Recall 014G: Rear Driveshaft – 2023 Genesis GV60

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Recall 014G: Rear Driveshaft– Remedy Not Available – Retailer Best Practice April 26th, 2023 Document Topic Date • Remedy Not Available 04/26/2023 Recall Description: The subject vehicles are equipped with all-wheel drive powertrain systems containing rear driveshafts that could potentially fracture due to abnormal stress incurred by improper jig alignment during manufacturing. Applicable Vehicles: • Certain 2023MY Genesis GV60 equipped with all-wheel drive produced 06/15/2022 – 02/10/2023 Remedy Information: This remedy is currently under development and additional information will be provided once it has been developed for release. Recommended Alternative Transportation: Retailer should offer service valet to all customers and if customer does not feel safe operating their vehicle until the remedy has been performed. Service Valet is available to the original owner for 3/36. The customer could also get a loaner (CVP) if a recall/warranty repair(s) is needed beyond 3/36 (Service Valet benefit has expired for original owner). As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. Additional Training & Resources: Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by GMA. Parts, if applicable, will be provided once a remedy has been released by GMA. Warranty information will be updated once remedy has been released by GMA. CustomerTalk Tracks “During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle does have an open recall without an available remedy. The recall states that a fractured driveshaft could result in a sudden reduction of motive power, increase the risk of a crash. Once a remedy is available, Genesis will notify you via First Class mail advising you to bring your vehicle to a Genesis retailer to have it applied at no cost to you. If you experience any concern(s) related to the rear driveshaft such as a sudden reduction of motive power, please have your vehicle towed to the nearest Genesis retailer and do not attempt to drive the vehicle until a remedy has been applied.” Best Practice Checklist Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No Reception: Did you offer the customer Alternative Transportation? □ Yes □ No Customer FAQ: Q1: What is the issue? The subject vehicles are equipped with all-wheel drive powertrain systems containing rear driveshafts that could potentially fracture due to abnormal stress incurred by improper jig alignment during manufacturing. Q2: What are the affected vehicles? The subject vehicles include certain 2023MY Genesis GV60 vehicles equipped with all-wheel drive produced from June 15, 2022 to February 10, 2023. Q3: What is the safety concern? A fractured driveshaft could result in a sudden reduction of motive power, increasing the risk of a crash. Q4: Have there been any accidents or injuries? As of the date of this filing (04/26/23), there are no incident(s) related to this condition involving subject vehicles in the U.S., including fatalities, injuries, crashes, and fires. Globally, Genesis has identified five (5) total incidents involving fractured rear driveshafts in vehicles from Korea and the U.K. Q5: Stop Sale? A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers. A “hold” has also been issued for all vehicles located at ports. Q6: What will be done during the recall service at the dealer? Once an official remedy is available, all owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis retailer to have the remedy completed free of charge, regardless of whether the affected vehicles are still covered under Genesis’s New Vehicle Limited Warranty. Genesis will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24,2022. Q7: When will owners be notified? Owners will be notified via First Class Mail in late June 2023. Contact Reference: Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Genesis guests. Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELP Line Warranty Prior Approval (PA) Center 1-844-436-6455 www.GenesisDealerUSA.com Parts > Mobis Parts Portal 1‐800‐325‐6604 1‐877‐446‐2922 [email protected] 1‐844-371-3808 [email protected] ime.com / 1-866-984- Parts ordering hotline for retailers Vehicle Technical Support for Genesis Warranty Claim questions for Genesis Retailers Warranty Prior Approval (PA) Center for Genesis Retailers Assistance with SLT Appointment: Capacity Customer Support Genesis Customer Care Genesis Recall /Campaign Website Genesis Roadside Assistance Name [email protected] / 1-877-850- 2010 Contact Information 1‐844‐340‐9741 customercare@genesis motorsusa.com www.genesis.com/us/recall 1-844-340-9742 Key Reference Information Management / Campaign Integration / Operation Codes Description For Genesis Customer Care, Connected Services and Roadside Assistance Updated information for customers related to recall and service campaigns Genesis Roadside Assistance Source Campaign Central Service Valet Appointment Scheduling Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Courtesy Vehicle (CVP) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall /Campaign Website NHTSA Website Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.GenesisdealerUSA.com > Resources > Document Library > Services >Service Valet >Xtime Service Valet Settings Guide 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK As applicable; www.GenesisdealerUSA.com > Resources > Documents Library > Parts > Campaign Parts Management www.GenesisdealerUSA.com > Service tab > CVP Fleet Management www.GenesisdealerUSA.com > Service tab > Tech Info A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.genesis.com/us/recall www.safercar.gov

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-300 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : APR 26, 2023 NHTSA Recall No. : 23V-300 Manufacturer Recall No. : 014G Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 1,790 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2023 Genesis GV60 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : The subject population includes 1,790 model year 2023 Genesis GV60 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : JUN 15, 2022 – FEB 10, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles are equipped with all-wheel drive powertrain systems containing rear driveshafts that could potentially fracture due to abnormal stress incurred during manufacturing. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A fractured driveshaft could result in a sudden reduction of motive power, increasing the risk of a crash. Description of the Cause : Abnormal stress point(s) caused by improper jig alignment during manufacturing. Identification of Any Warning that can Occur : Drivetrain noise while driving. Involved Components : Part 573 Safety Recall Report 23V-300 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : SHAFT ASSY-RR DRIVE AXLE, LH Component Description : Rear Drive Shaft Assembly, LH Component Part Number : 49800-CU000 Component Name 2 : SHAFT ASSY-RR DRIVE AXLE, RH Component Description : Rear Drive Shaft Assembly, RH Component Part Number : 49801-CU000 Supplier Identification : Component Manufacturer Name : HYUNDAI WIA Cor Address : 107, Seongsanpaechongro Seongsan-gu, Changwon Gyeongnam Foreign States Country : Korea, Republic of Chronology : Please see Attachment A for the requested chronology. Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis dealer to replace both left and right rear driveshafts. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The remedy driveshafts were produced using properly aligned jig tooling and fully inspected for abnormalities in manufacturing. Identify How/When Recall Condition was Corrected in Production : The jig alignment was properly aligned during equipment set-up. Additionally, magnetic particle testing was implemented as an end of line inspection test beginning December 12, 2022. Part 573 Safety Recall Report 23V-300 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Dealer and owners will be notified by the specified dates. Planned Dealer Notification Date : JUN 25, 2023 – JUN 25, 2023 Planned Owner Notification Date : JUN 25, 2023 – JUN 25, 2023 * NR – Not Reported

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