Recall 208 – Trunk Emergency Release May Fail/FMVSS 401 – 2017-2018 Hyundai Sonata, 2016-2018 Sonata Hybrid, 2018-2020 Accent, & 2016-2017 Azera

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This notice applies to your Hyundai, VIN: Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. Hyundai is initiating recall campaign 208, a noncompliance recall to repair a trunk latch assembly in certain model year 2018 – 2020 Accent, 2016 – 2017 Azera, 2017 – 2018 Sonata, 2016 – 2018 Sonata Hybrid and 2017 – 2018 Sonata Plug-In Hybrid vehicles in the U.S. and Canada. The purpose of this letter is to explain what the recall is about and to keep you informed of Hyundai’s recall implementation plan. We are currently making preparations to implement the safety recall remedy which when available, will be performed at no cost to you. We will send you another notification when the remedy is available. What is the problem? The trunk latch pawl in the subject vehicles can thermally contract when exposed to high ambient temperature. While engaged under this condition, an attempt to release the pawl and open the trunk lid could result in damage to the pawl. A damaged pawl could prevent opening of the trunk lid with the emergency trunk release inside the trunk, presenting risk of injury to an occupant locked in the trunk. As such, the involved vehicles might not comply with Federal Motor Vehicle Safety Standard No. 401, “Interior Trunk Release.” What should you do in the interim? We appreciate your patience. Hyundai is currently making preparations to implement the recall remedy. You will receive a second notification letter when the remedy is available. For updated information regarding this recall, please visit: www.HyundaiUSA.com/Campaign208 If you have other questions If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer and/or Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you. Hyundai Motor America Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 IMPORTANT SAFETY RECALL (INTERIM NOTICE) 2018 – 2020 Accent, 2016 – 2017 Azera, 2017 – 2018 Sonata, 2016 – 2018 Sonata Hybrid, 2017 – 2018 Sonata Plug-In Hybrid Trunk Latch This is an important Safety Recall. • We are currently preparing the remedy. We will notify you when the remedy is ready. • For updated information, you can visit: www.HyundaiUSA.com/Campaign208 Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8” NHTSA Recall Number: 21V-619 Hyundai Recall Number: 208**************************************************************************************************************Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair Technical Service Bulletin GROUP NUMBER Recall 21-01-063H DATE MODEL(S) October, 2021 Accent (HC), Azera (HG), Sonata (LFa), Sonata Hybrid (LF HEV), Sonata Plug-in Hybrid (LF PHEV) SUBJECT: TRUNK LATCH BASE REPLACEMENT (RECALL 208) Description: On certain Accent (HC), Azera (HG), Sonata (LFa), Sonata Hybrid (LF HEV), and Sonata Plug-in Hybrid (LF PHEV) vehicles, the trunk latch pawl can thermally contract when exposed to high ambient temperatures. An attempt to release the pawl and open the trunk lid in this condition could result in damage to the pawl, preventing opening of the trunk lid through actuation of the emergency trunk release and presenting risk of injury to an occupant locked in the trunk. This bulletin describes the procedure to replace the trunk latch base with improved parts. Applicable Vehicles: Certain 2018 – 2020MY Accent (HC) vehicles produced from 9/8/2017 to 5/31/2019. Certain 2016 – 2017MY Azera (HG) vehicles produced from 3/8/2016 to 11/21/2016. Certain 2017 – 2018MY Sonata (LFa) vehicles produced from 5/2/2016 to 7/18/2018. Certain 2016 – 2018MY Sonata Hybrid (LF HEV) vehicles produced from 3/2/2016 to 3/30/2018. Certain 2017 – 2018MY Sonata Plug-in Hybrid (LF PHEV) vehicles produced from 5/12/2016 to 3/9/2018. Parts Information: Applicable Model(s) Part Number Part Name Comments Accent (HC) 81231-A7030QQH Trunk lid latch base N/A Azera (HG) 2018MY Sonata (LFa) 2018MY Sonata Hybrid (LF HEV) 2018MY Sonata Plug-in Hybrid (LF PHEV) 81231-3V000QQH Without valet locking switch 2017MY Sonata (LFa) 2016 – 2017MY Sonata Hybrid (LF HEV) 2017MY Sonata Plug-in Hybrid (LF PHEV) 81231-C1010QQH With valet locking switch *** Retail Vehicles *** As required by federal law, dealer must not deliver new vehicle for sale or for lease to customers until all open recalls have been performed. Dealers should also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. When a vehicle arrives at the Service Department, access Hyundai Motor America’s “Warranty Vehicle Information screen (VIS)” via WEBDCS to identify open Campaigns.  IMPORTANT TRUNK LATCH BASE REPLACEMENT (RECALL 208) TSB #: 21-01-063H Page 2 of 3 SUBJECT: SUBJECT: Warranty Information: MODEL OP CODE OPERATION OP TIME CAUSAL PART NATURE CODE CAUSE CODE Sonata (LFa) 11D153R0 Trunk Latch Base Replacement 0.3 M/H 81231-C1010QQH I11 ZZ3 Sonata Hybrid (LF HEV) Sonata Plug-in Hybrid (LF PHEV) 11D153R1 Accent (HC) 11D153R2 81231-A7030QQH Azera (HG) 11D153R3 0.4 M/H 81231-3V000QQH NOTE 1: Submit Claim on Campaign Claim Entry Screen. NOTE 2: If a part that is not covered by this recall is in need of replacement while performing this recall, and the affected part is still under warranty, please submit a separate claim using the same repair order. If the affected part is out of warranty, submit a prior approval request for goodwill consideration prior to performing the work. Service Procedure: 1. Remove the trunk latch assembly according to the applicable vehicle shop manual. Scan the QR code or use the link below for a reference video of the service procedure. https://vimeo.com/610413286/1563f12008 2. Remove the trunk latch assembly screws. Screw Tightening Torque • •5.15.1–8.08.0 lb lb–ftft • •0.70.7–1.11.1 kgf.m kgf.m • •6.96.9–10.810.8 N.m N.m Body Body (Interior and (Interior and Exterior)Exterior) Trunk Lid Trunk Lid Trunk Lid Trunk Lid LatchLatch TRUNK LATCH BASE REPLACEMENT (RECALL 208) TSB #: 21-01-063H Page 3 of 3 SUBJECT: SUBJECT: 3. Replace the trunk lid latch base and reuse the actuator. 4. Reinstall the removed parts in reverse order of removal. 5. After reassembly, verify that the trunk and emergency release lever both operate properly. 6. The service procedure is now complete. Latch base Actuator When reusing the actuator, do When reusing the actuator, do not contaminate the motor area. not contaminate the motor area. NOTICE NOTICE**************************************************************************************************************This notice applies to your Hyundai, VIN: Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in your vehicle, with the VIN shown above. Hyundai is initiating recall campaign 208, a noncompliance recall to repair a trunk latch assembly in certain model year 2018 – 2020 Accent, 2016 – 2017 Azera, 2017 – 2018 Sonata, 2016 – 2018 Sonata Hybrid and 2017 – 2018 Sonata Plug-In Hybrid vehicles in the U.S. and Canada. What is the problem? The trunk latch pawl in the subject vehicles can thermally contract when exposed to high ambient temperature. While engaged under this condition, an attempt to release the pawl and open the trunk lid could result in damage to the pawl. A damaged pawl could prevent opening of the trunk lid with the emergency trunk release inside the trunk, presenting risk of injury to an occupant locked in the trunk. As such, the involved vehicles might not comply with Federal Motor Vehicle Safety Standard No. 401, “Interior Trunk Release.” What will Hyundai do? Your Hyundai dealer will replace the trunk latch base with improved parts. This procedure will be performed at NO CHARGE to you. What should you do? Please contact your nearest Hyundai dealer to schedule the recall repair as soon as possible. If the Malfunction Indicator Light is illuminated in your vehicle, you should seek service at your Hyundai dealer as soon as possible. The actual time required to perform the repair will take approximately one hour or less, however your vehicle may be needed longer. Therefore, we recommend scheduling a service appointment to minimize inconvenience. If you have other questions If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you. Hyundai Motor America Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 IMPORTANT SAFETY RECALL 2018 – 2020 Accent, 2016 – 2017 Azera, 2017 – 2018 Sonata, 2016 – 2018 Sonata Hybrid, 2017 – 2018 Sonata Plug-In Hybrid Trunk Latch Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8” NHTSA Recall Number: 21V-619 Hyundai Recall Number: 208 This is an important Safety Recall. • Please contact your nearest Hyundai dealer to schedule the repair as soon as possible. • This repair will be performed at NO CHARGE to you. • To locate your nearest Hyundai dealer and schedule your appointment please visit: www.HyundaiUSA.com/Campaign208**************************************************************************************************************Recall 208 TRUNK LATCH BASE REPLACEMENT – Dealer Best Practice October 18, 2021 Updates to this Document Date • TSB # 21-01-063H – Remedy Available 10/18/2021 To see if your vehicle is affected, please access Hyundai Motor America’s “Warranty Vehicle Information Screen (VIS)” via WEBDCS to identify open campaigns/recalls. Description of Campaign: On certain Accent (HC), Azera (HG), Sonata (LF/LFa), Sonata Hybrid (LF HEV), and Sonata Plug-in Hybrid (LF PHEV) vehicles, the trunk latch pawl can thermally contract when exposed to high ambient temperatures. An attempt to release the pawl and open the trunk lid in this condition could result in damage to the pawl, preventing opening of the trunk lid through actuation of the emergency trunk release and presenting risk of injury to an occupant locked in the trunk. This bulletin TSB# 21-01-063H describes the procedure to replace the trunk latch base with revised parts. Easy & Simplified Description: When the trunk latch pawl is exposed to hot temperatures, it may shrink. When the trunk is opened and the pawl shrinks, the trunk lid may not open when applying the emergency trunk release. This may cause harm to an occupant stuck in the trunk. Stop Sale Action: No, a “stop sale” is not needed as these vehicles are no longer in production or offered for retail. However, please note that vehicles in dealer’s used stock inventory must have the recall completed prior to placing them into customer use. Applicable Vehicles: • Certain 2018 – 2020MY Accent (HC) vehicles produced from 9/8/2017 to 5/31/2019 • Certain 2016 – 2017MY Azera (HG) vehicles produced from 3/8/2016 to 11/21/2016 • Certain 2017 – 2018MY Sonata (LFa) vehicles produced from 5/2/2016 to 7/18/2018 • Certain 2016 – 2018MY Sonata Hybrid (LF HEV) vehicles produced from 3/2/2016 to 3/30/2018 • Certain 2017 – 2018MY Sonata Plug-in Hybrid (LF PHEV) vehicles produced from 5/12/2016 to 3/9/2018. The Fix: Hyundai will be replacing the trunk latch base for the vehicles impacted by this recall at no cost to the customers. The reference video of the service procedure can be accessed via the QR code or link below (also in TSB): • Link: https://vimeo.com/610413286/1563f12008 • QR Code: • Estimated Repair Time (Based on Warranty Time): [.3 to .4hrs.] • Estimated Customer Wait Time (Based on Campaign + MPI + Oil Change): [1.3- to 1.4hrs.] • Recommended Technician Training Level: Hyundai Certified Service Technician with 6 months or more repairing Hyundai vehicles” for training. Recommended Alternative Transportation: It is recommended that customers be placed in a SRC if parts are not available at time of initial visit. Best Practice Checklist Reservation: Did you check WebDCS for additional campaigns or recalls?  Yes  No Readiness: Are parts in stock to complete this campaign?  Yes – Provide customer with ETA  No – Contact parts and get ETA Reception: Did you explain to the customer the expected repair time based on the repair?  Yes  No Reception: Did you explain to customer the warranty requirements?  Yes  No Reception: Did you offer the customer Alternative Transportation?  Yes  No Repair: Did you provide the customer with an eMPI?  Yes  No Repair: Does the Technician meet the recommended training requirements to complete this recall/campaign?  Yes  No Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?  Yes  No Additional Training & Resources Hyundai Learning Portal • Are there any applicable training courses here? – No appliable training course(s) related to this recall. Hyundaidealer.com • A WEBDCS announcement will be provided on Hyundaidealer.com informing dealers that a remedy is now available for this recall. Parts Warranty Information Customer FAQ Q1: What is the issue? A1: The trunk latch pawl in the subject vehicles can thermally contract when exposed to high ambient temperature. While engaged under this condition, an attempt to release the pawl and open the trunk lid could result in damage to the pawl. A damaged pawl could prevent opening of the trunk lid through actuation of the emergency trunk release, presenting risk of injury to an occupant locked in the trunk. As such, the involved vehicles might not comply with Federal Motor Vehicle Safety Standard No. 401, “Interior Trunk Release.” Q2: What will be done during the recall service at the dealer? A2: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the trunk latch base replaced. The remedy procedure will be performed at no charge. Hyundai will provide reimbursement to owners for repairs according to the plan submitted to the NHTSA on May 16, 2018. Customer Notification Owners were mailed interim notification letters in early October 2021. Owners will be mailed final notification letters with remedy available in November/December 2021. Contact Reference Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important noncompliance matter and continued commitment to Hyundai customers. Hyundai Motor America Key Contact Information Dealer Support Contact Information Description Parts HyundaiPartsHotline@MobisUSA.com 1-800-545-4515 Parts ordering hotline Techline 1‐800‐325‐6604 Vehicle Technical Support for Hyundai Dealer Technicians Warranty HELPREP Line 1‐877‐446‐2922 Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center PA@hmausa.com Warranty Prior Approval (PA) Center for Hyundai Dealers Xtime Technical Support Support@xtime.com 1‐866‐984‐6355 Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes AutoLoop Technical Support Support@autoloop.com 1-877-850-2010 Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes CDK Technical Support https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Customer Support Contact Information Description Hyundai Customer Care Center (Recall / Campaign Questions) 1‐855‐671‐3059 Customer questions or concerns related to recall or service campaigns Hyundai Recall / Campaign Website www.hyundaiusa.com/recall Updated information related to the specific recall or service campaign Hyundai Customer Care Center (General Questions) 1‐800‐633‐5151 Customers general questions, non‐campaign related Hyundai Roadside Assistance 1-800-243-7766 Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling Car Care Scheduling (Xtime) – Recall Appointment Notification 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” Parts – Campaign Parts Management (CPM) Procedure As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management Service Rental Car (SRC) Program SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance Technical Service Bulletin (TSB) www.HyundaiDealer.com > Service tab > Hyundai Tech Info Uncompleted Campaign VIN Listing A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. Recall Campaign Website www.hyundaiusa.com/recall NHTSA Website www.safercar.gov Appendix Updates To This Document Date • Remedy Not Yet Available 08/11/2021

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