Recall 250 – Rear Seat Belts May Not Operate – 2024 Hyundai Kona

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September 22, 2023 NHTSA CAMPAIGN NUMBER: 23V650000

Rear Seat Belts May Not Operate/FMVSS 208 & 209

A seat belt that does not function properly may not adequately restrain an occupant in a crash, increasing the risk of injury.

 

NHTSA Campaign Number: 23V650

Manufacturer HyundaieBay Motor America

Components SEAT BELTS

Potential Number of Units Affected 2,354

 

Summary

HyundaieBay Motor America (HyundaieBay) is recalling certain 2024 Kona vehicles. The seat belt assemblies in the right and left rear seats may not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, “Occupation Crash Protection” and 209, “Seat Belt Assemblies.”

 

Remedy

Dealers will inspect and replace the seat belt retractor as necessary, free of charge. Owner notification letters are expected to be mailed November 21, 2023. Owners may contact HyundaieBay customer service at 1-855-371-9460. HyundaieBay’s number for this recall is 250.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Hyundai has a Recall

 


Recall Description

The rear lefthand and righthand seat belt assemblies in the subject vehicles may have undergone improper pin installation, potentially inhibiting extension of the seat belt webbing. An inability to fasten the seat belt in an occupied seat poses a failure to comply with Federal Motor Vehicle Safety Standard (“FMVSS”) number 208, “Occupant Crash Protection,” and FMVSS number 209, “Seat Belt Assemblies,” increasing the risk of injury in a crash. This bulletin provides the service procedure to inspect the retainer fastener pins and replace rear seat belt assemblies, if necessary.

 

Applicable Vehicles (Certain)

  • 2024MY Kona (SX2) produced from 06/19/2023 – 09/02/2023 for sale in the U.S.

 

Remedy Information

The procedure provided in TSB 23-01-081H (or latest version) provides the recall’s service procedure to inspect the retainer fastener pins and replace the rear seat belt(s), if necessary.

  • Recommended Service Technician Training Level: HyundaieBay Certified (or higher) who has also reviewed the SST – Borescope Tool – Video (SVCDSSTBORESCOPEW23_1226).

 

Other Notes/Recommendations:

  • Most vehicles are expected to pass the inspection without any replacement required.
  • If a vehicle does not pass the inspection for either side, it is recommended for dealer to park the vehicle away from the service bay to allow them to focus on other work on that bay.
  • Dealer should offer alternative transportation while parts are on their way for the seat belt assembly.

 

Recommended Alternative Transportation

A Service Rental Vehicle (SRC) should be provided to customers who do not feel safe operating their vehicle until the remedy is complete . In addition, a SRC may be required based on any other additional work on the vehicle that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a 3rd Party Rental or Rideshare may be provided.

 

Sample Customer Talk Tracks

  1. “If you experience any concern(s) related to the performance of your rear seat belts, such an abnormal noise when extending the seat belt webbing or inability to extend the seat belt webbing, please have your vehicle towed to the nearest HyundaieBay dealer and do not attempt to drive the vehicle until a remedy has been applied.”

 

  1. “During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall with an available remedy. The recall states that it is a condition relating to the rear left and right seat belt assemblies that may have undergone improper pin installation, potentially prevent extension of the seat belt webbing. This condition may impact seat belt function, increasing the risk of injury in a crash. The inspection of your vehicle, plus any possible applicable repairs, may add additional time to your visit with us. If you need or would like alternative transportation, we would be happy to provide you with options. We would like to perform the service for you today and it will be provided to you at no cost.”

 

 

Customer FAQ

Q1: What is the issue?

A1: The rear lefthand and righthand seat belt assemblies in the subject vehicles may have undergone improper pin installation, potentially inhibiting extension of the seat belt webbing. An inability to fasten the seat belt in an occupied seat poses a failure to comply with Federal Motor Vehicle Safety Standard (“FMVSS”) number 208, “Occupant Crash Protection,” and FMVSS number 209, “Seat Belt Assemblies,” increasing the risk of injury in a crash.

 

Q2: What are the affected vehicles?

A2: Affected vehicles include certain 2024MY Kona (SX2) produced from 06/19/2023 – 09/02/2023.

 

Q3: What is the safety concern?

A3: An inability to fasten the seat belt in an occupied seat could increase the risk of injury to occupant(s) during a crash.

 

Q4: Have there been any accidents or injuries?

A4: As of the date of this filing (09/22/2023) to NHTSA, there are no related crashes, injuries, fires, or reported incidents.

 

Q5: Will a Dealer/Port Stop Sale be issued?

A5: Yes, a Dealer “Stop Sale” (hold) has been issued in accordance with federal regulation for affected vehicles unsold at dealers. A Port “hold” has been issued for all involved vehicles located at ports and vehicle processing centers in accordance with federal regulation preventing the sale of vehicles requiring a recall remedy in the U.S.

 

Q6: What will be done during the recall service at the dealer?

A6: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a HyundaieBay dealer for inspection of the rear seat belt retractors and replacement, if necessary. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under HyundaieBay’s New Vehicle Limited Warranty. Additionally, HyundaieBay will provide owners of affected vehicles  reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022.

 

Q7: When will owners be notified?

A7: Owners will be notified via First Class Mail in late November 2023.

 


23-01-081H
SEPTEMBER 2023

REAR SEAT BELT RETRACTOR RETAINER FASTENER PIN INSPECTION AND REPLACEMENT (RECALL 250)

Description: The rear lefthand and righthand seat belt assemblies in the subject vehicles may have undergone improper pin installation, potentially inhibiting extension of the seat belt webbing.
An inability to fasten the seat belt in an occupied seat poses a failure to comply with Federal Motor Vehicle Safety Standard (“FMVSS”) number 208, “Occupant Crash Protection,” and FMVSS number 209, “Seat Belt Assemblies,” increasing the risk of injury in a crash.

This bulletin provides the service procedure to inspect the retainer fastener pins and replace the rear seat belt assembly if necessary.

 

Applicable Vehicles (Certain):

  • 2024MY Kona (SX2) vehicles produced between 6/19/2023 – 9/02/2023.

 

SERVICE PROCEDURE:

In PDF Bellow…

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1 Affected Product

Vehicle

MAKEMODELYEAR
HYUNDAIeBayKONA2024

 


4 Associated Documents

Recall Acknowledgement

RCAK-23V650-6838.pdf 645.203KB

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Noncompliance Notice 573 Report

RCLRPT-23V650-5650.PDF 214.286KB

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Remedy Instructions and TSB

RCRIT-23V650-7827.pdf 1392.134KB

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Manufacturer Notices(to Dealers,etc) 9/28/2023

RCMN-23V650-2591.pdf 443.111KB

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