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July 2, 2020 NHTSA CAMPAIGN NUMBER: 20V393000
Accessory Power Outlet May Overheat
An overheated accessory outlet increases the risk of fire.
NHTSA Campaign Number: 20V393
Manufacturer Hyundai Motor America
Components EQUIPMENT
Potential Number of Units Affected 272,126
Summary
Hyundai Motor America (Hyundai
) is recalling certain 2011-2012 Hyundai
Elantra and Sonata Hybrid, 2012 Accent and Veloster vehicles. The 12V accessory socket outlet may have been over-tightened during installation, possibly disabling the thermal fuse and allowing the outlet to overheat with prolonged use, such as by using the Tire Mobility Kit air compressor to inflate a tire.
Remedy
Hyundai will notify owners, and dealers will replace the Tire Mobility Kit accessory outlet plug with a direct-to-battery connection wire harness kit, free of charge. The recall began September 28, 2020. Owners may contact Hyundai
customer service at 1-855-371-9460. Hyundai
’s number for this recall is 193.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Hyundai has a Recall
Q&A
Q1: What is the issue?
A1: The subject vehicles are equipped with accessory Tire Mobility Kits (“TMK”) intended for use by customers to temporarily repair a flat or punctured tire. The TMK air compressor can be powered by the vehicle’s 12V accessory outlet, which contains a thermal fuse that cuts the outlet’s power to safeguard against overheating. Certain accessory outlets may have been installed with excess torque disabling the operation of the thermal fuse. If the thermal fuse is disabled, the outlet could eventually overheat with prolonged use of the TMK air compressor.
Q2: What are the affected vehicles?
A2: The subject vehicles include:
- Certain model year 2011-2012 Hyundai
Elantra vehicles produced between October 19, 2010 and December 1, 2011 by Hyundai
Motor Company (“HMC”) for sale in the U.S. market, and Elantra vehicles produced between December 30, 2010 and January 16, 2012 by Hyundai
Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market.
- Certain model year 2012 Hyundai
Accent vehicles produced between March 23, 2011 and February 21, 2012 by Hyundai
Motor Company (“HMC”) for sale in the U.S. market.
- Certain model year 2012 Hyundai
Veloster vehicles produced between July 2, 2011 and January 20, 2012 by Hyundai
Motor Company (“HMC”) for sale in the U.S. market.
- Certain model year 2011-2012 Hyundai
Sonata Hybrid vehicles produced between August 31, 2010 and November 10, 2011 by Hyundai
Motor Company for sale in the U.S. market.
Q3: What is the safety concern?
A3: Prolonged use of an overheated accessory outlet could increase the risk of a vehicle fire.
Q4: Have there been any accidents or injuries?
A4: Hyundai is not aware of any accidents or injuries related to this condition in the U.S. market.
Q5: What will be done during the recall service at the dealer?
A5: The remedy is being developed. The remedy procedure will be performed at no charge. Hyundai will provide reimbursement to owners for repairs according to the plan submitted to NHTSA on May 16, 2018.
Q6: When will owners be notified?
A6: Owners will be mailed notification letters beginning in late August 2020.
Description: Applicable vehicles are equipped with Tire Mobility Kits (TMK) intended for use by customers to temporarily repair a flat or punctured tire. The TMK air compressor can be powered by the vehicle’s 12V accessory outlet, which contains a thermal fuse that cuts the outlet’s power to safeguard against overheating. Certain accessory outlets may have been installed with excess torque disabling the operation of the thermal fuse. If the thermal fuse is disabled, the outlet could eventually overheat with prolonged use of the TMK air compressor. Prolonged use of an overheated accessory could increase the risk of a vehicle fire. This bulletin describes the procedure to install the Direct Battery Connection Harness to the TMK air compressor.
Service Procedure:
1. Label attachment
a. If the TMK part number is 52933- 1P000, install the TMK Label on the area shown.
NOTICE
Ensure the surface of the TMK is clean and dry. Place the label on evenly.
b. If the TMK part number is 52933-2Y000, install the TMK Label on the side of the TMK in the area shown.
NOTICE
Ensure the surface of the TMK is clean and dry. Place the label on evenly.
2. Apply the Harness Label to the positive terminal of the harness, next to the fuse holder as shown.
3. Slide the male connector from the TMK air compressor harness through the supplied Heat Shrink Tube. Ensure the surface of the TMK is clean and dry. Place the label on evenly.
NOTICE
Place the label on evenly.
4. Connect the TMK male connector to the female connector of the Direct Battery Connection Harness.
5. Slide the Heat Shrink Tube over the two connected components so it is seated at the collar as shown.
6. Using a heat gun, carefully shrink the tubing over the connector.
NOTICE
Be careful not to damage the wiring. Maintain a proper distance, do not let the heat gun get too close to the wiring or connector. Allow for the connector to cool down before putting the components back into the case.
7. Following the instructions on the leaflet, connect the Direct Battery Connection to a power supply and verify the TMK air compressor powers on.
8. Put the leaflet and spare fuses (see parts information section, items 5 and 6) back into the TMK case or under the folding flap of the TMK.
573 Defect Information Report for Recall 193
Attachment A
Chronology of events leading up to the defect decision:
- October 2011
HMA received its first report of the defect condition on October 6, 2011. The report alleged the 12V accessory outlet on a model year 2012 Accent vehicle began to smoke and eventually burn certain dashboard components while using an aftermarket air compressor. HMA notified HMC of the field incident. HMC concluded the usage of aftermarket compressors would not be sufficient to start a fire due to a thermal fuse in the accessory socket. The thermal fuse is designed to cut accessory power when detecting higher than normal operating temperatures. Based on this information, HMA began to actively monitor for future incidents.
- February 2013 – October 2018
HMA actively monitored incoming reports for additional incidents. No reports of a fire in connection with usage of a TMK on the subject vehicles were received during this time.
- November 2018
HMA received a report involving an Elantra vehicle that caught fire while parked inside a garage. The customer alleged the OEM-issued tire mobility kit was plugged into the accessory outlet at the time of the incident. Hyundai inspected the vehicle but could not determine a cause of the fire from the vehicle due to the extent of damage. HMA informed HMC of the new incident.
- December 2018
HMC attempted replicating the phenomenon by running an OEM air compressor while plugged into the 12V accessory outlet. The test did not replicate the phenomenon. HMC requested HMA to secure an in-use vehicle for further attempts to replicate the condition.
- April 2019
HMA and HMC conducted a test to replicate the condition on three (3) buyback vehicles. The test produced smoke in at least one of the vehicles. None of the tests resulted in a fire with prolonged use of the TMK air compressor. A root cause could not be determined in the test resulting in smoke. HMC decided to actively monitor complaints while continuing to increase efforts to replicate the alleged condition.
- February – April 2020
Despite having not received any new reports of a fire in connection with usage of the TMK on the subject vehicles since the November 2018 incident, HMC increased efforts to replicate the phenomenon through additional testing.
- June 2020
HMC received information of certain vehicles containing accessory sockets that may have been installed with excess torque. The over-torqued condition could render the thermal inoperable. HMC used this information to conduct a new replication test involving accessory sockets that were over-torqued. The testing produced the condition of smoking and melting of certain dash components. HMC informed HMA of this information on June 24, 2020.
- Based on the information received, HMA’s NASO convened its North American Technical Committee on June 25, 2020 and decided to conduct a safety recall of vehicles affected by the over-torqued condition of the accessory outlet.
- To date, Hyundai
is unaware of any injuries attributed to this condition.
6 Affected Products
Vehicles
MAKE | MODEL | YEAR |
HYUNDAI![]() | ACCENT | 2012 |
HYUNDAI![]() | ELANTRA | 2011-2012 |
HYUNDAI![]() | SONATA HYBRID | 2011-2012 |
HYUNDAI![]() | VELOSTER | 2012 |
14 Associated Documents
Chronology
RMISC-20V393-2694.pdf 87.609KB
Defect Notice 573 Report
RCLRPT-20V393-7390.PDF 215.58KB
Recall Acknowledgement
RCAK-20V393-5745.pdf 244.787KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20V393-2175.pdf 358.469KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V393-1132.pdf 373.083KB
Remedy Instructions and TSB
RCRIT-20V393-1887.pdf 888.763KB
Remedy Instructions and TSB
RCRIT-20V393-6613.pdf 889.872KB
Recall Quarterly Report #1, 2020-3
RCLQRT-20V393-3964.PDF 211.147KB
Recall Quarterly Report #2, 2020-4
RCLQRT-20V393-5016.PDF 211.254KB
Manufacturer Notices(to Dealers,etc)- Recall 193: Tire Mobility Kit (Remedy Not Yet Available) v1
RCMN-20V393-2952.pdf 177.909KB
Recall 573 Report – Amendment 1
RCLRPT-20V393-5892.PDF 215.807KB
Recall Quarterly Report #3, 2021-1
RCLQRT-20V393-9316.PDF 211.345KB
Manufacturer Notices(to Dealers,etc)- Subject: Recall 193: Tire Mobility Kit – Remedy Now Available (TSB #20-01-033H) v2
RCMN-20V393-6275.pdf 180.852KB
Recall Quarterly Report
RCLQRT-20V393-0950.PDF 211.457KB
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SEOCONTENT-START
This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX
Dear <FirstName LastName,>
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. Hyundai is conducting a safety recall in the United States to repair the 12V accessory outlet and Tire Mobility Kit air compressor in certain model year 2012 Hyundai Accent, 2012 Hyundai Veloster, and 2011 – 2012 Hyundai Sonata Hybrid vehicles produced by Hyundai Motor Company (“HMC”), certain model year 2011 – 2012 Hyundai Elantra vehicles produced by Hyundai Motor Company (“HMC”) and Elantra vehicles produced by Hyundai Motor Manufacturing
Alabama (“HMMA”).
The purpose of this letter is to explain what the recall is about and to keep you informed of Hyundai’s recall implementation plan. We are currently making preparations to implement the safety recall remedy which when available, will be performed at no cost to you. We will send you another notification when the remedy is available.
What is the problem?
The subject vehicles are equipped with accessory Tire Mobility Kits (“TMK”) intended for use by customers to temporarily repair a flat
or punctured tire. The TMK air compressor can be powered by the vehicle’s 12V accessory outlet, which contains a thermal fuse that cuts the outlet’s power to safeguard against overheating. Certain accessory outlets may have been excessively tightened when they were installed, disabling the operation of the thermal fuse. If the thermal fuse is disabled, the outlet could eventually overheat with prolonged use of the
TMK air compressor. An overheated accessory outlet increases the risk of fire.
What should you do in the interim?
We appreciate your patience. Hyundai is currently making preparations to implement the recall remedy. You will receive a second notification letter when the remedy is available. In the interim, if the Malfunction Indicator Light is illuminated in your vehicle, you should seek service at your Hyundai dealer as soon as possible. For updated information regarding this recall, please visit:
www.HyundaiUSA.com/Campaign193
If you have other questions
If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
IMPORTANT SAFETY RECALL (INTERIM NOTICE)
2012 Accent, 2011 – 2012 Elantra, 2011 – 2012 Sonata Hybrid, 2012 Veloster
Tire Mobility Kit
This is an important Safety Recall.
• We are currently preparing the remedy. We will notify you when the remedy is ready.
• For updated information, you can visit:
www.HyundaiUSA.com/Campaign193
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8”
NHTSA Recall Number: 20V-393
Hyundai Recall Number: 193
********************************************************************************************
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
Technical Service Bulletin
GROUP NUMBER
RECALL 20-01-033H-1
DATE MODEL(S)
SEPTEMBER, 2020 APPLICABLE
VEHICLES BELOW
SUBJECT: TIRE MOBILITY KIT (TMK) DIRECT BATTERY CONNECTION HARNESS
UPDATE (RECALL CAMPAIGN 193)
This TSB supersedes TSB #20-01-033H to add NOTE 3 under the Warranty Information section regarding
instructions for a vehicle with an original equipped TMK missing or if an aftermarket TMK is found.
Applicable Vehicles:
Certain 2011-2012MY Elantra (MD)
Certain 2011-2012MY Elantra (UD)
Certain 2012MY Accent (RB)
Certain 2012MY Veloster (FS)
Certain 2011-2012MY Sonata Hybrid (YF HEV)
*** Retail Vehicles ***
Dealers must perform this Recall Campaign on all affected vehicles whenever an affected vehicle is
in the shop for any maintenance or repair.
When a vehicle arrives at the service department, access Hyundai Motor America’s Vehicle
Information Screen (VIS) via WEBDCS to identify open Campaigns.
IMPORTANT
TIRE MOBILITY KIT (TMK) DIRECT BATTERY CONNECTION HARNESS UPDATE (RECALL CAMPAIGN 193)
TSB #: 20-01-033H-1 Page 2 of 5
SUBJECT:
SUBJECT:
Parts Information:
Part Name Figure / Part Number Description Note
TMK Extension Cable Kit
52934-1P000QQH
1. Direct Battery
Connection Harness
2. Heat Shrink Tubing
3. Harness Label
4. TMK Label
5. Leaflet
6. Spare Fuses
Install the labels
straight so they
do not cover any
other information
on the TMK.
Note: Each dealer has been sent two (2) TMK Extension Cable Kits for the start of this campaign.
Warranty Information:
Model Op Code Operation
Op
Time
Causal Part
Nature
Code
Cause
Code
Elantra (UD)
01D056R0
TMK DIRECT BATTERY
CONNECTION HARNESS
UPDATE
0.3 M/H
52934-
1P000QQH
l11 ZZ6
Elantra (MD)
Veloster (FS)
Sonata Hybrid
(YF HEV)
Accent (RB)
IMPORTANT:
NOTE 1: Submit Claim on Campaign Claim Entry Screen.
NOTE 2: If a part is found in need of replacement while performing Recall Campaign 193 and the
affected part is still under warranty, submit a separate claim using the same Repair Order. If the affected
part is out of warranty, submit a Prior Approval Request for goodwill consideration prior to the repair.
NOTE 3: If the vehicle’s original equipped TMK is missing or an aftermarket TMK is being used for the
vehicle, please place the TMK Extension Cable Kit in the trunk of the vehicle and submit the campaign
claim for 193.
1
6
5
4
3 2
TIRE MOBILITY KIT (TMK) DIRECT BATTERY CONNECTION HARNESS UPDATE (RECALL CAMPAIGN 193)
TSB #: 20-01-033H-1 Page 3 of 5
SUBJECT:
**************************************************************************************************
This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX
Dear <FirstName LastName,>
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. Hyundai is conducting a safety recall in the United States to repair the 12V accessory outlet and Tire Mobility Kit air compressor in certain model year 2012 Hyundai Accent, 2012 Hyundai Veloster, and 2011 – 2012 Hyundai Sonata Hybrid vehicles produced by Hyundai Motor Company (“HMC”), certain model year 2011 – 2012 Hyundai Elantra vehicles produced by Hyundai Motor Company (“HMC”) and Elantra vehicles produced by Hyundai Motor Manufacturing
Alabama (“HMMA”).
What is the problem?
The subject vehicles are equipped with accessory Tire Mobility Kits (“TMK”) intended for use by customers to temporarily repair a flat or punctured tire. The TMK air compressor can be powered by the vehicle’s 12V accessory outlet, which contains a thermal fuse that cuts the outlet’s power to safeguard against overheating. Certain accessory outlets may have been excessively tightened when they were installed, disabling the operation of the thermal fuse. If the thermal fuse is disabled, the outlet could eventually overheat with prolonged use of the TMK air compressor. An overheated accessory outlet increases the risk of fire.
What will Hyundai do?
Your Hyundai dealer will install the Direct Battery Connection Harness to the TMK air compressor. This procedure will be performed at NO CHARGE to you.
What should you do?
Please contact your nearest Hyundai dealer to schedule the recall repair as soon as possible.
The actual time required to perform the repair will take less than one hour, however your vehicle may be needed longer. Therefore, we recommend scheduling a service appointment to minimize inconvenience.
If you have other questions
If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
IMPORTANT SAFETY RECALL
2012 Accent, 2011 – 2012 Elantra, 2011 – 2012 Sonata Hybrid, 2012 Veloster
Tire Mobility Kit Direct Battery Connection Harness
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8”
NHTSA Recall Number: 20V-393
Hyundai Recall Number: 193
This is an important Safety Recall.
• Please contact your nearest Hyundai dealer to schedule the repair as soon as possible.
• This repair will be performed at NO CHARGE to you.
• To locate your nearest Hyundai dealer and schedule your appointment please visit:
www.HyundaiUSA.com/Campaign193
*********************************************************************************************************
Recall 193 Dealer Best Practice
Date: September 3, 2020
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Recall 193: Tire Mobility Kit – Remedy Now Available (TSB #20-01-033H) v2
Updates To This Document
Date
• Remedy Now Available
09/03/20
*** Retail Vehicles***
Dealers must perform this Recall Campaign on all affected vehicles whenever an affected vehicle is in the shop for any maintenance or repair.
Affected Vehicles
Hyundai is conducting a safety recall of certain model year 2011-2012 Hyundai Elantra, 2012 Accent, 2012 Veloster, and 2011-2012 Sonata Hybrid vehicles equipped with a Tire Mobility Kit (“TMK”) in the U.S. market. Usage of the TMK air compressor in the subject vehicles could overheat the vehicle’s 12V accessory socket.
The affected vehicles include:
• Certain 2011-2012MY Elantra (MD)
• Certain 2011-2012MY Elantra (UD)
• Certain 2012MY Accent (RB)
• Certain 2012MY Veloster (FS)
• Certain 2011-2012MY Sonata Hybrid (YF HEV)
Hyundai is initiating this action to ensure the safety and compliance of its vehicles and the continued satisfaction of its customers.
Description
The subject vehicles are equipped with Tire Mobility Kits (TMK) intended for use by customers to temporarily repair a flat or punctured tire. The TMK air compressor can be powered by the vehicle’s 12V accessory outlet, which contains a thermal fuse that cuts the
outlet’s power to safeguard against overheating. Certain accessory outlets may have been installed with excess torque disabling the operation of the thermal fuse. If the thermal fuse is disabled, the outlet could eventually overheat with prolonged use of the TMK air compressor. Prolonged use of an overheated accessory could increase the risk of a vehicle fire. The TSB describes the procedure to install the Direct Battery Connection Harness to the TMK air compressor.
Service Action
Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements.
• Provide customer with transportation options such as an SRC, alternative vehicle, shuttle or rideshare.
Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed.
• Be prepared to hold the vehicle and put customers in an SRC or alternative transportation, if needed.
Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement.
Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work.
• Label Attachment:
o Ensure the surface of the TMK is clean and dry prior to TMK label placement.
o Ensure both TMK and Harness labels are evenly placed.
• When using the heat gun, be careful not to damage the wiring and maintain a proper distance in order to not let the heat gun get too close to the wiring or connector. Allow the connector to cool down before putting the components back into the case.
Return – Review all completed campaigns/recalls and repairs to answer any customer questions. Also, schedule the customer’s next service.
Reconnect – Follow up for customer satisfaction.
Parts
Please review the Parts Information on the TSB for the TMK Extension Cable Kit.
Each dealer has been sent two (2) TMK Extension Cable Kits for the start of this recall.
Customer Notification
This recall has been posted with NHTSA. Initial notification letters were mailed to owners in late August 2020. Owners are expected to receive final notification letters in early October 2020 that a remedy is available. .
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America
Q&A
Q1: What is the issue?
A1: The subject vehicles are equipped with accessory Tire Mobility Kits (“TMK”) intended for use by customers to temporarily repair a flat or punctured tire. The TMK air compressor can be powered by the vehicle’s 12V accessory outlet, which contains a thermal fuse that cuts the outlet’s power to safeguard against overheating. Certain accessory outlets may have been installed with excess torque disabling the operation of the thermal fuse. If the thermal fuse is disabled, the outlet could eventually overheat with prolonged use of the TMK air compressor.
Q2: What are the affected vehicles?
A2: The subject vehicles include:
1. Certain model year 2011-2012 Hyundai Elantra vehicles produced between October 19, 2010 and December 1, 2011 by Hyundai Motor Company (“HMC”) for sale in the U.S. market, and Elantra vehicles produced between December 30, 2010 and January 16, 2012 by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market.
2. Certain model year 2012 Hyundai Accent vehicles produced between March 23, 2011 and February 21, 2012 by Hyundai Motor Company (“HMC”) for sale in the U.S. market.
3. Certain model year 2012 Hyundai Veloster vehicles produced between July 2, 2011 and January 20, 2012 by Hyundai Motor Company (“HMC”) for sale in the U.S. market.
4. Certain model year 2011-2012 Hyundai Sonata Hybrid vehicles produced between August 31, 2010 and November 10, 2011 by Hyundai Motor Company for sale in the U.S. market.
Q3: What is the safety concern?
A3: Prolonged use of an overheated accessory outlet could increase the risk of a vehicle fire.
Q4: Have there been any accidents or injuries?
A4: Hyundai is not aware of any accidents or injuries related to this condition in the U.S. market.
Q5: What will be done during the recall service at the dealer?
A5: Remedy is now available. The remedy procedure will be performed at no charge. Hyundai will provide reimbursement to owners for repairs according to the plan submitted to NHTSA on May 16, 2018.
Q6: When will owners be notified?
A6: Owners will be mailed notification letters beginning in late August 2020.
Key Contact Information
Dealer Support
Contact Information
Description
Parts
HyundaiPartsHotline@MobisUSA.com
1-800-545-4515
Parts ordering hotline
Techline
1‐800‐325‐6604
Vehicle Technical Support for Hyundai Dealer Technicians
WarrantyHELPREPLine
1‐877‐446‐2922
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
PA@hmausa.com
Warranty Prior Approval (PA) Center for Hyundai Dealers
XtimeTechnical Support
Support@xtime.com
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / ShopCapacityManagement / CampaignIntegration / OperationCodes
AutoLoop Technical Support
Support@autoloop.com
1-877-850-2010
Assistance with Car Care Scheduling:
• Appointment / ShopCapacityManagement / CampaignIntegration / OperationCodes
CDK Technical Support
https://serviceconnect.support.cdk.com/
Assistance with Car Care Scheduling:
• Appointment / ShopCapacityManagement / CampaignIntegration / OperationCodes
Customer Support
Contact Information
Description
HyundaiCustomer Care Center (Recall/ CampaignQuestions)
1‐855‐671‐3059
Customer questions or concerns related to recall or service campaigns
HyundaiRecall / Campaign Website
www.hyundaiusa.com/recall
Updated information related to the specific recall or service campaign
HyundaiCustomer Care Center (GeneralQuestions)
1‐800‐633‐5151
Customers general questions, non‐campaign related
HyundaiRoadsideAssistance
1-800-243-7766
HyundaiRoadsideAssistance
Key Reference Information
Name
Source
Campaign Central
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) -Tutorials
www.HyundaiDealer.com> Service > Dealer Resources > Documents Library > Car Care Scheduling
Car Care Scheduling (Xtime) -Recall Appointment Notification
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAILFIELD”
Parts – Campaign Parts Management (CPM) Procedure
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
Service Rental Car (SRC) Program
www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Technical Service Bulletin (TSB)
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing
A listing of vehicles is located onWEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
RecallCampaignWebsite
www.hyundaiusa.com/recall
NHTSAWebsite
www.safercar.gov
Appendix
Updates To This Document
Date
• Initial Communications to Dealers – Remedy Not Yet Available
07/09/20
*********************************************************************************************************
Recall 193 Dealer Best Practice
Date: July 09, 2020
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Recall 193: Tire Mobility Kit (Remedy Not Yet Available) v1
Updates To This Document
Date
• Initial Communications to Dealers – Remedy Not Yet Available
07/09/20
*** Retail Vehicles***
Dealers must perform this Recall Campaign on all affected vehicles whenever an affected vehicle is in the shop for any maintenance or repair.
Affected Vehicles
Hyundai is conducting a safety recall of certain model year 2011-2012 Hyundai Elantra, 2012 Accent, 2012 Veloster, and 2011-2012 Sonata Hybrid vehicles equipped with a Tire Mobility Kit (“TMK”) in the U.S. market. Usage of the TMK air compressor in the subject vehicles could overheat the vehicle’s 12V accessory socket.
The affected vehicles include:
• Certain model year 2011-2012 Hyundai Elantra vehicles produced between December 30, 2010 and January 16, 2012 by Hyundai Motor Company (“HMC”) for sale in the U.S. market, and Elantra vehicles produced between October 19, 2010 and December 1, 2011 by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market.
• Certain model year 2012 Hyundai Accent vehicles produced between March 23, 2011 and February 21, 2012 by Hyundai Motor Company (“HMC”) for sale in the U.S. market.
• Certain model year 2012 Hyundai Veloster vehicles produced between July 2, 2011 and January 20, 2012 by Hyundai Motor Company (“HMC”) for sale in the U.S. market.
• Certain model year 2011-2012 Hyundai Sonata Hybrid vehicles produced between August 31, 2010 and November 10, 2011 by Hyundai Motor Company (“HMC”) for sale in the U.S. market.
Hyundai is initiating this action to ensure the safety and compliance of its vehicles and the continued satisfaction of its customers.
Description
The subject vehicles are equipped with accessory Tire Mobility Kits (“TMK”) intended for use by customers to temporarily repair a flat or punctured tire. The TMK air compressor can be powered by the vehicle’s 12V accessory outlet, which contains a thermal fuse that cuts the outlet’s power to safeguard against overheating. Certain accessory outlets may have been installed with excess torque disabling the operation of the thermal fuse. If the thermal fuse is disabled, the outlet could eventually overheat with prolonged use of the TMK air compressor.
Service Action
Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements.
• Provide customer with transportation options such as an SRC, alternative vehicle, shuttle or rideshare.
Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed.
• Be prepared to hold the vehicle and put customers in an SRC or alternative transportation, if needed, until a remedy is available.
Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement.
Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work.
• Remedy is currently being developed.
Return – Review all completed campaigns/recalls and repairs to answer any customer questions. Also, schedule the customer’s next service.
Reconnect – Follow up for customer satisfaction.
Parts
TBD. Additional details will be provided when the recall remedy is available.
Customer Notification
This recall has been posted with NHTSA. Owners will be mailed notification letters beginning in late August 2020.
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America
Key Contact Information
Dealer Support
Contact Information
Description
Parts
HyundaiPartsHotline@MobisUSA.com
1-800-545-4515
Parts ordering hotline
Techline
1‐800‐325‐6604
Vehicle Technical Support for Hyundai Dealer Technicians
WarrantyHELPREPLine
1‐877‐446‐2922
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
PA@hmausa.com
Warranty Prior Approval (PA) Center for Hyundai Dealers
XtimeTechnical Support
Support@xtime.com
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / ShopCapacityManagement / CampaignIntegration / OperationCodes
AutoLoop Technical Support
Support@autoloop.com
1-877-850-2010
Assistance with Car Care Scheduling:
• Appointment / ShopCapacityManagement / CampaignIntegration / OperationCodes
CDK Technical Support
https://serviceconnect.support.cdk.com/
Assistance with Car Care Scheduling:
• Appointment / ShopCapacityManagement / CampaignIntegration / OperationCodes
Customer Support
Contact Information
Description
HyundaiCustomer Care Center (Recall/ CampaignQuestions)
1‐855‐671‐3059
Customer questions or concerns related to recall or service campaigns
HyundaiRecall / Campaign Website
www.hyundaiusa.com/recall
Updated information related to the specific recall or service campaign
HyundaiCustomer Care Center (GeneralQuestions)
1‐800‐633‐5151
Customers general questions, non‐campaign related
HyundaiRoadsideAssistance
1-800-243-7766
HyundaiRoadsideAssistance
Key Reference Information
Name
Source
Campaign Central
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) -Tutorials
www.HyundaiDealer.com> Service > Dealer Resources > Documents Library > Car Care Scheduling
Car Care Scheduling (Xtime) -Recall Appointment Notification
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAILFIELD”
Parts – Campaign Parts Management (CPM) Procedure
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
Service Rental Car (SRC) Program
www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Technical Service Bulletin (TSB)
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing
A listing of vehicles is located onWEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
RecallCampaignWebsite
www.hyundaiusa.com/recall
NHTSAWebsite
www.safercar.gov
SEOCONTENT-END
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