November 7, 2019 NHTSA CAMPAIGN NUMBER: 19V802000

Side Curtain Air Bags May Be Damaged By Bolts

Damaged side curtain air bags may not inflate properly in the event of a crash, increasing the risk of injury.

 

NHTSA Campaign Number: 19V802

Manufacturer Hyundai Motor America

Components AIR BAGS

Potential Number of Units Affected 11,217

 

Summary

Hyundai Motor America (Hyundai) is recalling certain 2020 Palisade vehicles. The mounting bolts used to secure the side curtain air bags may damage the side curtain air bags during deployment.

 

Remedy

Hyundai will notify owners, and dealers will install a protective cover on the mounting bolts, free of charge. The recall began December 20, 2019. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 186.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Hyundai has a Recall

 

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Technical Service Bulletin	GROUP RECALL	NUMBER 19-01-037H
	DATE NOVEMBER, 2019	MODEL(S) PALISADE (LX2)
SUBJECT: 2020 PALISADE (LX2) CURTAIN AIRBAG (RECALL CAMPAIGN 186)

 

 

IMPORTANT

*** Dealer Stock and Retail Vehicles ***

 Dealers must perform this campaign on all affected vehicles prior to customer retail delivery and  whenever an affected vehicle is in the shop for any maintenance or repair.

When a vehicle arrives at the service department, access Hyundai Motor America’s “warranty  vehicle information” screen via WEBDCS to identify open campaigns.

 

Description:

Certain Palisade (LX2) vehicles are equipped with curtain airbags that were installed using bolts that could interfere with and damage the airbags during deployment. If the curtain airbag becomes damaged during deployment, the airbag may not inflate properly during a crash, increasing the risk of injury.

This bulletin describes the procedure to install covering to the curtain airbag bolts to protect the curtain airbags in the event of inflation.

 

 

Applicable Vehicles:

Certain 2020MY Palisade (LX2) vehicles produced from SOP through August 12, 2019 by Hyundai Motor Company (“HMC”) 

 

Parts Information: 

Part Name	Part Image	Part Number	QTY	Remarks
EVA PAD (80X80mm)		84181-A7000QQH	1	*Pad will be cut in half to make 2 (80X40mm) pads. *1 (80X40mm) pad will be used per each side of the vehicle.

 

Warranty Information:

Model	Op. Code	Operation	Op. Time	Causal Part	Nature Code	Causal Code
Palisade (LX2)	91C079R0	Curtain Airbag Pad Placement  (Both Sides)	0.3 M/H	11254-06161	H19	ZZ6

 

NOTE 1: Submit Claim on Campaign Claim Entry Screen

NOTE 2: If a part is found in need of replacement while performing Recall 186 and the affected part is still under warranty, submit a separate claim using the same Repair Order.  If the affected part is out of warranty, submit a Prior Approval Request for goodwill consideration prior to performing the work.

 

Pad Preparation Procedure:

 

1. Cut the pad in half to make 2 pieces of 80X40mm pads.

 

Service Procedure:

 

1. Wear a set of clean rubber gloves before starting the procedure.

 

2. Open the RH rear door fully and carefully pull down the body side weather strip (A) along the top of the door opening (B).

 

! CAUTION

Body seam and headliner edges  can cause abrasions and/or  lacerations to fingers/hands.

 

3. Carefully pull the headliner (C) down along the door opening, adjacent to the assist handle (D), to access the two bolt heads (E) under the curtain airbag Inflator (F).

 

NOTICE

Ensure the curtain airbag cushion is not blocking the rear bolt and is completely out of the way prior to placing the protective pad over the rear bolt head.

 

4. Place the pad (G) horizontally centered over the REAR bolt head ONLY and firmly press all edges of the pad to the curtain airbag inflator mounting plate and the rear bolt head.

 

NOTICE 

Pad must be fully secured to the rear bolt head and curtain airbag inflator mounting plate.  Do not leave any edges lifted/unseated.

 

! CAUTION

 Rear bolt head must be fully  covered by the pad.  If not fully  covered, the rear bolt head  could damage curtain airbag  during deployment.

 

5. Re-seat the body side weather strip ensuring it is not tucked under the headliner with no bulges, gaps, or deformities present.

 

6. Repeat steps 2~5 for the opposite side.

 

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NHTSA Recall Number: 19V-802

Hyundai Recall Number: 186

 

IMPORTANT SAFETY RECALL

2020 Palisade

Side Curtain Airbag

 

This is an important Safety Recall. Please contact your nearest Hyundai dealer to schedule the repair as soon as possible. This repair will be performed at NO CHARGE to you. To locate your nearest Hyundai dealer and schedule your appointment please visit:www.HyundaiUSA.com/Campaign186

 

This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX

Dear <FirstName LastName,>

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in certain model year 2020 Hyundai Palisade vehicles produced between November 21, 2018 and August 12, 2019 by Hyundai Motor Company in the Republic of Korea. Our records indicate that your vehicle is affected.

 

What is the problem?

The subject vehicles are equipped with Side Curtain Airbags (“SCAB”) that were installed using bolts that could interfere with and  damage the airbags during deployment. The bolts were produced with sharp corners on the hexagonal bolt head, increasing the risk of interference with the SCAB during deployment. If the SCAB becomes damaged during deployment, the air bag may not inflate properly during a crash, increasing the risk of injury.

 

What will Hyundai do?

Your Hyundai dealer will install a protective cover onto the SCAB installation bolts. This procedure will be performed at NO CHARGE  to you.

 

What should you do?

Please contact your nearest Hyundai dealer to schedule the recall repair as soon as possible.

The actual time required to perform the installation will take less than one hour, however your vehicle may be needed longer, therefore  we recommend scheduling a service appointment to minimize inconvenience.

 

If you have other questions

If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.

Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.

Hyundai Motor America

Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8”

 

If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days

 

No longer own this vehicle?

Changes to your name, address, or if you no longer own this vehicle — Update your information and return this form using the postage-paid envelope enclosed.

 

Reimbursement Notification

If you paid for repairs related to this recall prior to receiving this notification letter, you may submit your reimbursement request electronically or obtain additional information at www.HyundaiUSA.com/Campaign186 or 1-855-371-9460.

 

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Recall 186 Dealer Best Practice

Date: November 12, 2019

Attn: Dealer Principal/General Manager/Service Manager/Parts Manager

Subject: Recall 186: 2020MY PALISADE CURTAIN AIRBAG TSB #19-01-037H (Remedy Available)

Updates To This Document	Date
Update includes added Customer Q & A section.	11/12/19

 

*** Dealer Stock and Retail Vehicles ***

Dealers must perform this Recall Campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair.

 

Affected Vehicles

Hyundai is conducting a safety recall in the United States to install covering to the curtain airbag bolts to protect the curtain airbags in the event of inflation.

The affected vehicles include:

• Certain 2020MY Palisade (LX2) vehicles produced from November 21, 2018 through August 12, 2019 by Hyundai Motor Company (“HMC”)

 

Hyundai is initiating this action to ensure the safety and quality of its vehicles and the continued satisfaction of Hyundai customers.

 

Description

The curtain airbags on certain Palisade (LX2) vehicles may have been installed with bolts that could damage the curtain airbag during deployment.  If the curtain airbag becomes damaged during deployment, the airbag may not inflate properly during a crash, increasing the risk of injury.

 

Service Action

Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements.

• Provide customer with transportation options such as an SRC, alternative vehicle, shuttle or rideshare.

 

Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including

Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed.

• Be prepared to put customers in an SRC or alternative transportation if needed.

 

Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians.   Provide SRC or an alternative vehicle, as needed.  If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement.

 

Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work.

• Please take extra care after removing the body side weather strip. Body seam and headliner edges can cause abrasions and/or lacerations to finger/hands.
• Please ensure that the curtain airbag cushion is not blocking the rear bolt and is completely out of the way prior to placing the protective pad over the rear bolt head. Submit claim on Campaign Claim Entry screen
• If a part is found in need of replacement while performing Recall 186 and the affected part is still under warranty, submit a separate claim using the same Repair Order. If the affected part is out of warranty, submit a Prior Approval Request for goodwill consideration prior to performing the work.

 

Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the customer’s next service

 

Reconnect – Follow up for customer satisfaction.

 

Parts

Please see parts information as outlined in TSB #19-01-037H.

 

Customer Notification

Owners will be mailed notification letters beginning in early January 2020.

 

Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.

 

Hyundai Motor America

 

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Customer FAQ

 

Q1: What is the issue? 

A1: The subject vehicles are equipped with Side Curtain Airbags (“SCAB”) that were installed using bolts that could interfere with and damage the airbags during deployment.  The bolts were produced with sharp corners on the hexagonal bolt head, increasing the risk of interference with the SCAB during deployment.  

 

Q2: What are the affected vehicles?

A2: Approximately 11,217 model year 2020 Palisade vehicles produced between November 21, 2018 and August 12, 2019 by Hyundai Motor Company in the Republic of Korea.

 

Q3: What is the safety concern?

A3:  If the SCAB becomes damaged during deployment, the air bag may not inflate properly during a crash, increasing the risk of injury. 

 

Q4:  Have there been any accidents or injuries?

A4:  Hyundai is not aware of any accidents or injuries related to this condition.

 

Q5: What will be done during the recall service at the dealer?

A5: Hyundai Motor America plans to notify owners of affected vehicles to return their vehicles to their Hyundai dealers to install a protective cover onto the SCAB installation bolts.  This procedure will be performed at no charge.  In addition, Hyundai will provide reimbursement to owners for previous repairs in accordance to the reimbursement plan submitted to NHTSA on May 16, 2018.

 

Q6: When will owners be notified?

A6: Owners will be mailed notification letters beginning in early January 2020.

 

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	Key Contact Information
Dealer Support	Contact Information	Description
Parts	HyundaiPartsHotline@MobisUSA.com 1-800-545-4515	Parts ordering hotline
Techline	1‐800‐325‐6604	Vehicle Technical Support for Hyundai Dealer Technicians
Warranty HELPREP Line	1‐877‐446‐2922	Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center	1‐844-371-3808	Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support	Support@xtime.com 1‐866‐984‐6355	Assistance with Car Care Scheduling:  Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
AutoLoop Technical Support	Support@autoloop.com 1-877-850-2010	Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
CDK Technical Support	https://serviceconnect.support.cdk.com/	Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
Customer Support	Contact Information	Description
Hyundai Customer Care Center (Recall / Campaign Questions)	1‐855‐671‐3059	Customer questions or concerns related to recall or service campaigns
Hyundai Recall / Campaign Website	www.hyundaiusa.com/recall	Updated information related to the specific recall or service campaign
Hyundai Customer Care Center (General Questions)	1‐800‐633‐5151	Customers general questions, non‐campaign related
Hyundai Roadside Assistance	1-800-243-7766	Hyundai Roadside Assistance

 

	Key Reference Information
Name	Source
Campaign Central	Consolidated repository of recall and service campaign dealer best practices.  Located on the service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) – Tutorials	www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
Car Care Scheduling (Xtime) – Recall Appointment Notification	1.     Log into Xtime 2.     Under the menu at the top left, select ‘CONFIGURE’ 3.     Under the dealership tab, click “EMAIL COMMUNICATION” 4.     Slide the toggle to “ADVANCED” 5.     Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
Parts – Campaign Parts Management (CPM) Procedure	As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
Service Rental Car (SRC) Program	www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Technical Service Bulletin (TSB)	www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing	A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall Campaign Website	www.hyundaiusa.com/recall
NHTSA Website	www.safercar.gov

 

Appendix

Updates To This Document	Date
• Initial Communications: Recall 186: 2020MY PALISADE CURTAIN AIRBAG TSB #19-XX-XXX (Remedy Available)	11/07/19

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
HYUNDAI	PALISADE	2020

 

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9 Associated Documents

 

Recall Quarterly Report #1, 2019-4

RCLQRT-19V802-8046.PDF 211.146KB

 

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Recall Quarterly Report #2, 2020-1

RCLQRT-19V802-4351.PDF 211.25KB

 

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Recall Acknowledgement

RCAK-19V802-9266.pdf 269.121KB

 

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Defect Notice 573 Report

RCLRPT-19V802-4806.PDF 213.644KB

 

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Owner Notification Letter(Part 577)

RCONL-19V802-8159.pdf 373.234KB

 

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re Recall 186: 2020MY PALISADE CURTAIN AIRBAG TSB #19-01-037H (Remedy Available) dated 11/12/19

RCMN-19V802-2570.pdf 182.83KB

 

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Remedy Instructions and TSB

RCRIT-19V802-7092.pdf 388.424KB

 

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Recall Quarterly Report

RCLQRT-19V802-8138.PDF 211.326KB

 

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Recall Quarterly Report #4, 2020-3

RCLQRT-19V802-6811.PDF 211.45KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V802&docType=RCL

 

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