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NHTSA Campaign Number: 17V769
Manufacturer Hyundai
Motor America
Components SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 390,467
Brake Pedal Stopper may Deteriorate
If the brake light switch plunger does not retract as it should when the brake pedal is not being pressed, the brake lights may stay illuminated preventing accurate communication to following vehicles that the vehicle is slowing or stopping. Additionally, if the brake switch plunger is not retracted, then the transmission can be shifted out of PARK without depressing the brake pedal. Either condition increases the risk of a crash.
Summary
Hyundai Motor Company (Hyundai) is recalling certain 2013-2014 Elantra sedan, coupe and GT vehicles. The brake pedal stopper pad can deteriorate allowing the brake light switch plunger to remain extended when the brake pedal is released. This will allow the brake lights to remain illuminated continuously. It can also allow the shift lever to be moved without depressing the brake pedal, or activate the engine management brake pedal override feature.
Remedy
Hyundai will notify owners, and dealers will replace the brake pedal stopper pad, free of charge. The recall is expected to begin February 8, 2018. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai’s number for this recall is 170. This campaign expands recall 16V574.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Hyundai has a Recall
Recall 170 Dealer Best Practice Guide
Date: January 10, 2018
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Recall 170: 2013-2014 Elantra Stop Lamp Switch Stopper Pad (TSB #18-01-005)
***IMPORTANT Dealer Stock and Retail Vehicles***
Dealers should perform all open recalls on used vehicles, demo and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
Affected Vehicles
Hyundai has launched a safety recall in the United States to replace the stop lamp switch stopper pad on certain Model Year 2013 – 2014 Hyundai Elantra sedan, 2013 -2014 Elantra coupe and 2013 -2014 Elantra GT vehicles manufactured from May 02, 2012 through February 28, 2014.
The VIN list is available in WebDCS. Check your dealership’s affected VIN list under the Service tab > Uncompleted Campaign VIN List.
Description
On the affected vehicles, the brake pedal stopper pad material located between the stop lamp switch and the brake pedal arm may deteriorate over time. A deteriorated pad can result in the stop lamps illuminating continuously, illumination of the traction control warning lamp, the ability to move the shift lever without depressing the brake pedal, or activation of the engine management system’s brake pedal override feature.
Parts
- Parts can be ordered by following the Campaign Parts Management (CPM) process in WebDCS. Dealers can order up to an allowed maximum quantity of parts in advance of customers coming into the dealership.
- Refer to Technical Service Bulletin (TSB) #18-01-005 for additional parts details.
Service Action
- The Technical Service Bulletin (TSB) #18-01-005 was published 01/10/2018, and describes the service procedure to replace the stopper pad.
- Check the Vehicle Information screen in WebDCS for open recalls whenever a vehicle is in your dealership.
- Refer to the below Customer FAQ section.
Customer Notification
This recall has been posted to the NHTSA website, and you may receive phone calls from customers with questions regarding this matter. Hyundai will notify all owners of the vehicles described above to return their vehicles to their Hyundai dealers for repair. Owner notification letters of the recall are scheduled to be mailed in January, 2018.
Thank you for your prompt attention to this important safety matter and continued commitment to taking care of Hyundai customers.
Hyundai Motor America
Customer FAQ
Q1: What is the issue?
A1: On the affected vehicles, the brake pedal stopper pad material located between the stop lamp switch and the brake pedal arm may deteriorate over time. A deteriorated pad can result in the stop lamps illuminating continuously, illumination of the traction control warning lamp, the ability to move the shift lever without depressing the brake pedal, or activation of the engine management system’s brake pedal override feature.
Q2: Is this issue similar to recall 146 (NHTSA recall number 16V-574)?
A2: Yes.
Q3: Have there been any accidents?
A3: Hyundai is not aware of any accidents or injuries related to this condition.
Q4: Should customers have their Elantra inspected at their local dealer to make sure the cars are safe?
A4: Yes.
Q5: What will be done during the recall service?
A5: Customers can contact their local Hyundai dealer to schedule a service appointment to have the stopper pad replaced with a revised service part. This procedure will be performed for free to customers.
Q6: When will owners be notified?
A6: HMA plans to mail owner notification letters in January 2018.
Q7: If the car was previously repaired for this condition, how does a customer get reimbursed?
A7: Customers can request reimbursement online at www.hyundaiusa.com/campaign170.
| Key Contact Information | ||
| Dealer Support | Contact Information | Description |
| Parts | HyundaiPartsHotline@MobisUSA.com 1-800-545-4515 | Parts ordering hotline |
| Techline | 1‐800‐325‐6604 | Vehicle Technical Support for Hyundai Dealer Technicians |
| Warranty HELPREP Line | 1‐877‐446‐2922 | Warranty Claim questions for Hyundai Dealers |
| Warranty Prior Approval (PA) Center | 1‐844-371-3808 | Warranty Prior Approval (PA) Center for Hyundai Dealers |
| Xtime Technical Support | Support@xtime.com 1‐866‐984‐6355 | Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes |
| Customer Support | Contact Information | Description |
| Hyundai Customer Care Center (Recall / Campaign Questions) | 1–855–671–3059 | Customer questions or concerns related to recall or service campaigns |
| Hyundai Recall / Campaign Website | www.hyundaiusa.com/campaign170 | Updated information related to the specific recall or service campaign |
| Hyundai Customer Care Center (General Questions) | 1‐800‐633‐5151 | Customers general questions, non‐campaign related |
| Hyundai Roadside Assistance | 1-800-243-7766 | Hyundai Roadside Assistance |
| Key Reference Information | |
| Name | Source |
| Campaign Central | Consolidated repository of recall and service campaign info. Located on the service tab homepage in www.HyundaiDealer.com |
| Car Care Scheduling (Xtime) – Tutorials | www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling |
| Car Care Scheduling (Xtime) – Recall Appointment Notification | 1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” |
| Parts – Campaign Parts Management (CPM) Procedure | As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management |
| Service Rental Car (SRC) Program | www.HyundaiDealer.com > Service tab |
| Technical Service Bulletin (TSB) | www.HyundaiDealer.com > Service tab > Hyundai Tech Info |
| Uncompleted Campaign VIN Listing | A listing of vehicles is located on WEBDCS> SERVICE tab> select
UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, CPO, SRC) and Retailed. |
| Recall Campaign Website | www.hyundaiusa.com/recall www.hyundaiusa.com/campaign170 |
| NHTSA Website | www.safercar.gov |
JANUARY, 2018
18-01-005
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Recall 170 Dealer Best Practice Guide
January 10, 2018
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Important Recall 170 Information
December 13, 2017
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Owner Notification Letter
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December 11, 2017
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