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NHTSA Campaign Number: 16V628
Manufacturer Hyundai
Motor America
Components POWER TRAIN, ELECTRICAL SYSTEM
Potential Number of Units Affected 41,000
Inability to Accelerate from a Stop
Inability to move the vehicle while in traffic may increase the risk of a crash.
Summary
Hyundai Motor Company (Hyundai) is recalling certain model year 2016 Tucson vehicles manufactured May 20, 2015 through May 31, 2016 and equipped with a 7-speed EcoShift Dual Clutch Transmission.
Certain driving conditions and high temperatures may cause the vehicle to not move if the accelerator pedal is pressed and released repeatedly.
Remedy
Hyundai will notify owners, and dealers will update the Transmission Control Module software, free of charge.
The recall is expected to begin on October 28, 2016.
Owners may contact Hyundai customer service at 1-855-671-3059.
Hyundai’s number for this recall is 149.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Hyundai has a Recall
Important Recall Campaign Information
Date: September 6, 2016
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Recall Campaign 149: 2016 Tucson Dual Clutch Transmission Reprograming
Affected Vehicles
Hyundai has launched a safety recall to reprogram the Transmission Control Module (TCM) with updated software on certain 2016 Model Year Hyundai Tucson vehicles equipped with a Dual Clutch Transmission (DCT).
Reason for this Recall
In higher ambient temperatures and specific operating conditions, the transmission clutch application logic can result in a delayed transmission engagement when accelerating from a stop. If the accelerator pedal is steadily depressed for approximately 1.5 to 2 seconds, the vehicle will begin to accelerate and normal driving is resumed. However, if the accelerator pedal is repeatedly cycled, the vehicle will not accelerate.
Service Action
- Dealers must perform this Recall Campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair. DO NOT DELIVER any of the affected vehicles until the necessary procedures have been performed.
- The Technical Service Bulletin (TSB) #16-01-038 was launched today, 9/06/16, and describes the procedure to reprogram the TCM.
- Service campaign TMM will be inactivated today, 9/06/16 and any uncompleted TMM VINs will become part of recall campaign 149. The update procedure is the same.
- Affected VINs are posted on WebDCS> Service Tab> Information> Uncompleted Campaign VIN Listing – Dealer Stock and Retailed.
Customer Notification
Hyundai Motor America will notify all owners of the vehicles described above to return their vehicles to their Hyundai dealers for repair. Customer notification letters of the recall campaign are scheduled to be mailed in late September, 2016.
Thank you for your prompt attention to this important safety matter and continued commitment to taking care of Hyundai customers.
Hyundai Motor America
Important Recall Campaign Information
| Key Contact Information | ||
|---|---|---|
| Dealer Support | Contact Information | Description |
| Hyundai Techline | 1‐800‐325‐6604 | Vehicle Technical Support for Hyundai Dealer Technicians |
| Warranty HELPREP Line | 1‐877‐446‐2922 | Warranty Claim questions for Hyundai Dealers |
| Xtime Technical Support | Support@xtime.com
1‐866‐984‐6355 | Assistance with Car Care Scheduling:
• Appointment Scheduling • Shop Capacity Management • Campaign Integration/ Operation Codes |
| Hyundai Prior Approval Center | 1‐844-371-3808 | Prior Approval (PA) Center |
| Customer Support | Contact Information | Description |
| Hyundai Customer Care Center (Recall Campaign Questions) | 1‐855‐671‐3059 | For customers with questions or concerns related to recall campaigns |
| Hyundai Recall Campaign Website | www.hyundaiusa.com/campaign149 | Updated information related to the recall campaign |
| Hyundai Customer Care Center (General Questions) | 1‐800‐633‐5151 | For customers with general, non‐campaign-related questions |
| Hyundai Roadside Assistance | 1-800-243-7766 | Hyundai Roadside Assistance |
| Key Reference Information | |
|---|---|
| Name | Source |
| Car Care Scheduling (Xtime) Tutorials | HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling |
| Car Care Scheduling (Xtime) Recall Appointment Notification | 1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” |
| Uncompleted Campaign VIN Listing | A listing of vehicles is located on WEBDCS> SERVICE tab> select INFORMATION> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock and Retailed. |
| Service Rental Car Program | www.HyundaiDealer.com |
| Hyundai Recall Campaign Website | www.hyundaiusa.com/recall www.hyundaiusa.com/campaign149 |
| NHTSA Website | www.safercar.gov |
| NHTSA Campaign Number: 16V-628 |
Hyundai Motor America
10550 Talbert Avenue
P.O. Box 20839
Fountain Valley, CA 92728-9937
IMPORTANT SAFETY RECALL
This notice applies to your vehicle, VIN: XXXXXXXXXXXXXXXXX
Dear Hyundai Tucson Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2016 Hyundai Tucson vehicles equipped with a Dual Clutch Transmission (DCT) produced beginning on May 20, 2015 through May 31, 2016. Our records indicate that your vehicle is equipped with a DCT and falls within this production date range.
What is the problem?
- In higher ambient temperatures and specific operating conditions, the transmission clutch application logic can result in a delayed engagement when accelerating from a stop. If the accelerator pedal is steadily depressed for approximately 1.5 to 2 seconds, the vehicle will begin to accelerate and normal driving is resumed. However, if the accelerator pedal is repeatedly cycled, the vehicle will not accelerate. Inability to move the vehicle in traffic may increase the risk of a crash.
What will Hyundai do?
- Your Hyundai dealer will reprogram the Transmission Control Module. This procedure will be performed at no charge to you. The actual time required to perform the procedure should be less than 1 hour, however your vehicle may be needed longer; therefore, we recommend scheduling a service appointment to minimize inconvenience.
What if you have other questions?
- If you require further assistance, you may contact the Hyundai Customer Care Center at 1855-371-9460. If you are not satisfied that we have remedied this situation without charge, and within a reasonable amount of time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, D.C. 20590, or call their toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-4249153), or go to https://www.safercar.gov.
Reimbursement Notification
- Hyundai has a program for reimbursing owners of certain Model Year 2016 Hyundai Tucson vehicles equipped with a Dual Clutch Transmission produced beginning on May 20, 2015 through May 31, 2016 who paid to have the recall condition remedied prior to receiving this recall notification letter. To obtain information about reimbursement from Hyundai, and submit your request for reimbursement electronically, please visit: www.HyundaiUSA.com/Campaign149
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
We urge your prompt attention to this important safety matter.
Hyundai Motor America
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What is J2534?
A single set of programming hardware consists of personal computer(PC), standard interface to a device driver and an interface hardware that connects between PC and a programmable ECU of vehicle.
The main purpose of this regulation is to program ECUs for all vehicles using a single set in the field.”
| Device | Manufacturers | API | DLL | Firmware |
|---|---|---|---|---|
| CarDAQ Plus | Drew Technologies Inc. | 4.04 | 1.9.28 | 1.9.28 |
| ES6510 | Vetronix Corporation | 4.04 | 12.00 | 12.00 |
| Sun PassThru Pro | Snap-on Diagnostics | 4.04 | 02.07u | 02.07u |
| PassThru+ XS | I+ME Actia GmbH | 4.04 | 02.07u | 02.07u |
| OTTOTEST-VCI | OTTO | 4.04 | 1.04 | 1.34 |
| iFlash | Blue Streak | 4.04 | 1.04 | 1.34 |
| PASS THRU PRO II | Snap-on Diagnostics | 4.04 | 1.9.24 | 1.9.24 |
| AEZ Flasher | AE Tools | 4.04 | 1.9.28 | 1.9.28 |
| VSI-2534 | Dearborn Tech | 4.04 | 2.05.26 | 2.05.26 |
| Flasher Pro | Bosch | 4.04 | 1.9.28 | 1.9.28 |
| Flash2 | Cardone | 4.04 | 2.06.28.2 | 2.06.28.2 |
| PX3 | Dearborn Tech | 4.04 | 1.00.09 | 1.00.09 |
CARDAQ-M  | Drew Technologies Inc. | 4.04 | 1.0.106 | 1.0.106 |
| Universal Reprogrammer II | EASE Diagnostics | 4.04 | 1.9.28 | 1.9.28 |
| G-Scan2 | GIT | 4.04 | 3.1 | 9.03 |
* API, DLL and Firmware version may be controlled by the device manufacturer. Contact the manufacturer if you are unable to find the version listed above All devices were tested/verified on all Hyundai engine management systems.
