003G – Oil May Leak Onto Exhaust Manifold – 2018 Genesis G80 & 2017-2018 Genesis G90

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July 19, 2019 NHTSA CAMPAIGN NUMBER: 19V538000

Oil May Leak Onto Exhaust Manifold

Oil leaking onto the exhaust manifold increases the risk of a fire.

 

NHTSA Campaign Number: 19V538

Manufacturer Hyundai Motor America

Components ENGINE AND ENGINE COOLING

Potential Number of Units Affected 8,059

 

Summary

Hyundai Motor America (Hyundai) is recalling certain 2018 Genesis G80 and 2017-2018 Genesis G90 vehicles equipped with 3.3 liter turbocharged engines. The turbocharger oil supply pipe may have a loose seal, causing oil to leak onto the exhaust manifold.

 

Remedy

Hyundai will notify owners, and dealers will replace the turbocharger oil supply pipe, free of charge. The recall began October 3, 2019. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 003G.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Genesis has a Recall

 


Technical Service Bulletin GROUP RECALL NUMBER

19-01-028HG

DATE

OCTOBER, 2019

MODEL(S)

G80 (DH)

G90 (HI)

SUBJECT:

G80 / G90 TURBO OIL FEED PIPE REPLACEMENT (RECALL CAMPAIGN 003G)

 

IMPORTANT

***DEALER STOCK AND RETAIL VEHICLES***

Dealers must perform this Recall Campaign on all affected vehicles prior to customer retail   delivery and whenever an affected vehicle is in the shop for any maintenance or repair.

When a vehicle arrives at the Service Department, access Hyundai Motor America’s “Warranty Vehicle Information” screen via WEBDCS to identify open Campaigns.

 

Description: The Left Hand (LH) turbocharger oil feed pipe may have a loose seal causing oil to leak onto the exhaust manifold. Oil leaking onto the exhaust manifold could increase the risk of a fire. This bulletin describes the procedure to replace the LH turbocharger oil feed pipe.

 

Applicable Vehicles:
Certain 2018 G80 (DH) with 3.3L Turbo engines
Certain 2017-2018 G90 (HI) with 3.3L Turbo engines

 

Parts Information:

Parts Name Part Number Qty Note
TURBO CHARGER
OIL FEED PIPE SERVICE KIT
28240-3L999QQH 1 SERVICE KIT CONTENTS:

(1) OIL FEED PIPE
(28240-3L100) QTY 1

(2) GASKET
(17512-10000) QTY 2

(3) GASKET
(17512-12000) QTY 4

(4) GASKET-T/C OIL FEED
(28241-3L100) QTY 1

(5) O-RING
(25462-21010) QTY 1

 

Warranty Information:

Model Op.
Code
Operation Op.
Time
Causal
Part
Nature
Code
Cause
Code
G80/G90 91C041R0 Turbo oil feed pipe replacement 6.5 M/H 28240-3L100 B25 ZZ2

 

NOTE 1: Submit Claim on Campaign Claim Entry Screen

 

NOTE 2: If a part is found in need of replacement while performing this Recall Campaign and the affected part is still under warranty, submit a separate claim using the same Repair Order.  If the affected part is out of warranty submit a Prior Approval Request for goodwill consideration prior to performing the work.

 

NOTE 3: Reimbursement includes 2.5 gallons of coolant per claim.

 

Service Procedure:

  1. Record the audio station presets and remove the engine assembly referring to the applicable vehicle shop manual.

 

Shop Manual > Engine mechanical system > Engine and transaxle assembly 

  1. Remove the nuts(A) from the LH turbocharger oil feed pipe.

Tightening Torque:

9.8. ~ 11.7 Nm (1.0. ~ 1.2 kgf.m,

7.2 ~ 8.6 lb-ft)

 

  1. Remove bolt (B) from the LH turbocharger oil feed pipe.

 

Use new washers from the service kit during reassembly.

 

Tightening Torque:

11.7. ~ 17.6 Nm (1.2. ~ 1.8 kgf.m,

8.6 ~ 13.0 lb-ft)

 

  1. Remove the LH turbocharger oil feed pipe (C).

 

  1. Install the new LH turbocharger oil feed pipe service kit.

(1) Oil feed pipe
(2) Oil feed pipe gaskets
(3) Turbo water pipe gaskets
(4) Oil drain pipe gasket
(5) Coolant pipe O-ring

 

  1. Reinstall all removed parts in the reverse order of removal. Refill and bleed the cooling system with new coolant.

 

NOTICE

The vehicle is equipped with an electric thermostat (ECT) and the cooling system must be bled with a special procedure using the GDS as outlined in the Shop Manual.

Shop Manual > Engine Mechanical System > Cooling System > Coolant

 

  1. Check for DTCs and perform the appropriate diagnostic service. Ensure no warning lights are present. Set the audio station presets to complete the procedure.

 

TSB #: 19-01-028HG


NHTSA Recall Number: 19V-538
Genesis Motor America Recall Number: 003G

 

IMPORTANT SAFETY RECALL

2018 GENESIS G80 AND 2017 – 2018 GENESIS G90 VEHICLES
TURBOCHARGER OIL SUPPLY PIPE

 

This is an Important Safety Recall.

  • Please contact your nearest Genesis retailer to schedule the repair as soon as possible
  • This repair will be performed at NO CHARGE to you
  • Genesis Customer Care can help with any questions or concerns:
    844-340-9741 or www.genesis.com/us/recall

 

This notice applies to your Genesis vehicle, VIN:

 

Dear

This notice is sent to you in accordance with the National Traffic Safety Act. Genesis has decided that a defect which relates to motor vehicle safety exists in certain 2018 Genesis G80 vehicles produced between January 2017 through December 2017 and certain 2017 – 2018 Genesis G90 sedans produced from June 2016 through December 2017.

You have received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.

 

What is the condition?

The turbocharger oil supply pipes in the subject vehicles may leak due to insufficient swaging pressure where the rubber hose is attached to the metal pipe. A leak from the oil supply pipe could result in oil contacting the exhaust manifold increasing the risk of a fire.

 

What will Genesis do?

Your Genesis dealer will replace the oil supply pipes in your Genesis vehicle at NO CHARGE to you.

 

What should you do?

Please contact your nearest Genesis dealer to schedule the recall repair as soon as possible.

The actual time required to perform the procedure may take up to 7 hours, however your vehicle may be needed longer; therefore, we recommend scheduling a service appointment to minimize inconvenience. You may arrange in advance for a Courtesy Vehicle using Service Valet should you require alternate transportation during the service period.

 

If you have other questions

If you have any questions or require further assistance, you may contact the Genesis Customer Care Center at 844-340-9741. If you are not satisfied that we have remedied this situation without charge, and within a reasonable amount of time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, D.C. 20590, or call their toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov.

If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

We urge your prompt attention to this important safety matter and sincerely regret any inconvenience this condition may have caused you.

Genesis Motor America, LLC

 

If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days

 

No longer own this vehicle?

Changes to your name, address, or if you no longer own this vehicle — Update your information and return this form using the postage-paid envelope enclosed.

 


Recall 003G Dealer Best Practice

Date: October 4, 2019
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Recall 003G: 2018 G80 / 2017-2018 G90 3.3T Turbocharger Oil Supply Pipe Recall Campaign TSB # 19-01-028HG (REMEDY NOW AVAILABLE)

 

***IMPORTANT Dealer Stock and Retail Vehicles***

As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers should also perform all open recalls on used vehicles, demo and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.

Updates To This Document Date
  • Initial Notification: Recall 003G (Remedy Not Yet Available)
08/01/19

 

Affected Vehicles

Genesis Motor America is conducting a safety recall to replace the LH turbocharger oil feed pipe on certain 2018 Genesis G80 sedans equipped with a 3.3 liter turbocharged engine produced from January 2017 through December 2017 and certain 20172018 Genesis G90 sedans equipped with a 3.3 liter turbocharged engine produced from June 2016 through December 2017 by Hyundai Motor Company at the Ulsan plant in the Republic of Korea.

The recall affects approximately 8,000 vehicles.  Genesis is initiating this action to ensure the safety and quality of its vehicles and the continued satisfaction of its customers.

 

Description

The LH turbocharger oil feed pipe may have a loose seal causing oil to leak onto the exhaust manifold. Oil leaking onto the exhaust manifold could increase the risk of a fire.

 

Service Action

Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements.

 

Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed.  Ensure an adequate availability of Courtesy Vehicles (CVP) are put into service to be able to accommodate these customers.  Ensure Service Valet is offered to all Genesis Recall customers.

 

Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians.  For customers who decline Service Valet and opt to drive-in to your dealership, ensure a Courtesy Vehicle (CVP) is offered, and available.    If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement.

 

Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work.

  • If a part is found in need of replacement while performing this Recall Campaign and the affected part is still under warranty, submit a separate claim using the same Repair Order. If the affected part is out of warranty submit a Prior Approval Request for goodwill consideration prior to performing the work.
  • After completion of the recall, check for DTCs and perform the appropriate diagnostic service and ensure no warning lights are present.

 

Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the customer’s next service.

 

Reconnect – Follow up for customer satisfaction.

 

Parts

  • Review the parts information found on TSB # 19-01-028HG

 

Customer Notification

This recall has been posted to the NHTSA website, and you may receive phone calls from customers with questions regarding this matter.  Genesis will notify all owners of the vehicles described above to return their vehicles to their Genesis dealers for repair once the remedy becomes available. Customer notification letters of the recall are tentatively planned to be mailed on October 18, 2019.

Thank you for your prompt attention to this important safety matter and continued commitment to taking care of Genesis customers.

Genesis Motor America, LLC


Customer FAQ

 

Q1:  What is the problem? 

A1:  The turbocharger oil supply pipes in the subject vehicles may leak due to insufficient swaging pressure where the rubber hose attaches to the metal pipe.  A leak from the oil supply pipe could result in oil contacting the exhaust manifold increasing the risk of a fire.

 

Q2:  What is done during the recall service at the dealer?

A2:  Genesis dealers will replace the oil supply pipes in the subject vehicles.  This will be performed at no cost to owners.

 

Q3:  How long will it take for the procedure?

A3:  The repair procedure instructions are under development.

 

Q4:  When will owners be notified?

A4:  Owners will be mailed notification letters beginning in September, 2019.

 

Q5:  Can the recall service be performed now (prior to receiving notice)?

A5: The replacement parts are being prepared.  In the interim, if customers notice an indication of an oil leak including engine room smoke, burning odor or oil leaking on the ground, they are encouraged to seek service at their local Genesis dealer as soon as possible.

 

Q6:  If a customer had this repair previously completed, how can they be reimbursed?

A6:  Customers can contact the Genesis Customer Care Center at 1-844-340-9741 for additional information regarding their vehicle and the prior engine replacement for which they are seeking reimbursement.

 

Q7:  Can Service Valet be performed for this campaign?

A7:  Yes, Service Valet is the recommended best practice.  Please pick up an owner’s car and leave a Courtesy Vehicle while the work is performed.  Please submit the Service Valet as part of the Warranty claim submission.

 


Key Contact Information
Dealer Support Contact Information Description
Parts  1-844-436-6455

www.GenesisDealerUSA.com

Parts ordering hotline for retailers
Parts > Mobis Parts Portal
Techline Vehicle Technical Support for Genesis technicians
Warranty HELP Line Warranty Claim questions for Genesis Retailers
Warranty Prior Approval (PA) Center 1 844-371-3808 pa@gma.com Warranty Prior Approval (PA) Center for Genesis Retailers
Service Lane Technology (SLT) Xtime / AutoLoop / CDK Support@xtime.com / 1-866-984-6355 support@autoloop.com / 1-877-850-2010

CDK Service Connect within the CDK system

/ 1-866-668-5394 (option 6)

Assistance with SLT Appointment:

  • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
Customer Support Contact Information Description
Genesis Customer Care 1 844 340 9741

customercare@genesismotorsusa.com

For Genesis Customer Care, Connected Services  and Roadside Assistance
Genesis Recall / Campaign Website www.genesis.com/us/recall    Updated information for customers related to recall and service campaigns
Genesis Roadside Assistance 1-844-340-9742 Genesis Roadside Assistance

 

Key Reference Information
Name Source
Campaign Central Consolidated repository of recall and service campaign dealer best practices.  Located on the service tab homepage in www.GenesisdealerUSA.com
Service Valet Appointment Scheduling www.GenesisdealerUSA.com > Resources > Document Library > Services > Service Valet > Xtime Service Valet Settings Guide
Car Care Scheduling (Xtime) – Recall Appointment Notification 1. Log into Xtime

2. Under the menu at the top left, select ‘CONFIGURE’

3. Under the dealership tab, click “EMAIL COMMUNICATION”

4. Slide the toggle to “ADVANCED”

5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

Parts – Campaign Parts Management (CPM) Procedure As applicable; www.GenesisdealerUSA.com > Resources > Documents Library > Parts > Campaign Parts Management
Courtesy Vehicle  (CVP) Program www.GenesisdealerUSA.com > Service tab > CVP Fleet Management
Technical Service Bulletin (TSB) www.GenesisdealerUSA.com > Service tab > Tech Info
Uncompleted Campaign VIN Listing A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall / Campaign Website www.genesis.com/us/recall 
NHTSA Website www.safercar.gov

 


3 Affected Products

Vehicles

MAKE MODEL YEAR
GENESIS G80 2018
GENESIS G90 2017-2018

 


8 Associated Documents

Recall Quarterly Report #1, 2019-4

RCLQRT-19V538-7320.PDF 211.145KB

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Recall Quarterly Report #2, 2020-1

RCLQRT-19V538-2096.PDF 211.249KB

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Manufacturer Notices(to Dealers,etc)- Recall 003G: 2018 G80 / 2017-2018 G90 3.3T Turbocharger Oil Supply Pipe Recall Campaign TSB # 19-01-028HG (REMEDY NOW AVAILABLE)

RCMN-19V538-7698.pdf 546.9KB

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Manufacturer Notices(to Dealers,etc)- Recall 003G: 2018 G80 / 2017-2018 G90 3.3T Turbocharger Oil Supply Pipe Recall Campaign TSB # 19-01-028HG (REMEDY NOW AVAILABLE)

RCMN-19V538-8686.pdf 546.9KB

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Remedy Instructions and TSB

RCRIT-19V538-4793.pdf 273.722KB

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Recall Acknowledgement

RCAK-19V538-3041.pdf 244.886KB

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Defect Notice 573 Report

RCLRPT-19V538-5142.PDF 214.365KB

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Owner Notification Letter(Part 577)

RCONL-19V538-3868.pdf 184.691KB

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Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V538&docType=RCL

 


 

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