February 28, 2020 NHTSA CAMPAIGN NUMBER: 20V121000
Low Pressure Fuel Hose May Crack and Leak
If the fuel line cracks, a fuel leak can occur, increasing the risk of a fire.
NHTSA Campaign Number: 20V121
Manufacturer Hyundai
Motor America
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 206,896
Summary
Hyundai Motor America (Hyundai) is recalling certain 2013-2014 Sonata vehicles. The low pressure fuel hose that connects the low pressure fuel pump to the direct injection fuel pump may crack over time due to heat generated within the engine compartment.
Remedy
Hyundai will notify owners, and dealers will inspect the low-pressure fuel hose for damage or leaking, replacing it as necessary. If no damage or leaking is found, heat-protective tape will be installed. Repairs will be performed free of charge. The recall began August 10, 2020. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 189.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Hyundai has a Recall
IMPORTANT SAFETY RECALL (INTERIM NOTICE)
2013 – 2014 Sonata
Fuel Tube
This is an important Safety Recall.
www.HyundaiUSA.com/Campaign189 |
This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX
Dear <FirstName LastName,>
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. Hyundai is conducting a safety recall in the United States to repair the low pressure fuel feed line in certain model year 2013 – 2014 Sonata vehicles produced by Hyundai Motor Manufacturing Alabama (“HMMA”).
The purpose of this letter is to explain what the recall is about and to keep you informed of Hyundai’s recall implementation plan. We are currently making preparations to implement the safety recall remedy which when available, will be performed at no cost to you. We will send you another notification when the remedy is available.
What is the problem?
The fuel feed line connecting the low pressure fuel pump to the direct injection fuel pump in the subject vehicles could develop a small crack over time due to ambient heat in the engine compartment. A damaged fuel line could allow fuel to leak increasing the risk of an engine compartment fire.
What should you do in the interim?
We appreciate your patience. Hyundai is currently making preparations to implement the recall remedy. You will receive a second notification letter when the remedy is available. In the interim, if the Malfunction Indicator Light is illuminated in your vehicle, you should seek service at your Hyundai dealer as soon as possible. For updated information regarding this recall, please visit:
www.HyundaiUSA.com/Campaign189
If you have other questions
If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8”
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days
No longer own this vehicle?
Changes to your name, address, or if you no longer own this vehicle — Update your information and return this form using the postage-paid envelope enclosed.
Reimbursement Notification
If you paid for repairs related to this recall prior to receiving this notification letter, you may submit your reimbursement request electronically or obtain additional information at www.HyundaiUSA.com/Campaign190 or 1-855-371-9460.
| Technical Service Bulletin | GROUP
RECALL | NUMBER
20-01-030H |
| DATE
JULY, 2020 | MODEL(S) SONATA (YF) | |
| SUBJECT:
2013–2014MY SONATA (YF) FUEL TUBE INSPECTION/REPLACEMENT (RECALL CAMPAIGN 189) | ||
IMPORTANT
*** Retail Vehicles ***
Dealers must perform this Recall Campaign on all affected vehicles whenever an affected vehicle is in the shop for any maintenance or repair.
When a vehicle arrives at the Service Department, access Hyundai Motor America’s Vehicle Information Screen (VIS) via WEBDCS to identify open Campaigns.
Description:
On certain 2013-2014MY Sonata vehicles, the fuel feed line connecting the low pressure fuel pump to the direct injection fuel pump could develop a small crack over time due to ambient heat in the engine compartment. A damaged fuel line could allow fuel to leak, increasing the risk of an engine compartment fire.
This bulletin describes the procedure to inspect the fuel feed line for damage and/or leakage and to replace the fuel tube if necessary or to otherwise improve the connection between the low-pressure fuel tube and fuel pump.
Applicable Vehicles:
Certain 2013-2014MY Sonata (YF)
SST Information:
| Description | Part Number | Part Image | Comments |
| OIL TEST PAPER | SP045-07305 | 1 box contains 100 test strips | |
| PET TAPE | U1915BK20C | 30 vehicles per 1 roll | |
| CABLE TIE | Sourced Locally |
NOTE 1: The oil test paper is the same one currently in use for Recall 180. Your dealership may already have some on-hand. Please check before ordering additional.
NOTE 2: Three (3) rolls of PET Tape have been provided to all dealers.
NOTE 3: Additional oil test paper and PET Tape can be ordered through Bosch at 1-866-539-4248.
Part Information:
| Engine | Part Name | Part Number | QTY | Comments |
| 2.4 | Fuel Feed Tube Assy | 31310-3Q901QQH | 1 | Only required if fuel tube replacement is needed based on vehicle inspection.
Refer to Inspection Procedure on Page 3. |
| 2.0T | 31310-3Q101QQH | 1 |
Warranty Information:
| Model | Op. Code | Operation | Op. Time | Causal Part | Nature Code | Causal Code |
| Sonata (YF) | 01DA19R0 | Inspect & Tape | 0.3 M/H | 31310-
3Q901QQH | B25 | ZZ3 |
| 01DA19R1 | Inspect & Replace Fuel Feed Tube | 1.6 M/H |
NOTE 1: Submit Claim on Campaign Claim Entry Screen
NOTE 2: If a part is found in need of replacement while performing Recall 189 and the affected part is still under warranty, submit a separate claim using the same Repair Order. If the affected part is out of warranty, submit a Prior Approval Request for goodwill consideration prior to performing the work. NOTE 3: Oil Test Paper will be reimbursed via sublet for both labor operations. PET Tape & cable tie will be reimbursed via sublet for labor op 01DA19R0 only.
Inspection Procedure:
- Remove Engine Cover.
- Clean the area around the fuel feed tube connector (A).
- While the engine is idling:
-
- Wipe the area around the fuel feed tube connector using the oil test paper (B).
-
- Check the area for any indication of fuel leakage or smell.
OK:
If the oil test paper appearance does not change and if there is no indication of fuel leakage/smell, proceed to step 4.
NOT OK:
If the oil test paper becomes darker or if there is indication of fuel leakage/smell, follow the fuel tube replacement procedure on Page 7.
- Visually inspect the fuel tube for any damage.
If damage is found, follow the replacement procedure on Page 7.
If NO damage is found, proceed to Taping procedure on Page 5.
Taping Procedure :
- Record the vehicle’s audio presets, then disconnect the negative (-) battery cable.
NOTICE
NOTE: Wait at least 30 seconds before proceeding with any of the following procedures.
- Disconnect the fuel feed tube connector:
-
- Disengage the lock by pulling up on the tab (C).
-
- Pull away the connector while squeezing the tabs (D) on both sides of the fuel line.
CAUTION
Fuel line may still be pressurized, disconnect the fuel feed connector with caution.
- Using PET tape (E), wrap tightly around the marked taping area (F) at least 10 times.
PET tape should cover the entire taping area.
NOTICE
NOTE: Please wrap PET tape tightly around the tube to ensure proper adhesion when applied.
- Using a cable tie (G), wrap around the taped area and fasten.
Cut the excess of the cable tie and reconnect the fuel feed tube connector.
- Reinstall all removed parts in the reverse order of removal. Reconnect the negative (-) battery cable and reprogram vehicle’s audio presets.
Replacement Procedure :
- Record the vehicle’s audio presets, then disconnect the negative (-) battery cable.
NOTICE
NOTE: Wait at least 30 seconds before proceeding with any of the following procedures.
- Disconnect the fuel feed tube connector:
-
- Disengage the lock by pulling up on the tab (H).
-
- Pull away the connector while squeezing the tabs (I) on both sides of the low-pressure fuel line.
CAUTION
Fuel line may still be pressurized, disconnect the fuel feed connector with caution.
For 2.0L Turbo vehicles, remove air intake and air ducting according to the applicable vehicle shop manual.
For 2.4L vehicles, skip to Step 4.
- Uninstall two bundle clips (J) & (K) located next to the engine to separate the low pressure fuel line.
- Disengage the bundle clip (L) attached on the firewall.
- Uninstall the lower left hand body cover by removing four nuts (M).
- Disengage the bundle clip (N) attached on the firewall.
The nut on the bundle clip (N) will need to be removed to open the metal retainer.
- Push the center retaining clip (O) through in order to release the line guard.
- Pull the front half of the line guard (P) down.
- Release the low-pressure fuel line from the bundle clip (Q).
- Disconnect the low-pressure fuel line connector by pulling while squeezing the blue tabs (R) on both sides.
CAUTION
Fuel may leak out, once line is disconnected.
- Install a new fuel feed tube assembly and reinstall all removed parts in the reverse order of removal. Reconnect the negative (-) battery cable and reprogram vehicle’s audio presets.
NHTSA Recall Number: 20V-121
Hyundai Recall Number: 189
IMPORTANT SAFETY RECALL
2013 – 2014 Sonata
Fuel Tube
This is an important Safety Recall.
- Please contact your nearest Hyundai dealer to schedule the repair as soon as possible.
- This repair will be performed at NO CHARGE to you.
- To locate your nearest Hyundai dealer and schedule your appointment please visit: www.HyundaiUSA.com/Campaign189
This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX
Dear <FirstName LastName,>
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in certain model year 2013 – 2014 Sonata vehicles produced by Hyundai Motor Manufacturing Alabama (“HMMA”). Our records indicate that your vehicle is affected.
What is the problem?
The fuel feed line connecting the low pressure fuel pump to the direct injection fuel pump in the subject vehicles could develop a small crack over time due to ambient heat in the engine compartment. A damaged fuel line could allow fuel to leak, increasing the risk of an engine compartment fire.
What will Hyundai do?
Your Hyundai dealer will inspect the fuel feed line for damage and/or leakage and replace the fuel tube if necessary, or improve the connection with a heat-protective tape, between the low-pressure fuel tube and fuel pump. This procedure will be performed at NO CHARGE to you.
What should you do?
Please contact your nearest Hyundai dealer to schedule the recall repair as soon as possible.
The actual time required to perform the installation will take less than an hour, however your vehicle may be needed longer, therefore we recommend scheduling a service appointment to minimize inconvenience.
If you have other questions
II you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8”
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
No longer own this vehicle?
Changes to your name, address, or if you no longer own this vehicle — Update your information and return this form using the postagepaid envelope enclosed.
Reimbursement Notification
If you paid for repairs related to this recall prior to receiving this notification letter, you may submit your reimbursement request electronically or obtain additional information at www.HyundaiUSA.com/Campaign189 or 1-855-371-9460.
Recall 189 Dealer Best Practice
Date: July 21, 2020
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Recall 189 – 2013–2014MY SONATA (YF) FUEL TUBE (TSB #20-01-030H) v2
| Updates To This Document | Date |
| 07/21/20 |
*** Retail Vehicles ***
Dealers must perform this Recall Campaign on all affected vehicles whenever an affected vehicle is in the shop for any maintenance or repair.
Affected Vehicles
Hyundai is conducting a safety recall in the United States to inspect the fuel feed line for damage and/or leakage and to replace the fuel tube if necessary or to otherwise improve the connection between the low-pressure fuel tube and fuel pump.
The affected vehicles include:
- Certain 2013-2014MY Sonata (YF)
Hyundai is initiating this action to ensure the safety and compliance of its vehicles and the continued satisfaction of Hyundai customers.
Description
Certain 2013-2014MY Sonata vehicles’ fuel feed line, connecting the low pressure fuel pump to the direct injection fuel pump, could develop a small crack over time due to ambient heat in the engine compartment.
A damaged fuel line could allow fuel to leak, increasing the risk of an engine compartment fire.
Service Action
Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements.
- Provide customer with transportation options such as an SRC, alternative vehicle, shuttle or rideshare.
Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including
Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed.
Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement.
Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work.
- Always remember to record the audio presets before disconnecting the negative (-) battery terminal and wait at least 30 seconds before proceeding with any repairs.
- When disconnecting the fuel feed connector, proceed with caution as the fuel line may still be pressurized.
- When disconnecting the low-pressure fuel line connector, proceed with caution as fuel may leak out once the line is disconnected.
- Make sure PET Tape is wrapped tightly around tube to ensure proper adhesion when applied.
Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the customer’s next service.
Reconnect – Follow up for customer satisfaction.
Parts
Review the Special Service Tools and Parts required to complete this campaign on page 2 of the TSB.
The same oil test paper used for Recall 180 is also being used for this Recall 189. Please check before ordering any additional test paper as your dealership may already have some on-hand.
Three (3) rolls of PET Tape have been sent and provided to all dealers for the start of this campaign. Each roll of PET tape does 30 vehicles. You may contact your Regional Warranty Manager (RWM) if you would like to track your shipment of tape for arrival at your dealership.
Customer Notification
This recall has been posted with NHTSA. Initial notification letters were mailed to owners in late April 2020. Owners are expected to receive final notification letters that a remedy is available August 2020 or earlier.
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America
Customer FAQ
Q1: What is the issue?
A1: The fuel feed line connecting the low pressure fuel pump to the direct injection fuel pump in the subject vehicles could develop a small crack over time due to ambient heat in the engine compartment.
Q2: What are the affected vehicles?
A2: Approximately 206,896 model year 2020 Hyundai Sonata vehicles produced between November 26, 2012 and January 16, 2014 by HMMA for sale in the U.S. market.
Q3: What is the safety concern?
A3: A damaged fuel line could allow fuel to leak increasing the risk of an engine compartment fire.
Q4: Have there been any fires, accidents, or injuries?
A4: Hyundai is not aware of any fires, accidents, or injuries related to this condition.
Q5: What will be done during the recall service at the dealer?
A5: The remedy is currently under evaluation. The remedy procedure will be performed at no charge. In addition, Hyundai will provide reimbursement to owners for repairs according to the plan submitted on May 16, 2018.
Q6: When will owners be notified?
A6: Owners will be mailed notification letters beginning in late April 2020.
| Key Contact Information | ||
| Dealer Support | Contact Information | Description |
| Parts | [email protected] 1-800-545-4515 | Parts ordering hotline |
| Techline | 1‐800‐325‐6604 | Vehicle Technical Support for Hyundai Dealer Technicians |
| Warranty HELPREP Line | 1‐877‐446‐2922 | Warranty Claim questions for Hyundai Dealers |
| Warranty Prior Approval (PA) Center | [email protected] | Warranty Prior Approval (PA) Center for Hyundai Dealers |
| Xtime Technical Support | [email protected] 1‐866‐984‐6355 | Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes |
| AutoLoop Technical Support | [email protected] 1-877-850-2010 | Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes |
| CDK Technical Support | https://serviceconnect.support.cdk.com/ | Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes |
| Customer Support | Contact Information | Description |
| Hyundai Customer Care Center (Recall / Campaign Questions) | 1‐855‐671‐3059 | Customer questions or concerns related to recall or service campaigns |
| Hyundai Recall / Campaign Website | www.hyundaiusa.com/recall | Updated information related to the specific recall or service campaign |
| Hyundai Customer Care Center (General Questions) | 1‐800‐633‐5151 | Customers general questions, non‐campaign related |
| Hyundai Roadside Assistance | 1-800-243-7766 | Hyundai Roadside Assistance |
| Key Reference Information | |
| Name | Source |
| Campaign Central | Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com |
| Car Care Scheduling (Xtime) – Tutorials | www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling |
| Car Care Scheduling (Xtime) – Recall Appointment Notification | 1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” |
| Parts – Campaign Parts Management (CPM) Procedure | As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management |
| Service Rental Car (SRC) Program | www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software |
| Technical Service Bulletin (TSB) | www.HyundaiDealer.com > Service tab > Hyundai Tech Info |
| Uncompleted Campaign VIN Listing | A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed. |
| Recall Campaign Website | www.hyundaiusa.com/recall |
| NHTSA Website | www.safercar.gov |
Appendix
| Updates To This Document | Date |
| • Initial Communications: Recall 189 – YF Sonata Fuel Tube (Remedy Not Yet Available) | 03/04/20 |
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| HYUNDAI | SONATA | 2013-2014 |
9 Associated Documents
Recall 573 Report – Amendment 1
RCLRPT-20V121-6971.PDF 214.609KB
Defect Notice 573 Report
RCLRPT-20V121-8997.PDF 213.922KB
Recall Acknowledgement
RCAK-20V121-7148.pdf 244.675KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20V121-3153.pdf 357.027KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V121-1661.pdf 370.359KB
Recall Quarterly Report #1, 2020-3
RCLQRT-20V121-8498.PDF 211.153KB
Recall Quarterly Report #2, 2020-4
RCLQRT-20V121-5965.PDF 211.269KB
Manufacturer Notices(to Dealers,etc)- Subject: Recall 189 – 2013–2014MY SONATA (YF) FUEL TUBE (TSB #20-01-030H) v2
RCMN-20V121-8318.pdf 183.293KB
Remedy Instructions and TSB
RCRIT-20V121-2485.pdf 1598.398KB
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