190 – Incorrect Tire Size Information/FMVSS 110 – 2020 Hyundai Sonata

February 28, 2020 NHTSA CAMPAIGN NUMBER: 20V122000

Incorrect Tire Size Information/FMVSS 110

The incorrect tire information may mislead the vehicle owner to install the wrong tire size, potentially affecting vehicle handling, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V122

Manufacturer Hyundai Motor America

Components EQUIPMENT

Potential Number of Units Affected 5,044

 

Summary

Hyundai Motor America (Hyundai) is recalling certain 2020 Sonata vehicles produced between October 22, 2019 and February 13, 2020. The tire pressure label inside the driver’s door and the owner’s manual state an incorrect tire size. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, “Tire Selection and Rims.”

 

Remedy

Hyundai will notify owners, and dealers will install new label stickers over the tire pressure label and in the owner’s manual, free of charge. The recall began April 22, 2020. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 190.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Hyundai has a Recall

 

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Technical Service Bulletin	GROUP RECALL	NUMBER 20-01-015H
	DATE March, 2020	MODEL(S) Sonata (DN8a)
SUBJECT: 2020 SONATAOWNER’S MANUAL (DN8a) 16” TIRE SPECIFICATI (RECALL CAMPAIGN ON LABEL AND 190)

 

IMPORTANT

*** Dealer Stock and Retail Vehicles ***

Dealers must perform this Recall Campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair.

 

When a vehicle arrives at the service department, access Hyundai Motor America’s “Warranty Vehicle Information” screen via WEBDCS to identify open Campaigns.

 

Description: Certain 2020 model year Sonata (DN8a) vehicles equipped with 205/65R16 (16”) tires may indicate incorrect values for the tire sidewall aspect ratio on the Tire Specification Label and in the Owner’s Manual. As such, these vehicles do not comply with Federal Motor Vehicle Safety Standards. Incorrect tire size specifications could lead to the installation of mismatched tires, increasing the risk of a crash. This bulletin describes the procedures to replace the Tire Specification Label and revise the Owner’s Manual.

 

Applicable Vehicles: Certain 2020MY Sonata (DN8a) equipped with 205/65R16 tires

 

Parts Information:

PART NAME	FIGURE	PART NUMBER	QTY.
Tire Specification Label		TIRESLABELS190	1
Owner’s Manual Label

 

Warranty Information:

Model	Op. Code	Operation	Op. Time	Causal Part No.	Nature Code	Cause Code
Sonata (DN8a)	01DA14R0	Replace Tire Specification Label and Owner’s Manual Label (16” Only)	0.2 M/H	05203-L0110	B22	ZZ4

 

NOTE 1: Submit Claim on Campaign Claim Entry Screen

 

NOTE 2: If a part is found in need of replacement while performing Recall 190 and the affected part is still under warranty, submit a separate claim using the same Repair Order. If the affected part is out of warranty, submit a Prior Approval Request for goodwill consideration prior to performing the work.

 

Service Procedure:

1. Wipe the existing label area with a clean towel to remove any dirt or debris.

 

2. Apply the new Tire Specification Label directly on top of incorrect label.

 

3. Open the Owner’s Manual to page 6-136 and locate the Type-A image.

 

4. Place the corrected Owner’s Manual Label over the Type-A image.

 

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NHTSA Recall Number: 20V-122
Hyundai Recall Number: 190

IMPORTANT SAFETY RECALL

2020 Sonata
Tire Selection Label

 

This is an important Safety Recall.

• Please contact your nearest Hyundai dealer to schedule the repair as soon as possible.
• This repair will be performed at NO CHARGE to you.
• To locate your nearest Hyundai dealer and schedule your appointment please visit:

www.HyundaiUSA.com/Campaign190

 

This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX

Dear <FirstName LastName,>

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that certain 2020 Sonata vehicles produced by Hyundai Motor Manufacturing Alabama (“HMMA”) fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 110, “Tire Selection and Rims.” Hyundai is initiating this action to ensure the safety and compliance of its vehicles and the continued satisfaction of Hyundai customers. Our records indicate that your vehicle is affected.

 

What is the problem?

The tire size specifications set forth in the owner’s manual and tire pressure label inside the driver’s door may indicate incorrect values for the sidewall aspect ratio, resulting in a failure to comply with Federal Motor Vehicle Safety Standard (“FMVSS”) number 110, “Tire Selection and Rims.” Incorrect tire size specifications could lead to the installation of the wrong size tires, increasing the risk of a crash.

 

What will Hyundai do?

Your Hyundai dealer will install new label stickers over the affected areas of the tire pressure label and owner’s manual. This procedure will be performed at NO CHARGE to you.

 

What should you do?

Please contact your nearest Hyundai dealer to schedule the recall repair as soon as possible.

The actual time required to perform the installation may take up to one hour, however your vehicle may be needed longer, therefore we recommend scheduling a service appointment to minimize inconvenience.

 

If you have other questions

If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.

Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.

Hyundai Motor America

 

Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8”

 

If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days

 

No longer own this vehicle?

Changes to your name, address, or if you no longer own this vehicle — Update your information and return this form using the postage-paid envelope enclosed.

 

Reimbursement Notification

If you paid for repairs related to this recall prior to receiving this notification letter, you may submit your reimbursement request electronically or obtain additional information at www.HyundaiUSA.com/Campaign190 or 1-855-371-9460.

 

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Recall 190 Dealer Best Practice

 

Date: March 11, 2020

 

Attn: Dealer Principal/General Manager/Service Manager/Parts Manager

Subject: Recall 190 – 2020 SONATA (DN8a) 16” TIRE SPECIFICATION LABEL AND OWNER’S MANUAL – Remedy Available (TSB #20-01-015H) v1

Updates To This Document	Date
Initial Communications: Recall 190 – 2020 SONATA (DN8a) 16” TIRE SPECIFICATION LABEL AND OWNER’S MANUAL – Remedy Available (TSB #20-01-015H) v1	03/11/20

 

*** Dealer Stock and Retail Vehicles ***

Dealers must perform this Recall Campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair.

 

Affected Vehicles

Hyundai is conducting a noncompliance recall in the United States to repair the tire specification label required by Federal Motor Vehicle Safety Standard (“FMVSS”) 110, “Tire Selection and Rims,” in model year 2020 Sonata vehicles produced by Hyundai Motor Manufacturing Alabama (“HMMA”).

 

The affected vehicles include:

• Certain 2020MY Sonata (DN8a) equipped with 205/65R16 tires

 

Hyundai is initiating this action to ensure the safety and compliance of its vehicles and the continued satisfaction of Hyundai customers.

 

Description

Certain 2020 model year Sonata (DN8a) vehicles equipped with 205/65R16 (16”) tires may indicate incorrect values for the tire sidewall aspect ratio on the Tire Specification Label and in the Owner’s Manual. As such, these vehicles do not comply with Federal Motor Vehicle Safety Standards.

 

Incorrect tire size specifications could lead to the installation of mismatched tires, increasing the risk of a crash.  Please follow the procedures in TSB #20-01-015H to replace the Tire Specification Label and revise the Owner’s Manual.

 

Service Action

Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements.

• If the vehicle has a digital key, remind the customer to bring their key fob for the service.

 

Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including

Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed.

• This campaign can be completed quickly and does not require a hoist.

 

Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians.   Provide SRC or an alternative vehicle, as needed.  If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement.

 

Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work.

• Ensure existing tire specification label is clean prior to placing the updated tire label.
• Ensure the owner’s manual is also updated with the corrected tire label.

 

Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the customer’s next service.

 

Reconnect – Follow up for customer satisfaction.

 

Parts

Please review the information for the two labels required under the Parts Information on TSB #20-01-015H.

 

Customer Notification

This recall has been posted with NHTSA.  Owners will be mailed notification letters beginning in late April 2020.

 

Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.

 

Hyundai Motor America

 

 

Customer FAQ

 

Q1: What is the issue?

A1: The tire size specifications set forth in the owner’s manual and tire pressure label may indicate incorrect values for the sidewall aspect ratio, resulting in a failure to comply with Federal Motor Vehicle Safety Standard (“FMVSS”) number 110, “Tire Selection and Rims.”

 

Q2: What are the affected vehicles?

A2: Approximately 5,044 model year 2020 Hyundai Sonata vehicles produced between October 22, 2019 and February 13, 2020 by HMMA for sale in the U.S. market.

 

Q3: What is the safety concern?

A3: Incorrect tire size specifications could lead to the installation of mismatched tires, increasing the risk of a crash. 

 

Q4: Have there been any accidents or injuries?

A4: Hyundai is not aware of any accidents or injuries related to this condition.

 

Q5: What will be done during the recall service at the dealer?

A5: Hyundai Motor America plans to notify owners of affected vehicles to return their vehicles to their Hyundai dealers to install new label stickers over the affected areas of the tire pressure label and owner’s manual.  This procedure will be performed at no charge.  In addition, Hyundai will provide reimbursement to owners for repairs according to the plan submitted on May 16, 2018.

 

Q6: When will owners be notified?

A6: Owners will be mailed notification letters beginning in late April 2020.

 

 

	Key Contact Information
Dealer Support	Contact Information	Description
Parts	HyundaiPartsHotline@MobisUSA.com 1-800-545-4515	Parts ordering hotline
Techline	1‐800‐325‐6604	Vehicle Technical Support for Hyundai Dealer Technicians
Warranty HELPREP Line	1‐877‐446‐2922	Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center	1‐844-371-3808	Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support	Support@xtime.com 1‐866‐984‐6355	Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
AutoLoop Technical Support	Support@autoloop.com 1-877-850-2010	Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
CDK Technical Support	https://serviceconnect.support.cdk.com/	Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
Customer Support	Contact Information	Description
Hyundai Customer Care Center (Recall / Campaign Questions)	1‐855‐671‐3059	Customer questions or concerns related to recall or service campaigns
Hyundai Recall / Campaign Website	www.hyundaiusa.com/recall	Updated information related to the specific recall or service campaign
Hyundai Customer Care Center (General Questions)	1‐800‐633‐5151	Customers general questions, non‐campaign related
Hyundai Roadside Assistance	1-800-243-7766	Hyundai Roadside Assistance

 

	Key Reference Information
Name	Source
Campaign Central	Consolidated repository of recall and service campaign dealer best practices.  Located on the service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) – Tutorials	www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
Car Care Scheduling (Xtime) – Recall Appointment Notification	1.     Log into Xtime 2.     Under the menu at the top left, select ‘CONFIGURE’ 3.     Under the dealership tab, click “EMAIL COMMUNICATION” 4.     Slide the toggle to “ADVANCED” 5.     Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
Parts – Campaign Parts Management (CPM) Procedure	As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
Service Rental Car (SRC) Program	www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Technical Service Bulletin (TSB)	www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing	A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall Campaign Website	www.hyundaiusa.com/recall
NHTSA Website	www.safercar.gov

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
HYUNDAI	SONATA	2020

 

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8 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-20V122-3939.pdf 370.699KB

 

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Non-Compliance Notice 573 Report

RCLRPT-20V122-6716.PDF 213.437KB

 

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Recall Acknowledgement

RCAK-20V122-3726.pdf 244.744KB

 

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Manufacturer Notices(to Dealers,etc)- Subject: Recall 190 – 2020 SONATA (DN8a) 16″ TIRE SPECIFICATION LABEL AND OWNER’S MANUAL – Remedy Available (TSB #20-01-015H) v1

RCMN-20V122-3085.pdf 181.185KB

 

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Remedy Instructions and TSB

RCRIT-20V122-9176.pdf 490.149KB

 

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Recall Quarterly Report #2, 2020-3

RCLQRT-20V122-1576.PDF 211.241KB

 

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Recall Quarterly Report #3, 2020-4

RCLQRT-20V122-4839.PDF 211.331KB

 

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Recall Quarterly Report #1, 2020-2

RCLQRT-20V122-1175.PDF 211.136KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V122&docType=RCL

 

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Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API

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