September 24, 2021 NHTSA CAMPAIGN NUMBER: 21V749000
A turn signal that activates in the opposite direction of what was intended by the driver increases the risk of a crash.
NHTSA Campaign Number: 21V749
Manufacturer Hyundai Motor America
Components EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Potential Number of Units Affected 466,109
Hyundai Motor America (Hyundai) is recalling certain 2015-2017 Sonata, 2016-2017 Sonata Hybrid, and Sonata Plug-In Hybrid vehicles. The Smart Junction Box (SJB) software logic may not properly interpret the signals received from the multifunction switch, which could cause the turn signal to activate in the opposite direction of what the driver intended.
Dealers will update the SJB software, free of charge. Owner notification letters are expected to be mailed November 19, 2021. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 210.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
RECALL 210 ATTACHMENT A
CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION
- August 2020 – April 2021
In August 2020, HMA’s NASO identified five (5) Vehicle Owner Questionnaires (“VOQ”) indicating turn signal malfunctions on certain model year 2015-2017 Hyundai Sonata vehicles. The alleged conditions of the malfunction varied on misdirection by one or more turn signal lamps during normal operation. NASO began routine field data analysis to identify and analyze specific trends in alleged improper operation of the vehicle’s turn signal lamps.
- May 2021 – August 2021
In May 2021, NASO’s newly-formed Data Analytics (“DA”) team began review of identified reports alleging turn signal misdirection on the subject vehicles under its new process for pre-investigation of safety-related quality concerns. During this time, Kia North America (“Kia NA”) became aware of Vehicle Owner Questionnaires (“VOQ”) indicating turn signal malfunctions on certain model year 2015-2016 Kia Sedona vehicles. KMNA conducted a review of internal records and was able to confirm intermittent turn signal operation on a recovered incident multifunction switch assembly. Kia NA initiated ongoing collection of warranty switches for further analysis by Kia Corporation (“Kia HQ”).
In July 2021, Kia NA initiated a warranty extension for multifunction switches on model year 20152016 Kia Sedona vehicles aimed at expediting recovery of warranty parts for analysis by Kia HQ. Kia HQ continued testing of incident switches during this time but was unable to replicate the condition.
In August 2021, Kia HQ expanded their investigation to other Kia-badged peer vehicles and noted that while some vehicles used the same multifunction switch as the subject vehicles, there were no similar turn signal misdirection claim trends. Kia HQ also noted the Smart Junction Box software logic used in the subject vehicles originated from a different supplier than other vehicles equipped with the same multifunction switch. Kia HQ investigated further and, based on confirmation of a software logic change during the latter part of 2017 Sedona vehicle production, determined that the software logic used in certain model year 2015-2017 Kia Sedona vehicles may not properly interpret signals received from the multifunction switch in certain circumstances. Kia HQ shifted focus to replication efforts through testing of the software logic and expanding their investigation to all products using the similar logic, including Hyundai products.
- September 2021
On September 8, 2021, Hyundai Motor Company (“HMC”) notified HMA’s NASO of Kia’s investigation findings. NASO escalated DA’s analysis to the Technical Review Committee (“TRC”) for a complete investigation into the suspected defect condition. On September 9, 2021, Kia HQ successfully replicated the misdirection condition. According to Kia HQ, similar testing using improved Smart Junction Box software logic eliminated the condition. NASO’s TRC concluded their investigation and identified 631 warranty claims involving model year 2015-2017 Hyundai Sonata vehicles indicating a condition similar to the misdirection condition replicated by Kia. Based on this analysis and the results of Kia’s investigation, NASO’s TRC recommended to escalate the investigation to the North American Safety Decision Authority (“NASDA”) for further review.
On September 17, NASO convened its North American Safety Decision Authority and decided to conduct a safety recall to address the above condition in affected vehicles in the U.S. market.
As of the date of this filing, Hyundai has identified 631 claims related to the recall condition.
Hyundai is not aware of any crashes or injuries related to the recall condition.
7 Affected Products
|HYUNDAI||SONATA PLUG-IN HYBRID||2016-2017|
4 Associated Documents
Defect Notice 573 ReportRCLRPT-21V749-5765
Miscellaneous Document – CHRONOLOGYRMISC-21V749-1255
Recall 573 Report – Amendment 1
Latest Recalls Documents
For the most up to date documents from NHTSA for this Recall, click the lick above
What is J2534?
A single set of programming hardware consists of personal computer(PC), standard interface to a device driver and an interface hardware that connects between PC and a programmable ECU of vehicle.
The main purpose of this regulation is to program ECUs for all vehicles using a single set in the field.”
|CarDAQ Plus||Drew Technologies Inc.||4.04||1.9.28||1.9.28|
|Sun PassThru Pro||Snap-on Diagnostics||4.04||02.07u||02.07u|
|PassThru+ XS||I+ME Actia GmbH||4.04||02.07u||02.07u|
|PASS THRU PRO II||Snap-on Diagnostics||4.04||1.9.24||1.9.24|
|AEZ Flasher||AE Tools||4.04||1.9.28||1.9.28|
|CARDAQ-M||Drew Technologies Inc.||4.04||1.0.106||1.0.106|
|Universal Reprogrammer II||EASE Diagnostics||4.04||1.9.28||1.9.28|
* API, DLL and Firmware version may be controlled by the device manufacturer. Contact the manufacturer if you are unable to find the version listed above All devices were tested/verified on all Hyundai engine management systems.
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- VXDIAG VCX 2 in 1 works for both Ford and Mazda, support Ford and Mazda Diagnose and Programming.(Please download the latest vxmanager from vxdiag official website. Use new vxmanager to update firmware and driver and then update your device authorization.)
- Worth to own: Support J2534 protocol, this device actually works faster than Obdlink MX and ELM327 devices with Forscan, it can also works with FJDS license for programming. This is a great alternative to buying an expensive VCM2 for programming modules
- Support vehicle till 2019 year（Not works for FORD F150,F250,F350,F450,F550,F650,F750 before 2010）,Support Multi-Languages
- VXDIAG VCX NANO is an OEM diagnostic interface for the vehicles of Ford and Mazda. It can be compatible with OEM software of Ford IDS and Mazda IDS
- Full Technical Support Online: Firmware support update online. For software installation, you can feel free to contact us via amazon message, our engineer will provide online support by teamviewer or video
Last update on 2021-10-23 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-10-23 / Affiliate links / Images from Amazon Product Advertising API