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April 28, 2021 NHTSA CAMPAIGN NUMBER: 21V301000
Improperly Heat-Treated Piston Oil Rings
A damaged engine may stall, increasing the risk of a crash. In addition, oil may leak onto hot exhaust components, increasing the risk of a fire.
NHTSA Campaign Number: 21V301
Manufacturer Hyundai Motor America
Components ENGINE
Potential Number of Units Affected 125,840
Summary
Hyundai Motor America (Hyundai
) is recalling certain 2019-2020 Elantra, 2019-2021 Kona and Veloster vehicles equipped with 2.0L Nu MPI engines. The piston oil rings may not have been properly heat-treated, which could result in engine damage.
Remedy
Dealers will inspect and, if necessary, replace the engine, free of charge. In addition, Hyundai will deploy Piston Ring Noise Sensing System (PNSS) software. Owner notification letters were mailed August 24, 2021. Owners may contact Hyundai
customer service at 1-855-371-9460.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Hyundai has a Recall
Q&A
Q&A: Recall 203 – Nu Engine Piston Oil Ring
Q1: What is the issue?
A1: The engines in the subject vehicles may have been assembled using piston oil rings that were produced with inconsistent nitride heat treating by the piston oil ring supplier resulting in excessive oil ring hardness. Excessive hardness can cause chipping of the piston oil ring’s outer periphery, which could lead to abnormal scuffing of the engine’s cylinder bore. A damaged cylinder bore could create accelerated oil consumption, which may then cause abnormal knocking noise from the engine and/or illumination of the oil pressure warning light.
Q2: What are the affected vehicles?
A2: The subject vehicles include:
- 55,838 model year 2019-2020 Hyundai
Elantra vehicles equipped with 2.0-litre “Nu” MPI engines and produced from November 1, 2018 through July 6, 2020 by Hyundai
Motor Company in South Korea for sale in the U.S. market.
- 95,223 model year 2019-2021 Hyundai
Kona vehicles equipped with 2.0-litre “Nu” MPI engines and produced from November 3, 2018 through September 1, 2020 by Hyundai
Motor Company in South Korea for sale in the U.S. market.
- 7,432 model year 2019-2021 Hyundai
Veloster vehicles equipped with 2.0-litre “Nu” MPI engines and produced from November 2, 2018 through May 27, 2020 by Hyundai
Motor Company in South Korea for sale in the U.S. market.
Q3: What is the safety concern?
A3: Continual operation of the vehicle in this condition could result in a seized connecting rod bearing, which could cause damage to the engine block and eventually stall the vehicle. In limited instances, a connecting rod could puncture the engine block and cause engine oil to leak, which, in the presence of hot surfaces, could increase the risk of a fire.
Q4: Have there been any accidents or injuries?
A4: As of the date of this filing, Hyundai is not aware of any confirmed crashes or injuries attributable to the recall condition. Five (5) vehicle fires with an undetermined root cause have been confirmed in the U.S. market.
Q5: What will be done during the recall service at the dealer?
A5: Hyundai Motor America plans to notify owners of affected vehicles to return their vehicles to their Hyundai
dealers for an engine inspection test to determine the presence of damage on the cylinder bore and piston skirt. If abnormalities relating to damage is found, the engine will be replaced with a new one.
As an added level of protection, all affected vehicles will receive an enhanced engine control software update containing a new Piston Noise Sensing System (“PNSS”) program. The PNSS continuously monitors engine vibrations for unusual patterns potentially indicating an abnormal condition with the engine, such as a damaged cylinder bore and/or piston skirt, which could lead to an engine failure. The PNSS is currently under development and will be applied when available.
The remedy procedure will be performed at no charge. Hyundai will provide reimbursement to owners for repairs according to the plan submitted to NHTSA on May 16, 2018.
Q6: When will owners be notified?
A6: Owners will be mailed notification letters beginning in late June 2021.
*** Dealer Stock and Retail Vehicles ***
As required by federal law, dealer must not deliver new vehicle for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for maintenance or repair.
When a vehicle arrives at the Service Department, access Hyundai Motor America’s “Warranty Vehicle Information (VIS)” screen via WEBDCS to identify open Campaigns.
Description: On certain vehicles listed below, the engine may have been assembled using piston oil rings that were out of specification. This can cause abnormal scuffing of the engine cylinder bores due to chipped piston oil rings which can also result in accelerated engine oil consumption.
Follow the procedures in this bulletin to inspect the vehicle and to determine the applicable repair procedure based on the inspection results.
APPLICABLE VEHICLES:
- Certain 2019-20MY Elantra (AD)* vehicles with 2.0L Nu engines produced through 7/6/2020
- Certain 2019-21MY Kona (OS) vehicles with 2.0L Nu engines produced through 9/1/2020
- Certain 2019-21MY Veloster (JS) vehicles with 2.0L Nu engines produced through 5/27/2020
NOTE: *Elantra (AD) vehicles have VINs starting with “KMH”.
SST Information:
TOOL NAME | FIGURE / TOOL NUMBER | NOTE |
Engine Vibration Inspection Tool | G1XTD-CP200-QQH |
|
NOTICE
- During the initial vehicle inspection, engine oil level that is abnormally low (near or below “L” for relatively low miles since last oil change or top off) due to a possible accelerated engine oil consumption condition will need further diagnosis.
-
- Refer to HTSS “Fix it Right” under symptom “Campaign”
- If possible, the engine coolant temperature should be closer to normal operating temperature of 85ºC / 185ºF (or higher) to help expedite the actual engine inspection procedure.
Inspection Procedure:
1. Prepare the engine vibration inspection tool and GDS-M.
- Inspect the vehicle in an area where the ambient noise and vibration levels are minimal.
- Using the last GDS-M software update, the VCI must be updated with the latest firmware also.
2. Connect the knock sensor connector (A) of the engine vibration inspection tool to the engine knock sensor (D).
3. Connect the ground clamp (B) to the battery ‘-’ terminal.
- Position the vibration inspection tool harness to avoid interference and vibration from the engine components which may affect the inspection result.
- Route the wiring harness around the engine compartment as shown below.
4. Connect the signal jack (C) to the GDS-M stereo input port.
NOTICE
A Galaxy tablet device equipped with a headphone / microphone port is required. Certain models without this port (such as the S6 tablet) are not compatible for this inspection. Do not use a USB-C jack adapter.
5. Connect the VCI to the vehicle’s DLC port and check the Bluetooth pairing condition between the VCI and GDS-M.
- Before pairing: White lamp light
- After pairing: Green lamp light
6. Turn the vehicle ignition ‘ON’ and prepare the GDS for the inspection procedure.
- Enter the vehicle info into the GDS (E).
- Swipe up on the “More” tab at the bottom of the GDS home screen (F).
- Select the “Special Inspection” function (G).
NOTE: If the vehicle is not supported by the inspection program (either wrong model, model year, or engine), then this inspection will not be made possible.
7. Enter the mileage and RO number of the vehicle
8. Select the “Nu Atkinson Engine Vibration Inspection” and press the ‘Next’ button to proceed.
[Refer to link below for guided video information.]
Hyundai Service Learning –Campaign 203 Service Procedure
9. To obtain accurate inspection results, verify and acknowledge the check items that must be carried out before the inspection test.
- Check all the precondition items on the list. (The actual monitoring of the Engine Coolant Temperature will be performed at the following screen.)
- After all the precondition items have been acknowledged with checkboxes, press the ‘Next’ button to proceed.
NOTICE
During the initial vehicle inspection, engine oil level that is abnormally low (near or below “L” for relatively low miles since last oil change or top off) due to a possible accelerated engine oil consumption condition will need further diagnosis.
- Refer to HTSS “Fix it Right” under symptom “Campaign”
10. The inspection program automatically checks engine sensor data and enables the “Next” button when all conditions are satisfied.
NOTE: A “NOT GOOD” status is displayed if the conditions are not satisfied. Press the “Refresh Data” button to obtain new sensor data after warming the engine and turning off the A/C.
- If all conditions are satisfied, press the “Next” button to proceed.
11. After reviewing the vibration inspection process explanation and precautions, press the “Next” button to proceed.
12. In this screen, the program will perform an internal diagnosis after the “Start” button is pressed while the engine is at idle speed and the KS signal is acquired for five seconds.
- A brief warm up of the engine (by slightly raising the engine speed several times) may be required if the coolant temperature is not warm enough to be tested.
NOTE: If the measured input value is abnormally lower or higher than the expected range, then a sensor check message will be displayed with the inspection test being canceled.
13. Press the accelerator pedal to maintain an engine rpm target of 1500±100 rpm.
- Maintain a steady engine speed between 1400-1600 rpm for five seconds.
NOTE: If the engine rpm deviates from the specified target range, the engine speed value will be indicated in red color and the time count will be halted.
- When the engine speed is within the target rpm range, the green status bars will continue to illuminate for each measurement cycle.
- Repeat the 1500±100 rpm engine speed test to complete the 3 measurement cycles.
14. When the inspection test is completed, the result will be displayed. Save a screenshot of the results screen for records.
- If the test result is PASS, the measured engine vibration level is determined to be normal. The engine inspection is complete.
- If the test result is NO PASS, the measured engine vibration level is determined to be abnormal.
1) The PA and Engine Diagnosis Worksheet will be automatically created and saved in DRAFT.
2) Complete the information in the Engine Diagnosis Worksheet and apply the Service Manager’s signature before submitting the PA.
3) Place the customer in a SRC and await further direction on the remedy.
- If the test result is RETEST, there is an error detected in measuring the vibration value. Check the inspection tool connections and perform the inspection test again.
15. When the inspection is completed, the inspection results are automatically sent to the server.
- KS measured value, inspection time, dealer code, VIN, vehicle information, mileage, and sensor recording file will be sent.
- Be sure to check the status in the Results Preview screen and select “Send All Pending” if the test results have not been sent from the tablet to the server.
NOTICE
The basic inspection history and the results sent to the server are available to review through by selecting the “Review Result” button from the Results Preview screen.
IMPORTANT SAFETY RECALL
2019 – 2020 Elantra, 2019 – 2021 Kona, 2019 – 2021 Veloster Nu Engine
Piston Oil Ring
This is an important Safety Recall.
- Please contact your nearest Hyundai
dealer to schedule the repair as soon as possible.
- This repair will be performed at NO CHARGE to you.
- To locate your nearest Hyundai
dealer and schedule your appointment please visit:
www.HyundaiUSA.com/Campaign203
This notice applies to your Hyundai, VIN:
Dear
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in your vehicle with the VIN shown above. Hyundai
is conducting a safety recall to address a condition involving engine failures resulting in a vehicle stall and/or fire in certain model year 2019 – 2020 Hyundai
Elantra, 2019 – 2021 Hyundai
Kona, and 2019 – 2021 Hyundai
Veloster vehicles equipped with 2.0-liter “Nu” MPI engines and produced for sale in the U.S. and Canada.
What is the problem?
The engines in the subject vehicles may have been assembled using piston oil rings that were produced with inconsistent heat treating by the piston oil ring supplier resulting in excessive oil ring hardness. Excessive hardness can cause chipping of the piston oil ring’s outer periphery, which could lead to scuffing of the engine’s cylinder bore. A damaged cylinder bore could create accelerated oil consumption, which may then cause abnormal knocking noise from the engine and/or illumination of the oil pressure warning light. Continual operation of the vehicle in this condition could result in a seized connecting rod bearing, which could cause damage to the engine block and stall the vehicle, increasing the risk of a crash. A seized connecting rod could puncture the engine block and cause engine oil to leak onto hot surfaces, increasing the risk of a fire.
What will Hyundai do?
Your Hyundai dealer will inspect the engine to determine the presence of damage on the cylinder bore and piston skirt, and if necessary, will replace the engine. As an added level of protection, all affected vehicles will receive an enhanced engine control software update containing a new Piston Noise Sensing System (“PNSS”) program. The PNSS is currently under development and will be applied when available. This procedure will be performed at NO CHARGE to you.
What should you do?
Please contact your nearest Hyundai dealer to schedule the recall repair as soon as possible.
If the Malfunction Indicator Light is illuminated in your vehicle, you should seek service at your Hyundai dealer as soon as possible. The actual time required to perform the inspection is expected to take less than one hour, however if your vehicle needs repairs, your vehicle may be needed longer. Therefore, we recommend scheduling a service appointment to minimize inconvenience.
If you have other questions
If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai
has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8”
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Reimbursement Notification
If you paid for repairs related to this recall prior to receiving this notification letter, you may submit your reimbursement request electronically or obtain additional information at www.HyundaiUSA.com/Campaign203 or 1-855-371-9460.
No longer own this vehicle?
Changes to your name, address, or if you no longer own this vehicle — Update your information online at: https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/update-vehicle-ownership.html
You can easily connect to this web page by using your cell phone to point your camera (or QR code reader app) at the code below. Then select the link which will be displayed on your phone.
[AMENDED] RECALL 203 ATTACHMENT A
CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION
- October 2020 – April 2021
Kia Motors North America (“KMNA”) became aware of a Vehicle Owner Questionnaire (“VOQ”) involving a model year 2020 Kia Soul vehicle alleging engine noise and eventual vehicle stall while stopped. KMNA conducted a review of internal records on the incident VIN and was able to confirm the engine had seized. The incident engine was recovered and subsequent tear-down inspection revealed a chipped piston oil ring, scuffed bore, and seized connecting rod bearing.
KMNA conducted a review of engine replacement claims for Nu 2.0L MPI engines to identify instances of a loss of motive power. According to KMNA, analysis of targeted claims through January 31, 2021 indicated that instances of loss of motive power while driving was low at that time. KMNA’s analysis also indicated a potential engine concern through claims for engines manufactured at its Hwasung assembly plant. Kia conducted a joint investigation with the supplier and was able to identify a supplier production running change involving the nitride treatment process of the piston oil rings, which correlated jointly with engine replacement claims. KMNA decided to conduct a safety recall based on the outcome of their investigation.
- April 2021
On April 1, 2021, HMC informed HMA’s NASO of KMNA’s investigation and intent to conduct a safety recall. Based on the information received, NASO conducted a targeted review of all identified and previously analyzed non-crash engine compartment fires involving Hyundai vehicles equipped with “Nu” MPI engines to assess the potential of the subject condition in Hyundai
products sharing the same engine as Kia’s affected vehicles. NASO identified five (5) fires that were previously reviewed with an undetermined root cause. HMA reviewed the results of their analysis with NHTSA’s Office of Defect Investigations on April 20, 2021.
On April 21, 2021, NASO convened its North American Safety Decision Authority (“NASDA”) and decided to conduct a safety recall to address the defect condition in affected vehicles in the U.S. market.
- June 2021
On June 2, 2021, HMC informed NASO that additional vehicles containing engines produced at the Hyundai Shandong WIA plant in China would need to be added to the original vehicle population affected by Recall 203. NASO informed NHTSA’s ODI of HMC’s findings on June 3, 2021. On June 4, 2021, NASO convened its NASDA and decided to amend Recall 203 to include vehicles containing suspect engines produced at the Shandong WIA plant in the involved vehicle population.
As of the date of this filing, Hyundai is not aware of any confirmed crashes or injuries attributable to the recall condition. Five (5) vehicle fires with an undetermined root cause have been confirmed in the U.S. market.
SEOCONTENT-START
Technical Service Bulletin
GROUP NUMBER
RECALL 21-01-054H
DATE MODEL
AUGUST, 2021
ELANTRA (AD)
KONA (OS)
VELOSTER (JS)
SUBJECT: NU 2.0L ATKINSON ENGINE INSPECTION (RECALL 203)
Warranty Information:
MODEL OP CODE OPERATION OP TIME CAUSAL P/N NATURE
CODE
CAUSE
CODE
ALL
(AD/OS/JS) 11D110R0 ENGINE VIBRATION
INSPECTION 0.3 M/H
21101-113ZRQQHRM B25 ZZ1
2019-20MY
Elantra (AD) 11D110R5
NO NEED TO PERFORM
ENGINE VIBRATION
INSPECTION
(AFTER ENGINE R&R)
0.1 M/H
2019-21MY
Kona (OS) 11D110R6
NO NEED TO PERFORM
ENGINE VIBRATION
INSPECTION
(AFTER ENGINE R&R)
0.1 M/H
2019-21MY
Veloster (JS) 11D110R7
NO NEED TO PERFORM
ENGINE VIBRATION
INSPECTION
(AFTER ENGINE R&R)
0.1 M/H
NOTE 1: Submit claim on Campaign Claim Entry Screen
NOTE 2: If a part that is not covered by this recall is found in need of replacement while performing
the repair for this TSB, and the affected part is still under warranty, please submit a separate claim
using the same Repair Order. If the affected part is out of warranty, submit a prior approval request for
goodwill consideration prior to performing the work.
NOTE 3: If the engine vibration inspection cannot be performed due to the vehicle requiring an engine
R&R for another reason on the same visit, use the appropriate Op Code for “NO NEED TO
PERFORM ENGINE VIBRATION INSPECTION (AFTER ENGINE R&R)” then submit the normal
warranty claim for the engine R&R.
NOTE 4: If the test result ends in a ‘NO PASS’ result, please place customer in an SRC and await
further direction from HMA.
***********************************************************************************************************************
This notice applies to your Hyundai, VIN:
Dear
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which
relates to motor vehicle safety exists in your vehicle, with the VIN shown above. Hyundai is conducting a safety recall to address a condition
involving engine failures resulting in a vehicle stall and/or fire in certain model year 2019 – 2020 Hyundai Elantra, 2019 – 2021 Hyundai
Kona,
and 2019 – 2021 Hyundai Veloster vehicles equipped with 2.0-liter “Nu” MPI engines and produced for sale in the U.S. and Canada.
The purpose of this letter is to explain what the recall is about and to keep you informed of Hyundai’s recall implementation plan. We are
currently making preparations to implement the safety recall remedy which when available, will be performed at no cost to you. We will
send you another notification when the remedy is available.
What is the problem?
The engines in the subject vehicles may have been assembled using piston oil rings that were produced with inconsistent heat treating
by the piston oil ring supplier resulting in excessive oil ring hardness. Excessive hardness can cause chipping of the piston oil ring’s outer
periphery, which could lead to scuffing of the engine’s cylinder bore. A damaged cylinder bore could create accelerated oil consumption,
which may then cause abnormal knocking noise from the engine and/or illumination of the oil pressure warning light. Continual operation
of the vehicle in this condition could result in a seized connecting rod bearing, which could cause damage to the engine block and stall
the vehicle, increasing the risk of a crash. A seized connecting rod could puncture the engine block and cause engine oil to leak onto hot
surfaces, increasing the risk of a fire.
What should you do in the interim?
We appreciate your patience. Hyundai is currently making preparations to implement the recall remedy. You will receive a second notification
letter when the free remedy is available. If the Malfunction Indicator Light and/or Oil Pressure Warning Light is illuminated in your
vehicle, you should seek service at your Hyundai dealer as soon as possible. Hyundai
also encourages you to periodically check your
vehicle’s engine oil level. If the oil level is low, top off with the correct oil as indicated on the engine oil filler cap. For updated information
regarding this recall, please visit: www.HyundaiUSA.com/Campaign203
If you have other questions
If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or
Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hot Line
at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
IMPORTANT SAFETY RECALL (INTERIM NOTICE)
2019 – 2020 Elantra, 2019 – 2021 Kona, 2019 – 2021 Veloster
Piston Oil Ring
This is an important Safety Recall.
• We are currently preparing the remedy. We will notify you when the remedy is ready.
• For updated information, you can visit:
www.HyundaiUSA.com/Campaign203
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8”
NHTSA Recall Number: 21V-301
Hyundai Recall Number: 203
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice
to the lessee within ten days.
No longer own this vehicle?
Changes to your name, address, or if you no longer own this vehicle — Update your information online at:
https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/update-vehicle-ownership.html
You can easily connect to this web page by using your cell phone to point your camera (or QR code reader app) at the code below. Then
select the link which will be displayed on your phone.
Recall-203_RNA_Env-HB_9x6_PMS_05-21_v1-Bleed
Black – PMS 654 – PMS 185
IMPORTANT SAFETY RECALL (INTERIM NOTICE)
2019 – 2020 Elantra, 2019 – 2021 Kona, 2019 – 2021 Veloster
Piston Oil Ring
PRESORTED
FIRST-CLASS MAIL
U.S. POSTAGE
PAID
HYUNDAI
Hyundai Motor America
P.O. Box 2704
Huntington Beach, CA 92647
*****************************************************************************************************************
Recall 203 Dealer Best Practice
Date: June 11, 2021
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Recall 203 –2.0 Nu MPI Engine – Piston Oil Ring – Remedy Not Yet Available v2
Updates To This Document
Date
• Remedy Not Yet Available – Updated production dates and count of affected vehicles.
06/11/21
*** IMPORTANT Dealer Stock and Retail Vehicles ***
As required by federal law, dealer must not deliver new vehicle for sale or for least to customers until all open recalls have been performed. Dealers should also perform all open recalls on used vehicles, demo, and rental vehicle prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
When a vehicle arrives at the Service Department, access Hyundai Motor America’s “Warranty Vehicle Information Screen (VIS)” via WEBDCS to identify open Campaigns.
****A ‘stop sale’ has been initiated by Hyundai Motor America (“HMA”) for Recall Campaign 203 for the affected vehicles listed below currently in Dealer’s stock inventory.****
Affected Vehicles
• Certain 2019-2020 Hyundai Elantra vehicles equipped with 2.0-litre “NU’ MPI engines and produced from November 1, 2018 through July 6, 2020 by Hyundai
Motor Company in South Korea for sale in the U.S. Market
• Certain 2019-2021 Hyundai Kona vehicles equipped with 2.0-litre “NU’ MPI engines and produced from November 3, 2018 through September 1, 2020 by Hyundai
Motor Company in South Korea for sale in the U.S. Market
• Certain 2019-2021 Hyundai Veloster vehicles equipped with 2.0-litre “NU’ MPI engines and produced from November 2, 2018 through May 27, 2020 by Hyundai
Motor Company in South Korea for sale in the U.S. Market
Description
Hyundai is initiating a new recall campaign 203, a safety recall to address a condition involving engine failures resulting in a vehicle stall and/or fire in certain model year 2019-2020 Hyundai
Elantra, 2019-2021 Hyundai
Kona, and 2019-2021 Hyundai
Veloster vehicles equipped with 2.0-liter “Nu” MPI engines and produced for sale in the U.S. and Canada. Hyundai
is initiating this action to ensure the safety and compliance of its vehicles.
The engines in the subject vehicles may have been assembled using piston oil rings that were produced with inconsistent heat treating by the piston oil ring supplier resulting in excessive oil ring hardness. Excessive hardness can cause chipping of the piston oil ring’s outer periphery, which could lead to scuffing of the engine’s cylinder bore. A damaged cylinder bore could create accelerated oil consumption, which may then cause abnormal knocking noise from the engine and/or illumination of the oil pressure warning light. Continual operation of the vehicle in this condition could result in a seized connecting rod bearing, which could cause damage to the engine block and eventually stall the vehicle. In limited instances, a seized connecting rod could puncture the engine block and cause engine oil to leak, which, in the presence of hot surfaces, could increase the risk of a fire.
Important Note
If there are affected vehicles in Dealer’s stock inventory, vehicles must be held at dealership and not sold until a remedy has been related by HMA. Dealer will forfeit incentives if vehicles with an open recall are sold to customers. Please ensure that all Dealer stock vehicles have had all recalls completed prior to sale to customer.
Service Action
Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements.
Readiness – Review this announcement and the accompanying FAQs, if any, with all Service and Parts staff including Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed.
• Be prepared to hold the vehicle and put customers in an SRC or alternative transportation, if needed, until a remedy is available.
Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement.
Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work.
• Remedy is currently under development.
Return – Review all completed campaigns and repairs to answer any customer questions. Also, schedule the customer’s next service.
Reconnect – Follow up for customer satisfaction.
Parts
Parts information, if applicable, will be provided once a remedy is available.
Customer Notification
NHTSA has posted this recall. Owners will be mailed notification letters in late June 2021.
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America
Q&A
Q&A: Recall 203 – Nu Engine Piston Oil Ring
Q1: What is the issue?
A1: The engines in the subject vehicles may have been assembled using piston oil rings that were produced with inconsistent nitride heat treating by the piston oil ring supplier resulting in excessive oil ring hardness. Excessive hardness can cause chipping of the piston oil ring’s outer periphery, which could lead to abnormal scuffing of the engine’s cylinder bore. A damaged cylinder bore could create accelerated oil consumption, which may then cause abnormal knocking noise from the engine and/or illumination of the oil pressure warning light.
Q2: What are the affected vehicles?
A2: The subject vehicles include:
– 55,838 model year 2019-2020 Hyundai Elantra vehicles equipped with 2.0-litre “Nu” MPI engines and produced from November 1, 2018 through July 6, 2020 by Hyundai
Motor Company in South Korea for sale in the U.S. market.
– 95,223 model year 2019-2021 Hyundai Kona vehicles equipped with 2.0-litre “Nu” MPI engines and produced from November 3, 2018 through September 1, 2020 by Hyundai
Motor Company in South Korea for sale in the U.S. market.
– 7,432 model year 2019-2021 Hyundai Veloster vehicles equipped with 2.0-litre “Nu” MPI engines and produced from November 2, 2018 through May 27, 2020 by Hyundai
Motor Company in South Korea for sale in the U.S. market.
Q3: What is the safety concern?
A3: Continual operation of the vehicle in this condition could result in a seized connecting rod bearing, which could cause damage to the engine block and eventually stall the vehicle. In limited instances, a connecting rod could puncture the engine block and cause engine oil to leak, which, in the presence of hot surfaces, could increase the risk of a fire.
Q4: Have there been any accidents or injuries?
A4: As of the date of this filing, Hyundai is not aware of any confirmed crashes or injuries attributable to the recall condition. Five (5) vehicle fires with an undetermined root cause have been confirmed in the U.S. market.
Q5: What will be done during the recall service at the dealer?
A5: Hyundai Motor America plans to notify owners of affected vehicles to return their vehicles to their Hyundai
dealers for an engine inspection test to determine the presence of damage on the cylinder bore and piston skirt. If abnormalities relating to damage is found, the engine will be replaced with a new one.
As an added level of protection, all affected vehicles will receive an enhanced engine control software update containing a new Piston Noise Sensing System (“PNSS”) program. The PNSS continuously monitors engine vibrations for unusual patterns potentially indicating an abnormal condition with the engine, such as a damaged cylinder bore and/or piston skirt, which could lead to an engine failure. The PNSS is currently under development and will be applied when available.
The remedy procedure will be performed at no charge. Hyundai will provide reimbursement to owners for repairs according to the plan submitted to NHTSA on May 16, 2018.
Q6: When will owners be notified?
A6: Owners will be mailed notification letters beginning in late June 2021.
Key Contact Information
Dealer Support
Contact Information
Description
Parts
HyundaiPartsHotline@MobisUSA.com
1-800-545-4515
Parts ordering hotline
Techline
1‐800‐325‐6604
Vehicle Technical Support for Hyundai Dealer Technicians
WarrantyHELPREPLine
1‐877‐446‐2922
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
PA@hmausa.com
Warranty Prior Approval (PA) Center for Hyundai Dealers
XtimeTechnical Support
Support@xtime.com
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / ShopCapacityManagement / Campaign Integration / OperationCodes
AutoLoop Technical Support
Support@autoloop.com
1-877-850-2010
Assistance with Car Care Scheduling:
• Appointment / ShopCapacityManagement / Campaign Integration / OperationCodes
CDK Technical Support
https://serviceconnect.support.cdk.com/
Assistance with Car Care Scheduling:
• Appointment / ShopCapacityManagement / Campaign Integration / OperationCodes
Customer Support
Contact Information
Description
HyundaiCustomer Care Center (Recall/ CampaignQuestions)
1‐855‐671‐3059
Customer questions or concerns related to recall or service campaigns
HyundaiRecall / Campaign Website
www.hyundaiusa.com/recall
Updated information related to the specific recall or service campaign
HyundaiCustomer Care Center (GeneralQuestions)
1‐800‐633‐5151
Customers general questions, non‐campaign related
HyundaiRoadsideAssistance
1-800-243-7766
HyundaiRoadsideAssistance
Key Reference Information
Name
Source
Campaign Central
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) – Tutorials
www.HyundaiDealer.com> Service > Dealer Resources > Documents Library > Car Care Scheduling
Car Care Scheduling (Xtime) -Recall Appointment Notification
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAILFIELD”
Parts – Campaign Parts Management (CPM) Procedure
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
Service Rental Car (SRC) Program
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
Technical Service Bulletin (TSB)
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing
A listing of vehicles is located onWEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
RecallCampaignWebsite
www.hyundaiusa.com/recall
NHTSAWebsite
www.safercar.gov
Appendix
Updates To This Document
Date
• Remedy Not Yet Available
05/03/21
SEOCONTENT-END
8 Affected Products
Vehicles
11 Associated Documents
Miscellaneous Document – Amended Chronology
RMISC-21V301-9026.pdf 82.593KB
Recall 573 Report – Amendment 1
RCLRPT-21V301-4965.PDF 215.787KB
Interim Owner Notification Letter(Part 577)
RIONL-21V301-2289.pdf 322.139KB
Defect Notice 573 Report
RCLRPT-21V301-7764.PDF 215.66KB
Recall Acknowledgement
RCAK-21V301-4815.pdf 646.048KB
Chronology
RMISC-21V301-7358.pdf 80.544KB
Remedy Instructions and TSB
RCRIT-21V301-4558.pdf 996.714KB
Manufacturer Notices(to Dealers,etc)- HMA Recall 203 Nu 2.0L Atkinson Engine Inspection and Replacement – (TSB #21-01-054H-1) – Remedy Available v3, October 12, 2021
RCMN-21V301-6992.pdf 570.128KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V301-3165.pdf 182.05KB
Manufacturer Notices(to Dealers,etc) – 2.0 Nu MPI Engine Piston Oil Ring
RCMN-21V301-5782.pdf 188.456KB
Recall Quarterly Report #2, 2021-4
RCLQRT-21V301-6036.PDF 211.253KB
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