February 13, 2024 NHTSA CAMPAIGN NUMBER: 24V107000
Water Damage to Starter Solenoid May Cause Fire
An engine compartment fire while parked or driving can increase the risk of injury.
NHTSA Campaign Number: 24V107
Manufacturer Hyundai
Motor America
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 90,907
Summary
Hyundai Motor America (Hyundai) is recalling certain 2015-2016 Genesis, 2017-2019 Genesis G80, Genesis G90, and 2019 Genesis G70 vehicles. Water may enter the starter solenoid and cause an electrical short, which can result in an engine compartment fire while parked or driving.
Remedy
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will install a remedy relay kit in the engine junction box, free of charge. Owner notification letters are expected to be mailed April 13, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s numbers for this recall are 254(H) and 018G(G).
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Hyundai has a Recall
Safety Recall Campaign 254: Starter Assembly – Dealer Best Practice
February 15, 2024
| Document Topic | Date |
| 02/15/2024 |
IMPORTANT: As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS.
Recall Description
The starter solenoid in the subject vehicles could be contaminated with water if operated in abnormally wet conditions, such as a flooded road. Moisture contamination within the starter solenoid could cause an electrical short over time. An electrical short could result in significant overcurrent, increasing the risk of an engine compartment fire while parked or driving.
IMPORTANT NOTICE: Owners can continue driving these vehicles, however, Hyundai recommends owners to park their vehicles outside and away from structures until the recall remedy is completed.
Applicable Vehicles (Certain)
Remedy Information
This remedy is currently under development and additional information will be provided once it has been developed for release by HMA.
Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers who do not feel safe operating their vehicle until a remedy is available. In addition, a SRC may be required based on any other additional work on the vehicle that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a 3rd Party Rental or Rideshare may be provided.
Customer FAQs
Q1: What is the issue?
A1: The starter solenoid in the subject vehicles could be contaminated with water if operated in abnormally wet conditions, such as a flooded road. Moisture contamination within the starter solenoid could cause an electrical short over time.
Q2: What are the affected vehicles?
A2: Affected vehicles include certain model year 2015-2016 Hyundai Genesis vehicles produced 02/21/2014 – 02/24/2016 by Hyundai Motor Company (“HMC”) for sale in the U.S. market.
Q3: What is the safety concern?
A3: An electrical short could result in significant overcurrent increasing the risk of an engine compartment fire while parked or driving.
Q4: Have there been any accidents or injuries?
A4: As of the filing to NHTSA on February 13, 2024, there are no crashes, injuries, or fatalities attributable to this condition in the U.S. or Canada. To date, there are twelve (12) unique thermal incidents isolated to the starter assembly in the U.S.
Q5: Will a Dealer Stop Sale be issued?
A5: No, as the involved vehicles are no longer in factory production or offered for retail sale.
Q6: What will be done (planned remedy) during the recall service at the dealer?
A6: Owners can continue driving these vehicles; however, Hyundai recommends parking their vehicles outside and away from structures until the recall remedy is completed. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to install a relay kit in the engine junction box. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022.
Q7: When will owners be notified?
A7: Owners of the subject vehicles will be notified via First Class mail in late mid-April 2024.
Hyundai Recall Campaign 254/018G
Attachment A: Requested Chronology of Events Leading Up to Decision
❖January 2024
On January 5, 2024, HMNA NASO’s Data Analysis (“DA”) team was notified by HMC of the starter thermal concern that occurred in Korea. DA began a preliminary review of U.S. market field data to confirm related incident(s) and trending behavior.
On January 10, 2024, HMC provided Korean domestic market field information and plans to conduct water ingress testing based on evidence of water contamination observed in recent starter solenoid warranty returns. Based on this information, DA recommended to escalate the incident to the Technical Review Committee (“TRC”) for further evaluation of U.S. market condition.
On January 18, 2024, HMC notified NASO of replication testing results provided by R&D. According to HMC, the testing confirmed starter solenoid water ingress while driving at various low speeds and levels of water-submerged roadways; increasing risk of moisture contamination within the starter solenoid, which could cause an electrical short over time due to the continuous power supplied to the starter solenoid.
Based on these results, HMC decided to conduct field campaign(s) of affected vehicles in Korea and other foreign markets while NASO continued its investigation into the U.S. market condition. Based on this information, on January 22, 2024, NASO filed a Foreign Recall Report in accordance with 49 C.F.R. Part 579 requirement(s), citing its continued investigation into the appropriate course of action for the U.S. market.
❖ February 2024
On February 6, 2024, HMA’s NASO convened its North America Safety Decision Authority. Although North American markets’ analysis concluded with no trend and low rate, NASO decided to conduct a safety recall of affected Hyundai and Genesis vehicles in the U.S. and Canadian markets in an abundance of caution.
❖ NASO has confirmed twelve (12) unique thermal incidents isolated to the starter assembly in the U.S. from September 29, 2017, through July 9, 2023. There are no crashes, injuries, or fatalities attributable to this condition in the U.S.
9 Affected Products
Vehicles
5 Associated Documents
Recall Acknowledgement
RCAK-24V107-3071.pdf 645.266KB
Attachment A – Chronology
RMISC-24V107-6090.pdf 129.604KB
Defect Notice 573 Report
RCLRPT-24V107-7565.PDF 214.994KB
Manufacturer Notices(to Dealers,etc)
RCMN-24V107-6198.pdf 212.088KB
Manufacturer Notices(to Dealers,etc)
RCMN-24V107-3109.pdf 238.381KB
- Integrated Diode: Each relay includes a built-in diode that suppresses induced voltage during switching, safeguarding your electrical components from potential damage.
- Small size/Low power consumption/High contact voltage/ High sensitivity.
- Contact Material: Ag Alloy / Contact Resistance: ≤ 100MΩ.
- Minimum operating voltage 8V, corresponding minimum operating current is 100mA; Standard operating voltage 12V, corresponding standard operating current is 150mA.
- Life Expectancy Electrical: 100,000 Operation, Life Expectancy Mechanical: 10,000,000 Operation.
- High switching capability: Normally open 40A/14V DC and normally close 30A/14V DC. Suitable for Nilight LED light bar wiring harness kit
- Premium quality: Durable relay and harness socket with 5 wires; Made by high-grade materials to ensure superior quality and long lifespan
- Male-female slot design: Unique male-female slot design, easy to connect the relay with harness socket, clean and neat after installation
- Easy wiring: The relay sockets come with different colors for loads/accessories, simple and convenient wiring
- Package include: 5 x relay and 5 x relay socket with wires.Fit type: Universal fit
- Never go beyond its capabilities. Try to stay 10 to 15% below what the rate is for
- 12-volt 5-prong relay. Excellent water-repellent and dustproof ability, but not using it in water
- Be careful when inserting the relay into the socket. If you force it, you will bend the female connectors
- Primary leads use 12 a.w.g tinned copper wire. Coil leads use 16 a.w.g
- Nominal Coil Voltage: 12 V DC; Coil Power: 1.8 W; Coil Resistance: 80 Ω; Must Operate Voltage: 6~8 V DC; Must Release Voltage: 0.6~3.6 V DC; Maximum Applied Voltage: 15.6 V DC
- Quality Material: The a/c relay housing is made of PA66 flame-retardant material with pure copper enameled wires to ensure excellent heat dissipation and magnetism, which enhances resistance to high temperatures and arc erosion, providing excellent conductivity and long-term reliability
- Excellent Waterproof Performance: The fuel pump relay base is sealed and waterproof with IP67 protection level, waterproof and dustproof, able to work stably in all kinds of humid environments, ensuring long-term reliability and durability of the relay
- Relay Specifications: Package contains four starter relays, each model number JD1914-12V-40A, five-pin design, size 1.07 x 0.98 inches, coil power 1.8 watts, coil resistance 90Ω
- Easy Installation: The five-pin design of the radiator fan relay makes it easy to replace an existing relay by simply connecting the appropriate wires to the corresponding pins. No additional tools are required, making the installation process easy and quick to accomplish in tight spaces
- Wide Application: The relays are widely used in a variety of electric vehicles such as automobiles, motorboats, etc. The relay box can be a nice replacement for 582195, 582472, 582473, 584416, 586147 and 586224. They can also be used in a variety of application scenarios such as automotive taillights, electric cooling fans, electric water pumps, motor starters and motorcycle conversions
- Upgraded Version - Automotive relays built in fuse socket included 30A blade fuse with heavy duty 14AWG wires for main contact. no need of a separate fuse holder, saving space and money. 4-Pin SPST (Single Pole Single Throw) Relay.
- Mounting Design Feature - The interlocking mounting design of unique male and female slot on each socket edge, connect relays together and manage cables easily, offering clean and neat installation.
- Easy Wiring - The relay sockets come with color-labeled wires for load/accessories convenient wiring. Black - Ground (85), Red - VDC (30), White - Trigger (86), Blue - Output N/O (87)
- Wide Application - Widely used in car keys power control, over-load protection, trunk release, polarity change, power door lock/actuator control, change a low current output to high current, add ignition/accessory outputs, control motors/other electronics etc.
- Set includes 5 relays, 5 relay harnesses, and 5 30A blade fuses.
Last update on 2026-05-27 / Affiliate links / Images from Amazon Product Advertising API
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-107
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Hyundai Motor America FEB 13, 2024 NHTSA Recall No. : 24V-107 Manufacturer Recall No. : 254 (H), 018G (G) Manufacturer Information :
Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue
Fountain Valley CA 92708
Company phone : 800-633-5151
Population :
Number of potentially involved : 90,907 Estimated percentage with defect : 1 %
Vehicle Information :
Vehicle 1 : 2015-2016 Hyundai Genesis Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : 48,613 model year 2015-2016 Hyundai Genesis vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market.
Production Dates : FEB 21, 2014 – FEB 24, 2016
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2017-2019 Genesis G80 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : 31,766 model year 2017-2019 Genesis G80 vehicles produced on the specified dates by HMC for sale in the U.S. market.
Production Dates : MAR 17, 2016 – JAN 04, 2019
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2017-2019 Genesis G90 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : 5,101 model year 2017-2019 Genesis G90 vehicles produced on the specified dates by HMC for sale in the U.S. market.
Production Dates : JUN 13, 2016 – JAN 22, 2019
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-107 Page 2 Vehicle 4 : 2019-2019 Genesis G70 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : 5,427 model year 2019 Genesis G70 vehicles produced on the specified dates by HMC for sale in the U.S. market.
Production Dates : MAY 02, 2018 – JAN 26, 2019
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The starter solenoid in the subject vehicles could be contaminated with water if operated in abnormally wet conditions, such as a flooded road. Moisture contamination within the starter solenoid could cause an electrical short over time.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : An electrical short could result in significant overcurrent increasing the risk of an engine compartment fire while parked or driving.
Description of the Cause : Water ingress into the starter solenoid. Identification of Any Warning
that can Occur : A. Smoke from the engine compartment.
B. Burning/melting odor.
C. Difficulty or inability to start the engine. Involved Components : Component Name 1 : STARTER ASSY
Component Description : Starter solenoid assembly w/ magnetic switch Component Part Number : 36100-3C240 Supplier Identification : Component Manufacturer
Name : BorgWarner
Address : 78, Myeongri-gil, Gyeseong-myeon The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-107
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Ghangnyeong-gun, Gyeongsangnam-do Foreign States 50340 Country : Korea, Republic of
Chronology :
Please see Attachment A.
Description of Remedy :
Description of Remedy Program : Owners can continue driving these vehicles; however, Hyundai
recommends parking their vehicles outside and away from structures until the recall remedy is completed. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for installation of a remedy relay kit in the engine junction box. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The remedy relay provides power to the starter solenoid during vehicle startup only, rather than continuously.
A protective boot was added to the starter solenoid magnetic switch as a production running change on January 23, 2019. Recall Schedule :
Description of Recall Schedule : Dealers and owners will be notified by the specified dates.
Planned Dealer Notification Date : APR 13, 2024 – APR 13, 2024
Planned Owner Notification Date : APR 13, 2024 – APR 13, 2024
* NR – Not Reported
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Safety Recall Campaign 254: Starter Assembly – Dealer Best Practice
February 15, 2024 Document Topic
Date
• Remedy Not Available
02/15/2024
Recall Description
The starter solenoid in the subject vehicles could be contaminated with water if operated in
abnormally wet conditions, such as a flooded road. Moisture contamination within the starter
solenoid could cause an electrical short over time. An electrical short could result in significant
overcurrent, increasing the risk of an engine compartment fire while parked or driving.
Applicable Vehicles (Certain)
• 2015-2016 Hyundai Genesis (DH) produced from 02/21/2014 – 02/24/2016
Remedy Information
This remedy is currently under development and additional information will be provided once it has
been developed for release by HMA. Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers who do not feel safe operating their
vehicle until a remedy is available. In addition, a SRC may be required based on any other
additional work on the vehicle that may need to be addressed during customer’s visit. If a SRC is
not available, other options such as a 3rd Party Rental or Rideshare may be provided.
Warranty Information
Warranty information will be updated once remedy has been released by HMA. Parts Information
Parts, if applicable, will be provided once a remedy has been released by HMA.
Additional Training & Resources
Remedy is currently under development. Applicable training courses related to this recall, if
applicable, will be provided once a remedy has been released by HMA.
IMPORTANT: As required by federal law, dealers must not deliver new vehicles for sale or for lease
to customers until all open recalls have been performed. Dealers must perform all open recalls on
used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an
affected vehicle is in the shop for any maintenance or repair. To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS.
IMPORTANT NOTICE: Owners can continue driving these vehicles, however, Hyundai recommends owners
to park their vehicles outside and away from structures until the recall remedy is completed. Sample Customer Talk Track
1. “If you experience any concern(s) related to the performance of your vehicle such as an
inability or difficulty to start the engine, please have your vehicle towed to the nearest Hyundai
dealer and do not attempt to drive the vehicle until a remedy has been applied.” 2. “During your visit today, I checked your vehicle for any open campaigns or recalls and found
that your vehicle has an open recall without an available remedy. The recall states that it is a
condition relating to the starter solenoid which could become contaminated if operated in
abnormally wet conditions that may result in a in an electrical short, increasing the risk of
engine compartment fire while parked or driving. Once a remedy is available, Hyundai will notify
you via First Class mail advising you to bring your vehicle to a Hyundai dealer to have it applied
at no cost to you.” Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls?
□ Yes
□ No – Please ensure all open campaign(s)/recall(s) are identified and completed by the
dealership if remedy/repair(s) are available. Reception: Did you offer the customer Alternative Transportation?
□ Yes
□ No – Customer should be offered if they feel unsafe in the operation of their vehicle prior to
the release of the official remedy. Customer FAQs
Q1: What is the issue?
A1: The starter solenoid in the subject vehicles could be contaminated with water if operated in
abnormally wet conditions, such as a flooded road. Moisture contamination within the starter
solenoid could cause an electrical short over time. Q2: What are the affected vehicles?
A2: Affected vehicles include certain model year 2015-2016 Hyundai Genesis vehicles produced
02/21/2014 – 02/24/2016 by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Q3: What is the safety concern?
A3: An electrical short could result in significant overcurrent increasing the risk of an engine
compartment fire while parked or driving. Q4: Have there been any accidents or injuries?
A4: As of the filing to NHTSA on February 13, 2024, there are no crashes, injuries, or fatalities
attributable to this condition in the U.S. or Canada. To date, there are twelve (12) unique thermal
incidents isolated to the starter assembly in the U.S. Q5: Will a Dealer Stop Sale be issued?
A5: No, as the involved vehicles are no longer in factory production or offered for retail sale. Q6: What will be done (planned remedy) during the recall service at the dealer?
A6: Owners can continue driving these vehicles; however, Hyundai recommends parking their vehicles
outside and away from structures until the recall remedy is completed. All owners of the subject
vehicles will be notified
2 by first class mail with instructions to bring their vehicles to a Hyundai dealer to install a
relay kit in the engine junction box. This remedy will be offered at no cost to owners for all
affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s
New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles
reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in
accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. Q7: When will owners be notified?
A7: Owners of the subject vehicles will be notified via First Class mail in late mid-April 2024. Contact Reference
Please see the list below for commonly referred to contacts. Thank you for your prompt attention to
this important safety matter and continued commitment to Hyundai customers. 3 4
Key Contact Information
Dealer Support Contact Information
Description Parts Techline Warranty HELP Line
Warranty Prior Approval (PA)Center Xtime Technical Support [email protected] 1-800-545-4515
1‐800‐325‐6604 1‐877‐446‐2922
[email protected]
[email protected] 1‐866‐984‐6355 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling:
• Appointment / ShopCapacity Management / Campaign Integration / OperationCodes AutoLoop Technical Support [email protected] 1-877-850-2010 Assistance with Car Care Scheduling:
• Appointment / ShopCapacity Management / Campaign Integration / OperationCodes CDK Technical Support Customer Support
Hyundai Customer Care Center (Recall /CampaignQuestions)
Hyundai Recall /Campaign Website Hyundai Customer Care Center(GeneralQuestions)
HyundaiRoadside Assistance https://serviceconnect.support.cdk.com/ Contact Information 1‐855‐671‐3059
www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Assistance with Car Care Scheduling:
• Appointment / ShopCapacity Management / Campaign Integration / OperationCodes
Description
Customer questions or concerns related to recall or service campaigns
Updated information related to the specific recall or service campaign
Customers general questions, non‐campaign related HyundaiRoadside Assistance
Key Reference Information
Name
Source
Campaign Central Consolidated repository of recall and
service campaign dealer best practices. Located on the service tab homepage in
www.HyundaiDealer.com
Car Care Scheduling (Xtime) -Tutorials www.HyundaiDealer.com > Service > Dealer Resources >
DocumentsLibrary > Car Care Scheduling Car Care Scheduling(Xtime) -Recall Appointment Notification 1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAILFIELD” Parts – Campaign Parts Management (CPM) Procedure
Service Rental Car (SRC)Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall
www.safercar.gov
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