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NHTSA Campaign Number: 16V615
Manufacturer Hyundai
Motor America
Components AIR BAGS
Potential Number of Units Affected 602
Air Bag may not Prevent Neck Injury/FMVSS 208
A frontal air bag that does not adequately protect the driver’s neck may increase their risk of injury in the event of a crash.
Summary
Hyundai Motor Company (Hyundai) is recalling certain model year 2016 Sonata vehicles manufactured March 28, 2016 through April 12, 2016.
The affected vehicles have a driver-side frontal air bag that may not adequately protect the driver’s neck from injury in the event of a crash.
As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, “Occupant Crash Protection.”
Remedy
Hyundai will notify owners, and dealers will replace the driver’s frontal air bag module, free of charge.
The recall is expected to begin October 14, 2016.
Owners may contact Hyundai customer service at 1-800-633-5151.
Hyundai’s number for this recall is 148.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Hyundai has a Recall
Important Recall Campaign Information
Date: September 30, 2016
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Recall Campaign 148: 2016 Sonata Driver Frontal Airbag (TSB #16-01-040)
***IMPORTANT Dealer Stock and Retail Vehicles***
As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
Affected Vehicles
Hyundai has launched a recall related to the driver frontal airbag affecting 602 Model Year 2016 Sonatas manufactured at Hyundai Motor Manufacturing Alabama produced beginning on March 28, 2016 through April 12, 2016.
Reason for this Recall
Static airbag deployment testing conducted by the National Highway Traffic Safety Administration indicated if a small statured adult driver, not wearing a seat belt, is involved in a frontal or near frontal crash, the driver frontal airbag may not adequately protect the driver’s neck from injury.
Parts
- An initial shipment of driver airbag modules began shipping on 9/29/16 to dealers with applicable vehicles in Dealer Stock and SRC.
- Additional parts can be ordered through WebDCS by following the regular parts ordering process.
Service Action
- The Technical Service Bulletin (TSB) #16-01-040 was launched 9/30/16, and describes the service procedure to replace the driver front airbag module.
- Affected VINs are posted on WebDCS> Service Tab> Information> Uncompleted Campaign VIN Listing –Dealer Stock and Retailed. Dealers may use owner information provided for the purpose of conducting and performing this recall campaign, and for no other purpose.
Customer Notification
Customer notification letters of the recall campaign are scheduled to be mailed no later than October 14, 2016.
Thank you for your prompt attention to this important safety matter and continued commitment to taking care of Hyundai customers.
Hyundai Motor America
Important Recall Campaign Information
| Key Contact Information | ||
|---|---|---|
| Dealer Support | Contact Information | Description |
| Hyundai Techline | 1‐800‐325‐6604 | Vehicle Technical Support for Hyundai Dealer Technicians |
| Warranty HELPREP Line | 1‐877‐446‐2922 | Warranty Claim questions for Hyundai Dealers |
| Xtime Technical Support | Support@xtime.com
1‐866‐984‐6355 | Assistance with Car Care Scheduling:
• Appointment Scheduling • Shop Capacity Management • Campaign Integration/ Operation Codes |
| Hyundai Prior Approval Center | 1‐844-371-3808 | Prior Approval (PA) Center |
| Customer Support | Contact Information | Description |
| Hyundai Customer Care Center (Recall Campaign Questions) | 1‐855‐671‐3059 | For customers with questions or concerns related to recall campaigns |
| Hyundai Recall Campaign Website | www.hyundaiusa.com/campaign148 | Updated information related to the recall campaign |
| Hyundai Customer Care Center (General Questions) | 1‐800‐633‐5151 | For customers with general, non‐campaign-related questions |
| Hyundai Roadside Assistance | 1-800-243-7766 | Hyundai Roadside Assistance |
| Key Reference Information | |
|---|---|
| Name | Source |
| Car Care Scheduling (Xtime) – Tutorials | HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling |
| Car Care Scheduling (Xtime) – Recall Appointment Notification | 1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” |
| Parts – Campaign Parts Management (CPM) Procedure | HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management |
| Uncompleted Campaign VIN Listing | A listing of vehicles is located on WEBDCS> SERVICE tab> select INFORMATION> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock and Retailed. |
| Service Rental Car (SRC) Program | www.HyundaiDealer.com |
| Hyundai Recall Campaign Website | www.hyundaiusa.com/recall www.hyundaiusa.com/campaign148 |
| NHTSA Website | www.safercar.gov |
| NHTSA Campaign Number: 16V-615 |
This notice applies to your vehicle, VIN: XXXXXXXXXXXXXXXXX
Dear Hyundai Sonata Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2016 Hyundai Sonata vehicles manufactured at Hyundai Motor Manufacturing Alabama produced beginning on March 28, 2016 through April 12, 2016. Our records indicate that your vehicle is affected by this recall.
What is the problem?
- Static airbag deployment testing conducted by the National Highway Traffic Safety Administration indicated if a small statured adult driver, not wearing a seat belt, is involved in a frontal or near frontal crash, deployment of the driver airbag may not adequately protect the driver’s neck from injury.
What will Hyundai do?
- Your Hyundai dealer will replace your Sonata’s driver airbag module. This procedure will be performed at no charge to you. The actual time required to perform the procedure will be approximately 1 hour, however your vehicle may be needed longer depending on the dealer’s schedule; therefore, we recommend scheduling a service appointment to minimize inconvenience.
What should you do?
This is an important Safety Recall
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What if you have other questions?
- I f you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you are not satisfied that we have remedied this situation without charge, and within a reasonable amount of time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, D.C. 20590, or call their toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
We urge your prompt attention to this important safety matter.
Hyundai Motor America
Número de campaña NHTSA: 16V-615
Esta notificación aplica a su vehículo, VIN: XXXXXXXXXXXXXXXXX
Estimado(a) propietario(a) de un vehículo Hyundai Sonata:
Sele envía este aviso de acuerdo con los requisitos de la Ley Nacional de Seguridad de Tráfico y Vehículos Motorizados (National Traffic and Motor Vehicle Safety Act). Hyundai ha determinado que existe un defecto relacionado con la seguridad vehicular en determinados vehículos Hyundai Sonata modelo del año 2016, fabricados en Hyundai Motor Manufacturing Alabama producidos entre el 28 de Marzo de 2016 y el 12 de abril de 2016. Nuestros registros indican que su vehículo se encuentra dentro de este rango de fechas de fabricación.
¿Cuál es el problema?
- La prueba estática de despliegue de la bolsa de aire realizada por la Administración Nacional de Seguridad del Tráfico (NHTSA, por sus siglas en inglés) indicó que si un conductor adulto de estatura baja, que no usa el cinturón de seguridad, está involucrado en un choque frontal o cerca de un choque frontal, el despliegue de la bolsa de aire frontal del conductor puede no proteger adecuadamente el cuello del conductor de una lesión.
¿Qué hará Hyundai?
- Su concesionario Hyundai reemplazará el módulo de la bolsa de aire del conductor de su Sonata. Este procedimiento se realizará sin costo para usted. El tiempo real necesario para realizar este procedimiento debería ser una hora, sin embargo, es posible que su vehículo deba permanecer más tiempo, en función de los horarios del concesionario; por lo que le recomendamos que programe una cita de servicio para minimizar las molestias.
¿Qué debe hacer usted?
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Este es un importante retiro del mercado por motivos de seguridad
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¿Qué sucede si tiene usted otras preguntas?
- S i necesita más ayuda, puede comunicarse con el Centro de Atención al Cliente de Hyundai al 1-800-633-5151. Si no está satisfecho que hayamos solucionado este problema sin cargo, y dentro de un tiempo razonable, puede dirigirse por escrito al Administrador, Administración Nacional para la Seguridad del Tránsito en las Carreteras, 1200 New Jersey Avenue, SE, Washington, D.C. 20590, o llame al número gratuito de la Línea de Seguridad de Vehículos 1-888-327-4236 (TTY: 1-800-424-9153), o visite https://www.safercar.gov.
En caso de que sea arrendador del vehículo, la legislación federal exige a todos los arrendadores de vehículos que reciben este aviso de retiro del mercado por motivos de seguridad que reenvíen una copia de este aviso al arrendatario en un plazo de diez días.
Le solicitamos que preste inmediata atención a esta importante cuestión de seguridad.
Hyundai Motor América
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