2015-2017 Hyundai Sonata, 2016-2017 Sonata Hybrid, & Sonata Plug-In Hybrid Turn Signal May Activate in Wrong Direction

September 24, 2021 NHTSA CAMPAIGN NUMBER: 21V749000

Turn Signal May Activate in Wrong Direction

A turn signal that activates in the opposite direction of what was intended by the driver increases the risk of a crash.

 

NHTSA Campaign Number: 21V749

Manufacturer Hyundai Motor America

Components EXTERIOR LIGHTING, ELECTRICAL SYSTEM

Potential Number of Units Affected 466,109

 

Summary

Hyundai Motor America (Hyundai) is recalling certain 2015-2017 Sonata, 2016-2017 Sonata Hybrid, and Sonata Plug-In Hybrid vehicles. The Smart Junction Box (SJB) software logic may not properly interpret the signals received from the multifunction switch, which could cause the turn signal to activate in the opposite direction of what the driver intended.

 

Remedy

Dealers will update the SJB software, free of charge. Owner notification letters were mailed November 19, 2021. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 210.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Hyundai has a Recall

 


2017 Hyundai Sonata
2017 Hyundai Sonata

 


 

Technical Service Bulletin

GROUP

RECALL

NUMBER

21-01-071H

DATE

NOVEMBER, 2021

MODEL(S)

SONATA (LFa)

SONATA HYBRID (LF HEV)

SONATA PLUG-IN  (LF PHEV)

SUBJECT:

SMART JUNCTION BOX (SJB) – TURN SIGNAL CONTROL LOGIC UPDATE (RECALL 210)

 

IMPORTANT

*** Retail Vehicles ***

As required by federal law, dealer must not deliver new vehicle for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.

When a vehicle arrives at the service department, access Hyundai Motor America’s “Warranty Vehicle Information Screen (VIS)” via WEBDCS to identify open Campaigns.

 

Description: The Smart Junction Box (“SJB”) software logic may not properly interpret the signals received from the multifunction switch in certain circumstances. As a result, the turn signal may intermittently activate in the opposite direction of what was intended by the driver, thereby increasing the risk of a crash. This bulletin provides information related to the Smart Junction Box (SJB) software update for certain Sonata, Sonata Hybrid, and Sonata Plug-in Hybrid vehicles. This update includes the improvement for the turn signal control logic.

 

Applicable Vehicles:

  • Certain 2015-2017MY Sonata (LFa) produced from 05/02/2014 to 08/17/2016
  • Certain 2016-2017MY Sonata Hybrid (LF HEV) produced from 03/17/2015 to 12/27/2017
  • Certain 2016-2017MY Sonata Plug-in Hybrid (LF PHEV) produced from 07/31/2015 to 12/21/2017

 

GDS Information: 

System Selection: SJB (Smart Junction Box)

Event # Description
744* LFA TURN SIGNAL CONTROL LOGIC IMPROVEMENT
745* LF HEV/PHEV TURN SIGNAL CONTROL LOGIC IMPROVEMENT

(*or use a later available event as listed in the GDS-M if one is available)

 

ROM ID Information Table: 

Model(s) SYSTEM SJB P/NO. ROM ID
OLD NEW
LFa SJB 91950-C1010

91950-C1020

91950-C1030

91950-C1040

91950-C1050

91950-C1060

1.00 2.00
1.01

1.02

2.02
1.03

1.07

1.09

1.12

2.12
91950-C2070 1.05 2.05
1.06

1.10

2.10
LF HEV/PHEV 91950-E6010

91950-E6020

91950-E6030

91950-E6040

91950-E6050

91950-E5010

1.00

1.01

1.02

1.03

2.03

 

Service Procedure:

CAUTION

■ CAUTIONS DURING CONTROL UNIT UPGRADE

1) Make sure the vehicle’s battery is above 12 volts. If the vehicle has been in storage for days, run the engine to ensure an adequate battery charge state for reliable upgrade results.

2) Turn off all lamps (Do not leave head lamp switch in auto mode) and all accessories (including heater, A/C, blower, radio, seat warmer, defroster, etc.), and do not allow the battery to be discharged during upgrade.

3) Perform upgrade with the ignition switch in the ON position.

4) Be careful not to disconnect any cables connected to the vehicle or scan tool during upgrade.

5) Do not start the engine during upgrade.

6) Do not turn off the ignition switch during upgrade.

7) Do not touch the system buttons (like ‘BACK’, ‘HOME’, ‘etc.’) while performing upgrade.

 

CONTROL UNIT UPGRADE PROCEDURE USING THE GDS-Mobile

1. GDS (Global Diagnostic System)-Mobile INSTALLATION PROCEDURE

1. Connect the VCI-II into the vehicle’s DLC connector under the driver side instrument panel and check to turn the VCI-II on.

Before starting the update, make certain that the battery of the Tablet PC is sufficiently charged.

ECU upgrade function on GDS-Mobile is basically operating in wireless communication and Wi-Fi direct. Also, it’s possible to be performing via USB cable between Tablet PC and VCI   -II.

 

2. AUTOMATIC UPGRADE PROCEDURE USING THE GDS-MOBILE 

1. Select ECU Upgrade on the initial screen after entering the vehicle information.

Select Auto Mode.

 

2. Click on SJB system and click on ID Check.

 

3. The GDS-Mobile will read the current ROM ID in vehicle and check the newest upgrade event.

Select the upgrade event.

 

Choose between:

  • 745 For LF HEV / PHEV Turn Signal Control Logic Improvement

 

4. The vehicle battery voltage is checked to make sure it is at least 12 volts to ensure reliable upgrade results. Click OK if the
results indicate voltage is OK.

WARNING

If battery voltage is below 12 voltages as below, click BACK and then run the engine to ensure an adequate battery charge state for reliable upgrade results.

 

5. Upgrade (1/2) will begin, and the progress of the upgrade will appear on the bar graph. Upgrade (1/2) will occur until 100% is reached on the bar graph.

 

6. Upgrade (2/2) will begin, and the progress of the upgrade will appear in the bar graph.

Upgrade (2/2) will occur until 100% is reached on the bar graph.

After progress bar reaches 100%, turn the ignition key off for 10 seconds. Turn the key back to the on position, and then click OK to continue according to information displayed on the screen.

 

7. Click OK on the final screen, which indicates upgrade is complete.

 

8. Check if any incidental Diagnostic Trouble Codes (DTC) have been created by the upgrade and clear the DTC(s) present.

 

9. Start the engine to confirm proper operation of the vehicle.

 

3. MANUAL UPGRADE PROCEDURE USING THE GDS-MOBILE

NOTE:

  • The manual upgrade should be performed only when the automatic upgrade fails.
  • If automatic upgrade fails, turn the ignition key off for about 10 seconds, place it back in the on position to reset the control unit before performing manual upgrade.

 

1. Within the upgrade screen, select Manual Mode, then select upgrade event.

 

2. Select the control unit part number with reference to the above ROM ID Information Table (Page 2) and click Upgrade.

 

3. Enter the password from the below table then click OK.

 

#744

MENU PASSWORD
LF SJB 91950-C1010/20/30/40/50/60 (SW100) 9195
LF SJB 91950-C1010/20/30/40/50/60 (SW101/2) 5919
LF SJB 91950-C1010/20/30/40/50/60 (SW103/7/9/12) 5060
LFa SJB 91950-C2070 (SW105) 2070
LFa SJB 91950-C2070 (SW106/110) 0702

 

#745

MENU PASSWORD
LF HEV/PHEV SJB 91950-E6010/20/30/40/50/5010 (SW100/1/2/3)  0501

 

4. The vehicle battery voltage is checked to make sure it is at least 12 volts to ensure reliable upgrade results. Click OK if the
results indicate voltage is OK.

WARNING

If battery voltage is below 12 volts, click BACK and then run the engine to ensure an adequate battery charge state for reliable upgrade results.

 

5. Upgrade (1/2) will begin, and the progress of the upgrade will appear on the bar graph. Upgrade (1/2) will occur until 100% is reached on the bar graph.

 

6. Upgrade (2/2) will begin, and the progress of the upgrade will appear in the bar graph.

Upgrade (2/2) will occur until 100% is reached on the bar graph.

After progress bar reaches 100%, turn the ignition key off for 10 seconds. Turn the key back to the on position, and then click OK to continue according to information displayed on the screen.

 

7. Click OK on the final screen, which indicates upgrade is complete.

 

8. Check if any incidental Diagnostic Trouble Codes (DTC) have been created by the upgrade and clear the DTC(s) present.

 

9. Start the engine to confirm proper operation of the vehicle.

 


Customer FAQ

 

Q1: What is the safety concern?

A1: A turn signal that activates in the opposite direction of what was intended by the driver increase the risk of a crash.

 

Q2: What will be done during the recall service at the dealer?

A2: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the Smart Junction Box (SJB) software logic updated. The remedy procedure will be performed at no charge.  Hyundai will provide reimbursement to owners for repairs according to the plan submitted to the NHTSA on May 16, 2018.

 

Customer Notification

Owners be mailed notification letters in mid-November 2021 with a remedy available for this recall.

 


RECALL 210 ATTACHMENT A

CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION

 

  • August 2020 – April 2021

In August 2020, HMA’s NASO identified five (5) Vehicle Owner Questionnaires (“VOQ”) indicating turn signal malfunctions on certain model year 2015-2017 Hyundai Sonata vehicles.  The alleged conditions of the malfunction varied on misdirection by one or more turn signal lamps during normal operation.  NASO began routine field data analysis to identify and analyze specific trends in alleged improper operation of the vehicle’s turn signal lamps.

 

  • May 2021 – August 2021

In May 2021, NASO’s newly-formed Data Analytics (“DA”) team began review of identified reports alleging turn signal misdirection on the subject vehicles under its new process for pre-investigation of safety-related quality concerns.  During this time, Kia North America (“Kia NA”) became aware of Vehicle Owner Questionnaires (“VOQ”) indicating turn signal malfunctions on certain model year 2015-2016 Kia Sedona vehicles.  KMNA conducted a review of internal records and was able to confirm intermittent turn signal operation on a recovered incident multifunction switch assembly.  Kia NA initiated ongoing collection of warranty switches for further analysis by Kia Corporation (“Kia HQ”).

In July 2021, Kia NA initiated a warranty extension for multifunction switches on model year 20152016 Kia Sedona vehicles aimed at expediting recovery of warranty parts for analysis by Kia HQ.  Kia HQ continued testing of incident switches during this time but was unable to replicate the condition.

In August 2021, Kia HQ expanded their investigation to other Kia-badged peer vehicles and noted that while some vehicles used the same multifunction switch as the subject vehicles, there were no similar turn signal misdirection claim trends.  Kia HQ also noted the Smart Junction Box software logic used in the subject vehicles originated from a different supplier than other vehicles equipped with the same multifunction switch. Kia HQ investigated further and, based on confirmation of a software logic change during the latter part of 2017 Sedona vehicle production, determined that the software logic used in certain model year 2015-2017 Kia Sedona vehicles may not properly interpret signals received from the multifunction switch in certain circumstances.  Kia HQ shifted focus to replication efforts through testing of the software logic and expanding their investigation to all products using the similar logic, including Hyundai products.

 

  • September 2021

On September 8, 2021, Hyundai Motor Company (“HMC”) notified HMA’s NASO of Kia’s investigation findings.  NASO escalated DA’s analysis to the Technical Review Committee (“TRC”) for a complete investigation into the suspected defect condition.  On September 9, 2021, Kia HQ successfully replicated the misdirection condition.  According to Kia HQ, similar testing using improved Smart Junction Box software logic eliminated the condition.  NASO’s TRC concluded their investigation and identified 631 warranty claims involving model year 2015-2017 Hyundai Sonata vehicles indicating a condition similar to the misdirection condition replicated by Kia.   Based on this analysis and the results of Kia’s investigation, NASO’s TRC recommended to escalate the investigation to the North American Safety Decision Authority (“NASDA”) for further review.

 

On September 17, NASO convened its North American Safety Decision Authority and decided to conduct a safety recall to address the above condition in affected vehicles in the U.S. market.

 

As of the date of this filing, Hyundai has identified 631 claims related to the recall condition.

 

Hyundai is not aware of any crashes or injuries related to the recall condition.

 


7 Affected Products

Vehicles

MAKE MODEL YEAR
HYUNDAI SONATA 2015-2017
HYUNDAI SONATA HYBRID 2016-2017
HYUNDAI SONATA PLUG-IN HYBRID 2016-2017

 


10 Associated Documents

Manufacturer Notices(to Dealers,etc) – Recall 210: SMART JUNCITON BOX (SJB) TURN SIGNAL CONTROL LOGIC UPDATE – Dealer Best Practice (TSB# 21-01-071H): November 18, 2021

RCMN-21V749-7488.pdf 326.838KB

RCMN-21V749-7488

 


Remedy Instructions and TSB

RCRIT-21V749-8465.pdf 862.936KB

RCRIT-21V749-8465

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V749-4601.pdf 262.266KB

RCONL-21V749-4601

 


Recall 573 Report – Amendment 1

RCLRPT-21V749-2050.PDF 214.536KB

RCLRPT-21V749-2050

 


Defect Notice 573 Report

RCLRPT-21V749-5765.PDF 214.536KB

RCLRPT-21V749-5765

 


Miscellaneous Document – CHRONOLOGY

RMISC-21V749-1255.pdf 90.732KB

RMISC-21V749-1255

 


Recall Acknowledgement

RCAK-21V749-8330.pdf 645.631KB

RCAK-21V749-8330

 


Manufacturer Notices(to Dealers,etc) – Recall 210 Smart Junction Box – Dealer Best Practice

RCMN-21V749-3712.pdf 244.651KB

RCMN-21V749-3712

 


Recall Quarterly Report

RCLQRT-21V749-8649.PDF 211.16KB

RCLQRT-21V749-8649

 


Recall Quarterly Report #3, 2022-2

RCLQRT-21V749-0872.PDF 211.363KB

RCLQRT-21V749-0872

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V749&docType=RCL

 


 

J2534 Diagnostic & Reprogramming – Hyundai

J2534 Diagnostic & Reprogramming – Hyundai

 

J2534 Reprogramming Software:

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Bestseller No. 9
Autel MaxiSys MS908S Pro Automotive Diagnostic Scan Tool with J2534 ECU Programming/ ECU Coding/ Adaption, 2022 US Ver. of MaxiCOM MK908P, Same as Elite, Bi-Directional Control Full Scan, 36+ Services
  • 👍【2022 Newest Updates: AutoAuth Access & Cloud Service】Two long-awaited features for old customers!✅(Since June 2022)Autel original MS908S Pro scanner supports "AutoAuth" gateway access on 2018 and newer Fiat Chrysler vehicles, such as Chrysler, Dodge, Jeep, etc, still growing. ✅(Support Cloud Report Management, you can upload diagnostic reports to Autel Cloud and share reports with your customers through QR Code/email/text message easily, and they can view the reports anytime.
  • 👍【A Must for Garage and Workshop】If you need to program Benz/BMW, Autel MS908S Pro scanner is definitely an expert, this is what it does best! MS908S Pro is a mature product that has been tested and approved by workshops across US. Besides ECU Programming for Benz/BWM, MS908S Pro can perform ECU Coding, Active Tests, 36+ Services, All System Diagnostic, FCA “AutoAuth” Access, etc.🚦📢👉 Note: MS908S Pro is for North & South America only and supports English only.
  • 👍【One-Stop ECU Programming for BENZ/ BMW】Coming with J2534 ECU programming device, Autel MS908S Pro is competent for ECU programming and ECU coding/ adaption. It can program blank ECU, adapt existed ECU, match components, reflash second-hand ECU, unlock hidden functions, etc. In order to reduce operational burden, MaxiSys MS908S Pro provides one-stop operation to meet the needs of different experienced technicians, no worries about missing some steps and causing failure.
  • 👍【Advanced ECU Coding, Customize your Car】Automotive diagnostic scan tool MS908S Pro features Advanced ECU Coding, so you can use it to customize your car as needed by disabling some unneeded OEM settings (like auto start-stop, chimes, etc), or activating the hidden features pre-programmed to car computer to get high-end functions (like US-style daytime light, auto door look at a particular speed, etc).👉Compatible with BWM, VW, Audi, Skoda, etc.
  • 👍【OE-level Diagnostic Capability & Guided Function】Auto diagnostic tool MS908S Pro, with J2354 device for BT communication up to 210ft/70m working range, can access all available vehicle modules such as PCM, ECM, TCM, BCM, SCCM, etc, to read codes, clear codes, view live data, perform active tests, etc. Guided functions provides step by step specific guidances to complete some complex service operations. 👉Compatible with VW, Audi, Skoda, Seat, etc.
Bestseller No. 10
hyundai.oemdtc.com/product/k-B09SP8F2X6/US/hyundaioemdtc-20">Reprogramming Device Vehicle Communication Interface J2534 PassThru Bluetooth ECU Programming Device Work with Autel Maxisys Autel MS908S PRO MS908CV MK908 MK908P MS Elite and PC" />
Autel MaxiFlash Elite Reprogramming Device Vehicle Communication Interface J2534 PassThru Bluetooth ECU Programming Device Work with Autel Maxisys Autel MS908S PRO MS908CV MK908 MK908P MS Elite and PC
  • As a multi-protocol Pass-Thru vehicle interface, MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
  • Fully compatible with both SAE J2534-1 and J2534-2 reprogramming standards. Compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Fast performance ensures quickly reprogramming even the newest controllers.
  • Wireless with advanced networking functions. Built-in wireless and data storage. Rugged design capable of withstanding harsh environments. Internet updateable.
  • MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S II, MaxiSYS MS908S Pro, MaxiSys MS908S Pro II, MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiCOM MK908 Pro II, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
  • Supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.

Last update on 2022-11-28 / Affiliate links / Images from Amazon Product Advertising API

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