2017 Hyundai Tucson & Sonata Hybrid Recall 209 Engine Damage May Cause Stall or Fire

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This notice applies to your Hyundai, VIN: Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in your vehicle, with the VIN shown above. Hyundai is conducting a safety recall in the United States and Canada to address a condition of engine failures resulting in non-crash vehicle fires in certain model year 2017 Hyundai Sonata Hybrid and 2017 Hyundai Tucson vehicles in the U.S. and Canada. The purpose of this letter is to explain what the recall is about and to keep you informed of Hyundai’s recall implementation plan. We are currently making preparations to implement the safety recall remedy which when available, will be performed at no cost to you. We will send you another notification when the remedy is available. What is the problem? The engines in the subject vehicles may have been produced with conditions that can cause premature wear of the connecting rod bearings. A worn connecting rod bearing could result in abnormal knocking noise from the engine and/or illumination of the oil pressure warning light. If the vehicle is continually operated with a worn connecting rod bearing, the engine could become damaged and stall the vehicle during operation. In certain instances, a damaged connecting rod could puncture the engine block and cause engine oil to leak, which, in the presence of hot surfaces in the engine compartment, could increase the risk of a fire. A vehicle stall can increase the risk of a crash. If engine oil leaks onto certain engine components running at high operating temperature it could ignite and start an engine compartment fire. What should you do in the interim? We appreciate your patience. Hyundai is currently making preparations to implement the recall remedy. You will receive a second notification letter when the remedy is available. For updated information regarding this recall, please visit: www.HyundaiUSA.com/Campaign209 If you have other questions If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer and/or Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you. Hyundai Motor America Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 IMPORTANT SAFETY RECALL (INTERIM NOTICE) 2017 Sonata Hybrid, 2017 Tucson Nu Engine This is an important Safety Recall. • We are currently preparing the remedy. We will notify you when the remedy is ready. • For updated information, you can visit: www.HyundaiUSA.com/Campaign209 Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8” NHTSA Recall Number: 21V-727 Hyundai Recall Number: 209

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This notice applies to your Hyundai, VIN: Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in your vehicle, with the VIN shown above. Hyundai is conducting a safety recall in the United States and Canada to address a condition of engine failures resulting in non-crash vehicle fires in certain model year 2017 Hyundai Sonata Hybrid and 2017 Hyundai Tucson vehicles in the U.S. and Canada. What is the problem? The engines in the subject vehicles may have been produced with conditions that can cause premature wear of the connecting rod bearings. A worn connecting rod bearing could result in abnormal knocking noise from the engine and/or illumination of the oil pressure warning light. If the vehicle is continually operated with a worn connecting rod bearing, the engine could become damaged and stall the vehicle during operation. In certain instances, a damaged connecting rod could puncture the engine block and cause engine oil to leak, which, in the presence of hot surfaces in the engine compartment, could increase the risk of a fire. A vehicle stall can increase the risk of a crash. If engine oil leaks onto certain engine components running at high operating temperature, it could ignite and start an engine compartment fire. What will Hyundai do? Your Hyundai dealer will perform an engine inspection test to determine the presence of any bearing damage. If the bearing is damaged, the engine will be replaced with a new one. In addition to the remedy, all affected vehicles will receive an enhanced engine control software update containing a new Knock Sensor Detection System (“KSDS”) as part of a product improvement campaign enhancing the engine’s protection from internal wear. The KSDS continuously monitors engine vibrations for unusual patterns potentially indicating an abnormal condition with the engine, such as a damaged connecting rod bearing, that could lead to an engine failure. The remedy procedure will be performed at NO CHARGE to you. What should you do? Please contact your nearest Hyundai dealer to schedule the recall repair as soon as possible. If the Malfunction Indicator Light is illuminated in your vehicle, you should seek service at your Hyundai dealer as soon as possible. The actual time required to perform the repair will take approximately one hour or less, however your vehicle may be needed longer. If the engine requires replacement, the repair will take approximately 7 hours to complete. Therefore, we recommend scheduling a service appointment to minimize inconvenience. If you have other questions If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you. Hyundai Motor America Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 IMPORTANT SAFETY RECALL 2017 Sonata Hybrid, 2017 Tucson Nu Engine Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8” NHTSA Recall Number: 21V-727 Hyundai Recall Number: 209 This is an important Safety Recall. • Please contact your nearest Hyundai dealer to schedule the repair as soon as possible. • This repair will be performed at NO CHARGE to you. • To locate your nearest Hyundai dealer and schedule your appointment please visit: www.HyundaiUSA.com/Campaign209

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Recall 209: ENGINE INSPECTION / REPLACEMENT – Dealer Best Practice (TSB# 21-01-073H) December 09, 2021 Updates to this Document Date • TSB # 21-01-073H – Remedy Available 12/09/2021 As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. Description of Campaign: Certain applicable vehicles may have engines produced with conditions that can cause premature wear of the connecting rod bearings. A worn connecting rod bearing could result in abnormal knocking noise from the engine and/or illumination of the oil pressure warning light. Follow the TSB# 21-01-073H to inspect the vehicle to determine the applicable repair procedure based on the inspection results and replace the engine, if needed. Affected Vehicles: • Certain 2017MY Sonata HEV (LF HEV) with Nu 2.0L GDI Hybrid engines • Certain 2017MY Tucson (TL) with Nu 2.0L GDI engines To check vehicle specific recall and campaign applicability, access the “Vehicle Information” screen via WebDCS. The Fix: Hyundai dealers will inspect the engine using procedures outlined in TSB 21-01-073H. Based on the results of the engine inspection, engine replacement may be necessary. Per HMA Warranty policy, PA submission is required prior to engine replacement. • Estimated Repair Time (Based on Warranty Op Time): Up to 1.2 hours for the inspection. Addition time required if engine replacement is necessary. • Recommended Technician Training Level: • For Internal Combustion Engine (ICE) drivetrain: • Minimum Certified Level: Certified • For Hybrid Electric Vehicle (HEV) drivetrain: • Minimum Certified Level: Expert Recommended Alternative Transportation: It is advisable to have an SRC reserved for the customer(s) in anticipation of the vehicle remaining at the dealership for potential extensive repairs. Customer Talk Tracks It is advisable to communicate to customers this recall may take additional time to complete in addition to other requested service repairs. Best Practice Checklist Reservation: Did you check WebDCS for additional campaigns or recalls?  Yes  No Readiness: Are parts in stock to complete this campaign?  Yes – Provide customer with ETA  No – Contact parts and get ETA Reception: Did you explain to the customer the expected repair time based on the repair?  Yes  No Reception: Did you offer the customer Alternative Transportation?  Yes  No Repair: Does the Technician meet the recommended training requirements to complete this recall/campaign?  Yes  No Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?  Yes  No Additional Training & Resources Hyundai Learning Portal 1. For Internal Combustion Engine (ICE) drivetrain: – Successful completion of the Engine Technology – Classroom (#SVCET28_208) or the Engine Tech vILT Final Exam – Web (#SVCDENGVILTEXITW20_865) Course 2. For Hybrid Electric Vehicle (HEV) drivetrain: – Successful completion of the Engine Technology – Classroom (#SVCET28_208) or the Engine Tech vILT Final Exam – Web (#SVCDENGVILTEXITW20_865) Course – Successful completion of Hybrid Vehicle Service Safety – Web (#SVCHYBRIDSFTY15W_736) – Successful completion of Hybrid Vehicle Training – Classroom (#SVCHHYBVEHTRN218_800 Parts • There are no required replacement parts for the inspection. If an engine replacement is needed, follow the applicable shop manual for the long block engine. • Follow the standard Warranty policy and use a new engine (long block) if vehicle is within 5 years/60,000 miles (“5/60”) and a Reman engine when beyond 5/60 (if available). Warranty Information Claim Process: • Inspection will be submitted under the campaign claim entry screen; utilize the TSB op codes in the Warranty Information table • If engine replacement is needed based on the inspection results, submit the engine replacement as a separate warranty claim using standard LTS and follow the published service information from the applicable shop manual to remove and replace the engine assembly. • If a part that is not covered by this recall is found in need of replacement while performing this recall, and the affected part is still within warranty, include it with the separate engine warranty claim. If the affected part is out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the work. Warranty Information Table: Customer FAQ Q1: What is the safety concern? A1: A vehicle stall at highway speeds can increase the risk of a crash. If engine oil leaks onto certain engine components running at high operating temperature, it could ignite and start an engine compartment fire. Q2: What will be done during the recall service at the dealer? A2: Hyundai Motor America will notify owners of affected vehicles to return their vehicles to their Hyundai dealers for an engine inspection test to determine the presence of any bearing damage. If the bearing is damaged, the engine will be replaced with a new one. In addition to the remedy, all affected vehicles will receive an enhanced engine control software update containing a new Knock Sensor Detection System (“KSDS”) as part of a product improvement campaign enhancing the engine’s protection from internal wear. The KSDS continuously monitors engine vibrations for unusual patterns potentially indicating an abnormal condition with the engine, such as a damaged connecting rod bearing, that could lead to engine failure. The remedy procedure will be performed at no charge. Hyundai will provide reimbursement to owners for repairs according to the plan submitted to NHTSA on May 16, 2018. Customer Notification Owners will be mailed with notification letters in late December 2021/January 2022 with a remedy available letter for this recall. Owners were previously mailed interim notification letters in late November 2021 notifying that a remedy was in development. Contact Reference Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. Hyundai Motor America Key Contact Information Dealer Support Contact Information Description Parts HyundaiPartsHotline@MobisUSA.com 1-800-545-4515 Parts ordering hotline Techline 1‐800‐325‐6604 Vehicle Technical Support for Hyundai Dealer Technicians Warranty HELPREP Line 1‐877‐446‐2922 Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center PA@hmausa.com Warranty Prior Approval (PA) Center for Hyundai Dealers Xtime Technical Support Support@xtime.com 1‐866‐984‐6355 Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes AutoLoop Technical Support Support@autoloop.com 1-877-850-2010 Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes CDK Technical Support https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Customer Support Contact Information Description Hyundai Customer Care Center (Recall / Campaign Questions) 1‐855‐671‐3059 Customer questions or concerns related to recall or service campaigns Hyundai Recall / Campaign Website www.hyundaiusa.com/recall Updated information related to the specific recall or service campaign Hyundai Customer Care Center (General Questions) 1‐800‐633‐5151 Customers general questions, non‐campaign related Hyundai Roadside Assistance 1-800-243-7766 Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling Car Care Scheduling (Xtime) – Recall Appointment Notification 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” Parts – Campaign Parts Management (CPM) Procedure As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management Service Rental Car (SRC) Program SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance Technical Service Bulletin (TSB) www.HyundaiDealer.com > Service tab > Hyundai Tech Info Uncompleted Campaign VIN Listing A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. Recall Campaign Website www.hyundaiusa.com/recall NHTSA Website www.safercar.gov Appendix Updates To This Document Date • Remedy Not Yet Available 09/22/2021

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Recall 209 – Nu Engine 2.0L – Dealer Best Practice September 22, 2021 To see if your vehicle is affected, please access Hyundai Motor America’s “Warranty Vehicle Information Screen (VIS)” via WEBDCS to identify open campaigns/recalls. Description of Campaign: The engines in the subject vehicles may have been produced with conditions that can cause premature wear of the connecting rod bearings. A worn connecting rod bearing could result in abnormal knocking noise from the engine and/or illumination of the oil pressure warning light. If the vehicle is continually operated with a worn connecting rod bearing, the engine could become damaged and eventually stall the vehicle during operation. In limited instances, a damaged connecting rod could puncture the engine block and cause engine oil to leak, which, in the presence of hot surfaces in the engine compartment, could increase the risk of a fire. Stop Sale Action: No, a “stop sale” is not needed as these vehicles are no longer in production or offered for retail. However, please note that vehicles in dealer’s used stock inventory must have the recall completed prior to placing them into customer use. Affected Vehicles: • Certain 2017 model year Hyundai Tucson vehicles equipped with 2.0-liter “Nu” GDI engines produced by Hyundai Motor Company (“HMC”) • Certain 2017 model year Hyundai Sonata Hybrid vehicles equipped with 2.0-liter “Nu” GDI engines produced by Hyundai Motor Company (“HMC”) The Fix: Remedy is currently under development. Recommended Alternative Transportation: Be prepared to hold the vehicle and put customers in an SRC or alternative transportation, if needed, until a remedy is available. Best Practice Checklist Additional items will be added to the checklist once a remedy becomes available. Reservation: Did you check WebDCS for additional campaigns or recalls?  Yes  No Additional Training & Resources Hyundai Learning Portal Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by HMA. Hyundaidealer.com A WebDCS announcement will be provided on Hyundaidealer.com informing dealers of a remedy not yet available for this recall. Parts Parts, if applicable, will be provided once a remedy has been released by HMA. Customer FAQ Q1: What is the safety concern? A1: A vehicle stall at highway speeds can increase the risk of a crash. If engine oil leaks onto certain engine components running at high operating temperature, it could ignite and start an engine compartment fire. Q2: Have there been any accidents or injuries? A2: As of the date of this filing, Hyundai is not aware of any confirmed crashes, injuries, or fires attributable to this condition. Q3: What will be done during the recall service at the dealer? A3: Hyundai Motor America plans to notify owners of affected vehicles to return their vehicles to their Hyundai dealers for an engine inspection test to determine the presence of any bearing damage. If the bearing is damaged, the engine will be replaced with a new one. In addition to the remedy, all affected vehicles will receive an enhanced engine control software update containing a new Knock Sensor Detection System (KSDS) as part of a product improvement campaign enhancing the engine’s protection from internal wear. The KSDS continuously monitors engine vibrations for unusual patterns potentially indicating an abnormal condition with the engine, such as a damaged connecting rod bearing, that could lead to an engine failure. The remedy procedure will be performed at no charge. Hyundai will provide reimbursement to owners for repairs according to the plan submitted on May 16, 2018. Customer Notification Owners will be notified beginning in mid-November 2021. NHTSA has been notified of this recall. Reference Please see the following page for commonly referred to contacts. Key Contact Information Dealer Support Contact Information Description Parts HyundaiPartsHotline@MobisUSA.com 1-800-545-4515 Parts ordering hotline Techline 1‐800‐325‐6604 Vehicle Technical Support for Hyundai Dealer Technicians Warranty HELPREP Line 1‐877‐446‐2922 Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center PA@hmausa.com Warranty Prior Approval (PA) Center for Hyundai Dealers Xtime Technical Support Support@xtime.com 1‐866‐984‐6355 Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes AutoLoop Technical Support Support@autoloop.com 1-877-850-2010 Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes CDK Technical Support https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Customer Support Contact Information Description Hyundai Customer Care Center (Recall / Campaign Questions) 1‐855‐671‐3059 Customer questions or concerns related to recall or service campaigns Hyundai Recall / Campaign Website www.hyundaiusa.com/recall Updated information related to the specific recall or service campaign Hyundai Customer Care Center (General Questions) 1‐800‐633‐5151 Customers general questions, non‐campaign related Hyundai Roadside Assistance 1-800-243-7766 Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling Car Care Scheduling (Xtime) – Recall Appointment Notification 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” Parts – Campaign Parts Management (CPM) Procedure As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management Service Rental Car (SRC) Program SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance Technical Service Bulletin (TSB) www.HyundaiDealer.com > Service tab > Hyundai Tech Info Uncompleted Campaign VIN Listing A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. Recall Campaign Website www.hyundaiusa.com/recall NHTSA Website www.safercar.gov

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Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair Technical Service Bulletin GROUP NUMBER RECALL 21-01-073H DATE MODEL(S) DECEMBER 2021 APPLICABLE VEHICLES BELOW SUBJECT: ENGINE INSPECTION / REPLACEMENT (RECALL CAMPAIGN 209) Description: Certain applicable vehicles may have engines produced with conditions that can cause premature wear of the connecting rod bearings. A worn connecting rod bearing could result in abnormal knocking noise from the engine and/or illumination of the oil pressure warning light. Follow the procedure to inspect the vehicle to determine the applicable repair procedure based on the inspection results. Applicable Vehicles: Certain 2017 MY Sonata Hybrid (LF HEV) vehicles with Nu 2.0L GDI Hybrid engines Certain 2017 MY Tucson (TL) vehicles with Nu 2.0L GDI engines Warranty Information: MODEL OP CODE INSPECTION / OPERATION OP TIME CAUSAL P/N NATURE CODE CAUSE CODE Sonata Hybrid (LF HEV) 11D196R0 BCT Pass 0.6 M/H 2D312-2EU02A E74 ZZ7 11D196R1 BCT No Pass 0.9 M/H 11D196R2 No BCT 1.2 M/H 11D196R3 BCT Pass w/ Abnormal Noise 1.2 M/H 11D196R4 Crankshaft Cannot Rotate 0.5 M/H Tucson (TL) 11D196R5 BCT Pass 0.6 M/H 2D352-2EU02 E74 ZZ7 11D196R6 BCT No Pass 0.9 M/H 11D196R7 No BCT 1.2 M/H 11D196R8 BCT Pass w/ Abnormal Noise 1.2 M/H 11D196R9 Crankshaft Cannot Rotate 0.5 M/H *** Retail Vehicles *** As required by federal law, dealer s must not deliver new vehicle s for sale or for lease to customers until all open recalls have been performed. Dealer s must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. When a vehicle arrives at the Service Department, access Hyundai Motor America’s “Vehicle Information Screen (VIS)” via WEBDCS to identify open recalls and campaigns.  IMPORTANT ENGINE INSPECTION / REPLACEMENT (RECALL CAMPAIGN 209) TSB #: 21-01-073H Page 2 of 6 SUBJECT: SUBJECT: NOTE 1: *** Claim Submission Details *** ➢ Inspection: Submit for the inspection using the campaign claim entry screen & table specified above. ➢ Engine Replacement: If it is determined that the vehicle requires engine replacement based on the inspection results, submit the engine replacement as a separate warranty claim using standard LTS and follow the published service information from the applicable shop manual to remove and replace the engine assembly. Please ensure to follow standard warranty policy and use a new engine (long block) if vehicle is within 5 years/60,000 miles (“5/60”) and a Reman when beyond 5/60 (if available). NOTE 2: If a part that is not covered by this recall is found in need of replacement while performing this recall, and the affected part is still within warranty, include it with the separate engine warranty claim. If the affected part is out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the work. ENGINE INSPECTION / REPLACEMENT (RECALL CAMPAIGN 209) TSB #: 21-01-073H Page 3 of 6 SUBJECT: SUBJECT: Service Procedure Flowchart: ENGINE INSPECTION / REPLACEMENT (RECALL CAMPAIGN 209) TSB #: 21-01-073H Page 4 of 6 SUBJECT: SUBJECT: Service Procedure: (Refer to the QR link for additional video information →) Hyundai Service Learning – Recall 209 Service Procedure Engine Inspection – (Engine Rotation Check) 1. Rotate the crankshaft with the crank rotator SST. ➢ If the crankshaft cannot be turned with a moderate force, then measure the force required to turn the crankshaft with a torque wrench. ➢ If the SST or shop tools do not fit the specific vehicle type, remove the front RH wheel, and wheel liner or underbody tray as needed to rotate the crankshaft. ❖ If the crankshaft rotates normally, go to Step 2 below for “Bearing Clearance Test”. ❖ If the force required for rotating the crankshaft is greater than 94 lb-ft., documentation through STUI video is required. o Bearing Clearance Test is not possible. o Take a STUI picture of the engine oil level on the dipstick with the VIN clearly visible in the photo using a copy of the RO or last 6-digits of VIN on paper. o Submit PA for engine replacement approval. o Use appropriate Op Code for “Crankshaft Cannot Rotate” from the Warranty Information table to complete the inspection procedure. o Please submit the engine replacement as a separate warranty claim using standard LTS labor operations for the applicable model for long block engine replacement. Engine Inspection – (Bearing Clearance Test) 2. Refer to TSB # 21-EM-004H-1 to complete the Service Procedure for Bearing Clearance Test. ❖ If the test result is “PASS”: o Save a screenshot of the results screen. o Follow the remaining steps of the inspection TSB. o Reinstall all components in the reverse order of removal. o Check for DTCs and perform the appropriate diagnostic service. Ensure no warning lights are present to complete the procedure. o Refer to Campaign 966 to update the Engine ECM if new software is available. o Use appropriate Op Code for “BCT Pass” from the Warranty Information table to complete the inspection procedure. If If other engine accessory other engine accessory components are seized, remove the components are seized, remove the engine accessory belt prior to engine accessory belt prior to completing the engine rotation completing the engine rotation check. NOTICE NOTICE ENGINE INSPECTION / REPLACEMENT (RECALL CAMPAIGN 209) TSB #: 21-01-073H Page 5 of 6 SUBJECT: SUBJECT: ❖ If the test result is “NO PASS”: *** IMPORTANT *** Please note that a PA and Engine Diagnosis Worksheet will be auto generated and SAVED in DRAFT if a “NO PASS” result is achieved. o Save a screenshot of the results screen. o Submit PA for engine replacement approval. o Follow the remaining steps of this TSB to replace the engine (upon PA approval). o Check for DTCs and perform the appropriate diagnostic service. Ensure no warning lights are present to complete the procedure. o Refer to Campaign 966 to update the Engine ECM if new software is available. o Use appropriate Op Code for “BCT No Pass” from the Warranty Information table to complete the inspection procedure. o Please submit the engine replacement as a separate warranty claim using standard LTS labor operations for the applicable model for long block engine replacement. ❖ If the test result is “No BCT”: o This screen may result if one or more cylinders were skipped in the BCT Process. o Save a screenshot of the results screen. o Record Error Code Number on Repair Order. o Follow “Skipped Cylinder STUI Video Submission” steps on page 10 of TSB 21-EM-004H-1 (or latest version) for recording appropriate STUI video of Skipped Cylinder Test. o Submit PA for engine replacement approval. o Follow the remaining steps of this TSB to replace the engine (upon PA approval). o Check for DTCs and perform the appropriate diagnostic service. Ensure no warning lights are present to complete the procedure. o Refer to Campaign 966 to update the Engine ECM if new software is available. o Use appropriate Op Code for “No BCT” from the Warranty Information table to complete the inspection procedure. o Please submit the engine replacement as a separate warranty claim using standard LTS labor operations for the applicable model for long block engine replacement. PA Approval is required PA Approval is required for engine replacement. Submit for engine replacement. Submit PA and refer to the Dealer Best PA and refer to the Dealer Best Practices guide for the latest requirements for engine approval. Practices guide for the latest requirements for engine approval.  ➢ A picture of the lower end damage is required if present  ➢ Use STUI feature on the GDS to take and submit pictures and videos. NOTICE NOTICE ENGINE INSPECTION / REPLACEMENT (RECALL CAMPAIGN 209) TSB #: 21-01-073H Page 6 of 6 SUBJECT: SUBJECT: *** IF ENGINE REPLACEMENT IS REQUIRED AND APPROVED BY PA *** Follow the published Service Information from the applicable Shop Manual to remove and replace the Engine Assembly. Shop Manual Section Location: Engine Mechanical > Engine And Transaxle Assembly > Engine And Transaxle Assembly > Repair Procedures a) Be sure to connect the (2) oil coolant hoses between the oil cooler and the water temperature control assembly (if equipped). o Fill the cooling system with 50/50 ~ 70/30 (Water/Anti-Freeze) coolant mixture. b) Fill the engine crankcase: o Add engine oil amount specified for the engine for the initial dry fill of the crankcase. o With the fuel system disabled temporarily, crank the engine for several seconds to prime the lubrication system prior to starting the engine. o Recommended Oil Specifications: o 5W-30 Full Synthetic type with API SN/SN+/SP, ILSAC GF4/GF5 or higher service grade c) Start the engine to warm it up and begin the cooling system air bleeding process. o Check for any leaks during this time. o After the engine has warmed up to normal operating temperature, turn the engine off, wait a few minutes, and then adjust the engine oil level up the “F” mark as shown. d) Check for additional TSB to update the Engine ECM if new software is available. e) When all fluids have been fully filled and all work quality checks are completed: o Set the customer’s audio station presets. o Relearn the Steering Angle Sensor using the GDS. o Clear any DTC’s (if present) with engine ON. o Certain DTC’s may reset if it’s not cleared with the engine running. o Perform the appropriate diagnostic service for any DTC’s. o Ensure no warning lights are present. o Reset the engine adaptive values using the GDS. o Perform a short road test to confirm normal vehicle drivability. Optimum Engine Oil Fill L Optimum Engine Oil Fill Level  ➢ Clear any DTC’s (if present) with engine ON. Certain DTC’s may reset if not cleared with the engine running.  ➢ Reset engine adaptive values. NOTICE NOTICE

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