Recall 247 – Incorrect Information On Label – 2024 Hyundai Tucson

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August 4, 2023 NHTSA CAMPAIGN NUMBER: 23V556000

Incorrect Information On Label/FMVSS 110

A label that incorrectly states spare tire pressure when there is no spare tire on-board may cause confusion during an emergency tire replacement, increasing the risk of a crash or injury.

 

NHTSA Campaign Number: 23V556

Manufacturer Hyundai Motor America

Components EQUIPMENT

Potential Number of Units Affected 30

 

Summary

Hyundai Motor America (Hyundai) is recalling certain 2024 Tucson vehicles. The tire and loading information label may incorrectly indicate information about a spare tire. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, “Tire Selection and Rims.”

 

Remedy

Dealers will inspect and replace the tire and loading information label, as necessary, free of charge. Owner notification letters are expected to be mailed October 3, 2023. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 247.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Hyundai has a Recall

 


Recall Description

The current tire and loading information labels on some 2024MY Tucson (NX4a) vehicles indicate tire pressure specification for a spare tire. However they do not have a spare tire. This results in a failure to comply with Federal Motor Vehicle Safety Standard (“FMVSS”) number 110, “Tire Selection and Rims. TSB 23-01-065H (or latest version) provides the service procedure to remove the incorrect tire pressure label, and replace with a revised label on some Tucson (NX4a) vehicles equipped with a tire mobility kit (TMK).

 

Applicable Vehicles (Certain)

  • 2024MY Tucson (NX4a) produced 06/24/2023 – 07/17/2023

 

Remedy Information

This remedy requires removal of the vehicle’s existing tire pressure label on the driver’s door jamb and installing a new tire pressure label indicating no spare tire.

  • Recommended Service Technician Training Level: Hyundai Certified

 

Recommended Alternative Transportation

A Service Rental Vehicle (SRC) should be provided to customers who do not feel safe operating their vehicle until the open recall has been completed. In addition, a SRC may be required based on the recall repair procedure duration and any other additional work on the vehicle that may need to be addressed during customer’s visit.

If a SRC is not available, other options such as a 3rd Party Rental or Rideshare may be provided.

 

Sample Customer Talk Tracks

  1. “We will replace your vehicle’s tire and loading information label located on your driver’s side door jamb. It indicates information for a spare tire, however, your vehicle did not come equipped with a spare tire. This is not in compliance with a federal safety standard. At no cost to you, we would like to apply the revised label indicating no spare tire is present. If necessary, we would like to offer you an SRC while we obtain the necessary parts to complete your vehicle’s repair. We apologize for the severe inconvenience.” 
  1. For walk-in Customer: “During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall with an available remedy. The recall is to correct the tire and loading information label for your Hyundai Tucson as it is equipped with a tire mobility kit rather than a spare tire and the tire and loading information placard in your vehicle may indicate a spare tire pressure rating despite no spare tire present. This is in noncompliance to a federal safety standard. We will secure the updated label/placard and apply it to your vehicle at no cost as soon as possible.”

 

Customer FAQ

Q1: What is the issue?

A1: The tire and loading information placard in the subject vehicles may indicate spare tire pressure ratings despite the lack of an onboard spare tire, resulting in a failure to comply with Federal Motor Vehicle Safety Standard (“FMVSS”) number 110, “Tire Selection and Rims.” Q2: What are the affected vehicles?

A2: Certain 2024MY Tucson (NX4a) vehicles produced between 06/24/2023 – 07/17/2023

 

Q3: What is the safety concern?

A3: The tire and loading information placard in the subject vehicles may not comply with Federal Motor Vehicle Safety Standard (“FMVSS”) number 110, “Tire Selection and Rims.”

 

Q4: Have there been any accidents or injuries?

A4: There are no confirmed crashes, fires, or injuries related to this condition.

 

Q5: Will a Dealer Stop Sale be issued?

A5: Dealer: A dealer “stop sale” may be issued in accordance with federal regulation for affected vehicles unsold at dealers.

Port: There will be no port hold as there are no affected vehicles at the ports/vehicle processing centers.

 

Q6: What will be done during the recall service at the dealer?

A6: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to install a new tire and loading information placard.  This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022.

 

Q7: When will owners be notified?

A7: Owners of the subject vehicles will be notified via First Class mail in September 2023.

 


23-01-065H
AUGUST 2023

TIRE PRESSURE LABEL REPLACEMENT (RECALL 247)

 

IMPORTANT

Vehicle repairs related to recalls are critically important and must be performed properly in accordance with TSB procedures. Review this bulletin in its entirety prior to beginning any repair work.

As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.

Description: The current tire and loading information labels on some 2024MY Tucson (NX4a) vehicles indicate tire pressure specification for a spare tire. However they do not have a spare tire. This bulletin provides the procedures to remove incorrect tire pressure labels, and replace with revised labels on some Tucson (NX4a) vehicles equipped with a tire mobility kit (TMK).

Applicable Vehicles (Certain): 2024MY Tucson (NX4a) produced 6/24/2023–7/17/2023.

 

Parts Information:

Model Part Name Part Number Remarks
24MY Tucson (NX4a) Tire Pressure Label TIRELABEL247 Spare: NONE

Number: P50

 

 

Service Procedure:

1. Open driver’s door and locate the tire pressure label in the door jamb.

2. Peel off the original label.

3. Clean off any adhesive residue left by the label, dirt, or other contamination using a clean cloth.

4. Install the new label in the same location and orientation.

5. The service procedure is now complete.

 


Chronology :

On July 14, 2023, during routine drawing verification, HMC’s Chassis Design Team 1 discovered a printed error on the tire and loading information placard applied to U.S. and Canadian-specification model year 2024 Hyundai Tucson vehicles equipped with an SE trim level. Although U.S. and Canadian-specification vehicles are equipped with a tire mobility kit in lieu of a spare tire, the erroneous placard was found to indicate tire pressure ratings for an onboard spare tire. HMC implemented a production running change to correct the placard on the same day and informed HMNA and HACC of their findings for further analysis with respect to each market’s motor vehicle safety regulations.

On July 29, 2023, NASO finalized its analysis and convened its North America Safety Decision Authority confirming the placard applied to the subject vehicles does not comply with requirements set forth in subpart S4.3 of FMVSS 110, “Tire Selection and Rims.” Based on this information, NASO decided to conduct a noncompliance recall of all affected model year 2024 Hyundai Tucson vehicles in the U.S. and Canada.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
HYUNDAI TUCSON 2024

 


5 Associated Documents

Noncompliance Notice 573 Report

RCLRPT-23V556-2535.PDF 214.202KB

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Recall Acknowledgement

RCAK-23V556-8566.pdf 651.078KB

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Recall 573 Report – August 10, 2023

RCLRPT-23V556-5987.PDF 214.243KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23V556-3284.pdf 585.7KB

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Remedy Instructions and TSB

RCRIT-23V556-5444.pdf 516.919KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V556&docType=RCL

 


 

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