December 1, 2020 NHTSA CAMPAIGN NUMBER: 20V746000
Engine Damage May Cause Stall or Fire
A damaged engine can increase the risk of a fire or it can cause an engine stall, increasing the risk of a crash.
NHTSA Campaign Number: 20V746
Manufacturer Hyundai
Motor America
Components ENGINE
Potential Number of Units Affected 128,948
Summary
Hyundai Motor America (Hyundai) is recalling certain 2015-2016 Veloster, 2012 Santa Fe, 2011-2013 Sonata Hybrid, and 2016 Sonata Hybrid vehicles. The connecting rod bearings inside the engine may wear prematurely, which over time can result in engine damage.
Remedy
Hyundai will notify owners, and dealers will inspect the engine. If bearing damage is found, the engine will be replaced. Dealers will also install a software update containing a new Knock Sensor Detection System (KSDS). Repairs will be performed free of charge. The recall began March 31, 2021. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 198.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Hyundai has a Recall
Affected Vehicles
Certain 2012 MY Santa Fe (CM) vehicles with Theta II 2.4L MPI engines
Certain 2011-2013 MY Sonata HEV (YFE) vehicles with Theta II 2.4L MPI Hybrid engines
Certain 2016 MY Sonata HEV (LFE) vehicles with Nu 2.0L GDI Hybrid engines
Certain 2015-2016 MY Veloster (FS) vehicles with Gamma 1.6L GDI engines
Description
Certain vehicles listed below may exhibit an abnormal knocking noise from the engine. Follow the procedure to inspect the vehicle to determine the applicable repair procedure based on the inspection results.
Q&A: Recall 198 – Non-Crash Engine Fires 12/1/2020
Summary
Hyundai is conducting a safety recall in the United States to address a condition of engine failures resulting in non-crash vehicle fires. Hyundai is initiating this action in response to closing discussions with NHTSA on investigations PE19-003 to ensure the safety of its vehicles and the continued satisfaction of Hyundai
Q1: What is the issue?
A1: An engine compartment fire can occur while driving for many reasons and depending on the severity of the fire, the identification of the cause can be untraceable. The engines in the subject vehicles may have been produced with conditions that can cause premature wear of the connecting rod bearings. A worn connecting rod bearing could result in abnormal knocking noise from the engine and/or illumination of the oil pressure warning light.
Q2: What are the affected vehicles?
A2: The subject vehicles include:
- Certain model year 2012 Hyundai Santa Fe vehicles equipped with 2.4-liter “Theta II” MPI engines and produced from January 10, 2012 through July 3, 2012.
- Certain model year 2011-2013 Hyundai Sonata Hybrid vehicles equipped with 2.4-liter “Theta II” MPI HEV engines and produced from June 2, 2010 through December 17, 2013.
- Certain model year 2016 Hyundai Sonata Hybrid vehicles equipped with 2.0-liter “Nu” GDI HEV engines and produced by February 25, 2015 through April 25, 2016.
- Certain model year 2015-2016 Hyundai Veloster vehicles equipped with 1.6-liter “Gamma” GDI engines and produced by May 26, 2014 through July 13, 2016.
Q3: What is the safety concern?
A3: If the vehicle is continually operated with a worn connecting rod bearing, the engine could become damaged and eventually stall the vehicle during operation. In limited instances, a damaged connecting rod could puncture the engine block and cause engine oil to leak, which, in the presence of hot surfaces in the engine compartment, could increase the risk of a fire.
Q4: Have there been any accidents or injuries?
A4: To date, Hyundai is not aware of any crashes or injuries/fatalities in the U.S. attributable to this condition.
Q5: What will be done during the recall service at the dealer?
A5: Hyundai Motor America plans to notify owners of affected vehicles to return their vehicles to their Hyundai dealers for an engine inspection test to determine the presence of any bearing damage. If the bearing is damaged, the engine will be replaced with a new one. As an added level of protection, all affected vehicles will receive an enhanced engine control software update containing a new Knock Sensor Detection System (“KSDS”) program. The KSDS continuously monitors engine vibrations for unusual patterns potentially indicating an abnormal condition with the engine, such as a damaged connecting rod bearing, that could lead to an engine failure.
The remedy procedure will be performed at no charge. Hyundai will provide reimbursement to owners for repairs according to the plan submitted to federal authorities in May, 2018.
Q6: When will owners be notified?
A6: Owners were mailed interim notification letters beginning in late January 2021 regarding a remedy not yet available. Owners will be mailed final letters regarding a remedy available in late March 2021/early April 2021.
Description: Certain vehicles listed below may exhibit an abnormal knocking noise from the engine. Follow the procedure to inspect the vehicle to determine the applicable repair procedure based on the inspection results.
Applicable Vehicles:
Certain 2012 MY Santa Fe (CM) vehicles with Theta II 2.4L MPI engines
Certain 2011-2013 MY Sonata HEV (YFE) vehicles with Theta II 2.4L MPI Hybrid engines
Certain 2016 MY Sonata HEV (LFE) vehicles with Nu 2.0L GDI Hybrid engines
Certain 2015-2016 MY Veloster (FS) vehicles with Gamma 1.6L GDI engines
Service Procedure:
Engine Inspection – (Engine Rotation Check)
1. Rotate the crankshaft with the crank rotator SST.
- If the crankshaft cannot be turned with a moderate force, then measure the force required to turn the crankshaft with a torque wrench.
- If the SST or shop tools do not fit the specific vehicle type, remove the front passenger wheel and wheel liner or underbody tray as needed to rotate the crankshaft.
NOTICE
If other engine accessory components are seized, remove the engine accessory belt prior to completing the engine rotation check.
If the crankshaft rotates normally:
- Perform Bearing Inspection per TSB 21-EM-004H “BEARING CLEARANCE TEST SERVICE PROCEDURE”.
If the force required for rotating the crankshaft is greater than 94 lb-ft., documentation through STUI video is required.
- Bearing Clearance Test is not possible.
- Take a STUI picture of the engine oil level on the dipstick with the VIN clearly visible in the photo using a copy of the RO or last 6-digits of VIN on paper.
- Use appropriate Op Code for “UNABLE TO PERFORM ENGINE INSPECTION” and then submit PA for engine replacement.
-
- Use appropriate Op Code for the engine replacement operation.
Engine Inspection – (Bearing Clearance Test)
2. Refer to TSB # 21-EM-004H to complete the Service Procedure for Bearing Clearance Test.
If the test result is “PASS”:
- Follow the remaining steps of the inspection TSB.
- Use appropriate Op Code for “ENGINE INSPECTION” to complete the inspection procedure.
If the test result is “NO PASS”:
- Follow the remaining steps of the inspection TSB.
- Use appropriate Op Code for “ENGINE INSPECTION” to complete the inspection procedure and then submit PA for engine replacement.
-
- Use appropriate Op Code for the engine replacement operation.
NOTICE
PA Approval is required for engine replacement. Submit PA and refer to the Dealer Best Practices guide for the latest requirements for engine approval.
1) If engine does not rotate normally, a STUI video including the following is required:
- VIN Plate (at windshield or on door jamb)
- Attempt to rotate the crankshaft
2) Save the crankshaft rotation torque value
3) A picture of the lower end damage is required if present
4) Use STUI feature on the GDS to take and submit pictures and videos.
*** IF ENGINE REPLACEMENT IS REQUIRED AND APPROVED BY PA ***
Follow the published Service Information from the applicable Shop Manual to remove and replace the Engine Assembly.
Shop Manual Section Location: Engine Mechanical > Engine And Transaxle Assembly > Engine And Transaxle Assembly > Repair Procedures
a) Be sure to connect the (2) oil coolant hoses between the oil cooler and the water temperature control assembly (if equipped).
- Fill the cooling system with 50/50 ~ 70/30 (Water/Anti-Freeze) coolant mixture.
b) Fill the engine crankcase:
- Add engine oil amount specified for the engine for the initial dry fill of the crankcase.
- With the fuel system disabled temporarily, crank the engine for several seconds to prime the lubrication system prior to starting the engine.
Recommended Oil Specifications:
- 5W-30 Full Synthetic type with API SN/SN+/SP, ILSAC GF4/GF5 or higher service grade
c) Start the engine to warm it up and begin the cooling system air bleeding process.
- Check for any leaks during this time.
- After the engine has warmed up to normal operating temperature, turn the engine off, wait a few minutes, and then adjust the engine oil level up the “F” mark as shown.
d) Check for additional TSB to update the Engine ECM if new software is available.
e) When all fluids have been fully filled and all work quality checks are completed:
- Set the customer’s audio station presets.
- Relearn the Steering Angle Sensor using the GDS.
- Clear any DTC’s (if present) with engine ON.
-
- Certain DTC’s may reset if it’s not cleared with the engine running.
-
- Perform the appropriate diagnostic service for any DTC’s.
-
- Ensure no warning lights are present.
- Reset the engine adaptive values using the GDS.
- Perform a short road test to confirm normal vehicle drivability.
NOTICE
- Clear any DTC’s (if present) with engine ON. Certain DTC’s may reset if not cleared with the engine running.
- Reset engine adaptive values.
RECALL 198 ATTACHMENT A
CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION
- March 2019
NHTSA opened Preliminary Evaluation no. 19-003 “to assess the scope, frequency, and potential safety-related consequences of alleged defects relating to non-collision vehicle fires in the 20112014 Sonata Investigation and 2011-2014 Santa Fe.”
- April 2019
In connection with PE 19-003, NHTSA issued an Information Request to HMA that sought data and information regarding non-collision fire incidents within an expanded range of Hyundai vehicles, namely all HMA vehicles of all model years equipped with Theta II, Lambda II, Gamma and Nu engines, thereby bringing into scrutiny a wide range of Hyundai model and model year vehicles. Further, the Information Request sought information regarding non-collision fire incidents based on the definition of fire under 49 CFR § 579.4, which also includes “thermal events and fire-related phenomena such as smoke and melt,” thereby requiring HMA to search, collect, and produce a substantial volume of documents and data referring to potentially fire-related phenomena standing alone (such as “smoke” or “melt”) without any evidence of flame, burning, or combustion. HMA also understood that at about the same time, NHTSA was seeking to collecting similar information on the incidence of non-collision fires from other automakers in the United States market.
- August 2019
HMA completed its response to NHTSA’s Information Request. As was discussed with NHTSA shortly thereafter, HMA reasonably believed that while certain vehicles already subject to recall had an arguably higher incidence of non-collision fires that were already being addressed by ongoing vehicle recalls, in the absence of additional, comparative data, HMA’s data did not indicate elevated or unusual rates of non-collision related fires in Hyundai vehicles.
- April 2020 – June 2020
On April 30, 2020, HMA proactively shared information with the agency on the completion rate and effectiveness of the Knock Sensor Detection System (“KSDS”) software aimed at enhancing the detection of gradual engine damage/wear, in mitigating non-collision fires. HMA continued to provide recurring updates on the deployment and effectiveness of KSDS to NHTSA.
- July 2020 – November 2020
NHTSA shared with HMA its views on the data produced in relation to the aforementioned
Information Request, as well as the data apparently shared by competitor automakers with the Agency. With NHTSA’s understanding and agreement, HMA updated and re-analyzed the occurrence of non-collision fire incidents in certain vehicles in discussion. Following additional discussion, the involved vehicles were determined by HMA in discussion with NHTSA’s Office of Defects Investigation (“ODI”). As to each of the involved vehicles, while the precise cause of noncollision fire can sometimes vary and due to the limitations of fire investigation there is often incomplete information, HMA and ODI agreed that the vehicles appeared to have experienced above average rates of hole-in-block engine fires that ordinarily result from a seized engine that causes a connecting rod to break, puncture the engine block, and thereby potentially allow engine oil to escape the block, come in contact with other hot surfaces in the engine compartment, and produce localized smoke and then fire in the engine compartment. Seized engines in this context most often result from manufacturing variances in terms of machined surface roughness, machining debris, and geometric fit among the crankshaft, connecting rod, and engine bearing components.
On November 23, 2020, HMA convened its North American Safety Decision Authority and decided to conduct a safety recall to address the above condition in affected vehicles in the U.S. market.
SEOCONTENT-START
This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX
Dear <FirstName LastName,>
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. Hyundai is conducting a safety recall in the United States to address a condition of engine failures resulting in non-crash vehicle fires in certain model year 2012 Santa Fe, 2011 – 2013, 2016 Sonata Hybrid, and 2015 – 2016 Veloster vehicles.
The purpose of this letter is to explain what the recall is about and to keep you informed of Hyundai’s recall implementation plan. We are currently making preparations to implement the safety recall remedy which when available, will be performed at no cost to you. We will send you another notification when the remedy is available.
What is the problem?
An engine compartment fire can occur while driving for many reasons and depending on the severity of the fire, the identification of the cause can be untraceable. The engines in the subject vehicles may have been produced with conditions that can cause premature wear of the connecting rod bearings. A worn connecting rod bearing could result in abnormal knocking noise from the engine and/or illumination of the oil pressure warning light. If the vehicle is continually operated with a worn connecting rod bearing, the engine could become damaged and eventually stall the vehicle during operation, increasing the risk of a crash. In certain instances, a damaged connecting rod could puncture the engine block and cause engine oil to leak, which, in the presence of hot surfaces in the engine compartment, could increase the risk of a fire.
What should you do in the interim?
We appreciate your patience. Hyundai is currently making preparations to implement the recall remedy. You will receive a second notification letter when the remedy is available. If the Malfunction Indicator Light is illuminated in your vehicle, you should seek service at your Hyundai dealer as soon as possible. For updated information regarding this recall, please visit:
www.HyundaiUSA.com/Campaign198
If you have other questions
If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
IMPORTANT SAFETY RECALL (INTERIM NOTICE)
2012 Santa Fe, 2011 – 2013 & 2016 Sonata Hybrid, 2015 – 2016 Veloster
Connecting Rod Bearing
This is an important Safety Recall.
• We are currently preparing the remedy. We will notify you when the remedy is ready.
• For updated information, you can visit:
www.HyundaiUSA.com/Campaign198
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8”
NHTSA Recall Number: 20V-746
Hyundai Recall Number: 198
Window is 4.5″ x 1.25″0.75″ from bottom0.75″ from leftIMPORTANT SAFETY RECALL2012 Accent, 2011 – 2012 Elantra, 2011 – 2012 Sonata Hybrid, 2012 Veloster Tire Mobility KitPRESORTEDFIRST-CLASS MAILU.S. POSTAGEPAIDHYUNDAIHyundai Motor AmericaP.O. Box 2704Huntington Beach, CA 92647Recall-Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice
to the lessee within ten days.
No longer own this vehicle?
Changes to your name, address, or if you no longer own this vehicle — Update your information online at:
https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/update-vehicle-ownership.html
You can easily connect to this web page by using your cell phone to point your camera (or QR code reader app) at the code below. Then select the link which will be displayed on your phone.
******************************************************************************************************************
This notice applies to your Hyundai, VIN:
Dear
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which
relates to motor vehicle safety exists in your vehicle, with the VIN shown above. Hyundai is conducting a safety recall in the United
States to address a condition of engine failures resulting in non-crash vehicle fires in certain model year 2011 – 2013 and 2016 Sonata
Hybrid vehicles.
What is the problem?
An engine compartment fire can occur while driving for many reasons and depending on the severity of the fire, the identification of the
cause can be untraceable. The engines in the subject vehicles may have been produced with conditions that can cause premature wear of
the connecting rod bearings. A worn connecting rod bearing could result in abnormal knocking noise from the engine and/or illumination
of the oil pressure warning light. If the vehicle is continually operated with a worn connecting rod bearing, the engine could become
damaged and stall the vehicle during operation, increasing the risk of a crash. In certain instances, a damaged connecting rod could
puncture the engine block and cause engine oil to leak, which, in the presence of hot surfaces in the engine compartment, could increase
the risk of a fire.
What will Hyundai do?
Your Hyundai dealer will perform an engine inspection test to determine the presence of any bearing damage. If the bearing is damaged,
the engine will be replaced with a new one. This procedure will be performed at NO CHARGE to you.
What should you do?
Please contact your nearest Hyundai dealer to schedule the recall repair as soon as possible.
The actual time required to perform the repair will take less than one hour, however your vehicle may be needed longer. If the engine needs
to be replaced, it will take approximately 10 hours. Therefore, we recommend scheduling a service appointment to minimize inconvenience.
If the Malfunction Indicator Light is illuminated in your vehicle, you should seek service at your Hyundai dealer as soon as possible.
If you have other questions
If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or
Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line
at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
IMPORTANT SAFETY RECALL
2011 – 2013 and 2016 Sonata Hybrid
Connecting Rod Bearing
NHTSA Recall Number: 20V-746
Hyundai Recall Number: 198
This is an important Safety Recall.
• Please contact your nearest Hyundai dealer to schedule the repair as soon as possible.
• This repair will be performed at NO CHARGE to you.
• To locate your nearest Hyundai dealer and schedule your appointment please visit:
www.HyundaiUSA.com/Campaign198
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8”
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the
lessee within ten days.
Reimbursement Notification
If you paid for repairs related to this recall prior to receiving this notification letter, you may submit your reimbursement request
electronically or obtain additional information at www.HyundaiUSA.com/Campaign198 or 1-855-371-9460.
No longer own this vehicle?
Changes to your name, address, or if you no longer own this vehicle — Update your information online at:
https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/update-vehicle-ownership.html
You can easily connect to this web page by using your cell phone to point your camera (or QR code reader app) at the code below. Then
select the link which will be displayed on your phone.
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
******************************************************************************************************************
This notice applies to your Hyundai, VIN:
Dear
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which
relates to motor vehicle safety exists in your vehicle, with the VIN shown above. Hyundai is conducting a safety recall in the United
States to address a condition of engine failures resulting in non-crash vehicle fires in certain model year 2012 Santa Fe and 2015 – 2016
Veloster vehicles.
What is the problem?
An engine compartment fire can occur while driving for many reasons and depending on the severity of the fire, the identification of the
cause can be untraceable. The engines in the subject vehicles may have been produced with conditions that can cause premature wear of
the connecting rod bearings. A worn connecting rod bearing could result in abnormal knocking noise from the engine and/or illumination
of the oil pressure warning light. If the vehicle is continually operated with a worn connecting rod bearing, the engine could become
damaged and stall the vehicle during operation, increasing the risk of a crash. In certain instances, a damaged connecting rod could
puncture the engine block and cause engine oil to leak, which, in the presence of hot surfaces in the engine compartment, could increase
the risk of a fire.
What will Hyundai do?
Your Hyundai dealer will perform an engine inspection test to determine the presence of any bearing damage. If the bearing is damaged,
the engine will be replaced with a new one, free of charge.
In addition, all affected vehicles will receive an enhanced engine control software update containing a new Knock Sensor Detection
System (“KSDS”) program. The KSDS continuously monitors engine vibrations for unusual patterns potentially indicating an abnormal
condition with the engine, such as a damaged connecting rod bearing, that could lead to an engine failure.
This procedure will be performed at NO CHARGE to you.
What should you do?
Please contact your nearest Hyundai dealer to schedule the recall repair as soon as possible.
The actual time required to perform the inspection and software update will take less than one hour, however your vehicle may be needed
longer. If the engine needs to be replaced, it will take approximately 10 hours. Therefore, we recommend scheduling a service appointment
to minimize inconvenience. If the Malfunction Indicator Light is illuminated in your vehicle, you should seek service at your Hyundai dealer
as soon as possible.
If you have other questions
If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or
Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line
at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
IMPORTANT SAFETY RECALL
2012 Santa Fe and 2015 – 2016 Veloster
Connecting Rod Bearing
NHTSA Recall Number: 20V-746
Hyundai Recall Number: 198
This is an important Safety Recall.
• Please contact your nearest Hyundai dealer to schedule the repair as soon as possible.
• This repair will be performed at NO CHARGE to you.
• To locate your nearest Hyundai dealer and schedule your appointment please visit:
www.HyundaiUSA.com/Campaign198
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8”
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the
lessee within ten days.
Reimbursement Notification
If you paid for repairs related to this recall prior to receiving this notification letter, you may submit your reimbursement request
electronically or obtain additional information at www.HyundaiUSA.com/Campaign198 or 1-855-371-9460.
No longer own this vehicle?
Changes to your name, address, or if you no longer own this vehicle — Update your information online at:
https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/update-vehicle-ownership.html
You can easily connect to this web page by using your cell phone to point your camera (or QR code reader app) at the code below. Then
select the link which will be displayed on your phone.
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
******************************************************************************************************************
Recall 198 Dealer Best Practice
Date: March 30, 2021
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Recall 198: Engine Inspection / Replacement (TSB# 21-01-022H)
Updates To This Document
Date
•Remedy Now Available
03/30/21
***IMPORTANT Retail Vehicles***
Dealers must perform this Recall Campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair.
Service Action
Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements.
•Provide customer with transportation options such as an SRC, alternative vehicle, shuttle or rideshare.
Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed.
•Recommended Level of Technician Certification and/or Completed Coursework to perform TSB work:
oExpert Level
•Be prepared to put customers in an SRC or alternative transportation, if needed.
Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement.
Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work.
•Please refer to TSB #21-01-022H for complete repair procedures
•REMINDER Upon Completion of Service Procedures: After the software has updated, check for DiagnosticTrouble Codes in the ALL menus and erase any DTCs, and reprogram the customer’s radio preset stations.
•Follow Service Procedure Flowchart on page 3 of the TSB.
Important Note:
PA Approval is required for engine replacement. Submit PA and refer to the Dealer Best Practices guide for the latest requirements for engine approval.
1) If engine does not rotate normally, a STUI video including the following is required:
• VIN Plate (at windshield or on door jamb)
• Attempt to rotate the crankshaft
2) Save the crankshaft rotation torque value
3) A picture of the lower end damage is required if present
Additional documentation may be required:
• Refer to Prior Approval Submission Documentation at last page for PA required items.
• Use STUI feature on the GDS to take and submit pictures and videos
Return – Review all completed campaigns/recalls and repairs to answer any customer questions. Also, schedule the customer’s next service.
Reconnect – Follow up for customer satisfaction.
Parts
Refer to TSB for all parts information.
Warranty Information
• Submit claim on Campaign Claim Entry Screen
• Use appropriate Op Code for “UNABLE TO PERFORM ENGINE INSPECTION” if the engine cannot be rotated to perform the Bearing Clearance Test.
Customer Notification
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America
Q&A
Key Contact Information
Dealer Support
Contact Information
Description
Parts
[email protected]
1-800-545-4515
Parts ordering hotline
Techline
1‐800‐325‐6604
Vehicle Technical Support for Hyundai Dealer Technicians
Warranty HELPREP Line
1‐877‐446‐2922
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
[email protected]
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
AutoLoop Technical Support
[email protected]
1-877-850-2010
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
CDK Technical Support
https://serviceconnect.support.cdk.com/
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
Customer Support
Contact Information
Description
Hyundai Customer Care Center (Recall / Campaign Questions)
1‐855‐671‐3059
Customer questions or concerns related to recall or service campaigns
Hyundai Recall / Campaign Website
www.hyundaiusa.com/recall
Updated information related to the specific recall or service campaign
Hyundai Customer Care Center (General Questions)
1‐800‐633‐5151
Customers general questions, non‐campaign related
Hyundai Roadside Assistance
1-800-243-7766
Hyundai Roadside Assistance
Key Reference Information
Name
Source
Campaign Central
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) – Tutorials
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
Car Care Scheduling (Xtime) – Recall Appointment Notification
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
Parts – Campaign Parts Management (CPM) Procedure
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
Service Rental Car (SRC) Program
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
Technical Service Bulletin (TSB)
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing
A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall Campaign Website
www.hyundaiusa.com/recall
NHTSA Website
www.safercar.gov
Appendix
Updates To This Document
Date
• Initial Communication to Dealers – Remedy Not Yet Available
12/07/20
******************************************************************************************************************
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
Technical Service Bulletin
GROUP NUMBER
RECALL 21-01-022H
DATE MODEL(S)
MARCH 2021 APPLICABLE
VEHICLES BELOW
SUBJECT: ENGINE INSPECTION (RECALL CAMPAIGN 198)
Description: Certain vehicles listed below may exhibit an abnormal knocking noise from the engine.
Follow the procedure to inspect the vehicle to determine the applicable repair procedure based on
the inspection results.
Applicable Vehicles:
Certain 2012 MY Santa Fe (CM) vehicles with Theta II 2.4L MPI engines
Certain 2011-2013 MY Sonata HEV (YFE) vehicles with Theta II 2.4L MPI Hybrid engines
Certain 2016 MY Sonata HEV (LFE) vehicles with Nu 2.0L GDI Hybrid engines
Certain 2015-2016 MY Veloster (FS) vehicles with Gamma 1.6L GDI engines
Warranty Information:
MODEL OP CODE OPERATION OP TIME CAUSAL P/N NATURE
CODE
CAUSE
CODE
Santa
Fe (CM)
11D020R0 ENGINE
INSPECTION 0.6 M/H 21101-2G404FFF E74 ZZ7
11D020R1
UNABLE TO
PERFORM ENGINE
INSPECTION
0.1 M/H 21101-2G404FFF E74 ZZ7
Sonata
HEV
(YFE)
11D020R2 ENGINE
INSPECTION 0.6 M/H 77RT2-2GF00 E74 ZZ7
11D020R3
UNABLE TO
PERFORM ENGINE
INSPECTION
0.1 M/H 77RT2-2GF00 E74 ZZ7
*** Retail Vehicles ***
Dealers must perform this Recall Campaign whenever an affected vehicle is in the shop for any
maintenance or repair.
IMPORTANT
ENGINE INSPECTION (RECALL CAMPAIGN 198)
TSB #: 21-01-022H Page 2 of 5
SUBJECT:
SUBJECT:
Sonata
HEV
(LFE)
11D020R4 ENGINE
INSPECTION 0.6 M/H 2D312-2EU02A E74 ZZ7
11D020R5
UNABLE TO
PERFORM ENGINE
INSPECTION
0.1 M/H 2D312-2EU02A E74 ZZ7
Veloster
(FS)
11D020R6 ENGINE
INSPECTION 0.6 M/H 21101-2BK04FFF E74 ZZ7
11D020R7
UNABLE TO
PERFORM ENGINE
INSPECTION
0.1 M/H 21101-2BK04FFF E74 ZZ7
NOTE 1: Use appropriate op code for ‘UNABLE TO PEFORM ENGINE INSEPCTION” if the engine
cannot be rotated to perform the Bearing Clearance Test.
NOTE 2: Submit claim on Campaign Claim Entry Screen
NOTE 3: If a part is found in need of replacement while performing this Recall and the affected part is
still under warranty, submit a separate claim using the Same Repair Order. If the affected part is out
of warranty, submit a Prior Approval Request for goodwill consideration prior to performing the work.
ENGINE INSPECTION (RECALL CAMPAIGN 198)
TSB #: 21-01-022H Page 3 of 5
SUBJECT:
SUBJECT:
Service Procedure Flowchart:
ENGINE INSPECTION (RECALL CAMPAIGN 198)
TSB #: 21-01-022H Page 4 of 5
SUBJECT:
SUBJECT:
If other engine accessory
components are seized, remove the
engine accessory belt prior to
completing the engine rotation
check.
NOTICE
Service Procedure:
Engine Inspection – (Engine Rotation Check)
1. Rotate the crankshaft with the crank rotator SST.
If the crankshaft cannot be turned with a moderate
force, then measure the force required to turn the
crankshaft with a torque wrench.
If the SST or shop tools do not fit the specific
vehicle type, remove the front passenger wheel
and wheel liner or underbody tray as needed to
rotate the crankshaft.
If the crankshaft rotates normally:
o Perform Bearing Inspection per TSB 21-EM-004H “BEARING CLEARANCE TEST
SERVICE PROCEDURE”.
If the force required for rotating the crankshaft is greater than 94 lb-ft., documentation
through STUI video is required.
o Bearing Clearance Test is not possible.
o Take a STUI picture of the engine oil level on the dipstick with the VIN clearly
visible in the photo using a copy of the RO or last 6-digits of VIN on paper.
o Use appropriate Op Code for “UNABLE TO PERFORM ENGINE INSPECTION” and
then submit PA for engine replacement.
Use appropriate Op Code for the engine replacement operation.
Engine Inspection – (Bearing Clearance Test)
2. Refer to TSB # 21-EM-004H to complete the Service Procedure for Bearing Clearance Test.
If the test result is “PASS”:
o Follow the remaining steps of the inspection TSB.
o Use appropriate Op Code for “ENGINE INSPECTION” to complete the inspection
procedure.
If the test result is “NO PASS”:
o Follow the remaining steps of the inspection TSB.
o Use appropriate Op Code for “ENGINE INSPECTION” to complete the inspection
procedure and then submit PA for engine replacement.
Use appropriate Op Code for the engine replacement operation.
PA Approval is required for engine replacement. Submit PA and refer to the Dealer Best
Practices guide for the latest requirements for engine approval.
1) If engine does not rotate normally, a STUI video including the following is required:
VIN Plate (at windshield or on door jamb)
Attempt to rotate the crankshaft
2) Save the crankshaft rotation torque value
3) A picture of the lower end damage is required if present
4) Use STUI feature on the GDS to take and submit pictures and videos.
NOTICE
ENGINE INSPECTION (RECALL CAMPAIGN 198)
TSB #: 21-01-022H Page 5 of 5
SUBJECT:
SUBJECT:
*** IF ENGINE REPLACEMENT IS REQUIRED AND APPROVED BY PA ***
Follow the published Service Information from the applicable Shop Manual to remove and replace
the Engine Assembly.
Shop Manual Section Location: Engine Mechanical > Engine And Transaxle Assembly > Engine
And Transaxle Assembly > Repair Procedures
a) Be sure to connect the (2) oil coolant hoses between the oil cooler and the water temperature
control assembly (if equipped).
o Fill the cooling system with 50/50 ~ 70/30 (Water/Anti-Freeze) coolant mixture.
b) Fill the engine crankcase:
o Add engine oil amount specified for the engine for the initial dry fill of the crankcase.
o With the fuel system disabled temporarily, crank the engine for several seconds to prime the
lubrication system prior to starting the engine.
o Recommended Oil Specifications:
o 5W-30 Full Synthetic type with API SN/SN+/SP, ILSAC GF4/GF5 or higher service
grade
c) Start the engine to warm it up and begin the
cooling system air bleeding process.
o Check for any leaks during this time.
o After the engine has warmed up to normal
operating temperature, turn the engine off,
wait a few minutes, and then adjust the
engine oil level up the “F” mark as
shown.
d) Check for additional TSB to update the Engine ECM if new software is available.
e) When all fluids have been fully filled and all work quality checks are completed:
o Set the customer’s audio station presets.
o Relearn the Steering Angle Sensor using the GDS.
o Clear any DTC’s (if present) with engine ON.
o Certain DTC’s may reset if it’s not cleared with the engine running.
o Perform the appropriate diagnostic service for any DTC’s.
o Ensure no warning lights are present.
o Reset the engine adaptive values using the GDS.
o Perform a short road test to confirm normal vehicle drivability.
Optimum Engine Oil Fill Level
Clear any DTC’s (if present) with engine ON. Certain DTC’s may reset if not
cleared with the engine running.
Reset engine adaptive values.
NOTICE
******************************************************************************************************************
SEOCONTENT-END
7 Affected Products
Vehicles
11 Associated Documents
Recall Quarterly Report #2, 2021-2
RCLQRT-20V746-3756.PDF 211.252KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20V746-6074.pdf 331.351KB
Recall Acknowledgement
RCAK-20V746-8005.pdf 244.906KB
Defect Notice 573 Report
RCLRPT-20V746-3838.PDF 216.033KB
Chronology
RMISC-20V746-4680.pdf 91.311KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V746-7032.pdf 170.288KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V746-8557.pdf 168.662KB
Recall 573 Report – Amendment 1
RCLRPT-20V746-2079.PDF 216.353KB
Recall Quarterly Report #1, 2021-1
RCLQRT-20V746-9381.PDF 211.142KB
Remedy Instructions and TSB
RCRIT-20V746-0573.pdf 181.825KB
Manufacturer Notices(to Dealers,etc) – Engine Inspection / Replacement
RCMN-20V746-7654.pdf 476.826KB
Latest Recalls Documents
1 Associated Investigation
Non-crash Vehicle Fires
NHTSA ID: PE19003
Dated opened: March 29, 2019
In a letter dated Jun 11, 2018, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a safety defect investigation into non-collision related fires on model year (MY) 2011-2014 Kia Optima and Sorento, and Hyundai Sonata and Santa Fe vehicles. In a letter dated July 24, 2018, CAS requested that MY 2010-2015 Kia Soul vehicles be added to the petition. CAS stated that there is a higher number of complaints to NHTSA regarding non-crash fires on these vehicles compared to other similar vehicles. The Office of Defects Investigation (ODI) had already opened a Recall Query (RQ17-004) on all Hyundai vehicles equipped with Theta II engines for engine failures that may cause stalling and fires. The query covers most of the petition subject Sonata and Santa Fe vehicles.
On August 21, 2018, ODI opened a Defect Petition (DP18-003) to evaluate whether to grant or deny the CAS petition. ODI sent an Information Request letter to Hyundai (September 2018) requesting information on all engine and non-engine related fires in the petition Hyundai vehicles. ODI performed extensive analysis on the information obtained from Hyundai. During the DP18-003 analysis, Hyundai initiated three additional safety recalls related to engine compartment fires on certain petitioned and non-petitioned vehicles, (nearly 240,000 total vehicles: Recalls 18V-934, 19V-063, and 19V-204). In addition to engine compartment fires, ODI has received allegations of vehicle fires affecting other components, including taillight housings, taillight wire harnesses, and/or light bulbs. Based on ODI’s review of the applicable materials, including responses to Information Requests sent to multiple manufacturers, Vehicle Owner Questionnaires (VOQ), and Early Warning Data, NHTSA has decided to grant the petition.
The petition is hereby granted. A Preliminary Evaluation has been opened to assess the scope, frequency, and potential safety-related consequences of alleged defects relating to non-collision vehicle fires in the 2011-2014 Sonata and 2011-2014 Santa Fe. While prior recalls of vehicles covered by this PE have primarily related to engine fires, NHTSA’s Preliminary Evaluation is not limited to engine components and may cover additional vehicle systems or components as well.
Attached is a list of the reference numbers for the 160 VOQs cited above.
Hyundai Reprogramming
J2534 Diagnostic & Reprogramming - Hyundai
J2534 Reprogramming Software:
The Hyundai Motor America (HMA) J2534 reprogramming software allows for a common method of communication between aPC and a vehicle electronic control unit (ECU). U.S. EPA and CARB regulations mandate that all 2004 and later vehicle powertrain ECUs support emission-related reprogramming.
Vehicle Communication Interfaces (VCI)
The Hyundai J2534 Reprogramming and Diagnostic Tool software supports a SAE J2534-1/2 compliant passthru VCI device for use on Hyundai vehicles sold in the US. The devices, firmware, and application programming interfaces listed below have been tested by HMA and under no circumstances do we recommend the use of a non-approved J2534 device. HMA has worked closely with the following J2534 device manufacturers to ensure the hardware and software comply with all J2534-1/2 specifications.
https://www.hyundaitechinfo.com/external/j2534_diagnostics_and_programming.aspx
www.hyundaitechinfo.com
- J2534 Pass-Thru Programmer: TOPDON RLink J2534 is an advanced diagnostic and reprogramming tool that support all J2534 protocols, as well as D-PDU, CAN-FD and DoIP, ensuring compatibility with a wide range of modern vehicles. It offers extensive versatility with support for over 18 major automotive brands, including Chrysler, Ford, GM, Nissan, Toyota, Honda, Subaru, Land Rover/Jaguar, Volvo, Wuling, Volkswagen/Audi, Mercedes-Benz, and BMW. NOTE: Not compatible with Ford IDS diagnostic software
- All-in-One OEM Diagnostics: This J2534 ECU programming tool elevates your automotive repair capabilities to new heights by delivering complete OEM diagnosis. Boasting comprehensive full-system diagnostics, intuitive repair guides, advanced ECU programming and coding, common reset services, a vast library of repair information and more, this all-in-one solution empowers technicians to effortlessly tackle complex vehicle issues with ease. *Not compatible with 24V vehicles
- Proven Performance You Can Trust: Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance. Supported by TOPDON's dedicated technical experts with in-depth knowledge of both auto repair and J2534 Pass-Thru programming, the RLink J2534 provides prompt and professional assistance, ensuring a smooth setup and reliable compatibility
- Integrated Excellence, Always Up-to-Date: Featuring the exclusive RLink Platform to provide a streamlined experience with one-click driver installation and management, ensuring flawless integration with your OE software, maintaining the original performance quality. The built-in operation guide makes mastering OE software quick and easy, so you can get started right away. Plus, with lifetime free updates, your diagnostics will stay current with the latest drivers and innovations
- Efficiency Meets Versatility: Engineered to support three CAN channels simultaneously - CAN FD and CAN-CC included, giving you the edge in fast troubleshooting. To perfectly synchronized with the OE software, please diagnose with active subscriptions and make sure your computer system is running a compatible 64-bit Windows version (7, 8, 10 or later) to fully leverage the power of RLink J2534. *We don't provide extra OE software
- Advanced VCI Box, Industry-leading J2534 Pass-Thru Technology: This J2534 Pass-Thru Programmer is designed espically for technicians, independent shop owners, and DIY enthusiasts, enables fast, reliable computer-based programming. It supports all J2534 protocols—including the latest DoIP and CAN FD—ensuring full compatibility with both legacy and next-generation vehicles.
- High-Speed OEM-Level Diagnostics & Programming: Unlock true OEM functionality with comprehensive system diagnostics, guided troubleshooting, coding, adaptations, resets, and programming—all designed to slash repair time. This all-in-one tool eliminates the need for multiple OEM devices, boosting efficiency and cutting costs. Equipped with High-Speed USB, it delivers 10x more data per second than competing solutions
- Coverage for 17 Car Brands & Ultra Reliability: Works seamlessly for Chrysler, for Ford(Forscan), for GM, for Nissan, for Toyota, for Honda, for Subaru(SSM4), for Land Rover/Jaguar, for Volvo, for Wuling, for Volkswagen, for Mercedes-Benz, and for BMW. Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance
- User-Friendly RLink Platform & Expert Support: TOPDON’s proprietary driver management platform offers a clean interface and lifetime free updates. Access a rich library of real-world case studies to stay ahead of the curve. Backed by a support team with 10+ years of J2534 and automotive repair experience, we provide one-on-one assistance to resolve any technical issue.
- 6.6 ft USB-C Cable & Portable Storage Case: The RLink J2534 diagnostic tool features a 6.6ft USB 2.0 Cable and a 1.2 ft OBDII Extension Cable, allows to connection your computer easily outside the vehicle. The included handled carry case offers easy portability, storage, and hanging options—keeping your gear clean and ready to go, anywhere.
- [J2534 Pass-Thru Programmer] - TOPDON RLink J2534 is engineered for professional technicians, delivering OEM diagnostic and reprogramming capabilities. It supports all J2534 protocols, CAN-FD, DoIP, D-PDU. Compatible with 17 vehicle brands—such as Chrysler, Ford, GM, KIA, Hyundai, Nissan, Toyota, Honda, Subaru, Mitsubishi, MAZDA, Land Rover/Jaguar, Volvo, Volkswagen/Audi, Mercedes-Benz, and BMW. RLink J2534 can help reduce the cost of purchasing equipment from different brands.
- [All-in-One OEM Reprogramming and Diagnostics] - When seamlessly integrated with OEM diagnostic software, this dongle enables you to perform a wide range of functions, including ECU programming and coding, DTC reading and clearing, active tests, component matching, adaptations, rewriting, guided troubleshooting, and more. This all-in-one tool eliminates the need for multiple OEM devices, significantly boosting work efficiency.
- [Tested, Trusted, and Proven for Accuracy] - TOPDON RLink J2534 is renowned for its reliability, having successfully completed over 10,000 real-vehicle tests. The wealth of data and hands-on experience behind it ensures consistent performance and accurate results. You can trust this tool to deliver optimal performance.
- [One-Click Installation, Continuous Updates] - The exclusive TOPDON RLink platform streamlines installation with a one-click driver setup, allowing you to quickly access OEM software for diagnostic and reprogramming tasks. With lifetime free updates, your RLink J2534 stays current without any additional cost, ensuring reliable performance for the long term. *We don't provide extra OE software.
- [Works with Windows Compatibility and OEM Software Subscription] - The RLink J2534 supports three CAN channels - including CAN FD and CAN-CC, providing advantages in the process of rapid troubleshooting. Compatible with Windows 7, 8 and 10 (64-bit) and higher versions of the system. For full functionality, an active OEM software subscription is required for each supported vehicle brand. Please note that the dongle does not include OEM software, which must be purchased separately to access brand-specific diagnostic and reprogramming features.
- Dual WiFi & 10.1" Touchscreen: Provides a stable, high-speed wireless link 3x faster than bluetooth, and a responsive, professional interface. Topdon ONE obd2 scanner diagnostic tool ensures smooth, non-lagging diagnostic scan, boosting mechanic efficiency
- J2534 Pass-Thru Support: The included ONE VCI supports the J2534 standard, allowing it to function as a pass-thru device when paired with OEM diagnostic software.Through TOPDON’s RLink platform, technicians can perform dealer-level coding, expanding in-house capabilities without investing in multiple factory automotive scan tools
- OE Topology Mapping: Visualize the vehicle’s ECU network exactly as it’s built.Zoom, pan, and highlight specific modules to pinpoint component issues with precision.Topology mapping displays real-time communication between modules
- 50 Plus Service Functions: Covers high-demand services like ADAS calibration, DPF regen, TPMS reset, ABS bleed, and throttle adaptation.Expands your service menu, allows you to charge premium rates, and turns away zero jobs due to lack of tooling. Vehicle-specific functionality may vary
- Advaned ECU Coding: 10 of the most serviced brands in North America, including full ECU coding and flash hidden support for BMW, VW, Au-di, Benz, Porsche, Toyota, Ni ssan and more. Enables module replacement, feature customization, and personal settings with automatic backup or restore.Lets your shop safely offer high-margin customization services, attracting more customers and boosting profit
- Upgraded Connector Design: The connector has been changed to prevent previous issues. If you bought the earlier model and encountered problems, message us for a hassle-free replacement—we've got you covered
- Made for GM, Ford & Chrysler Dealer-Level Access - Gain OEM-level diagnostics, ECU programming, coding, and bidirectional control with official OE software. Perform system resets and module customization across The Big 3 from one compact OBD2 to USB GM, Chrysler, and Forscan tool. *Does not support ECU diagnostics and programming for GM vehicles using DoIP protocol. Please verify compatibility before purchase
- Supports 8+ OE Software Platforms with One Tool - Work seamlessly across Forscan, FJDS, FDRS, Tech2Win, SPS 2, Techline, GDS2, and Witech 2.0. This J2534 pass-thru device lets you switch between platforms in seconds, streamlining workflow and reducing hardware costs. *No OE Software Provided, OE diagnostic software require separate subscriptions
- Reliable Forscan Adapter for Ford Diagnostics - The RLink X3 is a pro-grade Forscan OBD2 adapter, providing a stable connection for Ford, Lincoln, Mazda, and other Forscan software vehicles. Ideal for programming, module coding, and advanced vehicle configuration
- Broad Coverage for 2006 to 2025 GM, Ford & Chrysler Vehicles - Equipped with J2534 and CAN-FD protocols, this OBD2 connector supports model-year 2006 and newer vehicles. Handle the latest CAN-FD control systems with full compatibility across GM, Ford, and Chrysler platforms
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
Last update on 2026-05-27 / Affiliate links / Images from Amazon Product Advertising API
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