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February 13, 2024 NHTSA CAMPAIGN NUMBER: 24V106000
Engine Valve Springs May Break
A loss of drive power increases the risk of a crash. A hole in the engine block increases the risk of a fire.
NHTSA Campaign Number: 24V106
Manufacturer Hyundai Motor America
Components ENGINE AND ENGINE COOLING
Potential Number of Units Affected 4,245
Summary
Hyundia Motor America (Hyundai) is recalling certain 2024 Palisade vehicles. The engine valve springs may break while driving, which can result in a loss of drive power and possibly create a hole in the engine block.
Remedy
Dealers will replace the engine sub-assembly, free of charge. Owner notification letters are expected to be mailed April 13, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 255.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Hyundai has a Recall
Safety Recall Campaign 255: Engine Valve Springs – Dealer Best Practice
February 12, 2024
| Document Topic | Date |
|
02/14/2024 |
IMPORTANT: As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS.
Recall Description
The subject vehicles contain engine valve springs that may fracture while driving due to fatigue cracking as a result of damage to the springs during manufacturing by the supplier. A fractured valve spring may result in a sudden loss of motive power. In rare cases, a hole in the engine block may occur due to a broken valve entering the combustion chamber.
Applicable Vehicles (Certain)
- 2024MY Palisade (LX2) produced from 08/21/2023 – 10/12/2023 for sale in the U.S.
Remedy Information
This remedy is currently under development and additional information will be provided once it has been developed for release by HMA.
Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers who do not feel safe operating their vehicle until a remedy is available. In addition, a SRC may be required based on any other additional work on the vehicle that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a 3rd Party Rental or Rideshare may be provided.
Sample Customer Talk Track
“During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall without an available remedy. The recall states that it is a condition relating to engine valve springs which may crack prematurely, which may result in a sudden loss of motive power and in rare cases, a hole in the engine block. A hole in the engine block increases the risk of a fire. Once a remedy is available, Hyundai will notify you via First Class mail advising you to bring your vehicle to a Hyundai dealer to have it applied at no cost to you.”
Customer FAQs
Q1: What is the issue?
A1: The subject vehicles contain engine valve springs that may fracture while driving due to fatigue cracking as a result of damage to the springs during manufacturing by the supplier. A fractured valve spring may result in a sudden loss of motive power. In rare cases, a hole in the engine block may occur due to a broken valve entering the combustion chamber.
Q2: What are the affected vehicles?
A2: Affected vehicles include certain model year 2024 Hyundai Palisade vehicles produced 08/21/2023 – 10/12/2023 by Hyundai Motor Company (“HMC”) for sale in the U.S. market.
Q3: What is the safety concern?
A3: A loss of motive power increases the risk of a crash and a hole in the engine block increases the risk of a fire.
Q4: Have there been any accidents or injuries?
A4: As of the filing to NHTSA on February 13, 2024, there are no crashes, injuries, fires, or fatalities attributable to this condition in the U.S. or Canada.
Q5: Will a Dealer Stop Sale be issued?
A5: Yes, a Dealer “Stop Sale” (hold) has been issued in accordance with federal regulation for involved vehicles unsold at dealers. In addition, a Port “hold” has been issued for all involved vehicles located at ports and vehicle processing centers.
Q6: What will be done (planned remedy) during the recall service at the dealer?
A6: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for replacement of the engine sub-assembly. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for outof-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022.
Q7: When will owners be notified?
A7: Owners of the subject vehicles will be notified via First Class mail in mid-April 2024.
Hyundai Recall Campaign 255
Attachment A: Requested Chronology of Events Leading Up to Decision
❖ October- December 2023
On October 30, 2023, HMNA received a dealer Techline case regarding an engine stall condition caused by a fractured valve spring.
On December 11, 2023, HMNA’s Service Quality Department submitted a Quality Information Report to HMC regarding broken valve springs found during an engine teardown involving a model year 2024 Hyundai Palisade vehicle in the U.S. market.
❖ January 2024
On January 5 and January 9, 2024, HMC informed NASO of information regarding manufacturing changepoint history provided by the valve spring and spring wire supplier(s). NASO provided an update of U.S. market incidents for further HMC analysis.
On January 11, 2024, NASO’s Data Analysis (“DA”) team opened a case into the U.S. market condition. The matter was escalated to the Data Review Committee (“DRC”) on January 16, 2024, and subsequently to the Technical Review Committee (“TRC”) as an open investigation on January 18, 2024. NASO’s TRC began finalizing U.S. market field condition and severity while supporting warranty parts collection efforts to support HMC’s ongoing analysis through January-end.
On January 31, 2024, HMC informed NASO of its findings. According to HMC, the supplier implemented a new inspection process in early January 2024 to confirm durability of newly built valve springs due to recent discovery of certain springs with surface irregularities caused by a damaged spring manufacturing die. HMC also informed NASO of a safety recall determination made by Kia Motor America for U.S. specification vehicles containing valve springs from the suspect lot identified by the supplier.
❖ February 2024
Based on HMC’s findings and confirmation of suspect lot traceability, HMA’s NASO convened its North America Safety Decision Authority on February 6, 2024, and decided to conduct a safety recall of affected Hyundai Palisade vehicles in the U.S. market.
❖ NASO has confirmed eighteen (18) unique incidents in the U.S. from October 30, 2023, through January 25, 2024. There are no crashes, injuries, or fatalities attributable to this condition in the U.S.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| HYUNDAI | PALISADE | 2024 |
4 Associated Documents
Defect Notice 573 Report
RCLRPT-24V106-6572.PDF 213.594KB
Recall Acknowledgement
RCAK-24V106-2611.pdf 645.386KB
Attachment A – Chronology
RMISC-24V106-7195.pdf 144.573KB
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Manufacturer Notices(to Dealers,etc)
RCMN-24V106-5122.pdf 240.207KB
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Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V106&docType=RCL
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-106
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Hyundai Motor America FEB 13, 2024 NHTSA Recall No. : 24V-106 Manufacturer Recall No. : 255 Manufacturer Information :
Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue
Fountain Valley CA 92708
Company phone : 800-633-5151
Population :
Number of potentially involved : 4,245 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2024-2024 Hyundai Palisade Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : The subject vehicles include certain model year 2024 Hyundai Palisade vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the
U.S. market.
Production Dates : AUG 21, 2023 – OCT 12, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The subject vehicles contain engine valve springs that may fracture while driving due to fatigue cracking as a result of damage to the springs during manufacturing by the supplier. A fractured valve spring may result in a sudden loss of motive power. In rare cases, a hole in the engine block may occur due to a broken valve entering the combustion chamber.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A loss of motive power increases the risk of a crash and a hole in the engine block increases the risk of a fire.
Description of the Cause : Damage to the valve spring during supplier’s manufacturing die process.
Identification of Any Warning
that can Occur :
None.
Involved Components : Part 573 Safety Recall Report 24V-106 Page 2 Component Name 1 : SPRING-VALVE Component Description : Valve spring Component Part Number : 22221-3L310 Supplier Identification : Component Manufacturer
Name : Daewonkangup
Address : 63, Hamansandan 5-gil, Gunbuk-myeon,
Haman-gun, Gyeongsangnam-do Foreign States 52061 Country : Korea, Republic of Chronology :
Please see Attachment A. Description of Remedy :
Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with
instructions to bring their vehicles to a Hyundai dealer for replacement of the engine sub-assembly. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out- of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The remedy engine sub-assembly contains valve springs that are not damaged; therefore, they are not susceptible to fatigue cracking.
The spring drawing die was replaced at the supplier on July 26, 2023. Recall Schedule :
Description of Recall Schedule : Dealers and owners will be notified by the specified dates.
Planned Dealer Notification Date : APR 13, 2024 – APR 13, 2024
Planned Owner Notification Date : APR 13, 2024 – APR 13, 2024 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-106
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
* NR – Not Reported
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Safety Recall Campaign 255: Engine Valve Springs – Dealer Best Practice
February 12, 2024 Document Topic Date
• Remedy Not Available 02/14/2024
Recall Description
The subject vehicles contain engine valve springs that may fracture while driving due to fatigue cracking as a result of damage to the springs during manufacturing by the supplier. A fractured valve spring may result in a sudden loss of motive power. In rare cases, a hole in the engine block may occur due to a broken valve entering the combustion chamber. Applicable Vehicles (Certain)
• 2024MY Palisade (LX2) produced from 08/21/2023 – 10/12/2023 for sale in the U.S. Remedy Information
This remedy is currently under development and additional information will be provided once it has been developed for release by HMA. Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers who do not feel safe operating their vehicle until a remedy is available. In addition, a SRC may be required based on any other additional work on the vehicle that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a 3rd Party Rental or Rideshare may be provided.
Warranty Information
Warranty information will be updated once remedy has been released by HMA. Parts Information
Parts, if applicable, will be provided once a remedy has been released by HMA.
Additional Training & Resources
Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by HMA.
IMPORTANT: As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. Sample Customer Talk Track
“During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall without an available remedy. The recall states that it is a condition relating to engine valve springs which may crack prematurely, which may result in a sudden loss of motive power and in rare cases, a hole in the engine block. A hole in the engine block increases the risk of a fire. Once a remedy is available, Hyundai will notify you via First Class mail advising you to bring your vehicle to a Hyundai dealer to have it applied at no cost to you.” Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls?
□ Yes
□ No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership if remedy/repair(s) are available. Reception: Did you offer the customer Alternative Transportation?
□ Yes
□ No – Customer should be offered if they feel unsafe in the operation of their vehicle prior to the release of the official remedy. Customer FAQs
Q1: What is the issue?
A1: The subject vehicles contain engine valve springs that may fracture while driving due to fatigue cracking as a result of damage to the springs during manufacturing by the supplier. A fractured valve spring may result in a sudden loss of motive power. In rare cases, a hole in the engine block may occur due to a broken valve entering the combustion chamber. Q2: What are the affected vehicles?
A2: Affected vehicles include certain model year 2024 Hyundai Palisade vehicles produced 08/21/2023 – 10/12/2023 by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Q3: What is the safety concern?
A3: A loss of motive power increases the risk of a crash and a hole in the engine block increases the risk of a fire. Q4: Have there been any accidents or injuries?
A4: As of the filing to NHTSA on February 13, 2024, there are no crashes, injuries, fires, or fatalities attributable to this condition in the U.S. or Canada. Q5: Will a Dealer Stop Sale be issued?
A5: Yes, a Dealer “Stop Sale” (hold) has been issued in accordance with federal regulation for involved vehicles unsold at dealers. In addition, a Port “hold” has been issued for all involved vehicles located at ports and vehicle processing centers. Q6: What will be done (planned remedy) during the recall service at the dealer?
A6: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for replacement of the engine sub-assembly. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out- 2 of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022.
Q7: When will owners be notified?
A7: Owners of the subject vehicles will be notified via First Class mail in mid-April 2024. Contact Reference
Please see the list on the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. 3 4
Key Contact Information
Dealer Support Contact Information Description Parts Techline Warranty HELP Line
Warranty Prior Approval (PA)Center Xtime Technical Support HyundaiPartsHotline@MobisUSA.com 1-800-545-4515
1‐800‐325‐6604 1‐877‐446‐2922
PA@hmausa.com
Support@xtime.com 1‐866‐984‐6355 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling:
• Appointment / ShopCapacity Management / Campaign Integration / OperationCodes AutoLoop Technical Support Support@autoloop.com 1-877-850-2010 Assistance with Car Care Scheduling:
• Appointment / ShopCapacity Management / Campaign Integration / OperationCodes CDK Technical Support Customer Support
Hyundai Customer Care Center (Recall /CampaignQuestions)
Hyundai Recall /Campaign Website Hyundai Customer Care Center(GeneralQuestions)
HyundaiRoadside Assistance https://serviceconnect.support.cdk.com/ Contact Information 1‐855‐671‐3059
www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Assistance with Car Care Scheduling:
• Appointment / ShopCapacity Management / Campaign Integration / OperationCodes
Description
Customer questions or concerns related to recall or service campaigns
Updated information related to the specific recall or service campaign
Customers general questions, non‐campaign related HyundaiRoadside Assistance
Key Reference Information
Name Source
Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) -Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling Car Care Scheduling(Xtime) -Recall Appointment Notification 1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAILFIELD” Parts – Campaign Parts Management (CPM) Procedure
Service Rental Car (SRC)Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall
www.safercar.gov
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