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December 2, 2021 NHTSA CAMPAIGN NUMBER: 21V937000
Reduced braking performance can cause longer brake pedal travel or extend the distance required to stop the vehicle, increasing the risk of a crash.
NHTSA Campaign Number: 21V937
Manufacturer Hyundai Motor America
Components SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 76
Summary
Hyundai Motor America (Hyundai) is recalling certain 2021 Accent vehicles. The brake master cylinder may have been manufactured with sharp edges that can damage the inner oil seal, resulting in reduced braking performance.
Remedy
Dealers will replace the brake master cylinder, free of charge. Owner notification letters were mailed February 10, 2022. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 213.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Hyundai has a Recall
BRAKE MASTER CYLINDER REPLACEMENT (RECALL 213)
Description: This bulletin describes the procedure to replace the brake master cylinder on certain 21MY Accent (HC) models. The brake master cylinder in the subject vehicles may have been produced with sharp edges on one of the master cylinder’s secondary inner cup seal seats, resulting in premature wear of the inner cup seal. Worn inner cup seals could reduce hydraulic pressure applied by the master cylinder resulting in reduced braking function at the wheels. The driver may experience longer brake pedal travel, change in pedal feel, and extended stopping distance, increasing the risk of a crash.
Parts Information:
PART NUMBER | PART DESCRIPTION | REMARKS |
58510-H9260QQH | Brake Master Cylinder, Reservoir Assembly | – |
00232-19053 | DOT 4 Brake Fluid (12 FL.OZ., 355ML) | Requires approximately 2 ¼ bottles (27 FL.OZ.) of brake fluid per vehicle |
Service Procedure:
1. Record the customer’s radio presets.
2. Remove Air Cleaner Assembly, Battery, and Engine Control Module.
Refer to the applicable sections of the shop manual for removal and reinstallation.
3. Remove the brake fluid from the master cylinder reservoir.
4. Disconnect the brake fluid level switch connector (A) and disconnect the brake tube (B) from the master cylinder by loosening the tube flare nut.
Brake Tube Flare Nut Torque
lb-ft 9.4-12.3
kgf.m 1.3-1.7
N.m 13.7-16.7
5. Remove the master cylinder and reservoir assembly from the brake booster after loosening the mounting nuts (C).
Master Cylinder Mounting Nut Torque
lb-ft 9.4-12.3
kgf.m 1.3-1.7
N.m 13.7-16.7
6. Reinstall the removed parts in reverse order of removal.
7. Fill the master cylinder reservoir to the MAX (upper) level line.
8. Continue with the brake bleeding procedures below.
CAUTION
- Do not reuse drained fluid.
- Always use genuine DOT4 brake fluid. Using non-genuine DOT4 brake fluid can cause corrosion and decrease the life of the brake system.
- Verify dirt or other foreign matter does not contaminate the brake fluid.
- Do not spill brake fluid onto the vehicle. This may lead to paint damage. If brake fluid contacts any paint surface, wash the surface off immediately with water.
- The reservoir on the master cylinder must be at the MAX (upper) level mark at the start of bleeding procedure and checked after bleeding each brake caliper. Add fluid as required.
Brake Bleeding Procedure:
1. After reassembly, bleed the brake system.
Use a hose placed in a partially filled container of brake fluid to catch brake fluid from the system.
2. Start with the rear right brake. Attach the clear hose to the brake bleed screw.
Have an assistant slowly pump the brake pedal several times and then fully hold the brake pedal down.
While the brake pedal is held down, open the brake bleed screw for a couple of seconds, then tighten the bleed screw.
3. Repeat two to three times until air bubbles are no longer present in the tube.
Brake Bleed Screw Tightening Torque
lb-ft 5.1-9.4
kgf.m 0.7-1.3
N.m 6.9-12.7
4. Always maintain proper brake fluid level in the reservoir.
After completing the procedure at the rear right position, repeat the procedure in the sequence shown until air bubbles no longer appear in the fluid.
5. Refill the master cylinder reservoir to the MAX (upper) level line.
6. Connect the GDS-M to the vehicle, and then select ‘HCU Air Bleeding Mode’.
System ⇒ ABS/ESP ⇒ HCU Air Bleeding Mode
7. Return to the rear right caliper. Attach the clear hose to the brake bleed screw.
Inform the assistant to select the rear right button to activate the HECU.
Once the HECU has activated, the assistant should press and release the brake pedal repeatedly at regular intervals.
When the activation stops, the assistant should hold the brake pedal down.
Open the brake bleed screw for a couple of seconds, then tighten the bleed screw.
The HECU will activate again. Follow the procedure above.
NOTICE
Disregard the bleeding sequence as noted in the GDS-M. Please follow the sequence in this TSB.
8. Always maintain proper brake fluid level in the reservoir.
After completing the procedure at the rear right position, repeat the procedure in the sequence shown until air bubbles no longer appear in the fluid.
9. Refill the master cylinder reservoir to the MAX (upper) level line.
10. Restore the customer’s radio presets, check that the brakes are operating properly, and clear any DTC.
11. The service procedure is now complete.
Customer FAQ
Q1: What is the issue?
A1: The brake master cylinder in the subject vehicles may have been produced with sharp edges on one of the master cylinder’s secondary inner cup seal seats, resulting in premature wear of the inner cup seal. Worn inner cup seals could reduce hydraulic pressure applied by the master cylinder resulting in reduced braking function at the wheels. The driver may experience longer brake pedal travel, change in pedal feel, and extended stopping distance, increasing the risk of a crash.
Q2: What is the safety concern?
A2: Extended stopping distance could increase the risk of a crash.
Q3: What will be done during the recall service at the dealer?
A3: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the brake master cylinder and reservoir assembly replaced.
This remedy procedure will be performed at no charge to all affected customers. Hyundai will provide reimbursement to owners for prior repairs according to the plan submitted to NHTSA on May 16, 2018.
Customer Notification
Owners will be notified beginning in late January 2022 regarding a remedy available. NHTSA has posted this recall.
Chronology :
November 2021
On November 3, 2021, HMC informed HMA’s NASO of an investigation being conducted in Brazil involving certain Hyundai/Kia vehicles for an alleged low brake pedal condition. HMC requested NASO to recover master cylinders on thirty-five (35) Hyundai Accent vehicles based on lot information obtained from the supplier. NASO conducted a review of U.S. market field data and identified one (1) related warranty claim.
NASO requested recovery of the incident brake master cylinder; however, the component was lost in transit by the shipper.
On November 19, 2021, HMC informed NASO of its investigation result confirming that certain Hyundai Accent vehicles produced with brake master cylinders from the suspect range could damage the brake master cylinder’s inner cup seal resulting in reduced braking function.
Based on this information, on November 23, NASO convened its North American Safety Decision Authority and decided to conduct a safety recall of affected vehicles in the U.S. market.
Regarding field claim counts from all available data sources at the time of the filing, Hyundai is aware of one (1) vehicle that exhibited a braking concern, with a master cylinder replacement repair date of October 19, 2021.
Hyundai is not aware of any crashes, fires, or injuries related to the defect condition.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
HYUNDAI | ACCENT | 2021 |
9 Associated Documents
Manufacturer Notices(to Dealers,etc) – Recall 213 Brake Master Cylinder Low Brake Pedal – Dealer Best Practice Remedy Not Available: December 7, 2021
RCMN-21V937-3197.pdf 269.017KB
Recall Acknowledgement
RCAK-21V937-7551.pdf 645.786KB
Defect Notice 573 Report
RCLRPT-21V937-7446.PDF 214.174KB
Defect Notice 573 Report
RCLRPT-21V937-9341.PDF 214.174KB
Remedy Instructions and TSB
RCRIT-21V937-2137.pdf 1170.608KB
Manufacturer Notices(to Dealers,etc) – January 27, 2022
RCMN-21V937-4991.pdf 459.217KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V937-6692.pdf 174.273KB
Recall Quarterly Report #2, 2022-2
RCLQRT-21V937-8831.PDF 211.224KB
Recall Quarterly Report #3, 2022-3
RCLQRT-21V937-8559.PDF 211.305KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V937&docType=RCL
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SEOCONTENT-START
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair Technical Service Bulletin GROUP NUMBER RECALL 22-01-001H DATE MODEL(S) JANUARY 2022 Accent (HC) SUBJECT: BRAKE MASTER CYLINDER REPLACEMENT (RECALL 213) Description: This bulletin describes the procedure to replace the brake master cylinder on certain 21MY Accent (HC) models. The brake master cylinder in the subject vehicles may have been produced with sharp edges on one of the master cylinder’s secondary inner cup seal seats, resulting in premature wear of the inner cup seal. Worn inner cup seals could reduce hydraulic pressure applied by the master cylinder resulting in reduced braking function at the wheels. The driver may experience longer brake pedal travel, change in pedal feel, and extended stopping distance, increasing the risk of a crash. Applicable Vehicles: Certain 2021 MY Accent (HC) produced between September 29, 2020 and July 01, 2021. *** Retail Vehicles *** As required by federal law, dealer must not deliver new vehicle for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. When a vehicle arrives at the service department, access the “Vehicle Information” screen via WEBDCS to identify open Campaigns. IMPORTANT BRAKE MASTER CYLINDER RE PLACEMENT (RECALL 213) TSB #: 22-01-001H Page 2 of 6 SUBJECT: SUBJECT: Parts Information: MODEL PART NUMBER PART DESCRIPTION PHOTO REMARKS ACCENT (HC) 58510-H9260QQH Brake Master Cylinder, Reservoir Assembly – 00232-19053 DOT 4 Brake Fluid (12 FL.OZ., 355ML) Requires approximately 2 ¼ bottles (27 FL.OZ.) of brake fluid per vehicle Warranty Information: MODEL OP CODE OPERATION OP TIME CAUSAL PART NATURE CODE CAUSE CODE ACCENT (HC) 211M18R0 Brake Master Cylinder Replacement 1.5 M/H 58510-H9260QQH D73 ZZ3 NOTE 1: Submit claim on Campaign Claim Entry screen. NOTE 2: If a part is found in need of replacement while performing the repair for this TSB and the affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the work. NOTE 3: Three (3) bottles of brake fluid will be reimbursed under labor op 211M18R0. BRAKE MASTER CYLINDER RE PLACEMENT (RECALL 213) TSB #: 22-01-001H Page 3 of 6 SUBJECT: SUBJECT: Service Procedure: 1. 2. Record the customer’s radio presets. Remove Air Cleaner Assembly, Battery, and Engine Control Module. Refer to the applicable sections of the shop manual for removal and reinstallation. 3. 4. Remove the brake fluid from the master cylinder reservoir. Disconnect the brake fluid level switch connector (A) and disconnect the brake tube (B) from the master cylinder by loosening the tube flare nut. Brake Tube Flare Nut Torque 5. Remove the master cylinder and reservoir assembly from the brake booster after loosening the mounting nuts (C). Master Cylinder Mounting Nut Torque 6. Reinstall the removed parts in reverse order of removal. •9.4-12.3 lb-ft •1.3-1.7 kgf.m •13.7-16.7 N.m •9.4-12.3 lb-ft •1.3-1.7 kgf.m •12.7-16.7 N.m C A B BRAKE MASTER CYLINDER RE PLACEMENT (RECALL 213) TSB #: 22-01-001H Page 4 of 6 SUBJECT: SUBJECT: 7. Fill the master cylinder reservoir to the MAX (upper) level line. 8. Continue with the brake bleeding procedures below. Brake Bleeding Procedure: 1. After reassembly, bleed the brake system. Use a hose placed in a partially filled container of brake fluid to catch brake fluid from the system. 2. Start with the rear right brake. Attach the clear hose to the brake bleed screw. Have an assistant slowly pump the brake pedal several times and then fully hold the brake pedal down. While the brake pedal is held down, open the brake bleed screw for a couple of seconds, then tighten the bleed screw. •Do not reuse drained fluid. •Always use genuine DOT4 brake fluid. Using non-genuine DOT4 brake fluid can cause corrosion and decrease the life of the brake system. •Verify dirt or other foreign matter does not contaminate the brake fluid. •Do not spill brake fluid onto the vehicle. This may lead to paint damage. If brake fluid contacts any paint surface, wash the surface off immediately with water. •The reservoir on the master cylinder must be at the MAX (upper) level mark at the start of bleeding procedure and checked after bleeding each brake caliper. Add fluid as required. CAUTION ! BRAKE MASTER CYLINDER RE PLACEMENT (RECALL 213) TSB #: 22-01-001H Page 5 of 6 SUBJECT: SUBJECT: 3. Repeat two to three times until air bubbles are no longer present in the tube. Brake Bleed Screw Tightening Torque 4. Always maintain proper brake fluid level in the reservoir. After completing the procedure at the rear right position, repeat the procedure in the sequence shown until air bubbles no longer appear in the fluid. 5. Refill the master cylinder reservoir to the MAX (upper) level line. 6. Connect the GDS-M to the vehicle, and then select ‘HCU Air Bleeding Mode’. System ABS/ESP HCU Air Bleeding Mode •5.1-9.4 lb-ft •0.7-1.3 kgf.m •6.9-12.7 N.m 1 2 3 4 BRAKE MASTER CYLINDER RE PLACEMENT (RECALL 213) TSB #: 22-01-001H Page 6 of 6 SUBJECT: SUBJECT: 7. Return to the rear right caliper. Attach the clear hose to the brake bleed screw. Inform the assistant to select the rear right button to activate the HECU. Once the HECU has activated, the assistant should press and release the brake pedal repeatedly at regular intervals. When the activation stops, the assistant should hold the brake pedal down. Open the brake bleed screw for a couple of seconds, then tighten the bleed screw. The HECU will activate again. Follow the procedure above. 8. Always maintain proper brake fluid level in the reservoir. After completing the procedure at the rear right position, repeat the procedure in the sequence shown until air bubbles no longer appear in the fluid. 9. Refill the master cylinder reservoir to the MAX (upper) level line. 10. Restore the customer’s radio presets, check that the brakes are operating properly, and clear any DTC. 11. The service procedure is now complete. 1 2 3 4 Disregard the bleeding sequence as noted in the GDS-M. Please follow the sequence in this TSB. NOTICE Disregard the GDS-M bleeding sequence
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This notice applies to your Hyundai, VIN: Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. Hyundai is initiating a safety recall to repair a condition involving the service brake system in certain model year 2021 Hyundai Accent vehicles in the U.S. and Canada. What is the problem? The brake master cylinder in the subject vehicles may have been produced with sharp edges on one of the master cylinder’s secondary inner cup seal seats, resulting in premature wear of the inner cup seal. Worn inner cup seals could reduce hydraulic pressure applied by the master cylinder resulting in reduced braking function at the wheels. The driver may experience longer brake pedal travel, change in pedal feel, and extended stopping distance, increasing the risk of a crash. What will Hyundai do? Your Hyundai dealer will have the brake master cylinder replaced. This procedure will be performed at NO CHARGE to you. What should you do? Please contact your nearest Hyundai dealer to schedule the recall repair as soon as possible. If the Malfunction Indicator Light is illuminated in your vehicle, you should seek service at your Hyundai dealer as soon as possible. The actual time required to perform the repair will take approximately one hour and a half. However, your vehicle may be needed longer. Therefore, we recommend scheduling a service appointment to minimize inconvenience. If you have other questions If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you. Hyundai Motor America Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 IMPORTANT SAFETY RECALL 2021 Accent Low Brake Pedal Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8” NHTSA Recall Number: 21V-937 Hyundai Recall Number: 213 This is an important Safety Recall. • Please contact your nearest Hyundai dealer to schedule the repair as soon as possible. • This repair will be performed at NO CHARGE to you. • To locate your nearest Hyundai dealer and schedule your appointment please visit: www.HyundaiUSA.com/Campaign213
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Recall Campaign 213: BRAKE MASTER CYLINDER REPLACEMENT – Dealer Best Practice (TSB 22-01-001H) January 27, 2022 Updates to this Document Date • TSB 22-01-001H – Remedy Available 01/27/2022 As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. Description of Campaign: The brake master cylinder in the subject vehicles may have been produced with sharp edges on one of the master cylinder’s secondary inner cup seal seats, resulting in premature wear of the inner cup seal. Worn inner cup seals could reduce hydraulic pressure applied by the master cylinder resulting in reduced braking function at the wheels. The driver may experience longer brake pedal travel, change in pedal feel, and extended stopping distance, increasing the risk of a crash. Follow the TSB 22-01-001H to replace the brake master cylinder and reservoir assembly. Applicable Vehicles: ➢ Certain 2021MY Accent (HC) produced from 09/29/2020 – 07/01/2021 ➢ To check vehicle specific recall and campaign applicability, access the “Vehicle Information” screen via WebDCS. ➢ For this recall, please note that there are no new vehicles currently in dealer stock. Remedy Information: Hyundai dealers will inspect and replace the master cylinder and reservoir assembly per the procedures outlined in TSB 22-01-001H. This will be at no cost to the customer. ➢ Estimated Repair Time (Based on Warranty Op Time): 1.5 hours ➢ Recommended Technician Training Level: Expert with 18 months or more repairing Hyundai vehicles Recommended Alternative Transportation: It is recommended to plan and prepare an SRC for customer use while performing this recall based on the customer’s transportation needs. Best Practice Checklist Reservation: Did you check WebDCS for additional campaigns or recalls? Yes No Readiness: Are parts in stock to complete this campaign? Yes – Provide customer with ETA No – Contact parts and get ETA Reception: Did you explain to the customer the expected repair time based on the repair? Yes No Reception: Did you explain to customer the warranty requirements? Yes No Reception: Did you offer the customer Alternative Transportation? Yes No Repair: Does the Technician meet the recommended training requirements to complete this recall/campaign? Yes No Return: Did you get the customer’s signature on all warranty lines in addition to the final RO? Yes No Additional Training & Resources None Hyundaidealer.com A WebDCS announcement will be provided on Hyundaidealer.com informing dealers of a remedy available for this recall for the affected vehicles mentioned above. Parts ➢ 1 master cylinder per vehicle Warranty Information • Submit claim on Campaign Claim Entry screen • If a part that is not covered by this Recall campaign is found in need of replacement while performing this campaign and the affected part is still under warranty, submit a separate warranty claim using the same repair order. If the affected part is out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the work. • Three (3) bottles of brake fluid will be reimbursed under labor op 211M18R0. Customer FAQ Q1: What is the issue? A1: The brake master cylinder in the subject vehicles may have been produced with sharp edges on one of the master cylinder’s secondary inner cup seal seats, resulting in premature wear of the inner cup seal. Worn inner cup seals could reduce hydraulic pressure applied by the master cylinder resulting in reduced braking function at the wheels. The driver may experience longer brake pedal travel, change in pedal feel, and extended stopping distance, increasing the risk of a crash. Q2: What is the safety concern? A2: Extended stopping distance could increase the risk of a crash. Q3: What will be done during the recall service at the dealer? A3: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the brake master cylinder and reservoir assembly replaced. This remedy procedure will be performed at no charge to all affected customers. Hyundai will provide reimbursement to owners for prior repairs according to the plan submitted to NHTSA on May 16, 2018. Customer Notification Owners will be notified beginning in late January 2022 regarding a remedy available. NHTSA has posted this recall. Contact Reference Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. Key Contact Information Dealer Support Contact Information Description Parts HyundaiPartsHotline@MobisUSA.com 1-800-545-4515 Parts ordering hotline Techline 1‐800‐325‐6604 Vehicle Technical Support for Hyundai Dealer Technicians Warranty HELPREP Line 1‐877‐446‐2922 Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center PA@hmausa.com Warranty Prior Approval (PA) Center for Hyundai Dealers Xtime Technical Support Support@xtime.com 1‐866‐984‐6355 Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes AutoLoop Technical Support Support@autoloop.com 1-877-850-2010 Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes CDK Technical Support https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Customer Support Contact Information Description Hyundai Customer Care Center (Recall / Campaign Questions) 1‐855‐671‐3059 Customer questions or concerns related to recall or service campaigns Hyundai Recall / Campaign Website www.hyundaiusa.com/recall Updated information related to the specific recall or service campaign Hyundai Customer Care Center (General Questions) 1‐800‐633‐5151 Customers general questions, non‐campaign related Hyundai Roadside Assistance 1-800-243-7766 Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling Car Care Scheduling (Xtime) – Recall Appointment Notification 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” Parts – Campaign Parts Management (CPM) Procedure As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management Service Rental Car (SRC) Program SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance Technical Service Bulletin (TSB) www.HyundaiDealer.com > Service tab > Hyundai Tech Info Uncompleted Campaign VIN Listing A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. Recall Campaign Website www.hyundaiusa.com/recall NHTSA Website www.safercar.gov Appendix Updates to this Document Date • Remedy Not Available 12/07/2021
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Recall 213 – Brake Master Cylinder Low Brake Pedal – Dealer Best Practice – Remedy Not Available December 07, 2021 Updates to this Document Date • Remedy Not Available 12/07/2021 As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. To see if your vehicle is affected, please access Hyundai Motor America’s “Vehicle Information” Screen via WEBDCS to identify open campaigns/recalls. For this recall, please note that there are no new vehicles currently in dealer stock. Description of Campaign: Hyundai is initiating recall campaign 213, a safety recall to repair a condition involving the service brake system in certain 2021MY Hyundai Accent vehicles in the U.S market. Hyundai is conducting this action to ensure the safety of its vehicles for Hyundai customers. The brake master cylinder in the subject vehicles may have been produced with sharp edges on one of the master cylinder’s secondary inner cup seal seats, resulting in premature wear of the inner cup seal. Worn inner cup seals could reduce hydraulic pressure applied by the master cylinder resulting in reduced braking function at the wheels. The driver may experience longer brake pedal travel, change in pedal feel, and extended stopping distance, increasing the risk of a crash. Affected Vehicles: • Certain 2021 model year Hyundai Accent produced from September 21, 2020 to July 01, 2021 by Kia Motors Manufacturing Mexico (“KMM”) Remedy Information: Remedy is currently under development. Recommended Alternative Transportation: It is recommended that SRCs are made available for customers that are concerned with the safe operation of their vehicle prior to release of final remedy. Additionally, it is advisable to utilize a SRC while final remedy repairs are being completed. Best Practice Checklist Additional items will be added to the checklist once a remedy becomes available. Reservation: Did you check WebDCS for additional campaigns or recalls? Yes No Reception: Did you offer the customer Alternative Transportation? Yes No Additional Training & Resources Hyundai Learning Portal Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by HMA. Hyundaidealer.com A WebDCS announcement will be provided on Hyundaidealer.com informing dealers of a remedy not yet available for this recall. Warranty Additional warranty information will be provided once a remedy has been released by HMA. Parts Parts, if applicable, will be provided once a remedy has been released by HMA. Customer FAQ Q1: What is the safety concern? A1: Extended stopping distance could increase the risk of a crash. Q2: What will be done during the recall service at the dealer? A2: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the brake master cylinder replaced. This remedy will be offered at no charge. Hyundai will provide reimbursement to owners for repairs according to the plan submitted to NHTSA on May 16, 2018. Customer Notification Owners will be notified beginning in late January 2022. NHTSA has been notified of this recall. Reference Please see the following page for commonly referred to contacts. Key Contact Information Dealer Support Contact Information Description Parts HyundaiPartsHotline@MobisUSA.com 1-800-545-4515 Parts ordering hotline Techline 1‐800‐325‐6604 Vehicle Technical Support for Hyundai Dealer Technicians Warranty HELPREP Line 1‐877‐446‐2922 Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center PA@hmausa.com Warranty Prior Approval (PA) Center for Hyundai Dealers Xtime Technical Support Support@xtime.com 1‐866‐984‐6355 Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes AutoLoop Technical Support Support@autoloop.com 1-877-850-2010 Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes CDK Technical Support https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Customer Support Contact Information Description Hyundai Customer Care Center (Recall / Campaign Questions) 1‐855‐671‐3059 Customer questions or concerns related to recall or service campaigns Hyundai Recall / Campaign Website www.hyundaiusa.com/recall Updated information related to the specific recall or service campaign Hyundai Customer Care Center (General Questions) 1‐800‐633‐5151 Customers general questions, non‐campaign related Hyundai Roadside Assistance 1-800-243-7766 Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling Car Care Scheduling (Xtime) – Recall Appointment Notification 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” Parts – Campaign Parts Management (CPM) Procedure As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management Service Rental Car (SRC) Program SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance Technical Service Bulletin (TSB) www.HyundaiDealer.com > Service tab > Hyundai Tech Info Uncompleted Campaign VIN Listing A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. Recall Campaign Website www.hyundaiusa.com/recall NHTSA Website www.safercar.gov
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-937 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : DEC 02, 2021 NHTSA Recall No. : 21V-937 Manufacturer Recall No. : 213 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 76 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2021 Hyundai Accent Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The subject vehicles include 76 model year 2021 Hyundai Accent vehicles produced on September 21, 2020 through July 1, 2021 by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : SEP 21, 2020 – JUL 01, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The brake master cylinder in the subject vehicles may have been produced with sharp edges on one of the master cylinder’s secondary inner cup seal seats, resulting in premature wear of the inner cup seal. Worn inner cup seals could reduce hydraulic pressure applied by the master cylinder resulting in reduced braking function at the wheels. The driver may experience longer brake pedal travel, change in pedal feel, and extended stopping distance, increasing the risk of a crash. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Extended stopping distance could increase the risk of a crash. Description of the Cause : Improper machining of the master cylinder body. Identification of Any Warning that can Occur : The brake system MIL may illuminate. Involved Components : Part 573 Safety Recall Report 21V-937 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Brake Master-Cylinder Component Description : Master cylinder converting brake pedal actuation to hydraulic pressure for braking. Component Part Number : 58510-H9260 Supplier Identification : Component Manufacturer Name : Mando Corporation Mexico Address : Blvd. Campestre #301 Parque Industrial Server Arteaga, Coahuila Foreign States 25350 Country : Mexico Chronology : November 2021 On November 3, 2021, HMC informed HMA’s NASO of an investigation being conducted in Brazil involving certain Hyundai/Kia vehicles for an alleged low brake pedal condition. HMC requested NASO to recover master cylinders on thirty-five (35) Hyundai Accent vehicles based on lot information obtained from the supplier. NASO conducted a review of U.S. market field data and identified one (1) related warranty claim. NASO requested recovery of the incident brake master cylinder; however, the component was lost in transit by the shipper. On November 19, 2021, HMC informed NASO of its investigation result confirming that certain Hyundai Accent vehicles produced with brake master cylinders from the suspect range could damage the brake master cylinder’s inner cup seal resulting in reduced braking function. Based on this information, on November 23, NASO convened its North American Safety Decision Authority and decided to conduct a safety recall of affected vehicles in the U.S. market. Regarding field claim counts from all available data sources at the time of the filing, Hyundai is aware of one (1) vehicle that exhibited a braking concern, with a master cylinder replacement repair date of October 19, 2021. Hyundai is not aware of any crashes, fires, or injuries related to the defect condition. Part 573 Safety Recall Report 21V-937 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the brake master cylinder replaced. This remedy will be offered at no cost for all affected customers. Hyundai will provide reimbursement to owners for repairs according to the plan submitted on May 16, 2018. How Remedy Component Differs from Recalled Component : The remedy component has a properly machined brake master cylinder body. Identify How/When Recall Condition was Corrected in Production : According to supplier quality control records and Hyundai’s vehicle production records, vehicles produced from 7/2/2021 were equipped with properly machined brake master cylinder bodies. Recall Schedule : Description of Recall Schedule : Dealers and owners will be notified in late January 2022. Planned Dealer Notification Date : JAN 28, 2022 – JAN 28, 2022 Planned Owner Notification Date : JAN 28, 2022 – JAN 28, 2022 * NR – Not Reported
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