Recall 245 – Loss of Power Brake Assist – 2023 Hyundai Palisade

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-415 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : JUN 08, 2023 NHTSA Recall No. : 23V-415 Manufacturer Recall No. : 245 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 322 Estimated percentage with defect : 40 % Vehicle Information : Vehicle 1 : 2023-2023 Hyundai Palisade Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The subject population includes 322 model year 2023 Hyundai Palisade vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : APR 28, 2023 – MAY 11, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles are equipped with brake booster assemblies containing diaphragms that may become unseated due to improperly manufactured housings. An unseated booster diaphragm may result in a vacuum leak and subsequent loss of power brake assist. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Loss of power brake assist could result in extended vehicle stopping distance increasing the risk of a crash. Description of the Cause : Improperly manufactured brake booster housings at the supplier. Identification of Any Warning that can Occur : None Involved Components : Part 573 Safety Recall Report 23V-415 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : BOOSTER ASSY-BRAKE Component Description : Brake Booster Assembly Component Part Number : 59110-C5450 Supplier Identification : Component Manufacturer Name : Hyundai MOBIS Address : 87, Seongsanpaechong-ro, Seongsan-gu, Changwon-si Gyeongsangnam-do Foreign States Country : Korea, Republic of Chronology : See Attachment A Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to inspect and replace the brake booster assemblies, if necessary. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The remedy brake booster assemblies were produced with properly manufactured housings confirmed by 100% inspection at the supplier. Identify How/When Recall Condition was Corrected in Production : On May 11, 2023, the brake booster supplier implemented a re-tooled mandatory inspection procedure of the booster housing dimensions prior to final assembly. Recall Schedule : Description of Recall Schedule : Dealers and owners will be notified in accordance with the specified dates. Planned Dealer Notification Date : AUG 07, 2023 – AUG 07, 2023 Part 573 Safety Recall Report 23V-415 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : AUG 07, 2023 – AUG 07, 2023 * NR – Not Reported

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1 Safety Recall 245: Hyundai Palisade Brake Booster Assembly – Dealer Best Practice June 09, 2023 Updates to this Document Date • Remedy Not Available 06/09/2023 Recall Description: Certain 2023MY Hyundai Palisade vehicles produced for sale in the US and Canada are being recalled to address a condition involving the brake booster assembly. Subject vehicles are equipped with brake booster assemblies containing diaphragms that may become unseated due to improperly manufactured housings. An unseated booster diaphragm may result in a vacuum leak and subsequent loss of power brake assist. Loss of power brake assist could result in extended vehicle stopping distance increasing the risk of crash. Affected Vehicles (Certain): • 2023MY Hyundai Palisade (LX2) produced 04/28/2023 – 05/11/2023 for sale in the U.S. Remedy Information This remedy is currently under development and additional information will be provided once it has been developed for release by HMA. Recommended Alternative Transportation: A Service Rental Vehicle (SRC) should be provided to customers who do not feel safe operating their vehicle until a remedy is available. Warranty Information: Warranty information will be updated once remedy has been released by HMA. Parts Information: Parts, if applicable, will be provided once a remedy has been released by HMA. Additional Training & Resources: Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by HMA. Sample Customer Talk Tracks: IMPORTANT: As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. 1. “If you experience any concern(s) related to braking capability or performance of your vehicle, please have your vehicle towed to the nearest Hyundai dealer and do not attempt to drive the vehicle until a remedy has been applied.” 2. “During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall without an available remedy. The recall states that it is a condition involving the brake booster assembly. While you may still have braking capability, loss of power brake assist due to an unsettled booster could result in extended vehicle stopping distances. Once a remedy is available, Hyundai will notify you via First Class mail advising you to bring your vehicle to a Hyundai dealer to have it applied at no cost to you. “ Best Practice Checklist: Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership if remedy/repair(s) are available. Reception: Did you offer the customer Alternative Transportation? □ Yes □ No – Customer should be offered if they feel unsafe in the operation of their vehicle prior to the release of the official remedy. Customer FAQ: Q1: What is the issue? A1: The subject vehicles are equipped with brake booster assemblies containing diaphragms that may become unseated due to improperly manufactured housings. An unseated booster diaphragm may result in a vacuum leak and subsequent loss of power brake assist. Q2: What are the affected vehicles? A2: Affected vehicles include 2023MY Hyundai Palisade (LX2) produced 04/28/2023 – 05/11/2023 for sale in the U.S. Q3: What is the safety concern? A3: Loss of power brake assist could result in extended vehicle stopping distance, increasing the risk of crash. Q4: Have there been any accidents or injuries? A4: As of the date of the filing to NHTSA (06/08/2023), there are no confirmed crashes or injuries related to this condition in the US or Canada. Q5: Will a Dealer Stop Sale be issued? A5: Dealer: “Stop Sale” has been issued in accordance with federal regulation for involved vehicles unsold at dealers. Port: A “Hold” has also been issued for all affected vehicles located at ports and vehicle processing centers. Q6: What will be done during the recall service at the dealer? A6: Once an official remedy is available from HMA, all owners of the subject vehicles will be notified by First Class mail with instructions to bring their vehicles to a Hyundai dealer to have the remedy completed at no 2 cost, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. Q7: When will owners be notified? A7: Owners of the subject vehicles will be notified via First Class mail in August 2023. Contact Reference: Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. 3 Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELPREP Line Warranty Prior Approval (PA)Center Xtime Technical Support [email protected] 1-800-545-4515 1‐800‐325‐6604 1‐877‐446‐2922 [email protected] [email protected] 1‐866‐984‐6355 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling: • Appointment / ShopCapacity Management / Campaign Integration / OperationCodes AutoLoop Technical Support [email protected] 1-877-850-2010 Assistance with Car Care Scheduling: • Appointment / ShopCapacity Management / Campaign Integration / OperationCodes CDK Technical Support Customer Support HyundaiCustomer Care Center (Recall/Campaign Questions) HyundaiRecall /Campaign Website Hyundai Customer Care Center(GeneralQuestions) HyundaiRoadside Assistance https://serviceconnect.support.cdk.com/ Contact Information 1‐855‐671‐3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Assistance with Car Care Scheduling: • Appointment / ShopCapacity Management / Campaign Integration / OperationCodes Description Customer questions or concerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related HyundaiRoadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) -Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling Car Care Scheduling(Xtime) -Recall Appointment Notification 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAILFIELD” Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC)Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. Recall Campaign Website NHTSAWebsite www.hyundaiusa.com/recall www.safercar.gov 4 5 Appendix History Date • Remedy Not Available 06/09/2023

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