2013-2014 Hyundai Elantra (MD/UD, JK, GD) Brake Pedal Stopper Replacement (Recall Campaign 170)

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NHTSA Campaign Number: 17V769
Manufacturer Hyundai Motor America
Components SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 390,467

 

Brake Pedal Stopper may Deteriorate

If the brake light switch plunger does not retract as it should when the brake pedal is not being pressed, the brake lights may stay illuminated preventing accurate communication to following vehicles that the vehicle is slowing or stopping. Additionally, if the brake switch plunger is not retracted, then the transmission can be shifted out of PARK without depressing the brake pedal. Either condition increases the risk of a crash.

 

Summary

Hyundai Motor Company (Hyundai) is recalling certain 2013-2014 Elantra sedan, coupe and GT vehicles. The brake pedal stopper pad can deteriorate allowing the brake light switch plunger to remain extended when the brake pedal is released. This will allow the brake lights to remain illuminated continuously. It can also allow the shift lever to be moved without depressing the brake pedal, or activate the engine management brake pedal override feature.

 

Remedy

Hyundai will notify owners, and dealers will replace the brake pedal stopper pad, free of charge. The recall is expected to begin February 8, 2018. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai’s number for this recall is 170. This campaign expands recall 16V574.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Hyundai has a Recall

 


Recall 170 Dealer Best Practice Guide

Date: January 10, 2018

 

Attn: Dealer Principal/General Manager/Service Manager/Parts Manager

Subject: Recall 170:  2013-2014 Elantra Stop Lamp Switch Stopper Pad (TSB #18-01-005)

 

***IMPORTANT Dealer Stock and Retail Vehicles***

Dealers should perform all open recalls on used vehicles, demo and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.

 

Affected Vehicles

Hyundai has launched a safety recall in the United States to replace the stop lamp switch stopper pad on certain Model Year 2013 – 2014 Hyundai Elantra sedan, 2013 -2014 Elantra coupe and 2013 -2014 Elantra GT vehicles manufactured from May 02, 2012 through February 28, 2014.

The VIN list is available in WebDCS.  Check your dealership’s affected VIN list under the Service tab > Uncompleted Campaign VIN List.

 

Description

On the affected vehicles, the brake pedal stopper pad material located between the stop lamp switch and the brake pedal arm may deteriorate over time.  A deteriorated pad can result in the stop lamps illuminating continuously, illumination of the traction control warning lamp, the ability to move the shift lever without depressing the brake pedal, or activation of the engine management system’s brake pedal override feature.

 

Parts

  • Parts can be ordered by following the Campaign Parts Management (CPM) process in WebDCS. Dealers can order up to an allowed maximum quantity of parts in advance of customers coming into the dealership.
  • Refer to Technical Service Bulletin (TSB) #18-01-005 for additional parts details.

 

Service Action

  • The Technical Service Bulletin (TSB) #18-01-005 was published 01/10/2018, and describes the service procedure to replace the stopper pad.
  • Check the Vehicle Information screen in WebDCS for open recalls whenever a vehicle is in your dealership.
  • Refer to the below Customer FAQ section.

 

Customer Notification

This recall has been posted to the NHTSA website, and you may receive phone calls from customers with questions regarding this matter.  Hyundai will notify all owners of the vehicles described above to return their vehicles to their Hyundai dealers for repair. Owner notification letters of the recall are scheduled to be mailed in January, 2018.

 

Thank you for your prompt attention to this important safety matter and continued commitment to taking care of Hyundai customers.

 

Hyundai Motor America


Customer FAQ

 

Q1: What is the issue? 

A1: On the affected vehicles, the brake pedal stopper pad material located between the stop lamp switch and the brake pedal arm may deteriorate over time.  A deteriorated pad can result in the stop lamps illuminating continuously, illumination of the traction control warning lamp, the ability to move the shift lever without depressing the brake pedal, or activation of the engine management system’s brake pedal override feature.

 

Q2: Is this issue similar to recall 146 (NHTSA recall number 16V-574)?

A2: Yes.

 

Q3:  Have there been any accidents?

A3:  Hyundai is not aware of any accidents or injuries related to this condition.

 

Q4: Should customers have their Elantra inspected at their local dealer to make sure the cars are safe?

A4: Yes.

 

Q5: What will be done during the recall service?

A5:  Customers can contact their local Hyundai dealer to schedule a service appointment to have the stopper pad replaced with a revised service part.  This procedure will be performed for free to customers.

 

Q6: When will owners be notified?

A6:  HMA plans to mail owner notification letters in January 2018.

 

Q7:  If the car was previously repaired for this condition, how does a customer get reimbursed?

A7:  Customers can request reimbursement online at www.hyundaiusa.com/campaign170.


 

Key Contact Information
Dealer Support Contact Information Description
Parts HyundaiPartsHotline@MobisUSA.com 1-800-545-4515 Parts ordering hotline
Techline 1‐800‐325‐6604 Vehicle Technical Support for Hyundai Dealer Technicians
Warranty HELPREP Line 1‐877‐446‐2922 Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center 1‐844-371-3808 Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support Support@xtime.com 1‐866‐984‐6355 Assistance with Car Care Scheduling:

• Appointment / Shop Capacity Management /

Campaign Integration / Operation Codes

Customer Support Contact Information Description
Hyundai Customer Care Center (Recall / Campaign Questions) 18556713059 Customer questions or concerns related to recall or service campaigns
Hyundai Recall / Campaign Website www.hyundaiusa.com/campaign170 Updated information related to the specific recall or service campaign
Hyundai Customer Care Center (General Questions) 1‐800‐633‐5151 Customers general questions, noncampaign related
Hyundai Roadside Assistance 1-800-243-7766 Hyundai Roadside Assistance

 

Key Reference Information
Name Source
Campaign Central Consolidated repository of recall and service campaign info.  Located on the service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) – Tutorials www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
Car Care Scheduling (Xtime) – Recall Appointment Notification 1.     Log into Xtime

2.     Under the menu at the top left, select ‘CONFIGURE’

3.     Under the dealership tab, click “EMAIL COMMUNICATION”

4.     Slide the toggle to “ADVANCED”

5.     Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

Parts Campaign Parts Management (CPM) Procedure As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
Service Rental Car (SRC) Program www.HyundaiDealer.com > Service tab
Technical Service Bulletin (TSB) www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing A listing of vehicles is located on WEBDCS> SERVICE tab> select

UNCOMPLETED CAMPAIGN VIN LISTING

– Dealer Stock (New, CPO, SRC) and Retailed.

Recall Campaign Website www.hyundaiusa.com/recall www.hyundaiusa.com/campaign170 
NHTSA Website www.safercar.gov

 


JANUARY, 2018
18-01-005

https://static.nhtsa.gov/odi/rcl/2017/RCRIT-17V769-4932.pdf

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Recall 170 Dealer Best Practice Guide

January 10, 2018

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V769-7741.pdf

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Important Recall 170 Information

December 13, 2017

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V769-7666.pdf

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Owner Notification Letter

https://static.nhtsa.gov/odi/rcl/2017/RCONL-17V769-3519.pdf

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December 11, 2017

https://static.nhtsa.gov/odi/rcl/2017/RCAK-17V769-6319.pdf

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