“This site contains affiliate links for which OEMDTC may be compensated” |
January 17, 2020 NHTSA CAMPAIGN NUMBER: 20V022000
Incorrect GAWR on Certification Label
An incorrect GAWR could result in the vehicle being overloaded, increasing the risk of a crash.
NHTSA Campaign Number: 20V022
Manufacturer Hyundai Motor America
Components EQUIPMENT
Potential Number of Units Affected 477
Summary
Hyundai Motor America (Hyundai) is recalling certain 2020 Kona vehicles. The certification label may indicate incorrect Gross Axle Weight Rating (GAWR). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 567, “Certification” and 110, “Tire Selection and Rims.”
Remedy
Hyundai will notify owners, and dealers will install new label stickers displaying the correct GAWR over the affected areas of the certification label, free of charge. The recall began March 2, 2020. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 187.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Hyundai has a Recall
Recall 187 Dealer Best Practice
Date: February 17, 2020
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Recall 187: 2020MY KONA CERTIFICATION LABEL REPLACEMENT (TSB #20-01-010H) v2
Updates To This Document | Date |
• Updates: Recall 187 Remedy Now Available (TSB #20-01-010H) | 02/17/20 |
Affected Vehicles
Hyundai is conducting a noncompliance recall in the United States to repair the CFR Part 567 Certification Label in certain model year 2020 Hyundai Kona vehicles produced between November 13, 2019 and December 26, 2019 by Hyundai Motor Company in the Republic of Korea.
The affected vehicles include:
- Certain 2020MY Kona (OS) vehicles
Hyundai is initiating this action to ensure the safety and compliance of its vehicles and the continued satisfaction of Hyundai customers.
Description
The certification label in the subject vehicles may indicate incorrect values for the Gross Axle Weight Rating (“GAWR”) resulting in a failure to comply with CFR Part 567, “Certification.” An incorrect GAWR could result in the vehicle becoming overloaded. An overloaded vehicle could increase the risk of a crash.
Service Action
Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements.
- Provide customer with transportation options such as an SRC, alternative vehicle, shuttle or rideshare.
Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including
Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed.
- Be prepared to put customers in an SRC or alternative transportation if needed.
Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement.
Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work.
- Ensure existing GAWR certification label is clean prior to placing the updated GAWR label.
- Ensure updated GAWR label does not cover any other information on the existing label.
Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the customer’s next service
Reconnect – Follow up for customer satisfaction.
Parts
Review the parts information found in TSB #20-01-010H.
Customer Notification
This recall has been posted with NHTSA. Hyundai will begin mailing owner notifications beginning in late March 2020.
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America
Customer FAQ
Q1: What is the issue?
A1: The certification label in the subject vehicles may indicate incorrect values for the Gross Axle Weight Rating (“GAWR”) resulting in a failure to comply with CFR Part 567, “Certification.”
Q2: What are the affected vehicles?
A2: Approximately 477 model year 2020 Kona vehicles produced between November 13, 2019 and December 26, 2019 by Hyundai Motor Company in the Republic of Korea.
Q3: What is the safety concern?
A3: An incorrect GAWR could result in the vehicle becoming overloaded. An overloaded vehicle could increase the risk of a crash.
Q4: Have there been any accidents or injuries?
A4: Hyundai is not aware of any accidents or injuries related to this condition.
Q5: What will be done during the recall service at the dealer?
A5: Hyundai Motor America plans to notify owners of affected vehicles to return their vehicles to their Hyundai dealers to install new label stickers over the affected areas of the certification label. This procedure will be performed at no charge. In addition, Hyundai will provide reimbursement to owners for previous repairs in accordance to the reimbursement plan submitted to NHTSA on May 16, 2018.
Q6: When will owners be notified?
A6: Owners will be mailed notification letters beginning in late March 2020.
Key Contact Information | ||
Dealer Support | Contact Information | Description |
Parts | HyundaiPartsHotline@MobisUSA.com 1-800-545-4515 | Parts ordering hotline |
Techline | 1‐800‐325‐6604 | Vehicle Technical Support for Hyundai Dealer Technicians |
Warranty HELPREP Line | 1‐877‐446‐2922 | Warranty Claim questions for Hyundai Dealers |
Warranty Prior Approval (PA) Center | 1‐844-371-3808 | Warranty Prior Approval (PA) Center for Hyundai Dealers |
Xtime Technical Support | Support@xtime.com 1‐866‐984‐6355 | Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes |
AutoLoop Technical Support | Support@autoloop.com 1-877-850-2010 | Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes |
CDK Technical Support | https://serviceconnect.support.cdk.com/ | Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes |
Customer Support | Contact Information | Description |
Hyundai Customer Care Center (Recall / Campaign Questions) | 1‐855‐671‐3059 | Customer questions or concerns related to recall or service campaigns |
Hyundai Recall / Campaign Website | www.hyundaiusa.com/recall | Updated information related to the specific recall or service campaign |
Hyundai Customer Care Center (General Questions) | 1‐800‐633‐5151 | Customers general questions, non‐campaign related |
Hyundai Roadside Assistance | 1-800-243-7766 | Hyundai Roadside Assistance |
Key Reference Information | |
Name | Source |
Campaign Central | Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com |
Car Care Scheduling (Xtime) – Tutorials | www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling |
Car Care Scheduling (Xtime) – Recall Appointment Notification | 1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” |
Parts – Campaign Parts Management (CPM) Procedure | As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management |
Service Rental Car (SRC) Program | www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software |
Technical Service Bulletin (TSB) | www.HyundaiDealer.com > Service tab > Hyundai Tech Info |
Uncompleted Campaign VIN Listing | A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. |
Recall Campaign Website | www.hyundaiusa.com/recall |
NHTSA Website | www.safercar.gov |
Appendix
Updates To This Document | Date |
|
01/23/20 |
Technical Service Bulletin | GROUP | NUMBER |
CAMPAIGN | 20-01-010H | |
DATE | MODEL(S) | |
February, 2020 | 2020MY KONA | |
SUBJECT:
2020MY KONA OS GROSS AXLE WEIGHT RATING (GAWR) CERTIFICATION LABEL REPLACEMENT (RECALL CAMPAIGN 187) |
IMPORTANT
*** Dealer Stock and Retail Vehicles ***
Dealers must perform this Recall Campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair.
When a vehicle arrives at the service department, access Hyundai Motor America’s “Warranty Vehicle Information” screen via WEBDCS to identify open Campaigns.
Description: Certain 2020 model year Kona vehicles indicate the incorrect Gross Axle Weight Rating (GAWR). As such, these vehicles do not comply with Federal Motor Vehicle Safety Standards. An incorrect GAWR could result in the vehicle being overloaded, increasing the risk of a crash. This bulletin describes the procedure to replace the affected area of the GAWR certification label.
Applicable Vehicles: Certain 2020MYKona (OS) vehicles
Parts Information:
Part Name | Figure / Part Number | Qty | Note |
GAWR LABEL | GAWRRLABEL187 | 1 | Completely place the updated GAWR label straight so it does not cover any other information on the existing label. |
Warranty Information:
Model | Op Code | Operation | Op Time | Causal Part | Nature Code | Cause Code |
Kona (OS) | 01D004R0 | Gross Axle Weight Rating (GAWR) Label Replacement | 0.2 M/H | GAWRRLABEL187 | B1A | ZZ7 |
IMPORTANT:
NOTE 1: Submit Claim on Campaign Claim Entry Screen.
NOTE 2: If a part is found in need of replacement while performing Recall Campaign 187 and the affected part is still under warranty, submit a separate claim using the same Repair Order. If the affected part is out of warranty, submit a Prior Approval Request for goodwill consideration prior to the repair.
Service Procedure:
- Open the driver’s side door and locate the GAWR certification label located just below the B pillar door latch.
- Ensure the existing GAWR certification label is clean and dry. If necessary wipe with a clean water dampened rag and dry the label off.
- Put the updated GAWR label over the portion of the existing GAWR label.
NOTICE
Completely place the updated GAWR label straight so it does not cover any other information on the existing label.
NHTSA Recall Number: 20V-022
Hyundai Recall Number: 187
This is an important Safety Recall.
|
This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX
Dear <FirstName LastName,>
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in certain model year 2020 Hyundai Kona vehicles produced between November 13, 2019 and December 26, 2019 by Hyundai Motor Company in the Republic of Korea. Our records indicate that your vehicle is affected.
What is the problem?
The certification label in the subject vehicles may indicate incorrect values for the Gross Axle Weight Rating (“GAWR”) resulting in a failure to comply with CFR Part 567, “Certification.” An incorrect GAWR could result in the vehicle becoming overloaded. An overloaded vehicle could increase the risk of a crash.
What will Hyundai do?
Your Hyundai dealer will install new label stickers over the affected areas of the certification label. This procedure will be performed at NO CHARGE to you.
What should you do?
Please contact your nearest Hyundai dealer to schedule the recall repair as soon as possible.
The actual time required to perform the installation will take less than one hour, however your vehicle may be needed longer, therefore we recommend scheduling a service appointment to minimize inconvenience.
If you have other questions
If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
HYUNDAI | KONA | 2020 |
6 Associated Documents
Owner Notification Letter(Part 577)
RCONL-20V022-0277.pdf 373.562KB
Defect Notice 573 Report
RCLRPT-20V022-8429.PDF 212.943KB
Remedy Instructions and TSB
RCRIT-20V022-7663.pdf 892.61KB
Manufacturer Notices(to Dealers,etc) – Recall 187: 2020MY KONA CERTIFICATION LABEL REPLACEMENT (TSB #20-01-010H) v2
RCMN-20V022-4372.pdf 181.498KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re Kona Certification Label
RCMN-20V022-3148.pdf 179.523KB
Recall Quarterly Report #3, 2020-3
RCLQRT-20V022-1283.PDF 211.311KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V022&docType=RCL
- Protects against UV damage to help prevent cracking, fading and discoloration of automotive interiors
- Enhances depth of color with a medium shine, leaving a non-greasy finish
- Renews and revitalizes vinyl, rubber and plastic
- Shields against dust, dirt and lint buildup
- Trusted Armor All protection to keep your car looking like new
- All-in-one cleaning solution for that “just detailed” look
- Effective for the whole car: dash, vinyl, fabric, carpet, clear plastic, console and more
- Stubborn stains may require scrubbing. Do not allow to dry on surface. Rinse spills and runoff. For glass, clear plastic or painted surfaces, dilute 1 ounce in one gallon of water. Easily removes tough dirt, dust and grime
- Scientifically engineered for your car’s special needs
- Won't harm automotive surfaces
- One canister of Armor All Car Cleaning Wipes, 90 Count
- Interior car cleaner in convenient lint free wipes for easy cleanup as a dust remover and upholstery cleaner wipes
- Car vinyl cleaner removes ground-in dirt from all surfaces, including your dash, upholstery and carpet in convenient disposable wipes
- Car detailing wipes won't dry out, damage or fade your car's interior
- Wipe down all surfaces with the car interior wipes for quick cleaning
- One 16 fl oz bottle of Armor All Extreme Shield Protectant Car Cleaning Spray
- UV protectant spray with stain blocker works as an extreme interior car protectant in a convenient spray bottle
- 5-in-1 car interior protectant vinyl cleaning spray prevents dust buildup and enhances color depth
- Apply Armor All protectant car dust spray to microfiber towel or to surfaces
- Leave a light layer of car shine spray on plastic, vinyl and rubber surfaces
- Protects against UV damage to help prevent cracking, fading and discoloration of automotive interiors
- Enhances depth of color with a medium shine, leaving a non-greasy finish
- Renews and revitalizes vinyl, rubber and plastic
- Shields against dust, dirt and lint buildup
- Trusted Armor All protection to keep your car looking like new
- [Car Kit]: Armor All Car Wipes Multi-Pack includes a 30-pack canister of Armor All Protectant Wipes, a 30-pack canister of Armor All Glass Wipes and a 30-pack canister of Armor All Cleaning Wipes
- [Detailed Look]: With effective cleaning in convenient, disposable car wipes, this car kit includes wipes that clean your vehicle’s interior surfaces and exterior glass surfaces to provide a “just-detailed” look
- [Car Cleaning Wipes]: Armor All Cleaning Wipes lift away dirt and debris to reveal your car’s rich, natural beauty without harming delicate automotive surfaces
- [Protects Vehicle Surfaces]: Armor All Original Protectant Wipes help preserve your vehicle’s rich look by protecting the interior of your vehicle from harmful elements, including UV rays and oxidation
- [Shiny Glass]: Armor All Glass Wipes remove filmy residue, road grime, bugs and fingerprints to leave a crystal clear, streak-free shine on your car’s glass surfaces
- [Car Kit]: Armor All Premium Car Care Kit includes Extreme Tire Shine, Car Interior Protectant, Multi-Purpose Cleaner, Car Wax and Wash Kit, Glass Cleaner, Car Air Freshener, Tire and Wheel Cleaner and Wash Pad
- [Premium Car Shine]: Car kit keeps your vehicle’s interior and exterior surfaces clean with a showroom shine
- [Clean the Interior]: Armor All Multi-Purpose Cleaner and Armor All Original Protectant remove dirt, dust and debris from your vehicle’s interior to give off a “just-detailed” look; follow up with Armor All FreshFX Tranquil Skies to destroy odors
- [Glass Cleaner]: Use the Armor All Glass Cleaner to easily remove filmy residue, road grime, bugs, fingerprints and more from your indoor and outdoor car windows for incredible clarity and shine
- [Clean the Exterior]: Armor All Ultra Shine Wash and Wax gives a radiant car shine while revealing your paint’s deep color while the Armor All Microfiber Wash Pad lifts and attract dirt and bugs on your vehicle’s exterior surfaces
- Tire Shine Spray: 2 count pack of Armor All Car Tire Shine Spray
- Car Tire Care: Conditions, nourishes and protects your tires to make them look great for longer
- Protects from Cracking and Fading: Car tire cleaner spray protects from harmful elements that can cause cracking and fading
- Intense Shine: This car care product contains extra gloss enhancers to add to the intense, mirror-like shine and rich, black look
- Prevents Overspray: Precision applicator prevents overspray, making it easy to apply the tire shine spray evenly
- Our HIGHEST SHINE Protectant
- Fortified with even more of Armor All's proprietary gloss enhancers
- Helps prevent cracking, fading, discoloration and premature aging
- Enhances your vehicle’s deep, rich look while adding incredible shine
- Renews & revitalizes vinyl, rubber and plastic
- Car Protectant: One 16 fl oz bottle of Armor All Ultra Shine Car Protectant
- High Shine: Highest shine protectant by Armor All
- Help Prevent Cracking & Fading: UV protectant helps prevent cracking, fading, discoloration and premature aging
- Versatile: Safe on vinyl, rubber and plastic
- Revitalizing: Renews and revitalizes surfaces for an ideal plastic and vinyl restorer
Last update on 2024-03-29 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.