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NHTSA Campaign Number: 16V630
Manufacturer Hyundai
Motor America
Components SEATS
Potential Number of Units Affected 9,700
Driver Seat May Inadvertently Move
Unintentional movement of the driver’s seat may affect the driver’s ability to control the vehicle, increasing the risk of a crash.
Summary
Hyundai Motor Company (Hyundai) is recalling certain model year 2007-2008 Azera vehicles manufactured March 7, 2007 through August 14, 2007.
In the affected vehicles, the power-adjustable front driver seat may unexpectedly move without the driver’s input while the vehicle is being driven.
Remedy
Hyundai will notify owners, and dealers will replace the power-adjustable seat switch, free of charge.
The recall is expected to begin on October 28, 2016.
Owners may contact Hyundai customer service at 1-855-371-9460.
Hyundai’s number for this recall is 150.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Hyundai has a Recall
Important Recall Campaign Information
Date: September 22, 2016
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Recall Campaign 150: 2007-2008 TG Azera Power Seat Switch Replacement
Affected Vehicles
Hyundai has recently announced, but not yet launched, a safety recall related to the driver’s power seat switch on certain Model Year 2007 and 2008 Azera vehicles produced beginning on March 07, 2007 through August 14, 2007.
Reason for this Recall
The power-adjustable driver seat may intermittently not operate, or move forward, rearward, up, down, or recline without driver input.
Service Action
- We are currently making preparations to implement the recall remedy. A Technical Service Bulletin (TSB) will be provided when the remedy is available.
- For any customers that are currently experiencing a concern related to this recall campaign, please confirm with Hyundai Techline that there are no revised instructions.
- Affected VINs are posted on WebDCS> Service Tab> Information> Uncompleted Campaign VIN Listing –Retailed.
Customer Notification
This recall campaign has been posted to the NHTSA website, and you may receive phone calls from customers with questions regarding this matter. Hyundai will notify all owners of the vehicles described above to return their vehicles to their Hyundai dealers for repair. Customer notification letters of the recall campaign are scheduled to be mailed in late October, 2016.
Thank you for your prompt attention to this important safety matter and continued commitment to taking care of Hyundai customers.
Hyundai Motor America
Important Recall Campaign Information
| Key Contact Information | ||
|---|---|---|
| Dealer Support | Contact Information | Description |
| Hyundai Techline | 1‐800‐325‐6604 | Vehicle Technical Support for Hyundai Dealer Technicians |
| Warranty HELPREP Line | 1‐877‐446‐2922 | Warranty Claim questions for Hyundai Dealers |
| Xtime Technical Support | Support@xtime.com
1‐866‐984‐6355 | Assistance with Car Care Scheduling:
• Appointment Scheduling • Shop Capacity Management • Campaign Integration/ Operation Codes |
| Hyundai Prior Approval Center | 1‐844-371-3808 | Prior Approval (PA) Center |
| Customer Support | Contact Information | Description |
| Hyundai Customer Care Center (Recall Campaign Questions) | 1‐855‐671‐3059 | For customers with questions or concerns related to recall campaigns |
| Hyundai Recall Campaign Website | www.hyundaiusa.com/campaign150 | Updated information related to the recall campaign |
| Hyundai Customer Care Center (General Questions) | 1‐800‐633‐5151 | For customers with general, non‐campaign-related questions |
| Hyundai Roadside Assistance | 1-800-243-7766 | Hyundai Roadside Assistance |
| Key Reference Information | |
|---|---|
| Name | Source |
| Car Care Scheduling (Xtime) Tutorials | HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling |
| Car Care Scheduling (Xtime) Recall Appointment Notification | 1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” |
| Uncompleted Campaign VIN Listing | A listing of vehicles is located on WEBDCS> SERVICE tab> select INFORMATION> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock and Retailed. |
| Service Rental Car Program | www.HyundaiDealer.com |
| Hyundai Recall Campaign Website | www.hyundaiusa.com/recall www.hyundaiusa.com/campaign150 |
| NHTSA Website | www.safercar.gov |
| NHTSA Campaign Number: 16V-630 |
| INTERIM NOTICE
We are currently preparing the remedy. We will notify you again when the remedy is ready. |
IMPORTANT SAFETY RECALL
(INTERIM NOTICE)
This notice applies to your vehicle, VIN: XXXXXXXXXXXXXXXXX
Dear Hyundai Azera Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2007 and 2008 Hyundai Azera vehicles produced beginning on March 07, 2007 through August 14, 2007. Our records indicate that your vehicle falls within this production date range.
What is the problem?
- The power-adjustable driver seat may intermittently not operate, or move forward, rearward, up, down, or recline without driver input. Unintentional movement of the driver’s seat may affect the driver’s ability to control the vehicle increasing the risk of a crash.
What should you do in the interim?
- We appreciate your patience while we prepare the remedy for this recall. In the meantime, if you wish to have your vehicle inspected prior to the availability of the remedy, please make an appointment with your authorized Hyundai dealer.
You will receive a second owner notification letter when the remedy is available. For updated information regarding this Recall Campaign, please visit:
www.HyundaiUSA.com/Campaign150
What if you have other questions?
- If you require further assistance, you may contact the Hyundai Customer Care Center at 1855-371-9460. If you are not satisfied that we have remedied this situation without charge, and within a reasonable amount of time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, D.C. 20590, or call their toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-4249153), or go to https://www.safercar.gov.
Reimbursement Notification
- Hyundai has a program for reimbursing owners of certain Model Year 2007 and 2008 Hyundai Azera vehicles produced beginning on March 07, 2007 through August 14, 2007 who paid to have the recall condition remedied prior to receiving this recall notification letter. To obtain information about reimbursement from Hyundai, and submit your request for reimbursement electronically, please visit:
www.HyundaiUSA.com/Campaign150
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
We urge your prompt attention to this important safety matter.
Hyundai Motor America
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