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NHTSA Campaign Number: 16V722
Manufacturer Hyundai
Motor America
Components AIR BAGS
Potential Number of Units Affected 84,500
OCS Electrical Connector may Disconnect
In the event of a crash necessitating deployment of the passenger frontal air bag, the disconnected OCS would, by default, cause the first stage, and only the first stage, of the air bag to deploy, whether there is a child seat in the front seat and the bag should not deploy or if the crash is severe and both stages should deploy. Either scenario increases the risk of injury to the front seat occupant.
Summary
Hyundai Motor America (Hyundai) is recalling certain model year 2010-2016 Genesis Coupe vehicles manufactured December 12, 2008, to June 11, 2016.
The electrical harness connector for the front passenger seat Occupant Classification System (OCS) may dislodge when the seat is moved.
Remedy
Hyundai will notify owners, and dealers will secure the OCS connector to prevent it from disconnecting, free of charge.
Parts are not currently available and a second letter will be sent to owners when parts are available.
Owners may contact Hyundai customer service at 1-855-371-9460.
Hyundai’s number for this recall is 151.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Hyundai has a Recall
Important Recall Campaign Information
Date: October 19, 2016
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Recall Campaign 151: 2010-2016 Genesis Coupe Occupant Classification System (TSB #16-01-042)
***IMPORTANT Dealer Stock and Retail Vehicles***
As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
Affected Vehicles
Hyundai has launched a recall related to the connector for the front passenger seat’s Occupant Classification System (OCS) on Model Year 2010 through 2016 Genesis Coupe vehicles.
Reason for this Recall
If objects are placed under the front passenger seat and contact the OCS connector, the connector can become disconnected, illuminating the Air Bag warning lamp in the instrument cluster. If this occurs, the front passenger airbag will deploy in a frontal collision regardless of the front passenger seat occupant.
Parts
- Cable ties (PN# 003057153K) began shipping 10/19/16 to all dealers. Each dealer will receive QTY – 1 pack (containing 100 cable ties).
- Additional parts can be ordered through WebDCS by following the regular parts ordering process.
Service Action
- The Technical Service Bulletin (TSB) #16-01-042 was launched 10/19/16, and describes the service procedure to secure the OCS connector.
- Affected VINs are posted on WebDCS> Service Tab> Information> Uncompleted Campaign VIN Listing –Dealer Stock and Retailed. Dealers may use owner information provided for the purpose of conducting and performing this recall campaign, and for no other purpose.
Customer Notification
Customer notification letters of the recall campaign are scheduled to be mailed in early November, 2016.
Thank you for your prompt attention to this important safety matter and continued commitment to taking care of Hyundai customers.
Hyundai Motor America
Important Recall Campaign Information
| Key Contact Information | ||
|---|---|---|
| Dealer Support | Contact Information | Description |
| Hyundai Techline | 1‐800‐325‐6604 | Vehicle Technical Support for Hyundai Dealer Technicians |
| Warranty HELPREP Line | 1‐877‐446‐2922 | Warranty Claim questions for Hyundai Dealers |
| Xtime Technical Support | Support@xtime.com 1‐866‐984‐6355 | Assistance with Car Care Scheduling:
• Appointment Scheduling • Shop Capacity Management • Campaign Integration/ Operation Codes |
| Hyundai Prior Approval Center | 1‐844-371-3808 | Prior Approval (PA) Center |
| Customer Support | Contact Information | Description |
| Hyundai Customer Care Center (Recall Campaign Questions) | 1‐855‐671‐3059 | For customers with questions or concerns related to recall campaigns |
| Hyundai Recall Campaign Website | www.hyundaiusa.com/campaign151 | Updated information related to the recall campaign |
| Hyundai Customer Care Center (General Questions) | 1‐800‐633‐5151 | For customers with general, non‐campaign-related questions |
| Hyundai Roadside Assistance | 1-800-243-7766 | Hyundai Roadside Assistance |
| Key Reference Information | |
|---|---|
| Name | Source |
| Car Care Scheduling (Xtime) – Tutorials | HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling |
| Car Care Scheduling (Xtime) – Recall Appointment Notification | 1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” |
| Parts – Campaign Parts Management (CPM) Procedure | HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management |
| Uncompleted Campaign VIN Listing | A listing of vehicles is located on WEBDCS> SERVICE tab> select INFORMATION> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock and Retailed. |
| Service Rental Car (SRC) Program | www.HyundaiDealer.com |
| Hyundai Recall Campaign Website | www.hyundaiusa.com/recall www.hyundaiusa.com/campaign151 |
| NHTSA Website | www.safercar.gov |
| NHTSA Campaign Number: 16V-722 |
IMPORTANT SAFETY RECALL
This notice applies to your vehicle, VIN: XXXXXXXXXXXXXXXXX
Dear Hyundai Genesis Coupe Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in Model Year 2010 through 2016 Hyundai Genesis Coupe vehicles produced beginning on beginning on December 18, 2008 through June 11, 2016. Our records indicate that your vehicle falls within this production date range.
What is the problem?
- The Hyundai Genesis Coupe is equipped with an Occupant Classification System (OCS) to determine if the front passenger seat is occupied, and if so, detect the presence of a Child Restraint System or small statured occupant. In certain cases, the front passenger airbag is deactivated to help prevent airbag-related injuries to the front passenger. If objects are placed under the front passenger seat and contact the OCS connector, the connector can become disconnected, illuminating the Air Bag warning lamp in the instrument cluster. If this occurs, the front passenger airbag will deploy in a frontal collision regardless of the front passenger seat occupant. Additionally, the system’s second stage airbag will not deploy in more severe collisions.
What will Hyundai do?
- Your Hyundai dealer will secure the OCS connector to prevent disconnection. This procedure will be performed at no charge to you. The actual time required to perform the procedure should be less than 1 hour, however your vehicle may be needed longer; therefore, we recommend scheduling a service appointment to minimize inconvenience.
| What should you do?
This is an important Safety Recall
|
What if you have other questions?
- If you require further assistance, you may contact the Hyundai Customer Care Center at 1855-371-9460. If you are not satisfied that we have remedied this situation without charge, and within a reasonable amount of time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, D.C. 20590, or call their toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-4249153), or go to https://www.safercar.gov.
Reimbursement Notification
- Hyundai has a program for reimbursing owners of Model Year 2010 through 2016 Hyundai Genesis Coupe vehicles produced beginning on beginning on December 18, 2008 through June 11, 2016 who paid to have the recall condition remedied prior to receiving this recall notification letter. To obtain information about reimbursement from Hyundai, and submit your request for reimbursement electronically, please visit:
www.HyundaiUSA.com/Campaign151
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
We urge your prompt attention to this important safety matter.
Hyundai Motor America
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