October 31, 2022 NHTSA CAMPAIGN NUMBER: 22V816000
Seat Belt Pretensioners May Explode
An exploding seat belt pretensioner can project metal fragments into the vehicle, strike vehicle occupants, and result in injury.
NHTSA Campaign Number: 22V816
Manufacturer Hyundai
Motor America
Components SEAT BELTS
Potential Number of Units Affected 14,928
Summary
Hyundai Motor America (Hyundai) is recalling certain 2023 Genesis G80 Electric, 2021-2022 Santa Fe Hybrid, and 2022-2023 Santa Fe Plug-In Hybrid vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioners may explode upon deployment.
Remedy
Dealers will secure the seat belt pretensioners with a cap, free of charge. Owner notification letters were mailed December 14, 2022. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 238/011G. This recall is an expansion of recall numbers 22V-354 and 22V-458.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Hyundai has a Recall
A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers.
Recall Description:
The front driver’s and/or passenger-side seat belt pretensioners in certain 2021-2022MY Santa Fe Hybrid & 2022MY Santa Fe Plug-in (PHEV) vehicles were installed containing pyrotechnic-type pretensioners that may deploy abnormally during a crash. An abnormal pyrotechnic pretensioner deployment could cause metal fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants. The potential for this condition is dependent on vehicle characteristics, pretensioner load limiter specification, airbag control unit logic, crash duration and severity.
Affected Vehicles:
- Certain 2021-2022MY Santa Fe Hybrid (TM HEV) vehicles produced from 12/18/2020 – 07/26/2022 by Hyundai Motor Company (“HMC”) for sale in the U.S.
- Certain 2022MY Santa Fe Plug-in Hybrid (TM PHEV) produced from 05/13/2021 – 07/21/2022 by Hyundai Motor Company (“HMC”) for sale in the U.S.
- To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS.
- For this recall, please note that there are some new vehicles currently in dealer stock.
Remedy Information:
Install front seat belt pretensioner anti-separation protection caps.
- Labor time:7 M/H
- Recommended technician training level: Hyundai Certified Technician (or above) that has one (1) or more years of experience repairing Hyundai vehicles
Recommended Alternative Transportation: A Service Rental Car (SRC) should be provided if the customer does not feel safe operating their vehicle until the remedy has been performed.
Customer Talk Tracks
“During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle does have an open recall. The recall states that in the event of a crash, abnormal deployment of the front seat belt pretensioner could cause metal fragments to enter the vehicle occupant compartment, resulting in potential injury to occupants. Hyundai is conducting this action to ensure the safety of its vehicles.
During your visit today we will install an anti-separation protection caps on your front seatbelt pretensioner. May we proceed with completion of the recall during today’s visit?”
Customer FAQ:
Q1: What is the issue & safety concern?
A1: The front driver’s and/or passenger-side seat belt pretensioners in the subject vehicles were installed containing pyrotechnic-type pretensioners that may deploy abnormally during a crash. An abnormal pyrotechnic pretensioner deployment could cause metal fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants. The potential for this condition is dependent on vehicle characteristics, pretensioner load limiter specification, airbag control unit logic, crash duration and severity.
Q2: What are the affected vehicles?
A2:
1) Certain 2021-22MY Santa Fe Hybrid (TM HEV) vehicles produced from 12/18/2020 – 07/26/2022 by Hyundai Motor Company (“HMC”) for sale in the U.S.
2) Certain 2022MY Santa Fe Plug-in Hybrid (TM PHEV) produced from 05/13/2021 – 07/21/2022 by Hyundai Motor Company (“HMC”) for sale in the U.S.
Q3: Have there been any accidents or injuries?
A3: As of the date of this filing (10/31/22), Hyundai is not aware of any abnormal pretensioner deployment incident on Santa Fe Hybrid/Plug-in (TM HEV/PHEV) vehicles, including fatalities, injuries, crashes, and fires globally.
Q4: Stop Sale?
A4: Dealer: A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers. The stop sale commenced with the filing of the 573 to NHTSA. Port: A “hold” has been issued for all vehicles located at ports.
Q5: What will be done during the recall service at the dealer?
A5: The dealership will install anti-separation protection caps on the front seat belt tensioners for the driver and passenger sides. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the remedy completed free of charge, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty.
Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24,2022.
Q6: When will owners be notified?
A6: Owners will be notified by mail beginning in late December 2022.
22-01-088H
NOVEMBER 2022
FRONT SEAT BELT PRETENSIONER PROTECTION CAP INSTALLATION (RECALL 238)
Description: The front seat belt pretensioner may deploy abnormally in the vehicles described below, causing the MGG (Micro Gas Generator) to detach from the assembly. This bulletin describes the procedure to install front seat belt pretensioner anti-separation protection caps.
Applicable Vehicles:
– Certain 2021-22MY Santa Fe Hybrid (TM HEV) produced between 12/18/2020 – 07/26/2022
– Certain 2022MY Santa Fe Plug-in (TM PHEV) produced between 05/13/2021 – 07/21/2022
Refer to the QR code or link below for guided video information:
Hyundai Service Learning – Recall 238 Service Procedure
SERVICE PROCEDURE (SAME FOR DRIVER SIDE AS PASSENGER SIDE):
RECALL 238/011G ATTACHMENT A (AMENDED 12-8-2022)
CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION
❖ October 2022
On October 17, 2022, HMC notified NASO of the pretensioner testing results of the micro gas generator separation from the pretensioner pipe, a condition referenced in Recalls 211/009G (21V-796), 219 (22V-069), 220 (22V-123), 223 (22V-218), 229 (22V-354) and 231 (22V-458), for non-North American spec Genesis G80 EV and Hyundai Santa Fe HEV/PHEV. HMC confirmed no separation of the micro gas generator was observed for North American spec Genesis G80 EV and Hyundai Santa Fe HEV/PHEV due to having different airbag control unit logic. HMC communicated its decision for a foreign recall for Genesis G80 EV and Hyundai Santa Fe HEV/PHEV for non-North American markets, based on the testing results.
On October 24, 2022, NASO convened its North American Safety Decision Authority (“NASDA”). Although no concern was observed for North American spec G80 EV and Santa Fe HEV/PHEV, in an abundance of caution NASO decided to conduct a safety recall of G80 EV vehicles and Santa Fe HEV/PHEV vehicles equipped with pretensioners without a vent valve.
❖ December 2022
On December 6, 2022, HMC notified NASO of 5 additional G80 EV vehicles to the affected vehicle population initially reported in Hyundai’s filing of Recall 238 based on reconfirmation of vehicles equipped with pretensioners requiring remedy. Hyundai is submitting this revision as amended information to the initial Part 573 report for Recall 238.
Hyundai is not aware of any abnormal pretensioner deployment incidents on G80 EV and Santa Fe HEV/PHEV vehicles, including fatalities, injuries, crashes and fires globally.
Hyundai is continuing testing of certain out of recall scope vehicles equipped with Samsong pretensioners.
5 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| GENESIS | G80 ELECTRIC | 2023 |
| HYUNDAI | SANTA FE HYBRID | 2021-2022 |
| HYUNDAI | SANTA FE PLUG-IN HYBRID | 2022-2023 |
25 Associated Documents
Attachment A Chronology
RMISC-22V816-1299.pdf 112.894KB
Recall Acknowledgement
RCAK-22V816-2216.pdf 645.269KB
Defect Notice 573 Report
RCLRPT-22V816-3068.PDF 214.869KB
Remedy Instructions and TSB
RCRIT-22V816-9458.pdf 1419.683KB
Remedy Instructions and TSB
RCRIT-22V816-9467.pdf 1199.172KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V816-4897.pdf 416.401KB
Manufacturer Notices(to Dealers,etc)
Attachment A Amended Chronology
RMISC-22V816-0229.pdf 101.789KB
Recall 573 Report – December 8, 2022
RCLRPT-22V816-7059.PDF 214.87KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V816-5706.pdf 269.381KB
Recall Quarterly Report #1, 2022-4
RCLQRT-22V816-1590.PDF 211.144KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V816-2652.pdf 233.663KB
ISSUED Renotification Notice
RCRN-22V816-0137.pdf 178.602KB
ISSUED Renotification Notice
RCRN-22V816-3469.pdf 360.928KB
ISSUED Renotification Notice
ISSUED Renotification Notice
RCRN-22V816-2917.pdf 400.145KB
ISSUED Renotification Notice – Email Notification
RCRN-22V816-9286.pdf 178.602KB
Recall Quarterly Report #2, 2023-1
RCLQRT-22V816-2397.PDF 211.252KB
ISSUED Renotification Notice
RCRN-22V816-1397.pdf 165.909KB
ISSUED Renotification Notice
RCRN-22V816-6829.pdf 160.293KB
ISSUED Renotification Notice
RCRN-22V816-9751.pdf 164.619KB
Recall Quarterly Report #3, 2023-2
RCLQRT-22V816-8097.PDF 211.344KB
ISSUED Renotification Notice
ISSUED Renotification Notice
RCRN-22V816-9592.pdf 160.287KB
ISSUED Renotification Notice
RCRN-22V816-7707.pdf 105.251KB
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SEOCONTENT-START
RECALL 238/011G ATTACHMENT A CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION ❖ October 2022 On October 17, 2022, HMC notified NASO of the pretensioner testing results of the micro gas generator separation from the pretensioner pipe, a condition referenced in Recalls 211/009G (21V-796), 219 (22V-069), 220 (22V-123), 223 (22V-218), 229 (22V-354) and 231 (22V-458), for non-North American spec Genesis G80 EV and Hyundai Santa Fe HEV/PHEV. HMC confirmed no separation of the micro gas generator was observed for North American spec Genesis G80 EV and Hyundai Santa Fe HEV/PHEV due to having different airbag control unit logic. HMC communicated its decision for a foreign recall for Genesis G80 EV and Hyundai Santa Fe HEV/PHEV for non-North American markets, based on the testing results. On October 24, 2022, NASO convened its North American Safety Decision Authority (“NASDA”). Although no concern was observed for North American spec G80 EV and Santa Fe HEV/PHEV, in an abundance of caution NASO decided to conduct a safety recall of G80 EV vehicles and Santa Fe HEV/PHEV vehicles equipped with pretensioners without a vent valve. Hyundai is not aware of any abnormal pretensioner deployment incidents on G80 EV and Santa Fe HEV/PHEV vehicles, including fatalities, injuries, crashes and fires globally. Hyundai is continuing testing of certain out of recall scope vehicles equipped with Samsong pretensioners.
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RECALL 238/011G ATTACHMENT A (AMENDED 12-8-2022) CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION October 2022 On October 17, 2022, HMC notified NASO of the pretensioner testing results of the micro gas generator separation from the pretensioner pipe, a condition referenced in Recalls 211/009G (21V-796), 219 (22V-069), 220 (22V-123), 223 (22V-218), 229 (22V-354) and 231 (22V-458), for non-North American spec Genesis G80 EV and Hyundai Santa Fe HEV/PHEV. HMC confirmed no separation of the micro gas generator was observed for North American spec Genesis G80 EV and Hyundai Santa Fe HEV/PHEV due to having different airbag control unit logic. HMC communicated its decision for a foreign recall for Genesis G80 EV and Hyundai Santa Fe HEV/PHEV for non-North American markets, based on the testing results. On October 24, 2022, NASO convened its North American Safety Decision Authority (“NASDA”). Although no concern was observed for North American spec G80 EV and Santa Fe HEV/PHEV, in an abundance of caution NASO decided to conduct a safety recall of G80 EV vehicles and Santa Fe HEV/PHEV vehicles equipped with pretensioners without a vent valve. December 2022 On December 6, 2022, HMC notified NASO of 5 additional G80 EV vehicles to the affected vehicle population initially reported in Hyundai’s filing of Recall 238 based on reconfirmation of vehicles equipped with pretensioners requiring remedy. Hyundai is submitting this revision as amended information to the initial Part 573 report for Recall 238. Hyundai is not aware of any abnormal pretensioner deployment incidents on G80 EV and Santa Fe HEV/PHEV vehicles, including fatalities, injuries, crashes and fires globally. Hyundai is continuing testing of certain out of recall scope vehicles equipped with Samsong pretensioners.
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#FIRST_NAME, A Safety Recall has been issued on your #MY Santa Fe Hybrid/Plug-In Hybrid’s Seat Belt Pretensioner. Recall 238 Remedy is Available This notice applies to your vehicle, VIN: XXXXXXXXXXXXXXXXX What Should You Do? Hyundai would like to notify you that there is a critical safety recall on your vehicle that has not been completed. We have prepared the remedy repair for your vehicle, which will be performed by your Hyundai dealer at NO CHARGE . To ensure your safety and the quality of your vehicle, please schedule an appointment with a Hyundai dealer as soon as possible to complete the remedy procedure. Additional Information NHTSA.GOV HYUNDAIUSA.COM PRIVACY You are receiving this notice because our records indicate that you own or lease the vehicle identified by the VIN on this notice. This is an outbound email only. Please do not reply to this email. This message was transmitted by Hyundai Motor America. Hyundai is a registered trademark of Hyundai Motor Company. Hyundai model names are registered trademarks of Hyundai Motor America. All rights reserved.©2023 Hyundai Motor America. Learn more about the safety concern, remedy repair, and what Hyundai will do for you by visiting our official site or the NHTSA website. If you require further assistance, such as questions on reimbursement or updating vehicle ownership, please visit the Hyundai Consumer Assistance Center or by contacting Hyundai Motor America at 1-855-371-9460. To better assist you during your call please have the last 8 characters of your VIN ready to enter when prompted. Last 8 Characters: NU037551
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Presort Std US Postage PAID Dallas, TX Permit No. 919 JOHN SMITH 123 STREET RD ANYWHERE, OH 12345-1234 URGENT SAFETY RECALL CAMPAÑA DE SEGURIDAD URGENTE CALL NOW TO SCHEDULE YOUR FREE REPAIR. LLAME AHORA PARA PROGRAMAR SU REPARACIÓN GRATUITA. CALL 1.888.899.9293 LLAME AL 1.888.899.9293 THIS SAFETY RECALL REPAIR IS FREE. ESTA REPARACIÓN DE RETIRO DE SEGURIDAD ES GRATIS. HY-1121-C-02 Hyundai Year Model VIN: 123456789 Recall: SR-14-012 Your Vehicle Has An Outstanding Recall. It Must Be Repaired! Your vehicle is affected by an urgent safety recall. Please make an appointment to have your vehicle repaired, free of charge, at any authorized Hyundai dealership, or contact us toll free at 888.899.9293, between 8 a.m and 7 p.m., Monday – Friday, Eastern Standard time. Additional information regarding this outstanding safety recall may be obtained at hyundaiusa.com/ us/en/owners We care about your safety and ask that you immediately make arrangements to have this FREE repair performed. If you no longer own this vehicle, please call and let us know so the current owner may be contacted. We sincerely apologize for the inconvenience this safety recall may cause you. Thank you for your continued loyalty, Your Hyundai Recall Team Su vehiculo tiene pendiente un retiro de seguridad. Tiene que ser reparado! Su vehiculo es afectacto por un retiro de seguridad urgente. Por favor haga una cita para la reparación de su vehículo, sin costo alguno, en cualquier concesionario autorizado Honda o comuníquese con nosotros al número de llamada sin costo al 888.899.9293, entre las 8 a.m y 7 p.m., Lunes a Viernes, Hora del Este. Información adicional relacionada con esta campaña de seguridad pendiente se puede obtener en hyundaiusa.com/us/en/owners A nosotros nos importa su seguridad y le pedimos que tome acción inmediatamente para que se realice esta reparación GRATIS. Si usted no tiene este vehiculo, porfavor llame y dejenos saver. Para poder contactar al nuevo dueno. Lamentamos cualquier inconveniencia que esto aiga causado. Gracias por su constante lealtad, Su equipo de Hyundai CALL 1.888.899.9293 LLAME AL 1.888.899.9293 Weekdays, 8 AM to 7 PM EDT HABLAMOS ESPAÑOL. VISIT hyundaiusa.com/ us/en/owners to locate your closest Hyundai dealer YOUR VEHICLE INFORMATION INFORMACIÓN DE SU VEHÍCULO Please refer to this information when scheduling your FREE urgent safety recall repair. Consulte esta información al programar su reparación de retiro (recall) GRATIS. ONE QUICK CALL CAN SAVE A LIFE UNA LLAMADA INSTANTÁNEA PUEDE SALVAR UNA VIDA WE OFFER REMOTE CHECK-IN AND CONTACT-FREE SERVICING AT HYUNDAI, GIVING YOU PEACE OF MIND. OFRECEMOS CHECK-IN REMOTO Y SERVICIO SIN CONTACTO EN HYUNDAI, QUE LE BRINDA TRANQUILIDAD. Presort Std US Postage PAID Dallas, TX Permit No. 919 JOHN SMITH 123 STREET RD ANYWHERE, OH 12345-1234 URGENT SAFETY RECALL CAMPAÑA DE SEGURIDAD URGENTE CALL NOW TO SCHEDULE YOUR FREE REPAIR. LLAME AHORA PARA PROGRAMAR SU REPARACIÓN GRATUITA. CALL 1.888.899.9293 LLAME AL 1.888.899.9293 THIS SAFETY RECALL REPAIR IS FREE. ESTA REPARACIÓN DE RETIRO DE SEGURIDAD ES GRATIS. HY-1121-Y-02 Hyundai Year Model VIN: 123456789 Recall: SR-14-012 Your Vehicle Has An Outstanding Recall. It Must Be Repaired! Your vehicle is affected by an urgent safety recall. Please make an appointment to have your vehicle repaired, free of charge, at any authorized Hyundai dealership, or contact us toll free at 888.899.9293, between 8 a.m and 7 p.m., Monday – Friday, Eastern Standard time. Additional information regarding this outstanding safety recall may be obtained at hyundaiusa.com/ us/en/owners We care about your safety and ask that you immediately make arrangements to have this FREE repair performed. If you no longer own this vehicle, please call and let us know so the current owner may be contacted. We sincerely apologize for the inconvenience this safety recall may cause you. Thank you for your continued loyalty, Your Hyundai Recall Team Su vehiculo tiene pendiente un retiro de seguridad. Tiene que ser reparado! Su vehiculo es afectacto por un retiro de seguridad urgente. Por favor haga una cita para la reparación de su vehículo, sin costo alguno, en cualquier concesionario autorizado Honda o comuníquese con nosotros al número de llamada sin costo al 888.899.9293, entre las 8 a.m y 7 p.m., Lunes a Viernes, Hora del Este. Información adicional relacionada con esta campaña de seguridad pendiente se puede obtener en hyundaiusa.com/us/en/owners A nosotros nos importa su seguridad y le pedimos que tome acción inmediatamente para que se realice esta reparación GRATIS. Si usted no tiene este vehiculo, porfavor llame y dejenos saver. Para poder contactar al nuevo dueno. Lamentamos cualquier inconveniencia que esto aiga causado. Gracias por su constante lealtad, Su equipo de Hyundai CALL 1.888.899.9293 LLAME AL 1.888.899.9293 Weekdays, 8 AM to 7 PM EDT HABLAMOS ESPAÑOL. VISIT hyundaiusa.com/ us/en/owners to locate your closest Hyundai dealer YOUR VEHICLE INFORMATION INFORMACIÓN DE SU VEHÍCULO Please refer to this information when scheduling your FREE urgent safety recall repair. Consulte esta información al programar su reparación de retiro (recall) GRATIS. ONE QUICK CALL CAN SAVE A LIFE UNA LLAMADA INSTANTÁNEA PUEDE SALVAR UNA VIDA WE OFFER REMOTE CHECK-IN AND CONTACT-FREE SERVICING AT HYUNDAI, GIVING YOU PEACE OF MIND. OFRECEMOS CHECK-IN REMOTO Y SERVICIO SIN CONTACTO EN HYUNDAI, QUE LE BRINDA TRANQUILIDAD.
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Web version #FIRST_NAME, A Safety Recall has been issued on your #MY Santa Fe Hybrid/Plug-In Hybrid’s Seat Belt Pretensioner. Recall 238 Remedy is Available This notice applies to your vehicle, VIN: XXXXXXXXXXXXXXXXX What Should You Do? Hyundai would like to notify you that there is a critical safety recall on your vehicle that has not been completed. We have prepared the remedy repair for your vehicle, which will be performed by your Hyundai dealer at NO CHARGE . To ensure your safety and the quality of your vehicle, please schedule an appointment with a Hyundai dealer as soon as possible to complete the remedy procedure. Additional Information NHTSA.GOV HYUNDAIUSA.COM PRIVACY You are receiving this notice because our records indicate that you own or lease the vehicle identified by the VIN on this notice. This is an outbound email only. Please do not reply to this email. This message was transmitted by Hyundai Motor America. Hyundai is a registered trademark of Hyundai Motor Company. Hyundai model names are registered trademarks of Hyundai Motor America. All rights reserved.©2023 Hyundai Motor America. Learn more about the safety concern, remedy repair, and what Hyundai will do for you by visiting our official site or the NHTSA website. If you require further assistance, such as questions on reimbursement or updating vehicle ownership, please visit the Hyundai Consumer Assistance Center or by contacting Hyundai Motor America at 1-855-371-9460. To better assist you during your call please have the last 8 characters of your VIN ready to enter when prompted. Last 8 Characters: NU037551
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1 HMA Recalls Community Notify Outreach Program Script 1. Hyundai Owner a. Message for Connected Calls This is the Hyundai Recall Resolution Team contacting you about a Safety Recall on your Hyundai vehicle. Hyundai has decided that a defect which relates to motor vehicle safety exists in your vehicle. Please do not delay in contacting us. Your Hyundai dealer will fix the recall, at no cost to you. This free repair should take less than an hour to complete, but your Hyundai dealer may require your vehicle for a longer period of time based upon their work schedule. To schedule a recall service repair: • Contact your local Hyundai dealer to schedule your free service appointment; or • Contact us directly toll free at 1.888.899.9293 between 8 a.m. and 7 p.m. Monday – Friday Eastern Standard Time We at Hyundai thank you for your attention to this important safety matter.
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1 From: Hyundai Recall <[email protected]> Sent: Monday, January 30, 2023 5:40 AM To: #LAST NAME, #FIRST NAME Subject: URGENT SAFETY RECALL NOTICE CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. To view this email as a web page, go here. URGENT SAFETY RECALL NOTICE ADVISO DE RETIRO URGENTE DE SEGURIDAD Schedule Your FREE Repair Schedule your free repair by calling our hotline (Se Habla Español) 1.888.899.9293 CALL NOW Dear #FIRST NAME #LAST NAME This is the Hyundai Customer Service Team contacting you about an urgent safety recall 2 affecting your Hyundai vehicle. Please make an appointment to have your vehicle repaired, free of charge, at any authorized Hyundai dealership, or contact us toll free at 1.888.899.9293 , between 8 a.m. and 7 p.m., Monday – Friday, Eastern Standard time. Additional information regarding this outstanding safety recall may be obtained at www.hyundaiusa.com/us/en/owners What is the problem? Your vehicle has an outstanding recall. It must be repaired! We care about your safety and ask that you immediately make arrangements to have this FREE repair performed. To schedule a recall service repair: 1. Contact your local Hyundai dealer to schedule your free service appointment; or 2. Contact us directly toll free at 1.888.899.9293 between 8 a.m. and 7 p.m. Monday – Friday Eastern Standard Time 3. Visit the Hyundai website for additional information at: www.hyundaiusa.com/us/en/owners Thank you for your continued loyalty, Your Hyundai Customer Service Team 3 Issued in Accordance with Federal Law. Please visit NHTSA.gov/recalls for additional information. Publicado conforme a la Ley Federal. Por favor visite NHTSA.gov/recalls para información adicional. This email was sent to #EMAIL ADDRESS Sedgwick | 6026 Lakeside Blvd. | Indianapolis | IN | 46278 Manage Subscriptions | Update Profile
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#FIRST_NAME, A Safety Recall has been issued on your #MY Santa Fe Hybrid/Plug-In Hybrid’s Seat Belt Pretensioner. Recall 238 Remedy is Available This notice applies to your vehicle, VIN: XXXXXXXXXXXXXXXXX What Should You Do? Hyundai would like to notify you that there is a critical safety recall on your vehicle that has not been completed. We have prepared the remedy repair for your vehicle, which will be performed by your Hyundai dealer at NO CHARGE. To ensure your safety and the quality of your vehicle, please schedule an appointment with a Hyundai dealer as soon as possible to complete the remedy procedure. Additional Information NHTSA.GOV HYUNDAIUSA.COM PRIVACY You are receiving this notice because our records indicate that you own or lease the vehicle identified by the VIN on this notice. This is an outbound email only. Please do not reply to this email. This message was transmitted by Hyundai Motor America. Hyundai is a registered trademark of Hyundai Motor Company. Hyundai model names are registered trademarks of Hyundai Motor America. All rights reserved. ©2023 Hyundai Motor America. Learn more about the safety concern, remedy repair, and what Hyundai will do for you by visiting our official site or the NHTSA website. If you require further assistance, such as questions on reimbursement or updating vehicle ownership, please visit the Hyundai Consumer Assistance Center or by contacting Hyundai Motor America at 1-855-371-9460. To better assist you during your call please have the last 8 characters of your VIN ready to enter when prompted. Last 8 Characters: NU037551
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Web version #FIRST_NAME, A Safety Recall has been issued on your #MY Santa Fe Hybrid/Plug-In Hybrid’s Seat Belt Pretensioner. Recall 238 Remedy is Available This notice applies to your vehicle, VIN: XXXXXXXXXXXXXXXXX What Should You Do? Hyundai would like to notify you that there is a critical safety recall on your vehicle that has not been completed. We have prepared the remedy repair for your vehicle, which will be performed by your Hyundai dealer at NO CHARGE. To ensure your safety and the quality of your vehicle, please schedule an appointment with a Hyundai dealer as soon as possible to complete the remedy procedure. Additional Information NHTSA.GOV HYUNDAIUSA.COM PRIVACY You are receiving this notice because our records indicate that you own or lease the vehicle identified by the VIN on this notice. This is an outbound email only. Please do not reply to this email. This message was transmitted by Hyundai Motor America. Hyundai is a registered trademark of Hyundai Motor Company. Hyundai model names are registered trademarks of Hyundai Motor America. All rights reserved. ©2023 Hyundai Motor America. Learn more about the safety concern, remedy repair, and what Hyundai will do for you by visiting our official site or the NHTSA website. If you require further assistance, such as questions on reimbursement or updating vehicle ownership, please visit the Hyundai Consumer Assistance Center or by contacting Hyundai Motor America at 1-855-371-9460. To better assist you during your call please have the last 8 characters of your VIN ready to enter when prompted. Last 8 Characters: NU037551
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Circulate To: General Manager, Sales Manager, Service Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair Technical Service Bulletin GROUP NUMBER RECALL 22-01-088H DATE MODEL(S) NOVEMBER 2022 Santa Fe Hybrid / Plug-in (TM HEV / PHEV) SUBJECT: FRONT SEAT BELT PRETENSIONER PROTECTION CAP INSTALLATION (RECALL 238) Description: The front seat belt pretensioner may deploy abnormally in the vehicles described below, causing the MGG (Micro Gas Generator) to detach from the assembly. This bulletin describes the procedure to install front seat belt pretensioner anti-separation protection caps. Applicable Vehicles: – Certain 2021-22MY Santa Fe Hybrid (TM HEV) produced between 12/18/2020 – 07/26/2022 – Certain 2022MY Santa Fe Plug-in (TM PHEV) produced between 05/13/2021 – 07/21/2022 Vehicle repairs related to safety recalls are critically important and must be performed properly in accordance with TSB procedures. Review this bulletin in its entirety prior to beginning any repair work. As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. Access the “Vehicle Information” screen via WEBDCS to identify open recalls. IMPORTANT This TSB includes STUI pictures as a requirement. The STUI pictures require the VIN and date of the repair to be clearly visible. Please include the last 6 digits of the VIN and date of the repair on a piece of paper next to the seat belt pretensioner caps installed (both LH and RH). Ensure the captured pictures are completed according to the steps in the TSB. All submitted claims without associated STUI pictures that do not capture the VIN, repair date, and the seat belt pretensioner caps installed are subject to debit. In addition, any claims found to have an illegible, incomplete, missing, or incorrect picture are subject to debit. STUI FRONT SEAT BELT PRETENSIONER PROTECTION CAP INSTALLATION (RECALL 238) TSB #: 22-01-088H Page 2 of 10 SUBJECT: SUBJECT: Parts Information: PART NAME PART NUMBER / FIGURE REMARKS KIT CAP A (2EA) CAP B (2EA) BOLT (9EA) One bolt is extra. 88820-AACAPQQH Warranty Information: MODEL OP CODE OPERATION OP TIME CAUSAL PART NATURE CAUSE Santa Fe Hybrid / Plug-in (TM HEV/PHEV) 21D147R0 FRONT SEAT BELT PRETENSIONER PROTECTION CAP INSTALLATION (BOTH LH AND RH) 0.7 M/H 88820-AACAPQQH I14 ZZ3 NOTE 1: Submit Claim on Campaign Claim Entry Screen NOTE 2: If a part that is not covered by this recall is in need of replacement while performing this recall, and the affected part is still under warranty, please submit a separate claim using the same repair order. If the affected part is out of warranty, submit a prior approval request for goodwill consideration prior to performing the work. NOTE 3: The labor op includes the time to mark all 4 bolts with paint and to take STUI pictures of the pretensioner with the caps installed. NOTE 4: All claims must have STUI pictures uploaded. Claims with illegible, incomplete, missing, or incorrect STUI pictures are subject to debit. Refer to the QR code or link below for guided video information: Hyundai Service Learning – Recall 238 Service Procedure FRONT SEAT BELT PRETENSIONER PROTECTION CAP INSTALLATION (RECALL 238) TSB #: 22-01-088H Page 3 of 10 SUBJECT: SUBJECT: How to classify the cap (A/B) by type: TYPE PART NAME IDENTIFICATION METHOD REMARKS BEFORE INSTALLATION AFTER INSTALLATION STD CAP A CAP A does not have a marking groove. CAP B The replacement procedure below is based on the LH seatbelt pretensioner. Due to symmetry, the RH seatbelt pretensioner procedure is similar. NOTICE CAP (B) Marking groove CAP (A) FRONT SEAT BELT PRETENSIONER PROTECTION CAP INSTALLATION (RECALL 238) TSB #: 22-01-088H Page 4 of 10 SUBJECT: SUBJECT: SERVICE PROCEDURE (SAME FOR DRIVER SIDE AS PASSENGER SIDE): 1. If applicable, record the customer’s radio preset stations for AM / FM / SXM. 2. Disconnect the negative ( – ) battery terminal. 3. Partially remove the front door body side weather strip (A) near the center pillar trim. Refer to the shop manual. – Interior trim > Center pillar trim NOTICE Negative Battery Terminal Tightening Torque: 7.8 – 9.8 Nm (0.8 – 1.0 kgf.m, 5.8 – 7.2 lb-ft) CAUTION ! FRONT SEAT BELT PRETENSIONER PROTECTION CAP INSTALLATION (RECALL 238) TSB #: 22-01-088H Page 5 of 10 SUBJECT: SUBJECT: 4. Remove the front door scuff trim (B) using the trim tool. 5. Partially remove the rear door body side weather strip (C) near the center pillar trim. Be careful not to damage trims and panels. CAUTION ! FRONT SEAT BELT PRETENSIONER PROTECTION CAP INSTALLATION (RECALL 238) TSB #: 22-01-088H Page 6 of 10 SUBJECT: SUBJECT: 6. Remove the rear door scuff (D) using the trim tool. 7. Press the release button on the front seat belt anchor and disconnect the seat belt. 8. Remove the center pillar lower trim (E). Take care not to damage the pretensioner when removing or installing the seat belt. CAUTION ! Take care not to damage the pretensioner when removing or installing the seat belt. CAUTION ! FRONT SEAT BELT PRETENSIONER PROTECTION CAP INSTALLATION (RECALL 238) TSB #: 22-01-088H Page 7 of 10 SUBJECT: SUBJECT: 9. Press the locking pin and disconnect the front seat belt pretensioner connector (F). 10. Remove the front seat belt pretensioner (I) by loosening the mounting bolts (G,H). Tightening Torque: bolt (G) 7.8 ~ 11.8 Nm (0.8 ~ 1.2 kgf.m, 5.8 ~ 8.7 lb-ft) Tightening Torque: bolt (H) 39.2 ~ 53.9 Nm (4.0 ~ 5.5 kgf.m, 28.9 ~ 39.8 lb-ft) CAUTION ! Be careful not to twist the seat belt. CAUTION ! FRONT SEAT BELT PRETENSIONER PROTECTION CAP INSTALLATION (RECALL 238) TSB #: 22-01-088H Page 8 of 10 SUBJECT: SUBJECT: 11. Install Cap A (J). 12. Install Cap B (K). 13. Tighten the cap top bolts (L). Tightening Torque: 2.1 ~ 2.6 Nm (0.2 ~ 0.3 kgf.m, 1.5 ~ 1.9 lb-ft) When mounting the bolts, hold the bottom of the cap by hand and secure it. NOTICE Check if the installation direction of the cap matches the figure. CAUTION ! FRONT SEAT BELT PRETENSIONER PROTECTION CAP INSTALLATION (RECALL 238) TSB #: 22-01-088H Page 9 of 10 SUBJECT: SUBJECT: 14. Tighten the cap bottom bolts (M). 15. Mark all 4 bolts with paint after installing bolt. Tightening Torque: 2.1 ~ 2.6 Nm (0.2 ~ 0.3 kgf.m, 1.5 ~ 1.9 lb-ft) NOTICE Using STUI, please take photos of the completed pretensioner assembly with the caps installed. Within the picture, include a piece of paper with the last 6 digits of the VIN, date of the repair, Driver (LH) side or Passenger (RH) side. Upload the photos to STUI with the caps installed. STUI FRONT SEAT BELT PRETENSIONER PROTECTION CAP INSTALLATION (RECALL 238) TSB #: 22-01-088H Page 10 of 10 SUBJECT: SUBJECT: 16. Torque the seat belt pretensioner mounting bolts (N & O) to specifications. 17. Install seat belt pretensioner in the reverse order of removal. 18. Repeat procedure steps 3-16 on the passenger’s side. Reprogram the customer’s preset radio stations. – When the ignition switch is turned on after installing the pretensioner, check that the warning light is turned on and then off for about 6 seconds. – Install the connectors securely. NOTICE Tightening Torque: bolt (N) 7.8 ~ 11.8 Nm (0.8 ~ 1.2 kgf.m, 5.8 ~ 8.7 lb-ft) Tightening Torque: bolt (O) 39.2 ~ 53.9 Nm (4.0 ~ 5.5 kgf.m, 28.9 ~ 39.8 lb-ft) CAUTION !
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This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 – 2022 model year Santa Fe Hybrid and 2022 – 2023 model year Santa Fe Plug-In Hybrid vehicles. To ensure the safety of its vehicles for Hyundai customers, we are initiating Safety Recall 238, to repair a condition involving the front seat belt pretensioners in these vehicles in the U.S. Our records indicate that your vehicle is affected by this recall. What is the problem? The front seat belt pretensioners may deploy abnormally in the subject vehicles, causing the MGG (Micro Gas Generator) to detach from the assembly. An abnormal pyrotechnic pretensioner deployment could cause the pretensioner to explode, and project metal fragments into the vehicle occupant compartment, which may result in injury to vehicle occupants. What will Hyundai do? Your Hyundai dealer will install front seat belt pretensioner anti-separation protection caps. This procedure will be performed NO CHARGE to you. What should you do? Please contact your nearest Hyundai dealer to schedule this procedure. The actual time required to perform this procedure on your vehicle will take less than one hour, however, your vehicle may be needed longer. To locate your Hyundai dealer: Option 1: Please have your zip code ready and visit www.HyundaiUSA.com/dealer-locator or scan this QR code with your smartphone camera app for quick access. Option 2: Contact the Hyundai Motor America Virtual Assistant by calling 1-855-371-9460. To better assist you during your call, please have available the last 8 characters of your VIN (written in bold characters at the top of this letter). Selecting Option 3 will direct you to the Dealer Locator. Additional information If you believe that the dealer or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you. Hyundai Motor America Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 IMPORTANT SAFETY RECALL 2021 – 2022 Santa Fe Hybrid and 2022 – 2023 Santa Fe Plug-In Hybrid Seat Belt Pretensioner Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8” NHTSA Recall Number: 22V-816 Hyundai Recall Number: 238 This is an important Safety Recall. • Failure to complete this recall repair could lead to abnormal seat belt pretensioner deployment in a crash, which could result in injury to vehicle occupants. • The recall will be performed on your vehicle at NO CHARGE to you. • Hyundai recommends contacting your preferred dealer and scheduling an appointment in advance to avoid any inconvenience. To locate your nearest Hyundai dealer and schedule your appointment please visit: www.HyundaiUSA.com/Campaign238 Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Reimbursement Notification If you paid for repairs related to this recall prior to receiving this notification letter, you may submit your reimbursement request electronically or obtain additional information by calling 1-855-371-9460 or by visiting online at: https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/campaign.html No longer own this vehicle? Changes to your name, address, or if you no longer own this vehicle — Update your information online at: https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/update-vehicle-ownership.html Quick access QR codes You can easily connect to the webpage of your choice by using your smartphone camera app or QR code reader app. Open your app, hold your device over one of the QR codes below and tap the notification link to proceed. Hyundai Dealer Reimbursement Owner Change
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Recall 238: Seat Belt Pretensioner – Remedy Available – Dealer Best Practice November 22, 2022 Updates to this Document • Remedy available: Install Anti-Separation Caps on Front Seat Belt Pretensioners (22-01-088H) Important: As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers. Recall Description: The front driver’s and/or passenger-side seat belt pretensioners in certain 2021-2022MY Santa Fe Hybrid & 2022MY Santa Fe Plug-in (PHEV) vehicles were installed containing pyrotechnic-type pretensioners that may deploy abnormally during a crash. An abnormal pyrotechnic pretensioner deployment could cause metal fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants. The potential for this condition is dependent on vehicle characteristics, pretensioner load limiter specification, airbag control unit logic, crash duration and severity. Affected Vehicles: • Certain 2021-2022MY Santa Fe Hybrid (TM HEV) vehicles produced from 12/18/2020 – 07/26/2022 by Hyundai Motor Company (“HMC”) for sale in the U.S. • Certain 2022MY Santa Fe Plug-in Hybrid (TM PHEV) produced from 05/13/2021 – 07/21/2022 by Hyundai Motor Company (“HMC”) for sale in the U.S. • To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. • For this recall, please note that there are some new vehicles currently in dealer stock. Remedy Information: Install front seat belt pretensioner anti-separation protection caps. • Labor time: 0.7 M/H • Recommended technician training level: Hyundai Certified Technician (or above) that has one (1) or more years of experience repairing Hyundai vehicles Recommended Alternative Transportation: A Service Rental Car (SRC) should be provided if the customer does not feel safe operating their vehicle until the remedy has been performed. Customer Talk Tracks “During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle does have an open recall. The recall states that in the event of a crash, abnormal deployment of the front seat belt pretensioner could cause metal fragments to enter the vehicle occupant compartment, resulting in potential injury to occupants. Hyundai is conducting this action to ensure the safety of its vehicles. tall an anti-separation protection caps on your front seatbelt pretensioner. May we proceed n of the recall during today’s visit?” Best Practice Checklist Reservation: Did you check WebDCS for additional campaigns or recalls and review the customers repair history for additional needs? □ Yes □ No Reservation: Is the pretensioner cap kit (88820-AACAPQQH) in stock? □ Yes – Schedule an appointment to have the recall completed along with any additional requests or needs. □ No – Order protection cap kit and schedule an appointment based on parts availability. Readiness: Has a protection kit been allocated to the customer’s vehicle prior to their appointment? □ Yes □ No Reception: Did you offer the customer Alternative Transportation if requested? □ Yes □ No Reception: Did you review the customer’s repair history and verify that a pre-tensioner cap kit has been allocated to the customer? □ Yes □ No Reception: Did you provide the customer with a repair promise time and an expectation for a status update? □ Yes □ No Repair: Is the Hyundai Certified Technician (or above) that has one (1) or more years of experience repairing Hyundai vehicles? □ Yes □ No Repair: Did you provide the customer with an eMPI, review the results, and provide an updated promise time? □ Yes □ No Repair: Were STUI pictures taken of the installed caps on the driver & passenger sides with the last 6 digits of the VIN and date of repair per TSB 22-01-088H? □ Yes □ No Return: Did you get the customer’s signature on all warranty lines in addition to the final RO? □ Yes □ No Parts Information: Warranty Information: STUI Picture Requirement: Ensure STUI photos of the installed protection with the last 6 digits of the VIN and the date of repair is included & uploaded. Refer to TSB 22-01-088H. STUI pictures that do not have the last 6 digits of the VIN, date of repair, and installed protection caps are not acceptable. Acceptable STUI photos of the installed protection caps on the driver (LH) & passenger (RH) sides marked with paint: Customer FAQ: Q1: What is the issue & safety concern? A1: The front driver’s and/or passenger-side seat belt pretensioners in the subject vehicles were installed containing pyrotechnic-type pretensioners that may deploy abnormally during a crash. An abnormal pyrotechnic pretensioner deployment could cause metal fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants. The potential for this condition is dependent on vehicle characteristics, pretensioner load limiter specification, airbag control unit logic, crash duration and severity. Q2: What are the affected vehicles? A2:1) Certain 2021-22MY Santa Fe Hybrid (TM HEV) vehicles produced from 12/18/2020 – 07/26/2022 by Hyundai Motor Company (“HMC”) for sale in the U.S. 2) Certain 2022MY Santa Fe Plug-in Hybrid (TM PHEV) produced from 05/13/2021 – 07/21/2022 by Hyundai Motor Company (“HMC”) for sale in the U.S. Q3: Have there been any accidents or injuries? A3: As of the date of this filing (10/31/22), Hyundai is not aware of any abnormal pretensioner deployment incident on Santa Fe Hybrid/Plug-in (TM HEV/PHEV) vehicles, including fatalities, injuries, crashes, and fires globally. Q4: Stop Sale? A4: Dealer: A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers. The stop sale commenced with the filing of the 573 to NHTSA. Port: A “hold” has been issued for all vehicles located at ports. Q5: What will be done during the recall service at the dealer? A5: The dealership will install anti-separation protection caps on the front seat belt tensioners for the driver and passenger sides. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the remedy completed free of charge, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24,2022. Q6: When will owners be notified? A6: Owners will be notified by mail beginning in late December 2022. Contact Reference: Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELPREP Line Warranty Prior Approval (PA) Center Xtime Technical Support AutoLoop Technical Support CDK Technical Support Customer Support Hyundai Customer Care Center (Recall /Campaign Questions) Hyundai Recall /Campaign Website Hyundai Customer Care Center (GeneralQuestions) Hyundai Roadside Assistance [email protected] 1-800-545-4515 1‐800‐325‐6604 1‐877‐446‐2922 [email protected] [email protected] 1‐866‐984‐6355 [email protected] 1-877-850-2010 https://serviceconnect.support.cdk. com/ Contact Information 1‐855‐671‐3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Description Customer questions or concerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall www.safercar.gov Appendix Historical Reference Date • No remedy available • Remedy available: Install Anti-Separation Caps on Front Seat Belt Pretensioners (22-01-084H) 11/01/2022
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-816 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : DEC 08, 2022 NHTSA Recall No. : 22V-816 Manufacturer Recall No. : 238/011G Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 14,933 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2023 Genesis G80 Electric Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : The subject population includes 223 model year 2023 Genesis G80 Electric vehicles produced within the specified production date range by Hyundai Motor Company (“HMC”) for sale in the U.S. Production Dates : FEB 23, 2022 – AUG 13, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2022 Hyundai Santa Fe Hybrid Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : The subject population includes 10,626 model year 2021-2022 Hyundai Santa Fe Hybrid vehicles produced within the specified production date range by Hyundai Motor Company (“HMC”) for sale in the U.S. Production Dates : DEC 18, 2020 – JUL 26, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-816 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2023 Hyundai Santa Fe Plug-In Hybrid Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : The subject population includes 4,084 model year 2022-2023 Hyundai Santa Fe Plug- In Hybrid vehicles produced within the specified production date range by Hyundai Motor Company (“HMC”) for sale in the U.S. Production Dates : MAY 13, 2021 – JUL 21, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles are equipped with driver/passenger pyrotechnic-type seat belt pretensioners that may deploy abnormally in certain crashes due to overpressurization of the pretensioner pipe. The potential for this condition is dependent on vehicle characteristics, pretensioner load limiter specification, airbag control unit logic, crash duration and severity. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An abnormal pyrotechnic pretensioner deployment could cause metal fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants. Description of the Cause : The cause of the abnormal seatbelt pretensioner deployment is due to over pressurization of the pretensioner pipe in certain crashes. Identification of Any Warning that can Occur : None. Involved Components : Component Name 1 : S/BELT ASSY-FR P/TENSR 3PT LH/RH Component Description : Seat belt assembly w/ pretensioner for driver’s side Component Part Number : 888A0-JI500 & 88810-CL000 Component Name 2 : S/BELT ASSY-FR P/TENSR 3PT LH/RH Component Description : Seat belt assembly w/ pretensioner for passenger’s side Component Part Number : 888B0-JI500 & 88820-CL000 Part 573 Safety Recall Report 22V-816 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Samsong Address : Jungdong St, 62-30, Seongsan-Gu Changwon-City, Gyeongnam Foreign States 51553 Country : Korea, Republic of Chronology : Please see Attachment A for the requested amended chronology. Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the seat belt pretensioner’s micro gas generator and delivery pipe secured with a cap to prevent potential abnormal deployment. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The cap will secure the pretensioner’s micro gas generator and pretensioner pipe during deployment. Identify How/When Recall Condition was Corrected in Production : G80 EV vehicles and Santa Fe HEV/PHEV vehicles are equipped with a vent valve in the pretensioner pipe beginning August 5, 2022, and June 7, 2022, respectively. Recall Schedule : Description of Recall Schedule : Dealers and owners will be mailed in accordance with the listed dates in this section. Planned Dealer Notification Date : DEC 30, 2022 – DEC 30, 2022 Planned Owner Notification Date : DEC 30, 2022 – DEC 30, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-816 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : OCT 31, 2022 NHTSA Recall No. : 22V-816 Manufacturer Recall No. : 238/011G Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 14,928 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2023 Genesis G80 Electric Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : The subject population includes 218 model year 2023 Genesis G80 Electric vehicles produced within the specified production date range by Hyundai Motor Company (“HMC”) for sale in the U.S. Production Dates : FEB 23, 2022 – AUG 13, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2022 Hyundai Santa Fe Hybrid Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : The subject population includes 10,626 model year 2021-2022 Hyundai Santa Fe Hybrid vehicles produced within the specified production date range by Hyundai Motor Company (“HMC”) for sale in the U.S. Production Dates : DEC 18, 2020 – JUL 26, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-816 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2023 Hyundai Santa Fe Plug-In Hybrid Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : The subject population includes 4,084 model year 2022-2023 Hyundai Santa Fe Plug- In Hybrid vehicles produced within the specified production date range by Hyundai Motor Company (“HMC”) for sale in the U.S. Production Dates : MAY 13, 2021 – JUL 21, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles are equipped with driver/passenger pyrotechnic-type seat belt pretensioners that may deploy abnormally in certain crashes due to overpressurization of the pretensioner pipe. The potential for this condition is dependent on vehicle characteristics, pretensioner load limiter specification, airbag control unit logic, crash duration and severity. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An abnormal pyrotechnic pretensioner deployment could cause metal fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants. Description of the Cause : The cause of the abnormal seatbelt pretensioner deployment is due to over pressurization of the pretensioner pipe in certain crashes. Identification of Any Warning that can Occur : None. Involved Components : Component Name 1 : S/BELT ASSY-FR P/TENSR 3PT LH/RH Component Description : Seat belt assembly w/ pretensioner for driver’s side Component Part Number : 888A0-JI500 & 88810-CL000 Component Name 2 : S/BELT ASSY-FR P/TENSR 3PT LH/RH Component Description : Seat belt assembly w/ pretensioner for passenger’s side Component Part Number : 888B0-JI500 & 88820-CL000 Part 573 Safety Recall Report 22V-816 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Samsong Address : Jungdong St, 62-30, Seongsan-Gu Changwon-City, Gyeongnam Foreign States 51553 Country : Korea, Republic of Chronology : Please see Attachment A for the requested chronology. Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the seat belt pretensioner’s micro gas generator and delivery pipe secured with a cap to prevent potential abnormal deployment. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The cap will secure the pretensioner’s micro gas generator and pretensioner pipe during deployment. Identify How/When Recall Condition was Corrected in Production : G80 EV vehicles and Santa Fe HEV/PHEV vehicles are equipped with a vent valve in the pretensioner pipe beginning August 5, 2022, and June 7, 2022, respectively. Recall Schedule : Description of Recall Schedule : Dealers and owners will be mailed in accordance with the listed dates in this section. Planned Dealer Notification Date : DEC 30, 2022 – DEC 30, 2022 Planned Owner Notification Date : DEC 30, 2022 – DEC 30, 2022 * NR – Not Reported
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