOTICE NOTICE WINDSHIELD GLASS REPAIR (RECALL 216) TSB #: 22-01-051H Page 6 of 11 SUBJECT: SUBJECT: C. Pinch Weld Flange Surface Preparation (Performed by Dealer or Sublet to Body Shop) 1. Apply masking tape to the areas around the flange to prevent unnecessary damage. 2. Apply collision wrap or window guard wrap to prevent debris from entering the interior of the vehicle. 3. With a razor blade or a urethane scraper, make a cut through the urethane (rubber sealant) on the flange. 4. Pry up a side of the urethane and peel it away from the flange. 5. Use the scraper tool to cut through the urethane while continiously peeling it away. Remove as much urethane as possible without scratching or damaging the flange surface. WINDSHIELD GLASS REPAIR (RECALL 216) TSB #: 22-01-051H Page 7 of 11 SUBJECT: SUBJECT: 6. In the areas where the urethane did not adhere properly to the flange surface, the urethane will be easier to peel off as shown in the photo. After removing any remaining urethane with a scraper, use 180 grit sandpaper to scuff these areas of the flange surface until it appears hazy. 7. In the areas where the urethane is adhered properly to the flange surface, the urethane will be more difficult to remove by hand. After trimming off as much urethane as possible, use a 180 – 240 grit (Super Fine or Very Fine) 3M Scotch-Brite Roloc disc to remove all remaining urethane in these areas. Urethane NOT properly adhered to flange surface Urethane properly adhered to flange surface Only scuff the areas where the Only scuff the areas where the urethane was previously or will urethane was previously or will be applied.be applied. NOTICE NOTICE Excessive abrasion will cause Excessive abrasion will cause damage to the clear coat and damage to the clear coat and base paint. Use light pressure to base paint. Use light pressure to minimize damage to the flange minimize damage to the flange surface. surface. Only scuff the areas where the Only scuff the areas where the urethane was previously or will urethane was previously or will be applied.be applied. NOTICE NOTICE Example of flange surface after removing urethane WINDSHIELD GLASS REPAIR (RECALL 216) TSB #: 22-01-051H Page 8 of 11 SUBJECT: SUBJECT: D. Windshield Glass Preparation (Recommended to Sublet to Glass Company) 1. If the windshield was damaged upon removal and a new windshield is required, skip to the next section. It is recommended to sublet the vehicle to an automotive glass company to perform the windshield glass surface preparation. 2. With a razor blade, make a cut through the urethane (rubber sealant) on the windshield glass. A glass cleaner may be used to assist with the removal of the urethane. 3. Pry up a side of the urethane and peel it away from the windshield glass. 4. Use the scraper tool to cut through the urethane while continiously peeling it away. Remove as much urethane as possible without scratching or damaging the windshield glass. 5. Install new glass pads on the windshield glass where they were previously located. Existing g Existing glass pads should be lass pads should be reused reused if they are not embedded if they are not embedded in the urethane or in the path of in the urethane or in the path of the urethane bead.the urethane bead. NOTICE NOTICE Remove any glass pads that are Remove any glass pads that are embedded in the urethane. Do embedded in the urethane. Do not remove glass pads that are not remove glass pads that are outside ofoutside of the urethane.the urethane. NOTICE NOTICE WINDSHIELD GLASS REPAIR (RECALL 216) TSB #: 22-01-051H Page 9 of 11 SUBJECT: SUBJECT: E. Windshield Glass Installation (Recommended to Sublet to Glass Company) 1. Thoroughly remove any debris/contamination from the pinch weld flange and wipe it clean. 2. Apply 2 coats of primer to the entire flange surface where the urethane was previously applied. Allow time for the primer to dry per the manufacturer’s instructions. 3. If the windshield was damaged from the removal procedure, proceed to the next step to prepare the new windshield for installation. If the windshield was not damaged and is being reused, skip to step 5. 4. Use a glass cleaner and a lint-free cloth to clean off the windshield glass surface. 5. Apply one coat of glass primer to the windshield glass. Allow the primer to dry according to the manufacturer specifications. 6. Install the new windshield upper molding. 7. Open the door windows to prevent sudden air pressure spikes from closing vehicle doors, which may affect the urethane adhesion. Allow each coat to dry before Allow each coat to dry before applying the next coating. applying the next coating. NOTICE NOTICE The door windows must be left The door windows must be left open during the adhesive curing open during the adhesive curing process.process. NOTICE NOTICE WINDSHIELD GLASS REPAIR (RECALL 216) TSB #: 22-01-051H Page 10 of 11 SUBJECT: SUBJECT: 8. Use a power caulk gun to apply a continuous and uniform urethane bead on the flange surface where the primer was applied. 9. Install the windshield on the vehicle. The urethane bead should be The urethane bead should be approximately 1/2 in (14 mm) approximately 1/2 in (14 mm) high and 5/16 in (8 mm) wide. high and 5/16 in (8 mm) wide. The windshield glass must be The windshield glass must be installed within 10 minutes of installed within 10 minutes of applying the urethane adhesive.applying the urethane adhesive. NOTICE NOTICE When installing the windshield When installing the windshield glass, press it down firmly on all glass, press it down firmly on all edges to ensure a good bond.edges to ensure a good bond. Secure the windshield glass in Secure the windshield glass in position with tape position with tape until the until the urethane adhesive has cured.urethane adhesive has cured. NOTICE NOTICE Wait approximately Wait approximately 30 minute30 minutes s for the urethane to cure for the urethane to cure before before moving the vehicle.moving the vehicle. NOTICE NOTICE WINDSHIELD GLASS REPAIR (RECALL 216) TSB #: 22-01-051H Page 11 of 11 SUBJECT: SUBJECT: F. Front Camera Calibration (Performed by Dealer) 1. Perform the SPTAC (Service Point Target Auto Calibration) for the front view camera. Refer to the shop manual for the complete calibration procedure: Advanced Driver Assistance System (ADAS) > Front View Camera System > Repair Procedures > Service Point Target Auto Calibration (SPTAC) 2. The service procedure is now complete.

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This notice applies to your Hyundai, VIN: Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 Elantra, 2020 – 2021 Santa Fe, and 2021 Sonata vehicles in the U.S. and Canadian markets. Hyundai is initiating recall campaign 216, a safety recall, to repair a condition involving the windshield assemblies. Hyundai is conducting this action to ensure the safety of its vehicles for Hyundai customers. Our records indicate that your vehicle is affected by this campaign. What is the problem? The subject vehicles may have been assembled with non-conforming clear coat paint which could lead to inadequate adhesion of the front windshield to the vehicle structure. A windshield that is not adequately retained may detach in a crash, which could increase the risk of injury. What will Hyundai do? Your Hyundai dealer will perform a removal of the front windshield panel and reinstall it with properly formulated material per standard repair procedures. This procedure will be performed at NO CHARGE to you. What should you do? Please contact your nearest Hyundai dealer to schedule this procedure by visiting www.HyundaiUSA.com/us/en/dealer-locator or calling 1-855-371-9460. The actual time required to perform this procedure on your vehicle may take 1 – 2 hours. Therefore, we recommend scheduling a service appointment to minimize inconvenience. If you have other questions If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you. Hyundai Motor America Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 IMPORTANT SAFETY RECALL 2021 Elantra, 2020 – 2021 Santa Fe, and 2021 Sonata Windshield Mounting Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8” NHTSA Recall Number: 21V-00M Hyundai Recall Number: 216 This is an important Safety Recall. • Please contact your nearest Hyundai dealer to schedule the repair as soon as possible. • This repair will be performed at NO CHARGE to you. • For updated information, you can visit: www.HyundaiUSA.com/Campaign216

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Recall 216: Windshield Mounting – Dealer Best Practice – Remedy Not Available January 06, 2022 Updates to this Document Date • Remedy Not Available 01/06/2022 As required by federal law, dealers must not deliver new vehicles for sale or for least to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the ship for any maintenance or repair. Description of Campaign: Hyundai is initiating recall campaign 216, a safety recall to repair a condition involving the windshield assemblies in certain Hyundai vehicles in the U.S. and Canadian markets. Hyundai is conducting this action to ensure the safety of its vehicles for Hyundai customers. The subject vehicles may have been assembled with non-conforming clear coat paint which could lead to inadequate adhesion of the front windshield to the vehicle structure. A windshield that is not adequately retained could increase the risk of an injury in a crash. Affected Vehicles: • Certain 2021 Hyundai Sonata (DN8a) produced on 10/29/2020 through 12/17/2020 by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market. • Certain 2020-21 Hyundai Santa Fe (TMa) produced on 10/29/2020 through 12/17/2020 by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market. • Certain 2021 Hyundai Elantra (CN7a) produced on 10/29/2020 through 1/8/2021 by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market. ➢ To check vehicle specific recall and campaign applicability, access the “Vehicle Information” screen via WebDCS. ➢ For this recall, please note that there are some vehicles currently in dealer stock. Remedy Information: Remedy is currently under development. Recommended Alternative Transportation: It is recommended that Service Rental Cars (SRCs) are made available for customers that are concerned with the safe operation of their vehicle prior to release of final remedy. Additionally, it is advisable to utilize a SRC while final remedy repairs are being completed. Best Practice Checklist Reservation: Did you check WebDCS for additional campaigns or recalls?  Yes  No Reception: Did you explain to the customer the expected repair time based on the repair?  Yes  No Additional Training & Resources Hyundai Learning Portal Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by HMA. Hyundaidealer.com A WebDCS announcement will be provided on Hyundaidealer.com informing dealers of a remedy not yet available for this recall. Warranty Additional warranty information will be provided once a remedy has been released by HMA. Parts Parts, if applicable, will be provided once a remedy has been released by HMA. Customer FAQ Q1: What is the issue? A1: The subject vehicles may have been assembled with non-conforming clear coat paint which could lead to inadequate adhesion of the front windshield to the vehicle structure. Q2: What is the safety concern? A2: A windshield that is not adequately retained could increase the risk of an injury in a crash. Q3: What will be done during the recall service at the dealer? A3: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the front windshield panel removed and reinstalled with properly formulated material per standard repair procedures. This remedy will be offered at no cost for all affected customers. Hyundai will provide reimbursement to owners for repairs according to the plan submitted to NHTSA on May 16, 2018. Customer Notification Owners will be notified in late February 2022. NHTSA has been notified of this recall. Contact Reference Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. Hyundai Motor America Key Contact Information Dealer Support Contact Information Description Parts HyundaiPartsHotline@MobisUSA.com 1-800-545-4515 Parts ordering hotline Techline 1‐800‐325‐6604 Vehicle Technical Support for Hyundai Dealer Technicians Warranty HELPREP Line 1‐877‐446‐2922 Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center PA@hmausa.com Warranty Prior Approval (PA) Center for Hyundai Dealers Xtime Technical Support Support@xtime.com 1‐866‐984‐6355 Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes AutoLoop Technical Support Support@autoloop.com 1-877-850-2010 Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes CDK Technical Support https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Customer Support Contact Information Description Hyundai Customer Care Center (Recall / Campaign Questions) 1‐855‐671‐3059 Customer questions or concerns related to recall or service campaigns Hyundai Recall / Campaign Website www.hyundaiusa.com/recall Updated information related to the specific recall or service campaign Hyundai Customer Care Center (General Questions) 1‐800‐633‐5151 Customers general questions, non‐campaign related Hyundai Roadside Assistance 1-800-243-7766 Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling Car Care Scheduling (Xtime) – Recall Appointment Notification 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” Parts – Campaign Parts Management (CPM) Procedure As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management Service Rental Car (SRC) Program SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance Technical Service Bulletin (TSB) www.HyundaiDealer.com > Service tab > Hyundai Tech Info Uncompleted Campaign VIN Listing A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. Recall Campaign Website www.hyundaiusa.com/recall NHTSA Website www.safercar.gov

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Recall 216: WINDSHIELD GLASS REPAIR PROCEDURES & CUSTOMER HANDLING – Dealer Best Practice May 25, 2022 1)Please note that remedy is ONLY available for the 21MY Elantra & 20-21MY Santa Fe vehicles 2)Remedy still in development for 21MY Sonata (DN8a) Updates to this Document Date • TSB 22-01-051H – Remedy Available for Elantra (CN7a) & Santa Fe (TMa) • For affected 21MY Sonata, remedy is currently in development. Hyundai will update the TSB when there is a remedy procedure available for these vehicles. 05/25/2022 As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. Description of Campaign: Certain vehicles may have been built with nonconforming clear coat paint, which may lead to inadequate front windshield adhesion to the vehicle body. The windshield may not stay adequately retained in a crash, which may increase the risk of injury to an occupant. This bulletin describes the procedures to repair this condition. Affected Vehicles: • Certain 2021 Elantra (CN7a) vehicles produced between 10/29/2020 and 1/8/2021 • Certain 2020-2021 Santa Fe (TMa) vehicles produced between 10/29/2020 and 12/7/2020  To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS.  For this recall, please note that there are approximately 5 vehicles currently in dealer stock. Remedy Information At no cost to consumers, the windshield will be removed, pinch weld flange surface prepared, and windshield reinstalled to the vehicle. It is highly advisable to use extreme care in the removal of the original windshield preventing damage as it is HMA’s intent to minimize replacements glass as parts are in short supply. HMA recommends that the windshield removal and installation are sublet out to a glass company. For vehicles where the windshield sustains damage during the removal, a new windshield must be installed as part of the repair process. • Estimated Repair Time (only for front camera calibration and admin time for sublet coordination): 0.8 hours NOTE: If dealer chooses to remove/install glass OR perform the weld flange surface preparation, additional time will be needed. Please follow the warranty information details for labor submission. • Recommended Technician Training Level: Certified with completion of the following course (for calibration of the camera): o Special Service Tool (SVCSST38_203) Instructor Led Training Course. Recommended Dealer Workflow & Customer Handling It is highly recommended to utilize the following customer handling and dealer workflow provided to minimize down time, SRC utilization, Sublet Installer’s time, potential vehicle storage needs, and meeting the promise time expectations. • Select 1 -2 days per week to schedule your Recall 216 customers. Tips:  All Service & Parts Team Members SHOULD BE made fully aware (BDC, SV, SC, PM, ST, & Glass Installer)  Running a VIN Information Report during the Reservation process could help identify affected vehicles. • Reserve SRCs in advance for each Recall 216 customer • Verify parts availability at your facing PDC • Notify Glass Installation Vendor • Designate area for glass installer to remove/install glass (if being performed at dealership) • Confirm customer/vehicle arrival & stage vehicles in the designated area • Glass Installer removes windshield • Parts Department orders parts as needed (If order is placed before order cutoff, the parts will be shipped next day) • Optional processes for repairs: Print and review the latest Recall 216 TSB) A. Glass Installer completes entire repair B. Glass Installer removes windshield & ST completes the Pinch Weld Flange surface preparation C. Glass Installer removes windshield & Body Shop will complete the Pinch Weld Flange surface preparation o Once the Pinch Weld Flange is properly prepped, Glass Installer either reinstalls the old windshield OR the replacement windshield. (NOTE: Repair time will be delayed if an offsite Body Shop is used to for this step.) (NOTE: It is highly recommended that in-network collision centers be utilized when possible.) • Vehicle Storage considerations:  Out of the elements  Workshop (Not necessarily in a workable bay)  Detail area overnight  Service Drive overnight • Front Camera Recalibration • Vehicle Q/C and Cleaning Repair Procedure Overview: Recommended Alternative Transportation: It is highly recommended to have a SRC reserved for each customer requiring this recall completion. Best Practice Checklist Reservation: Did you check WebDCS for additional campaigns or recalls?

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Recall 216: WINDSHIELD GLASS REPAIR PROCEDURES & CUSTOMER HANDLING – Dealer Best Practice June 13, 2022 Updates to this Document Date TSB 22-01-051H-1 – TSB revised to include the following: • Remedy Available for Sonata (DN8a) • Revision of step 6’s ‘NOTICE’ box under part C to note potential paint peel when removing urethane • Revision of step 8 under part C to illustrate good/poor adhesion of urethane • Updated Warranty Information to clarify reimbursement & causal parts 06/13/2022 Vehicle repairs related to safety recalls are critically important and must be performed properly in accordance with TSB procedures. Review the TSB in its entirety prior to beginning any repair work. As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. Description of Campaign: Certain vehicles may have been built with nonconforming clear coat paint, which may lead to inadequate front windshield adhesion to the vehicle body. The windshield may not stay adequately retained in a crash, which may increase the risk of injury to an occupant. This bulletin describes the procedures to repair this condition. Affected Vehicles: • Certain 2021MY Elantra (CN7a) vehicles produced between 10/29/2020 and 1/8/2021 • Certain 2020-2021MY Santa Fe (TMa) vehicles produced between 10/29/2020 and 12/17/2020 • Certain 2021MY Sonata (DN8a) vehicles produced between 10/29/2020 and 12/17/2020  To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS.  For this recall, please note that there are no vehicles currently in dealer stock. Remedy Information At no cost to consumers, the windshield will be removed, pinch weld flange surface prepared, and windshield reinstalled to the vehicle. It is highly advisable to use extreme care in the removal of the original windshield preventing damage as it is HMA’s intent to minimize replacements glass as parts are in short supply. HMA recommends that the windshield removal and installation are sublet out to a glass company. For vehicles where the windshield sustains damage during the removal, a new windshield must be installed as part of the repair process. • Estimated Repair Time (only for front camera calibration and admin time for sublet coordination): 0.8 hours NOTE: If dealer chooses to remove/install glass OR perform the weld flange surface preparation, additional time will be needed. Please follow the warranty information details for labor submission. • Recommended Technician Training Level: Certified with completion of the following course (for calibration of the camera): o Special Service Tool (SVCSST38_203) Instructor Led Training Course. Recommended Dealer Workflow & Customer Handling It is highly recommended to utilize the following customer handling and dealer workflow provided to minimize down time, SRC utilization, Sublet Installer’s time, potential vehicle storage needs, and meeting the promise time expectations. • Select 1 -2 days per week to schedule your Recall 216 customers. Tips:  All Service & Parts Team Members SHOULD BE made fully aware (BDC, SV, SC, PM, ST, & Glass Installer)  Running a VIN Information Report during the Reservation process could help identify affected vehicles. • Reserve SRCs in advance for each Recall 216 customer • Verify parts availability at your facing PDC • Notify Glass Installation Vendor • Designate area for glass installer to remove/install glass (if being performed at dealership) • Confirm customer/vehicle arrival & stage vehicles in the designated area • Glass Installer removes windshield • Parts Department orders parts as needed (If order is placed before order cutoff, the parts will be shipped next day) • Optional processes for repairs: Print and review the latest Recall 216 TSB.) A. Glass Installer completes entire repair B. Glass Installer removes windshield & ST completes the Pinch Weld Flange surface preparation C. Glass Installer removes windshield & Body Shop will complete the Pinch Weld Flange surface preparation o Once the Pinch Weld Flange is properly prepped, Glass Installer either reinstalls the old windshield OR the replacement windshield. (NOTE: Repair time will be delayed if an offsite Body Shop is used to for this step.) (NOTE: It is highly recommended that in-network collision centers be utilized when possible.) • Vehicle Storage considerations:  Out of the elements  Workshop (Not necessarily in a workable bay)  Detail area overnight  Service Drive overnight • Front Camera Recalibration • Vehicle Q/C and Cleaning Repair Procedure Overview: Recommended Alternative Transportation: It is highly recommended to have a SRC reserved for each customer requiring this recall completion. Best Practice Checklist Reservation: Did you check WebDCS for additional campaigns or recalls?

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-00M The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : DEC 28, 2021 NHTSA Recall No. : 21V-00M Manufacturer Recall No. : 216 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 26,413 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2021 Hyundai Sonata Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The subject vehicles include 9,596 model year 2021 Hyundai Sonata vehicles produced on 10/29/2020 through 12/17/2020 by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market. Production Dates : OCT 29, 2020 – DEC 17, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2021 Hyundai Santa Fe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The subject vehicles include 8,561 model year 2021 Hyundai Santa Fe vehicles produced on 10/29/2020 through 12/17/2020 by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market. Production Dates : OCT 29, 2020 – DEC 17, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-00M Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2021-2021 Hyundai Elantra Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The subject vehicles include 8,256 model year 2021 Hyundai Elantra vehicles produced on 10/29/2020 through 1/8/2021 by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market. Production Dates : OCT 29, 2020 – JAN 08, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles may have been assembled with non-conforming clear coat paint which could lead to inadequate adhesion of the front windshield to the vehicle structure. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A windshield that is not adequately retained could increase the risk of an injury in a crash. Description of the Cause : Non-conforming flow additive was mixed with the production paint clear coat during supplier production. Identification of Any Warning that can Occur : The operator may experience wind noise or water leaking from the front windshield. Involved Components : Component Name 1 : Windshield Assembly, Front Component Description : Front windshield panel Component Part Number : 86110L0130, 86110L0140, 86110L0150 (Sonata) Component Name 2 : Windshield Assembly, Front Component Description : Front windshield panel Component Part Number : 86110S2280, 86110S2290, 86110S2300, 86110S2310 (Santa Fe) Part 573 Safety Recall Report 21V-00M Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 3 : Windshield Assembly, Front Component Description : Front windshield panel Component Part Number : 86110AB020, 86110AB025, 86110AB045 (Elantra) Supplier Identification : Component Manufacturer Name : Axalta Address : 50 Applied Bank Blvd Suite 300 Glen Mills Pennsylvania 19342 Country : United States Chronology : February 2021 Axalta notified HMMA of its investigation with another OEM involving clear coat paint that was mixed with non-conforming flow additives causing poor adhesion of the front windshield to the vehicle’s body structure. HMMA and Axalta jointly conducted adhesion tests based on MS715-25 and using HMMA’s paint application process. All test windshield panels passed adhesion tests leading Axalta and HMMA to conclude that Hyundai products using Axalta clear coat paint are not at risk of poor adhesion. November 2021 On November 5, Axalta filed a recall addressing a suspect production lot of non-conforming clear coat paint that could lead to poor adhesion between certain vehicle OEM components to the vehicle’s body structure. Axalta identified Hyundai as an OEM recipient of potential defective paint in its report. December 2021 On December 1, based on information in Axalta’s 573 report, HMMA performed internal testing of the front windshield adhesion on two (2) test vehicles that were previously assembled within Axalta’s suspect production range and one (1) vehicle assembled with clear coat sourced from a different supplier. Both test vehicles using Axalta paint were found to have lower adhesion than the vehicle using the other supplier’s paint. HMMA notified NASO of its investigation findings. NASO conducted a review of field information and did not locate any related incidents in the U.S. market; however, based on HMMA’s test results, NASO escalated the investigation to its Technical Review Committee for further assessment. On December 20, NASO convened its North America Safety Decision Authority and decided to initiate a new recall for all vehicles potentially built with clear coat paint from Axalta’s suspect production lot in the U.S. market. Regarding field claim counts from available data sources at the time of the filing, Hyundai is not aware of any incidents, crashes, fires, or injuries related to the defect condition in the U.S. Part 573 Safety Recall Report 21V-00M Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the front windshield panel removed and reinstalled with properly formulated material per standard repair procedures. This remedy will be offered at no cost for all affected customers. Hyundai will provide reimbursement to owners for repairs according to the plan submitted on May 16, 2018. How Remedy Component Differs from Recalled Component : The windshield will be removed and reinstalled with proper formulated material per standard repair procedures. Identify How/When Recall Condition was Corrected in Production : The suspect non-conforming clear coat paint was last used on December 16, 2020. Recall Schedule : Description of Recall Schedule : Notifications will be sent no later than February 25, 2022. Planned Dealer Notification Date : FEB 25, 2022 – FEB 25, 2022 Planned Owner Notification Date : FEB 25, 2022 – FEB 25, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-00M The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : JAN 12, 2022 NHTSA Recall No. : 21V-00M Manufacturer Recall No. : 216 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 26,413 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2021 Hyundai Sonata Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The subject vehicles include 9,596 model year 2021 Hyundai Sonata vehicles produced on 10/29/2020 through 12/17/2020 by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market. Production Dates : OCT 29, 2020 – DEC 17, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2020-2021 Hyundai Santa Fe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The subject vehicles include 8,561 model year 2020-2021 Hyundai Santa Fe vehicles produced on 10/29/2020 through 12/17/2020 by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market. Production Dates : OCT 29, 2020 – DEC 17, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-00M Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2021-2021 Hyundai Elantra Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The subject vehicles include 8,256 model year 2021 Hyundai Elantra vehicles produced on 10/29/2020 through 1/8/2021 by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market. Production Dates : OCT 29, 2020 – JAN 08, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles may have been assembled with non-conforming clear coat paint which could lead to inadequate adhesion of the front windshield to the vehicle structure. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A windshield that is not adequately retained could increase the risk of an injury in a crash. Description of the Cause : Non-conforming flow additive was mixed with the production paint clear coat during supplier production. Identification of Any Warning that can Occur : The operator may experience wind noise or water leaking from the front windshield. Involved Components : Component Name 1 : Windshield Assembly, Front Component Description : Front windshield panel Component Part Number : 86110L0130, 86110L0140, 86110L0150 (Sonata) Component Name 2 : Windshield Assembly, Front Component Description : Front windshield panel Component Part Number : 86110S2280, 86110S2290, 86110S2300, 86110S2310 (Santa Fe) Part 573 Safety Recall Report 21V-00M Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 3 : Windshield Assembly, Front Component Description : Front windshield panel Component Part Number : 86110AB020, 86110AB025, 86110AB045 (Elantra) Supplier Identification : Component Manufacturer Name : Axalta Address : 50 Applied Bank Blvd Suite 300 Glen Mills Pennsylvania 19342 Country : United States Chronology : February 2021 Axalta notified HMMA of its investigation with another OEM involving clear coat paint that was mixed with non-conforming flow additives causing poor adhesion of the front windshield to the vehicle’s body structure. HMMA and Axalta jointly conducted adhesion tests based on MS715-25 and using HMMA’s paint application process. All test windshield panels passed adhesion tests leading Axalta and HMMA to conclude that Hyundai products using Axalta clear coat paint are not at risk of poor adhesion. November 2021 On November 5, Axalta filed a recall addressing a suspect production lot of non-conforming clear coat paint that could lead to poor adhesion between certain vehicle OEM components to the vehicle’s body structure. Axalta identified Hyundai as an OEM recipient of potential defective paint in its report. December 2021 On December 1, based on information in Axalta’s 573 report, HMMA performed internal testing of the front windshield adhesion on two (2) test vehicles that were previously assembled within Axalta’s suspect production range and one (1) vehicle assembled with clear coat sourced from a different supplier. Both test vehicles using Axalta paint were found to have lower adhesion than the vehicle using the other supplier’s paint. HMMA notified NASO of its investigation findings. NASO conducted a review of field information and did not locate any related incidents in the U.S. market; however, based on HMMA’s test results, NASO escalated the investigation to its Technical Review Committee for further assessment. On December 20, NASO convened its North America Safety Decision Authority and decided to initiate a new recall for all vehicles potentially built with clear coat paint from Axalta’s suspect production lot in the U.S. market. Regarding field claim counts from available data sources at the time of the filing, Hyundai is not aware of any incidents, crashes, fires, or injuries related to the defect condition in the U.S. Part 573 Safety Recall Report 21V-00M Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the front windshield panel removed and reinstalled with properly formulated material per standard repair procedures. This remedy will be offered at no cost for all affected customers. Hyundai will provide reimbursement to owners for repairs according to the plan submitted on May 16, 2018. How Remedy Component Differs from Recalled Component : The windshield will be removed and reinstalled with proper formulated material per standard repair procedures. Identify How/When Recall Condition was Corrected in Production : The suspect non-conforming clear coat paint was last used on December 16, 2020. Recall Schedule : Description of Recall Schedule : Notifications will be sent no later than February 25, 2022. Planned Dealer Notification Date : FEB 25, 2022 – FEB 25, 2022 Planned Owner Notification Date : FEB 25, 2022 – FEB 25, 2022 * NR – Not Reported

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