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NHTSA Campaign Number: 16V956
Manufacturer Hyundai
Motor America
Components AIR BAGS
Potential Number of Units Affected 110
Driver Air Bag may not Fully Inflate
In the event of a crash, an air bag that does not inflate fully increases the risk of injury.
Summary
Hyundai Motor Company (Hyundai) is recalling certain model year 2017 Hyundai Elantra vehicles manufactured April 15, 2016, to September 13, 2016, and Sonata vehicles manufactured May 27, 2016 to September 16, 2016.
In these vehicles, the end seal for the driver’s frontal air bag inflator may not have been properly installed, possibly resulting in reduced inflation of the frontal air bag in the event of a crash.
Remedy
Hyundai will notify owners, and dealers will replace the driver’s frontal air bag module, free of charge.
The recall began February 13, 2017.
Owners may contact Hyundai customer service at 1-855-371-9460.
Hyundai’s number for this recall is 156.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Hyundai has a Recall
Important Recall Information
Date: January 31, 2017
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Recall 156: 2017 Elantra and 2017 Sonata Driver’s Front Airbag (TSB # 17-01-011)
***IMPORTANT Dealer Stock Vehicles***
As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
Affected Vehicles
As previously announced, Hyundai launched a safety recall to inspect and/or replace the driver’s front airbag on 110 total 2017 Elantra sedans and 2017 Sonata vehicles.
Reason for this Recall
There may have been a manufacturing issue with the driver’s front airbag inflator which may result in reduced inflation of the frontal airbag when deployed.
Parts
- If needed, parts can be ordered through the normal parts ordering process in WebDCS. Refer to the Technical Service Bulletin (TSB) #17-01-011 for parts details.
Service Action
- The Technical Service Bulletin (TSB) #17-01-011 was published 1/31/17, and describes the procedure to inspect the driver’s frontal airbag serial number and replace if necessary.
- Affected VINs are posted on WebDCS> Service Tab> Information> Uncompleted Campaign VIN Listing –Dealer Stock and Retailed. Dealers may use owner information provided for the purpose of conducting and performing this recall, and for no other purpose.
Customer Notification
Hyundai will notify all owners of the vehicles described above to return their vehicles to their Hyundai dealers for repair. Customer notification letters of the recall are scheduled to be mailed in February.
Thank you for your prompt attention to this important safety matter and continued commitment to taking care of Hyundai customers.
Hyundai Motor America
Important Recall Information
| Key Contact Information | ||
| Dealer Support | Contact Information | Description |
| Hyundai Techline | 1‐800‐325‐6604 | Vehicle Technical Support for Hyundai Dealer Technicians |
| Warranty HELPREP Line | 1‐877‐446‐2922 | Warranty Claim questions for Hyundai Dealers |
| Xtime Technical Support | Support@xtime.com 1‐866‐984‐6355 | Assistance with Car Care Scheduling:
• Appointment Scheduling • Shop Capacity Management • Campaign Integration/ Operation Codes |
| Hyundai Prior Approval Center | 1‐844-371-3808 | Prior Approval (PA) Center |
| Customer Support | Contact Information | Description |
| Hyundai Customer Care Center (Recall Campaign Questions) | 1‐855‐671‐3059 | For customers with questions or concerns related to recall campaigns |
| Hyundai Recall Campaign Website | www.hyundaiusa.com/campaign156 | Updated information related to the recall campaign |
| Hyundai Customer Care Center (General Questions) | 1‐800‐633‐5151 | For customers with general, non‐campaign-related questions |
| Hyundai Roadside Assistance | 1-800-243-7766 | Hyundai Roadside Assistance |
| Key Reference Information | |
| Name | Source |
| Car Care Scheduling (Xtime) – Tutorials | www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling |
| Car Care Scheduling (Xtime) – Recall Appointment Notification | 1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” |
| Parts – Campaign Parts Management (CPM) Procedure | www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management |
| Uncompleted Campaign VIN Listing | A listing of vehicles is located on WEBDCS> SERVICE tab> select INFORMATION> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock and Retailed. |
| Service Rental Car (SRC) Program | www.HyundaiDealer.com |
| Hyundai Recall Campaign Website | www.hyundaiusa.com/recall www.hyundaiusa.com/campaign156 |
| NHTSA Website | www.safercar.gov |
| Technical Service Bulletin | GROUP RECALL | NUMBER 17-01-011 |
| DATE JANUARY 2017 | MODEL(S) SONATA (LFa) ELANTRA (AD/ADa) | |
| SUBJECT: DRIVER AIR BAG (DAB) INSPECTION / REPLACEMENT (RECALL CAMPAIGN 156) | ||
| IMPORTANT
*** Dealer Stock and Retail Vehicles *** Dealers must perform this Recall Campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair. When a vehicle arrives at the Service Department, access Hyundai |
Description: Certain 2017 Sonata and Elantra vehicles have driver’s air bags that may not inflate as designed in a collision. A failure of the driver’s air bag to properly inflate could increase the risk of injury to the driver in a frontal collision warranting deployment of the air bag. This bulletin describes the service procedure to inspect, and if necessary, replace the Driver Air Bag (DAB).
| Applicable Vehicles: Certain 2017 Sonata (LFa) and Elantra (AD/ADa) |
Parts Information:
| MODEL | PART NAME | PART NUMBER | QTY |
|---|---|---|---|
| Sonata (LFa) |  | 56900-C2000TRY (2.4L & 1.6T)56900-C2800TRY (2.0T) | 1 |
| Module Assy-Strg Wheel Air Bag | |||
| Certain Elantra (AD/ADa) (see note below) |  | 56900-F2500TRY (AD)56900-F3000 (ADa) | 1 |
| Module Assy-Strg Wheel Air Bag |
Note: Certain Elantras DO NOT require air bag replacement based on the vehicle’s VIN and inspection of the air bag’s serial number. Refer to Step 7 in the Service Procedure for details.
Warranty Information:
| MODEL | OP. CODE | OPERATION | OP. TIME | CAUSAL PART NO. | NATURE CODE | CAUSE CODE |
|---|---|---|---|---|---|---|
| Elantra (AD) (VIN = K…..) | 71C005R1 | Inspection | 0.3 M/H | 56900-F2500TRY | I14 | ZZ3 |
| 71C005R2 | Inspection and Replacement | 0.3 M/H | 56900-F2500TRY | I14 | ZZ3 | |
| Elantra (ADa) (VIN = 5…..) | 71C005R5 | Replacement | 0.3 M/H | 56900-F3000 | I14 | ZZ3 |
| Sonata (LFa) (All VINs) | 71C005R3 | Replacement (2.4L & 1.6T) | 0.3 M/H | 56900-C2000TRY | I14 | ZZ3 |
| 71C005R4 | Replacement (2.0T) | 0.3 M/H | 56900-C2800TRY | I14 | ZZ3 |
NOTE 1: Submit Claim on Campaign Claim Entry Screen
NOTE 2: If a part is found in need of replacement while performing Recall Campaign 156 and the affected part is still under warranty, submit a separate claim using the same Repair Order.
Service Procedure:
- If applicable, record the customer’s radio preset stations for AM/FM/XM.
- Pull hood release to open the hood to access the battery.
- Disconnect the negative battery terminal and wait at least 3 minutes prior to performing the Driver Air Bag (DAB) replacement procedure.
Negative battery terminal tightening torque:
4.0 ~ 6.0 N.m (0.4 ~ 0.6 kgf.m, 3.0 ~ 4.4 lbft)
- Insert a small flathead screwdriver into the locking hole, and press on the 3 snap fit pin stopper to release the Driver Air Bag (DAB) module.
- Gently remove the Driver Air Bag (DAB) module from the steering wheel after depressing the snap fit pin stopper.
NOTICE
Be careful not to damage the clock spring connections.
- For ALL Sonata vehicles:
Proceed to Step 8 to replace the driver’s air bag module.
For Elantra (VIN starts with “5”):
Proceed to Step 8 to replace the driver’s air bag module.
For Elantra (VIN starts with “K”):
A) Only if the air bag serial number is I2CUB1863733, proceed to Step 8 to replace the driver’s air bag module.
B) If the serial number is different, reinstall the original air bag and all other parts in the reverse order of removal.
- Disconnect the squib and horn connectors and remove the Driver Air Bag (DAB) from the steering wheel.
Sonata
Sonata squib connectors have an orange locking tab at the top that can be released using a small flathead screwdriver.
CAUTION
The removed air bag module should be stored in a clean, dry place with the pad cover facing up.
Elantra
Elantra squib connectors have an orange locking mechanism on either side of the connector that needs to be pulled up (away from DAB assembly) to release the connector.
CAUTION
The removed air bag module should be stored in a clean, dry place with the pad cover facing up.
- Install the new driver airbag module in the reverse order of removal, ensuring that the module is fully seated to the steering wheel (all 3 snap fit pins will click into position and air bag module will be flush with the steering wheel).
NOTICE
Sonata: Fully seat squib connector before seating locking tab.
Elantra: Squib locking tabs automatically engage when the connector is seated.
- Reconnect the negative battery terminal.
- Turn the ignition ON and confirm no DTC(s) are present.
If a DTC(s) is present, use the GDS / GDS Mobile to clear the code.
If applicable, clear any DTCs in the Blue Link system per instructions of TSB 12-BE005-2.
- If applicable, reprogram the customer’s radio presets for AM/FM/XM.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle, VIN: XXXXXXXXXXXXXXXXX
Dear Hyundai Elantra Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2017 Hyundai Elantra vehicles. Our records indicate that your vehicle is affected by this safety recall.
What is the problem?
- Hyundai has determined there may have been a manufacturing issue with the driver’s front airbag inflator which could result in reduced inflation of the frontal airbag in a crash. A failure of the driver’s airbag to properly inflate could increase the risk of injury to the driver in a frontal collision warranting deployment of the driver airbag.
What will Hyundai do?
- Your Hyundai dealer will verify the serial number of the driver’s airbag in your vehicle, and replace the airbag if necessary. This procedure will be performed at no charge to you. The actual time required to perform the procedure should be less than 1 hour, however your vehicle may be needed longer; therefore, we recommend scheduling a service appointment to minimize inconvenience.
| What should you do?
This is an important Safety Recall
|
What if you have other questions?
- If you require further assistance, you may contact the Hyundai Customer Care Center at 1855-371-9460. If you are not satisfied that we have remedied this situation without charge, and within a reasonable amount of time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, D.C. 20590, or call their toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-4249153), or go to https://www.safercar.gov.
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
We urge your prompt attention to this important safety matter.
Hyundai Motor America
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