Recall 197 – Charging System Failure Caused By Oil Leak – 2007-2012 Hyundai Veracruz

SEOCONTENT-START

This notice applies to your Hyundai, VIN:
Dear
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which
relates to motor vehicle safety exists in your vehicle, with the VIN shown above. Hyundai is conducting a safety recall in the United States
to address a condition of engine oil leaking onto the alternator in vehicles involved in Recall 121 (NHTSA number 14V-415), a safety recall
addressing a similar condition, issued in November 2014 in certain model 2007 – 2012 Veracruz vehicles built by Hyundai Motor Company
(“HMC”) for sale in the U.S. market.
The purpose of this letter is to explain what the recall is about and to keep you informed of Hyundai’s recall implementation plan. We are
currently making preparations to implement the safety recall remedy which when available, will be performed at no cost to you. We will
send you another notification when the remedy is available.
What is the problem?
The subject vehicles were involved in Recall 121, a safety recall addressing a condition with engines potentially leaking oil from the front
cylinder bank’s valve cover onto the alternator. In certain cases, the remedy implementation in the previous campaign may not have
been sufficient in preventing oil leaking from the valve cover’s gasket. A sufficient amount of oil could damage the alternator resulting
in illumination of the charging system warning lamp and disablement of the charging system. If the vehicle is continually driven with a
disabled charging system, the engine can shut off, increasing the risk of a crash.
What should you do in the interim?
We appreciate your patience. Hyundai is currently making preparations to implement the recall remedy. You will receive a second
notification letter when the remedy is available. If the Malfunction Indicator Light is illuminated in your vehicle, you should seek service at
your Hyundai dealer as soon as possible. For updated information regarding this recall, please visit:
www.HyundaiUSA.com/Campaign197
If you have other questions
If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or
Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line
at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
IMPORTANT SAFETY RECALL (INTERIM NOTICE)
2007 – 2012 Veracruz
Oil Leak on Alternator
This is an important Safety Recall.
• We are currently preparing the remedy. We will notify you when the remedy is ready.
• For updated information, you can visit:
www.HyundaiUSA.com/Campaign197
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8”
NHTSA Recall Number: 20V-705
Hyundai Recall Number: 197
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice
to the lessee within ten days.
No longer own this vehicle?
Changes to your name, address, or if you no longer own this vehicle — Update your information online at:
https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/update-vehicle-ownership.html
You can easily connect to this web page by using your cell phone to point your camera (or QR code reader app) at the code below. Then
select the link which will be displayed on your phone.
Window is 4.5″ x 1.25″
0.75″ from bottom
0.75″ from left
IMPORTANT SAFETY RECALL (INTERIM NOTICE)
2007 – 2012 Veracruz
Oil Leak on Alternator
PRESORTED
FIRST-CLASS MAIL
U.S. POSTAGE
PAID
HYUNDAI
Hyundai Motor America
P.O. Box 2704
Huntington Beach, CA 92647
Recall-197-RNA_Env-HB_9nHalfx6_PMS_12-20_v1-Bleed
Black – 654 – 185

*****************************************************************************************************************

Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
Technical Service Bulletin
GROUP
NUMBER
RECALL
21-01-047H-1
DATE
MODEL(S)
JULY 2021
VERACRUZ (EN)
SUBJECT:
T-JOINT LEAK INSPECTION AND OIL PROTECTOR INSTALLATION (RECALL CAMPAIGN 197)
This bulletin is being revised to increase the op time for inspection operation and inspection/replacement operation.
Description:
Some Veracruz (EN) vehicles may have an engine that potentially leaks oil from the front cylinder bank’s valve cover onto the alternator. A sufficient amount of oil could damage the alternator resulting in illumination of the charging system warning lamp and disablement of the charging system. If the vehicle is continually driven without recharging the battery, the engine will eventually shut off, increasing the risk of a crash. This bulletin outlines the procedures to inspect for T-joint leakage and install an oil protector to address this issue.
➢ If the T-Joint shows no leakage, install oil protector.
➢ If the T-Joint shows leakage, replace the LH cylinder head cover gasket, alternator, and install the oil protector.
Applicable Vehicles: Certain 2007-2012MY Veracruz (EN) vehicles
*** Retail Vehicles ***
As required by federal law, dealers must perform all open recalls on used vehicles, demo and rental
vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for
any maintenance or repair.
When a vehicle arrives at the service department, access Hyundai Motor America’s “Warranty
Vehicle Information screen (VIS)” via WEBDCS to identify open Campaigns.

IMPORTANT
LH Cylinder
T-Joint
T-JOINT LEAK INSPECTION AND OIL PROTECTOR INSTALLATION
(RECALL CAM PAIGN 197)
TSB #: 21-01-047H-1 Page 2 of 22
SUBJECT:
SUBJECT:
Parts Information: Part Name Part Number Qty.
Service Kit – Protector
22400-3C000QQH
1 Kit
(Service Kit – Protector includes the following 3 parts):
(Protector –Oil)
(22495-3C000QQH)
(Bolt – Flange / M8X35mm)
(25124-3C500QQH)
(Bolt – Flange / M8X45mm)
(11403-08456K) NOTE: Replacement of below parts only applies if vehicle FAILS the T-joint oil leak inspection: Gasket – Rocker Cover LH* 22453-3C120QQH 1 ea. Generator Assembly* 37300-3C125QQH 1 ea. Supplies: Part Name Part Number Note Liquid RTV Gasket 00232-19061 (NOTE: Only use Hyundai RTV. Substitute is not allowed) 3 vehicles/bottle Brake Cleaner 00232-19077 3 vehicles/bottle
Warranty Information: Op Code Operation Op. Time Causal Part Nature Cause
11D099R0
Oil leak inspection and install oil protector
1.2
22400-3C000QQH
E74
ZZ1
11D099R1
Oil leak inspection and Head cover cleaning,
Replace gasket / alternator and Install oil protector
2.4
37300-3C125QQH
E74
ZZ1
NOTE 1: Submit Claim on Campaign Claim Entry Screen.
NOTE 2: If a part that is not covered under this recall is found in need or replacement while performing this Recall Campaign and the affected part is still under warranty, submit a separate warranty claim using the same Repair Order. If the affected part is out of warranty, submit a Prior Approval Request for goodwill consideration prior to performing the work.
NOTE 3: The campaign claim submitted under labor operations 11D099R0 and 11D099R1 will include reimbursement of the Liquid RTV Gasket and Brake Cleaner in sublet. Each tube of liquid RTV and bottle of brake cleaner holds enough for 3 vehicles each. Do not submit a separate claim for these items.
T-JOINT LEAK INSPECTION AND OIL PROTECTOR INSTALLATION
(RECALL CAMPAIGN 197)
TSB #: 21-01-047H-1 Page 3 of 22
SUBJECT:
SUBJECT:
SERVICE PROCEDURE: Summary of Procedure
NOTE: In winter, the vehicle should be stored indoors to perform work on parts at room temperature.
Start the engine after 1 hour to allow the RTV sealant to harden.
T-JOINT LEAK INSPECTION AND OIL PROTECTOR INSTALLATION
(RECALL CAM PAIGN 197)
TSB #: 21-01-047H-1 Page 4 of 22
SUBJECT:
SUBJECT:
1. To ensure the required GDS tablet STUI camera upload photos can be sent for the correct VIN:
➢ Before disconnecting the vehicle’s 12V battery and conducting disassembly of the vehicle for this repair:
Use a GDS tablet with STUI internet connection and install VCI to the vehicle with ignition On. Perform an AUTOVIN to capture and upload the correct VIN to STUI.
➢ Thereafter with 12V battery disconnected:
Any GDS tablet with STUI internet connection can be used to perform the required STUI camera photo captures and upload as called out at steps 19, 42 and 45.
Select the “Previous VIN” function at top left of STUI screen each time to ensure the correct VIN will appear when the STUI camera upload occurs.
2.
Remove the engine cover (A).
A
A
T-JOINT LEAK INSPECTION AND OIL PROTECTOR INSTALLATION
(RECALL CAMPAIGN 197)
TSB #: 21-01-047H-1 Page 5 of 22
SUBJECT:
SUBJECT:
3.
Remove the air duct (B).
4.
Disconnect the battery (C) and make note of customer radio presets to program back later.
5.
Loosen the battery tray mounting fasteners and remove the battery tray (D).
D
D
Set aside the
Set aside the removed battery tray (D) to removed battery tray (D) to a safe area so that it does nota safe area so that it does not interfere interfere during the during the alternatoralternator removalremoval processprocess..
NOTICE
NOTICE
C
B
T-JOINT LEAK INSPECTION AND OIL PROTECTOR INSTALLATION
(RECALL CAM PAIGN 197)
TSB #: 21-01-047H-1 Page 6 of 22
SUBJECT:
SUBJECT:
6.
Disconnect the fan motor connectors (E).
7.
Remove the LH fan shroud bolts (F).
Tightening torque specification:
5.0 lb-ft (60 lb-in, 6.8 Nm)
8.
Remove the LH fan shroud (G).
E
E
F
F
G
Care
Carefully remove the LH fan shroud (G) fully remove the LH fan shroud (G) so that it does notso that it does not damage any damage any surrounding partssurrounding parts..
NOTICE
NOTICE
T-JOINT LEAK INSPECTION AND OIL PROTECTOR INSTALLATION
(RECALL CAMPAIGN 197)
TSB #: 21-01-047H-1 Page 7 of 22
SUBJECT:
SUBJECT:
9.
Remove the RH fan shroud bolts (H).
Tightening torque specification:
6.5 lb-ft (78 lb-in, 8.8 Nm)
10.
Move the RH fan shroud (I) about 6 inches towards the driver’s side of the vehicle (as shown by the orange arrow) to provide enough working space to move and/or replace the alternator.
11.
Remove the RH wheel and tire by loosening the
5 wheel nuts (J).
Tightening torque specification:
75 lb-ft (101.7 Nm)
H
H
6 inches
I
J
T-JOINT LEAK INSPECTION AND OIL PROTECTOR INSTALLATION
(RECALL CAM PAIGN 197)
TSB #: 21-01-047H-1 Page 8 of 22
SUBJECT:
SUBJECT:
12.
Remove the RH engine side cover (K).
13.
Remove the under cover (L).
14.
Disconnect the connector (M) from the A/C compressor.
K
L
M
T-JOINT LEAK INSPECTION AND OIL PROTECTOR INSTALLATION
(RECALL CAMPAIGN 197)
TSB #: 21-01-047H-1 Page 9 of 22
SUBJECT:
SUBJECT:
15.
Remove the alternator connector and the B+ terminal (N).
16.
Remove the drive belt after relaxing the belt tension by rotating the tensioner pivot bolt (O).
17.
Remove the alternator upper mounting bolt (P).
Tightening torque specification:
22 lb-ft (29.8 Nm)
N
O
T-JOINT LEAK INSPECTION AND OIL PROTECTOR INSTALLATION
(RECALL CAM PAIGN 197)
TSB #: 21-01-047H-1 Page 10 of 22
SUBJECT:
SUBJECT:
18. Take photo of the T-joint area as shown using GDS tablet STUI camera photo upload function. Save and submit to HMA.
Reverse the tablet camera for front picture taking and orient the tablet as shown to be able to view and take the photo:
Required STUI camera photo:
19.
Inspect T-Joint area for oil leakage:
T-JOINT LEAK INSPECTION AND OIL PROTECTOR INSTALLATION
(RECALL CAMPAIGN 197)
TSB #: 21-01-047H-1 Page 11 of 22
SUBJECT:
SUBJECT:
20.
IF T-JOINT HAS NO LEAKAGE (PASS):
(Only the Oil Protector will be installed).
➢ Loosen the alternator lower mounting bolt (Q).
IF T-JOINT HAS LEAKAGE (FAIL):
(Head Cover Gasket and Alternator will be replaced. Oil Protector will be installed).
➢ Remove the alternator lower mounting bolt (Q) and remove alternator (R).
NOTE: Alternator will be replaced.
Tightening torque specification:
22 lb-ft (29.8 Nm)
21.
Rotate the alternator towards the front of the vehicle. (PASS no leakage case only)
Q
R
T-JOINT LEAK INSPECTION AND OIL PROTECTOR INSTALLATION
(RECALL CAM PAIGN 197)
TSB #: 21-01-047H-1 Page 12 of 22
SUBJECT:
SUBJECT:
22.
Protect the alternator using a clean cloth or shop towel (S). Remove any pre-applied sealant and/or contaminants.
23.
Spray the area using brake cleaner and an air gun at the same time to remove oil and foreign matter.
Air gun pneumatic pressure: 14-28psi (1-2 bar) Cover exhaust manifold to prevent cleaner from coming in contact.
24.
The oil protector will be sealed to the engine at this point. It is crucial that this area is free from oil and contaminates.
(T) Area: Head, Head Cover, Chain Cover, and Block
S
Head Cover
Head Cover
Chain
Chain CoverCover
Head
Head
Block
Block
T
T-JOINT LEAK INSPECTION AND OIL PROTECTOR INSTALLATION
(RECALL CAMPAIGN 197)
TSB #: 21-01-047H-1 Page 13 of 22
SUBJECT:
SUBJECT:
25.
Remove all liquid gasket residue (including outside area of the cylinder head and chain cover as shown in the picture to the right).
➢ IF T-JOINT PASSES VISUAL INSPECTION SHOWING NO LEAKAGE, SKIP TO STEP 41.
➢ IF T-JOINT FAILS VISUAL INSPECTION SHOWING LEAKAGE,
o REPLACE ALTERNATOR
o CONTINUE TO NEXT STEP.
IF T-JOINT PASSES VISUAL INSPECTION SHOWING NO LEAKAGE, SKIP TO STEP 40.
26.
27.
Cylinder Head Cover Gasket Replacement once oil leakage is confirmed:
Remove the upper mounting bracket bolt (U) near the OCV connector.
Remove the lower mounting bracket bolt (V) near the B2S1 oxygen sensor connector.
28.
29.
Disconnect the bank 2 ignition coil connectors (V), and remove the ground (W), and then remove the wiring harness protector (X).
Disconnect the bank 2 Camshaft Position Sensor (CMPS) at (Y).
V
U
V
V
V
V
V
V
W
W
X
X
Y
Y

• The removed The removed liquid liquid gasket gasket residue residue should not fall into the engine.should not fall into the engine.
NOTICE
NOTICE
T-JOINT LEAK INSPECTION AND OIL PROTECTOR INSTALLATION
(RECALL CAM PAIGN 197)
TSB #: 21-01-047H-1 Page 14 of 22
SUBJECT:
SUBJECT:
30.
Disconnect harness connectors (AA) from the bank 2 fuel injectors.
31.
32.
Unlock the terminal cable clips (BB).
Remove alternator “B” terminal cable mounting bracket bolts (CC) and then remove the wire bracket bolts (DD).
33.
Remove the bank 2 ignition coils (EE).
AA
AA
AA
CC
CC
BB
BB
BB
BB
DD
DD
EE
EE
EE
T-JOINT LEAK INSPECTION AND OIL PROTECTOR INSTALLATION
(RECALL CAMPAIGN 197)
TSB #: 21-01-047H-1 Page 15 of 22
SUBJECT:
SUBJECT:
34.
Remove the hose (Z).
Remove the bank 2 (LH) cylinder head cover (FF).
Tightening torque specification:
8.0 lb-ft (96 lb-in, 10.8 Nm)
35.
Clean the cylinder head and cover with a clean lint-free shop towel, referring to the picture of the cleaning area below (highlighted in red).
FF
Carefully remove
Carefully remove the cylinder head the cylinder head covecover to avoid r to avoid any dirtany dirt/debris/debris fallfallinging into the engineinto the engine. Debris falling into the . Debris falling into the cylindercylinder head head can can result in result in engineengine damagedamage..
NOTICE
NOTICE

• Be careful not to damage the surface of Be careful not to damage the surface of the cylinder head coverthe cylinder head cover
NOTICE
NOTICE
Z
Z
T-JOINT LEAK INSPECTION AND OIL PROTECTOR INSTALLATION
(RECALL CAM PAIGN 197)
TSB #: 21-01-047H-1 Page 16 of 22
SUBJECT:
SUBJECT:
36.
Using brake cleaner (GG), clean off any of the remaining dirt and oil from the cylinder head and cover and then wipe dry with a clean lint-free shop towel.
37.
Remove the cylinder head cover gasket (HH).
38.
Install the new cylinder head cover gasket (II).
GG
HH
II
Before installing the new gasket (
Before installing the new gasket (IIII), ), clean the gasket installing groove with clean the gasket installing groove with brake cleanerbrake cleaner and and a a cleaclean n lintlint–free shop free shop toweltowel..
NOTICE
NOTICE
T-JOINT LEAK INSPECTION AND OIL PROTECTOR INSTALLATION
(RECALL CAMPAIGN 197)
TSB #: 21-01-047H-1 Page 17 of 22
SUBJECT:
SUBJECT:
39.
Apply liquid RTV gasket onto the “T” joints (JJ), which are the mating points where the front timing chain cover and the cylinder head meet.
40.
Carefully reinstall the cylinder head cover within 5 minutes before the liquid RTV gasket begins to harden.
Tightening torque specification:
8.0 lb-ft (96 lb-in, 10.8 Nm)
JJ
When reinstalling the cylinder head
When reinstalling the cylinder head cover, tighten the bolts in cover, tighten the bolts in the the order as order as shown in shown in the picturethe picture at right.at right.
NOTICE
NOTICE
When
When applying the liquid RTV gasket, applying the liquid RTV gasket, the applied bead on the surface should the applied bead on the surface should be approximately 3/16be approximately 3/16thth in (4.5 mm) wide in (4.5 mm) wide as shown in the picture below.as shown in the picture below.
NOTICE
NOTICE
3/16
3/16thth inin
(4.5 mm)
(4.5 mm)
T-JOINT LEAK INSPECTION AND OIL PROTECTOR INSTALLATION
(RECALL CAM PAIGN 197)
TSB #: 21-01-047H-1 Page 18 of 22
SUBJECT:
SUBJECT:
41.
Apply liquid RTV gasket onto the outer surface of the “T” joints (KK) of the cylinder head and cover.
• Apply the liquid RTV gasket in a line at least 30 mm long, following the green bold line as shown in the picture on the right and below.
• Within several minutes before the liquid RTV gasket begins to harden, spread the RTV evenly as shown in the picture on the right.
42. Take photo of your work of applying RTV at the T-joint area as shown using GDS tablet STUI camera photo upload function.
Save and submit to HMA. Required STUI camera photo
KK
30 mm
Apply Area
(Φ4.5mm)
T-JOINT LEAK INSPECTION AND OIL PROTECTOR INSTALLATION
(RECALL CAMPAIGN 197)
TSB #: 21-01-047H-1 Page 19 of 22
SUBJECT:
SUBJECT:
43.
OIL PROTECTOR INSTALLATION:
Remove (2) chain cover bolts shown here (LL).
44.
Apply RTV sealant onto (MM) and (NN) areas as shown in the photo.
LL
LL
Head Sealant
Head Sealant applicationapplication
Width: 6mm
Width: 6mm
Sealant application along
Sealant application along machined edge. machined edge.
MM
NN
If oil seeps through bolt holes, clean
If oil seeps through bolt holes, clean thoroughly with brake cleaner. thoroughly with brake cleaner.
NOTICE
NOTICE
T-JOINT LEAK INSPECTION AND OIL PROTECTOR INSTALLATION
(RECALL CAM PAIGN 197)
TSB #: 21-01-047H-1 Page 20 of 22
SUBJECT:
SUBJECT:
45. Take photo of your work applying the RTV in this area as shown using GDS tablet STUI camera photo upload function.
Save and submit to HMA. Required STUI camera photo
46.
Apply Sealant onto the oil protector at the indicated areas pictured (OO, PP, QQ).
Side area (
Side area (QQQQ))
Inner Wall area (
Inner Wall area (RRRR))
Apply passage Apply passage (red line) ((red line) (PPPP))
EXIT
PP
Oil Drain Pass (Yellow line)
Be careful not to block the exit. If sealant falls inside the bottom of the oil protector, thoroughly remove sealant and reapply. (To prevent clogging of the oil drain passage)
NOTICE
OO
QQ
T-JOINT LEAK INSPECTION AND OIL PROTECTOR INSTALLATION
(RECALL CAMPAIGN 197)
TSB #: 21-01-047H-1 Page 21 of 22
SUBJECT:
SUBJECT:
47.
Place oil protector in place.
1.) Install oil protector to the timing chain cover in the indicated angle pictured in (RR).
2.) Be careful not to contact the surrounding parts.
48.
49.
Install provided kit bolts into oil protector.
-Bottom bolt: 25124-32C500QQH (M8X35mm)
-Upper bolt : 11403-08456K (M8X45mm)
-Check fitment of oil protector.
-Firmly Press sealing surface by hand.
-Keep it in loose contact with the engine.
Tightening torque specification:
15.0 lb-ft (20 Nm)
NOTE: Do not use original ‘chain cover’ bolt.
Remove sealant from alternator mount (SS).
If the sealant is heavily smeared on the surrounding parts, remove the oil protector, thoroughly clean the sealant from surrounding areas and clean oil protector. Go back to step 44 and repeat.
NOTICE
Install
Install DirectionDirection
RR
25124-3C500QQH
SS
11403-08456K
T-JOINT LEAK INSPECTION AND OIL PROTECTOR INSTALLATION
(RECALL CAM PAIGN 197)
TSB #: 21-01-047H-1 Page 22 of 22
SUBJECT:
SUBJECT:
50.
Apply the sealant to the (TT) area to seal oil protector to block.
51.
52.
Reinstall all the removed parts in the reverse order of removal.
Once sealant has cured, verify installation.
•
• Allow at least one hour for the liquid RTV gasket to cure before starting the Allow at least one hour for the liquid RTV gasket to cure before starting the engine.engine.
•
• Reprogram the radio presets recorded from Service Procedure Step Reprogram the radio presets recorded from Service Procedure Step 44. .
NOTICE
NOTICE
TT

*****************************************************************************************************************

This notice applies to your Hyundai, VIN:
Dear >
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect
which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. Hyundai is conducting a safety recall in the United
States to address a condition of engine oil leaking onto the alternator in vehicles involved in Recall 121 (NHTSA number 14V-415), a safety
recall addressing a similar condition, issued in November 2014 in certain model 2007 – 2012 Veracruz vehicles built by Hyundai Motor
Company (“HMC”) for sale in the U.S. market.
What is the problem?
The subject vehicles were involved in Recall 121, a safety recall addressing a condition with engines potentially leaking oil from the front
cylinder bank’s valve cover onto the alternator. In certain cases, the remedy implementation in the previous campaign may not have
been sufficient in preventing oil leaking from the valve cover’s gasket. A sufficient amount of oil could damage the alternator resulting
in illumination of the charging system warning lamp and disablement of the charging system. If the vehicle is continually driven with a
disabled charging system, the engine can shut off, increasing the risk of a crash.
What will Hyundai do?
Your Hyundai dealer will inspect for T-joint leakage and install an oil protector to address this issue. If after inspection the T-Joint shows
leakage, the dealer will replace the LH cylinder head cover gasket and alternator before installing the oil protector. This procedure will be
performed at NO CHARGE to you.
What should you do?
Please contact your nearest Hyundai dealer to schedule the recall repair as soon as possible.
If the Malfunction Indicator Light is illuminated in your vehicle, you should seek service at your Hyundai dealer as soon as possible. The
actual time required to perform the inspection will take approximately one hour, and repairs may take up to 2 hours, however your vehicle
may be needed longer. Therefore, we recommend scheduling a service appointment to minimize inconvenience.
If you have other questions
If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or
Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line
at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
IMPORTANT SAFETY RECALL
2007 – 2012 Veracruz
Oil Leak on Alternator
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8”
NHTSA Recall Number: 20V-705
Hyundai Recall Number: 197
This is an important Safety Recall.
• Please contact your nearest Hyundai dealer to schedule the repair as soon as possible.
• This repair will be performed at NO CHARGE to you.
• To locate your nearest Hyundai dealer and schedule your appointment please visit:
www.HyundaiUSA.com/Campaign197

*****************************************************************************************************************

Recall 197 Dealer Best Practice
Date: September 29, 2021
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Recall 197: 07-12MY Veracruz Oil Leak on Alternator (TSB# 21-01-047H-2) – Remedy Available v3 Updates To This Document Date
• Remedy Available: TSB# 21-01-047H-2
• This TSB# 21-01-047H-2 supersedes 21-01-047H-1 for a revision to add a Note to check the drive belt condition and replace if evidence of cuts, cracks, excessive wear, and/or oil saturation is found.
09/29/21
***IMPORTANT Retail Vehicles***
As required by federal law, dealers must perform all open recalls on used vehicles, demo and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
When a vehicle arrives at the service department, access Hyundai Motor America’s “Warranty Vehicle Information Screen (VIS)” via WEBDCS to identify open Campaigns.
Affected Vehicles
Certain 2007-2012MY Veracruz (EN) vehicles
Description
Hyundai is conducting a safety recall in the United States to address a condition of engine oil leaking onto the alternator in vehicles involved in Recall 121, a safety recall addressing a similar condition, issued in November 2014. Hyundai is initiating this action to ensure the safety and compliance of its vehicles and the continued satisfaction of Hyundai customers.
The subject vehicles were involved in Recall 121, a safety recall addressing a condition with engines potentially leaking oil from the front cylinder bank’s valve cover onto the alternator. In a small number of cases, the remedy implementation in the previous campaign may not have been sufficient in preventing oil leaking from the valve cover’s gasket. A sufficient amount of oil could damage the alternator, resulting in illumination of the charging system warning lamp and disablement of the charging system. If the vehicle is continually driven without recharging the battery, the engine will eventually shut off, increasing the risk of a crash.
This recall provides information on the service procedures to inspect for T-Joint leakage and install an oil protector to address the concern:
• If T-Joint shows no leakage, install oil protector.
• If T-Joint shows leakage, replace the LH cylinder head cover gasket, alternator, and install the oil protector.
Service Action
Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements.
Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed.
• Be prepared to put customers in an SRC or alternative transportation, if needed.
• Recommended Level of Technician Certification and/or Completed Coursework to perform TSB work: Expert Service Technician and completed the Engine Technology Course and trained on this service operation.
Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement.
• Provide customer with transportation options such as an SRC, alternative vehicle, shuttle or rideshare.
Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work.
• Refer to TSB for inspection and service procedures.
• It is required to take and submit STUI photos for steps 18, 42, and 45. Please see TSB for more details.
o Ensure STUI camera photo uploads are for the correct VIN. Review Step 1 instructions on Page 4 of the TSB.
o Refer to the “GDSM and STUI Tips” section on the Hyundai Tech Info website for the complete guide on how to capture pictures and videos using STUI.
• It is critical that the ‘T’-Joint area consisting of the Head, Head Cover, Chain Cover, and Block are free of oil and contaminates; see page 12 of TSB for zoomed in picture
• The removed liquid gasket residue should not fall into the engine.
• Carefully remove the cylinder head cover to avoid any dirt/debris falling into the engine. Debris falling into the cylinder head can result in engine damage.
• Be careful not to damage the surface of the cylinder head cover.
• Once repair has been completed, allow RTV sealant to dry 1 hour before starting engine.
• Please review the Service Procedures Chart below on the next page:
Return – Review all completed campaigns/recalls and repairs to answer any customer questions. Also, schedule the customer’s next service.
Reconnect – Follow up for customer satisfaction.
Parts
Review the parts and supplies information in the TSB.
Warranty
Customer Notification
NHTSA has posted this recall. Owners were mailed interim notification letters in January 2021, March 2021, and May 2021. Owners were mailed notification letters regarding remedy available in early September 2021.
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America
Key Contact Information Dealer Support Contact Information Description
Parts
[email protected]; 1-800-545-4515
Parts ordering hotline
Techline
1‐800‐325‐6604
Vehicle Technical Support for Hyundai Dealer Technicians
Warranty HELPREP Line
1‐877‐446‐2922
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
[email protected]
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
AutoLoop Technical Support
[email protected]
1-877-850-2010
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
CDK Technical Support
https://serviceconnect.support.cdk.com/
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Customer Support Contact Information Description
Hyundai Customer Care Center (Recall / Campaign Questions)
1‐855‐671‐3059
Customer questions or concerns related to recall or service campaigns
Hyundai Recall / Campaign Website
www.hyundaiusa.com/recall
Updated information related to the specific recall or service campaign
Hyundai Customer Care Center (General Questions)
1‐800‐633‐5151
Customers general questions, non‐campaign related
Hyundai Roadside Assistance
1-800-243-7766
Hyundai Roadside Assistance
Key Reference Information Name Source
Campaign Central
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) – Tutorials
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
Car Care Scheduling (Xtime) – Recall Appointment Notification
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
Parts – Campaign Parts Management (CPM) Procedure
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
Service Rental Car (SRC) Program
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
Technical Service Bulletin (TSB)
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing
A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall Campaign Website
www.hyundaiusa.com/recall
NHTSA Website
www.safercar.gov
Appendix Updates To This Document Date
• TSB# 21-01-047H-1 – Increased op time for inspection operation and inspection/replacement operation
07/15/21
• Remedy Available: TSB # 21-01-047H
• Recall 197 replaces existing Recall 121 for the affected vehicles.
07/01/21
• Initial Communications to Dealers – Remedy Not Yet Available
11/19/20

*****************************************************************************************************************

*****************************************************************************************************************

SEOCONTENT-END