Recall 018G – Water Damage to Starter Solenoid May Cause Fire – 2017-2019 Genesis G80, Genesis G90, & 2019 Genesis G70

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-107
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Hyundai Motor America FEB 13, 2024 NHTSA Recall No. : 24V-107 Manufacturer Recall No. : 254 (H), 018G (G) Manufacturer Information :
Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue
Fountain Valley CA 92708
Company phone : 800-633-5151
Population :
Number of potentially involved : 90,907 Estimated percentage with defect : 1 %
Vehicle Information :
Vehicle 1 : 2015-2016 Hyundai Genesis Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : 48,613 model year 2015-2016 Hyundai Genesis vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market.
Production Dates : FEB 21, 2014 – FEB 24, 2016
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2017-2019 Genesis G80 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : 31,766 model year 2017-2019 Genesis G80 vehicles produced on the specified dates by HMC for sale in the U.S. market.
Production Dates : MAR 17, 2016 – JAN 04, 2019
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2017-2019 Genesis G90 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : 5,101 model year 2017-2019 Genesis G90 vehicles produced on the specified dates by HMC for sale in the U.S. market.
Production Dates : JUN 13, 2016 – JAN 22, 2019
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-107 Page 2 Vehicle 4 : 2019-2019 Genesis G70 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : 5,427 model year 2019 Genesis G70 vehicles produced on the specified dates by HMC for sale in the U.S. market.
Production Dates : MAY 02, 2018 – JAN 26, 2019
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The starter solenoid in the subject vehicles could be contaminated with water if operated in abnormally wet conditions, such as a flooded road. Moisture contamination within the starter solenoid could cause an electrical short over time.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : An electrical short could result in significant overcurrent increasing the risk of an engine compartment fire while parked or driving.
Description of the Cause : Water ingress into the starter solenoid. Identification of Any Warning
that can Occur : A. Smoke from the engine compartment.
B. Burning/melting odor.
C. Difficulty or inability to start the engine. Involved Components : Component Name 1 : STARTER ASSY
Component Description : Starter solenoid assembly w/ magnetic switch Component Part Number : 36100-3C240 Supplier Identification : Component Manufacturer
Name : BorgWarner
Address : 78, Myeongri-gil, Gyeseong-myeon The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-107
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Ghangnyeong-gun, Gyeongsangnam-do Foreign States 50340 Country : Korea, Republic of
Chronology :
Please see Attachment A.
Description of Remedy :
Description of Remedy Program : Owners can continue driving these vehicles; however, Hyundai
recommends parking their vehicles outside and away from structures until the recall remedy is completed. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for installation of a remedy relay kit in the engine junction box. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The remedy relay provides power to the starter solenoid during vehicle startup only, rather than continuously.
A protective boot was added to the starter solenoid magnetic switch as a production running change on January 23, 2019. Recall Schedule :
Description of Recall Schedule : Dealers and owners will be notified by the specified dates.
Planned Dealer Notification Date : APR 13, 2024 – APR 13, 2024
Planned Owner Notification Date : APR 13, 2024 – APR 13, 2024
* NR – Not Reported

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Safety Recall Campaign 018G: Starter Assembly – Retailer Best Practice
February 15, 2024
Document Topic Date
• Remedy Not Available 02/15/2024
Recall Description
The starter solenoid in the subject vehicles could be contaminated with water if operated in abnormally wet conditions, such as a flooded road. Moisture contamination within the starter solenoid could cause an electrical short over time. An electrical short could result in significant overcurrent increasing the risk of an engine compartment fire while parked or driving.
Applicable Vehicles (Certain)
• 2017-19MY Genesis G80 (DH) produced 03/17/2016 – 01/04/2019
• 2017-19MY Genesis G90 (HI) produced 06/13/2016 – 01/22/2019
• 2019MY Genesis G70 (IK) produced 05/02/2018 – 01/26/2019
Remedy Information
This remedy is currently under development and additional information will be provided once it has been developed for release by GMA. Recommended Alternative Transportation:
A Courtesy Vehicle Program (CVP) vehicle or Service Valet should be provided to guests at the guest’s request.
• Please note that the Service Valet is available to the original owner for 3/36 ONLY.
• A CVP vehicle can be offered if vehicle is within or outside of 3/36.
• A Service Valet or CVP may also be required based on the repair procedure duration/wait and any other additional work on the vehicle that may need to be addressed during the guest’s visit.
Warranty Information:
Warranty information will be updated once remedy has been released by GMA. Parts Information:
Parts, if applicable, will be provided once a remedy has been released by GMA.
IMPORTANT: As required by federal law, retailers must not deliver new vehicles for sale or for lease to guests until all open recalls have been performed. Retailers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into guest use and whenever an affected vehicle is in the shop for any maintenance or repair. To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS.
IMPORTANT NOTICE: Owners can continue driving these vehicles, however, Genesis recommends owners
to park their vehicles outside and away from structures until the recall remedy is completed. Additional Training & Resources
Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by GMA. Sample Guest Talk Tracks:
1. ““If you experience any concern(s) related to the performance of your vehicle such as an inability or difficulty to start the engine, please have your vehicle towed to the nearest Genesis retailer and do not attempt to drive the vehicle until a remedy has been applied.” 2. “During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall without an available remedy. The recall states that it is a condition relating to the starter solenoid which could become contaminated if operated in abnormally wet conditions that may result in a in an electrical short, increasing the risk of engine compartment fire while parked or driving. Once a remedy is available, Genesis will notify you via First Class mail advising you to bring your vehicle to a Genesis retailer to have it applied at no cost to you.” Best Practice Checklist:
Reservation: Did you check WebDCS for additional campaigns or recalls?
□ Yes
□ No – Please ensure all open campaign(s)/recall(s) are identified & completed by the retailer. Reception: Did you offer the guest Alternative Transportation?
□ Yes
□ No – Guest should be offered if they feel uncomfortable in the operation of his/her vehicle prior to the remedy being completed on his/her vehicle. In addition, Courtesy vehicle or Service Valet may be needed based on the recall procedure duration and any other additional work on the vehicle that may need to be addressed during the guest’s visit. Guest FAQ:
Q1: What is the issue?
A1: The starter solenoid in the subject vehicles could be contaminated with water if operated in abnormally wet conditions, such as a flooded road. Moisture contamination within the starter solenoid could cause an electrical short over time. Q2: What are the affected vehicles?
A2: Affected vehicles include the following:
• 2017-19MY Genesis G80 (DH) produced 03/17/2016 – 01/04/2019
• 2017-19MY Genesis G90 (HI) produced 06/13/2016 – 01/22/2019
• 2019MY Genesis G70 (IK) produced 05/02/2018 – 01/26/2019 Q3: What is the safety concern?
A3: An electrical short could result in significant overcurrent increasing the risk of an engine compartment fire while parked or driving. Q4: Have there been any accidents or injuries?
A4: As of the filing to NHTSA on February 13, 2024, there are no crashes, injuries, or fatalities attributable to this condition in the U.S. or Canada. To date, there are twelve (12) unique thermal incidents isolated to the starter assembly in the U.S. Q5: Will a Retailer Stop Sale or Port Hold be issued?
A5: No, as the involved vehicles are no longer in factory production or offered for retail sale. Q6: What will be done (planned remedy) during the recall service at the retailer?
A6: Owners can continue driving these vehicles; however, Genesis recommends parking their vehicles outside and away from structures until the recall remedy is completed. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis retailer to install a relay kit in the engine junction box. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Genesis’s New Vehicle Limited Warranty. Additionally, Genesis will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. Q7: When will owners be notified?
A7: Owners of the subject vehicles will be notified via First Class mail in mid-April 2024. Contact Reference:
Please see the list below for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Genesis guests. Key Contact Information
Retailer Support
Contact Information Description Parts Techline
WarrantyHELPLine Warranty Prior Approval(PA) Center
Service Lane Technology (SLT)
Xtime / AutoLoop / CDK Customer Support Genesis Customer Care GenesisRecall /Campaign Website
GenesisRoadside Assistance Name 1-844-436-6455
www.GenesisDealerUSA.com Parts > Mobis Parts Portal 1‐800‐325‐6604
1‐877‐446‐2922
warranty@gma.com
1‐844-371-3808
pa@gma.com
Support@xtime.com / 1-866-984-
6355
support@autoloop.com / 1-877-850-
2010
Contact Information
1‐844‐340‐9741
customercare@genesis motorsusa.com www.genesis.com/us/recall 1-844-340-9742
Key Reference Information Parts ordering hotline for retailers Vehicle Technical Support for Genesis
WarrantyClaimquestionsfor Genesis Retailers
Warranty Prior Approval(PA) Center for Genesis Retailers
Assistance with SLT Appointment:
• Appointment / Shop Capacity Management / Campaign Integration
/ OperationCodes
Description For Genesis Customer Care,
Connected Services and Roadside Assistance
Updated information for customers related to recall and service campaigns
Genesis Roadside Assistance Source Service Valet Appointment Scheduling Car Care Scheduling (Xtime) -Recall AppointmentNotification Parts – Campaign Parts Management (CPM) Procedure
Courtesy Vehicle (CVP)Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall /Campaign Website NHTSAWebsite www.GenesisdealerUSA.com > Resources > Document Library > Services>ServiceValet>XtimeServiceValetSettingsGuide
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK
As applicable; www.GenesisdealerUSA.com > Resources > Documents Library > Parts > Campaign Parts Management
www.GenesisdealerUSA.com > Service tab > CVP Fleet Management www.GenesisdealerUSA.com > Service tab > Tech Info
A listing of vehicles is located on WEBDCS> SERVICEtab> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New,SRC, CPO,etc.) and Retailed.
www.genesis.com/us/recall www.safercar.gov

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