181 – Engine Oil Leak May Cause Stall or Fire – 2013 Hyundai Tucson

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February 5, 2019 NHTSA CAMPAIGN NUMBER: 19V063000

Engine Oil Leak May Cause Stall or Fire

A damaged engine can increase the risk of a fire or it can cause an engine stall, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V063

Manufacturer Hyundai Motor America

Components ENGINE AND ENGINE COOLING

Potential Number of Units Affected 120,000

 

Summary

Hyundai Motor America (Hyundai) is recalling certain 2011-2013 Tucson vehicles. The engine oil pan may leak and, if not addressed, the loss of oil may result in engine damage.

 

Remedy

The remedy for this recall is still under development. Hyundai will send owners an interim letter informing them of the issue beginning March 29, 2019. A second notification will be sent when the remedy is available. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 181.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Hyundai has a Recall

 


Recall 181 Dealer Best Practice

Date: July 16, 2019 

Attn: Dealer Principal/General Manager/Service Manager/Parts Manager

Subject: Recall 181: 2011-2013 Tucson 2.4L Engine Inspection TSB #19-01-012H (Remedy Available)

Updates To This Document Date
  • Update: Recall 181 (Remedy Now Available) – Reference to TSB #19-01-012H and Service Actions Updated
07/16/19

 

 

Affected Vehicles

Hyundai Motor America has launched a safety recall to install an updated oil pressure switch and, if necessary based on vehicle inspection, an oil pan in certain model year 2011 through 2013 Hyundai Tucson vehicles equipped with 2.4 liter engines produced from May 19, 2010 to December 31, 2012 by Hyundai Motor Company at the Ulsan plant in the Republic of Korea.

 

The affected vehicles include:

  • Certain 2011-2013 MY Tucson vehicles equipped with 2.4L engines
  • Hyundai has identified the VINs for recall 181 and are published and available in WebDCS.

 

Hyundai is initiating this action to ensure the safety and quality of its vehicles and the continued satisfaction of Hyundai customers.  

 

Description

Certain Model Year 2011 through 2013 Hyundai Tucson vehicles equipped with 2.4L engines may have an engine oil leak from the seal between the oil pan and engine block, which, if left unrepaired and operated over time, could eventually lead to engine damage. A damaged engine could lead to a high-speed stall and, in limited cases, a vehicle fire.

 

Service Action

Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements.

  • Provide customer with transportation options such as an SRC, alternative vehicle, shuttle or rideshare. 

Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including

Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed.

  • Be prepared to put customers in an SRC or alternative transportation if replacement parts are not available.
  • Make sure to have the proper SST – Oil Pan Remover (09215-3C000) available to complete this recall.

 

Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians.   Provide SRC or an alternative vehicle, as needed.  If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement.

 

Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work.

  • Always refer to the most recent TSB (TSB# 19-01-012H.) for all vehicle service procedures.
  • This recall will require the replacement of parts even if the vehicle is not leaking oil. The following inspection results will require:
    • If there is evidence of oil leakage (Past or Present) – replace the oil pressure switch and oil pan according to the service procedure found in TSB# 19-01-012H.
    • If there is NO evidence of oil leakage – Replace the oil pressure switch according to TSB# 19-01-012H
  • When using the SST between the oil pan and the ladder frame, make sure to use a plastic hammer to tap it (avoid moving the SST without tapping as the SST can be damaged).
  • When applying sealant to the new oil pan flange surface, make sure to: o Tighten the oil pan bolts within 5 minutes of applying the sealant. o Sealant should not protrude into the inside of the oil pan o To prevent leakage of oil, apply sealant on the inner threads of the bolt holes.
  • If vehicle requires parts replacement and parts are not available, vehicle must be downed and customer put in an SRC vehicle or alternative transportation until repair can be completed.
  • Check for DTCs and perform the appropriate diagnostic service after inspection or repair is performed.

 

Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the customer’s next service

 

Reconnect – Follow up for customer satisfaction.

 

Parts

Please review the parts information on pg. 2 of TSB #19-01-012H.

 

Customer Notification

This recall has been posted with NHTSA.  Initial notification letters informing owners of the recall were mailed April, 2019. Recall remedy notifications will be mailed out August, 2019.

 

Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.

 

Hyundai Motor America

 

Customer FAQ

 

Q1:  What is the problem? 

A1:  The subject vehicles may have an engine oil leak from the seal between the oil pan and engine block, which, if left unrepaired, could lead to engine damage.  A damaged engine could lead to high-speed stall and in limited cases a fire.  

 

Q2:  What is done during the recall service at the dealer?

A2:  Dealers will install an updated oil pressure switch and, if necessary based on vehicle inspection, an oil pan.  The procedure will be performed at no cost to vehicle owners.

 

Q3:  When will owners be notified?

A3:  Initial notification letters informing owners of the recall were mailed April, 2019. Recall remedy notifications will be mailed out August, 2019.

 

Q5:  If a customer had this repair previously completed, how can they be reimbursed?

A5:  Hyundai has a Reimbursement Program in place if you previously had any repairs or expenses related to this recall.  Submit a request for reimbursement online at www.HyundaiUSA.com/recall

 

Key Contact Information
Dealer Support Contact Information Description
Parts HyundaiPartsHotline@MobisUSA.com 1-800-545-4515 Parts ordering hotline
Techline 1‐800‐325‐6604 Vehicle Technical Support for Hyundai Dealer Technicians
Warranty HELPREP Line 1‐877‐446‐2922 Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center 1‐844-371-3808 Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support Support@xtime.com 1‐866‐984‐6355 Assistance with Car Care Scheduling:

• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes

AutoLoop Technical Support Support@autoloop.com 1-877-850-2010 Assistance with Car Care Scheduling:

• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes

CDK Technical Support https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling:

• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes

Customer Support Contact Information Description
Hyundai Customer Care Center (Recall / Campaign Questions) 18556713059 Customer questions or concerns related to recall or service campaigns
Hyundai Recall / Campaign Website www.hyundaiusa.com/recall    Updated information related to the specific recall or service campaign
Hyundai Customer Care Center (General Questions) 1‐800‐633‐5151 Customers general questions, noncampaign related
Hyundai Roadside Assistance 1-800-243-7766 Hyundai Roadside Assistance

 

Key Reference Information
Name Source
Campaign Central Consolidated repository of recall and service campaign dealer best practices.  Located on the service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) – Tutorials www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
Car Care Scheduling (Xtime) – Recall Appointment Notification
  1. Log into Xtime
  2. Under the menu at the top left, select ‘CONFIGURE’
  3. Under the dealership tab, click “EMAIL COMMUNICATION”
  4. Slide the toggle to “ADVANCED”
  5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
Parts Campaign Parts Management (CPM) Procedure As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
Service Rental Car (SRC) Program www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Technical Service Bulletin (TSB) www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING

– Dealer Stock (New, SRC, CPO, etc.) and Retailed.

Recall Campaign Website www.hyundaiusa.com/recall
NHTSA Website www.safercar.gov

 

Appendix

Updates To This Document Date
  • Update: Recall 181 (Remedy Not Yet Available) – VIN list now available and Initial Customer Notifications scheduled to be mailed April 2019.
03/18/19
  • Initial Notification: Recall 181 (Remedy Not Yet Available)
02/14/19

 


Description: Certain 2011-2013 MY Tucson vehicles equipped with 2.4L engines may have an engine oil leak from the seal between the oil pan and engine block which, if left unrepaired and operated over time, could eventually lead to engine damage. A damaged engine could lead to a highspeed stall and, in limited cases, a vehicle fire. This bulletin describes the procedure to install an updated oil pressure switch and, if necessary based on vehicle inspection, an oil pan.

 

The updated oil pressure switch is designed to detect low oil volume and prevent potential engine damage or failure due to an engine oil leak. If the oil pressure light comes on after the updated oil pressure switch is installed, verify the engine oil level and quality, check for oil leaks, and change the engine oil if needed.

 

Applicable Vehicles:

Certain 2011-2013 MY Tucson (LM) vehicles equipped with 2.4L engines

 

Service Procedure:

OIL PAN INSPECTION:

  1. Lift the vehicle and remove the undercover (A).
  1. Inspect for engine oil leakage from the engine oil pan.

 

If there is evidence of oil leakage (past or present):

Replace the oil pressure switch and oil pan according to the following service procedure.

 

If there is NO evidence of oil leakage:

Replace the oil pressure switch according to the following service procedure.

 

NOTE:

If the oil pressure switch was previously replaced using OP Code 91C012R0 for this campaign and the oil pan is now leaking, replace the oil pan only using OP CODE : 91C012R2.

 

OIL PRESSURE SWITCH REPLACEMENT:

  1. Loosen the the intake manifold stay bolts and remove the intake manifold stay (A).

 

Tightening torque:
18.6 ~ 23.5N.m (1.9 ~ 2.4kgf.m, 13.7 ~ 17.4lb-ft)

 

  1. Replace the oil pressure switch (B) with a new one and reinstall the removed parts in reverse order of removal. The oil pressure switch is located near the back of the starter (C).

 

Tightening torque:
7.8 ~ 11.8N.m (0.8 ~ 1.2kgf.m, 5.8 ~ 8.7lb-ft)

 

  1. Check for DTCs and perform the appropriate diagnostic service. Ensure no warning lights are present to complete the procedure.

 

OIL PAN REPLACEMENT:

(Only if necessary based on oil pan inspection) 

  1. Remove the oil filler cap and oil drain plug and drain the engine oil.
  1. Loosen the A/C compressor lower mounting bolts (A).
  1. Loosen the bolts and remove the A/C compressor bracket (B).
  2. Remove the oil pan bolts. Then insert the SST (09215-3C000) between the ladder frame and oil pan (C) and gently remove the oil pan.

 

NOTICE

Insert the SST between the oil pan and the ladder frame by tapping it with a plastic hammer in the direction of (1).

Tap the SST with a plastic hammer around the perimeter of the oil pan in the direction of (2) to remove it.

Do not move the SST without tapping (SST could be damaged).

 

  1. Remove ALL the old sealant from the engine. The mating surface with the oil pan should be completely free of any old sealant or debris.

 

NOTICE

The new oil pan could leak if the old sealant is not completely removed.

 

  1. Apply sealant at the two mating sections of the ladder frame and chain cover as shown.

Bead width : 2.5 mm

 

  1. Apply sealant to the new oil pan flange surface as shown in the diagram.

Bead width : 2.5 ~ 3.0mm

 

NOTICE

Tighten the oil pan bolts within 5 minutes of applying the sealant.

Sealant should not protrude into the inside of the oil pan.

 

To prevent leakage of oil, apply sealant on the inner threads of the bolt holes.

 

The distance from the center of the bead to the inside wall of the oil pan is 5 mm. For the three specific areas shown, this distance is 8 or 10 mm.

 

  1. Install the new oil pan and tighten the bolts evenly on the perimeter of the oil pan in several passes until torque specification is reached.

 

NOTE: Do not install bolt (E). 

Tightening torque for oil pan M12 bolts (D):
26.5 ~ 30.4N.m (2.7 ~ 3.1 Kgf.m, 19.5~22. 4 lb-ft)

 

Tightening torque for oil pan M10 bolts:
9.8 ~ 11.8N.m (1.0 ~ 1.2 Kgf.m, 7.2~8.7 lb-ft)

 

  1. Install the A/C compressor bracket and tighten the bolts.

 

Tightening torque:

19.6 ~ 23.5N.m (2.0 ~ 2.4 Kgf.m, 14.5~17. 4 lb-ft)

 

  1. Reinstall the removed parts in reverse order of removal.

 

Wait at least 30 minutes after assembling the oil pan before refilling the engine oil.

 

  1. Refill the engine oil referring to the applicable vehicle shop manual.
  1. Check for DTCs and perform the appropriate diagnostic service. Ensure no warning lights are  present to complete the procedure.

 


NHTSA Recall Number: 19Vx-063
Hyundai Recall Number: 181

 

IMPORTANT SAFETY RECALL

2011-2013 Tucson
Engine Inspection

 

This is an important Safety Recall.

  • Please contact your nearest Hyundai dealer to schedule the repair as soon as possible.
  • This repair will be performed at NO CHARGE to you.
  • To locate your nearest Hyundai dealer and schedule your appointment please visit:

www.HyundaiUSA.com/Campaign181

 

This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX

 

Dear <FirstName LastName,>

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. Hyundai is conducting a safety recall in the United States to inspect for an oil pan leak, and if necessary, replace the oil pressure switch and oil pan in certain Model Year 2011 through 2013 Hyundai Tucson vehicles equipped with 2.4 liter engines produced from May 19, 2010 to December 31, 2012 by Hyundai Motor Company at the Ulsan plant in the Republic of Korea.

 

What is the problem?

The subject vehicles may have an engine oil leak from the seal between the oil pan and engine block which, if left unrepaired and operated over time, could eventually lead to engine damage. A damaged engine could lead to a high-speed stall, increasing the risk of a crash.  It could also increase the risk of a vehicle fire.

 

What will Hyundai do?

Your Hyundai Dealer will inspect for the presence of an oil pan leak and repair it as necessary.  Dealers will also install an updated oil pressure switch and, if necessary based on vehicle inspection, an oil pan. The procedure will be performed at NO CHARGE.

 

What should you do?

Please contact your nearest Hyundai dealer to schedule the recall repair as soon as possible.

The actual time required to inspect your vehicle is less than one hour, however your vehicle may be needed for longer; therefore we recommend scheduling an appointment to minimize inconvenience.

 

If you have other questions

If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.

 

Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.

 

If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

No longer own this vehicle?

Changes to your name, address, or if you no longer own this vehicle — Update your information and return this form using the enclosed postage-paid envelope.

 


3 Affected Products

Vehicle

MAKE MODEL YEAR
HYUNDAI TUCSON 2011-2013

 


10 Associated Documents

Defect Notice 573 Report

RCLRPT-19V063-6690.PDF 214.147KB

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Recall 573 Report – AMENDMENT 1

RCLRPT-19V063-6813.PDF 214.176KB

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Recall Acknowledgement

RCAK-19V063-2233.pdf 245.485KB

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Remedy Instructions and TSB

RCRIT-19V063-0843.pdf 562.252KB

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Recall 573 Report – AMENDMENT 2

RCLRPT-19V063-1419.PDF 214.257KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V063-0007.pdf 183.479KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V063-7558.pdf 196.604KB

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Manufacturer Notices(to Dealers, etc.) Update to Recall 181: 2011-2013 Tucson 2.4L Engine Inspection TSB #19-01-012H (Remedy Now Available)

RCMN-19V063-5632.pdf 185.438KB

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Manufacturer Notices(to Dealers, etc.) Update to Recall 181: 2010-2013 Tucson 2.4L Engine Inspection (Remedy Not Yet Available) – VIN list now available and Initial Customer Notifications scheduled to be mailed April 2019.

RCMN-19V063-0328.pdf 171.724KB

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Recall Quarterly Report #1, 2019-3

RCLQRT-19V063-8451.PDF 211.142KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V063&docType=RCL

 


1 Associated Investigation

Scope and Timeliness
NHTSA ID: RQ17004
Dated opened: May 18, 2017

On September 10, 2015, Hyundai Motor America (Hyundai) filed a Defect Information Report (DIR) recalling 470,000 MY 2011 and 2012 Sonata vehicles with ?”Theta II” engines (Recall No. 15V-568). Hyundai’s DIR described the defect as an issue involving manufacturing debris. Hyundai limited the population of recalled vehicles to those produced on or prior to April 12, 2012, stating that a process change in April 2012 resolved the issue of manufacturing debris.

On March 31, 2017, Hyundai expanded its original recall to include 572,000 MY 2013-2014 Sonata and Santa Fe Sport vehicles with “Theta II” engines (Recall No. 17V-226). The DIR continues to describe the defect as an issue involving manufacturing debris.

This RQ is being opened to investigate both the timeliness and scope of Hyundai’s “Theta II” engine recalls, and Hyundai’s compliance with reporting requirements.

 


 

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