017G(G) – Loss of Drive Power from Faulty Driveshaft – 2023 Genesis GV60

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February 1, 2024 NHTSA CAMPAIGN NUMBER: 24V065000

Loss of Drive Power from Faulty Driveshaft

A loss of drive power increases the risk of a crash.

 

NHTSA Campaign Number: 24V065

Manufacturer Hyundai Motor America

Components POWER TRAIN

Potential Number of Units Affected 1,165

 

Summary

Hyundai Motor America (Hyundai) is recalling certain 2023 IONIQ 5, IONIQ 6, and Genesis GV60 vehicles. The rear inner driveshaft may have been improperly heat-treated, allowing it to break under load and resulting in a loss of drive power.

 

Remedy

Dealers will replace the rear inner driveshaft, free of charge. Owner notification letters are expected to be mailed March 25, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s numbers for this recall are 253(H), 017G(G).

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Genesis has a Recall

 


Safety Recall Campaign 017G: Rear Inner Driveshaft Assemblies – Retailer Best Practice

February 2, 2024

Document Topic          Date
  • Remedy Not Available
   02/02/2024

 

IMPORTANT: As required by federal law, retailers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Retailers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.

To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS.

 

Recall Description

The subject vehicles contain rear inner driveshafts that could fracture due to improper heat treatment. A fractured inner driveshaft could result in a sudden loss of motive power while driving. A sudden loss of motive power while driving could increase the risk of a crash.

 

Applicable Vehicles (Certain)

  • 2023MY GV60 (JW1 EV) produced from 02/03/2023 – 03/25/2023 for sale in the U.S.

 

Remedy Information

This remedy is currently under development and additional information will be provided once it has been developed for release by GMA.

 

Recommended Alternative Transportation:

A Courtesy Vehicle Program (CVP) vehicle or Service Valet should be provided to guests at the guest’s request.

  • Please note that the Service Valet is available to the original owner for 3/36 ONLY.
  • A CVP vehicle can be offered if vehicle is within or outside of 3/36.
  • A Service Valet or CVP may also be required based on the repair procedure duration/wait and any other additional work on the vehicle that may need to be addressed during the guest’s visit.

 

Sample Guest Talk Tracks:

“During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall without an available remedy. The recall states that it is a condition relating to the inner driveshaft which may result in a loss of motive power while driving, increasing the risk of a crash. Once a remedy is available, Genesis will notify you via First Class mail advising you to bring your vehicle to a Genesis retailer to have it applied at no cost to you.”

 

Guest FAQ:

Q1: What is the issue? 

A1: The subject vehicles contain rear inner driveshafts that could fracture due to improper heat treatment. A fractured inner driveshaft could result in a sudden loss of motive power while driving.

 

Q2: What are the affected vehicles?

A2: Vehicles include the following for sale in the U.S.

  • 2023MY GV60 (JW1 EV) produced from 02/03/2023 – 03/25/2023

 

Q3: What is the safety concern?

A3: A sudden loss of motive power while driving could increase the risk of a crash.

 

Q4: Have there been any accidents or injuries?

A4: As of the filing to NHTSA on February 01, 2024, there are no crashes, injuries, fires, or fatalities attributable to this condition in the U.S. and Canada.

 

Q5: Will a Retailer Stop Sale or Port Hold be issued? 

A5:  No, as the involved vehicles are no longer in factory production or offered for retail sale.

 

Q6: What will be done during the recall service at the retailer? 

A6: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis retailer for replacement of both rear inner driveshafts. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Genesis’s New Vehicle Limited Warranty. Additionally, Genesis will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022.

 

Q7: When will owners be notified? 

A7: Owners of the subject vehicles will be notified via First Class mail in late March 2024.

 


Hyundai Recall Campaign 253/017G
Attachment A: Requested Chronology of Events Leading Up to Decision

❖ May – July 2023

On May 23, 2023, HMC was notified of an incident involving a Korean-market model year 2023 Hyundai IONIQ 5 vehicle that experienced a loss of motive power during normal driving.  The vehicle was towed to the nearest repair facility where further inspection revealed fracture of a rear inner driveshaft near its connection to the rear transaxle assembly.  HMC began monitoring the Korean market for similar reports.

 

❖ August – December 2023

On August 22, 2023, HMC was notified of a second incident involving a Korean-market model year 2023 Hyundai IONIQ 5 vehicle experiencing a similar condition to the first incident.  The rear inner driveshaft assemblies from both incident vehicles were recovered for analysis by the supplier.

 

❖ January 2024

On January 11, 2024, HMC notified HMNA’s NASO of its investigation into both confirmed incidents in Korea.  NASO began analyzing its field data to confirm similar incidents in the North American markets.  No related U.S. or Canadian incidents were found.

On January 18, 2024, HMC shared its findings with NASO.  Based on the supplier’s analysis, the quenching oil supply hose used during production was damaged, causing oil contamination of the induction coil used for heating the driveshafts.  The stagnation of contaminated oil prevented proper induction and heat treatment, resulting in lower material durability and increased susceptibility to breakage.  According to HMC, the identified suspect lot containing improperly manufactured driveshafts might have been used in vehicles located in other markets, including the U.S. and Canada.

Based on HMC’s findings, HMA’s NASO convened its North America Safety Decision Authority on January 25, 2024, and decided to conduct a safety recall of affected Hyundai IONIQ 5, IONIQ 6, and Genesis GV60 vehicles in the U.S. market.

❖ There are no incidents, crashes, injuries, or fatalities attributable to this condition in both the U.S. and Canada.

 


3 Affected Products

Vehicles

MAKE MODEL YEAR
GENESIS GV60 2023
HYUNDAI IONIQ 5 2023
HYUNDAI IONIQ 6 2023

 


6 Associated Documents

Recall Acknowledgement

RCAK-24V065-6574.pdf 732.429KB

 


Attachment A – Chronology

RMISC-24V065-5188.pdf 129.013KB

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Defect Notice 573 Report

RCLRPT-24V065-5621.PDF 214.221KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-24V065-7356.pdf 199.637KB

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Manufacturer Notices(to Dealers,etc)

RCMN-24V065-2939.pdf 212.019KB

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Recall 573 Report – February 5, 2024

RCLRPT-24V065-8643.PDF 214.217KB

 


Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V065&docType=RCL

 


 

Bestseller No. 1
A-Premium Rear Drive Shaft Driveshaft Coupler Flex Joint Compatible with Hyundai Tucson 2009-2013, Veracruz 2007-2012, Santa Fe 2006-2009, Replace# 491302B000
  • [Vehicle Fitment]: Compatible with Hyundai Tucson 2009-2013, Santa Fe 2006-2009, Veracruz 2007-2012---Sport Utility; Rear Side
  • [Reference Number]: 49130-2B000, 49130-3W000
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  • [Attention Note]: It comes with with Bolts and Nuts
  • [Customer Support]: 1 Year Unlimited-mileage Quality Guarantee; Being sturdy and brand-new, this driveshaft coupler is the ideal replacement. Please get in touch with us at any time if the product has any quality issues, such as damage or isn't appropriate for your automobile.
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A-Premium Rear Complete Drive Shaft Prop Shaft Driveshaft Assembly Compatible with Hyundai Genesis Coupe 2010 2011 2012, RWD, Automatic Transmission, Replace# 493002M151
  • [Vehicle Fitment]: Compatible with Hyundai Genesis Coupe 2010-2012 V6 3.8L --- It fits the model with Automatic Transmission, RWD(Rear Wheel Drive)
  • [Reference Number]: 986-073, 986073, 493002M151
  • [Product Description]: ①Position: Rear; ②Shaft Length: 60.5 inch; ③Shaft Material: Steel; ④Shaft Diameter: 2.5 inch; ⑤Shaft Wall Thickness: 0.083 inch
  • [Directly Fit]: This drive shaft is made to the original equipment dimensions for dependable fit and performance
  • [Customer Support]: 1 Year Unlimited-mileage Quality Guarantee; Being sturdy and brand-new, this drive shaft is the ideal replacement. Please get in touch with us at any time if the product has any quality issues, such as damage or isn't appropriate for your automobile.
Bestseller No. 3
For Hyundai Santa Fe Driveshaft 2007 2008 2009 | Rear | AWD | 493002B500
  • Exact fit to OEM#: 493002B500 and Partslink#:
  • Meets or exceeds DOT & SAE compliance standards
  • Rear | Driveshaft
  • Factory Sealed - Brand new in box
  • SANTA FE 07-09 DRIVESHAFT, Rear, with AWD
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A-Premium Rear Complete Drive Shaft Prop Shaft Driveshaft Assembly Compatible with Hyundai Tucson 2010-2011 L4 2.4L, AWD, Replace# 49300-2S000
  • [Vehicle Fitment]: Compatible with Hyundai Tucson 2010-2011 L4 2.4L --- To 12/10, AWD
  • [Reference Number]: 49300-2S000, 493002S000, 976-636, 65-3503, 976636, 653503
  • [Product Description]: ①Position: Rear; ②Shaft Length: 77.125 inch; ③Shaft Material: Steel; ④Shaft Diameter: 2.5 inch
  • [Directly Fit]: This drive shaft is made to the original equipment dimensions for dependable fit and performance
  • [Customer Support]: 1 Year Unlimited-mileage Quality Guarantee; Being sturdy and brand-new, this drive shaft is the ideal replacement. Please get in touch with us at any time if the product has any quality issues, such as damage or isn't appropriate for your automobile.
Bestseller No. 5
A-Premium Driveshaft Drive Shaft Coupler Flex Joint Compatible with Hyundai Tucson 2006 2007 2008 2009 2.0L 2.7L, Sport Utility 4WD, Replace# 49190-26000, 49190-2EB00
  • [Vehicle Fitment]: Compatible with Hyundai Tucson 2006-2009 L4 2.0L/V6 2.7L Sport Utility---4WD(Four Wheel Drive)
  • [Reference Number]: 49190-26000, 49190-2EB00, 90928187, 935-201, 4919026000, 491902EB00, 935201
  • [Specification]: Bolts: without; Bolt Hole Quantity: 6; Bolt Hole Size (mm): 12; Bolt Pattern Diameter (mm): 78; Bolt Hole Length (mm): 32
  • [Product Features]: Reduce shock force and smoothly transfer rotational motion
  • [Customer Support]: 1 Year Unlimited-mileage Quality Guarantee; Being sturdy and brand-new, this driveshaft coupler is the ideal replacement. Please get in touch with us at any time if the product has any quality issues, such as damage or isn't appropriate for your automobile.
Bestseller No. 6
A-Premium Rear Complete Drive Shaft Prop Shaft Driveshaft Assembly Compatible with Hyundai Santa Fe 2003 2004 2005 2006 3.5L, 4WD Automatic Transmission, Replace# 4930026300
  • [Vehicle Fitment]: Compatible with Hyundai Santa Fe 2003-2006 V6 3.5L
  • [Attention Note]: It fits the 4WD model; Automatic Transmission only
  • [Reference Number]: 65-3505, 653505, 4930026300
  • [Product Description]: ①Position: Rear; ②Shaft Length: 75.75 inch; ③Shaft Material: Steel; ④Shaft Diameter: 2.75 inch
  • [Customer Support]: 1 Year Unlimited-mileage Quality Guarantee; Being sturdy and brand-new, this drive shaft is the ideal replacement. Please get in touch with us at any time if the product has any quality issues, such as damage or isn't appropriate for your automobile.
Bestseller No. 7
MotorbyMotor Drive shaft Center Support Bearing fits for 2009-2015 Kia Sorento, 2010-2013 Kia Sportage,2010-2015 Hyundai Tucson,2010-2015 Hyundai IX35 Heavy Duty Driveshaft Support Carrier Bearing
  • The drive shaft center support bearing, also known as a carrier bearing or intermediate bearing, is a component found in vehicles with a two-piece driveshaft.
  • the center support bearing is an essential component that provides support, alignment, and vibration reduction in the driveshaft assembly. It contributes to the smooth operation of the vehicle and helps protect other drivetrain components from excessive wear.
  • These drive shaft bearing assembly fits for 2009-2015 Kia Sorento; 2010-2013 Kia Sportage (2.0L Theta); 2010-2015 Hyundai Tucson; 2010-2015 Hyundai IX35.
  • Interchange Part Number: 495751U000,49575-1U000.
  • MotorbyMotor Driveshaft Support Bearing Offers 3 Year Warranty.
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A-Premium Rear Complete Drive Shaft Prop Shaft Driveshaft Assembly Compatible with Hyundai Tucson 2005-2009 4WD & Kia Sportage 2005-2010 AWD, Replace# 493000L000
  • [Vehicle Fitment]: Compatible with Hyundai Tucson 2005-2009(4WD), Compatible with Kia Sportage 2005-2010(AWD) --- Rear Side
  • [Reference Number]: 49300-0L000, 493000L000
  • [Product Description]: ①Shaft Length: 77.22 inch - 79.06 inch; ②Position: Rear; ③Shaft Material: Steel
  • [Directly Fit]: This drive shaft is made to the original equipment dimensions for dependable fit and performance
  • [Customer Support]: 1 Year Unlimited-mileage Quality Guarantee; Being sturdy and brand-new, this drive shaft is the ideal replacement. Please get in touch with us at any time if the product has any quality issues, such as damage or isn't appropriate for your automobile.
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APDTY 154536 Driveshaft Center Support Bearing Compatible with 2005-2009 Hyundai Santa FE, 2005-2010 Hyundai Tucson
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  • Allows Replacement Of The Center Support Driveshaft Bearing Instead Of The Entire Driveshaft Assembly
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Korea Motor Parts OEM Driveshaft Seal Compatible with 2001-2023 Hyundai/Kia # 43119-39020
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  • Designed to fit Hyundai 06-23 Tucson, Tiburon, Sonata, Azera, Santa Fe, Elantra/GT/Coupe, Accent, Veloster/N, Kona/Electric.
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Last update on 2024-02-06 / Affiliate links / Images from Amazon Product Advertising API

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