Recall 013G: Seat Belt Pretensioner – 2023 Genesis G90

SEOCONTENT-START

Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
RECALL
23-01-047G
MAY 2023
G90 (RS4)
FRONT AND REAR SEAT BELT PRETENSIONER
PROTECTION CAP INSTALLATION (RECALL 013G)
Description: The front and rear seat belt pretensioners may deploy abnormally in the vehicles described below, causing the MGG (Micro Gas Generator) to detach from the assembly. This bulletin describes the procedure to install front and rear seat belt pretensioner anti-separation protection caps.
Applicable Vehicles: Certain 2023MY G90 (RS4) produced from 04/21/2022 – 02/21/2023
Vehicle repairs related to safety
recalls are critically important and must be performed properly in
accordance with TSB procedures. Review this bulletin in its entirety prior to beginning any repair
work.
As required by federal law, dealers must not deliver new vehicles for sale or for l
ease to customers
until all open recalls have been performed. Dealers must also perform all open recalls on used
vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an
affected vehicle is in the shop for any maintenance or repair.
Access the “Vehicle Information” screen via WEBDCS to identify open recalls.

IMPORTANT
This TSB includes a STUI picture
s as a requirement. Where indicated, please include the last
6 digits of the VIN and date of repair on a piece of paper. Ensure the VIN and date of repair are
clearly visible. Finally, please ensure the captured picture s are completed according to the steps
in this TSB and uploaded to STUI. All claims submitted that have illegible, incomplete, missing, or
incorrect picture s are subject to debit.
STUI
TSB #: 23-01-047G Page 2 of 19
SUBJECT:
Parts Information: Part Name Part Number Figure Remarks
Front Seat Belt Pretensioner Protection Cap
88810-T4CAPQQH
Cap A
Cap B
Bolt*
Cap A – 2
Cap B – 2
Bolt – 9
Rear Seat Belt Pretensioner Protection Cap
88820-AACAPQQH
Cap A
Cap B
Bolt*
Cap A – 2
Cap B – 2
Bolt – 9
*One bolt will be extra.
Warranty Information:
G90 (RS4)
31D018R2
Front And Rear Seat Belt Pretensioner Protection Cap Installation
(FRT and RR)
1.8 M/H
88810-T4CAPQQH
I14
ZZ3
NOTE 1: Submit Claim on Campaign Claim Entry Screen
NOTE 2: If a part that is not covered by this recall is in need of replacement while performing this recall, and the affected part is still under warranty, please submit a separate claim using the same repair order. If the affected part is out of warranty, submit a prior approval request for goodwill consideration prior to performing the work.
NOTE 3: Op times include taking pictures using STUI and uploading. The STUI photos must include the caps installed on both sides and marked with paint along with a piece of paper displaying the last 6 digits of the VIN, date of the repair, and indicating driver (LH) or passenger (RH) side for both the front and rear. If not included, claim will be subject to debit.
Video Procedure:
Refer to the QR code or link below for guided video information:
Genesis Service Learning – Recall 013G Service Procedure
TSB #: 23-01-047G Page 3 of 19
SUBJECT:
Service Procedure:
Front Seat Belt Pretensioner Protection Cap Installation: see pages 4 – 11
Rear Seat Belt Pretensioner Protection Cap Installation: see pages 11-20
88810-
T4CAPQQH
(Front Cap)
Cap B
Cap B
does not
have a
marking
groove.
Cap A
88820-
AACAPQQH
(Rear Cap)
Cap A
Cap A
does not
have a
marking
groove.
CAP B
Marking Groove
Cap A
Cap B
Cap B
Cap A
Marking Groove
This procedure is the same for the driver
This procedure is the same for the driver and passenger side.and passenger side.
InformationInformation
ii
TSB #: 23-01-047G Page 4 of 19
SUBJECT:
FRONT SEAT BELT PRETENSIONER PROTECTION CAP INSTALLATION (SAME FOR DRIVER SIDE AS PASSENGER SIDE)
1.
If applicable, record the customer’s radio
preset stations for AM / FM / SXM.
Move the front/rear switch (A) seat of the
seat as far forward as possible.
Press the seat back switch (B) to move as far forward as possible.
Lower the rear sun shade.
Turn off the ignition of the vehicle.
2.
Disconnect the negative (–) battery
terminal.Battery is located under luggage board.
Tightening Torque for the Negative Battery Terminal:
3.
Partially remove the front door body side
weather strip (C).
lb-ft 7
N.m 9
A
A
B
B
–
–
C
C
TSB #: 23-01-047G Page 5 of 19
SUBJECT:
4.
Remove the front door scuff trim (D) using the trim tool.
5.
Remove the rear door scuff plate (E) using the trim tool.
6.
Remove the rear door body side weather strip (F).
D
D
E
E
F
F
Take care not to damage the
Take care not to damage the pretensioner when removing or installing pretensioner when removing or installing the seat belt.the seat belt.
NOTICE
NOTICE
Be careful not to damage trims and
Be careful not to damage trims and panels.panels.
NOTICE
NOTICE
TSB #: 23-01-047G Page 6 of 19
SUBJECT:
7.
Remove the center pillar lower trim (G)
with care to not damage the fasteners.
8.
Disconnect the front seat belt
pretensioner connector (H) and preactive seat belt (PSB) connector (I).
G
G
H
H
I
I
TSB #: 23-01-047G Page 7 of 19
SUBJECT:
9.
Loosen the mounting bolts (J & K) and
remove the front seat belt pretensioner.
Tightening Torque – Bolt (J):
Tightening Torque – Bolt (K):
lb-ft 8
N.m 10
lb-ft 35
N.m 48
J
J
K
K
TSB #: 23-01-047G Page 8 of 19
SUBJECT:
10.
Install Cap B (L).
11.
Install Cap A (M).
Check if the installation direction of the
Check if the installation direction of the cap matches the figure.cap matches the figure.
InformationInformation
ii
L
L
Cap B
Cap A
M
M
TSB #: 23-01-047G Page 9 of 19
SUBJECT:
12.
Tighten the cap top bolts (N).
Tightening Torque:
13.
Tighten the cap bottom bolts (O).
Tightening Torque:
lb-ft 1.7
N.m 2.35
lb-ft 1.7
N.m 2.35
When
When tighteningtightening the bolts, hold the the bolts, hold the bottom of the capbottom of the cap securelysecurely by handby hand..
InformationInformation
ii
O
O
O
O
N
N
N
N
TSB #: 23-01-047G Page 10 of 19
SUBJECT:
14.
Mark all 4 bolts with paint after installing.
15.
Torque the seat belt pretensioner mounting bolts (P & Q) to specifications.
Tightening Torque – Bolt (P):
Tightening Torque – Bolt (Q):
16.
Install seat belt pretensioner in the
reverse order of removal.
lb-ft 8
N.m 10
lb-ft 35
N.m 48
Using STUI, take a photo of the
Using STUI, take a photo of the pretensionerpretensioner with the last 6 digits of with the last 6 digits of the VIN and the date of repair on a the VIN and the date of repair on a piece of paperpiece of paper of the of the front front driver (LH) driver (LH) and passenger (RH) sides.and passenger (RH) sides.
Upload the photo
Upload the photoss to STUI.to STUI.
STUI
STUI
P
P
Q
Q
TSB #: 23-01-047G Page 11 of 19
SUBJECT:
17.
Repeat procedure steps 3-16 on the
passenger’s side.
REAR SEAT BELT PRETENSIONER PROTECTION CAP INSTALLATION (SAME FOR DRIVER SIDE AS PASSENGER SIDE)
1.
Disconnect the negative (–) battery terminal. Battery is located under luggage board.
Tightening Torque:
lb-ft 7
N.m 9
When the ignition switch is turned on
When the ignition switch is turned on after installing the pretensioners, check after installing the pretensioners, check that the warning light is turned on and that the warning light is turned on and then off for about 6 seconds.then off for about 6 seconds.
Install the connectors securely.
Install the connectors securely.
NOTICE
NOTICE
–
–
TSB #: 23-01-047G Page 12 of 19
SUBJECT:
2.
Remove the rear seat cushion assembly (A) by lifting it upwards.
3.
Remove the rear seat heater connector
(B).
Tightening Torque:
lb-ft 20
N.m 27
A
A
B
B
TSB #: 23-01-047G Page 13 of 19
SUBJECT:
4.
After removing the bolts (C), remove the rear seat back assembly by pulling it upward.
C
C
C
C
TSB #: 23-01-047G Page 14 of 19
SUBJECT:
5.
Disconnect the rear seat back connector (D), airbag connector (E), and lumbar support tube (F).
Be careful not to damage pretensioner
Be careful not to damage pretensioner when removing or installing the seat belt.when removing or installing the seat belt.
NOTICE
NOTICE
E
E
F
F
E
E
D
D
TSB #: 23-01-047G Page 15 of 19
SUBJECT:
6.
Remove the rear pillar trim (G)
with care to not damage the fasteners.
7.
After removing the bolts, remove the rear wheel house trim (H).
Tightening Torque:
8.
Remove the rear package tray lower trim (I) using the trim tool.
lb-ft 8
N.m 10
G
G
H
H
I
I
TSB #: 23-01-047G Page 16 of 19
SUBJECT:
9.
Disconnect the rear seat belt pretensioner connector (J).
10.
After removing the bolt (K), remove the rear seat belt pretensioner (L).
Tightening Torque – Bolt (K):
lb-ft 35
N.m 48
J
J
K
K
L
L
TSB #: 23-01-047G Page 17 of 19
SUBJECT:
11.
Install Cap A (M).
12.
Install Cap B (N).
Check if the
Check if the installation direction of the installation direction of the cap matches the figure.cap matches the figure.
InformationInformation
ii
Check if the installation direction of the
Check if the installation direction of the cap matches the figure.cap matches the figure.
InformationInformation
ii
M
M
N
N
Cap B
Cap A
TSB #: 23-01-047G Page 18 of 19
SUBJECT:
13.
Tighten the cap bolts (O).
Tightening Torque:
14.
After installing, mark all 4 bolts with paint.
lb-ft 1.7
N.m 2.35
Using STUI, take a photo of the
Using STUI, take a photo of the pretensionerpretensioner with the last 6 digits of with the last 6 digits of the VIN and the date of repair on a the VIN and the date of repair on a piece of paperpiece of paper of the driver (LHof the driver (LH RearRear) ) and passenger (RHand passenger (RH RearRear) sides.) sides.
Upload the photo
Upload the photoss to STUI.to STUI.
STUI
STUI
O
O
O
O
O
O
O
O
TSB #: 23-01-047G Page 19 of 19
SUBJECT:
15.
Torque the rear seat belt pretensioner mounting bolt (P) to specifications.
Tightening Torque – Bolt (P):
16.
Install rear seat belt pretensioner in the
reverse order of removal.
17.
Repeat procedure steps 2-16 on the
passenger’s side.
Reprogram the customer’s preset radio
stations if needed.
lb-ft 8
N.m 10
When installing, be careful not to
When installing, be careful not to twist the twist the seat belt.seat belt.
InformationInformation
ii
P
P
When the ignition switch is turned on
When the ignition switch is turned on after installing the pretensioners, check after installing the pretensioners, check that the warning light is turned on and that the warning light is turned on and then off for about 6 seconds.then off for about 6 seconds. Install the Install the connectors securely.connectors securely.
InformationInformation
ii

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NHTSA Recall Number: 23V-210
Genesis Motor America Recall Number: 013G
This notice applies to your Genesis vehicle, VIN: XXXXXXXXXXXXXXXXX
Dear
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Genesis has decided that a defect, which relates to motor vehicle safety exists in certain 2023 model year G90 vehicles. Genesis is initiating a safety recall to repair a condition involving the front/rear seat belt pretensioners in these vehicles in the U.S. Your vehicle, with the VIN shown above is among the impacted vehicles.
You have received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.
What is the problem?
The front/rear seat belt pretensioners may deploy abnormally in the subject vehicles, causing the MGG (Micro Gas Generator) to detach from the assembly. An abnormal pyrotechnic pretensioner deployment could cause the pretensioner to explode, and project metal fragments into the vehicle occupant compartment, which may result in injury to vehicle occupants.
What will Genesis do?
Your Genesis retailer will install front/rear seat belt pretensioner anti-separation protection caps. This procedure will be performed at NO CHARGE to you.
What should you do?
Please contact your nearest Genesis retailer to schedule the recall repair as soon as possible. The actual time required to perform the repair is less than two hours; however, your vehicle may be needed longer. To locate your nearest Genesis dealer please visit:
www.genesis.com/us/en/genesis-retailer-location.html.
We recommend scheduling a service appointment to minimize inconvenience. You may also arrange in advance for a Service Courtesy vehicle using Service Valet should you require alternate transportation during the service period.
Additional information
If you have any questions or require further assistance, you may contact the Genesis Customer Care Center at 1-855-769-2064. If you are not satisfied that we have remedied this situation without charge, and within a reasonable amount of time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, D.C. 20590, or call their toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov.
We urge your prompt attention to this important safety matter and sincerely regret any inconvenience this condition may have caused you.
Genesis Motor America, LLC
This is an Important Safety Recall.
 Failure to complete this recall repair could lead to abnormal seat belt pretensioner deployment in a crash, which could result in injury to vehicle occupants.
 Please contact your nearest Genesis retailer to schedule the repair as soon as possible.
 This repair will be performed at NO CHARGE to you.
 Genesis Customer Care can help with any questions or concerns:
1-855-769-2064 or www.genesis.com/us/recall
Genesis Motor America, LLC
P.O. Box 20850
Fountain Vall ey, CA 92728
I
MPORT recALL
2023 Genesis G90
Seat Belt Pretensioner
185PRESORTEDFIRST-CLASS MAILU.S. POSTAGEPAIDHYUNDAISAFETY RECALL NOTICE2021 G80, 2021 GV70 SEAT BELT PRETENSIONERGENESIS MOTOR AMERICA, LLCP.O. BOx 2704HUNTINGTON BEACH, CA 92647
Genesis Motor America, LLC
P.O. Box 20850
Fountain Vall ey, CA 92728
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within ten days.
Reimbursement notification
If you have previously paid for a repair that addresses the issue described in this letter, you may be eligible for reimbursement. To obtain additional information, use the link www.owners.genesis.com/us/en/contactus/campaign.html or call 1-855-769-2064.
No longer own this vehicle?
You received this notification because U.S. federal regulations require automotive manufacturers to notify last known owners of recalled vehicles based on current owner records. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

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Recall 013G: Seat Belt Pretensioner – Remedy Not Available –
Retailer Best Practice
March 29, 2023
Document Topic Date
• Remedy Not Available 03/29/2023
Recall Description:
The subject vehicles are equipped with frontal/rear pyrotechnic-type seat belt pretensioners that could deploy abnormally in certain crashes due to over-pressurization of the pretensioner pipe. An abnormal pyrotechnic pretensioner deployment could increase the risk of injury to vehicle occupants depending on specific vehicle characteristics such as pretensioner load limiter specification, airbag control unit logic, crash duration/severity, and micro-gas generator orientation. An abnormal pyrotechnic pretensioner deployment could increase the risk of injury to vehicle occupants depending on specific vehicle characteristics such as pretensioner load limiter specification, airbag control unit logic, crash duration/severity, and micro-gas generator orientation. Applicable Vehicles:
• Certain 2023MY Genesis G90 vehicles produced from 04/21/2022 – 02/21/2023 Remedy Information:
The remedy is currently under development and additional information will be provided once it has been developed for release.
Training recommendations, if applicable, will also be made available when the remedy is ready. Recommended Alternative Transportation:
Retailer should offer service valet to all customers and if customer does not feel safe operating their vehicle until the remedy has been performed. Service Valet is available to the original owner for 3/36. The customer could also get a loaner (CVP) if a recall/warranty repair(s) is needed beyond 3/36 (Service Valet benefit has expired for original owner).
As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. To check vehicle specific recall applicability, access the “Vehicle Information” screen via
WebDCS. Additional Training & Resources:
Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by GMA. Parts
Parts, if applicable, will be provided once a remedy has been released by GMA. Warranty
Warranty information will be updated once remedy has been released by GMA. Customer Talk Tracks
“During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle does have an open recall without an available remedy. The recall states that in the event of a crash, an abnormal deployment of the pyrotechnic pretensioner could increase the risk of injury to vehicle occupants. Once a remedy is available, Genesis will notify you via First Class mail advising you to bring your vehicle to a Genesis retailer to have it applied at no cost to you. If you experience any concern(s) related to the seat belt pretensioner of your vehicle on the front (driver/passenger) or rear (back of driver seat/back of passenger seat) of the vehicle, please have your vehicle towed to the nearest Genesis retailer and do not attempt to drive the vehicle until a remedy has been applied.” Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls?
□ Yes
□ No
Reception: Did you offer the customer Alternative Transportation?
□ Yes
□ No Customer FAQ:
Q1: What is the issue?
A1: The subject vehicles are equipped with frontal/rear pyrotechnic-type seat belt pretensioners that could deploy abnormally in certain crashes due to over-pressurization of the pretensioner pipe.
Q2: What are the affected vehicles?
A2: The subject vehicles include:
• Certain 2023MY Genesis G90 vehicles produced from April 21, 2022 through February 21, 2023 by Hyundai Motor Company (“HMC”) for sale in the U.S. market.
Q3: What is the safety concern? A3: An abnormal pyrotechnic pretensioner deployment could increase the risk of injury to vehicle occupants depending on specific vehicle characteristics such as pretensioner load limiter specification, airbag control unit logic, crash duration/severity, and micro-gas generator orientation.
Q4: Have there been any accidents or injuries?
A4: As of the date of this filing, Hyundai/Genesis is not aware of any abnormal pretensioner deployment incidents on the subject Genesis vehicles, including fatalities, injuries, crashes and fires globally.
Q5: Stop Sale?
A5: Dealer: A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers.
Port: A “hold” has been issued for all vehicles located at ports. Q6: What will be done during the recall service at the dealer?
A6: Once an official remedy is available, all owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis retailer to have the remedy completed free of charge, regardless of whether the affected vehicles are still covered under Genesis’s New Vehicle Limited Warranty.
Genesis will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24,2022. Q7: When will owners be notified?
A7: Owners will be notified via First Class Mail in late May 2023. Contact Reference:
Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Genesis customers. Key Contact Information
Dealer Support Contact Information Description Parts Techline
Warranty HELP Line Warranty Prior Approval (PA) Center
Service Lane Technology (SLT)
Xtime / AutoLoop / CDK
Customer Support
Genesis Customer Care Genesis Recall /Campaign Website
Genesis Roadside Assistance Name 1-844-436-6455
www.GenesisDealerUSA.com Parts > Mobis Parts Portal 1‐800‐325‐6604
1‐877‐446‐2922
[email protected] 1‐844-371-3808
[email protected]
[email protected] / 1-866-984-
6355
[email protected] / 1-877-850-
2010
Contact Information 1‐844‐340‐9741
customercare@genesis motorsusa.com www.genesis.com/us/recall 1-844-340-9742
Key Reference Information Parts ordering hotline for retailers Vehicle Technical Support for Genesis
Warranty Claim questions for Genesis Retailers
Warranty Prior Approval (PA) Center for Genesis Retailers
Assistance with SLT Appointment:
• Appointment / Shop Capacity Management / Campaign Integration
/ Operation Codes
Description For Genesis Customer Care,
Connected Services and Roadside Assistance
Updated information for customers related to recall and service campaigns
Genesis Roadside Assistance Source Campaign Central Service Valet Appointment Scheduling Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure
Courtesy Vehicle (CVP) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall /Campaign Website NHTSA Website Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in
www.GenesisdealerUSA.com > Resources > Document Library > Services > Service Valet > Xtime Service Valet Settings Guide
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK
As applicable; www.GenesisdealerUSA.com > Resources > Documents Library > Parts > Campaign Parts Management
www.GenesisdealerUSA.com > Service tab > CVP Fleet Management www.GenesisdealerUSA.com > Service tab > Tech Info
A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.genesis.com/us/recall www.safercar.gov

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Recall 013G: Seat Belt Pretensioner – Remedy Available –Retailer Best Practice
May 9, 2023
Document Topic Date • Recall 013G: Seat Belt Pretensioner Cap Installation (TSB 23-01-047G) – Remedy Available 05/09/2023
RecallDescription:
The front and rear seat belt pretensioners may deploy abnormally in certain G90 vehicles, causing the MGG (Micro Gas Generator) to detach from the assembly. TSB 23-01-047G describes the procedure to install front and rear seat belt pretensioner anti-separation protection caps.
Applicable Vehicles:
• Certain 2023MY G90 (RS4) produced from 04/21/2022 – 02/21/2023
Remedy Information:
Install front and rear seat belt pretensioner anti-separation protection caps.
• Recommended Technician Training Level: Genesis Certified Service Technician or higher Recommended Alternative Transportation:
Retailer should offer service valet to all customers and if customer does not feel safe operating their vehicle until the remedy has been performed. Service Valet is available to the original owner for 3/36. The customer could also get a loaner (CVP) if a recall/warranty repair(s) is needed beyond 3/36 (Service Valet benefit has expired for original owner). Warranty Information:
This recall campaign pays 1.8 M/H for front and rear seat belt pretensioner protection cap installation for both left and right hand (driver and passenger) sides.
• Op times include marking all 4 bolts with paint and to take and upload pictures (preferably using STUI) of the pretensioners with the caps installed for both the front and rear along with a piece of paper displaying the last 6 digits of the VIN and date of repair on a piece of paper. If not included, claim will be subject to debit. Please refer to TSB 23-01-047G (or latest version) for additional details.
As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. Parts Information:
• Please refer to TSB 23-01-047G (or latest version) for the latest parts information.
• Please note the following:
o Pretensioner Cap Kit (88820-AACAPQQH): On CPM (Campaign Parts Management); retailers can keep ordering needed parts as long as they submit their corresponding campaign claims. Please ensure corresponding claims are submitted to avoid any delays in ordering. If this restriction is lifted, GMA will communicate to the field/dealers.
o Pretensioner Cap Kit (88810-T4CAPQQH): On CSP (Critical Parts Supply), VIN restrictive. Dealer will require a valid recall 013G VIN to order the part. Due to a limited quantity of parts inventory, this will assure affected customer vehicles encompassed in the campaign receive priority part allocation. Owner Mailing:
• Owners of the subject G90 vehicles are expected to be notified via First Class mail in late May 2023 that a remedy is available. Customer Talk Tracks
Sample (customer already at dealership): “During your visit we checked to see if your vehicle has any open recalls. We found that Recall 013G for the front seat belt pretensioners is open on your vehicle. We are going to install front and rear seat belt pretensioner anti-separation protection caps to prevent abnormal deployment of the pretensioners at no cost to you. An abnormal pyrotechnic pretensioner deployment could increase the risk of injury to vehicle occupants depending on specific vehicle characteristics such as pretensioner load limiter specification, airbag control unit logic, crash duration/severity, and micro-gas generator orientation.” Sample (customer calling in): “During your call-in, we checked to see if your vehicle has any open recalls. We found that Recall 013G for the front and rear seat belt pretensioners is open on your vehicle. We’d like to schedule an appointment with you to bring your vehicle in so we can complete this safety recall. We would install front and rear seat belt pretensioner anti-separation protection caps to prevent abnormal deployment of the pretensioners at no cost to you. An abnormal pyrotechnic pretensioner deployment could increase the risk of injury to vehicle occupants depending on specific vehicle characteristics such as pretensioner load limiter specification, airbag control unit logic, crash duration/severity, and micro-gas generator orientation.” If you experience issues with the seat belt pretensioner prior to your arrival at the retailer, please have your vehicle towed to the nearest Genesis retailer and do not attempt to drive the vehicle until a remedy has been applied.” Best Practice Checklist Reservation:
Did you check WebDCS for additional campaigns or recalls?
□ Yes
□ No Readiness:
Are protection caps in stock to complete this campaign?
□ Yes – Provide customer with ETA
□ No – Contact parts and get ETA Reception:
Did you explain to the customer the expected repair time based on the repair and set the expectation for a status update?
□ Yes
□ No
Did you offer the customer Alternative Transportation?
□ Yes
□ No Repair:
Were STUI pictures taken of the installed caps for all four (4) seat belt pretensioners with the last 6 digits of the VIN and date of repair on a piece of paper per TSB 23-01-047G (or latest version)?
□ Yes
□ No Repair: Is the Genesis technician certified (or above)?
□ Yes
□ No Return:
Did you get the customer’s signature on all warranty lines in addition to the final RO?
□ Yes
□ No Customer FAQ:
Q1: What is the issue?
A1: The subject vehicles are equipped with frontal/rear pyrotechnic-type seat belt pretensioners that could deploy abnormally in certain crashes due to over-pressurization of the pretensioner pipe. Q2: What are the affected vehicles?
A2: The subject vehicles include certain 2023MY Genesis G90 vehicles produced from April 21, 2022 through February 21, 2023 by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Q3: What is the safety concern?
A3: An abnormal pyrotechnic pretensioner deployment could increase the risk of injury to vehicle occupants depending on specific vehicle characteristics such as pretensioner load limiter specification, airbag control unit logic, crash duration/severity, and micro-gas generator orientation. Q4: Have there been any accidents or injuries?
A4: As of the date of this filing, Hyundai/Genesis is not aware of any abnormal pretensioner deployment incidents on the subject Genesis vehicles, including fatalities, injuries, crashes and fires globally. Q5: Stop Sale?
A5: Dealer: A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers.
Port: A “hold” has also been issued for all affected vehicles located at ports. Q6: What will be done during the recall service at the dealer?
A6: All owners of the subject vehicles will be notified by First Class mail with instructions to bring their vehicles to a Genesis retailer to have the seat belt pretensioner’s micro gas generator and delivery pipe secured with a cap to prevent potential abnormal deployment for all four (4) seat belt pretensioners.
This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Genesis’s New Vehicle Limited Warranty. Additionally, Genesis will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24,2022. Q7: When will owners be notified?
A7: Owners will be notified via First Class Mail in late May 2023 that a remedy is available. Contact Reference:
Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Genesis guests. Key Contact Information
Dealer Support Contact Information Description Parts Techline
Warranty HELP Line Warranty Prior Approval (PA) Center
Service Lane Technology (SLT)
Xtime / AutoLoop / CDK
Customer Support
Genesis Customer Care Genesis Recall /Campaign Website
Genesis Roadside Assistance Name 1-844-436-6455
www.GenesisDealerUSA.com Parts > Mobis Parts Portal 1‐800‐325‐6604
1‐877‐446‐2922
[email protected] 1‐844-371-3808
[email protected]
[email protected] / 1-866-984-
6355
[email protected] / 1-877-850-
2010
Contact Information 1‐844‐340‐9741
customercare@genesis motorsusa.com www.genesis.com/us/recall 1-844-340-9742
Key Reference Information Parts ordering hotline for retailers Vehicle Technical Support for Genesis
Warranty Claim questions for Genesis Retailers
Warranty Prior Approval (PA) Center for Genesis Retailers
Assistance with SLT Appointment:
• Appointment / Shop Capacity Management / Campaign Integration
/ Operation Codes
Description For Genesis Customer Care,
Connected Services and Roadside Assistance
Updated information for customers related to recall and service campaigns
Genesis Roadside Assistance Source Campaign Central Service Valet Appointment Scheduling Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure
Courtesy Vehicle (CVP)Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall /Campaign Website NHTSA Website Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in
www.GenesisdealerUSA.com > Resources > Document Library > Services > Service Valet > Xtime Service Valet Settings Guide
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK
As applicable; www.GenesisdealerUSA.com > Resources > Documents Library > Parts > Campaign Parts Management
www.GenesisdealerUSA.com > Service tab > CVP Fleet Management www.GenesisdealerUSA.com > Service tab > Tech Info
A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.genesis.com/us/recall www.safercar.gov Appendix
History Date • Recall 013G: Front Seat Belt Pretensioner Cap Installation (TSB 23-01-047G) – Remedy Available
• Remedy Not Available 05/09/2023 03/29/2023

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-210
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Hyundai Motor America MAR 28, 2023 NHTSA Recall No. : 23V-210 Manufacturer Recall No. : 013G Manufacturer Information :
Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue
Fountain Valley CA 92708
Company phone : 800-633-5151
Population :
Number of potentially involved : 533 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2023-2023 Genesis G90 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : The subject population includes 533 model year 2023 Genesis G90 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market.
Production Dates : APR 21, 2022 – FEB 21, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The subject vehicles are equipped with frontal/rear pyrotechnic-type seat belt pretensioners that could deploy abnormally in certain crashes due to over- pressurization of the pretensioner pipe.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : An abnormal pyrotechnic pretensioner deployment could increase the risk of injury to vehicle occupants depending on specific vehicle characteristics such as pretensioner load limiter specification, airbag control unit logic, crash duration/severity, and micro-gas generator orientation.
Description of the Cause : The cause of the abnormal seatbelt pretensioner deployment is due to over pressurization of the pretensioner pipe in certain crashes. Identification of Any Warning
that can Occur : None.
Involved Components : Part 573 Safety Recall Report 23V-210 Page 2 Component Name 1 : S/BELT ASSY-FR P/TENSR 3PT, LH
Component Description : Seat belt assembly w/ pretensioner for driver’s side front Component Part Number : 888A0-T4300 Component Name 2 : S/BELT ASSY-FR P/TENSR 3PT, RH
Component Description : Seat belt assembly w/ pretensioner for passenger’s side front Component Part Number : 888B0-T4300 Component Name 3 : S/BELT ASSY-RR P/TENSR 3PT, LH
Component Description : Seat belt assembly w/ pretensioner for driver’s side rear Component Part Number : 89870-T4500 Component Name 4 : S/BELT ASSY-RR P/TENSR 3PT, RH
Component Description : Seat belt assembly w/ pretensioner for passenger’s side rear Component Part Number : 89880-T4500 Supplier Identification : Component Manufacturer
Name : Samsong
Address : Jungdong St, 62-30
Seongsan-Gu Changwon-City, Gyeongnam Foreign States 51553 Country : Korea, Republic of Chronology :
See Attachment A for the requested chronology. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-210
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with
instructions to bring their vehicles to a Hyundai dealer to have the seat belt pretensioner’s micro gas generator and delivery pipe secured with a cap to prevent potential abnormal deployment for all four (4) seat belt pretensioners. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out- of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The cap will secure the pretensioner’s micro gas generator and pretensioner pipe during deployment.
A vent valve was added to the pretensioner pipe as a production running change beginning March 22, 2023. Recall Schedule :
Description of Recall Schedule : Dealers and owners will be notified on the specified dates.
Planned Dealer Notification Date : MAY 26, 2023 – MAY 26, 2023
Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023
* NR – Not Reported

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